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Job Description Job Description Job Title: Administrator Assistant Revision Date: 07/10/2026 Reports to: Executive Manager & CEO FLSA Classification: Non-Exempt Overview: An Administrative Assistant provides clerical and administrative support to ensure the efficient operation of an office. They assist managers, employees, and clients by handling a variety of tasks related to communication, organization, and office management. Essential Duties and Responsibilities: · Review cash reconciliations alongside signed payroll receipt sheets to verify employees have received their weekly payroll payments accurately. · Collect receipts and supporting documentation for company credit card transactions and prepare monthly statements for payment. · Record agency cash, bank, and credit card expenses in QuickBooks and maintain accurate financial records. · Enter and track agency and company expenses in Excel for reporting, reconciliation, and financial analysis. · Perform monthly bank and credit card reconciliations by matching expenses, identifying deposits, and resolving discrepancies. · Maintain and update cash summary reports, issued check logs, and other financial tracking spreadsheets. · Prepare and complete weekly labor distribution reports for Idalia's Staffing Agency. · Prepare weekly Profit & Loss (P&L) reports for multiple companies and provide financial analysis to executive management. · Audit payroll checks to verify payments have been cashed and reconcile outstanding items. · Prepare bank deposits for customer payments, rental income, and other company receipts. · Collect scheduled client payments and rental payments for company-owned properties. · Process utility payments, operating expenses, and vendor invoices for company-owned properties. · Maintain accurate Excel records of property expenses, rental income, tenant deposits, and payment history. · Process employee payroll, contractor payments, and related payroll documentation for IPH Investment Property and other affiliated companies, as assigned. · Record and maintain company financial transactions in QuickBooks and supporting Excel reports. · Prepare payroll checks, contractor checks, and other authorized company payments. · Process personal and business bank deposits as assigned by executive management. · Collect, sort, distribute, and organize incoming mail, packages, and business correspondence. · Schedule appointments, coordinate meetings, and communicate with vendors, contractors, service providers, financial institutions, and government agencies. · Handle claims, billing disputes, account inquiries, and correspondence with banks, utility companies, insurance providers, and regulatory agencies. · Assist with the preparation of rental applications, lease agreements, property contracts, and related documentation. · Monitor, organize, and assist in managing executive email correspondence and draft professional communications as directed. · Purchase office supplies, equipment, and other business-related materials while maintaining inventory as needed. · Assist the Executive Manager and CEO with daily administrative operations, special projects, company events, and confidential assignments. · Maintain confidentiality of financial, employee, client, and company information. · Participate in maintaining a clean, organized, and professional office environment, including scheduled office cleaning responsibilities. · Assist with the monthly cleaning, organization, and maintenance of company vehicles. · Demonstrate the ability to prioritize multiple tasks, meet deadlines, and perform effectively in a fast-paced, high-pressure environment. · Provide administrative support to multiple business entities while maintaining accuracy, professionalism, and attention to detail. · Perform other administrative, financial, operational, and clerical duties as assigned by executive management Job Requirements: · High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, Accounting, Finance, or a related field preferred. · Minimum of two (2) years of administrative, bookkeeping, accounting, or office management experience preferred. · Experience with QuickBooks and Microsoft Excel required. · Intermediate to advance proficiency in Microsoft Office(Word/Excel/Outlook & Powerpoint). · Strong analytical, organizational, and problem-solving skills. · Excellent verbal and written communication skills. · Ability to handle confidential information with discretion. · Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment. · Strong attention to detail and accuracy. · Ability to interpret financial reports, business documents, contracts, and legal correspondence. · Professional demeanor with excellent customer · Intermediate Microsoft Office ( • Must have a valid driver’s license and reliable means of transportation, • Flexibility to accommodate occasional after-hours needs Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Frequently required to carry or lift items weighing up to 10 pounds. · Frequently required to sit in a stationary position. · Constantly able to communicate verbally and in written form. · Occasionally stand and communicate presentations to groups. · Constantly able to use hands and fingers, and frequently able to reach with hands and arms. · Frequently able to use near vision for viewing computer monitor and written materials. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. · Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment. · The noise level in the work environment is usually moderate.

Job Description Overview Campaign For Working Families Campaign for Working Families, Inc. (CWF) champions the financial well-being and economic mobility of individuals and families through programs, advocacy, initiatives, and support systems that promote equitable opportunity and financial stability. CWF believes every individual and family deserves respect, dignity, and access to the tools and information needed to succeed. CWF advances positive change at the policy and grassroots levels through empathy, data-driven decision-making, and collective action. The following core values guide CWF's mission, goals, and service to individuals and families throughout its communities: • Equity and Inclusion: We believe all individuals and families, regardless of background, race, gender, or socioeconomic status, should have equitable opportunities and access to resources., • Family-Centered Approach: We prioritize policies and initiatives that support family well-being, stability, and growth, recognizing that strong families are the foundation of thriving communities., • Collaboration and Partnerships: We value collaboration with organizations, government agencies, businesses, educational institutions, and individuals who share our commitment to working families., • Data-Driven Decision-Making: We use evidence and data to guide policies, programs, and operational decisions, ensuring that our efforts are effective and impactful., • Respect and Dignity: We treat every individual with respect and dignity, recognize each person's inherent worth, and work to create systems that uphold these values. Position Summary The Senior Tax Analyst serves as the senior technical resource and designated quality reviewer at an assigned CWF tax site. The Analyst independently reviews completed federal, state, and local tax returns for accuracy, completeness, eligibility, required documentation, taxpayer interview consistency, and compliance with IRS VITA/TCE and CWF standards before taxpayer signature or transmission. The role researches tax questions within program scope, coaches Tax Associates, supports correction of errors, monitors recurring quality issues, assists with complex returns authorized by certification, and escalates out-of-scope or high-risk matters. The Senior Tax Analyst works closely with the Drop-Off Manager to ensure assigned drop-off returns receive timely, independent quality review but does not own the overall drop-off inventory unless formally reassigned by tax operations leadership. Role and Responsibilities Return Quality Review • Complete an independent quality review of every assigned return using the required quality-review method, source documents, completed intake form, taxpayer interview, tax software diagnostics, and applicable reference materials., • Verify taxpayer and dependent identity information, filing status, income, adjustments, deductions, credits, health-coverage items, banking information, direct-deposit details, state and local returns, consent forms, and required elections., • Confirm that all intake questions are answered, unclear responses are resolved through taxpayer discussion, supporting documents are reconciled, and required notes or explanations are documented., • Ensure returns remain within the preparer's and reviewer's certification level, CWF service scope, IRS VITA/TCE scope, and applicable federal, state, and local rules., • Return incomplete or inaccurate work to the preparer with clear correction instructions and verify corrections before approval., • Never approve, sign, release, or advance a return that has unresolved discrepancies, missing information, incomplete interviews, unsupported positions, or out-of-scope issues. Tax Research and Technical Support • Use current IRS publications, volunteer resource guides, CWF guidance, approved tax-software resources, and authorized escalation channels to resolve tax questions., • Provide accurate, timely technical guidance to Tax Associates while requiring preparers to remain responsible for their work and develop their knowledge., • Prepare complex returns only when assigned, appropriately certified, and permitted within program scope., • Recognize issues requiring referral to tax leadership, a Low-Income Taxpayer Clinic, a paid preparer, legal counsel, or another qualified resource., • Remain current on tax-law updates, software changes, state and local requirements, CWF procedures, and quality alerts throughout the season. Coaching and Quality Improvement • Explain errors and corrections in a respectful, specific, educational manner that strengthens preparer accuracy and independence., • Track or communicate recurring errors, documentation concerns, training gaps, rejected-return trends, and procedural weaknesses to the Tax Site Coordinator., • Support refresher training, practice scenarios, peer coaching, and remediation activities assigned by tax leadership., • Help maintain consistent technical standards among quality reviewers and preparers across shifts and sites., • Model careful interviewing, documentation, professional judgment, taxpayer communication, and confidentiality. Drop-off Quality-Review Support • Prioritize quality review of drop-off returns according to assignments, aging reports, taxpayer commitments, filing deadlines, and direction from the Drop-Off Manager or site leadership., • Communicate correction needs, missing information, out-of-scope issues, or unresolved technical questions to the preparer and Drop-Off Manager promptly., • Update required return-status records after review and avoid retaining taxpayer documents outside approved workflow or secured locations., • Support timely completion without approving a return that has unresolved discrepancies, missing interviews, incomplete documentation, or unsupported positions. Client Service, Compliance, and Site Support • Explain material return results, corrections, limitations, and next steps clearly without providing legal advice or guaranteeing an outcome., • Confirm required taxpayer review, signatures, copies, banking verification, and follow-up instructions occur before the return proceeds., • Follow IRS Volunteer Standards of Conduct, Quality Site Requirements, privacy rules, security procedures, and CWF policies at all times., • Immediately report suspected identity theft, fraud, coercion, unauthorized access, data exposure, misconduct, or other material risk., • Assist with site opening, workflow, client routing, technology troubleshooting, return-status follow-up, and closeout as directed., • Perform related seasonal tax duties assigned by the Tax Site Coordinator or tax operations leadership. Competencies, Knowledge, Skills and Abilities Advanced Tax Knowledge • Applies federal, state, and local tax rules accurately within VITA/TCE scope and recognizes issues requiring escalation., • Uses authoritative resources and current guidance rather than assumptions. Accuracy and Analytical Judgment • Reviews each return systematically, identifies discrepancies, documents conclusions, and refuses approval until material issues are resolved., • Manages detailed work effectively under seasonal deadlines without sacrificing quality. Coaching and Communication • Explains technical issues in clear language to preparers and taxpayers., • Provides respectful, actionable feedback and supports a learning-focused team environment. Integrity and Confidentiality • Maintains independence in quality review, protects taxpayer information, and follows ethical and security requirements., • Escalates fraud, identity, scope, safety, and compliance concerns promptly. Technology and Organization • Uses tax software, electronic records, scanners, email, tracking tools, and reference systems efficiently., • Maintains organized work queues and reliable follow-up for incomplete or corrected returns. Qualifications (Education and Experience) Education • High school diploma or equivalent required., • Associate or bachelor's degree in accounting, finance, business, or a related field preferred. Experience and Credentials • At least two tax seasons of successful VITA/TCE or comparable individual income-tax preparation experience strongly preferred., • Demonstrated experience quality-reviewing federal and state individual income-tax returns preferred., • Ability to obtain and maintain IRS Volunteer Standards of Conduct, Intake/Interview and Quality Review, Advanced, and all state, local, specialty, or quality-review certifications required by CWF., • Strong knowledge of Form 1040 preparation, refundable credits, filing status, dependency, income documents, deductions, banking information, and state or local return requirements within assigned scope., • Strong attention to detail, tax research ability, professional judgment, customer service, and written and verbal communication skills., • Proficiency with tax preparation software, computers, email, Microsoft Office, and electronic document tools., • Bilingual or multilingual ability is valued based on community and site needs. Supervisory Responsibilities Does not normally exercise formal personnel supervision. Provides functional guidance, technical coaching, work review, and correction instructions to Tax Associates, interns, and volunteers. May act as site lead only when formally designated by tax operations leadership. Other Specialties, Certifications, Physical Requirements, and Work Conditions • This is a temporary, seasonal position. Work dates, weekly hours, assigned location, and continuation of employment depend on tax-season needs, funding, site schedules, performance, and client demand., • Regular, predictable attendance is required. Evening, weekend, extended, and holiday hours may be required during training, site launch, peak filing periods, deadlines, and closeout., • The position may operate at CWF offices, tax sites, partner facilities, community locations, or in an approved virtual setting and may be reassigned based on operational need., • The position routinely uses computers, phones, tax software, appointment and data systems, scanners, printers, and other office equipment., • The position requires prolonged sitting or standing, frequent interaction with the public, movement throughout the tax site, and the ability to lift or move materials weighing up to 10 pounds., • The employee must maintain taxpayer confidentiality, safeguard personally identifiable information, follow CWF and IRS security requirements, and immediately report suspected privacy or security incidents., • Employment is contingent upon completing required onboarding, training, background or screening requirements, and IRS certifications established for the assignment.

