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JOIN IN At RBH, we recognize our people as our greatest asset. We prioritise diversity, health & wellbeing, sustainability, and individuality, setting us apart from competitors and earning us a spot in the Top 30 Best Places to Work in Hospitality. We're passionate about the industry and continuously seek talented individuals to join our journey. THE OPPORTUNITY Are you ready to drive operational excellence at one of London’s most vibrant and environmentally conscious hotels? We are looking for a dedicated Operations Manager to join The Corner London City, where we combine a unique and quirky guest experience with a strong commitment to sustainability. Reporting directly to the General Manager, this role offers the chance to shape our hotel’s future. You’ll be instrumental in developing and empowering a top-notch team, creating a culture of collaboration, and leading strategic initiatives to enhance our market position and guest satisfaction. KEY RESPONSIBILITIES Operational Leadership: Lead the Duty Management team and set standards for operational excellence across all hotel departments. Ensure efficient coordination and seamless guest services while mentoring department heads. Guest Experience: Elevate our commitment to exceptional guest experiences. Manage guest feedback effectively to ensure satisfaction and encourage innovative approaches to exceed guest expectations. Financial Management: Oversee budgeting and financial management, implement cost controls, and drive profitability through strategic planning and market trend analysis. Staff Development: Champion continuous learning and development. Recruit, train, and mentor staff, conducting performance evaluations and encouraging a culture of high performance. Sales and Marketing: Collaborate with the sales and marketing team to boost revenue through innovative promotions and strategic marketing initiatives. Compliance and Safety: Ensure all operations comply with legal and regulatory requirements and uphold strict health and safety standards. KEY COMPETENCIES Proven management experience in the hospitality industry, with a strong focus on operations, team engagement, and development. Excellent leadership, communication, and interpersonal skills to inspire and guide a diverse team. Solid understanding of hotel operations, financial acumen, and guest services. Desirable experience with systems such as Guestline PMS, Fourth Payroll, and Smile Training platforms. We hire based on personality and potential. If you are a focused leader with a knack for operational excellence and a passion for sustainability, we would love to hear from you. WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year To learn more about our full benefits package, click here to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us. #LifeatRBH £40000 - £45000 per annum RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.
Maintain customer experience through team member interaction and store presentation Develop and train retail sales team members by conducting daily sales observations, weekly report card sessions and weekly sales meetings Execution of company merchandising Maintain the sales quota through inside sales at retail store on a daily basis Supervise actions of the retail sales associates within his/her department Prepare cost analysis, quotes and profit calculations Maintain knowledge of new products and research, primarily computer systems Endeavor to meet and exceed team member expectations by providing department and service teamwork Demonstrate teamwork by assisting and cooperating with co-workers as needed
Description Badiani is an Italian brand with Gelateria's in the UK, Italy and Spain! We were founded in 1932 and entered the UK market in 2016. We now bring joy and colour to the lives of thousands daily through our beautiful concept stores and award-winning gelato!! We are a fast-growing business and are entering more exciting markets in 2024 whilst growing our E-commerce and B2B platforms. We now have outlets across London and a Gelato Lab to share our amazing products with a wider customer base. What you will be doing: Our Handyman or Maintenance Technician at Badiani plays a crucial role in ensuring the smooth operation of our gelato stores by managing maintenance tasks and promptly addressing equipment issues. This position requires a versatile individual who can effectively handle both maintenance responsibilities and on-site repairs across multiple locations. Key Responsibilities: - Maintenance Management Develop and execute a comprehensive maintenance schedule for all Badiani locations to ensure optimal functionality of equipment and facilities. Conduct regular inspections of equipment, machinery, and facilities to identify any maintenance needs or safety concerns. Coordinate with external vendors and contractors for specialised repairs or maintenance services when necessary. Maintain accurate records of maintenance activities, including repairs, inspections, and service contracts - On-site Repairs Respond promptly to maintenance requests from store managers or staff to address equipment malfunctions or breakdowns. Diagnose mechanical, electrical, or plumbing issues and implement effective solutions to minimize downtime and ensure operational efficiency. Perform routine repairs and preventive maintenance tasks on coffee machines, refrigeration units, and other equipment as needed. Troubleshoot equipment problems and provide technical support to store personnel as required. - Inventory Management Monitor inventory levels of spare parts, tools, and supplies necessary for maintenance and repairs. - Health & Safety Compliance Adhere to all health and safety regulations and protocols to maintain a safe working environment for employees and customers. Conduct regular safety inspections and implement corrective actions to address any identified hazards or compliance issues. Ensure that all maintenance activities are carried out following industry standards. Key Requirements: Proven experience in maintenance and repair work, preferably in a hospitality or retail environment. Strong technical skills in mechanical, electrical, and plumbing systems. Ability to prioritize tasks and manage time effectively in a fast-paced, multi-location setting. Excellent problem-solving abilities with a proactive approach to resolving issues. Good communication skills and the ability to work collaboratively with store teams and external vendors. Flexibility to work evenings, weekends, or on-call as needed for emergency repairs or scheduled maintenance. Good skills in using email systems for communication and coordination with team members, store managers, and external vendors. Good skills in Microsoft Excel for data analysis, reporting, and inventory management tasks. What you will get: Salary £32,000-£35,000 dependent on experience £12 allowance per day when on shift to spend on food and drink Up to 50% off on store products Refer a friend incentive scheme Private Medical Insurance + Cash Plan for Dental with Vitality after passing the probation period! Seasonal social events Regular competition incentives Reward scheme on Perkbox to spend points on high street and online stores, restaurants, cinemas and more! Employee Assistance Programme - our 24/7 counselling support provider
