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Job Description VP, C&I Commercial Relationship Manager Elmwood Park, NJ FinTrust Connect has partnered with a growing community bank in New Jersey seeking to hire a VP, Commercial Relationship Manager for the bank's C&I Lending Team. This candidate is responsible for generating C&I business by focusing on developing new business relationships and a strong referral network to help them achieve mutually beneficial business goals and strengthen the communities. Why this opportunity? • Culture: At this financial services institution you will work within a culture that values their employees, their customers and their community. They pride themselves on offering the best service, attracting top employees, and offering competitive compensation, benefits and opportunities for career growth within the organization., • Function: Manage a portfolio by building on existing relationships, pursuing new clients, ensuring the highest level of service. Also manage the day-to-day credit process, including credit write-ups, customer inquiries, and deal structures., • Manage an existing portfolio, seeking opportunities to generate incremental revenue for the bank and meet customer financial goals., • Develop new client relationships which generate incremental revenue for the bank., • Recognize complex client needs and match the bank's capabilities to meet these needs., • Work with an experienced internal team including portfolio managers and loan center underwriters., • Use business acumen to structure financial loans (term, covenants, collateral, guarantees, etc.), access strengths and weaknesses of prospective borrowers and price according to risk-rated returns., • Bachelor's degree in Finance, Business Administration or related field or equivalent work experience strongly preferred., • Three (3) to five (5) years of experience as a Relationship Manager. Formal credit training preferred., • Five (5) years of experience in banking, preferably in the commercial segment., • Analyze the credit strengths and weaknesses of prospective borrowers and make loan decision recommendations., • Maintain a thorough knowledge of the bank's lending policies and regulatory requirements.

Job Description Summary: The Digital Onboarding Specialist is a contact center agent that is an individual contributor who builds and maintains positive relationships with clients, that is committed to excellence through attention to detail and accuracy. Through a client centric, consultative and educational approach, the Digital Onboarding Specialist will build trust and rapport that will deepen client relationships and provide opportunities for revenue generation and client retention. Job Responsibilities: Online Account Opening Fulfillment • Manages the Online Account Opening workflow to ensure a seamless client experience which includes the following:, • Processes, approves and supports all phases of the online application process., • Identifies potential fraud patterns within the account opening process and escalates to management and appropriate departments (Risk Management, Fraud and BSA) with a sense of urgency., • Ensures all accounts are opened within CIP/compliance requirements., • Provides guidance to clients through the account opening journey via an omnichannel to reduce client friction and optimize the digital experience., • Ensures the security of client information and minimizes financial losses to the bank by following all account opening policies and procedures, performing client verification, eliminating social engineering, and identifying fraudulent and suspicious attempts for account takeover and identity theft, while also capturing critical client data., • Receives telephone inquiries from customers, as well as contacts through alternative channels., • Effectively manages large amounts of incoming calls., • Identifies and resolves issues, concerns, and requests for information regarding the Bank’s products and services to the satisfaction of the customer., • Utilizes appropriate technology and resources to effectively manage each customer interaction and strives for the goal of first call resolution., • Projects a professional image to the customer, ensuring that all customer service protocols are demonstrated in each interaction., • Minimum 2 years of client facing banking experience., • Extensive knowledge of digital channels and offerings (Digital Insight, FIS Bill Pay, Compass for Zelle, Ensenta for Mobile Deposits, CWSI for Card Payment Capabilities)., • Extensive knowledge of digital and mobile devices, operating systems and browser configurations., • Candidate must have a proven history of exhibiting strong attention to detail., • Excellent interpersonal and communication (verbal and written) skills., • Strong time management and organizational skills., • Medical, Dental, Vision and Rx which are contributory., • Bonus programs., • Employee Stock Option Program (ESOP)., • Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)., • Paid Time Off (PTO) which includes Personal and Vacation Time., • Paid Sick Time., • Bank Holidays.

