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Customer Service Manager - Encore Business Group inc

Customer Service

27 October 2025432 views

Expires in 29 days

As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency.
We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area.
I'm interested! What will I get to do in this position?


Serve as the first point of contact for customers via phone, email, and in-person.
Resolve customer inquiries and complaints promptly and professionally.
Maintain customer accounts, update records, and process orders or returns.
Collaborate with internal departments to address customer needs and ensure satisfaction.
Prepare correspondence, reports, and other documents as needed.
Maintain organized filing systems (physical and electronic).
Support team members with ads administrative tasks
Work week will be Monday - Friday and some weekends if asked
Requirements
Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

  • Experience
    Required
  • Languages
    English – Advanced
    Spanish – Advanced
  • Employment
    Full-time
  • Schedule
    Monday -Friday 10am-5pm

pin icon3700 Bergenline Avenue, 07087, Union City

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Customer Service ManagerUnion City

Marketing • 51-250 Employees

Hiring on JOB TODAY since August, 2025

Encore Business group has been around for over eighteen years helping local communities by providing services and hiring the most experienced and qualified professionals

Jason  T. avatar icon
Jason T.Active 1 day ago
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