Public Safety Telecommunicator (PST)
6 days ago
Meeker
Job Description:\n\nSalary: $27.60/ training, $29.35/trained BENEFITS:Health, dental, vision, and life insuranceRetirement benefitsPaid vacation, sick leave and holidaysEmployee Assistance ProgramAdditional voluntary benefits The initial application deadline is March 15, 2026 @ 3:00 pm. This position may remain open longer than that date depending on the number of applications. An additional Sheriff's Office-specific application will be required after this application. Once this application is received the additional application will be sent to you. Please contact the Sheriff's Office if you have any questions. This job description is not intended to be an exclusive list of all duties, responsibilities or qualifications associated withthe job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions. Rio Blanco County prohibits discrimination on the basis of age, sex, race, color, national origin, creed,ancestry, religion, disability, pregnancy, genetic information, sexual orientation, marital status, gender identity or anyother status protected by federal or state law. JOB TITLE: Public Safety Telecommunicator (PST) SUMMARY This critical role serves as the vital communications link between the public needing help and emergency services response. As members of the public safety ecosystem, PSTs are typically the first point of contact when a person reaches out for help. This entails a candidate to be able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services including but not limited to law enforcement, fire, and emergency medical services (EMS), triaging those requests for service, providing guidance and assistance to the public in life-safety situations and coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe. ESSENTIAL JOB DUTIES AND TASKS The primary responsibility of the PST is to protect citizens and emergency responders during the emergency incident. These include: Using training and policies to screen requests for emergency services; answering them professionally, recognizing if a call is received from telephone, text, video, or an automated data feed. Using appropriate technology to communicate with callers. Interpreting sensor data to triage, prioritize, properly categorize, and initiate the correctemergency response. Using knowledge of law enforcement, fire, and EMS protocols to prioritize and sequencecalls promptly in limited time with limited or no supervision. Demonstrating clear and effective communications with active listening, call control,judgment, respect, and empathy with callers that range from calm to panicked. Providing pre-arrival and post-dispatch instructions to those that are requiring assistanceduring high-stress situations, such as cardiopulmonary resuscitation (CPR), childbirth,hemorrhaging, active shooter and entrapments. Managing challenging callers using appropriate handling of distressed, autistic,hearing-impaired, elderly, angry, and foreign-language-speaking callers. Providing direct counseling to suicidal persons, domestic violence victims, and children. Ascertaining incident information by obtaining and verifying caller information andlocation, determining the nature of the incident, and all available data including but notlimited to automated data, social media information, text message, images or video, andproviding information to emergency services either verbally and/or digitally. Ability to prioritize multiple events based on available resourcescritical thinking. Using TDD and relay services to comply with standards for handling calls fromhearing-impaired callers. Utilizing language interpretation services and coordinating with mental health resourcesfor appropriate contacts with callers who have mental health or language barriers toreceiving help. Using text-to-911 to communicate effectively with callers. Interpreting caller location by using geographic knowledge, tools, and location trackingcapabilities when available. Interpreting automatic number and automatic location data provided by the emergencycommunications phone system and verifying data using mapping software for accuracyand reliability. Maintaining communications during life-threatening emergencies, providingsafety/lifesaving instructions, and maintaining control of the conversation until field unitsarrive on scene. Using available vehicular, bystander, and/or law enforcement information for the purposeof protecting the public at the scene as well as on-scene responders by identifying theneed for advanced life support resources or specialized fire extraction equipment. Utilizing training and reference resources when determining the nature and priority ofemergency incidents that have live-streaming videos, graphic images, and text. Using training and operational protocols to take appropriate action such as: relayingcritical information, dispatching/initiating emergency response services, or referringcallers to other agencies. Documenting incident details quickly and accurately to establish incident urgency,categorizing the incident type, and obtaining the proper help for the caller. Demonstrating clear and effective communications and active listening with public safetyresponders using appropriate terminology, codes, and signals. Relaying initial information for dispatch accurately, reviewing the call for service details,and assuming incident command until first responders arrive. Conducting health and safety status checks of responders and using other availabletechnology to ensure on-scene responders safety. Documenting thoroughly and accurately all incident activities while maintainingawareness of scene activities. Operating emergency, administrative, and backup telephone communications systemseffectively. Facilitating the transferring of calls to the appropriate resources and performingconference calls with entities, such as but not limited to poison control centers orhelicopter dispatch. Interpreting and understanding local and regional geography to quickly and accuratelyidentify the location of the emergency to improve response times of field responders. Operating a sophisticated workstation comprised of multiple computer systems,computer-aided dispatch (CAD) software and geographical information systems (GIS),state and federal clearinghouses, call handling including teletypewriter (TTY) andtext-to-911 sessions, as well as communications systems such as radio dispatchconsoles and recording systems. Operating multiple systems and conversations simultaneously without mistake. Notifying key personnel of critical incidents, using judgment to determine the need tocontact other law enforcement and public safety agencies for