Trabajos call center customer service representative en East Northport, New YorkCrear alertas

Job Description • General Purpose of the Job Under general supervision, the Call Center Manager acts as supervision for all call center employees, and provides customer service for incoming calls from patients to schedule or cancel appointments during high call volume. In addition to performing the functions of a call center representative, they will investigate and resolve escalated or difficult customer service complaints and calls. They will also train new call center representatives, oversee the break/lunch schedule and manage scheduling conflicts. • Essential Duties & Responsibilities, • Responsible for the onboarding and training of Call Center representatives., • Management of diffusing situations prior to being escalated to administration, • Serve as Lead to the external call center team for any inquiries or questions, • Oversight of implemented break/lunch schedules, • Responsible for managing scheduling conflicts of internal staff/coverage, • Provide flexible coverage of front-desk and/or call center when staffing needs require., • Works cohesively within the Patient Services Department., • Maintains confidentiality of patients, administrative, and financial functions, • Provides patient-focused service and presents positive impression of Long Island Select Healthcare to both internal and external customers., • Manage high-volume amount of inbound and outbound calls in a timely manner., • Answers phone promptly; in a polite and professional manner, • Documents all incoming & outgoing phone calls within the EMR, • Meet or exceed Quality Assurance Requirements and other key performance metrics., • Maintains minimum 80 answered calls and 90% call answer rate daily, • Schedules appointments for patients:, • Obtains & Enters accurate demographic information into the EMR, • Identifies client needs, clarifies information, researches issues and provides solutions., • Identifies appropriate insurance as needed and re-verifies accordingly, • Schedules appointments correctly, clearly documenting the reason for the appointment, verifies entered data coincides with appointments, • Reviews appointment details with caller prior to hanging up, • Updates patient registration/demographic info with new/terminated insurance policies, copay information, • Makes reminder phone calls as requested, • Reschedules appointments when necessary, • Acts as liaison between patient and Health Center Staff, • Directs calls to other departments/individuals when needed, • Resolves problems and fulfills requests by clarifying desired information; researches and explores alternative solutions; implements solutions; escalates unresolved problems., • Understands when to escalate calls to management, • Processes new patient registration forms, HIPAA, privacy notice, and demographic change forms., • Communicates Sliding Scale policy to patients, requests documentation., • Complete side-by-side evaluations with employees to help with training and development, • Complete call-monitoring to ensure quality and training throughout the call center regularly, • Administer coaching to employees as needed and provide clear communication regarding KPI’s for the department, • Enforce policies and procedures within the call center department on behalf of leadership., • All other duties as assigned by the Patient Services Manager., • Supervisory Responsibilities None. • Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Education and/or Experience High school diploma, General Education Diploma (GED), or High School Equivalency Diploma (HSE); College degree preferred. 2 years of supervision in a Call Center environment required. • Necessary Skills & Abilities Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software. Other Skills and Abilities • Strong Communication and People skills both verbal and written, • Strong problem solving skills, • Experience with clerical procedures, • Well organized and able to handle multiple priorities, • Understanding and application of telephone etiquette, • Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. • Travel This position may require traveling to different clinic locations depending upon scheduling needs. • Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Blood Borne Pathogen Classification: Limited exposure risk to Bloodborne Pathogens (Category III).