Job Description Summary: The AML Specialist II is responsible for conducting investigations of system generated alerts and unusual activity investigations originating from a variety of points, leading to potential Suspicious Activity Reporting (SAR) filing. Requires a high level of attention to detail and accountability as this role will also be responsible for supporting the Bank’s adherence to compliance through due diligence and timely completion of reviews, cases, and investigations as well as being tasked with the review and due diligence associated with the Bank’s Money Service Business (MSB) Program, and any Tier II and III MRBs. They will also be tasked with researching transactional anomalies and analyzing information produced to detect any patterns of unusual internal or external conduct, identify risk policy breakdown, and recognize fraudulent activities. Serve as a Subject Matter Expert (SME) for client behavior with various products to identify patterns indicative of possible money laundering. Job Responsibilities: Financial Crimes Mitigation • Responsible for performing detailed examinations to detect transactional and relationship patterns and behaviors, trends, and schemes across multiple business lines and products that the Bank offers., • Acts as an escalation point for more complex cases and investigations and presents recommendations and possible solutions for resolving more complex situations while exercising independent judgement and developing full knowledge in the function of identifying and resolving potentially suspicious or hazardous situations., • These methods include, but are not limited to, AML software generated alerts and cases, Currency Transaction Reporting (CTR), follow up suspicious activity investigations, and reviewing of additional reports that are custom built for detecting potential money laundering., • Communicates results of analysis and/or research to appropriate departmental leadership including conclusions and recommendations for next steps., • Tasked with overseeing that the Bank’s Money Service Business (MSB) program remains in compliance and all relative reviews, ranging from initial reviews conducted at on boarding to quarterly reviews of activity, and annual Enhanced Due Diligence (EDD) reviews are completed accurately and in a timely manner., • Acts as a liaison with front line staff to coordinate obtaining required annual documentation from higher risked clients, performs the due diligence review of collected documentation and ensures that site visits are completed annually and correctly., • Maintains current and accurate MSB High Risk listing and provides listing of clients to Treasury Operations Department to ensure that proper charges are being applied to clients., • Performs analysis on the category of customers that have been detected to have association with cryptocurrency and gambling to ensure compliance with state and federal regulations., • Completes risk assessment and analysis of customer applying for Remote Deposit Capture status (RDC) and other Treasury Management services, adhering to Bank procedures related to this product and others., • Acts as a liaison with the various departments that are involved in this process and makes suggestions to streamline the process so that growth and expansion is possible associated with this product and business line., • Maintains monthly review and analysis of this category of customer to ensure compliance with the Bank requirements for the use of RDC on a monthly and annual basis., • Performs Enhanced Due Diligence (EDD) reviews on the Bank’s High Risk customer listing, as assigned by the BSA Assistant Manager or BSA Manager., • Ensures each customer being reviewed is in compliance as it relates to Customer Information Profiles (CIP), KYC, and site visits along with the identifying reasons for the higher risk categorization of the client., • Keeps abreast of any new or amended BSA, AML compliance matters and disseminates information to appropriate Bank personnel as related to job function., • Bachelor’s degree., • Minimum 3 years of experience in financial crimes compliance, specifically in anti-money laundering (AML)., • Strong knowledge of federal and state banking regulations, operational policies, and the bank’s products and services., • Demonstrated leadership ability with proven decision-making and independent problem-solving skills., • Excellent verbal, written, and interpersonal communication skills, including the ability to draft reports, procedures, and correspondence, and effectively communicate with employees at all levels. Certified Anti-Money Laundering Specialist (CAMS) designation. Columbia Bank offers the following benefits: • Medical, Dental, Vision and Rx which are contributory., • Bonus programs., • Employee Stock Option Program (ESOP)., • Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)., • Paid Time Off (PTO) which includes Personal and Vacation Time., • Paid Sick Time., • Bank Holidays. This role is eligible for a hybrid schedule; 3 days in the office and 2 days work from home based on business need. Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.

Job DescriptionSalary: About UniTeller UniTeller Financial Services is a global corporation based in Austin, TX, specialized in cross-border and global payments. We are owned by GF Banorte, one of the largest financial institutions in Mexico and Latin America. We also have subsidiaries in Mexico, Uruguay, Brazil, Argentina, Guatemala, Paraguay, Chile, Canada, and the Philippines, and our payment services originate in all 50 states in the U.S. and are sent to more than 70 countries worldwide. Role We are seeking a senior compliance professional to lead UniTellers BSA/AML and Sanctions Compliance programs. This leader will be responsible for helping continue to build a sustainable and scalable framework that meets U.S. regulatory expectations. The role requires both strategic and hands-on leadership: from designing and implementing a standalone OFAC-aligned sanctions program and integrating that program with a Company BSA/AML control, CTR and SAR processes, and Board-level reporting. This position will have direct visibility with Senior Management and the Board of Directors and will serve as a critical point of contact for regulators and auditors for sanctions related matters. Disclaimer: Hybrid position in Rochelle Park, NJ and Austin, TX Key Responsibilities • Program Evaluation & Enhancement, • Conduct a comprehensive review of the existing BSA/AML and sanctions compliance programs., • Expand the BSA/AML risk assessment framework to identify, assess, and mitigate AML and sanctions risks across all lines of business., • Help build upon a current sanction program to assist in the development of a standalone sanctions compliance program, consistent with OFACs framework, approved by Senior Management and communicated organization wide., • Sanctions Compliance Leadership, • Appoint, train, and manage a dedicated sanctions compliance function, including