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Job Description At Iron Shield Strategies, we’re transforming how brands connect with their customers. Our high-impact, people-driven sales strategies help clients grow with purpose. We’re looking for a talented and customer-focused Customer Success Representative to support our inside sales team, ensuring our clients and customers receive world-class service and results every step of the way. As a Customer Success Representative, you will serve as the link between Iron Shield Strategies and its customers—supporting account growth, resolving client inquiries, and promoting long-term relationships. This role combines elements of sales, support, and relationship management. You’ll engage directly with new and existing customers to ensure satisfaction, identify upsell opportunities, and assist in account expansion. Key Responsibilities * Serve as a primary point of contact for customers. * Build strong relationships with clients to drive engagement and retention. * Identify customer needs and align them with available solutions or upsell opportunities. * Collaborate with the sales and marketing teams to support customer success initiatives. * Resolve customer issues quickly and effectively, ensuring a seamless experience. * Support quarterly business reviews and assist with customer onboarding when necessary. Qualifications * High school diploma or equivalent required * Strong communication and interpersonal skills. * Solution-oriented mindset with attention to detail and follow-through. * Ability to multitask and manage time effectively in a fast-paced environment. What We Offer * Competitive hourly wage plus performance-based commission * Paid onboarding and ongoing training * Career growth and advancement opportunities * A collaborative and supportive team culture * 401K * Opportunities for travel and cross-functional experience Iron Shield Strategies is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Title: Homeless Outreach Worker Reports To: Homeless Outreach Supervisor FLSA: Non-Exempt Status: Full-time Supervisory Responsibility: Not Applicable Who we are? CHOICE is an agency that takes pride in providing case management and advocacy services for our clients with mental health or physical health illnesses. We specialize in providing quality coordination of care, referrals, peer support, groups, and other related services in a friendly environment. Purpose of the Role: Our Homeless Outreach Worker (HOW) assists with services to individuals living with a mental illness and/or experiencing homelessness. Our Homeless Outreach Worker is also expected to engage individuals who are experiencing homelessness either on the streets or in shelters to provide advocacy, assist with connection to benefits, and housing. Essential Functions of the Role: Upon assignment of a new client, proceeding within the required guidelines, the Homeless Outreach Worker is to immediately contact the client, set an appointment to meet with the client at a CHOICE office or off-site to complete all required paperwork. For all assigned cases: · Set client goals and align care activities in accordance with these goals. · Monitor progress of goals, adjust care plans accordingly. · Collect and enter data and notes accurately, thoroughly and timely, documenting activities and outcomes into case management systems. · Plan and execute care activities in accordance with client goals to minimize any potential issues with billing and reimbursement to the agency. · Plan and utilize time so that needed outcomes for the client are achieved and completed within the time frame set by the Supervisor. · Proactively communicate with Homeless Outreach Supervisor on any emerging issues and needed adjustments. · Connect with each assigned client minimally 4x per month. · Review assigned caseload with Homeless Outreach Supervisor 2 times per month to ensure effective case management (as noted above); make adjustments as needed. · Develop and maintain productive and results-oriented relationships with mission-critical persons at outside organizations. · Attend meetings, as necessary, at the Department of Community Mental Health, to review client cases. · Complete street outreach assessment (VI-SPDAT)as requested by HOW Supervisor. · Using the full capacity of one’s ongoing experience and training, demonstrate the progressive ability to problem solve, advocate, mediate and handle increasingly complex tasks related to care coordination. · Do not settle for “because that’s the way it has always been done”, rather be fearless in the pursuit of excellence and achieving the needed outcomes for our clients and the agency at large. · Other activities as assigned. For all fieldwork: · Meet one-on-one with the person needing services, screen to determine eligibility. · Conduct 3-5 intakes per shelter visit and a total of 10-15 intakes per week. · Proactively report to the Homeless Outreach Supervisor all trends, relationships, and developments in the field. · Track activities and outcomes. · Spanish-speaking (required) Job Type: Full-time Compensation Range: $36,000.00 - $40,000.00 per year Benefits: · 401(k) matching · Dental insurance · Flexible spending account · Health insurance · Life insurance · Paid time off · Parental leave · Referral program · Retirement plan · Tuition reimbursement · Vision insurance Schedule: · 8-hour shift · Day shift · Monday to Friday Education: · Bachelor's (Preferred) Experience: · Outreach: 1 year (Preferred) Language: · Spanish (Required) License/Certification: · Driver's License (Required) Work Location: In person

