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A career without limits As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit. The role: Senior Digital Product Researcher You'll be part of the Product Design & Research team within the Commercial directorate, acting as a strategic research partner across the product lifecycle. This team plays a vital role in ensuring customer insight is embedded into product decision-making, helping shape digital experiences that improve customer outcomes and drive commercial performance. What you'll do: Serve as the primary research contact for senior product, design and business stakeholders Advise teams on when and how to use research, helping scope and shape product strategy based on insight Confidently present research findings and recommendations to senior leadership Advocate for user-centred thinking across the organisation Lead mixed-method research projects that span discovery to evaluation Ensure research outputs drive decisions by translating findings into actionable insights aligned with business goals Develop and maintain standards for research deliverables, including insight reports, journey maps and frameworks Collaborate with Product, Analytics, Experimentation, Personalisation and Design teams to integrate insight into iterative product design and development Establish and manage research operations processes, including participant recruitment, tool management, templates and documentation repositories Define and implement scalable research governance and ethical standards Mentor and upskill team members in research best practices, methods and tools Lead retrospectives and drive continuous improvement of research maturity within the organisation Uphold and embed a high bar for research quality, rigour and impact Promote inclusive, accessible and ethical research practices Design and deliver workshops, sprints and training that build shared understanding and cross-functional collaboration What you'll bring to British Airways: Good time management skills with a track record of delivering on time Exceptional facilitation and workshop skills Expertise in moderated and unmoderated usability research Expertise in qualitative and quantitative research methods Strong research storytelling skills Strong knowledge of design principles, product development processes and the Double Diamond Ability to build trusted relationships across disciplines and influence at senior levels Systems-thinking approach with experience shaping ResearchOps Strong stakeholder and relationship management capability Commitment to excellence Resilient, flexible and proactive approach Organised and collaborative working style Clear and persuasive communication skills User-focused and insight-driven mindset Continuous improvement approach to methods and practices Agile and forward-thinking mindset Strategic thinker Proactive and self-directed approach Positive and calm when working through ambiguity Open-minded, curious and receptive to new perspectives Champion for inclusion, accessibility and ethics in design and research Your experience: Bachelor's Degree (or higher) in Psychology, Human-Computer Interaction, Anthropology, Product Design or a related field, or relevant professional experience 6+ years conducting UX or product research in digital environments Portfolio of UX research case studies Proven experience leading strategic and evaluative research within agile product teams Track record of influencing roadmap decisions and senior stakeholders through research insight Experience working in fast-paced, consumer-facing environments with a commercial focus Strong experience working with Product teams in an Agile framework Experience establishing ResearchOps infrastructure and mentoring others Strong experience conducting accessibility-focused research What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either. Inclusion & Diversity At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain. TPBN1_UKTJ

We're looking for a mid-weight User Researcher to join our Product Design team at Experian. You'll be joining a small, growing User Research team, playing a key role in shaping the user experience across two of our product domains. You'll report into our Lead User Researcher and be supported to grow

MERITUS are recruiting for a User Researcher to join our digital software client on an initial contract, supporting the development of user-centred products within the public sector. USER RESEARCHER - £500 to £600 PER DAY - REMOTE (UK) WITH OCCASIONAL TRAVEL - IMMEDIATE START - SECTOR: DIGITAL SOF

We are currently seeking an experienced User Researcher with active SC clearance to join a high-profile government digital programme. This is an excellent opportunity to work on meaningful, user-centred services within a collaborative agile environment, helping to shape and improve digital experienc

Senior User Researchers are experienced practitioners who are confident at working with UCD colleagues and professions outside of our service line such as the Data & tech teams. We are building a community of designers and researchers to support the public sector growing demand for a design-led appr

A leading digital services client that supports both public and private sector projects to deliver the best experiences for users is hiring for a Senior User Researcher UK-Wide. Experience of line management and or training other user researchers. What Youll have the Opportunity to do as a Senior Us

MERITUS are recruiting for a User Researcher to join our digital software client on an initial contract, supporting the development of user-centred products within the public sector. Working as part of a collaborative UX team, you'll play a key role in understanding user needs throughout the product

We are currently seeking an experienced User Researcher with active SC clearance to join a high-profile government digital programme. This is an excellent opportunity to work on meaningful, user-centred services within a collaborative agile environment, helping to shape and improve digital experienc

As a User Researcher (SFIA Level 4), you will support the discovery phase of a digital transformation project, working closely with product managers, designers, developers and stakeholders. Experience delivering user research within agile digital projects. Strong understanding of user-centred design

We're looking for an experienced User Researcher to join an Agile team delivering user-centred digital services. User Researcher (BPSS Eligible). Contribute to service and design improvements based on user insight.

Working closely with Product Managers, Designers, Developers and fellow User Researchers, you will lead research activities that inform product strategy, improve user experiences and support evidence-based decision making. Help shape products and services that solve real user problems and meet user

Job Description We're looking for a mid-weight User Researcher to join our Product Design team at Experian. You'll be joining a small, growing User Research team, playing a key role in shaping the user experience across two of our product domains. You'll report into our Lead User Researcher and be

Key Details: £500 per day (Inside IR35) 6-month initial contract Remote working Occasional travel to Newcastle (2 days per month) Immediate start Responsibilities: Plan and conduct user research activities Gather and analyse user needs, behaviours, and feedback Present actionable insights to stakeh

As a Senior User Researcher, you will: Bring genuine experience in conducting user and field research to deeply understand user needs and real-world behaviors. What You'll Bring as a Senior User Researcher: A track record as a public sector User Researcher with direct experience taking digital servi

