Offres art of problem solving à New Rochelle, New YorkCréer des alertes d'emploi

Job DescriptionBusiness Relationship ManagerJob Type: Temporary (12-month assignment) Pay Rate: $30-40/hour DOE Location: White Plains, NY | Hybrid (minimum 3 days on-site per week)Job OverviewMadison Approach Staffing is recruiting for a Business Relationship Manager to support our client's Information Technology & Cyber Security department. This strategic role serves as the critical liaison between business units and IT leadership, focusing on planning and prioritization of technology initiatives, technology innovation intake, business-IT alignment, and relationship building at senior management levels. The ideal candidate will translate business needs into technology solutions while advocating for business customers and driving IT strategic services. This is an immediate-start, 12-month contract opportunity.Key Responsibilities • Planning and Prioritization: Cultivate deep understanding of business customer needs, identify opportunities, and make recommendations on leveraging technology to accelerate and meet business goals; collaborate with business leaders to prioritize technology investments and provide insights to IT leadership, • Technology Innovation Intake: Assist business and IT leaders with development and support of new business capabilities through technology solutions that deliver return on investment; define initiative business objectives via business cases, analyze current work processes, identify areas for process changes, research and recommend viable technology solutions, develop project cost estimates, and document cost justification or ROI, • Business and IT Alignment: Map required business goals to planning and implementation of new technology; coordinate cross-functional business and IT teams to develop business cases, solutions, and approvals; act as single point of focus and advocate for business customers for IT strategic services, • Communications and Relationship Building: Engage in significant interaction at senior management levels; effectively communicate highly technical information to all organizational levels; develop relationships with individuals inside and outside of IT; deliver difficult messages and express disagreement with confidence and respect; address challenges to technical recommendations and work collaboratively to negotiate solutions, • Technology Leadership: Maintain state-of-the-art knowledge of business technology through interaction with industry peers, vendors, and consultants; apply knowledge in continued development and enhancement of technology plans, • Advising, Coaching and Mentoring: Serve as "go-to" technical resource and advisor for the business; offer meaningful technical solutions to efficiently resolve complex and uncharted issues; coach and mentor associates on technical versatility and problem-solving skills; provide technical leadership and architectural direction concerning technology management, roadmaps, and strategiesRequired Skills & Experience, • Education: Bachelor's degree in Computer Science, Finance, HR, Engineering, or related discipline, • Experience: Minimum 7 years of experience in IT or equivalent work experience, • Strategic Thinking: Ability to produce, implement, and enhance business and technology strategic concepts, roadmaps, principles, and effective plans, • Business Acumen: Knowledge and understanding of corporate policy, business strategy, and ability to think systemically and creatively in meeting business and IT goals, • Process Knowledge: Broad knowledge of business processes including disaster recovery, business continuity, and risk management, • Communication Skills: Excellent verbal, written, and high-impact presentation skills at all levels of the organization, • Must be local to the Tri-State area and available for W2 employmentPreferred Skills & Experience, • Graduate degree (Master's preferred), • Experience in design, development, and implementation of new technology and/or maintenance of large-scale systems across multiple hardware and software platforms, • Deep mastery of utility business operations and industry knowledge, • Understanding of data and information service-oriented architectures, • Experience working with governance committees and architectural review processesWork Schedule & Details, • Monday through Friday, 7.5-hour work day with 0.5-hour unpaid lunch, • Hybrid schedule with minimum 3 days on-site (remote work privileges may be adjusted based on business needs), • Paid for time worked only; no paid holidays, vacation, or sick days during contract period, • Immediate start date availableTo Apply: Please submit your resume to Madison Approach Staffing. Only qualified candidates will be contacted for interview consideration.

