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Job Description Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Bronx, NY. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Take the next step in your IT career, and apply today! Key responsibilities for this position include the following: Technical support and problem resolution • Take the lead in resolving technical issues that require on-site support., • Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices., • Conduct thorough troubleshooting to identify the root cause of problems., • Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required., • Act as the liaison between on-site operations and the remote IT support team in India., • Communicate technical issues and requirements to the remote team accurately and clearly., • Provide detailed information and documentation to facilitate remote troubleshooting and support., • Works closely with the remote service desk team to resolve technical issues., • Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector. Customer support and service • Communicates updates, challenges, and tasks to the client in a clear and timely manner., • Listens actively to client concerns and addresses them appropriately., • Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership., • Assists clients in aligning technology solutions with their specific goals and requirements., • Ensures client satisfaction by following up on issue resolution and providing necessary support., • Takes personal interest in the quality of work and meeting customer needs., • Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions., • Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’ Time Entry and Ticket Management • Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature., • Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration., • Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage. Knowledge of: • Windows Systems, • Mac Systems, • Active Directory, • Networking equipment and concepts, • Excellent customer service skills, • Excellent hands-on technical support skills, • Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference., • Ability to adapt to changing situations, be flexible in approach, and effectively multitask., • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks., • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others. Education: The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications. Experience: The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support. Benefits What Our Ideal Candidate Will Receive: • A company focused on maintaining a great company culture, • An opportunity to make a difference in the company and to be rewarded for doing so, • A company that is always looking to improve while adhering to our core principles., • An opportunity for career growth within the organization, • Competitive compensation package with variable pay potential and benefits

Security Architect to fortify an organization's defenses against evolving cyber threats, ensuring robust protection across all facets of the IT environment. Active Directory and Entra ID Security Enhancements.

Electric Distribution Control Center Support.To support the electric distribution control center users, applications, desktops, and servers.

Required Knowledge: Virtualization & Infrastructure (VMware, Virtual Switches) End Point Credential Management Active Directory and Windows Server Administration & Hardening Knowledge Of: Vulnerability and Patch Management Nice to Have: BGP, OSPF and.

Within this role, you will lead the architectural design and implementation planning of Active Directory, Azure, and Unix Kerberos.

Experience: Network Segmentation and Isolation Active Directory and Windows Server Administration & Hardening Cisco Client/Stealthwatch Authentication, Authorization and more. Advisory Consultant (Network Segmentation & Isolation, AD & Windows Server Admin & Hardening).

Job Description ▶︎ Job Details: • Job Title: Technical Project Manager / Network & System Solutions, • Client: IT Company, • Working Location: Manhattan, NY, • Working Style: Hybrid or On-site, • Employment Type: Full-time, • Salary: $50 - $85K (DOE), • Working Hours: 9:00AM – 5:00PM (EST), Monday – Friday, • Language: Japanese / English (Verbal and written required) ▶︎ Position Overview: Analyze client needs and market trends to create custom services and products utilizing internet-related technologies. Manage technical projects throughout pre-sales and post-sales, while supporting network, server, and communication systems. ▶︎ What will you do: • Analyze potential clients’ needs and market trends to develop tailored services and products, • Manage technical projects during pre-sales and post-sales phases, • Implement and upgrade new and existing solutions, • Operate, maintain, and troubleshoot network, server, and phone systems, • Provide technical consultation and customer support for high-level issues ▶︎ Required Qualifications & Skills: • Strong proficiency in both Japanese and English (verbal and written) Powered by JazzHR rN6cIeyRzr