Job Description Chevrolet of Smithtown has an immediate openings for motivated team members in our fast growing, established Business Development Center. Previous success in a BDC Center or a Call Center is preferred but, not necessary. Bilingual is also a big plus!! Strong base plus commission pay structure gives plenty of stability with excellent earning potential. Successful candidates will have ability to multi-task, be a team player, have a pleasant personality and experience working with customers over the phone. If you are a customer service specialist looking to further your career with an established and respected automotive dealership organization, join our team at South Shore Kia! Duties As an Automotive BDC Representative, you will be directly responsible for monitoring and following up with potential customer leads received via internet, phone, and visits to the dealership. Outstanding customer service skills are required. • Following and maintaining relationship with former customers, • Monitoring and contacting internet leads, • Determining each customer's vehicle needs by active listening, • Learning, understanding, and following call, text and email scripts, • Setting, confirming, and following up on appointments sales, • Performing surveys with customers, • Other duties as required *(BILINGUAL CANDIDATES)* Requirements We are looking for enthusiastic individuals who enjoy working in a fast paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills. The ideal BDC Representative will also have: • High school diploma or GED, • Preferably a proven track record in BDC center or call center, • Excellent customer service and communication skills, • Ability to establish rapport and build relationships to ensure repeat customers, • Strong multi-tasking and organization skills, • Basic computer proficiency, • Verifiable work history, • Professional appearance and demeanor, • Strong English skills Benefits • Medical insurance, • Dental insurance, • Vision insurance, • 401(k) retirement plan, • Flexible spending accounts, • Paid time off, • Company-paid factory training, • Employee discounts If you are looking for a company where you will be appreciated and have opportunities to learn and advance, this is the place for you. Enjoy your job and the people you work with at South Shore Kia!

Job Description • General Purpose of the Job To support patients and the clinical team by managing phone calls, medication refill requests and coordinating medication prior authorizations. This role serves as a clinical liaison between patients, pharmacies, providers, and insurance companies to ensure timely access to prescribed medications while maintaining compliance with regulatory and organizational standards. The Call Center LPN Representative provides clinical support by managing and coordinating incoming triage and nursing-specific calls. This role identifies patient concerns using established protocols , provides appropriate nursing guidance within scope of practice, and ensures timely escalation to providers or registered nurses as needed. The LPN serves as a key point of contact to promote patient safety, continuity of care, and positive patient experiences. • Essential Duties & Responsibilities, • Receive incoming calls related to medication refill requests;, • Review patient records to verify eligibility, dosage, and refill timing;, • Process refill requests per provider protocols and clinical guidelines;, • Communicate with pharmacies and providers to clarify or resolve refill issues;, • Educate patients on refill processes, medication adherence, and timelines, • Initiate, submit, and track medication prior authorizations with insurance payers;, • Collect and document required clinical information to support authorization requests;, • Communicate authorizations tatus to patients, providers, and pharmacies;, • Follow up on pending or denied authorizations and escalate as appropriate;, • Maintain accurate documentation in electronic health record (EHR), • Receive and assess incoming patient calls related to symptoms, clinical concerns, and care questions, • Perform nursing triage using approved protocols, standing orders, and clinical guidelines;, • Identify urgent or emergent conditions and escalate appropriately to RNs, providers, or emergency services;, • Provide patient education and nursing guidance within LPN scope of practice;, • Provide clear empathetic communication to patients via phone and electronic messaging;, • Collaborate with physicians, nurses, medical assistants, and administrative staff;, • Address patient concerns related to medication access and insurance requirements;, • Ensure adherence to HIPAA, state nursing regulations, and organizational policies;, • Accurately document all interactions, actions ,and outcomes in the EHR;, • Meet productivity, quality, and customer service benchmarks;, • Clinical judgment within scope of practice;, • Patient safety and advocacy;, • Time management and organization;, • Maintain clear and honest documentation;, • Collaborate and communicate effectively and efficiently on a team level;, • Supervisory Responsibilities None • Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Education and/or Experience Associate's degree (A. A.) or equivalent from two-year college or technical school and one to six months' related experience and/or training; or equivalent combination of education and experience. New York State licensure as a Licensed Practical Nurse. Certified in CPR. • Necessary Skills & Abilities Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word), as well as Practice Management and Electronic Medical Record software. • Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. • Travel This job may require you to travel depending upon scheduling needs. • Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. May come into contact with human blood or other potentially infectious materials, which may result in possible exposure to blood borne pathogens (Category 1)