Job DescriptionBenefits: • Dental insurance, • Employee discounts, • Flexible schedule, • Free food & snacks, • Free uniforms, • Opportunity for advancement, • Paid time off, • Training & development Join The Learning Experience as a Lead Preschool Teacher! Our centers focus on developing Little Learners from infancy through preschool. We make early education joyful, engaging, and meaningful, creating a nurturing environment where preschoolers can learn, play, explore, and grow every day. At The Learning Experience, we believe educators deserve to work in a positive, supportive workplace. Join us and experience why Happy Happens Here. What We Offer • State-of-the-Art Preschool Classrooms: Our immersive, developmentally appropriate preschool environments include hands-on learning materials, early literacy tools, STEM resources, and creative play opportunities that encourage curiosity and independence., • Professional Growth & Training: We provide ongoing ECE training, professional development, tuition reimbursement, and leadership pathways to help you advance your career as an early childhood educator., • Competitive Compensation & Benefits: Enjoy comprehensive healthcare benefits, competitive pay, and performance-based bonuses.Key Responsibilities (Lead Preschool Teacher), • Implement Engaging Preschool Lesson Plans: Create dynamic, age-appropriate activities aligned with early learning standardssupporting kindergarten readiness through literacy, math, science, social-emotional learning, and purposeful play. Our Curriculum is SO much fun!, • Foster a Safe, Positive Classroom Environment: Maintain an organized, joyful, and supportive classroom that promotes preschoolers independence, creativity, and confidence while following all childcare licensing regulations., • Support Childrens Growth & School Readiness: Observe, assess, and document developmental progress in areas such as problem-solving, communication, fine/gross motor skills, collaboration, and early academic skills., • Build Strong Family Partnerships: Share daily updates, photos, learning highlights, and progress reports using our communication tools and mobile app to keep families connected and engaged., • Collaborate with Teaching Staff: Lead and mentor assistant teachers to ensure a consistent, warm, and enriching preschool learning experience; contribute to team planning and center-wide initiatives., • Promote SocialEmotional Development: Guide preschoolers through routines, transitions, conflict resolution, and self-regulation using positive guidance techniques.Qualifications, • 2+ years of experience as a Preschool Lead Teacher or similar role in a licensed childcare, daycare, or early childhood education center., • Associate degree or higher in Early Childhood Education (ECE) or a related field preferred; High School Diploma/GED required., • Strong understanding of preschool development, early learning standards, play-based instruction, and kindergarten readiness., • Knowledge of state and local childcare licensing requirements, preschool safety standards, and appropriate classroom ratios., • Demonstrated skills in classroom leadership, communication, and positive behavior guidance.

Job Description About Us Vector Sports and Performance is a high-performance sports training center dedicated to helping athletes of all ages and skill levels reach their full potential. Our state-of-the-art facilities include a Trajekt Arc pitching machine and Trackman, along with newly renovated turf fields, a dedicated strength & conditioning area, recovery services and concessions. We are growing quickly and seeking a dynamic, business-minded General Manager to help lead our team and drive operational excellence. Position Overview The General Manager (GM) is responsible for overseeing all day-to-day operations, ensuring exceptional customer experience, leading staff, and driving membership and revenue growth. The ideal candidate is a strong leader with experience in sports, fitness, or hospitality management and a passion for developing both people and programs. Key Responsibilities Leadership & Operations • Oversee daily facility operations, scheduling, and staffing, • Implement and maintain operational standards, safety protocols, and facility policies, • Lead, coach, and develop trainers, front desk staff, and support personnel, • Drive membership growth, program enrollment, and revenue targets, • Create and manage marketing initiatives, promotions, and community outreach, • Track key performance metrics and analyze financial/operational reports, • Ensure exceptional service and a welcoming environment for athletes and families, • Address customer concerns quickly and professionally, • Manage payroll, scheduling, budgeting, and expense control, • Coordinate with owners on strategic planning and long-term growth, • Ensure compliance with all regulations, insurance requirements, and safety standards Qualifications • Highly organized with strong problem-solving abilities, • 3–10 years of management experience in sports, fitness, recreation, hospitality, or related fields (preferred), • Strong leadership, communication, and interpersonal skills, • Proven ability to meet revenue goals and manage budgets, • Experience hiring, training, and motivating teams, • Passion for sports, athletic development, and community engagement, • CPR/AED or other relevant certifications (preferred)

