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OtrosTrabajos call center customer service representative en New York, NYCrear alertas
¿Eres empresa? Contrata call center customer service representative candidatos en New York, NY
- Expedia Group
Remote Call Center Sales representativehace 4 días$35–$50 por horaJornada parcialNewarkOur company is actively seeking a highly motivated and results-oriented Remote Call Center Sales representative to join our growing team. This exciting opportunity allows you to work from the comfort of your own home while contributing to the success of our sales department. As a Remote Call Center Sales representative, you will play a key role in connecting with potential customers, understanding their needs, and offering tailored solutions. You will be responsible for managing inbound and outbound calls, generating leads, and closing sales. We are looking for someone with a passion for sales, excellent communication skills, and a strong work ethic. This role offers the chance to develop your sales expertise, build valuable relationships with clients, and contribute to the overall growth of the company. Successful candidates will be comfortable working independently in a fast-paced environment while maintaining a high level of professionalism and customer service. We provide comprehensive training and ongoing support to ensure your success. If you are a driven individual seeking a rewarding remote career in sales, we encourage you to apply. This position provides a competitive compensation package and opportunities for advancement. Join our team and experience the benefits of a dynamic and supportive work environment while building a successful career in sales. We value our employees and are committed to providing a positive and rewarding work experience. Responsibilities: Make outbound calls to potential customers to generate leads and qualify prospects. Handle inbound calls from customers and address their inquiries regarding products and services. Present and explain product features and benefits to customers, addressing their specific needs. Effectively manage sales pipeline, tracking leads and following up with potential customers. Achieve sales targets and quotas as set by the sales manager. Maintain accurate records of customer interactions and sales activities in the CRM system. Collaborate with other team members to ensure a seamless customer experience. Stay up-to-date on product knowledge and industry trends. Requirements Proven experience in call center sales or a related field. Excellent communication and interpersonal skills, with a strong ability to build rapport with customers. Strong sales acumen and closing skills. Proficiency in using CRM software and other sales tools. Ability to work independently and manage time effectively in a remote work environment. High school diploma or equivalent; Bachelor's degree preferred. Reliable internet connection and a dedicated workspace. Strong problem-solving and decision-making skills.
Inscripción fácil - Building Service 32BJ Benefit Funds
Customer Service Representative (CSR)hace 1 mes$50926.57–$53063.84 anualJornada completaManhattan, New YorkJob Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: Competitive Salary coupled with a great work/life balance Prime Location - Flatiron District in Manhattan (NYC) Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan Pension Benefit that includes monthly employer contributions Retirement Benefit that includes 3% 401K employer contributions Professional Coverage/Reimbursement includes Tuition Reimbursement Program Paid Time Off including vacation, personal, and sick days Federal Paid Holidays – Up to 11 days off with pay And more... Mission-driven, internal job growth opportunities Annual Salary Clarification: Non-Bilingual: $50,926.57; Bilingual: $53,063.84 - Per Collective Bargaining Agreement (CBA) FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: Collecting and analyzing data/information to resolve a problem in real time, at high volume standards. Provide customer service to participants to resolve eligibility or Fund benefit issues. Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman). Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance. Follow workflows to resolve participant questions. Representatives analyze and interpret customer phone and written correspondence. Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues. Operating computers with multiple information screens to research and resolve customer inquiries on line. Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation. Ability to effectively communicate to Participants. Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: Strong computer skills. Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system. Ability to prioritize work and meet deadlines. A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications. Strong analytical, problem solving and decision-making skills. Excellent organizational and prioritizing skills. Strong ability to multitask. Various work schedules available. Interpersonal Skills: Strong oral and written interpersonal skills. Demonstrated customer service orientation. Ability to effectively operate in fast-paced work environment. Excellent listening skills. Detail oriented with excellent organization and communication skills. Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None
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