User Researcher SC Cleared
2 days ago
Glasgow
User Researcher – SC Cleared (Permanent Role) We’re partnering with a well-regarded IT services firm that delivers digital transformation solutions to public sector clients. They’re looking to onboard a permanent User Researcher with experience working in GDS-aligned environments. Location: Remote-first, occasional travel to client locations Salary: Up to £55,000 per year + benefits Security Clearance: Active SC clearance required Key Requirement: Familiarity with Government Digital Service (GDS) standards and practices The Role As a User Researcher, you’ll be central to uncovering the needs and behaviours of end-users and ensuring digital services are designed with them in mind. You’ll collaborate across multidisciplinary teams to deliver actionable insights that shape inclusive and effective user experiences. Responsibilities • Design and lead research activities throughout the project lifecycle — from discovery to implementation, • Choose and apply the most effective research techniques (e.g., interviews, usability testing, surveys, diary studies) based on the context, • Generate and present insights that support evidence-based decision-making in agile delivery teams, • Engage with stakeholders to align research goals with user and business needs, • Facilitate workshops and synthesis sessions to promote empathy and user understanding within delivery teams, • Analyse both qualitative and quantitative data to inform product or service improvements, • Work closely with other researchers, designers, product owners, and developers, • Champion user-centred practices across the organisation and help embed research into delivery processes Required Experience • Proven experience conducting user research across different delivery phases, • Solid understanding of GDS standards and how they influence service design, • Ability to work independently as a lead researcher within agile teams, • Skilled in selecting and applying appropriate research methodologies, • Comfortable communicating research findings through storytelling and visualisation, • Familiar with tools used for in-person and remote research, and experience testing concepts using prototypes, • Strong stakeholder engagement and facilitation skills This is a great opportunity to make a meaningful impact by shaping user-focused digital services in the public sector.