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Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: This Guest Services Attendant is responsible for welcoming and assisting prospective and current guests at the resort. Responsibilities include assisting guests with their luggage and valet parking. The qualified candidate must have an outgoing, friendly personality, great customer service skills and a neat, professional appearance. ESSENTIAL JOB FUNCTIONS: -Greets all arriving/departing guests by name when available, unloads/loads luggage from automobiles and provides directions/orientation to resort. -Attends to Guest's needs, i.e., information, directions, delivery of messages. etc. -Familiarizes self with local roadways, highways, attractions and general landscape of the area and provides accurate information/directions to guests. -Provides all guests with a pleasant experience by presenting self in a friendly and knowledgeable fashion. -Transports luggage to Luggage hold room or Guest room. -Orientates guests to room features and services. -Provides service to Guest during check-out by removing Guest's luggage from their room to either the Guest's automobile or luggage storage room. -Operates vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations. -Drives, parks, parallel-parks, and backs up vehicles using only side mirrors when necessary. -Performs automobile and others inspections by touch, sight, sound and smell. -Operates a motor vehicle with either a standard or automatic transmission and perform routine care of that vehicle. -Valet parks guest automobiles, secures windows and doors and retrieves automobile from parking lot. -Demonstrates knowledge of automobile security systems and kill switches. -Operates a variety of vehicle types and drives them according to the methods recommended by the manufacturer. Parks vehicles according to department policy and ensures diesels are properly connected during cold weather. -Parks automobiles in a timely fashion to assist in alleviating congestion of automobiles in front of resort. -Assists with jump starts, tire changes and gasoline refueling in accordance with department policy. -Connects/disconnects battery operated vehicles into/out of charging stations. -Fulfills the responsibilities of a Porch Attendant as needed. -Acts as an ambassador of the Resort when taking up luggage, explaining layout, activities, safety features, resort policies, amenities, etc. -Delivers Gift Shop orders, shopping orders, ice, firewood, dry cleaning and other items requested by guests. -Supplies wood for and maintains the fires in the public fireplaces. -Maintains all equipment belonging to the department in an operational fashion by appropriately using the equipment and repairing it as necessary. -Maintains a neat and clean Guest Service area. Includes the cleanliness and appearance of the Guest Service desk, office, storage room, Bellperson's lounge, porch and roadway. May include the removal of dirt, snow, glass, etc. -Takes immediate corrective action to resolve guest complaints. Refers unresolved complaints to the immediate attention of the Concierge, Bell Captain and/or Guest Relations Manager. -Shovels or brooms snow or scrapes ice from automobiles and pathways. -Carries out Guest shopping requests as directed. -Secures items stored in Guest storage areas and ensures safe-keeping. Keeps all items in an organized, neat and secure fashion. -Learns and familiarizes self with all desk functions to include, but not limited to, assisting with trip coordination, dry cleaning, cash drawer and accounting practices, trip sheet initiation and completion, ensuring all guests are appropriately handled, etc. -Works outdoors and exposed to natural elements. -Works in stressful situations and under pressure. Adapts to changing priorities and maintains composure. -Analyzes problems and develops and implements action plans to address problems. -Works independently and as part of a team. -Speaks, reads and writes the English language and communicates in a clear and congenial manner, with our guests, visitors and employees. Hears verbal instructions, directions and warnings. -Sees close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Grasps, lifts, carries and maneuvers up to 75 pounds to process luggage and firewood. -Pushes, pulls and maneuvers a loaded luggage cart weighing up to 400 lbs. in/out of elevators, through passageways or outdoors up to 500 feet., -Reaches with hands and arms, bends, kneels, stoops, twists and flexes arms, walks up and down stairs/inclines, sits, climbs up/down ladders or stands for up to 5 hours at a time. -Walks up and down a flight of up to 100 stairs frequently throughout a shift. Shovels snow for long periods of time (up to a total shift of 8 hours). Walk up to 15 miles. -Operates and uses electronic equipment such as adding machines, computers, telephones and hand-held portable radios. -Adheres to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. -Learns and successfully demonstrates the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. -Learns and retains knowledge of historical facts and information about Mohonk Mountain House and services. -Maintains a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. -Develops and maintains positive working relationships with