Job Description Overview Join a Team That Changes Lives For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives. Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters. At Elwyn, we take care of you while you care for others. We offer: • Generous Paid Time Off, • Comprehensive Medical/Dental/Vision Benefit Packages, • Earned Wage Access/On-Demand Pay, • Paid On-the-Job Training, • Tuition Reimbursement, • Career Advancement Opportunities and Growth, • Flexible Schedules, • Retirement Savings Plan Join us and be a part of something bigger. Apply today. Responsibilities Elwyn seeks a Operations Manager to implement, oversee, and ensure that the services provided in the residential CLP adhere to applicable regulations and that the services which are provided meet the needs of the individuals' receiving services, according to the Individual Support Plan (ISP) and are of high quality. The Operations Manager develops, completes, and/or oversees the completion of required program documentation, assesses individual needs, coordinates, and secures services, trains and supervises staff, attends, and leads meetings, communicates effectively with all team members, including family members, and ensures the continuous development and monitoring of programming and services to people for whom they are responsible. SALARY- $55,000+annually, negotiable DUTIES AND RESPONSIBILITIES: • Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination, • Works with, understands, and complies with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etc., • Interview and hire to build and maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, individual supervision, training, and regular staff meetings, • Oversee the management of the program staffing schedules to ensure consistent staffing, • Ensure that the Program Coordinator (PC) and staff comply with implementing and/or overseeing the following, including but not limited to a system of safe practice; fire preparedness; inspection readiness at all times; vehicle maintenance; Health Insurance Portability and Accountability Act (HIPAA) compliance; adherence to individual finance policies and protocols; operational processes including use of petty cash and other policies, procedures and protocols established for the program by a continuous review of program operations, daily guidance, and work with the team for the benefit of individuals supported, • Ensure sites operate in accordance with the organization’s quality standards for safety, cleanliness and comfort, and state licensing and accreditation standards by, including but not limited to, reviewing, and auditing daily practices, Continuous Quality Improvement (CQI) auditing, and along with the Program Coordinator and Program Specialist, leading staff meetings to train staff, • Complete required trainings to complete medication practicums with staff who administer medications, • Assist the Program Coordinator to complete Medication Administration Records (MAR) reviews in accordance with established medication administration regulations, • Manage and reconcile the petty cash accounts and ensure compliance with individual finances protocols for assigned locations, • Provide back-up for and review of the Program Coordinator for the following duties as outlined in program regulations:, • Provide information for New Jersey Comprehensive Assessment Tool (NJCAT) and other required assessments, • Updating the ISP with all changes for the individual and information of same submitted to the direct support professional (DSP), if any, as well as other team members, • Participating in the development of the ISP, Behavior Support Plan (BSP), • Attending the ISP meetings. Ensuring the ISP is secured in the individual’s chart, • Fulfilling the role of plan lead when the PC is not available, including review of annual updates and revisions, • Reviewing the ISP, annual updates, and revisions under for content accuracy, ensuring it reflects the services and supports provided, • Reporting ISP content discrepancy to the Service Coordinator (SC), as applicable, and plan team members; keeping documentation of all communication with the SC of changes that must be made to the ISP, including changes to outcomes based on a need or revision to the assessment, • Implementing the ISP as written. Developing Outcomes for individuals based on appropriate assessments and training all staff in the implementation of Outcomes, • Supervising, monitoring, and evaluating services provided to the individual, including informing and training the DSPs responsible for the implementation of the ISP to the individual, • Reporting a change related to the individual’s needs to the SC, as applicable, and plan team members, • Reviewing the ISP with the individual as required, • Documenting the review of the ISP as required reviewing, signing, and dating the collected monthly documentation of an individual’s participation and progress toward outcomes, • Providing the documentation of the ISP review to the SC, as applicable, and plan team members as required, • Recommending a revision to a service or outcome in the ISP via the team process, when deemed necessary, • Coordinating the services provided to an individual, • Coordinating and completing the training of direct service workers in the content of health and safety needs relevant to each individual receiving services, • Developing and implementing provider services as required, including assistance, training and support for the acquisition, maintenance or improvement of functional skills, personal needs, communication and personal adjustment, providing opportunities and support to the individual for participation in community life, including volunteer or civic-minded opportunities and membership in National or local organizations, providing services to the individual as specified in the individual’s IBP, and providing services that are age and functionally appropriate to the individual, • Collaborate with all team members, including but not limited to individual’s family, Supports Coordination agency personnel, medical personnel, day program personnel, Program Specialist, to the benefit of the individuals supported, • In collaboration with the Program Coordinator ensure the completion of the orientation of an individual at the time of admission including but not limited to ensure fire safety training is in compliance for the individual; ensure the oversight for medical appointments being scheduled and completed timely, attended, and documented appropriately; ensure medical and healthcare is provided to individuals according to individuals’ needs, • In collaboration with the Program Coordinator, manage individuals’ finances, including allocation of personal spending money, planning of spenddowns, ensuring the accountability of individual funds by signing out monies for individuals to staff, collection of receipts and change from staff, completion of the cash ledger, and submission of reconciled finances to the Program Finance Coordinator monthly, • Lead meetings with the Nurse Case Managers to review individual’s medical appointments, medications, adaptive equipment, and other medically needed supports, • Aid in the resolution of problematic situations (i.e., communication difficulties, times of distress or agitation) that may occur for individuals supported, • Complete assigned timekeeping activities and approve/reconcile the Program Coordinators assigned timekeeping activities for all assigned staff in accordance with established program protocols, • Promptly report any infractions or failure to follow established Elwyn policies and procedures, with Department of Human Services (DHS) regulations, Health Insurance Portability & Accountability Act (HIPAA) regulations, and applicable state/local/federal regulations at all times to the appropriate party, • Maintains current state-mandated training and certifications, • Follows all current policies and procedures of Elwyn New Jersey, • Cooperates with Elwyn New Jersey and the State of New Jersey Department of Human Services, or any other authorized investigating body during an inspection, an inquiry, or investigation, • Perform cardiopulmonary resuscitation (CPR), safe crisis management, and medication administration using agency-trained protocols, • Perform other duties as assigned, • Participate in on-call rotation as assigned EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS: • High school diploma with six (6) years' experience in the field of Intellectual and Developmental Disabilities (IDD); OR associate degree in the field of human services or related field AND four (4) years of experience working directly with individuals with intellectual disabilities; OR bachelor's degree in the field of human services or related field AND two (2) years of experience working directly with individuals with intellectual disabilities; OR Master's Degree AND one (1) year of experience working directly with individuals with intellectual disabilities, • One (1) year of supervisory experience, • Previous experience working within and managing a unionized workforce preferred, • Non-profit human service experience highly preferred, • Demonstrated ability to work effectively as part of a team, • Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities, • Demonstrated strong attention to detail, • Demonstrated strong time management and organizational skills, • Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision, • Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions, • Must be able to perform CPR and safe care using agency-trained protocols, • Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills, • Experience using/knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferred, • Must submit to a criminal background check and be determined to be not disqualified by the New Jersey Department of Human Services prior to working with individuals served, • Must agree to have their name checked against the New Jersey Central Registry of Offenders Against Individuals with Developmental Disabilities and NJ Child Abuse Registry (CARI)., • Program Coordinator or Manager experience preferred, • Demonstrated ability to lead, supervise and provide direction to teams and individual staff, • Knowledge of applicable regulations including but not limited to NJAC 10:44A, Standards for Community Residences for Individuals with Developmental Disabilities and applicable Division Circulars and Home and Community Based Services Waiver Regulations, • Knowledge of health insurances, Medical Assistance, Social Security Administration rules a plus, • Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, • Knowledge of and/or experience using an electronic client record preferred, • Must submit to a criminal background check and be determined to be not disqualified by the New Jersey Department of Human Services prior to working with individuals served, • Must agree to have their name checked against the New Jersey Central Registry of Offenders Against Individuals with Developmental Disabilities and NJ Child Abuse Registry (CARI)., • Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record.