Job DescriptionCompany Description Job Description Are you talented in customer service and sales? At SIXT, you can truly showcase your strengths. You'll ensure customer satisfaction, manage our fleet of vehicles, and take on various tasks at the branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from flexible working hours and great development opportunities. Earn an hourly rate $21.00 with the opportunity to earn uncapped bonuses, resulting in an average salary range from $60,000 up to $80,000 with unlimited earning potential. YOUR ROLE • You are the first point of contact for our customers, friendly, professional and passionate about sales and service, • You impress with tailored offers and make every customer interaction a special experience, • You love sales and are passionate about service and customer support, • You have experience in direct customer contact, ideally in service, tourism or sales, • You are communicative and articulate in English, • You are flexible, team-oriented and bring full energy to shift work, including weekends and holidays - whether full-time or part-time, • Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future, • Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays, • Bonus Plan Take advantage of a bonus plan based on performance, • Employee Assistance Program Access support whenever needed through our Employee Assistance Program, • Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees, • Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearanceAdditional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Job Description Summary The Head of Sales and Marketing is responsible for driving sales growth, maximizing profitability, and enhancing brand awareness through strategic sales and marketing initiatives. This role requires a strong leader to manage and motivate inside and outside sales teams, oversee national accounts, and strengthen Paraco’s presence in the residential and commercial propane markets. Additionally, this leader will determine the resources needed to manage overall sales, marketing, and budget. The ideal candidate will be a data-driven, results-oriented professional who can align sales efforts with innovative marketing strategies to accelerate customer acquisition, retention, and overall business growth. Key Responsibilities Sales Leadership & Business Development • Lead and manage a diverse sales team across entire Paraco Territory, • Develop strategic partnerships (network partners) to cultivate and generate new sales opportunities, • Modify or change sales compensation plans and sales contracts as needed, • Develop and execute a comprehensive sales strategy by geographic markets and market segments to drive propane sales, ensuring maximum gross profit margins and sales volume., • Oversee national accounts, fostering strong relationships and negotiating large-scale propane supply agreements., • Collaborate closely with the M&A team to integrate acquisitions into the sales process, maximizing growth opportunities., • Partner with the Finance team to develop competitive pricing strategies and bid/proposal agreements aligned with market demands and company goals., • Provide training, mentorship, and professional development to sales representatives, ensuring they are equipped to handle objections and close sales effectively., • Develop and implement a multi-channel marketing strategy that strengthens Paraco’s brand, increases awareness, and converts leads into customers., • Oversee digital marketing, content creation, email campaigns, social media, SEO, and paid advertising efforts., • Align marketing initiatives with sales objectives to ensure a cohesive go-to-market strategy that enhances customer acquisition and retention., • Leverage market research, competitive analysis, and customer insights to refine messaging, optimize campaigns, and enhance Paraco’s industry positioning., • Plan and oversee marketing campaigns, promotional events, and sponsorship opportunities to elevate Paraco’s brand presence., • Work cross-functionally with Operations and Customer Service teams to enhance the overall customer experience., • Leverage CRM tools and personalized marketing strategies to improve customer engagement, retention, and loyalty., • Act as a key member of the Executive Leadership Team, contributing to long-term strategic planning and company growth initiatives., • Stay ahead of industry trends, emerging technologies, and best practices to ensure Paraco remains competitive in the energy market. Sales & Marketing Leadership • 10+ years of experience in sales and marketing leadership, • Demonstrated success in managing high-performance sales teams and executing effective marketing campaigns., • Experience in handling large sales, proposals, and complex transactions in the energy sector., • Proficiency in sales analytics, forecasting, and CRM systems (Salesforce preferred)., • Strong financial acumen with experience in pricing strategy, revenue optimization, and gross margin analysis., • Proven track record of hiring, training, and motivating sales and marketing teams., • Excellent communication skills with the ability to present, negotiate, and influence stakeholders at all levels., • Understanding of the propane industry, regulatory landscape, and competitive environment., • Must be willing to travel (up to 75%) across Paraco’s geographic footprint., • Bachelor’s degree in Business Administration, Marketing, Sales, or a related field M-F