other staff. -Attends events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture. -Answers guest questions with accurate information and demonstrates a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others. QUALIFICATIONS: -Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience. -Valid New York State Class E Chauffeur's License, or equivalent. License must be free of serious and multiple infractions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description POSITION: Senior Pastry Cook DEPARTMENT: Kitchen DATE: February 2024 BASIC FUNCTIONS AND RESPONSIBILITIES: Oversee the preparation and production of baked goods, pastries, breakfast pastries, and all associated pastry items for a resort serving up to 2500 meals per day, in accordance with company standards and local health regulations. ESSENTIAL JOB FUNCTIONS: • Supervise Bakery and Pastry Employees and ensure all staff are adhering to kitchen standards regarding proper uniform, service standards, food production, safety and sanitation, and morale., • Ensure that all pastry recipes are accurately prepared, documented, standardized, and followed by the pastry team to maintain consistency across all menu items., • Requisition food materials daily or as needed for the preparation of breakfast, lunch, and dinner services to be filled by the Receiving Department., • Develop menus, prep lists, requisitions, photograph, costing, and new menu packets with assistance of Pastry Chef and Bakery Sous Chef., • Maintain work spaces including stainless steel tables, equipment, dry storage shelves, walk-in refrigerators, freezer, and general sanitary condition of bake shop production and storage areas in a neat and orderly fashion., • Wash and disinfect kitchen area, tables, tools, knives, and equipment., • Conduct regular inspections of pastry items to ensure they meet established standards for taste, appearance, and texture., • Work with Pastry Chef, Bakery Sous Chef, and Restaurant Chefs on pastry menu design., • Maintain open lines of communication with other kitchen staff, including chefs, servers, and management, to ensure smooth coordination of operations., • Collaborate with other departments, such as the culinary team and front-of-house staff, to coordinate menu offerings, address customer feedback, and resolve any issues that arise during service., • Use units of measure encountered in the kitchen, and to scale units of measure up or down to accommodate various house counts., • Operate equipment such as ovens, stoves, grills, mixers, proofers, microwaves, steamers, kettles, and fryers., • Implement and execute dessert production on a timely basis., • Check inventory and maintain par stocks, requisitioning items as needed and maintain awareness of costs/expenses., • Carry out staff supervisory responsibilities in accordance with Mohonk policies and applicable laws including training employees, assigning duties, appraising performance, addressing complaints, rewarding and providing discipline, and resolving problems for the AM and PM shifts., • Monitor schedule daily to minimize overtime., • Maintain food and cooler logs., • Enforce strict adherence to sanitation and food safety standards in the pastry department, including proper food handling, storage, and cleanliness of equipment and workspaces., • Maintain an awareness of accurate House counts on a daily and weekly basis for menu breakdown., • Work hands on with other pastry team members to help them develop their skills., • Demonstrate flexibility in accommodating guest needs, no matter what the situation, with politeness and good manners., • Prepare special dietary meals or substitute items., • See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus., • Work safely in an environment with undetermined hazard including bulky equipment, hot equipment, wet or greasy floors, etc., • Identify safety hazards, report, and follow up to see that corrective action is taken., • Speak, read and write the English language and communicate in a clear and congenial manner including simple instructions, short correspondence, memos and recipes, with our guests, visitors and employees. Hear verbal instructions, directions and warnings., • Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time., • Lift up to 50 pounds from ground level to waist level and carry a distance of up to 100 feet with/ without assistance. Walk up to 5 miles per day., • Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 feet., • Work additional hours beyond regularly scheduled work day (evenings and weekends) as necessary., • Work in an environment which is regularly fast-paced and noisy, with temperatures ranging from the cold of a walk-in freezer to the high heat surrounding ovens and stoves., • Applies common sense understanding to carry out detailed written or oral instructions., • Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, and MS Outlook., • Research industry trends regularly and maintain a current knowledge of common or trending practices in the industry., • Complete safety training and certifications when offered., • Attend shift briefings and actively participate daily., • Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. Practice clean and neat personal hygiene according to Kitchen standards., • Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff., • Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business., • Develop palate to taste sweet, sour, bitter, and salty and demonstrate a sense of smell. QUALIFICATIONS: • Associates Degree in Baking and Pastry Arts or 3-5 years of experience in similar operation required., • Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #ZR

Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: This Guest Services Attendant is responsible for welcoming and assisting prospective and current guests at the resort. Responsibilities include assisting guests with their luggage and valet parking. The qualified candidate must have an outgoing, friendly personality, great customer service skills and a neat, professional appearance. ESSENTIAL JOB FUNCTIONS: -Greets all arriving/departing guests by name when available, unloads/loads luggage from automobiles and provides directions/orientation to resort. -Attends to Guest's needs, i.e., information, directions, delivery of messages. etc. -Familiarizes self with local roadways, highways, attractions and general landscape of the area and provides accurate information/directions to guests. -Provides all guests with a pleasant experience by presenting self in a friendly and knowledgeable fashion. -Transports luggage to Luggage hold room or Guest room. -Orientates guests to room features and services. -Provides service to Guest during check-out by removing Guest's luggage from their room to either the Guest's automobile or luggage storage room. -Operates vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations. -Drives, parks, parallel-parks, and backs up vehicles using only side mirrors when necessary. -Performs automobile and others inspections by touch, sight, sound and smell. -Operates a motor vehicle with either a standard or automatic transmission and perform routine care of that vehicle. -Valet parks guest automobiles, secures windows and doors and retrieves automobile from parking lot. -Demonstrates knowledge of automobile security systems and kill switches. -Operates a variety of vehicle types and drives them according to the methods recommended by the manufacturer. Parks vehicles according to department policy and ensures diesels are properly connected during cold weather. -Parks automobiles in a timely fashion to assist in alleviating congestion of automobiles in front of resort. -Assists with jump starts, tire changes and gasoline refueling in accordance with department policy. -Connects/disconnects battery operated vehicles into/out of charging stations. -Fulfills the responsibilities of a Porch Attendant as needed. -Acts as an ambassador of the Resort when taking up luggage, explaining layout, activities, safety features, resort policies, amenities, etc. -Delivers Gift Shop orders, shopping orders, ice, firewood, dry cleaning and other items requested by guests. -Supplies wood for and maintains the fires in the public fireplaces. -Maintains all equipment belonging to the department in an operational fashion by appropriately using the equipment and repairing it as necessary. -Maintains a neat and clean Guest Service area. Includes the cleanliness and appearance of the Guest Service desk, office, storage room, Bellperson's lounge, porch and roadway. May include the removal of dirt, snow, glass, etc. -Takes immediate corrective action to resolve guest complaints. Refers unresolved complaints to the immediate attention of the Concierge, Bell Captain and/or Guest Relations Manager. -Shovels or brooms snow or scrapes ice from automobiles and pathways. -Carries out Guest shopping requests as directed. -Secures items stored in Guest storage areas and ensures safe-keeping. Keeps all items in an organized, neat and secure fashion. -Learns and familiarizes self with all desk functions to include, but not limited to, assisting with trip coordination, dry cleaning, cash drawer and accounting practices, trip sheet initiation and completion, ensuring all guests are appropriately handled, etc. -Works outdoors and exposed to natural elements. -Works in stressful situations and under pressure. Adapts to changing priorities and maintains composure. -Analyzes problems and develops and implements action plans to address problems. -Works independently and as part of a team. -Speaks, reads and writes the English language and communicates in a clear and congenial manner, with our guests, visitors and employees. Hears verbal instructions, directions and warnings. -Sees close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Grasps, lifts, carries and maneuvers up to 75 pounds to process luggage and firewood. -Pushes, pulls and maneuvers a loaded luggage cart weighing up to 400 lbs. in/out of elevators, through passageways or outdoors up to 500 feet., -Reaches with hands and arms, bends, kneels, stoops, twists and flexes arms, walks up and down stairs/inclines, sits, climbs up/down ladders or stands for up to 5 hours at a time. -Walks up and down a flight of up to 100 stairs frequently throughout a shift. Shovels snow for long periods of time (up to a total shift of 8 hours). Walk up to 15 miles. -Operates and uses electronic equipment such as adding machines, computers, telephones and hand-held portable radios. -Adheres to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. -Learns and successfully demonstrates