Job Description Salary: $85,000- $95,000/yr Other Forms of Compensation: Pay Grade: 14 Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job Summary As a Director of Environmental Services, you are responsible for directing and leading all aspects of the operational needs of the Housekeeping Department. You will coordinate the tasks of the Assistant Directors and Operations Managers and will serve as a liaison between administration and hospital departments. Key Responsibilities: • Responsible for department’s financial data and statistics, • Monitoring of unit expenditures, • Develops and recommends department operating budget and ensure the department operates within budget, • Coordinates housekeeping activities with other departments, • Actively communicates with administration and other hospital departments, • Plans, organizes, directs, coordinates, and supervises functions and activities of the department, • Establishes work standards and work flow, • Establishes and implements policies and procedures for departmental operations, • Encourages and mentors staff creativity and innovation, • Ensures compliance with all regulatory agencies, • Proactive in the achievement of the facility goals and objectives, • Demonstrates quality leadership in meeting performance plans, • Reads, develops, and administers Total Quality Management process, • Develops and maintains job descriptions for department staff, • Encourages staff to participate in education programs Preferred Qualifications: • Four year college degree and/or equal related experience required, • Six years of housekeeping management experience at a healthcare account required, • Must have the ability to analyze and interpret financial and other data, • General business acumen, • Excellent interpersonal skills, • High customer service and quality attitude, • Ability to work under pressure and meet established goals and objectives, • Public speaking skills, • Ability to utilize a participative approach to managing staff, to organize and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements, • Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required, • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Apply to Crothall today! Crothall is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Crothall are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Flexible Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyCrothall.pdf Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace. Req ID: 1574214 Crothall Healthcare ASHLEY VAVROCK [[req_classification]]

Job Description Overview Join a Team That Changes Lives For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives. Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters. At Elwyn, we take care of you while you care for others. We offer: • Generous Paid Time Off, • Comprehensive Medical/Dental/Vision Benefit Packages, • Earned Wage Access/On-Demand Pay, • Paid On-the-Job Training, • Tuition Reimbursement, • Career Advancement Opportunities and Growth, • Flexible Schedules, • Retirement Savings Plan Join us and be a part of something bigger. Apply today. Responsibilities Elwyn seeks a Quality Improvement (QI) Specialist to conduct internal evaluations of services to ensure quality care which fulfills all regulatory, funding agencies, and internal standards; performs assessments of all services and makes recommendations for improvement in all aspects of service delivery; and develops and implements policies for assuring compliance with all fire, health, safety and security regulations. The salary for this role is anywhere from $45k, negotiable based on background, experience, and education. DUTIES AND RESPONSIBILITIES: • Conduct internal evaluations as part of the Intellectual and/or Developmental Disability (IDD) Programs Continuous Quality Improvement (CQI) program with tasks including but not limited to auditing programmatic documentation, determining compliance of training of staff members providing service to an individual, reviewing individual finances for accuracy and accountability with individual inventories, evaluating whether medications and medication administration records accurately match the physician documented and Individual Support Plan reflected needs of the individual, physical site reviews, etc to ensure that services are provided in accordance to expectations under the waiver and in line with expectations for high quality, • Audit Individual Support Plans by and documentation supporting the ISP in the home and submit findings to the Program Coordinator (PC) and Unit Director For corrective action, as applicable, and information on the status of the quality of the provided program, • Self-initiate Quality Improvement (QI) projects including but not limited to additional training and mentoring of Program Coordinators and other personnel to aid in Elwyn New Jersey’s on-going commitment to the delivery of exceptional services, • Assist in preparing for surveys and hosting survey teams with tasks including but not limited to evaluating what is needed, identifying it for team members, and helping to collect documentation, • Assist the team professionally communicate and work with individuals, families, legal guardians, representative payees, community service providers, etc with tasks including but not limited to evaluating care needs through documentation review to ensure that individuals’ needs are attended to by the team, • Report Quality Improvement needs including but not limited to improvements on the CQI tools and protocols as applicable in the homes to the Director of Quality Improvement for ongoing improvement of QI department tools and ability to enhance program outcomes, • Complete and maintain current investigation specialist training to complete investigations, • Respond to requests such as needed collection of documentation and provide competent follow up on matters requiring additional attention such as specific training of a Program Coordinator, • Complete investigations as assigned by the Director or Associate Director of Quality Improvement & Compliance and participate in completing assessments of investigations to ensure appropriateness and consistency by reviewing investigations with the Quality Improvement & Compliance team, • Maintain a current file of all regulatory standards and updates to review them and ensure an accurate and up to date understanding of regulations and in order to be able to utilize them for training and review as applicable Perform cardiopulmonary resuscitation (CPR), crisis intervention, and medication administration using agency-trained protocols • Act as a resource to program staff for all questions regarding forms, policies, and protocols in regards to the annual program plan writing, implementation, revision, and training, • Monitor on-going plans of execution of ISPs by reviewing daily documentation and staff training documentation and analyzing whether it is in concert with the needs of individuals supported to ensure that services of highest quality are provided, • Ensures documentation and reports including but not limited to CQI audits in order to meet all requirements of the State of New Jersey Department of Human Services/Division of Developmental Disabilities and Elwyn New Jersey Attend committees and sub-committees meetings as assigned to work on projects, policy and procedure Participate in the development of policies and procedures, facility safety, and fire safety • Work with, understand, and comply with terms and conditions of collective bargaining agreements (CBA) within a unionized environment, • Cooperate with Elwyn New Jersey and the State of New Jersey Department of Human Services, or any other authorized investigating body during an inspection or investigation, • Follow all current policies and procedures of Elwyn New Jersey, • Maintain current state-mandated training and certifications, • Perform other duties as assigned EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS: • High school diploma or graduate equivalency diploma; bachelor’s degree preferred in the field of human services (eg, psychology, sociology, counseling, public policy), • A master’s degree will be considered in lieu of the number of years beyond one, • Directly relevant and equivalent years of experience in the field of Intellectual and Development Disabilities (IDD) service will be considered in lieu of a bachelor’s degree, • Three (3) years of work experience including a combination of experience with individuals with disabilities, quality improvement; residential or day program, • Directly relevant and equivalent years of experience in the field of Intellectual and Development Disabilities (IDD) service will be considered in lieu of a bachelor’s degree, • Previous experience working within and managing a unionized workforce preferred, • Non-profit human service experience highly preferred, • Must be able to perform CPR and crisis intervention using agency-trained protocols, • Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; Access, Publisher and report-writer experience preferred, • Experience using Electronic Health Record (EHR) software, • Must have current, valid driver’s license in state of residence, three (3) years driving experience in the United States, and acceptable driving record, • Proven ability to integrate diverse perspectives, foster innovation and accomplish objectives through managing, coaching, and developing a team, • Ability to manage processes, develop and initiate actionable strategies that support the company's growth mission Excellent customer service skills with the ability to effectively communicate cross-functionally with all levels within an organization • Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision, • Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills, • Team player with exceptional organizational skills that can work independently and be adaptable to changing schedules and demands, • High level of both written and verbal communication skills, capable of adapting style and tone according to the situation and audience, • Must submit to a criminal background check and drug test and be determined to be not disqualified by the New Jersey Department of Human Services prior to working with individuals served, • Must agree to have their name checked against the New Jersey Central Registry of Offenders Against Individuals with Developmental Disabilities and NJ Child Abuse Registry (CARI), • Must successfully complete/obtain and maintain all clearances and certifications as required by Elwyn NJ and regulatory agencies and must cooperate with the licensee and Division staff in any inspection or investigation Equivalent combination of training and experience that provides the characteristics required to do the essential functions of the class may be substituted, • Must possess a current, valid driver’s license in the state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record, which will be assessed through a review of the Division of Motor Vehicles (DMV) record, in accordance with Elwyn’s Vehicle Operation and Driver’s Code Policy 905. For individuals licensed for more than two (2) years, the driving record will be reviewed for acceptability based on the past three (3) years. Additionally, employees required to drive as part of their job may need to successfully complete and pass an Elwyn Road Test before being authorized to drive.

Job Description THIS POSITION IS FOR THE 2027 TAX SEASON BEGINNING IN JANUARY Overview Campaign For Working Families Campaign for Working Families, Inc. (CWF) champions the financial well-being and economic mobility of individuals and families through programs, advocacy, initiatives, and support systems that promote equitable opportunity and financial stability. CWF believes every individual and family deserves respect, dignity, and access to the tools and information needed to succeed. CWF advances positive change at the policy and grassroots levels through empathy, data-driven decision-making, and collective action. The following core values guide CWF's mission, goals, and service to individuals and families throughout its communities: • Equity and Inclusion: We believe all individuals and families, regardless of background, race, gender, or socioeconomic status, should have equitable opportunities and access to resources., • Family-Centered Approach: We prioritize policies and initiatives that support family well-being, stability, and growth, recognizing that strong families are the foundation of thriving communities., • Collaboration and Partnerships: We value collaboration with organizations, government agencies, businesses, educational institutions, and individuals who share our commitment to working families., • Data-Driven Decision-Making: We use evidence and data to guide policies, programs, and operational decisions, ensuring that our efforts are effective and impactful., • Respect and Dignity: We treat every individual with respect and dignity, recognize each person's inherent worth, and work to create systems that uphold these values. Position Summary The Tax Associate is an IRS-certified seasonal tax preparer responsible for interviewing clients and preparing accurate federal, state, and local individual income-tax returns within the Associate's certification level, CWF's approved service scope, and IRS VITA/TCE requirements. The Associate reviews source documents and intake responses, asks required follow-up questions, enters information accurately in approved tax software, explains the preparation process, documents relevant facts, submits every return for independent quality review, corrects identified errors, and supports required signatures and client follow-up. The Tax Associate may be an intern, volunteer, or seasonal employee; all individuals performing this function are held to the same certification, confidentiality, conduct, and quality standards. Role and ResponsibilitiesTaxpayer Interview and Return Preparation • Conduct a complete taxpayer interview using the current IRS intake and interview form, source documents, prior-year information when relevant, and required follow-up questions., • Verify identity information, filing status, household members, dependency facts, income, expenses, adjustments, deductions, credits, health-coverage items, banking information, and state or local filing requirements., • Prepare accurate federal, state, and local returns in approved tax software only within current certification and CWF service scope., • Reconcile tax documents to software entries, review diagnostics and warnings, document material facts or unresolved items, and complete an initial self-review before quality review., • Pause preparation and seek guidance when facts are unclear, documents conflict, the taxpayer cannot support a position, or the return may be outside program scope., • Never omit information, create documents, estimate unsupported amounts, direct a refund to an unauthorized account, or promise a refund, credit, acceptance, or processing timeline.Quality Review and Corrections, • Submit every completed return and all supporting documents for independent review by an authorized Senior Tax Analyst or other designated quality reviewer., • Respond professionally to reviewer questions, correct errors completely, update notes when required, and return the corrected work for final approval., • Do not present a return as final, obtain final signatures, release documents, or advance the return for transmission until required quality review is complete., • Learn from correction patterns, participate in coaching or refresher training, and apply updated guidance consistently., • Assist with rejected-return or incomplete-return follow-up only when assigned and supervised through approved procedures.Taxpayer Communication and Service, • Explain the preparation process, ask sensitive questions respectfully, and communicate in clear language appropriate to the taxpayer's needs., • Review major return results with the taxpayer as assigned, confirm banking and contact information, and explain required signatures, copies, records retention, and next steps., • Refer questions involving legal advice, tax controversy, collection, identity theft, out-of-scope matters, or services beyond the Associate's authority to an approved resource., • Provide respectful, patient, confidential, equitable, and culturally responsive service without discrimination or judgment., • Notify the Tax Site Coordinator promptly about complaints, threats, safety issues, suspected coercion, or service barriers.Compliance, Ethics, and Confidentiality, • Follow IRS Volunteer Standards of Conduct, Quality Site Requirements, Intake/Interview and Quality Review procedures, CWF policies, and applicable tax rules., • Prepare returns only under the Associate's own authorized account and never share passwords, identification numbers, credentials, or system access., • Safeguard taxpayer documents and information in physical, electronic, written, and verbal form and use only approved systems and communication methods., • Immediately report suspected identity theft, fraud, fabricated documents, unauthorized access, data exposure, conflicts of interest, or misconduct., • Maintain current certification and complete required updates, assessments, coaching, or remediation throughout the assignment.Site Operations and Team Responsibilities, • Maintain an organized workstation, manage assigned work queues, return documents promptly, and update required status or tracking systems., • Coordinate with Intake Specialists, Senior Tax Analysts, interns, volunteers, and site leadership to support efficient client flow and complete handoffs., • Assist with appointment, walk-in, drop-off, virtual, follow-up, scanning, printing, document organization, opening, and closing activities as assigned., • Meet reasonable productivity and timeliness expectations while maintaining accuracy, complete interviews, and quality standards., • Participate in required meetings, training, coaching, performance feedback, and end-of-season closeout., • Perform related seasonal tax-site duties assigned by the Tax Site Coordinator or tax operations leadership. Competencies, Knowledge, Skills and Abilities Tax Preparation Knowledge • Applies tax law accurately within certification and program scope and recognizes when guidance or referral is required., • Uses intake information, source documents, approved references, and tax software systematically.Accuracy and Attention to Detail, • Enters information carefully, reconciles documents, completes self-review, and corrects errors fully., • Balances productivity with quality and never bypasses required steps to save time.Interviewing and Client Service, • Asks complete follow-up questions respectfully and explains information in plain language., • Maintains patience, professionalism, empathy, and cultural responsiveness.Integrity and Confidentiality, • Protects taxpayer information, uses only authorized access, and follows ethical standards., • Reports suspected fraud, identity theft, security incidents, and out-of-scope matters immediately.Learning and Teamwork, • Accepts quality-review feedback, applies coaching, and maintains required certification., • Coordinates reliable handoffs and contributes to an accountable, respectful tax-site team. Qualifications (Education and Experience) Education • High school diploma or equivalent required., • College coursework or a degree in accounting, finance, business, economics, public administration, or a related field preferred but not required.Experience and Credentials, • Must be able to obtain Advanced VITA certification., • Prior individual income-tax preparation, VITA/TCE, accounting, financial-services, customer-service, or community-service experience preferred., • Ability to obtain and maintain IRS Volunteer Standards of Conduct, Intake/Interview and Quality Review, Basic or Advanced certification appropriate to assignment, and required state, local, or specialty certifications., • Working knowledge of individual income-tax concepts within assigned certification level or demonstrated ability to master required training., • Strong attention to detail, interviewing, problem-solving, organization, customer-service, and communication skills., • Ability to follow written procedures, use reference materials, accept corrective feedback, and work effectively during high-volume periods., • Proficiency with computers, tax preparation software, email, scanners, and office equipment or demonstrated ability to learn quickly., • Bilingual or multilingual ability is valued based on community and site needs. Supervisory Responsibilities This position has no formal supervisory responsibility. Experienced Tax Associates may provide peer support to interns or volunteers only when assigned and may not independently quality-review returns unless separately certified and designated. Other Specialties, Certifications, Physical Requirements, and Work Conditions • This is a temporary, seasonal position. Work dates, weekly hours, assigned location, and continuation of employment depend on tax-season needs, funding, site schedules, performance, and client demand., • Regular, predictable attendance is required. Evening, weekend, extended, and holiday hours may be required during training, site launch, peak filing periods, deadlines, and closeout., • The position may operate at CWF offices, tax sites, partner facilities, community locations, or in an approved virtual setting and may be reassigned based on operational need., • The position routinely uses computers, phones, tax software, appointment and data systems, scanners, printers, and other office equipment., • The position requires prolonged sitting or standing, frequent interaction with the public, movement throughout the tax site, and the ability to lift or move materials weighing up to 10 pounds., • The employee must maintain taxpayer confidentiality, safeguard personally identifiable information, follow CWF and IRS security requirements, and immediately report suspected privacy or security incidents., • Employment is contingent upon completing required onboarding, training, background or screening requirements, and IRS certifications established for the assignment.