additional information andresources as needed, or relaying information regarding incidents and situationalawareness. Using mass notification software, including social media platforms, to keep the publicinformed of emergency incidents. Activating mass community warning and notification software programs to inform thepublic of impending critical information related to such things as severe weather impacts,potential injury or life-safety events. Managing chain of custody for records and documentation used in court proceedingsand legal discovery. Maintaining a calm demeanor under chaotic and stressful circumstances, multipleconversations, and frequently noisy environments. Completing training, certifications, and competencies as needed by actively seekingtraining, completing the training and certifications required for assigned PST positions,and completing continuing education and career development as necessary. Following established agency policies and procedures, being aware of liability to theagency, and adhering to federal disclosure and privacy laws. Using debriefing tools, stress management techniques. and critical incident responsemodels to deal with mental or emotional strain or tension resulting from adverse or verydemanding circumstances. MINIMUM REQUIREMENTS A high school diploma or GED. Dependable, self-motivated and team-oriented, with a desire to provide a service to the community. Working knowledge of Windows-based software and various other computerizedelectronic, telecommunications equipment. Flexibility to adapt to changes. Has great attention to detail and empathy towards the customers needs and concerns. Must be able to adapt and function, without reservation, in high-stress situations. Must pass a background investigation that meets all local, state, and federalrequirements as well as be without felony convictions. Must be able to perform essential job functions (reasonable accommodation may bemade on a case-by-case basis). Must have never committed, been involved in, or been convicted of, a felony or seriousmisdemeanor. Must be able to work on a rotating schedule including nights, weekends, and holidays toensure 24/7 coverage. Subject to call back and hold over to maintain minimum staffing 24/7. This position is designated as essential and must report to work during times when thegovernment/agency is closed. Must be able to obtain and maintain the following licenses and certifications within a given timeframe: Basic Telecommunications Course that includes: Telecommunicator roles and responsibilities 911 call processing Radio communications Emergency management Emergency communications technology Legal concepts Interpersonal communications Stress management Quality assurance Criminal Justice Information System (CJIS) Security Training Certification in CPR Certification in Colorado EMD KNOWLEDGE, SKILLS, AND ABILITIES: By the end of the probationary period, thorough knowledge of the policies, procedures,processes, laws, ordinances, and regulations affecting public safety call taking, and theability to apply them appropriately. Able to use logic, critical thinking, and reasoning to reach conclusions and solveproblems. Adhere to policy and procedure requirements that are stringent, rigorous, andunwavering, including confidentiality of information and trustworthiness while dealingwith sensitive information. Communicate clearly, concisely, and effectively; relay details accurately; listen actively;think and act quickly. Compile and analyze operational data and prepare and maintain accurate records. Effectively interact with people of different social, economic, and ethnic backgrounds. Establish and maintain cooperative and professional working relationships withco-workers, supervisors, representatives from other departments, and other emergencyservices agencies. Follow instructions, spell correctly, and write clearly. Handle multiple tasks simultaneously, under pressure, and in emergency and stressfulsituations. Learn quickly and retain public safety and technology training material. Maintain regular, reliable, and punctual attendance. Obtain information from hostile, confusing, and emotional callers. Provide effective customer service and deal tactfully and courteously with a demandingpublic. Able to handle complaints and difficult situations, remaining calm under pressure. Remember names, numbers, and locations accurately. Read and interpret geographical spatial data and maps quickly and accurately. Resilient and resourceful while coordinating high-risk, high-stress operations, with theobjective of keeping all participants safe. Operate computer systems with specialized software and enter data via keyboard andsoftware with speed and accuracy. Organize and prioritize work to meet deadlines and accomplish tasks. Use judgment and decision-making skills to rapidly evaluate situations, establishpriorities, resolve matters, and pass on information, as needed. Relentless problem solver. Friendly and tactful personality. Patient and resilient. Stress tolerance and adaptability. WORK ENVIRONMENTWork is performed in an emergency communications center. The work level can fluctuate fromminimal to fast-paced and high volume. The employee deals with crisis situations that requirethem to quickly make major decisions involving people, resources, and property with frequentlylimited direction. The PST may be asked to work scheduled shifts at any time of the day and on weekends andholidays. Must be able to cope in a safe manner with stressful situations, emotional callers, irateresponders and unprofessional contacts. Under unusual circumstances, the PST may berequired to perform duties at or near the scene of any emergency. PHYSICAL REQUIREMENTSThis work is sedentary and requires little to no exertion of force. Work regularly requiresspeaking or hearing and frequently sitting, using hands to finger, handle, or feel, reaching withhands and arms and repetitive motions. Work requires close vision, distance vision, ability toadjust focus, depth perception, and peripheral vision. Vocal communication is required forexpressing or exchanging ideas by means of the spoken word and conveying detailed orimportant instructions to others accurately, loudly or quickly. Hearing is required to perceiveinformation at normal spoken word levels and to receive detailed information through oralcommunications and/or to make fine distinctions in sound. Work requires preparing andanalyzing written or computer data. Work requires exposure to loud noises, extreme emotion,and stressful environments. Work is generally indoors and at times, in a moderately noisylocation surrounded by others talking on the phone or radio.