Description Badiani is an Italian brand with Gelateria's in the UK, Italy and Spain! We were founded in 1932 and entered the UK market in 2016. We now bring joy and colour to the lives of thousands daily through our beautiful concept stores and award-winning gelato!! We are a fast growing business and are entering more exciting markets in 2024 whilst growing our E-commerce and B2B platforms. We now have outlets across London and a Gelato Lab to share our amazing products with a wider customer base. What you will be doing: The Maintenance Technician at Badiani plays a crucial role in ensuring the smooth operation of our gelato stores by managing maintenance tasks and promptly addressing equipment issues. This position requires a versatile individual who can effectively handle both maintenance responsibilities and on-site repairs across multiple locations. Key Responsibilities: - Maintenance Management Develop and execute a comprehensive maintenance schedule for all Badiani locations to ensure optimal functionality of equipment and facilities. Conduct regular inspections of equipment, machinery, and facilities to identify any maintenance needs or safety concerns. Coordinate with external vendors and contractors for specialised repairs or maintenance services when necessary. Maintain accurate records of maintenance activities, including repairs, inspections, and service contracts - On-site Repairs Respond promptly to maintenance requests from store managers or staff to address equipment malfunctions or breakdowns. Diagnose mechanical, electrical, or plumbing issues and implement effective solutions to minimize downtime and ensure operational efficiency. Perform routine repairs and preventive maintenance tasks on coffee machines, refrigeration units, and other equipment as needed. Troubleshoot equipment problems and provide technical support to store personnel as required. - Inventory Management Monitor inventory levels of spare parts, tools, and supplies necessary for maintenance and repairs. - Health & Safety Compliance Adhere to all health and safety regulations and protocols to maintain a safe working environment for employees and customers. Conduct regular safety inspections and implement corrective actions to address any identified hazards or compliance issues. Ensure that all maintenance activities are carried out following industry standards. Key Requirements: Proven experience in maintenance and repair work, preferably in a hospitality or retail environment. Strong technical skills in mechanical, electrical, and plumbing systems. Ability to prioritize tasks and manage time effectively in a fast-paced, multi-location setting. Excellent problem-solving abilities with a proactive approach to resolving issues. Good communication skills and the ability to work collaboratively with store teams and external vendors. Flexibility to work evenings, weekends, or on-call as needed for emergency repairs or scheduled maintenance. Good skills in using email systems for communication and coordination with team members, store managers, and external vendors. Good skills in Microsoft Excel for data analysis, reporting, and inventory management tasks. What you will get: Salary £32,000-£35,000 dependent on experience £12 allowance per day when on shift to spend on food and drink Up to 50% off on store products Refer a friend incentive scheme Private Medical Insurance + Cash Plan for Dental with Vitality after passing the probation period! Seasonal social events Regular competition incentives Pension scheme Reward scheme on Perkbox to spend points on high street and online stores, restaurants, cinemas and more! Employee Assistance Programme - our 24/7 counselling support provider
Company: Fatzah Ltd Location: London Salary: £26000 - £28000 About the Company: Fatzah Ltd, a leading estate agency based in London, is seeking a highly organised, dynamic, and proactive Personal Assistant (PA) to provide comprehensive support to our Director. As the backbone of our executive team's daily operations, you will play a pivotal role in ensuring the smooth and efficient management of the Director's schedule, communications, and various administrative tasks. Key Responsibilities: Calendar Management: Schedule and coordinate meetings, appointments, and travel arrangements for the Director. Communication Handling: Manage and prioritise all incoming communications including phone calls, emails, and post. Document Preparation: Create, edit, and proofread business correspondence, reports, and presentations. Meeting Coordination: Prepare agendas, attend meetings, take detailed minutes, and follow up on action points. Confidentiality: Handle sensitive information with a high degree of discretion and confidentiality. Administrative Support: Provide general support to the Director, including filing, photocopying, data entry, and other administrative tasks as needed. Liaison with Other Departments: Act as the primary point of contact between the Director and other departments within the company. Special Projects: Assist with or lead special projects as assigned, including event planning, research, and analysis. Requirements: Proven experience as a Personal Assistant, Executive Assistant, or similar role. Exceptional organisational and time-management skills. Excellent verbal and written communication abilities. Proficiency in MS Office and other office management systems. Ability to handle confidential information with discretion.