Job Description Our Company: Originally founded in 1975, BCI has continually evolved to become a leader in the women’s fashion industry. Launching initially with CHAUS and private label lines and then expanding into a multi-brand platform business, we have been at the forefront of market trends and the changing retail environment. Our brands, including CeCe, Vince Camuto, Ted Baker, 1.State and Parker, each serve unique customer demographics but are united in their commitment to quality and style. As we expand our presence, BCI remains dedicated to innovation, excellence, and women’s empowerment through fashion. Reports to: Director of Technology Planning Responsibilities: • Diagnose and resolve basic technical issues reported by end-users, adhering to standard operating procedures and known solutions., • Maintain accurate records of each reported issue and its resolution in the ticketing system., • Update the knowledge base with new solutions, troubleshooting steps, and frequently asked questions to facilitate self-service options for end-users., • Collaborate with IT support team when issues require advanced technical expertise or further investigation; assist or take the lead with IT projects as needed., • Provide courteous, professional, and timely communication to end-users, ensuring a positive customer experience., • Clearly explain technical concepts and steps in non-technical terms., • Upgrade, install new computers, and repair/reimage existing computers., • Upgrade, install new computers (Mac & Windows), and repair / reimage existing computers., • Follow inventory protocols for tracking of all equipment., • Occasionally lift and/or move up to 50 lbs., • Participates in on-call rotation for emergency support phone queue during off hours., • Rewrite IT rooms to optimize space and functionality. Requirements • Minimum 3+ years experience in IT field., • IT-related certifications preferred (bonus points for A+ Certification!)., • Ability to wire Ethernet networks., • Experience with Microsoft Office 365 applications – Outlook, Word, Excel, Teams, etc., • Basic knowledge of Active Directory., • Knowledge of MacOS, iOS, Windows 10/11 Pro, Windows Server 2019., • Strong project and time management skills, with the ability to work effectively over the phone and in a team environment., • Must be able to work and learn in a fast-moving environment. The salary for this full-time role is $80,000. BCI IS AN EQUAL OPPORTUNITY EMPLOYER Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or as a qualified individual with a disability or any other characteristic in accordance with applicable law. Benefits • Health Benefits (Medical, Dental & Vision), • Life Insurance, • Flexible Spending Account, • 401k Program, • Paid Time Off, • Robust Holiday Schedule, • Training & Development, • Growth Opportunities!

Job Description We are searching for a ServiceNow Administrator - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams. Key Job Functions: • Proactive Operations and Environment Maintenance, • Develop and configure ad-hoc ServiceNow enhancements/configurations, • Own issues and bring them to resolution as quickly as possible while providing proactive updates, • Strong communication skills, • Support architecture of platform and work with teams for implementation of tools and plugins, • Define KPIs for and monitor CMDB data quality, • Finding solutions from previous cases using the Knowledge Base, • Ensure ADO tickets are properly updated and asset management system is properly updated., • Create clear and concise technical and process documentation, • Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help, • Flexibility to learn new technologies and quickly adapt., • Other duties as assigned. Key Job Functions: • Strong knowledge of ServiceNow, • Strong Knowledge of Office products, • Strong Understanding of CMDB management, • Understanding of Active Directory, • Understanding of Discovery Tools (Discovery and SCCM), • Understanding of ADO, • Basic analytical and problem-solving skills, • Strong interpersonal skills to interact with clients and team members, • Strong organizational skills, • Strong communication skills, • Ability to work independently but also in a team environment, • College degree or equivalent combination of education and experience, • Experience with end user services, information technology or related field preferred

Job Description We are searching for a ServiceNow Admin - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams. Key Job Functions: • Proactive Operations and Environment Maintenance, • Develop and configure ad-hoc ServiceNow enhancements/configurations, • Own issues and bring them to resolution as quickly as possible while providing proactive updates, • Strong communication skills, • Support architecture of platform and work with teams for implementation of tools and plugins, • Define KPIs for and monitor CMDB data quality, • Finding solutions from previous cases using the Knowledge Base, • Ensure ADO tickets are properly updated and asset management system is properly updated., • Create clear and concise technical and process documentation, • Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help, • Flexibility to learn new technologies and quickly adapt., • Other duties as assigned. To be successful you need to have: • Strong knowledge of ServiceNow, • Strong Knowledge of Office products, • Strong Understanding of CMDB management, • Understanding of Active Directory, • Understanding of Discovery Tools (Discovery and SCCM), • Understanding of ADO, • Basic analytical and problem-solving skills, • Strong interpersonal skills to interact with clients and team members, • Strong organizational skills, • Strong communication skills, • Ability to work independently but also in a team environment, • College degree or equivalent combination of education and experience, • Experience with end user services, information technology or related field preferred