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Training & development Do you enjoy making things using your hands? Have hobbies that involve color or 3-D art? Like finding ways to be creative in different areas? Becoming a Surface Experts Technician could pair your interests perfectly with your job! Take advantage of an artistic outlet as your work creatively to complete repairs, usually in an hour or less. A Day in the Life of a Surface Experts Technician: WE OFFER: • Base Salary + Bonus Opportunity: Performance-based commissions starting on day 1, • Great Work/Life Balance: No required overtime, no nights, no weekends, • Time Off: Paid holidays and accruable vacation, • Flexible Work Schedule: Can accommodate midweek appointments, • Paid New Hire Training: Onboarding includes learning alongside a trained technician, • Company Car: Each technician drives a branded company vehicle for job duties, • Tools Included: All necessary tools and products are provided, • Learn a New Trade: Develop skills in a brand-new emerging trade, • Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving, • Small Business: Local business with an owner who works alongside the team each day, • Mentorship Opportunities: Ongoing repair training and career development, • Dedicated Help Lines: Technician Support Team on call to assist to questionsDUTIES: In the Field Daily • Complete 4 or more creative repairs on-site each day, • Perform work on-location while displaying good customer service and communication, • Problem-solve with repairs in a variety of settings like apartments, hotels, moving sites, construction sites, etc.Customer Service and Communication, • Treat tenants and staff with exceptional customer service, • Update progress on repairs by entering information and notes on our CRM/Dispatch tool, • Problem-solve alongside our designated Support Team for any issueFollow Repair Process, • Learn and integrate our one-of-a-kind 5-step process into your creative routine, • Master each instrument and tool in your personalized tool-kit, • Flex your artistic talents each repair requires a unique solutionCalling all artistic types! Technicians with backgrounds in painting, sculpting, whittling, drawing, and other visual arts of various mediums can excel at Surface Experts. Your talent with color is vital in matching colors and patterns for complex repairs. Every repair has a different design, sheen, and material, so creativity is a must. QUALIFICATIONS • Hands-on experience doing some form of manual work From construction and manufacturing, to painting or sculpting., • A background in facilities maintenance is helpful but not a deal breaker., • Must be able to see, distinguish, and replicate colors A familiarity with color and color matching is integral to our process.ABOUT SURFACE EXPERTS Surface Experts is a comprehensive hard surface repair company. We can fix minor damages to many surfaces including Bathtubs, Cabinets, Floors, Appliances, Countertops, Furniture, Elevator Panels you name it! • By combining traditional trades with our own original processes and products, we are able to provide long-lasting repairs that are pleasing to the eye. And all with a smile!, • Our competitors want to resurface everything even damage only a few inches wide! We can repair those small spots, resulting in happy customers who keep on calling us back. Our goal is happy customer who has saved money and time while avoiding adding another damaged surface to the landfill., • Our typical repair doesnt make a mess, doesnt leave a smell, and doesnt take more than 2 hours. Technicians usually need only a tablespoon or two of product, meaning they can carry everything with them in a small truck or car!VISION, • To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing., • Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.MISSION, • Our mission is to develop outstanding teams by investing in strong relationships., • Together, we work to solve our customers problems by reducing the waste of time, money, and materials that end up in landfills.VALUES, • Serve Others, • Put Relationships First, • No Jerks, • Be Humble, • Be a Problem Solver, • Be Curious, • Seek to Understand the Cause of the Problem, • Work Smart, • Constantly Improve, • Trust the Process, • Be Organized, • Be Teachable, • Put Business Needs Above Personal Wants