Job Description Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations., • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns., • Troubleshoot wireless devices, network issues, and feature functionality., • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support • Act as the AT&T subject-matter expert for retail employees and third-party labor partners., • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations., • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day., • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs., • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence • Navigate multiple systems simultaneously while engaging with customers in real time., • Document all interactions thoroughly and accurately., • Adhere to company policies, compliance requirements, and privacy standards., • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores., • Execute and maintain approved planograms for mobile devices and signage, • Maintain inventory accuracy for display devices and fixtures, • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents., • Share insights on recurring issues to improve processes and customer experience., • Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications • Strong customer service and communication skills., • Ability to handle high-stress or escalated situations with professionalism., • Proficient in multitasking and navigating complex systems., • Detail-oriented with strong problem-solving abilities., • Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications • Experience in wireless communications, retail customer service, or technical support, • Previous call center or retail support experience is a plus. What We Offer • Competitive starting pay of $26 per hour!, • Comprehensive training and development programs, • A supportive and engaging team environment, • Opportunities for career growth and advancement Benefits • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!, • 401k Plan with employer matching after one year of employment, • Paid vacation, personal/sick days, and bereavement time after 90 days, • Employee Profit Sharing Program, • 50% AT&T wireless discount, • Paid training, • Advancement opportunities, we prefer to promote from within!

As a Call Center Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. Grow and retain customers – Answer phone calls with a smile and book estimates and cleans for our valued customers. As a Customer Service Representative, you will be

Customer Service / Remote] - Anywhere in U.Competitive Pay & Benefits / Flexible Schedule / Career Growth / Meaningful Impact - As a Call Center Representative (CSR) at Wellcove, you will: Provide excellent customer service via phone and email; Respond to customer inquiries and resolve issues in a t

Customer Service / Remote] - Anywhere in U.Competitive Pay / Health benefits paid for employees / 401(k) matching / Flexible Paid Time Off Policy + 11 Paid Holidays / Paid parental leave / Learning and development allowance - As a Call Center Representative, you will: Provide outstanding customer se

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • Paid time off, • Training & development Job Title: Sales Representive/ Fronter Job Location: In person/ In office , Melville NY Job Type: FULL-TIME (M-F 8:30 am - 6pm) We are seeking a motivated and personable Sales Representative (Fronter) to serve as the first point of contact for prospective health insurance clients. In this role, you will engage with inbound and outbound leads, identify their level of interest, and qualify individuals who are genuinely seeking health insurance coverage. Qualified and serious prospects are then seamlessly transferred to a licensed sales agent to complete the enrollment process. This position is ideal for individuals looking to start a career in sales or insurance, with opportunities for advancement into a licensed sales role. Key Responsibilities • Make outbound calls and/or handle inbound inquiries from potential health insurance customers, • Engage prospects in friendly, professional conversations to understand their needs and intent, • Ask qualifying questions to determine eligibility, interest level, and readiness to enroll, • Clearly explain the next steps in the health insurance enrollment process (without selling or advising on plans), • Identify and filter out uninterested, unqualified, or non-serious leads, • Accurately document call outcomes and customer information in the CRM system, • Warm-transfer or schedule qualified, serious prospects with licensed sales agents, • Maintain compliance with company policies, call scripts, and data privacy standards, • Meet or exceed daily and weekly activity and qualification targets What This Role Is Not • No closing of sales, • No quoting, recommending, or enrolling in insurance plans, • No license is required for this role Qualifications: • Strong communication and listening skills, • Comfortable speaking on the phone for extended periods, • Ability to build quick rapport and handle objections professionally, • Organized, reliable, and goal-oriented, • Basic computer skills, • Previous call center, customer service, or sales experience is a plus but not required Preferred Traits: • Positive attitude and strong work ethic, • Coachable and eager to learn, • Ability to stay focused and productive in a fast-paced environment, • Interest in growing into a licensed health insurance agent role Compensation & Growth opporunities: • Base pay + performance-based bonuses (per qualified transfer), • Paid training provided, • Clear career path to become a Licensed Health Insurance Sales Agent for top performers What to expect: • Office envorment/ call center, • Music playing throughout the day., • High energy enviornment, • Weekly Pay; Every friday