Job Description We are searching for a ServiceNow Admin - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams. Key Job Functions: • Proactive Operations and Environment Maintenance, • Develop and configure ad-hoc ServiceNow enhancements/configurations, • Own issues and bring them to resolution as quickly as possible while providing proactive updates, • Strong communication skills, • Support architecture of platform and work with teams for implementation of tools and plugins, • Define KPIs for and monitor CMDB data quality, • Finding solutions from previous cases using the Knowledge Base, • Ensure ADO tickets are properly updated and asset management system is properly updated., • Create clear and concise technical and process documentation, • Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help, • Flexibility to learn new technologies and quickly adapt., • Other duties as assigned. To be successful you need to have: • Strong knowledge of ServiceNow, • Strong Knowledge of Office products, • Strong Understanding of CMDB management, • Understanding of Active Directory, • Understanding of Discovery Tools (Discovery and SCCM), • Understanding of ADO, • Basic analytical and problem-solving skills, • Strong interpersonal skills to interact with clients and team members, • Strong organizational skills, • Strong communication skills, • Ability to work independently but also in a team environment, • College degree or equivalent combination of education and experience, • Experience with end user services, information technology or related field preferred

Job Description Halcyon Financial Technology, L.P. (HalcyonFT) provides information technology solutions to private equity, hedge fund, investment management firms, and family offices. We strive to provide excellent client service at every level and in every interaction. We take client service so seriously that client satisfaction is the one and only SLA we guarantee to our clients. We work as a team to meet the ever-evolving needs of our clients. We never settle for the easiest or quickest solution. Instead, we seek out the best long-term solution for our clients. We never get bored. We never slow down. There is a sense of urgency in everything we do. Our clients expect more. We deliver more. HalcyonFT is Excellence in IT. POSITION OVERVIEW We are looking for a Full Time Senior IT Support Engineer, known internally as a Senior Information Services Advisor, to efficiently work in a Hybrid work environment. This role is based in the New York Metropolitan Area. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. In this role, frequent video conferences with both team members and clients are the norm, facilitating seamless communication and collaboration. We are looking for professionals who are able to multitask and quickly adapt to client needs while utilizing active thinking and problem solving to ensure the highest levels of client satisfaction. RESPONSIBILITIES • Provide high quality, executive-level user support to our financial services clients on-site and remotely, • Build and maintain trust and rapport with clients, • Drive the adoption of leading-edge cloud technologies, • Monitor and support modern cloud systems and infrastructure such as Microsoft 365, Azure, and Cisco Meraki, • Design, implement, document and maintain clients' infrastructure, applications, and system management tools, • Assist with maintaining clients' cybersecurity, cloud, and high availability strategies, • Assist the Project Management Team, • Translate complex technical solutions to end-users and decision-makers, • Document assets, configurations, passwords, processes, etc. and maintain current and accurate documentation, • Collaborate with other team members to find the best solutions for our clients, • Willingness to help other team members, • Commitment to ongoing learning and professional developmentREQUIRED QUALIFICATIONS, • 6+ years of recent end-user technical support experience, including providing support to executive-level users, • Extensive macOS and Windows Desktop experience, • Experience with Microsoft related technologies: Windows Server, Active Directory, Exchange, and Office 365, • Experience implementing and supporting networks including switches, firewalls and a good knowledge of TCP/IP, DHCP, and DNS, • Experience with cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO and MFA, • Experience with Project Management is a plus, • Strong problem-solving skills and attention to detail, • Excellent written and verbal communication, • Strong time management and ability to prioritize, • Ability to thrive in a fast-paced environment and work effectively under pressure, • Ability to be on-site daily (Monday-Friday), • Available to be on call once per quarter for one week, • Education: High school degree, • $80,000-$120,000 + BonusTHE BENEFITS OF WORKING FOR HALCYONFT, • Exposure to cloud technologies such as Microsoft 365, Azure, Dropbox, and Slack, • Part of a team of senior technicians that aim to deliver exceptional service, • Generous compensation, • Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA, and commuter benefits, • 4 weeks PTO and 10 paid holidays, • 401k employer contribution starting at 6 months of employment, • Quarterly bonus, • Opportunities to earn technical certifications, • 1% of profits contributed to non-profits every quarter