Job Description The Rallye Motor Company, Long Island's premier luxury automotive group, is currently seeking A/B Level technicians at all our dealerships; we proudly service Acura, Lexus, Mercedes Benz and BMW! The Rallye Motor Company has been the industry standard-bearer in performance, customer experience, and quality on Long Island for 64 years! As we continue to grow our organization, we are seeking the finest professionals to represent us! The ideal applicants are looking for a long-term position where they can utilize their automotive technical experience to engage with a luxury client base, and be part of a growing team whose values are based in kindness, teamwork and expertise. We offer competitive pay, updated, air conditioned facilities with modern equipment! Our superior benefits and focus on employee growth and development are just a few reasons you will want to consider joining Rallye! The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce with those who support our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Requirements • A current and valid driver's license., • NYS Inspectors License Required, • Basic mechanical skills, manual dexterity., • Previous automotive mechanical experience., • Working knowledge of shop equipment including but not limited to wheel and tire equipment, alignment system, diagnostic equipment, etc., • Good analytical, problem-solving, and documentation skills., • Effective communication and interpersonal skills., • Up to 5K Sign on bonus based on experience., • State of the art facilities, air conditioned shops, company provided tools & 40 hour guarantee!, • Low cost medical coverage for employee & family with fitness reimbursement program., • Dental and vision coverage for employee & family., • Company paid life insurance and optional additional coverage., • Voluntary short term and long term disability available., • Paid time off., • Paid holidays!, • Paid volunteer time off., • 401K plan., • Aflac Insurance., • Identity Theft protection & Legal Shield., • Employee Assistance Program.

Job DescriptionNew Castle Building Products (NCBP) is a privately owned distributor of building materials. With 20+ locations spanning from Massachusetts to Maryland, our success is built on exceptional customer service, operational efficiency, and a strong commitment to our seven core values: Caring, Urgency, Teamwork, Honesty, Flexibility, Accountability, and Passion. At NCBP, we seek individuals who are eager to grow, collaborate, and embody these values. In this role, the candidate will support the collection efforts and perform credit and other accounting functions for New Castle Building Products and New Castle Metal. We are seeking an individual who would be responsible for reviewing, validating and processing all invoices for payment according to the department’s policies and procedures. Candidates must have at least 2 years of accounts payable experience. Day-to-day Responsibilities: • Process and Post payments from customers daily to their accounts in an accurate and timely manner, • Process and import EDI payment files daily, • Manage customer payment chargebacks and oversee credit card disputes, • Manage, resolve and address payment discrepancies and invoice short pays with internal sales teams and branches, • Contact customers concerning issues with their accounts and follow through with timely corrective measures under the supervision of the Credit Manager and CFO, • Reconcile accounts as needed under the direction of the Credit Manager and/or CFO, • Enter accounts receivable entry transactions, credits and invoices, • Process bankcards relating to account payments and apply them through cash application, • Apply payments for all receivable-related transactions, • Handle customer receivable inquiries, • Flag and communicate any invoicing or credit memo errors identified when applying remittances, • Generate unapplied cash, open credit memo and open service charge reports monthly; offset entries and review with Credit Manager and/or Controller for adjustments, • Review and reconcile tax adjustments to sales tax certificates, • Review weekly aging’s and make collection calls requesting payment on delinquent invoices, • Perform duties necessary to prepare for month end closing, • Interface with sales department and management in communicating and resolving issues, • Maintain proficiency in data entry, computerized systems and other technologies as required, • Follow company policies and procedures, • Ensure compliance with corporate accounting policies and procedures, • High School Diploma/GED required. Associate’s degree Preferred, • Minimum of 2-3 years in accounts receivable/accounting experience is preferred, • Knowledge of accounting, • Accuracy and attention to detail, • Demonstrated integrity and ethical standards, • Superior organizational skills, • Able to perform business math (basic algebra, compute rate, ratio, etc.), • Able to work independently with some direction, • Effective listening and good phone skills, • Capable of following written instructions and documented procedures, • Problem-solving and analytical ability, • Manage time effectively and adapt quickly to changing priorities, • Able to handle difficult customers with diplomacy and tact, • Working knowledge of basic accounting principles, • Able to multi-task, • Work well in a team environment, • Able to work with a diverse group of people, • Knowledge of Microsoft Office Suite, particularly Excel, • Data entryBenefits:, • Competitive pay, • Paid vacation and holidays, • 401(k) plan with discretionary employer match, • Medical/Dental/Vision/Life Insurance plans, • Opportunity for advancement, • A yearly performance review, • Access to a state-of-the-art gym at our Headquarters location, • Casual, yet professional work environmentWage Range: $25 - $30/hour plus additional benefits. In compliance with applicable law, this range is a good faith estimate based on potential employee qualifications, operational needs and other considerations permitted by law. Powered by JazzHR 8hM4mV42pd

