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Fault handling and tracking of all AV fault related tickets raised via clients ticketing system through to resolution. Track and manage all AV requests received via clients room booking systems as ...

Experience in working in an agile environment such as Scrum including agile ticketing systems such as Jira Nice to Have * Accredited CCNA/CCNP level of networking experience. * Good understanding of ...

Raise and track tickets for all incidents using the onsite ticketing system. Ensure timely resolution of audiovisual service incidents. Assist in the implementation of the preventative maintenance ...

... ticketing systems and room booking software. Attend other sites as required (this includes outside of London) Support the Livestreaming team as required Proactively train and support end users as ...

Ability to follow procedures, system documentation, and track issues through appropriate entries into a Service Desk Ticketing system. Demonstrated good judgment and instincts in decision-making