Job Description Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants. The individual would have limited supervision in day-to-day efforts, responding as necessary to immediate support requests while also identifying and implementing longer term projects. This position may resolve routine issues but is expected to engage, advise and assist other IT teams/Plant management on solution recommendations and/or implementations. · Utilizes the Service Management tool to enter, track and maintain requests through completion · Respond to phone, email, and in person requests for assistance · Identifies and addresses trends in support issues and corrects the root cause. · Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success · Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc. · Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale · Support mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management) · Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals. · Adhere to all department and company processes and policies. · Exceptional customer service skills. Individual must be able to calmly and effectively manage customer problems and requests. This position represents IT at all locations · Strong sense of urgency and ownership in accepting assignments and delivering service · Technical knowledge that extends across disciplines to troubleshoot complex technical issues with a team · Technical knowledge of Active Directory, SCCM, MDT, or similar systems, O365 and Windows 10 · Technical knowledge of plant related technology (label printers, handhelds, lift computers/scanners, etc.) · Understand concepts related to networks, servers, databases, etc. · Strong communication and documentation experience · Strong organizational and time management skills

Job Description Our client is an established, privately held, growing, New York-area government contractor. Our client’s focus is in providing Information Technology (IT) Services to city, state and federal government clients. We are currently seeking a skilled IT Cloud Specialist to work in a full-time onsite role on a large scale project at a client location in Manhattan, New York City / Newark, New Jersey. Reporting to the IT Project Manager, the IT Cloud Specialist is responsible for assisting in the design, implementation, management, and support of cloud computing networks utilizing Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD) and Citrix technologies to ensure a smooth end-user experience, optimal performance, and strong security across the IT infrastructure. The ideal candidate will have relevant technical education / certifications, 5+ years of IT cloud computing experience and strong technical expertise in VDI, Citrix, and AVD. Experience in Construction or Building related organizations is highly desirable. Must be solution and customer-focused with effective communication skills, and demonstrated ability to meet user needs with IT cloud solutions. PRIMARY RESPONSIBILITIES INCLUDE: • Configure, implement, manage, maintain, troubleshoot and support IT cloud solutions within Microsoft Azure and Citrix Cloud., • Configure, install and update cloud software, manage user accounts and monitor networks and system performance., • Assist in designing, deploying, and managing VDI solutions such as Citrix XenDesktop / XenApp or Microsoft AVD., • Manage documentation, contribute to improvement efforts, and automate processes using scripting., • Oversee VDI image management, troubleshoot and resolve issues related to Citrix VDI and AVD, ensuring high availability and disaster recovery, monitoring performance, and collaborating with IT security teams to enforce security policies., • Work closely with Project Management, IT, Engineering and other stakeholders. Ensure that cloud solutions and systems perform properly and that all business requirements are successfully met., • Implement and support new client requirements and customizations., • Consistently engage with clients and stakeholders to maintain relationships and ensure high levels of satisfaction. CANDIDATE REQUIREMENTS INCLUDE: • Bachelor’s Degree in Computer Science, Information Technology, or closely related field. Relevant IT cloud certifications such as Microsoft Azure, AWS Cloud, Google Cloud, CompTIA Cloud+ or Certified Cloud Security Professional (CCSP). Other VDI-related certifications such as VMware VCP-DTM, Citrix CCA-V/CCP-V, or Microsoft AZ-140 a plus., • 5+ years of experience implementing, managing and supporting large scale IT Cloud networks and platforms., • Prior experience in Construction or Building-related organizations is highly desirable., • Experience managing VDI, including Citrix and/or Microsoft AVD. Hands-on experience with Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Cloud services. Proficiency in Windows Server administration, Active Directory, and networking concepts required. Proficient knowledge of the VDI stack and experience with scripting languages like PowerShell. Familiarity with monitoring tools for Citrix environments (Citrix Director)., • Experience with other virtualization technologies (VMware, Hyper-V), and knowledge of security best practices for virtualization and remote access., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Experience with Project Management principles and practices such as ITIL, Scrum, LEAN, Agile, or DevOps., • Effective problem-solving and relationship-management skills. Prior experience collaborating closely with users, clients, stakeholders and technology suppliers to resolve technical issues., • Excellent verbal, written and interpersonal communication skills with users, clients, team members, technical staff, and management. Able to interface, communicate and maintain effective relationships with team members and all levels of management on an ongoing basis and work as a trusted IT professional., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for use in communication, analysis & tracking., • Key Competencies: Collaborative Work Style, Customer Service Focused, Problem-Solver, Professional, Resourceful, Results-Focused, Solutions Focused, Self-Motivated, Team-Player., • Must be able to pass a required background check and/or security clearance to work on government projects. TEAM RESPONSIBILITY: Serve as a key member of the client's IT team. Collaborate with internal team members, users, clients and vendor partners. Mentor team members. KEY RELATIONSHIPS / STAKEHOLDERS: • IT Project Manager, • Internal Team Members, Users, Clients and SME's, • Client and Technology Partners RELOCATION ELIGIBILITY: No relocation assistance provided. Local, qualified New York City metro area candidates will be given preference and priority. Qualified candidates willing to self-relocate to the New York City metro area will also be considered. COMPENSATION & BENEFITS INFORMATION: • Base Salary Range: $120,000 - $150,000, commensurate with experience and qualifications, • Benefits Include: Health & Dental Insurance, Paid Time Off, 401-K with match, FSA, Company Paid Training, etc. POSSIBLE COMPARABLE TITLES: • IT Cloud Engineer, • IT Cloud Architect, • IT Cloud Administrator, • IT Cloud Consultant, • DevOps EngineerCompany DescriptionTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries. Visit us at: Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries.\r\n\r\nVisit us at:

