Service Desk Analyst
7 days ago
Glasgow
Do you have excellent customer service skills ? Are you experienced providing 1st and 2nd line IT support ? Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow ? My client is looking for experienced Service Desk Analysts to join the team on both a permanent and a fixed term basis. The permanent role is to cover evening shifts between 12 noon and midnight so please only apply if you are able to work during these hours. The 6 month Fixed Term Contract is standard day shift. Its hybrid working, 2 days in the office and 3 from home. Main responsibilities include: • Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues, • Management/support of a large pool of laptops, • Management/support of remote working, • Management of user administration, • Mobile device support, including BlackBerry, iPhone or Android devices, • AV and VC overflow support, • Managing spare PCs, upgrades and replacements, • Setting up new joiner IT equipment, • Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution Your skills will include: • Previous experience in an IT support role, • Good analysis and troubleshooting skills of all IT incidents, • Excellent communication skills with strong customer service focus and good attention to detail, • Ability to perform well under pressure and use initiative, • Able to work effectively alone and within your team or project, • Work in accordance to ITIL processes and procedures, • Intermediate to advanced skills in Office 365 Technical skills: • Microsoft Windows 10, Microsoft Active Directory, • Microsoft Windows Server, • File management system e.g iManage, • MDM solution (Blackberry UEM & Intune), • Collaboration Tools (MS Teams, Zoom), • CRM software, • Remote working solutions eg.VPNs and Citrix, • Building PCs and troubleshooting support issues, • Highly motivated and willing to continually update knowledge and skill sets, • Flexibility: may occasionally be required to work evenings and weekends This is a fantastic opportunity to join this leading company who offer a great working environment. For more information please get in touch asap.