Senior Product Manager API Integrations & Technical Support
22 days ago
Jersey City
Job Description Job Title: Senior Product Manager – API Integrations & Technical Support Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization: GC, USC Position Summary We are seeking a Senior Product Manager to lead the strategy, design, and execution of enterprise API integrations and technical support solutions across our healthcare payer ecosystem. This individual will play a key role in enabling secure, scalable, and standards-based interoperability between internal systems, provider networks, third-party platforms, and regulatory agencies. This role demands a deep understanding of API lifecycle management, healthcare data standards (e.g., HL7, FHIR, X12), and enterprise integration strategies, combined with strong leadership and cross-functional collaboration skills. The ideal candidate will have experience delivering technical solutions in complex healthcare payer environments, with a focus on performance, reliability, and supportability. Key Responsibilities · Lead the product lifecycle for API integration capabilities — from strategy and roadmap definition through development, deployment, and ongoing support. · Define and maintain API product specifications, data models, standards, and usage documentation to enable secure and consistent integrations across payer platforms. · Partner with engineering, architecture, data governance, and business stakeholders to map source systems and data requirements to external and internal integration needs. · Drive alignment between business requirements (e.g., provider access, claims integration, eligibility checks) and technical delivery, ensuring APIs meet the performance, security, and compliance needs of a healthcare organization. · Collaborate with technical support teams to define and evolve API error handling, monitoring, versioning, and issue resolution protocols. · Lead technical support strategy for APIs, ensuring partners and developers have the tools, documentation, and guidance needed for successful integration. · Work with analytics and engineering teams to analyze API usage patterns, identify performance issues or opportunities, and define KPIs for platform reliability and customer satisfaction. · Facilitate cross-functional planning and agile execution, including backlog grooming, sprint prioritization, and go-to-market readiness. · Support enterprise interoperability and compliance initiatives (e.g., CMS Interoperability Rule, TEFCA) by managing APIs and integrations aligned with regulatory requirements. Required Qualifications · 7+ years of experience in product management or technical product leadership, including 3+ years specifically focused on APIs and system integrations in a healthcare payer or similarly complex, regulated environment. · Strong understanding of payer business domains, including claims processing, eligibility and enrollment, provider systems, and EHR/EMR integration. · Proven ability to write or review API specifications and documentation (e.g., Swagger/OpenAPI), data models, and integration guides. · Experience with data mapping, source-to-target documentation, and working with enterprise data teams to align API functionality to source systems. · Deep familiarity with RESTful API design, API lifecycle management, and platforms like Apigee, Mulesoft, AWS API Gateway, or equivalent. · Strong understanding of FHIR, HL7, X12, and other healthcare interoperability standards. · Ability to analyze and report on technical issues, usage trends, and integration KPIs. · Excellent collaboration and communication skills; ability to interface effectively with engineers, business teams, and external partners. · Hands-on experience supporting technical troubleshooting and resolution for partner or internal developer API issues. Education · Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or a related field required. · Master’s degree or certifications in Product Management, Healthcare IT, or Cloud/Integration Platforms preferred. Preferred Experience · Experience working with or integrating provider portals, clearinghouses, or EHR platforms (e.g., Epic, Cerner). · Knowledge of CMS interoperability regulations, ONC guidelines, and payer data exchange requirements. · Familiarity with service-level management for APIs, including uptime SLAs, support tiers, and incident response. · Prior involvement in modernizing legacy systems or leading digital transformation initiatives in payer environments.