Job Description Teacher.docx Positions Available: Science and Art-Special Education-Classroom Teacher Job Overview of Classroom Teacher The Classroom Teacher provides direct and appropriate individualized instruction based on IEP goals and objectives in the subject areas according to the New York Learning Standards and develops social skills while maintaining classroom discipline and safety. The teacher collaborates with a multidisciplinary team that includes milieu therapists/assistants, social workers, parents and other professionals in the education and treatment of each child. The Teacher reports student progress by reviewing the IEP on a quarterly basis, completing a daily computer log, participating in quarterly Planning Conferences, and by issuing report cards. 10 month school year and 6 week summer program Hours – 8:30am-3:30pm daily, except for one day per week so designated for staff conference: 3:00pm-5:00pm. Essential Duties of Classroom Teacher Key duties of this position include, but are not limited to, the following: • Direct supervisor of all staff assigned to the classroom, • Demonstrates competence with Therapeutic Crisis Intervention., • Knows and complies with agency standards regarding therapeutic holds., • Demonstrates basic understanding of suicide assessment & intervention., • Has knowledge of basic issues of adverse medication reactions., • Adheres to agency policies regarding privacy & confidentiality., • Demonstrates & models sensitivity to cultural background of children, families and co-workers., • Follows up on concerns and complaints registered by children, families, and referral sources., • Maintains work attendance consistent with agency policy., • Is flexible and accommodating in unplanned or crisis situations., • Ensures all educational paper work requirements are completed in a timely fashion including: daily log, conference reports, incident reports, IEP’s, and report cards., • Confronts classroom /student problems in a consistent & respectful fashion., • Uses available program data (Academic Testing scores, report cards, Treatment Planning Conference Reports, and information in the student’s case history) to inform decision making &Problem-solving., • Plans instruction to achieve selected objectives in keeping with the student's IEP and NY State learning standards., • Has identified strengths and weaknesses of each learner., • Plans instruction to meet the learning styles and needs of individual students. This includes appropriate program modifications where possible and necessary for ED/LD students., • Designs out of class experiences to add relevance to what is being taught., • Understands and adheres to evacuation and other fire safety procedures, • Supports overall strategic plan of the organization., • Ability to adhere to our organization's core values and commitments. Essential Qualifications of Classroom Teacher Key qualifications include: • New York State Certification in Elementary or grades 7-12 ELA, Math, Science, Social Studies with Special Education Extension. (Required), • Bachelor’s in education. (Required). Master’s preferred., • Teaching Experience Preferred, • Must be willing to both work with, and seek to increase their sensitivity and competency in working with clients with diverse characteristics that may include, but are not limited to any of the following: race, ethnic origin, gender, sexual orientation, religious beliefs, physical and mental health histories, and differing socio-economic backgrounds., • Must be willing and flexible in service provision to clients in terms of location of services, which may include, but are not limited to: in agency facilities, in the client’s home, in the client’s community, at the client’s school, in another service provider, etc. as indicated by the nature of service and the client’s needs., • Must be willing and able to participate in the supervision of all paraprofessional staff that work in the classroom., • Ability to access and utilize ADP app on smartphone or other device for access to agency programs. Physical/Travel Requirements of Classroom Teacher • Must possess ability to sit, stand, walk, run, climb stairs, and lift weights of up to 30 lbs., • Candidates who are successfully hired, must participate in our Therapeutic Crisis Intervention training which concludes with a written and verbal test, and you will be evaluated on conducting a proper physical restraint., • Be able to hear and see well enough to provide appropriate supervision of children. Benefits of Classroom Teacher • Generous PTO, holidays, personal and sick time, • Health Insurance, • Dental Insurance, • Vision Benefits, • 401(k) Employer Contributions, • Tuition Reimbursement, • Flex Spending Accounts, • Employer Paid STD, LTD and Life Insurance, • Professional Development Disclaimer Nothing in this job description restricts Andrus’ right to modify the duties/responsibilities of this job at any time, with or without advanced notice. EEO Statement Andrus is an equal opportunity employer.