Job DescriptionBenefits: • Dental insurance, • Health insurance, • Vision insurance Job title: Utility/Mainteance Technicain Location: Vineland NJ (onsite) Shift: Mon - Fri 7:00 am- 3:30pm Position Summary: The Utility Maintenance Technician is responsible for the inspection, maintenance, and repair of facility utility systems including water, gas, electrical, HVAC, and plumbing. This role ensures all systems operate efficiently and safely to support daily operations. Key Responsibilities: • Perform routine inspections and preventive maintenance on utility systems., • Diagnose and repair issues in plumbing, electrical, HVAC, and other utility infrastructure., • Respond promptly to maintenance requests and emergency calls., • Maintain accurate records of work performed, parts used, and system status., • Ensure compliance with safety regulations and environmental standards., • Collaborate with other technicians and departments to support facility operations., • Participate in continuous improvement initiatives and training programs. Qualifications: • High school diploma or GED required; technical certification or associate degree preferred., • Minimum 2 years of experience in utility or facility maintenance., • Working knowledge of plumbing, electrical, HVAC, and mechanical systems., • Ability to read and interpret blueprints, schematics, and technical manuals., • Familiarity with CMMS (Computerized Maintenance Management Systems)., • Valid driver’s license; CDL preferred for certain roles. Skills & Competencies: • Strong troubleshooting and problem-solving skills., • Proficient with hand and power tools., • Ability to work independently and as part of a team., • Good communication and documentation skills., • Commitment to safety and quality standards. Work Environment: • Indoor and outdoor work in varying conditions., • May require lifting, climbing, and working in confined spaces., • Rotating shifts or on-call availability may be required.

Job DescriptionPosition Summary: The Maintenance Technician is responsible for performing a variety of maintenance tasks to support the safe and efficient operation of a USDA-regulated meat processing facility. This includes troubleshooting, repairing, and maintaining mechanical, electrical, hydraulic, and pneumatic systems on production and packaging equipment while adhering to all food safety and quality standards. Key Responsibilities: Perform preventive, predictive, and corrective maintenance on production equipment and facility systems. Troubleshoot and repair processing equipment including conveyors, grinders, slicers, mixers, blenders, packaging machines, and refrigeration systems. Read and interpret equipment manuals, blueprints, and electrical schematics. Maintain accurate records of maintenance activities using CMMS (Computerized Maintenance Management System). Respond to production breakdowns in a timely and efficient manner to minimize downtime. Assist in equipment installations, upgrades, and modifications. Ensure all work is performed in compliance with OSHA regulations, food safety standards (e.g., USDA, HACCP), and internal safety protocols. Participate in continuous improvement initiatives to enhance plant performance. Communicate effectively with production, QA, sanitation, and other departments. Maintain a clean and safe work environment by adhering to 5S and GMP standards. Qualifications: Education & Experience: High school diploma or GED required; technical certification or associate degree in industrial maintenance, electrical, or mechanical field preferred. Minimum of 2 years of maintenance experience in a manufacturing or food processing environment (meat industry experience preferred). Skills & Competencies: Strong mechanical aptitude with knowledge of hydraulics, pneumatics, and motors. Basic knowledge of PLCs, VFDs, and industrial controls. Ability to work independently and prioritize tasks in a fast-paced environment. Familiarity with food safety and sanitation practices in a USDA-inspected facility is a plus. Ability to use hand and power tools safely and effectively. Good written and verbal communication skills. Physical Requirements: Ability to stand, walk, bend, and lift up to 50 lbs. for extended periods. Comfortable working in cold, wet, and noisy environments (typical of meat processing facilities). Must be able to wear required PPE and comply with hygiene standards. Work Environment: Meat processing environment with exposure to raw meat products, refrigerated areas, and manufacturing machinery. Shift work including nights, weekends, and holidays may be required.