Job DescriptionCompany Description Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. Job Description The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales. What You’ll Do Open and Closing Routines Product Knowledge & Brand Awareness Business Understanding Proactive Thinking Attention to Detail Register/Point of Sales use Asset Protection Visual Displays System Skills Work Schedule Requirements -Schedule will vary weekly but should expect to work at least 12-16 hours per week. -Required availability on Saturdays and Sundays as well as certain holidays. -In addition, during peak timeframes, hours will increase to support the needs of the business. Qualifications What it Takes Education- High School Diploma/ G.E.D. equivalent preferred Retail Experience- At least 1 year of retail experience is preferred. Supervisor/ Managerial Experience- No supervisory/ management experience is required. Customer Focus Communication Interpersonal Interaction Fashion Trend Knowledge Outgoing Assertiveness Adaptability/Flexibility & Stress Tolerance Poise & Ambition Multi-Tasking Applied Learning Promoting Diversity & Inclusion Work Ethic Omni Channel Services Additional Information What You’ll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: Quarterly Sales Incentive Bonus Merchandise Discount Flexible Schedule Opportunities for Career Advancement Opportunity to Become a Brand Affiliate Training and Development A Global Team of People Who'll Celebrate you for Being YOU The starting rate for this position is $20.50 per hour (i.e., the recruiting pay range for this position is $20.50 - $20.50 per hour). The starting rate and range may be modified in the future FOLLOW US ON INSTAGRAM @LIFEATANF Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer

Job Description Who We Are and Why Join Us At OnMed our purpose is simple but powerful...to improve the quality of life and sense of well-being in our communities by bringing access to healthcare to everyone, everywhere. Our path to everywhere has already begun, with our innovative CareStation, a small but mighty, Clinic-in-a-Box, bringing #healthcareaccess anywhere with an outlet to plug it in. Poised to become a key component in America’s public health infrastructure, the OnMed CareStation is the only tech-enabled, human-led, hybrid care solution that combines the comprehensive experience, trust and outcomes of a clinic, with the rapid scalability of virtual care. At OnMed, every role, everyday, is directly impacting the communities we serve. You’ll join a high-performing purpose-driven team, innovating to break down the barriers that keep people from the care they need. This is not just a job...it's a movement to bring access to healthcare where and when people need it most. It’s healthcare that shows up. Who You Are You are a strategic and hands-on leader with experience scaling and managing a field technical support team, to ensure timely resolutions and optimize efficiencies. You will own the Tier 1 and Tier 2 service support model, including the quality and maintenance of CareStations and combination of hardware and software. This role will lead the evaluation, selection, and integration of next-generation devices (specifically Bluetooth-enabled) for our CareStations. You combine deep hardware expertise with a systems mindset, ensuring seamless interoperability between devices, software, and cloud infrastructure. You will own execution of field technical operations and manage end-to-end process—from evaluation and prototyping to integration, testing, and deployment. Role’s Responsibilities • Lead & Scale Field Technical Operations, • Own the end-to-end technical support and field operations strategy for domestic and global hardware deployments., • Build a world-class support organization, including 24/7 helpdesk, tiered escalation teams, and onsite field engineering., • Develop operational frameworks to ensure uptime, reliability, and SLA compliance across enterprise accounts., • Act as the executive escalation point for key enterprise customers., • Partner with client IT/OT teams (e.g., Siemens, GE, Fortune 500 enterprises) to align support delivery with their business needs., • Technology Scouting & Evaluation, • Identify, research, and select cutting-edge medical devices (Bluetooth, IoT, sensor-based) that align with product and clinical requirements., • Partner with vendors to assess product capabilities, interoperability, and long-term viability., • System Design & Integration, • Architect and document integration pathways between medical devices, power systems, and software applications (embedded, mobile, and cloud)., • Collaborate with firmware, software, and cloud engineers to define communication protocols, data handling, and API requirements., • Ensure reliable power delivery and fail-safe operation through optimal hardware design (including power strips, UPS, and redundancy systems)., • Testing & Validation, • Lead hardware validation, performance benchmarking, and environmental stress testing., • Oversee interoperability testing between hardware and software platforms, including latency, data accuracy, and security., • Develop automated test plans and validation frameworks in alignment with IEC 60601, ISO 13485, and other relevant standards., • Compliance & Documentation, • Ensure all selected devices and systems meet regulatory, safety, and cybersecurity requirements for medical deployments., • Produce technical documentation for engineering, operations, and compliance teams., • Leadership & Cross-Functional Collaboration, • Mentor junior engineers and contribute to organizational technical strategy., • Act as the primary liaison between hardware, software, operations, and