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As a Operations Executive, you’ll be the unsung hero behind the scenes, ensuring our clients' holidays go off without a hitch. You’ll handle a variety of admin tasks, from cross checking bookings to preparing travel documents and resolving issues. No two days are the same, so adaptability and a keen eye for detail are key. This is an exciting opportunity to join our growing Client Care Team as we celebrate our 12th year of crafting unforgettable journeys. Whether you’re ensuring the client has all their final documents for their dream trip or liaising with suppliers to iron out the details, you’ll play a vital role in delivering exceptional service. Key Responsibilities Booking Support: Cross-checking bookings and invoices against travel itineraries. Work closely with sales consultants to resolve booking confirmation issues. Ticketing flight and handle airline schedule changes. Client and Supplier Interaction: Respond to holiday-related queries from clients and agents via email. Liaise with suppliers and partners to ensure all final travel arrangements are correct and in place. Documentation and Systems: Prepare and send travel documents at the time of booking and before travel. Help maintain accurate product details and rates in the booking system. Maintain your knowledge of all systems within the business to keep up to date on the best ways to support your Sales Team colleagues and clients alike. General Admin: Handle varied administrative tasks as needed to support the team. Pay meticulous attention to detail in every aspect of your work. About You You’re the perfect fit if you: · Have experience in Latin American travel industry and understand the intricacies of the continent. · Are passionate about delivering exceptional customer care and building genuine relationships with clients. · Pay close attention to detail and thrive on accuracy in all aspects of your work. · Are adaptable and comfortable with taking on a wide variety of tasks as they arise. · Can proactively anticipate needs, staying one step ahead to ensure a smooth experience for both our clients and your team members. About Us Latin Routes is no ordinary tour operator. What began in a small office above a pizza shop has grown into one of the UK’s leading and award-winning specialists in travel to Latin America. Today, we’re proud to create Truly Individual Holidays tailored to each client. Our passionate team of Travel Specialists use their first-hand knowledge and love of Latin America to design unforgettable journeys and help every traveller plan the trip of a lifetime. The Details The role is offered on a hybrid basis, working from the office in Kingston Upon Thames on Tuesdays and Thursdays. This enables the team to be together for collaboration and support; there is a bright and vibrant atmosphere in our office and the team regularly socialise both at company events and informally. For the other days you are welcome to choose whether you work from the office or at home and currently the majority of the team choose to work from home on those days. The hours are 42.5 per week, predominantly Monday-Friday. Shifts during the week will be 9am – 5:30pm, with 45 minutes for lunch. There may be the occasional requirement to flex the working times in order to manage workload or responses from overseas partners. In return you will receive a competitive basic salary and employees will also receive holiday and a generous company discount for personal trips. Day in the Life of an Client Care Executive 9:00 : Grab your coffee and start the day by checking emails. You’ll respond to client queries, finalise bookings, and handle any urgent requests from suppliers. 9;15: Time to check in with the team! Let’s share our top focuses for the day, share any updates, discuss priorities, and highlight any challenges your team could support you with. 10:30 : Handle flight schedule changes or manage airline queues, ensuring every client’s journey stays on track. 12:00 : Confirm travel arrangements and cross-check invoices with itineraries. Any discrepancies? You’ll work with the sales consultant to resolve them quickly. 13:00 : Lunch break! Whether it’s catching up with colleagues in the Rainforest Room or taking a stroll, recharge for the afternoon. 14:00: Prepare travel documents for upcoming client trips. This might involve double-checking flight details or liaising with suppliers to confirm arrangements. 15:30: Update the booking system with new rates or product details, keeping everything accurate and up to date. 16:30: Wrap up the day by tackling any last-minute admin tasks, updating your to-do list, and reflecting on the small wins that made a difference for clients and colleagues. Our Vision & Mission ‘To be recognised as the best in what we do, by all those involved – our customers, our employees, and our partners’ We understand that true success comes from nurturing the people and environments behind the business, as well as those in front of it. It's for this reason that we have clear company values that underpin everything that we do as a business, and how we act as an employer. Each of our five core values has its own team, made up of employees from across the company, and led by an appointed Value Ambassador. These teams are responsible for ensuring their value is consistently upheld and interwoven into everything we do: through actions, activities, policies and other efforts, which are regularly monitored, changed and adapted according to our ever-evolving needs.

