Clinical Supervisor
6 days ago
Savannah
Job DescriptionClinic Supervisor Job Description Job Title: Clinic Supervisor Department: Clinical Operations Reports To: Practice Manager / Director of Operations FLSA Status: Exempt / Non-Exempt (as applicable) Position Summary The Clinic Supervisor oversees daily clinical operations, ensuring efficient clinical workflows, high-quality patient care, staff performance, and regulatory compliance. This role focuses on clinical and back-office functions only and does not supervise front desk or registration staff. The position includes oversight of the MIPS (Merit-based Incentive Payment System) program and prior authorization processes for specialty medication prescriptions to support quality outcomes and timely patient access to care. Key Responsibilities Clinical Operations Oversight • Supervise daily clinical operations to ensure efficient patient flow and provider support, • Coordinate clinical staffing, room utilization, and workflow optimization, • Identify and resolve clinical operational issues in real time, • Ensure adherence to clinical policies, procedures, and standards Clinical Staff Supervision • Supervise clinical staff including Medical Assistants, Nurses, Technicians, and other clinical support roles, • Assist with hiring, onboarding, training, scheduling, and performance management, • Provide coaching, mentoring, and corrective action as needed, • Promote accountability, teamwork, and clinical excellence Quality, Safety & Compliance • Ensure compliance with HIPAA, OSHA, infection control, and regulatory requirements, • Monitor clinical quality metrics and support quality improvement initiatives, • Participate in audits, chart reviews, and incident reporting, • Ensure proper handling and documentation of medications and clinical supplies MIPS Program Oversight • Oversee clinic participation in MIPS and related quality reporting initiatives, • Ensure accurate documentation, data capture, and workflow alignment with MIPS requirements, • Monitor MIPS performance and report progress to leadership, • Support provider and staff education related to quality measures and documentation standards, • Assist with audits, submissions, and compliance activities Prior Authorization Oversight – Specialty Medications • Oversee prior authorization workflows for specialty and high-cost medication prescriptions, • Ensure timely submission, tracking, and follow-up of prior authorization requests, • Collaborate with providers, clinical staff, pharmacies, and payers to resolve authorization issues, • Monitor PA turnaround times and identify barriers to timely medication access, • Ensure documentation meets payer and regulatory requirements, • Support staff training and workflow improvements related to specialty medication PAs Patient Care Support • Support a patient-centered clinical environment and address clinical-related patient concerns, • Ensure timely clinical documentation, follow-up, and care coordination, • Collaborate with providers to improve clinical outcomes and patient experience Clinical Administration • Manage clinical inventory, supplies, and equipment maintenance, • Ensure exam rooms and treatment areas are stocked, compliant, and operational, • Support implementation of new clinical workflows, protocols, and technology, • Participate in clinical leadership meetings and operational planning Collaboration & Communication • Work closely with providers, Practice Manager, and Operations leadership, • Serve as escalation point for clinical staff operational concerns, • Collaborate with front desk leadership without direct supervisory responsibility Qualifications Required • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred), • 3–5 years of experience in a clinical healthcare setting, • Prior supervisory or lead experience in clinical operations, • Knowledge of clinical workflows, quality reporting, and medication authorization processes Preferred • Clinical licensure or credential (MA, LPN, RN, or equivalent), • Experience with MIPS, value-based care programs, or quality reporting, • Experience with specialty medication prior authorizations, • Proficiency with EHR/EMR systems Skills & Competencies • Strong clinical leadership and team management skills, • Knowledge of MIPS, quality metrics, and payer authorization requirements, • Excellent organizational, analytical, and communication skills, • Ability to manage multiple priorities in a fast-paced environment, • Detail-oriented with a strong focus on compliance and patient access, • Professional and patient-centered demeanor Physical & Work Requirements • Ability to stand, walk, and move throughout the clinic for extended periods, • Ability to lift up to XX lbs, • Schedule flexibility based on clinic needs Appendix A: Short Job Posting Version Clinic Supervisor – Clinical Operations We are seeking an experienced Clinic Supervisor to oversee daily clinical and back-office operations in a busy medical practice. This role supervises clinical staff and supports high-quality patient care, regulatory compliance, and operational efficiency. Front desk supervision is not included. Key Responsibilities: • Supervise daily clinical operations and clinical staff (MAs, nurses, technicians), • Ensure efficient workflows, staffing coverage, and provider support, • Oversee MIPS quality reporting and performance initiatives, • Manage prior authorizations for specialty medication prescriptions, ensuring timely submission and follow-up, • Ensure compliance with HIPAA, OSHA, infection control, and clinical protocols, • Support quality improvement, audits, and staff training Qualifications: • 3–5 years of experience in a clinical healthcare setting, • Prior supervisory or lead experience, • Knowledge of clinical workflows, quality reporting, and prior authorization processes, • Clinical credential (MA, LPN, RN) preferred, • Experience with MIPS and EHR/EMR systems a plus