London
Independent group of Hotel and Restaurants in central London is looking for a :
Duty Manager Manager / CEO Personal Assistant
The Duty manager role requires someone overseeing daily operations, ensuring employee productivity, and monitoring the efficiency of all processes of the Hotel and employees. The Role
We are looking for a friendly and smart person to welcome all arriving and departing guests at the main Hotel entrance. You will often be the first and last person a guest sees - making you an important part of their memory at this prestigious hotel.
As a Hall Porter, you will welcome all arriving and departing guests at the main Hotel entrance.
You will often be seen as the point of contact for all enquiries for arriving and resident guests.
You have to smile and have a warm and welcoming personality. You must also be extremely well presented and have a friendly, confident, yet relaxed manner when dealing with the public. From when guests enter the hotel to when they leave, you will be an important part of the guest experience. Your actions will determine the guests' satisfaction levels and the extent to which they get the most out of their stay.
Your main duties include.
• five days per week covering a variety of shifts between the hours of 7 am and 10 pm - never more than 8 hours shift
• Welcoming guests on arrival to the hotel
• Assist arriving and departing guests with their luggage.
• Showing arriving guests around the hotel before showing them to their rooms
• Answering guest queries
• Managing the bookings platforms (Expedia, Booking)
• Answering booking requests through our email and WhatsApp Number
• Managing Housekeeping and checking the rooms after cleaning
• Making arrangements following guest requests: taxis, train times, car rentals, theatre tickets
• Handle inventory and orders for Hotel amenities and minibar
• Assisting CEO as a PA - The hotel has just five rooms - there are some quiet days when you can work on the laptop at the reception
Requirement for the role:
• A presence as a host at the main entrance
• Excellent standard of personal appearance
• Excellent verbal communication - smiling, warm, relaxed and friendly
• Genuine desire to serve our guests, whether here for business, pleasure, or a special occasion.
• Ability to work shifts and weekend days outlined.
• Experience in a similar position
• Proficient in Microsoft Office
• Good English spoken and written
• Problem-solving ability The salary starts from £ 30,000 per annum plus other company benefits, restaurant discounts, and an end-of-financial-year service charge bonus.
Extra hours are paid at 14£ gross per hour.
No more than five days per week, 28 days of paid holidays.
Please send an up-to-date copy of your Curriculum Vitae with a recent Photo.
Due to the high number of applications, we are only able to contact candidates who closely match the level of skills and experience required by our clients.
However, please contact us for more information or opportunities or forward your CV for consideration.
Candidates must be eligible to live and work in the UK
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