Job DescriptionJob Title: Sales Representive/ Fronter Job Location: In person/ In office , Melville NY Job Type: FULL-TIME (M-F 8:30 am - 6pm) We are seeking a motivated and personable Sales Representative (Fronter) to serve as the first point of contact for prospective health insurance clients. In this role, you will engage with inbound and outbound leads, identify their level of interest, and qualify individuals who are genuinely seeking health insurance coverage. Qualified and serious prospects are then seamlessly transferred to a licensed sales agent to complete the enrollment process. This position is ideal for individuals looking to start a career in sales or insurance, with opportunities for advancement into a licensed sales role. Key Responsibilities • Make outbound calls and/or handle inbound inquiries from potential health insurance customers, • Engage prospects in friendly, professional conversations to understand their needs and intent, • Ask qualifying questions to determine eligibility, interest level, and readiness to enroll, • Clearly explain the next steps in the health insurance enrollment process (without selling or advising on plans), • Identify and filter out uninterested, unqualified, or non-serious leads, • Accurately document call outcomes and customer information in the CRM system, • Warm-transfer or schedule qualified, serious prospects with licensed sales agents, • Maintain compliance with company policies, call scripts, and data privacy standards, • Meet or exceed daily and weekly activity and qualification targets What This Role Is Not • No closing of sales, • No quoting, recommending, or enrolling in insurance plans, • No license is required for this role Qualifications: • Strong communication and listening skills, • Comfortable speaking on the phone for extended periods, • Ability to build quick rapport and handle objections professionally, • Organized, reliable, and goal-oriented, • Basic computer skills, • Previous call center, customer service, or sales experience is a plus but not required Preferred Traits: • Positive attitude and strong work ethic, • Coachable and eager to learn, • Ability to stay focused and productive in a fast-paced environment, • Interest in growing into a licensed health insurance agent role, • SPANISH SPEAKING IS A PLUS!!!! Compensation & Growth opporunities: • Base pay + performance-based bonuses (per qualified transfer), • Paid training provided, • Clear career path to become a Licensed Health Insurance Sales Agent for top performers What to expect: • Office envorment/ call center, • Music playing throughout the day., • High energy enviornment, • Weekly Pay; Every friday

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • Paid time off, • Training & development Job Title: Sales Representive/ Fronter Job Location: In person/ In office , Melville NY Job Type: FULL-TIME (M-F 8:30 am - 6pm) We are seeking a motivated and personable Sales Representative (Fronter) to serve as the first point of contact for prospective health insurance clients. In this role, you will engage with inbound and outbound leads, identify their level of interest, and qualify individuals who are genuinely seeking health insurance coverage. Qualified and serious prospects are then seamlessly transferred to a licensed sales agent to complete the enrollment process. This position is ideal for individuals looking to start a career in sales or insurance, with opportunities for advancement into a licensed sales role. Key Responsibilities • Make outbound calls and/or handle inbound inquiries from potential health insurance customers, • Engage prospects in friendly, professional conversations to understand their needs and intent, • Ask qualifying questions to determine eligibility, interest level, and readiness to enroll, • Clearly explain the next steps in the health insurance enrollment process (without selling or advising on plans), • Identify and filter out uninterested, unqualified, or non-serious leads, • Accurately document call outcomes and customer information in the CRM system, • Warm-transfer or schedule qualified, serious prospects with licensed sales agents, • Maintain compliance with company policies, call scripts, and data privacy standards, • Meet or exceed daily and weekly activity and qualification targets What This Role Is Not • No closing of sales, • No quoting, recommending, or enrolling in insurance plans, • No license is required for this role Qualifications: • Strong communication and listening skills, • Comfortable speaking on the phone for extended periods, • Ability to build quick rapport and handle objections professionally, • Organized, reliable, and goal-oriented, • Basic computer skills, • Previous call center, customer service, or sales experience is a plus but not required Preferred Traits: • Positive attitude and strong work ethic, • Coachable and eager to learn, • Ability to stay focused and productive in a fast-paced environment, • Interest in growing into a licensed health insurance agent role, • SPANISH SPEAKING IS A PLUS!!!! Compensation & Growth opporunities: • Base pay + performance-based bonuses (per qualified transfer), • Paid training provided, • Clear career path to become a Licensed Health Insurance Sales Agent for top performers What to expect: • Office envorment/ call center, • Music playing throughout the day., • High energy enviornment, • Weekly Pay; Every friday