Sanderson Government & Defence is seeking an experienced User Researcher with active SC clearance to join a high-profile government digital programme in London. The role is hybrid, with 1-2 days onsite and a focus on user-centred services that improve digital experiences used by thousands of citizen

Experience of delivering user research in an Agile framework and ahead of Product and Engineering teams Ability to work with minimal direction, as a sole UX practitioner or as part of a team on a project Excellent analytical and problem solving skills, comfortable dealing with uncertainty, ambig

Gen is seeking a Principal User Researcher in London to lead the Partner research strategy for a key business area. You will map end users across telco, employee benefits, OEM and other channels, building foundations for a scalable research practice. You’ll drive end-to-end research across multipl

MERITUS is recruiting a User Researcher to join our digital software client on an initial contract, supporting the development of user-centred products within the public sector. You will work within a collaborative UX team, planning and delivering research across product lifecycles, engaging directl

It’s a fast-moving, high-stakes space that has had no dedicated user research support until now — so you’ll be the first researcher embedded here, building the foundation from scratch: establishing who the end users are, mapping their mental models and pain points, and helping a product and en

Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Job Description At this level, you will be expe

User Researcher to join our team in London, focusing on digital product design and delivery for Government and Private Sector clients. You will engage in user research to develop insights, communicate findings, and ensure high standards of usability.

Triad Group Plc is seeking a User Researcher to help clients understand users and base decisions on evidence throughout the project lifecycle. You will plan, conduct, and analyse research, ensuring services are designed around genuine user needs and accessible to diverse users. Collaborating with mu

They do this by conducting user research through employing the use of qualitative / quantitative methodologies with real people, ensuring what their team is learning in research informs the end-to-end design of a chosen Key Responsibilities * Acts as the research subject matter expert on a multidisc

Triad Group Plc in the UK is seeking a User Researcher to help clients understand users and inform decisions. You will plan and conduct research to uncover needs, behaviours, motivations, and pain points, working within multidisciplinary teams to ensure services are designed around real user needs.

A global fashion shopping platform is seeking a Senior User Researcher to enhance customer-driven product decisions.

A government agency in the UK is looking for a User Researcher to plan, design, and execute research activities aimed at enhancing the design of government services. The ideal candidate will utilize various user research methods and communicate insights to influence service design effectively.

The Role We’re looking for our first Senior User Researcher to build the research function at Fonoa from the ground up. What we’re looking for * Strategic product researcher.

Your role will also involve: Liaising with the client, and working alongside their Senior User Researchers Working collaboratively with the development team Qualitative interviewing, analysis and reporting Having strong organisational and time management skills The candidate What they’re l

As a User Researcher, you will plan, design, and carry out research activities with users that help teams get a deep understanding of the end users. You can collaborate with user researchers to understand your users and their needs and to test your designs to ensure usability and accessibility. Qual

Capgemini is seeking a User Researcher to join its Digital Factory community in Greater London. The role involves leading user research to enhance products and services for diverse clients. Essential qualifications include experience in agile teams, hands-on user research skills, and familiarity wit

Empathetic listening skills and the ability to deliver an unbiased, user-centered point of view. Additional Qualifications * Solid experience with mobile-first, native app experiences (iOS/Android), including familiarity with platform conventions and user behaviors. Overview We’re looking for a Se

Techshack Recruitment LTD is seeking an SC Cleared User Researcher to join a National Security programme in London. You will plan, design and conduct end-to-end user research within a constrained, high-security environment and collaborate with multidisciplinary delivery teams while supporting critic

Key Responsibilities Acts as the research subject matter expert on a multidisciplinary team, facilitating the end‑to‑end research process and communicating research decisions to the team and stakeholders Scope the focus of research, ensuring everyone has a shared understanding of success cri

Overview SC Cleared User Researcher – National Security Contract: 6 Months (View to Extend) Rate: £400–£450 per day (Inside IR35) Location: London (Hybrid – Maximum 1 Day per Week Onsite) Start: August 2026 Clearance: Active SC Clearance Required Im exclusively supporting a client who is loo

Capgemini is seeking a Product and Service Design professional to orchestrate the strategy and crafting of unique experiences, products and services, delivered across physical and digital realities, grounded in user insights and feedback.

About The Role We are seeking a Senior User Researcher to join our small but high‑impact User Research function, at the forefront of ensuring our offering resonates with consumers and is aligned with market trends. Youll help them develop the skills, judgment and confidence to integrate user insig

Push for user-centricity by advocating for the value of user research and evangelise research insights, promoting a user-centred mindset across teams and stakeholders. We're looking for a Senior User Researcher to join our team. As a Senior User Researcher, you'll ensure our B2B products and service

As a User Researcher, you'll play a pivotal role in shaping services through meaningful research, insight-driven decision making, and collaborative delivery. Experience working within agile multidisciplinary teams and advocating for user-centred design approaches is essential. Your insights will dir

Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients’ users. As a User Researcher, you will be joining the growing and exciting Digital Factory community who are con

As a User Researcher, you'll play an important role in shaping evidence-led services that improve outcomes for users, organisations, and communities. Human Centred Design - User Researcher. To succeed in this role, you should have experience supporting or delivering user research within digital envi

Work closely with clients, stakeholders, product managers, designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients’ users. As a User Researcher in our Experience Design team, you’ll ensure that the voices

Responsible for planning and conducting user research, adapting methods for security constraints, and engaging with stakeholders to understand user needs. Lead User Researcher needed for a classified defence capability programme in a secure MOD environment.