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About The RoleHippo Digital is recruiting senior consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, they also test services as they are being designed and use research evidence to help explain design decisions to clients.As a senior consultant in user research, you’ll already be an expert in your field. You’ll also be a leader of people and teams, and an advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with clients and team members, and to develop as a leader.[Please note we are looking for candidates who are looking for growth at the Intermediate level; therefore, the advertised salary band represents the entry point for this level, allowing for clear progression within the role, which we are very keen to support.]What you’ll do Advise clients on how to solve complex problems using research, people-centred design and Agile methodologies Lead multidisciplinary Agile teams to design services that meet identified user needs Advocate inclusive approaches within user researchBuild supportive relationships with clients and stakeholders, yet challenge ideas and manage difficult conversationsLine manage user researchers and advise other colleagues how to get the best from user researchSupport in recruitment, events, blog-writing and winning new business Promote Hippo’s people-centred design offer both internally and externallySkills and experience that you needExpertise in applying user research methodologies across different environmentsExperience of working in multidisciplinary Agile teams to design and deliver people-centred services Working knowledge of how to research of accessibility needs or assisted digital needs Proven experience of championing user research / user-centred design / service design approachesExperience of line management or mentoring/training other user researchersAdvanced communication and stakeholder management skills, with the ability to manage conflict and convey difficult messages with tact and sensitivityA good understanding of other Agile roles across design, product and tech Strong consultancy and leadership skills, and confidence in exploring problem spaces with clients to determine the most appropriate way forward What makes us greatAlongside working with some of the most talented people out there and on-top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits:Contributory Pension Scheme (Hippo 6% & Employee 2%)25 Days Holiday plus UK Public HolidaysPerkbox access for a wide range of discountsCritical illness coverLife assurance and death in service coverVolunteer daysCycle-to-work scheme for the avid cyclistsSalary sacrifice electric vehicles schemeSeason ticket loansFinancial and general wellbeing sessionsFlexible benefits scheme with options of:Private health coverPrivate dental coverAdditional company pension contributionsAdditional holidays (up to an extra 2 days)Wellbeing contributionCharity contributionsTree plantingDiversity, Inclusion and Belonging at HippoAt Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.Hi, we’re Hippo At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. Have a look through our Website at Our Story & Purpose, Our Culture & Values, Case Studies and Our Solutions & Services to find out some more!Hippo LocationsWe are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel and working on one of those sites at least 2 days per week. We offer a generous relocation support package of up to 8,000 (please ask for terms and conditions) to help make your move a smooth one.LocationVarious LocationsAdvertising Salary57,500 - 66,000 + BenefitsVacancy TypePermanentDivision:User ResearchLevel:Senior Consultant

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