clinical teams., • Power Distribution & Cable Management, • Redesign wiring infrastructure for CareStations supporting multiple devices to improve organization, safety, and maintenance access., • Engineer optimized power distribution layouts, cable routing, and grounding strategies in compliance with IEC 60601, NEC, and other applicable standards., • Implement solutions that ensure redundancy, clean wiring aesthetics, and minimal downtime during servicing., • Technical Excellence, • Oversee diagnostics, troubleshooting, and resolution of hardware and software issues across Care Stations, • Define and standardize root cause analysis and incident management processes., • Partner with engineering and product teams to feedback systemic issues and drive continuous improvement. Knowledge, Skills & Abilities • Proven track record leading field technical support and design scalable support models., • Strong technical expertise, including a thorough understanding of the latest technologies, security principles, and protocols with knowledge of computer forensic tools, data loss prevention methods, and disaster recovery methods, • Proven track record of selecting and deploying Bluetooth-enabled or IoT-based medical devices in production environments., • Ability to design and scale technical operations and infrastructure., • Ability to clearly articulate security and risk-related concepts to non-technical stakeholders, • Customer-focused mindset with a commitment to service excellence, • Proven ability to build collaborative relationships and influence strategic direction, • Effective planning and project management capabilities, • Adaptability to thrive in fast-paced, high-energy, and dynamic environments, • Exceptional problem-solving skills and ability to work in fast-paced, cross-disciplinary teams., • Strong technical foundation in hardware systems, IoT/connected devices, or enterprise endpoints., • Demonstrated experience managing enterprise clients with mission-critical systems. Education & Experience Must Haves: • Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, or a related field., • 15+ years of hands-on experience in hardware design and development., • 5+ years in leading and scaling technical support, operations, or field engineering., • Proven track record of redesigning wiring layouts for safety, serviceability, and aesthetics., • Experience selecting and integrating wired/Bluetooth-enabled devices., • Strong understanding of hardware–software integration, including communication protocols (BLE, Wi-Fi, serial, USB, etc.)., • Proven ability to create and maintain comprehensive hardware engineering documentation in alignment with industry standards to ensure design traceability, compliance, and knowledge transfer., • Must be able to work in a fast-paced, high-energy environment., • Must be able to thrive in a changing environment. Nice-to-Haves: • Demonstrated market awareness and ability to shape product and technology strategy., • Familiarity with medical device hardware, including safety and regulatory considerations., • Function as a technical lead and mentor within the organization. Benefits OnMed provides a competitive salary and benefits package, including unlimited PTO and paid holidays. The base salary range for this role is $200,000.00 to $220,000.00 plus bonus, commensurate with the candidate's experience. OnMed is a proud equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, gender, sexual orientation, national origin, genetic information, disability, age, marital status, veteran status, or any other category protected by law. #LI-HYBRID

Job Description At Iron Shield Strategies, we help brands grow through innovative and data-driven sales and marketing campaigns. Our team specializes in connecting businesses with their ideal customers through strategic, high-impact outreach. As we expand, we’re seeking a Marketing Coordinator to support our inside sales efforts and strengthen the bridge between marketing initiatives and revenue results. The Marketing Coordinator – Inside Sales role is ideal for someone who’s passionate about organizing campaigns, managing marketing assets, and ensuring the sales team has the tools and materials they need to succeed. You’ll work cross-functionally with marketing and sales leaders to align messaging, optimize customer engagement strategies, and track campaign performance. Key Responsibilities * Coordinate and execute marketing campaigns to support lead generation and sales enablement. * Serve as a liaison between the sales and marketing teams to ensure cohesive messaging and timely execution. * Engage with potential clients through face-to-face interactions inside our exclusive retail locations to promote services and solutions. * Participate in conducting team meetings and presentations. Qualifications * Highschool Diploma or GED Required * Excellent communication, time management, and organizational skills. * Ability to manage interactions in a fast-paced environment. * Creative thinking with a results-oriented mindset. What We Offer * Competitive hourly salary with performance-based incentives * Paid training, mentorship, and development opportunities * A collaborative team culture that values innovation and initiative * 401K * Clear path for career advancement into marketing strategy, inside sales, or campaign management * Opportunities to travel for industry events and company initiatives Iron Shield Strategies is an equal opportunity employer. We value diversity, equity, and inclusion and are committed to creating a workplace where everyone can thrive.