Job DescriptionCompany Description OUR STORY We are a company with integrated luxury and lifestyle offerings centered on Movement, Nutrition and Regeneration. In addition to Equinox, our other brands, Blink, Pure Yoga, SoulCycle, Furthermore, and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Within our portfolio of brands, we have more than 200 locations within every major city across the United States in addition to London, Toronto, & Vancouver. OUR CODE We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you. Job Description We are looking for energetic, creative, and enthusiastic Retail Shop Managers-on-Duty to join the Equinox team at its state-of-the-art location in Great Neck, NY. This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization. The MOD helps direct and motivate the sales team in one Equinox Shop, ensuring the highest level of customer service, a total customer experience, and operational excellence. The MOD takes direction from the Regional, District or Area Shop Manager and the Assistant Manager on business strategy and action plans to ensure maximum productivity and compliance with all company policies and procedures. Responsibilities include, but are not limited to the following: SALES & SERVICE: • Achievement of assigned monthly sales goals (individual contribution to total monthly store goal), • Coaches and develops Shop Associates in selling tactics, tools and understanding key business metrics, • Ensure an unparalleled customer experience for all visitors to The Shop and to Equinox, • Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policies, • Ensures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasks, • Assists Regional, District and/or Area Shop Manager with hiring, training, coaching and development of Shop staff, • Ensures that both The Shop and the Shop staff is reflective of the company brand standards; i.e., through proper execution of merchandising and marketing direction, and through adherence to The Shop dress code, • Builds effective relationships and partnerships with fellow employees, colleagues, supervisors and clients, • Maintains working knowledge of happenings and general standards and practices outside of The Shop, in other departments to encourage camaraderie and team spirit, • Complies with and enforces all company policies and procedures; embraces and supports company initiatives To successfully perform in this role, the individual should meet the following minimum requirements and qualifications: • Proven leadership ability, and the ability to take direction, • Experience in a customer service business; preferably in retail, • Hardworking and diligent, possessing both honesty and personal integrity, • Excellent time management, organizational, problem solving and communication skills, • Ability to utilize new techniques and ideas, • Be available to work a varied schedule, based on the needs of our unique retail business Additional Information AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE: • We offer competitive salary, benefits and industry leading commission opportunities for club employees, • Complimentary Club membership, • 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café’ services and Shop items This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

Job Description Job Title: Accounts Resolution Specialist- Level III Reports to: Head of Account Services Supervises: ART Level I and Level II Position Summary: The Level III Account Resolutions Specialist serves as the highest escalation point for complete, technical, and high-impact client account issues. This role demands expert-level problem-solving, in-depth knowledge of account management processes, a proactive approach to researching variables, and a strong working knowledge of the terminals and gateways used in payment processing. The Level Three ART specialist excels at analyzing and resolving intricate client and process related challenges. They work closely with internal teams, including IT, compliance, and senior leadership, to implement sustainable solutions, improve workflows, and prevent recurring issues. Additionally, this role plays a key part in mentoring lower-level specialists, refining support protocols, and contributing to process optimization initiatives that enhance overall operational efficiency and client satisfaction. Key Performance Areas & Key Performance Indicators: Submission Analysis (55%): • Serve as the escalation point of contact for incoming phone calls, addressing client inquiries with professionalism and accuracy, • Handles escalated client tickets