the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. -Learns and retains knowledge of historical facts and information about Mohonk Mountain House and services. -Maintains a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. -Develops and maintains positive working relationships with other staff. -Attends events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture. -Answers guest questions with accurate information and demonstrates a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others. QUALIFICATIONS: -Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience. -Valid New York State Class E Chauffeur's License, or equivalent. License must be free of serious and multiple infractions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job DescriptionBenefits: • Hiring bonus, • 401(k), • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • Paid time off Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. Responsibilities: • Greet clients warmly in person and over the phone, directing them to the appropriate team members., • Manage appointment scheduling and office communications., • Assist in handling incoming inquiries and maintaining customer records., • Engage in sales conversations with prospective and existing clients, identifying opportunities to offer insurance solutions., • Provide excellent customer service and follow up on client needs., • Previous experience in a receptionist or customer service role., • Excellent communication and interpersonal skills., • Strong organizational and multitasking abilities., • Comfortable with engaging in sales conversations., • Basic computer skills, including Microsoft Office and CRM systems.

Job Description Employment Type: Intern Division: Project Management Department: Project Management Salary Range: $23 - $28/hour The Project Management Intern supports Project Engineers, Project Managers, and Superintendents in coordinating and executing construction projects. This role offers hands-on experience in project documentation, scheduling, communication, and field support within a dynamic construction environment. Responsibilities / Essential Functions • Assist and support Project Engineers, Project Managers, and Superintendents on assigned projects., • Demonstrate flexibility and adaptability as a team player with strong communication and organizational skills., • Process submittals and gather/distribute information; maintain high-quality project documentation and ensure processes stay within budget and on schedule., • Attend project meetings and accurately record meeting minutes., • Assist with tracking and inspecting material deliveries., • Perform other tasks as assigned by the project team. Key Skills • Strong written and verbal communication skills., • Broad understanding of the construction industry., • Strong initiative and problem-solving abilities., • Team-oriented with strong dependability., • Ability to maintain discretion and confidentiality at all times., • Strong organizational and time management skills., • Ability to understand and follow directions effectively., • Outstanding attention to detail., • Ability to manage time effectively and handle multiple responsibilities while meeting strict deadlines. Required Experience • Currently pursuing a Bachelor’s Degree in a relevant field., • Demonstrated interest in construction management and the construction industry., • Proficiency in Microsoft Office and general computer efficiency., • Basic math and accounting skills.

Job Description Employment Type: Intern Division: Project Management Department: Project Management Salary Range: $23 - $28/hour The Project Management Intern supports Project Engineers, Project Managers, and Superintendents in coordinating and executing construction projects. This role offers hands-on experience in project documentation, scheduling, communication, and field support within a dynamic construction environment. Responsibilities / Essential Functions • Assist and support Project Engineers, Project Managers, and Superintendents on assigned projects., • Demonstrate flexibility and adaptability as a team player with strong communication and organizational skills., • Process submittals and gather/distribute information; maintain high-quality project documentation and ensure processes stay within budget and on schedule., • Attend project meetings and accurately record meeting minutes., • Assist with tracking and inspecting material deliveries., • Perform other tasks as assigned by the project team. Key Skills • Strong written and verbal communication skills., • Broad understanding of the construction industry., • Strong initiative and problem-solving abilities., • Team-oriented with strong dependability., • Ability to maintain discretion and confidentiality at all times., • Strong organizational and time management skills., • Ability to understand and follow directions effectively., • Outstanding attention to detail., • Ability to manage time effectively and handle multiple responsibilities while meeting strict deadlines. Required Experience • Currently pursuing a Bachelor’s Degree in a relevant field., • Demonstrated interest in construction management and the construction industry., • Proficiency in Microsoft Office and general computer efficiency., • Basic math and accounting skills.