You will define and deliver the future state of a complex commerce ecosystem spanning ticketing, lodging, bundles, inventory management, pricing, promotions, and personalized offers. Own the long-term product vision and roadmap for an enterprise-wide ticketing and e-commerce platform, aligned with b

Early applications are encouraged as we may close the advert ahead of the stated closing date.Joining our Commissioning Team as a.With over 6,000 students expected to use digital bus passes daily by September 2026, this is an exciting time to help drive digital transformation in school transport.Mon

We are seeking a dynamic and passionate ticketing professional to join the Sales and Ticketing team at ABBA Voyage London. Assistant Ticketing Manager will be responsible for managing the relationship with our primary ticketing provider and ticket agents, ensuring smooth day-to-day operations and ef

Strong background in ticketing, marketing and/or events. Ticketing and Marketing Assistant. You will play a pivotal role in ensuring the success of our events, with a focus on delivering exceptional ticketing, marketing, accessibility and admin services.

We are seeking a dynamic and passionate ticketing professional to join the Sales and Ticketing team at ABBA Voyage London. Assistant Ticketing Manager will be responsible for managing the relationship with our primary ticketing provider and ticket agents, ensuring smooth day-to-day operations and ef

Managing stakeholder expectations and providing strategic advice to ensure ticketing operations align with client objectives and contractual obligations. Proven experience (7+ years) in account management, event operations, or ticketing for major international events—experience with sports tournam

A leading events management company in Greater London seeks a Senior Account Director to drive strategic best practices in ticketing and hospitality.

This role requires overseeing ticketing operations, leading customer communications, and ensuring memorable experiences for visitors at events. Ideal candidates should possess prior experience in ticketing or hospitality, strong leadership skills, and be adept at managing customer relations.

Are you passionate about ticketing and marketing and ready to take the next steps in your career? We are looking for an enthusiastic and dedicated Ticketing and Marketing Assistant to join our team. As Ticketing and Marketing, you will play a pivotal role in ensuring the success of our events, with

Deep expertise in ticketing systems, CRM platforms and digital ticketing technologies. Act as the primary liaison between FIFA ticketing teams, commercial affiliates and internal delivery units. Recruit, brief and manage ticketing support staff and external vendors as required for event delivery.

A prominent sports club in Trafford is seeking a Sales & Marketing Manager to execute sales and marketing plans aimed at increasing ticket and hospitality revenue.This role includes building B2B and B2C networks, managing sales campaigns, and collaborating with multiple teams to meet revenue targets

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A leading e-commerce company for cultural experiences is hiring a Software Engineer for a role focused on ensuring a stable, scalable platform.This position involves designing and implementing solutions, enhancing user experience, and driving technical improvements.Candidates should have experience

In this role, you will manage ticketing operations, lead customer communications, and ensure event success.

A local government authority in London is seeking a Ticketing and Marketing Assistant to support events. This role focuses on ticketing, marketing, and providing excellent customer service in a dynamic environment. Candidates require a strong background in ticketing and marketing, along with an abil

Ticketing Business Development Manager - United Kingdom. Saudi's #1 event ticketing and experience booking platform and part of the Supertech Group. Market Knowledge and Insight: Deep understanding of the event management and ticketing industry, with the ability to anticipate trends and adapt strate

Ideal candidates will have a strong background in ticketing and marketing, and be proactive, customer-focused, and detail-oriented. A vibrant live music venue in Greater London is seeking a passionate Ticketing and Marketing Assistant. In this role, you'll be pivotal in ensuring event success by del