Job Description:\n\nOverview Campaign For Working Families\nCampaign for Working Families, Inc. (CWF) champions the financial well-being and economic mobility of individuals and families through programs, advocacy, initiatives, and support systems that promote equitable opportunity and financial stability. CWF believes every individual and family deserves respect, dignity, and access to the tools and information needed to succeed. CWF advances positive change at the policy and grassroots levels through empathy, data-driven decision-making, and collective action. The following core values guide CWF's mission, goals, and service to individuals and families throughout its communities:\n\n \n Equity and Inclusion: We believe all individuals and families, regardless of background, race, gender, or socioeconomic status, should have equitable opportunities and access to resources.\n Family-Centered Approach: We prioritize policies and initiatives that support family well-being, stability, and growth, recognizing that strong families are the foundation of thriving communities.\n Collaboration and Partnerships: We value collaboration with organizations, government agencies, businesses, educational institutions, and individuals who share our commitment to working families.\n Data-Driven Decision-Making: We use evidence and data to guide policies, programs, and operational decisions, ensuring that our efforts are effective and impactful.\n Respect and Dignity: We treat every individual with respect and dignity, recognize each person's inherent worth, and work to create systems that uphold these values.\n \n\nPosition Summary\nThe Seasonal Resource Specialist expands access to CWF's family-stability and economic-mobility services by rotating among assigned tax sites and engaging tax filers while they receive tax preparation services. The Specialist screens clients for potential public-benefit eligibility; assists with applications and enrollment for available benefits, including Pennsylvania's Property Tax/Rent Rebate Program (PACE); explains CWF's family-stability, financial capability, asset-building, matched-savings, public-benefits, and related services; completes warm referrals; documents services and outcomes; and follows up on incomplete applications. The role reports to the Director or Manager of Family Stability and works closely with tax-site leadership without interrupting required tax preparation, quality review, confidentiality, or client-flow procedures. The Specialist must obtain IRS Basic tax certification to understand the tax-site environment and support informed client engagement but prepares returns only when separately assigned and authorized.\n\nRole and Responsibilities\nTax-Site Outreach and Client Engagement\n\n \n Travel among assigned CWF tax sites according to the approved seasonal deployment schedule and adjust coverage based on client volume, program priorities, staffing, and direction from Family Stability leadership.\n Coordinate daily arrival, workspace, outreach timing, client routing, and service expectations with the Tax Site Coordinator or designated site leader.\n Engage tax filers respectfully in waiting areas, intake transitions, post-preparation activities, scheduled appointments, or other approved points without delaying tax service or compromising privacy.\n Provide brief, accurate explanations of available benefits and CWF services, determine whether the client wants additional assistance, and obtain appropriate consent before collecting information.\n Use approved outreach materials, scripts, eligibility tools, referral forms, and enrollment platforms and maintain a professional, visible, approachable presence at each site.\n Support language access, disability access, cultural responsiveness, dignity, and equitable participation for diverse individuals and families.\n \n\nPublic-Benefit Screening and Enrollment\n\n \n Conduct preliminary screening for public benefits using current eligibility guidelines, approved tools, and information provided by the client.\n Assist eligible or potentially eligible clients with applications, renewals, document collection, account creation, consent, submission, and status follow-up for approved benefit programs.\n Explain eligibility factors, required documentation, application steps, deadlines, verification requests, and next actions in clear language while avoiding guarantees of eligibility or approval.\n Review applications for completeness and visible inconsistencies before submission and help clients address missing information through approved procedures.\n Refer complex eligibility, immigration, legal, tax, appeal, overpayment, fraud, or case-resolution issues to Family Stability leadership or another qualified resource.\n Remain current on benefit rules, income limits, household definitions, documentation requirements, deadlines, program changes, and referral resources relevant to assigned communities.\n \n\nPACE and Property Tax/Rent Rebate Assistance\n\n \n Educate potentially eligible tax filers about Pennsylvania's Property Tax/Rent Rebate Program and CWF's available PACE application assistance.\n Screen for potential eligibility using current age, disability, widow or widower, residency, income, property-tax, rent, and other program criteria established by the Commonwealth and CWF.\n Assist clients in gathering required income, identification, property-tax, rent, landlord, rebate, and supporting documentation and completing approved application steps.\n Coordinate with tax preparers when tax-return information may support the benefit application while maintaining role boundaries, taxpayer consent, and secure information handling.\n Track incomplete applications, missing documents, client contact attempts, submissions, approvals, denials, and unresolved matters according to program requirements.\n Escalate unusual eligibility questions, conflicting documentation, deadline concerns, appeals, suspected misrepresentation, or cases outside the Specialist's authority.\n \n\nCWF Services, Warm Referrals, and Client Follow-Up\n\n \n Inform clients about relevant CWF services, which may include Family Stability, public-benefit access, financial education, financial coaching, asset building, matched savings, workforce opportunities, tax controversy assistance, and partner resources.\n Match referrals to the client's stated needs and explain the purpose, basic eligibility, expected process, required next step, and appropriate contact information.\n Complete warm handoffs to CWF staff or trusted partners whenever practical rather than providing only general information.\n Schedule appointments, submit referral forms, document client consent, and conduct timely follow-up on incomplete or pending services as assigned.\n Avoid representing that enrollment, funding, assistance, placement, savings incentives, legal outcomes, or other services are guaranteed.\n Identify urgent concerns involving housing instability, utility shutoff, food insecurity, safety, or other immediate hardship and follow CWF escalation and referral procedures.\n \n\nDocumentation, Data, and Performance\n\n \n Enter complete, accurate, and timely screening, application, referral, consent, follow-up, and outcome information in approved CWF or partner systems.\n Maintain daily records of sites visited, clients engaged, screenings completed, applications started or submitted, PACE activity, referrals, follow-up needs, and service outcomes.\n Protect client information by collecting only what is required, using approved systems, securing documents, and avoiding sensitive discussions in public areas.\n Reconcile open applications and referrals regularly and notify Family Stability leadership of aging items, missing documentation, unreachable clients, system barriers, or approaching deadlines.\n Submit required productivity, outcome, narrative, and incident reports by established deadlines and correct documentation errors promptly.\n Use client feedback, referral patterns, site results, and application outcomes to recommend outreach, workflow, training, or service improvements.\n \n\nTax-Site Coordination and IRS Certification\n\n \n Complete and maintain IRS Volunteer Standards of Conduct, Intake/Interview and Quality Review, Basic tax-law, and other training or certification required by CWF before or during site assignment.\n Use tax knowledge to understand the client-service environment, identify appropriate engagement points, communicate effectively with tax personnel, and recognize possible benefit connections.\n Do not provide tax advice, interpret a tax return, modify taxpayer information, or prepare or quality-review returns unless separately authorized, certified, and assigned to that function.\n Follow Tax Site Coordinator direction concerning client flow, work areas, safety, opening and closing, technology, host-site rules, and incident response while remaining accountable to Family Stability leadership for program work.\n Coordinate with Intake Specialists, Tax Associates, Senior Tax Analysts, Drop-Off Managers, interns, volunteers, and call-center staff to support accurate referrals and avoid duplication.\n Participate in required tax-season meetings, training, coaching, program updates, observations, and closeout activities.\n \n\nCompliance, Confidentiality, and Professional Conduct\n\n \n Follow CWF policies, IRS Volunteer Standards of Conduct, program requirements, informed-consent procedures, privacy rules, data-security standards, and partner agreements.\n Obtain client permission before accessing, using, or sharing tax, benefit, financial, household, health, or other personal information for an additional service.\n Use only authorized accounts, devices, systems, storage locations, and communication methods and never share passwords or system credentials.\n Immediately report suspected fraud, identity theft, coercion, unauthorized access, data exposure, discrimination, harassment, threats, injuries, or other material incidents.\n Maintain appropriate professional boundaries and provide factual information without legal advice, tax advice beyond authorization, eligibility guarantees, or personal financial recommendations.\n Perform related seasonal Family Stability and client-resource duties assigned by the Director or Manager of Family Stability.\n \n\nCompetencies, Knowledge, Skills and Abilities\nPublic-Benefit Knowledge\n\n \n Understands common federal, state, and local public benefits, eligibility factors, documentation, application processes, renewal requirements, and referral resources.\n Uses current guidance and approved screening tools and recognizes when a matter requires escalation.\n \n\nClient Engagement and Service\n\n \n Approaches clients respectfully, listens carefully, explains complex processes in plain language, and motivates appropriate next steps without pressure.\n Provides trauma-informed, family-centered, culturally responsive service with patience, empathy, and professional boundaries.\n \n\nOrganization and Follow-Through\n\n \n Manages multiple sites, applications, referrals, deadlines, documents, and follow-up commitments reliably.\n Maintains accurate records and closes the loop on incomplete or pending services.\n Communication and Collaboration\n \n Communicates clearly with clients, Family Stability staff, tax-site personnel, government agencies, and community partners.\n Coordinates work across departments while respecting operational authority, confidentiality, and role boundaries.\n Technology and Data\n \n Uses benefit portals, case-management systems, spreadsheets, email, scanners, virtual tools, and tax-site technology effectively.\n Produces accurate service and outcome data and identifies discrepancies promptly.\n Integrity, Equity, and Judgment\n \n Protects sensitive information, obtains informed consent, applies eligibility guidance consistently, and avoids promises or unauthorized advice.\n Recognizes urgent needs, compliance risks, or matters outside scope and escalates them promptly.\n \n Qualifications (Education and Experience)Education\n \n High school diploma or equivalent required.\n Associate or bachelor's degree, college coursework, or relevant training in social services, human services, public administration, social work, financial counseling, community health, or a related field preferred.\n Experience and Credentials\n \n At least one year of experience in public benefits, benefits navigation, case management, social services, community outreach, tax-site services, financial capability, or comparable client-facing work preferred.\n Working knowledge of public-benefit eligibility, application procedures, required documentation, and community resources required.\n Experience assisting with PACE, the Pennsylvania Property Tax/Rent Rebate Program, or similar benefit programs strongly preferred for Pennsylvania assignments.\n Ability to obtain and maintain IRS Volunteer Standards of Conduct, Intake/Interview and Quality Review, Basic tax certification, and other certifications required by CWF.\n Strong client-service, interviewing, documentation, organization, follow-up, problem-solving, and verbal and written communication skills.\n Ability to travel reliably among assigned tax sites and work independently while remaining connected to Family Stability leadership.\n Proficiency with computers, email, Microsoft Office, data-entry systems, web-based benefit portals, scanners, and virtual communication tools.\n Bilingual or multilingual ability is strongly valued based on the communities served.\n \n Supervisory ResponsibilitiesThis position has no formal supervisory responsibility. The Seasonal Resource Specialist may provide approved process guidance to interns or volunteers supporting outreach and benefit enrollment when directed by Family Stability leadership.\n Other Specialties, Certifications, Physical Requirements, and Work Conditions\n \n This is a temporary, seasonal position. Work dates, weekly hours, site assignments, and continuation of employment depend on tax-season needs, funding, performance, program schedules, and client demand.\n Regular, predictable attendance is required. Evening, weekend, extended, and holiday hours may be required during training, site launches, peak filing periods, benefit deadlines, and closeout.\n Frequent local travel among CWF tax sites, partner facilities, community locations, and offices is an essential function. The employee must maintain reliable transportation or another dependable means of reaching assigned locations.\n The position routinely uses computers, phones, web-based benefit portals, case-management and tax-site systems, scanners, printers, and other office equipment.\n The work requires prolonged sitting or standing, frequent public interaction, movement throughout tax sites, and the ability to lift or move outreach materials weighing up to 10 pounds.\n The employee must safeguard personally identifiable, financial, household, health, tax, and benefit information and immediately report suspected privac

Job Description At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES • Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store., • Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business., • Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service., • Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner., • Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program., • Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines., • Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations., • Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager., • In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities., • Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best‐in‐class guest service is consistently provided., • Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked., • Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order., • Ensure Omni-Channel orders are fulfilled and shipped daily., • Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager., • Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties., • Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor., • Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines., • Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager., • Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists., • Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines., • Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date., • Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager., • Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct., • Adhere to all opening and closing procedures. QUALIFICATIONS* • Must provide proof of identity and eligibility to legally work in the United States., • Must be at least 18 years old., • High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred., • At least 6 months of retail management experience preferred., • At least 2 years of retail sales, guest service, and/or management experience preferred., • Video game knowledge preferred. KEY JOB SKILLS AND ABILITIES • Possess an outgoing and welcoming personality with strong people skills., • Provide genuine and individualized assistance to every guest during every visit., • Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred., • Achieve objectives in a fast-paced, rapidly changing environment., • Work independently and within a team to perform all tasks as assigned and in a timely manner., • Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace., • Operate Point-of-Sale (POS) computer system., • Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills., • Complete required paperwork properly., • Carry out instructions furnished in written, oral or diagram form., • Execute financial tasks in strict accordance with company policy., • Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability., • Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver., • Be reliable and trustworthy; always use good judgment., • Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day., • Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills., • Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases). Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. *Certain state-specific exceptions may apply. This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose. Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives. Pay Range: $18.67-$22.67

