Field Service Technician
20 days ago
Hemel Hempstead
Do you enjoy being hands-on, solving technical problems and dealing with customers? We're looking for a Field Installation & Technical Support Engineer to join a rapidly growing business in Hemel Hempstead. \n This is an exciting opportunity to join a company that is at an exciting point in their growth. The role as a technician will give you the opportunity to travel both across the UK and internationally. \n This is a varied role where no two days are necessarily the same - one day you could be installing and commissioning new equipment and the next diagnosing a connectivity issue or carrying out preventative maintenance. \n If you are looking for a new role with a business that can offer real opportunity for progression then this is the role for you. \n You must be a driver for this position. \n Hemel Hempstead Depo & Field-based, with travel to customer sites. \n You must be a driver for this position. \n Hemel Hempstead Depo & Field-based, with travel to customer sites. \n \n Duties to Include: \n Installations and collections \n\n • Deliver and install equipment on customer sites\n, • Collect and replace faulty machinery\n, • Accurately record installations, assets and customer information.\n\n Maintain & troubleshoot \n\n • Carry out preventative maintenance, calibration, upgrades and repairs both in the warehouse and out in the field.\n, • Diagnose and resolve hardware, software, connectivity and configuration issues.\n, • Monitor system alerts and connectivity.\n\n Customer care \n\n • Be a professional and friendly face for customers.\n, • Communicate clearly with customers and internal teams.\n, • Keep accurate records of visits, repairs and customer interactions.\n\n \n Candidate Requirements: \n\n • Technically curious and a natural problem solver\n, • Organised and reliable\n, • Comfortable working independently and managing your own workload\n, • Customer-focused with excellent communication skills\n, • Confident troubleshooting hardware, software and connectivity issues\n, • Detail-oriented when it comes to documentation and systems\n, • Happy working in a role that involves regular travel and hands-on work\n