Virtual Banker - Mid-Shift
hace 9 días
Savannah
Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a detail-oriented and customer-focused Virtual Banker to support clients through digital banking channels. This role involves managing customer inquiries, processing transactions, and providing guidance on financial products via phone, chat, and email. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Respond to customer inquiries through phone, chat, and email., • Assist clients with account access, digital banking tools, and online transactions., • Support bill payments, fund transfers, and account updates., • Identify customer needs and recommend suitable banking products., • Ensure compliance with security protocols and regulatory standards., • Escalate complex issues to appropriate departments when necessary. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • High School Diploma/GED, • 1–2 years of experience in banking or customer service., • Strong communication and computer literacy skills., • Familiarity with digital banking platforms and tools., • Ability to multitask in a fast-paced environment.