that exceed the scope of the Level One and Level Two Service Tiers, • Reviews and prioritizes escalated tickets for efficient resolution, • Investigates and resolves complex account discrepancies, connection issues billing issues, and service requests that have been escalated to Level Three support, • Collaborates with internal teams to resolve multi-departmental concerns, • Ensures all tickets are documented thoroughly and updated regularly, • Provides clear, professional, and timely updates to clients regarding their inquiries, • Explains complex resolutions in an easy-to-understand manner to build trust and confidence Mentorship (25%): • Mentor all team members in the intricacies of Payment Processing and Account Maintenance, • Write our procedures how-to-guides, and continuing education resources on any topic that reaches level three that has steps that can be captured and documented, • Works with Director of Client Experience to analyze workflows that optimize efficiency and bring value to the client experience, • Asses Level One and Two ART by offering guidance and training on basic and complex scenarios, • Acts as a resource for resolving questions and improving team knowledge, • Ability to manage multiple team members, and other priorities in a fast-paced environment, • Skilled and able to execute all tasks within the ART Level One and Two Scope of Work, • Maintain daily/weekly/monthly metrics, including total tickets assigned, resolved, and open tickets Education: • 2+ years in customer service, payment processing, account management, or a related field, with experience handling escalated issues Customer Service Excellence – Demonstrates professionalism, patience, and empathy when addressing client inquiries implementing the Myriad Systems ELR strategy- Empathize, Localize, Strategize. Maintains a client-focused approach to deliver timely and accurate resolutions. Communication Skills – Strong verbal communication to effectively manage phone interactions. Clear and concise written communication for email correspondence and ticket documentation. Attention to Detail – Ensures accuracy in issuing and documenting service tickets. Identifies errors or inconsistencies in account records or service requests. Problem-Solving Abilities– Quickly asses and resolves account issues within the Level Three ART Service Tier. Escalates Level Three Closure requests to the Account Resolution and Closure Specialist (ARC) appropriately while ensuring smooth handoffs. Organizational Skills – Manages multiple tasks effectively, including monitoring emails, handling calls, interacting with third parties and maintaining metrics. Prioritizes workload to meet deadlines and service level agreements (SLA’s). Technical Proficiency – Skilled in using CRM systems, ticketing software, and email platforms. Comfortable generating and analyzing reports using basic data tools (e.g. Excel) Team Collaboration – Works collaboratively with team members to resolve issues and improve processes. Actively participate in team discussions, offering feedback and insights Adaptability and Flexibility – Thrives in a fast-paced environment, responding promptly to changing priorities. Open to learning new systems, tools, and processes to enhance efficiency. Accountability and Initiative – Takes ownership of tasks and follows through to completion. Proactively identifies opportunities for process improvement or efficiency Compliance Awareness – Understands and adheres to company policies and regulatory guidelines. Maintains confidentiality and security of sensitive client information The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Job Description Job Title: Client Success Associate Reports to: Head of Account Services Date last edited: November 7, 2025 Position Summary: The Client Success Associate serves as a multi-disciplinary position skilled in complex client issues, successful activation, engaging non-processing accounts, and handling of delinquent accounts. This role demands high-level problem-solving, in-depth knowledge of account management processes, a proactive approach to researching variables, and a strong working knowledge of the terminals and gateways used in payment processing. The Client Success Associate excels at analyzing and resolving multi-layered client and process-related challenges. They work closely with internal teams, including IT, compliance, and senior leadership, to implement sustainable solutions, improve workflows, maintain accounts financially current, and prevent recurring issues. This role also plays a key part in mentoring lower-level