Job Description Job Summary: The Level 1 Deskside Support Technician will serve as the first point of contact for resolving hardware, software, and network issues. This role involves troubleshooting, configuring, maintaining IT systems, and delivering excellent customer service. Key Responsibilities: • Provide first-level technical support to end-users via phone, email, in-person, and deskside interactions., • Ensure all assigned tickets are resolved within the agreed-upon Service Level Agreements (SLAs) to maintain organizational efficiency and client satisfaction., • Create, manage, and maintain workflows, dashboards, and reports within the ServiceNow platform to improve tracking and visibility of support activities., • Troubleshoot and resolve hardware, software, and network (wired and wireless) connectivity issues, including desktops, laptops, printers, and mobile devices., • Install, configure, and maintain computer systems, operating systems, applications, printers, and other peripherals., • Assist with setting up and maintaining conference room technologies, such as Microsoft Teams and/or Zoom Rooms equipment., • Configure, deploy, and track IT equipment, including workstations and mobile phones, via MDM solutions., • Respond promptly to service tickets and escalate complex issues to higher-level support teams when necessary., • Assist with user account setup and maintenance in Active Directory and other IT systems., • Ensure IT inventory is managed and properly tracked., • Document and track all support requests in the helpdesk ticketing system and update the knowledge base for common issues., • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job DescriptionWe are looking for a dedicated Desktop Support Analyst to join our team in New York, NY. In this Contract-to-Permanent role, you will be responsible for providing technical expertise and exceptional support to staff, ensuring smooth operation of hardware, software, and network systems. This position requires a proactive problem-solver with strong communication skills and a commitment to delivering outstanding service. Responsibilities: • Provide timely technical support for desktop and laptop systems, including installation, configuration, and troubleshooting of standard software applications., • Manage and support mobile devices approved by the organization, ensuring efficient functionality., • Assist staff with audio and video conferencing setups, maintaining a thorough understanding of video equipment and related systems., • Install, configure, and maintain application software, ensuring optimal usability and performance., • Troubleshoot and resolve issues related to workstation and server operating systems, maintaining expertise in Windows environments., • Maintain knowledge of networking concepts, including local and wide area networks, wiring schemes, and data communication protocols., • Support PC hardware components and organization-approved software, including messaging clients, web browsers, antivirus tools, and office productivity applications., • Utilize best practices for resolving service requests and incidents, preferably within ServiceNow or similar platforms., • Provide leadership in technical problem-solving and offer guidance to team members., • Collaborate with teams to ensure reliable backup solutions and system configurations.• At least 2 years of experience in technical support within a 50-100 staff environment., • Proficiency with Active Directory and Windows operating systems, including Windows 7, 10, and 11., • Familiarity with Windows Server environments and their functionalities., • Strong expertise in Microsoft Office Suite applications such as Excel, Word, PowerPoint, Access, and Outlook., • Excellent customer service skills paired with strong written and verbal communication abilities., • In-depth understanding of personal computers, printers, networking, and communication interfaces., • Ability to work effectively in a fast-paced environment while managing multiple tasks and meeting tight deadlines., • Experience with Apple products, Citrix, Cisco, and virtualized client applications is preferred.