Job Description 🌟 Exciting Opportunity: General Manager at StretchLab Greenwich, CT! 🌟 Are you a motivated and dynamic leader with a passion for wellness and making a difference in your community? Do you thrive in a fast-paced environment where you can drive growth and inspire a team? StretchLab Greenwich is looking for an enthusiastic General Manager to lead our studio to new heights! 🚀 About StretchLab: StretchLab is the industry leader in one-on-one assisted stretching, helping clients improve flexibility, mobility, and overall wellness. As part of Stretch Ventures, a growing franchise network dedicated to empowering clients to “Live Long,” StretchLab Greenwich is poised to become a cornerstone of the local wellness community. We need a driven General Manager to ensure its success! 💼 Position: General Manager As the General Manager of StretchLab Greenwich, you’ll oversee daily operations, drive membership sales, and create a welcoming, engaging environment that makes our studio a trusted wellness destination. 🔍 Key Responsibilities: • Lead Studio Operations: Ensure the studio delivers exceptional client experiences every day., • Drive Membership Growth: Develop and execute creative strategies for local marketing, outreach, and community events., • Inspire and Manage the Team: Recruit, train, and support Flexologists and sales associates, building a positive and motivated workplace culture., • Exceed Revenue Goals: Track performance metrics and implement data-driven strategies to grow the business., • Maintain Studio Excellence: Uphold StretchLab’s high standards for cleanliness, organization, and safety., • Foster Team Alignment: Host team meetings and individual check-ins to align goals and support staff development., • 1+ years of management experience in fitness, wellness, or retail preferred., • A track record of meeting or exceeding sales targets and driving growth., • Exceptional leadership and communication skills to inspire and manage a team., • Strong organizational abilities and comfort with technology. At StretchLab, we believe in rewarding our General Managers for their hard work and leadership. Our compensation package is designed to offer financial stability, growth opportunities, and valuable perks to support your well-being and professional development. • Base Salary: $52,000 - $55,000 annually (based on experience), • Personal Sales: 10% commission on the first month of any recurring membership, • Personal Pack Sales: 5% commission on package sales, • Paid Time Off: Enjoy 2 weeks (10 days) of PTO annually, • Health Insurance: Optional coverage (cost dictated by the current plan), • Retirement Plan: Simple IRA with 1-3% company match If you’re ready to take the lead, inspire a team, and create meaningful connections in the Greenwich community, we’d love to hear from you! Apply Today! Your journey to a rewarding career in wellness and leadership starts here! 🌿 Powered by JazzHR 80vjG0h8vv

Job DescriptionCompany Description Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. Job Description The Brand Representative is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale. What You’ll Do • Customer Experience, • Store Presentation and Sales Floor, • Communication, • Asset Protection and Shrink, • Policies and Procedures What it Takes Adaptability / Flexibility Applied Learning Attention to Detail Multi-Tasking Work Ethic Additional Information What You’ll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! Merchandise Discount Flexible Schedule Opportunities for Career Advancement Opportunity to Become a Brand Affiliate Training and Development A Global Team of People Who'll Celebrate you for Being YOU The starting rate for this position is $16.50 per hour (i.e., the recruiting pay range for this position is $16.50 - $16.50 per hour). The starting rate and range may be modified in the future SEE WHAT IT’S LIKE TO #WORKATHCO - FOLLOW US ON INSTAGRAM @WORKATHCO (AND @WORKATANF) Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer

Job Description Who We Are and Why Join Us At OnMed our purpose is simple but powerful...to improve the quality of life and sense of well-being in our communities by bringing access to healthcare to everyone, everywhere. Our path to everywhere has already begun, with our innovative CareStation, a small but mighty, Clinic-in-a-Box, bringing #healthcareaccess anywhere with an outlet to plug it in. Poised to become a key component in America’s public health infrastructure, the OnMed CareStation is the only tech-enabled, human-led, hybrid care solution that combines the comprehensive experience, trust and outcomes of a clinic, with the rapid scalability of virtual care. At OnMed, every role, everyday, is directly impacting the communities we serve. You’ll join a high-performing purpose-driven team, innovating to break down the barriers that keep people from the care they need. This is not just a job...it's a movement to bring access to healthcare where and when people need it most. It’s healthcare that shows up. Who You Are You are a strategic and hands-on leader with experience scaling and managing a field technical support team, to ensure timely resolutions and optimize efficiencies. You will own the Tier 1 and Tier 2 service support model, including the quality and maintenance of CareStations and combination of hardware and software. This role will lead the evaluation, selection, and integration of next-generation devices (specifically Bluetooth-enabled) for our CareStations. You combine deep hardware expertise with a systems mindset, ensuring seamless interoperability between devices, software, and cloud infrastructure. You will own execution of field technical operations and manage end-to-end process—from evaluation and prototyping to integration, testing, and