Job Description At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES • Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store., • Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business., • Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service., • Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner., • Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program., • Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines., • Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations., • Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager., • In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities., • Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best‐in‐class guest service is consistently provided., • Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked., • Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order., • Ensure Omni-Channel orders are fulfilled and shipped daily., • Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager., • Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties., • Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor., • Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines., • Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager., • Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists., • Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines., • Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date., • Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager., • Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct., • Adhere to all opening and closing procedures. QUALIFICATIONS* • Must provide proof of identity and eligibility to legally work in the United States., • Must be at least 18 years old., • High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred., • At least 6 months of retail management experience preferred., • At least 2 years of retail sales, guest service, and/or management experience preferred., • Video game knowledge preferred. KEY JOB SKILLS AND ABILITIES • Possess an outgoing and welcoming personality with strong people skills., • Provide genuine and individualized assistance to every guest during every visit., • Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred., • Achieve objectives in a fast-paced, rapidly changing environment., • Work independently and within a team to perform all tasks as assigned and in a timely manner., • Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace., • Operate Point-of-Sale (POS) computer system., • Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills., • Complete required paperwork properly., • Carry out instructions furnished in written, oral or diagram form., • Execute financial tasks in strict accordance with company policy., • Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability., • Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver., • Be reliable and trustworthy; always use good judgment., • Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day., • Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills., • Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases). Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. *Certain state-specific exceptions may apply. This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose. Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives. Pay Range: $18.67-$22.67

Job Description:\n\n Overview Campaign For Working Families\n Campaign for Working Families, Inc. (CWF) champions the financial well-being and economic mobility of individuals and families through programs, advocacy, initiatives, and support systems that promote equitable opportunity and financial stability. CWF believes every individual and family deserves respect, dignity, and access to the tools and information needed to succeed. CWF advances positive change at the policy and grassroots levels through empathy, data-driven decision-making, and collective action. The following core values guide CWF's mission, goals, and service to individuals and families throughout its communities:\n \n Equity and Inclusion: We believe all individuals and families, regardless of background, race, gender, or socioeconomic status, should have equitable opportunities and access to resources.\n Family-Centered Approach: We prioritize policies and initiatives that support family well-being, stability, and growth, recognizing that strong families are the foundation of thriving communities.\n Collaboration and Partnerships: We value collaboration with organizations, government agencies, businesses, educational institutions, and individuals who share our commitment to working families.\n Data-Driven Decision-Making: We use evidence and data to guide policies, programs, and operational decisions, ensuring that our efforts are effective and impactful.\n Respect and Dignity: We treat every individual with respect and dignity, recognize each person's inherent worth, and work to create systems that uphold these values.\n \n Position Summary\n The Drop-Off Manager is responsible for handling and ensuring the timely completion of all drop-off tax returns assigned to one or more CWF tax sites. The Manager controls the drop-off inventory from initial receipt through secure document return; confirms complete intake, consent, and document inventory; assigns returns to appropriately certified Tax Associates and Senior Tax Analysts; monitors preparation, taxpayer interview, missing-information follow-up, quality review, correction, signature, and delivery; maintains accurate status records; and escalates aging, complex, rejected, or unresolved returns. The role protects taxpayer documents and information, coordinates workload across assigned sites, communicates realistic completion expectations, and ensures no return is transmitted or represented as complete before every required CWF and IRS VITA/TCE step has been satisfied.\n Role and ResponsibilitiesDrop-Off Program Ownership and Completion\n \n Maintain responsibility for the full inventory and completion status of all drop-off returns assigned to the designated tax site or sites.\n Manage each return through receipt, intake validation, document inventory, assignment, taxpayer interview, preparation, missing-information resolution, independent quality review, correction, taxpayer approval and signatures, transmission readiness, document return, and closeout.\n Establish daily priorities based on intake date, filing deadline, taxpayer commitment, return complexity, document completeness, staff certification, and operational risk.\n Review the open-return inventory at the beginning and end of each shift and take action on returns that are idle, aging, approaching deadlines, or awaiting unresolved follow-up.\n Ensure no drop-off return is lost, overlooked, duplicated, prematurely closed, transmitted without authorization, or left unresolved without documented escalation.\n Coordinate completion across more than one tax site when assigned and maintain clear site-specific ownership, location, and status records.\n Intake Validation and Secure Document Control\n \n Confirm each drop-off package contains a complete IRS intake and interview form, required CWF forms and consents, accurate taxpayer contact information, legible source documents, identification documentation, and an itemized document inventory.\n Identify incomplete intake, missing signatures, inconsistent information, absent documents, or visible scope concerns before assigning the return for preparation.\n Ensure each package is labeled and stored using approved identifiers and secure physical or electronic controls without exposing taxpayer information.\n Maintain chain-of-custody records whenever documents or return responsibility move among intake staff, preparers, reviewers, sites, secured storage, or the taxpayer.\n Verify taxpayer identity and authorization before releasing source documents, completed returns, copies, or information.\n Immediately report missing documents, damaged records, unauthorized access, misdirected information, or suspected data exposure.\n Assignment and Workflow Management\n \n Assign returns only to Tax Associates whose current IRS certification, state or local certification, CWF approval, and system access match the return's expected scope.\n Balance assignments based on preparer and reviewer capacity, complexity, aging, deadlines, language needs, work location, and performance history.\n Maintain an accurate status for every return, including awaiting intake correction, ready for assignment, in preparation, awaiting taxpayer interview, awaiting documents, in quality review, returned for correction, awaiting signature, ready for delivery, completed, referred, or closed incomplete.\n Coordinate with Tax Site Coordinators to secure adequate preparer and quality-review coverage and raise capacity concerns before backlogs become unmanageable.\n Reassign returns promptly when personnel are absent, an assignment exceeds certification, progress stalls, or completion is otherwise at risk.\n Prevent staff from removing taxpayer documents, using unapproved communication tools, or retaining work outside approved secured locations and systems.\n Taxpayer Interview and Follow-Up\n \n Ensure the required taxpayer interview is completed by an appropriately certified individual and that unclear intake responses or conflicting documents are resolved directly with the taxpayer.\n Contact taxpayers through approved methods regarding missing information, questions, estimated completion, signature appointments, document pickup, rejected-return follow-up, or referrals.\n Maintain dated notes of contact attempts, information received, commitments, unresolved questions, and next actions without placing unnecessary sensitive information in logs.\n Provide realistic completion expectations and avoid promising refund amounts, acceptance, processing dates, or outcomes.\n Escalate repeated contact failures, approaching filing deadlines, taxpayer complaints, language or accessibility barriers, and returns that cannot be completed within program scope.\n Close incomplete or abandoned files only with appropriate approval and documentation under CWF procedures.\n Quality Review, Corrections, and Finalization\n \n Ensure every prepared drop-off return receives an independent quality review by an authorized Senior Tax Analyst or other designated reviewer before taxpayer signature or transmission.\n Track reviewer findings, return corrections to the assigned preparer, monitor correction completion, and confirm final approval is documented.\n Verify completion of required consents, taxpayer review, identity checks, banking confirmation, signatures, copies, and document-return steps before closing the file.\n Monitor rejected, held, or validation-failed returns assigned for follow-up and ensure corrections or taxpayer communications occur within established timelines.\n Ensure out-of-scope, unsupported, or unresolved returns are referred appropriately and are not forced through the preparation process to meet production goals.\n Coordinate with tax leadership regarding amended returns, extensions, identity-theft issues, casualty matters, complex schedules, or other special cases within approved service models.\n Reporting, Backlog Control, and Escalation\n \n Prepare accurate daily or scheduled reports showing returns received, completed, aging, awaiting documents, awaiting taxpayer contact, in preparation, in quality review, awaiting signature, rejected, referred, or otherwise unresolved.\n Communicate backlog size, completion forecasts, staffing needs, quality trends, taxpayer concerns, security risks, and deadline exposure to the Tax Site Coordinator and tax operations leadership.\n Escalate returns that exceed established aging thresholds, remain inactive, lack qualified staff, involve repeated errors, present scope concerns, or may miss a filing deadline.\n Develop and execute approved backlog-reduction plans, including workload redistribution, added review coverage, scheduled taxpayer contact, or transfer among sites.\n Reconcile tracking records with physical and electronic files routinely and immediately investigate any discrepancy.\n Complete end-of-season reconciliation showing the final disposition of every drop-off return and confirm all taxpayer documents are returned, secured, or handled according to policy.\n Leadership, Compliance, and Site Collaboration\n \n Provide day-to-day workflow direction to staff, interns, and volunteers assigned to drop-off intake, preparation, review, follow-up, or document return.\n Enforce IRS Volunteer Standards of Conduct, Intake/Interview and Quality Review procedures, Quality Site Requirements, certification boundaries, CWF policies, and privacy safeguards.\n Coach assigned personnel on status documentation, secure handling, taxpayer communication, timely handoffs, and completion expectations.\n Partner with Tax Site Coordinators, Senior Tax Analysts, Intake Specialists, Tax Associates, and tax operations leadership to resolve barriers without weakening quality requirements.\n Immediately report suspected fraud, identity theft, coercion, unauthorized access, data exposure, misconduct, threats, injuries, or other material incidents.\n Participate in required training, meetings, performance feedback, site reviews, and closeout activities and perform related duties assigned by tax operations leadership.\n \n Competencies, Knowledge, Skills and AbilitiesWorkload and Completion Management\n \n Maintains complete visibility into a multi-step return inventory and drives timely action from receipt through final disposition.\n Prioritizes aging, deadlines, complexity, staffing capacity, taxpayer commitments, and operational risk.\n Organization and Document Control\n \n Keeps precise status, assignment, contact, chain-of-custody, and completion records.\n Protects physical and electronic information and promptly reconciles discrepancies.\n Tax-Site and Quality Knowledge\n \n Understands VITA/TCE workflow, certification scope, required interviews, independent quality review, signatures, transmission readiness, and rejected-return follow-up.\n Recognizes out-of-scope, high-risk, incomplete, or unsupported returns and escalates appropriately.\n Leadership and Communication\n \n Assigns work clearly, follows up consistently, coordinates across sites, and communicates backlogs or risks early.\n Provides respectful direction to staff and clear, realistic information to taxpayers.\n Integrity, Judgment, and Client Focus\n \n Maintains confidentiality, resists pressure to bypass required steps, and protects taxpayer documents and interests.\n Provides equitable, dignified service and makes timely decisions during high-volume periods.\n Technology and Data\n \n Uses tax software, spreadsheets, appointment and tracking systems, scanners, email, and reporting tools effectively.\n Produces accurate inventory and aging reports that support operational decisions.\n \n \n Qualifications (Education and Experience)Education\n \n High school diploma or equivalent required.\n Associate or bachelor's degree in accounting, finance, business, operations, public administration, or a related field preferred.\n Experience and Credentials\n \n At least two tax seasons of VITA/TCE, individual income-tax preparation, quality review, drop-off processing, or comparable tax operations experience strongly preferred.\n Experience coordinating work queues, case inventories, document control, multi-step client services, or deadline-driven operations required.\n Ability to obtain and maintain IRS Volunteer Standards of Conduct, Intake/Interview and Quality Review, Advanced, and other state, local, specialty, or managerial certifications required by CWF.\n Demonstrated ability to track a high volume of open items, assign work, follow up consistently, resolve bottlenecks, and meet filing deadlines.\n Strong attention to detail, written documentation, customer service, problem-solving, de-escalation, and communication skills.\n Proficiency with tax software, spreadsheets, email, scanners, electronic document systems, and tracking or reporting tools.\n Bilingual or multilingual ability is valued based on community and site needs.\n \n Supervisory Responsibilities\n Provides daily functional direction to Intake Specialists, Tax Associates, interns, volunteers, Senior Tax Analysts, and other personnel assigned to drop-off workflow. Formal personnel supervision and employment decisions remain with the Tax Site Coordinator, tax operations leadership, and Human Resources.\n Other Specialties, Certifications, Physical Requirements, and Work Conditions\n \n \n This is a temporary, seasonal position. Work dates, weekly hours, assigned location, and continuation of employment depend on tax-season needs, funding, site schedules, performance, and client demand.\n Regular, predictable attendance is required. Evening, weekend, extended, and holiday hours may be required during training, site launch, peak filing periods, deadlines, and closeout.\n The position may operate at CWF offices, tax sites, partner facilities, community locations, or in an approved virtual setting and may be reassigned based on operational need.\n The position routinely uses computers, phones, tax software, appointment and data systems, scanners, printers, and other office equipment.\n The position requires prolonged sitting or standing, frequent interaction with the public, movement throughout the tax site, and the ability to lift or move materials weighing up to 10 pounds.\n The employee must maintain taxpayer confidentiality, safeguard personally identifiable information, follow CWF and IRS security requirements, and immediately report suspected privacy or security incidents.\n Employment is contingent upon completing required onboarding, training, background or screening requirements, and IRS certifications established for the assignment.