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- Contact Supervisor (Centre and Community Based), Children’s Contact Service - Based in Hertfordshire (Service and community based) Various hours available: Negotiable up to 37 hours p/w - Locations available: · Cheshunt (EN8) · Hemel Hempstead (HP1) · Welwyn Garden City (AL7) - Grade 2 (lower) point 11 – 15: £21,196 - £23,966 per Annum. - Permanent contract. - ID: 778 *Please state which area you are interested in as well as the ID number 778 when applying ** Required Skills:** · Have excellent communication skills including the ability to work with families in conflict, build their trust and respect, and recognise the importance of remaining impartial, objective and focused on the needs of the child/children/young person at all times. · be able to demonstrate an understanding of safe working practices, risk assessment and risk management. · Have excellent written skills, in particular being able to create reports of sessions which are objective, factual and reflect the needs of the Social Worker and court. · Be a team player who is flexible, and enthusiastic about being an integral part of a newly formed and aspirational team which is focused on the Family Action values of Can Do, Excellence, Mutual Respect and People Focus. Job Description: As a Contact Supervisor, you will ensure that families are welcomed and supported when in the Supervised Contact Centre, in community settings and other appropriate venues as required. You will have an open-minded, flexible and caring approach towards children, parents and other family members who are attending supervised contact. Our aim is to provide a happy and positive experience for children, young people and their families. You will therefore ensure that children and young people are kept safe and that their emotional wellbeing is prioritised at all times. You will ensure the welfare of children and young people is at the forefront of the team’s work and ensure that Family Action and Hertfordshire’s safeguarding procedures are followed. You will provide an opportunity to support parents to maintain positive relationships with their children. Where required, you will oversee practical and emotional support for parents building a trusting relationship with them; this will help to make supervised contact sessions a positive experience for the children. Where contact is between the wider family group e.g., sibling contact, you will ensure the needs, preferences and experiences of all attendees are considered and supported. Key Tasks and Responsibilities: · Support the delivery of safe and effective supervised contact sessions. · Promote and maintain contact arrangements that are agreed between all parties including respecting the wishes of children and young people. · Have an understanding of, and comply with, Family Action’s and Hertfordshire’s procedures for promoting and safeguarding the welfare and safety of children and vulnerable adults, undertaking risk assessments before each session ensuring that the risks identified by Social Workers are mitigated. · Assess the quality of parenting observed during the supervised contact, ensuring that the key areas for observation identified by the Social Worker are addressed, and use this evidence to complete detailed and timely reports as required by the court and/or principal social worker. · Ensure that all supervised contact sessions are managed to ensure as positive experience for the children and young people as possible. · Recognise any risks of harm and intervene appropriately to de-escalate the risks or bring in additional support as required to safeguard the children. · Keep records of your work using Family Action systems, adhere to confidentiality, information sharing protocols and risk assessment processes. · Travel to supervised contact sessions in other area’s (when required). · Contribute to the collection, recording and analysis of information required by commissioners, judiciary, principal social worker and Family Action and provide accurate reports as necessary. · Participate in personal supervision, funded training and appraisal processes to ensure your knowledge skills and practice is of a high standard. · Implement the principles of Family Action’s Equal Opportunities Policy in every aspect of your work and positively promote the principles of the policy amongst colleagues, service users and other members of the community. · Comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect the health, safety and welfare of yourself and others. · Have an understanding and comply with Family Action’s and Hertfordshire’s procedures for promoting and safeguarding the welfare of children and vulnerable adults. · Ensure the implementation of Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community. · Comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare. · Work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required. · Meet opening hours of the centre’s, including some Saturdays. · To demonstrate, at all times, Family Action’s values, which underpin Family Action’s mission of ‘building stronger families’ by: a) people focused b) Reflecting a ‘can do’ approach c) Striving for excellence in everything we do d) Having mutual respect for everyone we work with, work for and support through our services Person Specification · Previous work with children and families is desirable but not necessary. · Ability to work with families in conflict and the importance of remaining impartial, objective and focused on the needs of the child/children at all times. · Understanding of child development, attachment and appropriate parenting approaches. · Have the ability to demonstrate an understanding of safe working practices, risk assessment and risk management. · Good planning and excellent report writing and record keeping skills. Experience of and ability to use MS Office applications and electronic recording systems. · Understanding of the needs of families / individuals, and of the impact of disadvantage and social exclusion and a commitment to and willingness to promote inclusion and equality of opportunity for all. · A confident and professional approach to working with service users, stakeholders and colleagues. · Excellent verbal, listening and written skills, including basic IT skills. · The ability to priorities and organise workload effectively including the timely completion and submission of case records and reports. · The ability, commitment, and willingness to work flexibly including evenings and weekends. · The ability and willingness to occasionally travel within the Hertfordshire area. Please send your CV along with the area/s you are interested in applying for and the ID number
Job description At Croucs we are a leading provider of plants & products in the UK, offering over 5,000 plant varieties, surpassing the typical garden centre’s selection of around 400. - Our Inspiration section provides monthly care tips, ready-made borders, perfect plant combinations, and guidance on garden-style selection. Our culture focuses on building connections through team bonding activities." We provide exceptional staff benefits, generous staff discounts, onsite parking and more. At our company, we strive to create a supportive, rewarding work environment where our people feel valued. Main Purpose of the job: To ensure 100% product availability across the plant portfolio. To minimise plant stock holding and coordinate with in-house propagation to maximise the sale of homegrown products and minimise waste within Propagation. Responsibilities Include: - To achieve all KPI targets - Demand planning - to review plant stock and sales forecasts, reserves and contracts and place orders with our suppliers to ensure product availability. - To ensure products are purchased at the best prices when multiple supplier options are available - To ensure homegrown products (propagation) are the first choice supplier in all circumstances. - To minimise saleable product waste within the propagation department - To performance manage our suppliers service delivery – for clarity this is an operational function, not a price/quality function - To provide plant operational analysis (sales, stock cover, margin, availability, out of stock etc) for the buyers and the business. - Performance reporting on all plant stock matters - To work with the goods in team to resolve supplier delivery issues relating to shortages or delivery note issues - To identify overstocked items to facilitate a focussed marketing activity to address the situation. - To manage our reserved and contract-grown stock ensuring that we both satisfy our obligations without overstocking. - To work with functional management to ensure storage capacity and stock holding are aligned. - To work with the functional teams to ensure stock availability is aligned with any marketing activity - Assist in the resolution of any supplier invoice query relating to stock - Monitor and mitigate any supply chain issues - Any other reasonable duties/requests as required Key results/objectives: - Delivery of performance KPIs - Stock availability - Stock cover days - Stock holding value (COGS) - Maintain excellent supplier relationships Key experience, Knowledge and skills - Preferably of Graduate calibre or equivalent, however, this should not deter candidates who can demonstrate ability and a willingness to succeed. - Highly motivated, and a self-starter. - Holistic knowledge of the procurement function and previous experience with stock & and purchase systems - Excellent Excel skills - High level of interpersonal skills - High level of detail consciousness - Good understanding of the Microsoft Office suite of programs. - Ability to work under pressure in a volatile and time-sensitive environment - Work experience in a procurement role, preferably in the horticulture industry - Strong knowledge of the procurement process and supply chain management principles, including experience in managing supplier relationships - Proven experience and expertise in plant knowledge and the horticulture industry - Excellent communication and negotiation skills, with the ability to work collaboratively - Experience with ERP systems and other procurement software - Ability to work independently, manage multiple projects, and thrive in an ever-changing, fast-paced environment