Job Description POSITION: Assistant Golf Course Superintendent DEPARTMENT: Parks and Grounds DATE: July 2025 BASIC FUNCTIONS AND RESPONSIBILITIES: Working supervisor responsible for the maintenance of assigned areas on the golf course and other selected areas as required. These areas to include but not limited to: lawns at Mountain Rest Golf Course, guest cottage lawns, and the Bonticou lodge area. Additionally, this includes the facilities and equipment used by the golf course maintenance staff. ESSENTIAL JOB FUNCTIONS: • Oversee and supervise golf course staff to ensure task completion., • Work with staff to maintain the integrity and playability of the golf course and its environment including greens, fairways, roughs, practice greens, lawns, walkways, ornamental plantings, trees, shrubs, etc., • Keep up to date on latest technology concerning turf management and related topics, and apply pesticides as needed on the course., • Coordinate use, maintenance, and repair of all golf course vehicles and equipment with Golf Course Superintendent and other staff., • Provide maintenance and supervisory coverage in the absence of the Superintendent., • Ensure safety of guests, employees and self, anywhere on the property. Adhere to all safety rules and regulations and wear safety equipment as required by Mohonk Mountain House., • Wear Proper Protective Equipment when performing tasks that recommend such equipment., • Assist the Superintendent in the preparation and planning of golf course projects, special tasks and programs, i.e. Audubon, • Work with the Golf Shop staff, other departments and special groups (leagues, etc.) to ensure guest satisfaction with our facilities., • Maintain golf course inventories of equipment, tools, and supplies. Communicate needs to supervisor., • Maintain current turf grass, plant knowledge, technical updates, and provide support for our IPM program., • Maintain and repair trees, shrubs, roads, and sand traps after major weather events and on a daily basis., • Control invasive plants in naturalized areas with manual weeding and other control methods in order to keep them playable while providing forage and safety for pollinators and other wildlife., • Learn irrigation system including but not limited to repairs, winterization, start up, and programming., • Assist in adhering to a fertilization schedule for turf to keep a vigorous and lush playing surface., • Maintain order on job site and within the golf course storage areas., • Assist with regular activities and arrangements for special occasions., • Learn and maintain a basic level of horticultural and plant knowledge. Maintain all certifications/attend and pass Cornell Turfgrass Program., • Interact with fellow staff and guests in a professional, courteous method., • Monitor the safe use of the Mountain Rest Golf Course and advise players of appropriate behavior., • Positively influence staff morale and exemplify a cooperative attitude., • Support other departments in the completion of related tasks., • Support all Mohonk Mountain House programs and policies., • Present a neat, clean, and well-groomed appearance in accordance with the Mohonk Mountain House Dress and Grooming Standards., • Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff., • Learn and retain knowledge of historical facts and information about Mohonk Mountain House., • Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings., • Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time., • Lift up to 100 pounds from ground level to 36 inches with/ without assistance, lift up to 50 pounds from ground level to overhead, carry up to 100 feet with or without assistance. Walk up to 7 miles per day., • Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 feet., • See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus., • Identify and distinct between colors as to recognize visual indicators concerning golf course and plant health needs., • Act calmly and effectively in emergency situations., • Analyze problems and develop and implement action plans to address problems., • Work outdoors and expose self to natural elements including rain, heat, wind, weather extremes, pollen, and insects., • Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business., • Work with Superintendent and staff to ensure coverage on daily basis throughout the week. QUALIFICATIONS: • Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience., • Turfgrass Management Certification or 3 years of progressive experience in golf course maintenance preferred., • Previous landscaping experience preferred. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.