Job Description Overview of Campaign for Working Families Campaign for Working Families, Inc. (CWF) champions the financial well-being and economic mobility of individuals and families through programs, advocacy, initiatives, and support systems that promote equitable opportunity and financial stability. CWF believes every individual and family deserves respect, dignity, and access to the tools and information needed to succeed. CWF advances positive change at the policy and grassroots levels through empathy, data-driven decision-making, and collective action. The following core values guide CWF's mission, goals, and service to individuals and families throughout its communities: • Equity and Inclusion: We believe all individuals and families, regardless of background, race, gender, or socioeconomic status, should have equitable opportunities and access to resources., • Family-Centered Approach: We prioritize policies and initiatives that support family well-being, stability, and growth, recognizing that strong families are the foundation of thriving communities., • Collaboration and Partnerships: We value collaboration with organizations, government agencies, businesses, educational institutions, and individuals who share our commitment to working families., • Data-Driven Decision-Making: We use evidence and data to guide policies, programs, and operational decisions, ensuring that our efforts are effective and impactful., • Respect and Dignity: We treat every individual with respect and dignity, recognize each person's inherent worth, and work to create systems that uphold these values. Position Summary The Tax Site Coordinator leads the daily operation of an assigned CWF tax site and is accountable for safe, compliant, efficient, and client-centered service delivery. The Coordinator organizes client flow from arrival through departure; assigns and supports Intake Specialists, Tax Associates, Senior Tax Analysts, interns, and volunteers; oversees appointments, walk-ins, drop-off returns, staffing coverage, equipment, supplies, records, opening, and closing; monitors production and wait times; resolves operational and client concerns; and escalates tax, personnel, technology, safety, privacy, or compliance issues. Philadelphia and New Jersey Tax Site Coordinators report to the Tax Operations Area Manager; New York Tax Site Coordinators report to the Director of Tax Operations - New York; Virtual Tax Site Coordinators report to the Tax Operations Area Manager - Virtual. The role ensures adherence to IRS Volunteer Income Tax Assistance/Tax Counseling for the Elderly requirements, CWF procedures, Quality Site Requirements, taxpayer confidentiality standards, and approved service goals throughout the tax season. Roles and Responsibilities Site Leadership and Daily Operations • Open, organize, and close the assigned site according to CWF checklists, posted schedules, host-site requirements, security procedures, and IRS Quality Site Requirements., • Direct daily workflow for appointments, walk-ins, intake, tax preparation, quality review, drop-off services, signatures, return transmission readiness, referrals, and client departure., • Confirm adequate staff coverage, assign workstations and functions, conduct opening huddles, communicate daily priorities, and adjust assignments based on volume, certification level, and service needs., • Monitor wait times, appointment status, unfinished returns, production, staff availability, and client flow; make timely adjustments to prevent avoidable delays or bottlenecks., • Maintain an orderly, professional, accessible, and welcoming environment for clients, staff, interns, volunteers, and partner representatives., • Complete required opening, operating, incident, production, and closing documentation accurately and timely.Staff, Intern, and Volunteer Coordination, • Provide day-to-day direction, coaching, support, and accountability to Senior Tax Analysts, Intake Specialists, Tax Associates, interns, volunteers, and other assigned seasonal personnel., • Verify that each person performs only the functions authorized by current training, IRS certification, CWF approval, and system access., • Monitor attendance, punctuality, professionalism, productivity, client service, teamwork, adherence to procedures, and appropriate use of work time., • Address routine performance or conduct issues promptly and document or escalate concerns to the Tax Operations Area Manager and Human Resources as required., • Support on-the-job learning without permitting unqualified personnel to prepare or quality-review returns independently., • Promote respectful communication, equitable service, collaboration, and a solution-oriented site culture.Client Processing and Service, • Ensure clients receive clear instructions regarding eligibility, required documents, consent forms, service options, estimated wait times, drop-off procedures, and next steps., • Monitor intake for completeness and confirm that clients are routed to appropriately certified preparers and quality reviewers., • Resolve escalated concerns professionally, document material complaints, and refer matters beyond the Coordinator's authority to tax leadership., • Ensure clients receive required copies, explanations, signatures, follow-up instructions, and referrals before leaving the site., • Support language access, disability access, privacy, dignity, and consistent service for diverse individuals and families.Drop-off Return Management, • Coordinate with the assigned Drop-Off Manager and maintain site-level awareness of drop-off volume, aging returns, unresolved barriers, staffing needs, and material compliance concerns., • Confirm complete intake, document inventory, contact information, consent, secure labeling, chain of custody, assignment, status tracking, taxpayer interview, quality review, signatures, and return delivery., • Maintain a current log of returns awaiting preparation, missing information, quality review, taxpayer contact, signature, correction, or other follow-up., • Protect documents in approved secured locations and ensure no return is transmitted or released before all required steps are complete., • Escalate aging, incomplete, complex, rejected, or unresolved drop-off returns within required timelines.Quality, Compliance, and Risk Management, • Enforce IRS Volunteer Standards of Conduct, Intake/Interview and Quality Review requirements, Quality Site Requirements, scope-of-service rules, and CWF policies., • Confirm required reference materials, forms, signage, privacy controls, certification records, and escalation contacts are available at the site., • Prevent staff from working outside certification or program scope and refer complex or out-of-scope matters through approved channels., • Monitor quality-review completion, rejected-return follow-up, documentation gaps, recurring errors, and corrective actions., • Immediately report suspected fraud, identity theft, security incidents, threats, injuries, harassment, discrimination, serious complaints, or other material risks., • Support IRS, funder, partner, and internal site reviews; respond promptly to findings and implement required corrective action. Technology, Facilities, and Resources • Confirm workstations, internet access, tax software, printers, scanners, phones, appointment tools, security equipment, and supplies are operational before service begins., • Troubleshoot routine issues, use approved support channels, communicate outages, and implement authorized continuity procedures., • Maintain inventory and control of laptops, identification badges, keys, documents, supplies, and other assigned property., • Coordinate with host-site representatives regarding access, space, safety, cleanliness, building procedures, and operational concerns.Data, Communication, and Closeout, • Submit accurate daily production, staffing, attendance, client-flow, drop-off, incident, and operational reports by established deadlines., • Communicate site status, staffing gaps, client issues, technology problems, quality trends, supply needs, and material risks to the Tax Operations Area Manager., • Participate in required meetings, training, coaching, debriefs, and tax-season evaluations., • Complete end-of-season return follow-up, records handling, equipment and supply inventory, site restoration, documentation, and lessons-learned activities., • Perform related tax-site duties assigned by tax operations leadership. Competencies, Knowledge, Skills and Abilities Leadership and Accountability • Provides clear direction, organizes people and work, addresses concerns promptly, and follows through on commitments., • Maintains composure and sound judgment during high-volume, time-sensitive, or difficult situations.Tax-Site Operations, • Understands VITA/TCE workflow, certification boundaries, quality requirements, client processing, drop-off controls, and site closeout., • Balances service quality, production goals, staff capacity, and client experience.Communication and Client Service, • Communicates respectfully and clearly with clients, staff, interns, volunteers, partners, and leadership., • Listens carefully, de-escalates concerns, protects dignity, and provides practical next steps.Organization and Technology, • Maintains accurate logs, reports, schedules, records, equipment controls, and follow-up systems., • Uses tax software, appointment systems, spreadsheets, email, and virtual collaboration tools effectively.Integrity, Confidentiality, and Equity, • Protects taxpayer information, follows ethical requirements, and reports risks immediately., • Provides fair, culturally responsive, accessible service without discrimination. Qualifications (Education and Experience) Education • High school diploma or equivalent required., • Associate or bachelor's degree in accounting, business, public administration, social services, nonprofit management, or a related field preferred.Experience and Credentials, • At least two years of supervisory, site-coordination, tax-preparation, customer-service, or comparable high-volume operations experience preferred., • Prior VITA/TCE, community tax-site, tax preparation, or seasonal program leadership experience strongly preferred., • Ability to obtain and maintain IRS Volunteer Standards of Conduct, Intake/Interview and Quality Review, Advanced, Site Coordinator, and other certifications required by CWF., • Demonstrated ability to supervise diverse teams, manage competing priorities, solve problems, and meet deadlines., • Proficiency with computers, Microsoft Office, email, data systems, tax software, and virtual communication tools., • Bilingual or multilingual ability is valued based on community and site needs. Supervisory Responsibilities Provides daily functional supervision to Senior Tax Analysts, Intake Specialists, Tax Associates, interns, volunteers, and other personnel assigned to the site. Formal personnel actions remain subject to approval by tax operations leadership and Human Resources. Other Specialties, Certifications, Physical Requirements, and Work Conditions • This is a temporary, seasonal position. Work dates, weekly hours, assigned location, and continuation of employment depend on tax-season needs, funding, site schedules, performance, and client demand., • Regular, predictable attendance is required. Evening, weekend, extended, and holiday hours may be required during training, site launch, peak filing periods, deadlines, and closeout., • The position may operate at CWF offices, tax sites, partner facilities, community locations, or in an approved virtual setting and may be reassigned based on operational need., • The position routinely uses computers, phones, tax software, appointment and data systems, scanners, printers, and other office equipment., • The position requires prolonged sitting or standing, frequent interaction with the public, movement throughout the tax site, and the ability to lift or move materials weighing up to 10 pounds., • The employee must maintain taxpayer confidentiality, safeguard personally identifiable information, follow CWF and IRS security requirements, and immediately report suspected privacy or security incidents., • Employment is contingent upon completing required onboarding, training, background or screening requirements, and IRS certifications established for the assignment.