Job Description Department purpose and structure To provide an effective and professional IT 1st line support service to our staff and clients in accordance with the needs of the business. You will be responsible for logging, troubleshooting and resolving incidents and requests as the first point of contact when possible, or escalating incidents to the appropriate team. Key relationships • The Service Desk is the first point of contact for internal customers and external clients, it is essential for the IT Service Desk Analyst to deliver high levels of service to both these groups., • Works closely with Support Team Managers to deliver an efficient and effective service., • The Service Desk Analyst is primarily responsible for the resolution of customer issues raised via phone or email., • Act as a single point of contact for customers contacting the service desk via phone, email or self-service portal, regarding IT issues and queries., • Take responsibility for the resolution of incidents ensuring as many of these are resolved at 1st line as possible, • Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximize customer service and first point of contact call resolution., • Ensure that incidents and requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays., • Ensure accurate and timely updates are recorded and maintained in the IT Service Management System., • Promptly allocate incidents and requests as appropriate., • Follow processes to ensure that a high quality of service is provided to our users, • Working as part of a team in order to provide a white glove service to the users., • Appropriate escalation of incidents and requests to the US Service Desk Manager in line with our processes., • Complete tasks and other assigned work to agreed deadlines., • Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays., • Pass and monitor calls to the appropriate team if cannot be resolved by self and liaise with 2nd/3rd party teams when appropriate and ensure customers are updated of events relating to their call. Follow up until resolved with the assigned., • Build and maintain good customer relationships. Key requirements • Minimum of 3 years’ experience working in as Service Desk role, including taking support calls and working with a ticketing system (law firm experience preferred) but no essential, • Knowledge of iManage Work, Windows 10 and Apple iOS, • Strong Knowledge supporting Microsoft Technologies (Office 365, Teams, OneDrive, etc.), • Experience using Remote Support Technologies (SCCM, Team Viewer) and Active Directory, • Ability to work well under pressure, • Excellent communication skills, • Flexible, customer focused approach to service delivery, • A good team player and willing to share skills and experience with others, • Ability to work on own initiativeCompany DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”

