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The Main Purpose of this Role · Hosting/Maximising covers/ turning tables · Dealing with Collins/DesignMyNight Messages · Answering phones and dealing with customer enquiries · Manage all reservation systems and ticketing including Design My Night & Tonic · Respond to all social media queries · To deliver outstanding customer service · Deliver and contribute to the sales strategy · Welcoming and entertaining private parties · Table plan management · Encouraging guest feedback · Build fantastic relationships with all other departments. · Enforcing house rules · Being a presence in the venues across key shifts and ensuring brand hosting values are being met. The Person · Exceptional standards of guest care · Pro active and reactive · IT literate, a good communicator, in all forms · Flexible in approach · Hours to suit the needs of the business · proficient in Design My Night · Thrives in a pressured environment · Problem solving and thinking ahead to spot possible mistakes ahead of time · Loves people! Customer Service Meeting and greeting customers with a smile and a friendly greeting and demonstrating customer awareness at all times. Co-ordinate your time effectively to ensure customers receive the best possible. Be ready at all times to see to the needs of customers. Use eye contact and communication to manage queues effectively and ensure that waiting customers are served in the correct order. Have a thorough knowledge of product ranges for beers, wines, spirits and cocktails and be confident to make recommendations/upsell. Always follow the Exhibit Bars steps of bar service Remove empty glasses, bottles and condiments as drinks are finished to ensure that the bar and customer tables are always clean and clutter-free. Resolve any minor issues or complaints that may arise but always communicate any issues with the Manager on duty so that the problem can be dealt with effectively. Great Communication Attend and contribute to pre-shift team meetings. Establish a positive, informal and friendly rapport with customers – be yourself! Maintain a positive and proactive relationship with kitchen, bar and reception teams throughout the shift to ensure that the customer experience is exemplary. Other Duties Be familiar with all products that are sold in the bar and restaurant by attending wine, food or any other training as required and be confident to explain dishes when serving your guests. Ensure that you clock in and out correctly. Ensure that your attire and presentation are of the highest standards. You should always look your best as first impressions are lasting (please refer to the grooming policy in your employee handbook). Arrive punctually for your shift and be ready to start work at least 10 minutes before your shift is due to start. Correctly follow company absence and lateness procedures. Comply with all Food Hygiene and Fire, Health & Safety and Licensing regulations, attending any training as required by the Company and adhering to all company policies and legislative requirements. HAVE FUN !
We are looking for a waiter/waitress to join our amazing team as soon as possible. You will work in a busy restaurant in which you will have to deliver exceptional service in a friendly atmosphere. What we look for in our Waiting Staff:18+ •Passionate about working in hospitality •Great eye for detail •Enjoys and wants to be an active member of a team •Excellent verbal communication •An understanding of what amazing guest service looks like Job types : Full time Salary: up to £15 an hour
We are currently looking for an enthusiastic 18+ The successful Bartender candidate will be : • Experienced in preparing cocktails and hot beverage in a high volume environment • Good wine knowledge • Flexible delivering quality food/drinks service when required • A good eye for detail and able to work well under pressure • Providing friendly, courteous and professional service at all times • Ambitious • Energetic and well-presented Salary :10-14p/h Based on experience.
We are looking for a head chef with proven experience,full knowledge on Spanish cuisine. The successful candidate will play a key role in contributing to our customer satisfaction.
We are looking for a Chef de Partie to join the passionate back of house team at Bread Street Kitchen – Liverpool. Based in the heart of Liverpool ONE, Bread Street Kitchen Liverpool is a bustling restaurant with large and breath-taking space, providing real round the clock dining and drinking - whether it's an early breakfast meeting, after work drinks or a large group dinner this restaurant concept can do it all. What you do as a Chef de Partie: - You pride yourself on running a section of the kitchen, preparing, cooking and presenting dishes, taking responsibility for all dishes coming out from your section and ensuring consistent presentation and memorable guest experiences - You are confident in managing, training and passing on your Chef de Partie knowledge to the more junior members of the team - You naturally enjoy building rapport with others - You are eager to learn and you always push yourself to develop as a Chef de Partie - You are keen to use your great cooking, organisational and time management skills, energy, confidence and passion for food to ensure the highest standards are consistently achieved. What’s in it for you: - Wage stream employer-Employees can access up to 50% of wages before payday - Access to our world-class training & development opportunities globally - Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment - A fantastic 50% staff discount on food and drink in UK restaurants - 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family - 30% discount for your Friends & Family in all UK Restaurants - Preferential Room Rates at Gordon Ramsay Restaurants partner hotels. - Gympass - discounted membership and access to hundreds of gyms, studios, fitness classes and wellness apps - MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy - Meals on duty If you’d like to develop your career in a best-in-class global restaurant business - apply today. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.
We are looking for a Kitchen Porter to join our enthusiastic and passionate team at Bread Street Kitchen – Liverpool. Based in the heart of Liverpool ONE, Bread Street Kitchen Liverpool is a bustling restaurant with large and breath-taking space, providing real round the clock dining and drinking - whether it's an early breakfast meeting, after work drinks or a large group dinner this restaurant concept can do it all. What you do as a Kitchen Porter: - Provide support to the Chefs during service, therefore a willingness to learn and take instruction are essential to be successful in this role - Making sure attention to detail is upkept and ensure consistency and a smooth running operation, as will good organisation skills What’s in it for you: - Competitive Pay Rate - Wage stream employer-Employees can access up to 50% of wages before payday - Access to our world-class training & development opportunities globally - Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment - A fantastic 50% staff discount on food and drink in UK restaurants - 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family - 30% discount for your Friends & Family in all UK Restaurants - Preferential Room Rates at Gordon Ramsay Restaurants partner hotels. - Gympass - discounted membership and access to hundreds of gyms, studios, fitness classes and wellness apps - MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy - Meals on duty If you’d like to develop your career in a best-in-class global restaurant business - apply today! We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process.