supporting personnel., • Oversee daily sanctions screening of customers, beneficiaries, counterparties, and supply chain participants using automated tools, accounting for aliases and ownership structures., • Implement sanctions-specific risk assessments, internal controls, and annual testing/auditing processes., • Develop and oversee OFAC-related training tailored to money services businesses and high-risk functions., • Establish clear reporting lines to Senior Management and the Board, including routine Board updates on sanctions compliance., • BSA/AML Compliance Leadership, • Strengthen CTR reporting processes, including compliance with geographic targeting orders (e.g., $1000 CTR requirement in CA/TX zip codes), segregation of duties, and audit/testing of filing accuracy., • Revise and clarify SAR reporting policies to alight with Sanctions requirements, ensuring prompt and accurate filings., • Implement additional internal controls and periodic testing for CTR and Sanctions reporting., • Regulatory & Board Engagement, • Serve as UniTellers primary point of contact with regulators, auditors, and banking partners on sanctions matters., • Prepare and deliver comprehensive reports and presentations to regulators, auditors, Senior Management, and the Board of Directors., • Training & Culture of Compliance, • Build and deliver annual training programs for sanctions compliance, tailored to UniTellers risk profile., • Certified Anti-Money Laundering Specialist (CAMS) required., • 10+ years of direct BSA/AML and sanctions compliance experience, preferably in financial services or money services businesses., • Demonstrated ability to design and implement sanctions compliance programs consistent with OFACs framework., • Proven experience working with regulators exams, inquiries., • Strong record of preparing and presenting compliance reports to Boards of Directors and executive management., • Prior consulting experience is an asset, especially in regulatory exam preparation., • Strong leadership skills, with the ability to build, mentor, and lead a compliance team., • Strategic thinker with the ability to design and implement compliance frameworks., • Independent decision-making ability with strong problem-solving, risk assessment, and quality control expertise., • Excellent interpersonal and communication skills, capable of influencing at the executive and Board level., • Professional demeanor with high ethical standards, sound judgment, and accountability., • Reliability in meeting deadlines and proactive management of priorities., • Strong organizational and time management abilities, with a collaborative mindset., • A good sense of humor, a positive and easygoing attitude, and a proactive, can-do mindset are highly valued.

Job Description Summary: As a vital member of our Customer Service Center, you will serve as the first point of contact for our clients, addressing a wide array of banking needs. This position requires a commitment to delivering exceptional service, a proactive approach to solving problems, and the ability to enrich client interactions with comprehensive product knowledge and support. The role is crucial in ensuring client account safety and providing seamless support through calls, emails, and chat while maintaining professionalism and team spirit. Bilingual preferred. Job Responsibilities: Client Interaction Enrichment • Provide personalized support and solutions for clients' banking needs, including but not limited to general account inquiries, debit card issues, online banking assistance, and loan servicing inquiries through, email, telephone, and chat., • Identify and resolve issues, concerns, complaints, and requests for information regarding the Bank’s products and services to the satisfaction of the customer., • Utilize appropriate technology and resources to effectively manage each customer interaction and strive for the goal of first call resolution., • Proactively identify opportunities to add value during each interaction, ensuring clients feel heard, valued, and supported by going the extra mile to exceed client expectations, fostering trust and loyalty., • Work collaboratively within a team environment to share knowledge, solve problems collectively, and ensure consistency of support., • Participate in team meetings and training sessions, contributing positively to the team's development and success., • Successfully completes all required training including computer, telephone technology, products and services and standards of excellence., • Demonstrates proficiency in multi-tasking, patience, and the ability to manage stress during peak periods and privacy., • Employ the bank's policies and procedures to safeguard client data against unauthorized access or fraud., • Comply with all regulations pertaining to BSA, USA Patriot Act, OFAC and Bank policies and procedures., • Maintain an in-depth understanding of the bank's products and services, enabling informed recommendations that suit clients' unique banking needs., • Stay current with the latest banking trends, products, and technologies to provide accurate and up-to-date information., • Handle client communications across multiple channels, including phone, email, and live chat, ensuring clear, concise, and effective exchanges., • Log and track follow-up cases, ensuring all client issues are resolved in a timely and satisfactory manner., • High school diploma or equivalent required., • Associate or bachelor’s degree preferred, not required., • 1-2 years of experience in a customer service capacity, especially in a call center or banking environment, is preferred., • Demonstrated ability to provide outstanding customer service., • A passion for helping others and the ability to empathize with and prioritize customer needs., • Ability to always uphold a high degree of service standards., • Excellent verbal and written communication skills. Ability to convey information clearly and effectively across various communication channels., • Strong attention to detail and accuracy, especially in handling customer inquiries and servicing banking needs., • Proactive and creative problem-solving skills. Ability to assess customer issues and find effective solutions quickly., • Comfortable using banking software, databases, and systems. Familiarity with digital banking services is advantageous., • Strong PC trouble shooting skills, such as browser settings and proficient with internal systems., • Ability to work effectively as part of a team. Willingness to support colleagues and collaborate to achieve team goals., • Medical, Dental, Vision and Rx which are contributory., • Bonus programs., • Employee Stock Option Program (ESOP)., • Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)., • Paid Time Off (PTO) which includes Personal and Vacation Time., • Paid Sick Time., • Bank Holidays. This role is eligible for a hybrid schedule; 3 days in the office and 2 days work from home based on business need. Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.