Job Description Job Description At Platinum Maintenance Services, we rely on our IT systems to power the solutions that help consumers around the world. We’re seeking an experienced IT manager who can join us on this journey, using his or her technological skills to make us more efficient. In this role, you will analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth. Objectives of this Role Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Own projects, solutions, and key responsibilities within a larger business initiative Handle business-critical IT tasks and systems administration Research and evaluate emerging technologies, hardware, and software Track and maintain hardware and software inventory Manage Verizon wireless, OpenPath, Cloud hosted vendors, Printer contract vendors Be the first point of contact between users and vendors for software related issues. Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions Continuously analyze current process, technologies, and vendors to identify areas of improvement Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs Train employees on both software and hardware, troubleshoot, and provide technical support when needed Develop and execute disaster procedures, and maintain data backups Travel between 2 site locations Wall st and Soho as well as remote troubleshooting for all of our users. Maintain server, firewall, network and all IT related issues in the office Security system and Antivirus software maintenance Skills and Qualifications Bachelor’s degree in technology or computer science 5+ years experience in IT management Experience with or knowledge of programming languages and operating systems (MS O365, Server2012, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring Expertise with implementing, configuring, and testing solutions Preferred Qualifications Proven leadership skills Strong creative and analytical thinking Professional certifications Vendor Management Azure AD, Quickbooks, Sage VPN Apple Business Manager

Job Description I have a long term contract opportunity for one of our top tier financial clients in Midtown Manhattan. This role will have L2 responsibilities and work with a Help Desk team supporting the business. Responsibilities: • Perform testing and monitor desktop performance and provide performance statistics and feedback to Workplace Technology Service Manager., • Receive and respond to incoming calls, pages, and/or emails regarding Workplace Technology (desktops/laptops, mobile phones, etc.), • Set up all new hardware and software and train new users., • Maintain system documentation and inventory., • Perform Software installation requests and provide Tier 2 troubleshooting for all standard and enterprise approved applications., • Assist organization with developing, maintaining and promoting procedures, policies, reports, and other documentation for contribution to the Enterprise Knowledge base for the Enterprise Service Desk and Workplace Technology Support Team to drive first call resolution rates., • Perform onsite analysis, diagnosis and resolution of simple to more complex desktop problems., • Install, configure, test, maintain, monitor and troubleshoot end-user workstations, related hardware and software. Ensure all physical desktop connections (i.e. Ethernet jacks, telephone ports, connections between PC's and peripherals, etc.) are in proper working order., • Supports the onboarding and offboarding processes including client-based equipment provisioning and creating and managing user accounts & permissions., • Support the client-based equipment refresh cycles, including PC, mobile phones, and peripheral upgrades for existing end users., • Owns, organizes, and executes the equipment lease returns process., • Manage internal and external IT inventory and ensure adequate supplies are on hand., • Identify tasks and processes that can be improved to ensure IT and end users are as efficient as possible., • Provide technical support and problem resolution to Service Desk staff., • Partners with the AV Support & Infrastructure architects to set up and manage conference room equipment. Troubleshooting and identifying appropriate solutions., • Works closely with customers to deliver an excellent meeting, conference, and working experience using Teams and Zoom., • Experience implementation/managing desktop in a Microsoft Windows environment, imaging, patching, software deployment and related technologies., • Experience installing software, patches, updates on Desktops and Laptops., • Experience with Windows, OS X, iOS, and Android operating systems., • Knowledge of Apple hardware, Mac OS X, IOS iPhones and iPads is required., • Strong background in troubleshooting and superior analytical skills supporting users in a Windows environment on multiple client computing platforms, i.e. Physical and Virtual Workstations, and Citrix, • Ability to communicate effectively/consistently and develop respectable working relationships with other coworkers, Service Owners, and Executive Staff is essential., • Customer oriented, a positive, team-oriented attitude, flexibility, and understanding of the business issues driving the need for information technology, and solid work ethic is expected., • Excellent verbal and written communication skills. The ability to interact with all levels of the organization and communicate clearly and concisely, both orally and in writing., • Strong organizational skills including the ability to set shifting priorities and meet deadlines/adaptability/flexibility., • Capable of resolving the most complex problems/tasks., • Advanced knowledge of Microsoft Systems Center Configuration Manager concepts and reporting and working knowledge of Active Directory., • Ability to be a team player and promote the value of the support team's services. Lori Sklarski Senior Technical Recruiter, PRI Technology Direct:(973)-354-2797 Office: 973.732.5454 x27 Cell: 973.432.9968