Job Description Overview Join a Team That Changes Lives For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives. Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters. At Elwyn, we take care of you while you care for others. We offer: • Generous Paid Time Off, • Comprehensive Medical/Dental/Vision Benefit Packages, • Earned Wage Access/On-Demand Pay, • Paid On-the-Job Training, • Tuition Reimbursement, • Career Advancement Opportunities and Growth, • Flexible Schedules, • Retirement Savings Plan Join us and be a part of something bigger. Apply today. Responsibilities Elwyn seeks a Operations Manager to implement, oversee, and ensure that the services provided in the residential CLP adhere to applicable regulations and that the services which are provided meet the needs of the individuals' receiving services, according to the Individual Support Plan (ISP) and are of high quality. The Operations Manager develops, completes, and/or oversees the completion of required program documentation, assesses individual needs, coordinates, and secures services, trains and supervises staff, attends, and leads meetings, communicates effectively with all team members, including family members, and ensures the continuous development and monitoring of programming and services to people for whom they are responsible. SALARY- $55,000+annually, negotiable DUTIES AND RESPONSIBILITIES: • Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination, • Works with, understands, and complies with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etc., • Interview and hire to build and maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, individual supervision, training, and regular staff meetings, • Oversee the management of the program staffing schedules to ensure consistent staffing, • Ensure that the Program Coordinator (PC) and staff comply with implementing and/or overseeing the following, including but not limited to a system of safe practice; fire preparedness; inspection readiness at all times; vehicle maintenance; Health Insurance Portability and Accountability Act (HIPAA) compliance; adherence to individual finance policies and protocols; operational processes including use of petty cash and other policies, procedures and protocols established for the program by a continuous review of program operations, daily guidance, and work with the team for the benefit of individuals supported, • Ensure sites operate in accordance with the organization’s quality standards for safety, cleanliness and comfort, and state licensing and accreditation standards by, including but not limited to, reviewing, and auditing daily practices, Continuous Quality Improvement (CQI) auditing, and along with the Program Coordinator and Program Specialist, leading staff meetings to train staff, • Complete required trainings to complete medication practicums with staff who administer medications, • Assist the Program Coordinator to complete Medication Administration Records (MAR) reviews in accordance with established medication administration regulations, • Manage and reconcile the petty cash accounts and ensure compliance with individual finances protocols for assigned locations, • Provide back-up for and review of the Program Coordinator for the following duties as outlined in program regulations, • Collaborate with all team members, including but not limited to individual’s family, Supports Coordination agency personnel, medical personnel, day program personnel, Program Specialist, to the benefit of the individuals supported, • In collaboration with the Program Coordinator ensure the completion of the orientation of an individual at the time of admission including but not limited to ensure fire safety training is in compliance for the individual; ensure the oversight for medical appointments being scheduled and completed timely, attended, and documented appropriately; ensure medical and healthcare is provided to individuals according to individuals’ needs, • In collaboration with the Program Coordinator, manage individuals’ finances, including allocation of personal spending money, planning of spenddowns, ensuring the accountability of individual funds by signing out monies for individuals to staff, collection of receipts and change from staff, completion of the cash ledger, and submission of reconciled finances to the Program Finance Coordinator monthly, • Lead meetings with the Nurse Case Managers to review individual’s medical appointments, medications, adaptive equipment, and other medically needed supports, • Aid in the resolution of problematic situations (i.e., communication difficulties, times of distress or agitation) that may occur for individuals supported, • Complete assigned timekeeping activities and approve/reconcile the Program Coordinators assigned timekeeping activities for all assigned staff in accordance with established program protocols, • Promptly report any infractions or failure to follow established Elwyn policies and procedures, with Department of Human Services (DHS) regulations, Health Insurance Portability & Accountability Act (HIPAA) regulations, and applicable state/local/federal regulations at all times to the appropriate party, • Maintains current state-mandated training and certifications, • Follows all current policies and procedures of Elwyn New Jersey, • Cooperates with Elwyn New Jersey and the State of New Jersey Department of Human Services, or any other authorized investigating body during an inspection, an inquiry, or investigation, • Perform cardiopulmonary resuscitation (CPR), safe crisis management, and medication administration using agency-trained protocols, • Perform other duties as assigned, • Participate in on-call rotation as assigned EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS: • High school diploma with six (6) years' experience in the field of Intellectual and Developmental Disabilities (IDD); OR associate degree in the field of human services or related field AND four (4) years of experience working directly with individuals with intellectual disabilities; OR bachelor's degree in the field of human services or related field AND two (2) years of experience working directly with individuals with intellectual disabilities; OR Master's Degree AND one (1) year of experience working directly with individuals with intellectual disabilities, • One (1) year of supervisory experience, • Previous experience working within and managing a unionized workforce preferred, • Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions, • Must be able to perform CPR and safe care using agency-trained protocols, • Experience using/knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferred, • Must submit to a criminal background check and be determined to be not disqualified by the New Jersey Department of Human Services prior to working with individuals served, • Program Coordinator or Manager experience preferred, • Demonstrated ability to lead, supervise and provide direction to teams and individual staff, • Knowledge of applicable regulations including but not limited to NJAC 10:44A, Standards for Community Residences for Individuals with Developmental Disabilities and applicable Division Circulars and Home and Community Based Services Waiver Regulations, • Knowledge of health insurances, Medical Assistance, Social Security Administration rules a plus, • Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record. #CAR123! #ZR

As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client servicesno prior tax experience required. With training and support from day one, you'll work directly with clients to gather information, prepare tax returns, and answer questions while building valuable skills and strong client relationships. You'll earn a competitive hourly rate, with opportunities to increase your earnings as you build tax knowledge and grow in the role. This role is in-person at a local H&R Block tax office. • Meet with clients to gather information and understand their tax situation, • Prepare complete and accurate tax returns with training and support from experienced teammates, • Explain tax information clearly and provide recommendations in a way clients can easily understand, • Identify tax savings opportunities and recommend relevant products and services, • Apply problem-solving skills to analyze client information and address questions or unique situations with guidance and available resources, • Build strong client relationships and support office priorities through teamwork, collaboration, and a client-first approach, • Successful completion of the H&R Block Income Tax Course 1, • Experience interacting with customers or clients in a service-oriented environment, • Strong communication skills, including explaining information clearly and asking questions to understand needs, • Problem-solving skills, including organizing information and identifying solutions, • Comfort using digital tools and systems included AI based tools like Copilot and ChatGPT, • High school diploma / GED/ equivalent, • Bachelor's degree in accounting, finance, or a related field, • Experience in a client-facing or consultative role, such as financial advising, insurance, retail sales, or professional services, • Experience asking questions and recommending solutions based on customer needs, • Ability to work 1535 hours per week, with availability up to 40 hours during peak periods, • Availability to work evenings and weekends during tax season At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. 1 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. $17.75 - $23.50/Hr. Goldman-28113-ELIZABETH NJ

As a seasonal Tax Advisor at H&R Block, you are a trusted advisor who helps clients navigate complex tax situations with confidence. You'll use your expertise to prepare accurate returns, uncover savings opportunities, and build lasting client relationships backed by industry-leading training and technology, a competitive hourly rate, and an incentive plan that rewards your impact as you build your tax expertise and serve clients. Whether you're looking for meaningful seasonal work or a path to grow in tax and financial services, this is the place. This role is in-person at a local H&R Block tax office. Prepare complete, accurate tax returns for clients with diverse and complex tax situations, including individual and business returns. Conduct in-depth client interviews to understand financial situations, life changes, and tax implications then provide clear, personalized recommendations. Build trusted client relationships by delivering empathetic, consultative service and identifying tax savings opportunities and relevant H&R Block products. Provide IRS support, tax notice assistance, and audit guidance to clients as needed. Collaborate with team members, share knowledge, and contribute to a positive, client-focused office environment. Required Qualifications: • Successful completion of the H&R Block Tax Knowledge Assessment 1, • Minimum 2 years of experience in tax preparation, accounting, finance, or bookkeeping, including preparing individual and business returns, • Experience working in a client facing, consultative, or advisory role, • Strong verbal and written communication skills, including the ability to explain tax concepts in client-friendly language, • Must complete continuing education and meet all other IRS and applicable state requirements, • High school diploma / GED / equivalent required Preferred Qualifications: • Bachelor's degree in accounting, finance or a related field, • 5+ years of experience in tax preparation, accounting, finance, bookkeeping, • CPA or Enrolled Agent (EA), or other IRS Circular 230 credential, • Experience completing complex returns, tax planning, audit support, or tax notice resolution, • Familiarity with GoSystem or Ultratax software, • Familiarity with AI-powered tools (e.g., Microsoft Copilot, ChatGPT), • Experience in a consultative or advisory client relationship role (financial advising, insurance, or professional services) Why work for us: At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. 1 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $18.24 - $66.88/Hr. Sponsored Job: Yates-28114-MARLTON NJ

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Essential Job Duties and Responsibilities • Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store., • Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business., • Promptly and accurately process guest purchases/return transactions using Point?of?Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service., • Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner., • Promote GameStop's unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program., • Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines., • Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations., • Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager., • In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities., • Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best?in?class guest service is consistently provided., • Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked., • Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order., • Ensure Omni-Channel orders are fulfilled and shipped daily., • Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager., • Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties., • Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor., • Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines., • Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager., • Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists., • Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines., • Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date., • Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager., • Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct., • Adhere to all opening and closing procedures. Qualifications • Must provide proof of identity and eligibility to legally work in the United States., • Must be at least 18 years old., • High school diploma or equivalent required; associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred., • At least 6 months of retail management experience preferred., • At least 2 years of retail sales, guest service, and/or management experience preferred., • Video game knowledge preferred. Key Job Skills and Abilities • Possess an outgoing and welcoming personality with strong people skills., • Provide genuine and individualized assistance to every guest during every visit., • Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred., • Achieve objectives in a fast-paced, rapidly changing environment., • Work independently and within a team to perform all tasks as assigned and in a timely manner., • Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace., • Operate Point-of-Sale (POS) computer system., • Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills., • Complete required paperwork properly., • Carry out instructions furnished in written, oral or diagram form., • Execute financial tasks in strict accordance with company policy., • Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability., • Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver., • Be reliable and trustworthy; always use good judgment., • Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day., • Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills., • Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases). Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position's purpose. GameStop provides equal employment opportunities