Restaurant Manager
hace 14 días
Englishtown
Job DescriptionReports to: Director of Food and Beverage. PRIMARY RESPONSIBILITIES:Restaurant manager is responsible for supervising the daily operations of all Dining room, Pavilion, Grille room, and Monmouth room service, assuring a high standard of appearance, hospitality and service of personnel. This includes monitoring the cleanliness of dining room and kitchen facilities, supervising, training, and scheduling dining room staff within budgetary restraints; and parameters of the law, and ultimately developing and implementing programs to increase sales with the goal of achieving repeat business and higher check averages. Yearly Accounting Activities: • Ensures maximum security and safety in all areas., • Ensures that regular inventories are conducted of the restaurant, bars, liquor room and cage., • Sets standard of professionalism, cleanliness and ensures courteous service to customers., • Ensures that company and statutory hygiene standards are maintained in all areas., • To be fully aware of trends in the industry and improvement of the operation., • Ensures that staffing levels are correct and to agreed standards., • Assists in promoting and marketing of the Club, on or off premises., • Ensures that service staff members are well trained, and are correctly dressed., • Maintains an accurate list of employee’s and employee information. Weekly Accounting Activities:, • Ensures that an effective table reservation system is in operation., • Circulates throughout all restaurants maintaining high customer and staff profile., • Ensures that food service orders are executed promptly and efficiently, • Ensures that regular On-the-Job Training is taking place according to the set standards including TIPS, CPR, Serve-safe., • Attends to customer complaints., • Ensures that table appointments, including table arrangements are completed., • Orders any needed inventory (linens, coffee, wine, liquor, beer, snack food products, supplies)., • Provides appropriate reports concerning food, beverages or services., • Collects staff availability and creates schedule according to weekly needs., • Monitors dining room labor and supplies budget; makes adjustments as necessary to achieve financial goals., • Ensures that all employees have uniforms, nametags, utensils, etc necessary for their position., • Maintains log of inventory changes in restaurants, bars, liquor room and cages., • Check that credit card machines were properly batched. Monthly Accounting Activities:, • Suggests menu and helps guests plan menu in conjunction with the Chef., • Ensures that regular inventories of bars, restaurant and liquor cage are conducted and that rules regarding procedure and maintenance are followed., • Ensures that staffing levels are correct and to agreed standards., • Ensures that all areas of the restaurants are clean and well maintained. Daily Accounting Activities:, • Schedules staff and plans room set up based upon anticipated guest counts and client needs., • Takes reservations and checks table reservation schedule., • Develops and maintains the guest dining room reservation system., • Greets and seats members and guests., • Inspects all linens and tables daily for proper appearance., • Carefully supervises wait-staff to help assure proper service; pours water, takes orders, runs food, and busses tables when necessary., • Inspects dining room employees to ensure that they are in proper and clean uniforms at all times., • Hires, trains and supervises dining room staff., • Issue and log any requested gift certificates for the restaurant., • Receives and handles complaints concerning food, beverages or services., • Serves as liaison between the dining room and kitchen staff., • Assures that all side work is accomplished, and all cleaning of equipment and storage areas is completed according to schedule., • Directs pre-meal meetings with dining room personnel. Relays information and policy changes and briefs personnel. IE: Menu changes, Specials, Etc., • Assures the correct appearance, cleanliness and proper set up of the dining rooms. Checks the maintenance of all equipment in the dining room and reports deficiencies., • Promotes the club social event facilities to all members., • Helps guests arrange luncheons, meetings, dinners, and other social events; obtains pertinent information needed for guest planning., • Transmits necessary information to and conducts event planning with production, serving and housekeeping staffs; arranges for printing of menu, specials, drink specials and procuring decorations and entertainment., • Prepare a floor plan for room set-up for special functions, oversees personnel scheduling for special functions and help supervise service personnel., • Oversees scheduling of periodic food and beverage service employee meetings to assure correct interpretation of club policies., • Makes suggestions about improvements in dining room procedures and layout., • Maintains control of food and beverage checks. Checks dining tickets., • Coordinates with bar to determine which drinks and liquors are in the greatest demand., • Assures that the dining room and other club areas are secure at the end of the business day., • Keeps an inventory of dining room items including silverware, coffee pots, water pitchers, salt and pepper holders and sugar caddies., • Develops and implements an ongoing marketing program to increase dining room business., • Assures that all safety, accident and emergency policies and procedures are in place and consistently followed., • Inspects dining room and food pick-up areas for sanitation and safety concerns., • Performs lock up procedures.