deployment. Role’s Responsibilities • Lead & Scale Field Technical Operations, • Own the end-to-end technical support and field operations strategy for domestic and global hardware deployments., • Build a world-class support organization, including 24/7 helpdesk, tiered escalation teams, and onsite field engineering., • Develop operational frameworks to ensure uptime, reliability, and SLA compliance across enterprise accounts., • Act as the executive escalation point for key enterprise customers., • Partner with client IT/OT teams (e.g., Siemens, GE, Fortune 500 enterprises) to align support delivery with their business needs., • Technology Scouting & Evaluation, • Identify, research, and select cutting-edge medical devices (Bluetooth, IoT, sensor-based) that align with product and clinical requirements., • Partner with vendors to assess product capabilities, interoperability, and long-term viability., • System Design & Integration, • Architect and document integration pathways between medical devices, power systems, and software applications (embedded, mobile, and cloud)., • Collaborate with firmware, software, and cloud engineers to define communication protocols, data handling, and API requirements., • Ensure reliable power delivery and fail-safe operation through optimal hardware design (including power strips, UPS, and redundancy systems)., • Testing & Validation, • Lead hardware validation, performance benchmarking, and environmental stress testing., • Oversee interoperability testing between hardware and software platforms, including latency, data accuracy, and security., • Develop automated test plans and validation frameworks in alignment with IEC 60601, ISO 13485, and other relevant standards., • Compliance & Documentation, • Ensure all selected devices and systems meet regulatory, safety, and cybersecurity requirements for medical deployments., • Produce technical documentation for engineering, operations, and compliance teams., • Leadership & Cross-Functional Collaboration, • Mentor junior engineers and contribute to organizational technical strategy., • Act as the primary liaison between hardware, software, operations, and clinical teams., • Power Distribution & Cable Management, • Redesign wiring infrastructure for CareStations supporting multiple devices to improve organization, safety, and maintenance access., • Engineer optimized power distribution layouts, cable routing, and grounding strategies in compliance with IEC 60601, NEC, and other applicable standards., • Implement solutions that ensure redundancy, clean wiring aesthetics, and minimal downtime during servicing., • Technical Excellence, • Oversee diagnostics, troubleshooting, and resolution of hardware and software issues across Care Stations, • Define and standardize root cause analysis and incident management processes., • Partner with engineering and product teams to feedback systemic issues and drive continuous improvement. Knowledge, Skills & Abilities • Proven track record leading field technical support and design scalable support models., • Strong technical expertise, including a thorough understanding of the latest technologies, security principles, and protocols with knowledge of computer forensic tools, data loss prevention methods, and disaster recovery methods, • Proven track record of selecting and deploying Bluetooth-enabled or IoT-based medical devices in production environments., • Ability to design and scale technical operations and infrastructure., • Ability to clearly articulate security and risk-related concepts to non-technical stakeholders, • Customer-focused mindset with a commitment to service excellence, • Proven ability to build collaborative relationships and influence strategic direction, • Effective planning and project management capabilities, • Adaptability to thrive in fast-paced, high-energy, and dynamic environments, • Exceptional problem-solving skills and ability to work in fast-paced, cross-disciplinary teams., • Strong technical foundation in hardware systems, IoT/connected devices, or enterprise endpoints., • Demonstrated experience managing enterprise clients with mission-critical systems. Education & Experience Must Haves: • Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, or a related field., • 15+ years of hands-on experience in hardware design and development., • 5+ years in leading and scaling technical support, operations, or field engineering., • Proven track record of redesigning wiring layouts for safety, serviceability, and aesthetics., • Experience selecting and integrating wired/Bluetooth-enabled devices., • Strong understanding of hardware–software integration, including communication protocols (BLE, Wi-Fi, serial, USB, etc.)., • Proven ability to create and maintain comprehensive hardware engineering documentation in alignment with industry standards to ensure design traceability, compliance, and knowledge transfer., • Must be able to work in a fast-paced, high-energy environment., • Must be able to thrive in a changing environment. Nice-to-Haves: • Demonstrated market awareness and ability to shape product and technology strategy., • Familiarity with medical device hardware, including safety and regulatory considerations., • Function as a technical lead and mentor within the organization. Benefits OnMed provides a competitive salary and benefits package, including unlimited PTO and paid holidays. The base salary range for this role is $200,000.00 to $220,000.00 plus bonus, commensurate with the candidate's experience. OnMed is a proud equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, gender, sexual orientation, national origin, genetic information, disability, age, marital status, veteran status, or any other category protected by law. #LI-HYBRID