activation specialists, refining activations protocols, and contributing to process optimization initiatives that enhance overall operational efficiency. Key Performance Areas & Key Performance Indicators: Activations: 40% • Oversees and facilitates the Activations Specialist(s) collaboration with IT, Sales, Shipping and Applications to track all onboarding activities, ensuring all required documentation, training, and initial setup processes are completed., • Understand client goals and workflows to continually assess the effectiveness of Myriad’s activation protocols and procedures ensuring that they align with client needs and ensure optimal usage of the Myriad’s products or services., • Review activations calls that occur monthly for constructive feedback and coaching opportunities., • Plan, schedule, create team trainings focused on strengthening client loyalty, boosting client confidence in our services, and fostering ongoing client commitment from point of installation. Delinquent / Non Processing Accounts: 25% • Work from the designated Monday boards to identify which accounts are in delinquent/ default/ blocked/ NSF status, or are not processing, and taking proactive steps to recover back balances and bring the account current, and/or get the actively processing., • Smooth handoff of any accounts who will be sent to collections., • Use of approved forms Account Management: 25% • Serve as the escalation point of contact for incoming phone calls, addressing client inquiries with professionalism and accuracy., • Ensure accurate, swift, and professional resolution of client tickets defined to reside within the Level Two Service Tier., • Provide back-up coverage when other Level II & Level III Specialists and Activations is out of the office. Metrics Tracking & Reporting: 10% • Maintain daily/weekly/monthly metrics of account activations, successful onboard, accounts that were identified at-risk and the actions taken to secure them., • Track trends and conduct root-cause analysis to identify any process issues that can be addressed in order to mitigate escalations in future clients and smooth out the client experience. Education: • Foundational Knowledge Execution – Demonstrates organizational awareness and initiative., • Advanced Issue Resolution – Investigates and resolves complex account discrepancies., • Service Management – Skilled in reviewing and prioritizing escalated tickets for efficient resolution., • Client Communication – Provides clear and professional updates to clients and departments., • Process Improvement – Identifies recurring issues and recommends workflow enhancements., • Reporting and Analysis – Generates reports and root-cause analyses for management insights., • Adaptability – Manages multiple priorities in a fast-paced environment. Communication Skills- Strong verbal communication to effectively manage phone interactions. Clear and concise written communication for email correspondence and ticket documentation. Attention to Detail -Ensures accuracy in issuing and documenting service tickets. Identifies errors or inconsistencies in account records or service requests. Problem-Solving Abilities -Quickly assesses and resolves account issues within the Level Three ART Service Tier. Escalates Level Three closure requests to the Account Resolution and Closure Specialist (ARC) appropriately while ensuring smooth handoffs. Organizational Skills- Manages multiple tasks effectively, including monitoring emails, handling calls, interacting with third parties and maintaining metrics. Prioritizes workload to meet deadlines and service level agreements (SLAs). Technical Proficiency- Skilled in using CRM systems, ticketing software, and email platforms. Comfortable generating and analyzing reports using basic data tools (e.g., Excel). Team Collaboration- Works collaboratively with team members to resolve issues and improve processes. Actively participates in team discussions, offering feedback and insights. Adaptability and Flexibility- Thrives in a fast-paced environment, responding promptly to changing priorities. Open to learning new systems, tools, and processes to enhance efficiency. Accountability and Initiative- Takes ownership of tasks and follows through to completion. Proactively identifies opportunities for process improvement or efficiency. Compliance Awareness- Understands and adheres to company policies and regulatory guidelines. Maintains confidentiality and security of sensitive client information. Employer reserves the right to change this job description at any time, should business needs arise.