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Job title Work from Home: Customer Service Representative (Healthcare) About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Work from Home: Customer Service Representative (Healthcare) Job Description: Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients. Become Part of a Team That S.O.A.R,s! • S Spark Curiosity, • O One Team, One Direction, • A Action for Results, • R Right by Right Purpose We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate human connection that makes our service exceptional. Benefits You Will Enjoy:, • Competitive pay: $14.00 â $15.00/hour., • Performance-based incentives., • Paid training in a cutting-edge virtual training environment., • Comprehensive health coverage (available after 90 days)., • Employee wellness and engagement programs., • Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.Your Role:, • Handle incoming calls promptly and professionally., • Research and provide effective resolutions to customer inquiries., • Accurately document call details., • Communicate empathetically and diplomatically with clear, professional articulation., • Meet team goals for quality and customer satisfaction daily.What You Bring to the Table:, • Commitment to excellence and a positive attitude., • Strong communication and interpersonal skills., • Comfort in a fast-paced, team-oriented environment., • Proficiency in navigating computer applications., • Desire to exceed customer expectations and grow professionally., • Previous healthcare experience is a plus., • At least 1 year of experience in a call center environment is required.Job Requirements:, • Must be 18 years or older., • High School Diploma or equivalent., • Minimum of 1 year at a single job, preferably in customer service., • Reliable attendance, with no absences in the first 90 days., • Typing at least 25 WPM., • Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download., • Secure, private work area at home., • Flexible availability, including weekends.Additional Perks:, • Daily Pay., • Medical, Dental, and Vision coverage., • Life Insurance., • Short-Term and Long-Term Disability options., • Flexible Spending Account (FSA)., • Employee Assistance Program., • 401(k) with employer contribution., • Paid Time Off (PTO)., • Tuition Reimbursement. As a work-from-home team member, you are required to participate in active camera sessions for your role. You will be expected to remain on camera throughout onboarding and training and be available on camera as needed once in production. This is a standard requirement for the position; failure to meet this expectation will result in separation from employment. Â Sagility is an Equal Opportunity Employer/Vet/Disability. Location: Work@Home USAUnited States of America

ABOUT POWERMARKET PowerMarket is a growing company working at the intersection of energy, policy and technology that believes the future of the clean energy industry is digital. In addition to launching exciting new clean energy products and services, we're a national leader in community solar and provide solar developers, utilities, and municipalities with a technology and services platform to manage their clean energy program offerings. We are a mission driven, 100% employee-owned company that’s growing rapidly. We work out of a fantastic co-working space located in midtown Manhattan, and support remote and hybrid work environments with many employees choosing to go into the office a couple days each week. Although we are open to remote candidates, very strong preference will be giving to people local to the NYC region for this role.. ROLE OVERVIEW We're looking for an experienced support and/or communications professional with direct call center experience. In this role, you will help people understand the benefits of community energy programs, facilitate their enrollment, and provide excellent customer service to ensure they remain active participants. Responsibilities • Address questions and concerns for prospective and current community solar subscribers in a fast-paced, high-customer volume environment primarily over phone and email, • Explain complex solar and energy industry concepts in accessible terms, • Provide excellent customer service by quickly answering questions, anticipating and addressing people’s concerns, and troubleshooting technical problems, • Collect, analyze and share customer feedback to internal teams to improve customer service experience, • Draft email templates, scripts, and other materials to support customer interaction, • Assist customers with billing issues both simple and complex, • Ability to quickly learn about state and utility rules and processes as they relate to participation in a renewable energy programQualifications, • Previous call-center or customer service representative experience is required, • Fantastic verbal and written communication skills, • Verbal and written Spanish language fluency preferred, • Must be based in the New York City Metropolitan Area, • Passion for the clean energy industry and a strong desire to learn more, • Strong computer literacy, • College degree in communications or related field of study preferred or equivalent professional experience, • Comfortable working in a fast-paced environment To Apply: Interested candidates should submit a resume and cover letter to careers@powermarket.io Salary $60,000 - $70,000 USD

Job DescriptionBenefits: • Bonus based on performance, • Flexible schedule, • Training & development Benefits/Perks • Competitive CompensationJob Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities • Receive inbound calls and place outbound calls, • Identify the reason for the customer’s call, collect relevant information, • Refer to premade scripts for a variety of customer service topics, • Create appointments.Qualifications, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Ability to work well under pressure, • Highly organized with the ability to prioritize projects and manage time effectively

Job DescriptionCompany Description At Skillbridge Academy, we believe that strong communication, continuous learning, and professional development are the foundations of success. We are committed to creating an engaging, supportive environment where individuals can strengthen their skills, build meaningful careers, and reach their full potential. Job Description Skillbridge Academy is seeking a motivated, personable, and detail-oriented Call Center Representative to join our growing team in New York, NY. In this role, you will serve as a key point of contact, delivering exceptional customer service, responding to inquiries, and ensuring a positive experience through every interaction. This opportunity is ideal for individuals who enjoy connecting with people, solving problems, and developing valuable professional skills in a collaborative environment. Key Responsibilities Handle inbound and outbound calls with professionalism and courtesy. Respond to customer inquiries and provide clear, accurate information. Assist with resolving concerns while maintaining a positive customer experience. Maintain organized and accurate records of customer interactions. Collaborate with team members to improve service quality and efficiency. Follow established communication standards and operational procedures. Contribute to team goals and overall customer satisfaction. Qualifications Excellent verbal and written communication skills. Strong interpersonal and active listening abilities. Positive attitude with a customer-focused mindset. Ability to multitask and stay organized in a fast-paced environment. Strong attention to detail and problem-solving skills. Basic computer proficiency and willingness to learn new systems. Dependable, adaptable, and eager to grow professionally. Additional Information Competitive Salary: $36,000 – $39,000 annually. Career Growth Opportunities: Develop professionally with opportunities for advancement. Professional Skill Development: Strengthen communication, customer service, and problem-solving skills. Supportive Team Environment: Work alongside collaborative, goal-oriented professionals. Training & Development: Gain practical knowledge and build confidence through continuous learning. Full-Time Opportunity: Establish a strong foundation for long-term career growth.

Job DescriptionTitle: HR Service Center Representative Location: New York, NY 10065 (Remote) Duration: 6+ Months Contract Job Summary: • Responsible for Tier 1 support for employee inquiries received via multiple sources (telephone, e-mail, direct interaction, etc.), providing a high level of customer service to employees, focused on First Touch Resolution., • Develop a working knowledge of general HR programs, policies, procedures, and guidelines supporting the HR function., • Responsible for issue identification, case management initiation, issue resolution, and, when needed, escalation to appropriate Tier 2 support.Responsibilities:, • Support transactions, user inquiries, and ticket resolution related to the Workday ERP implementation and existing Workday HCM platform., • Provide timely and accurate support through calls, service requests, and case management processes., • Partner with stakeholders across HR, Finance, IT, Supply Chain, Research, and other business functions to troubleshoot issues and support business processes., • Assist with system adoption, process improvements, and end-user support activities to ensure successful ERP and HCM operations.Tier 1 Support and Resolution:, • Respond to inquiries and provide Tier I support of basic to moderate complexity inquiries submitted to Resource Center, including general inquiries, feedback, or notification of incidents, using call scripts and the knowledge base to provide appropriate responses., • Actively redirect customers to self-service options as appropriate, teaching them how to be self-sufficient in the use of direct access tools and the HR knowledge base., • Use computerized systems for tracking, information gathering, and/or troubleshooting pertaining to each inquiry., • Document issues and identify appropriate actions to resolve inquiries., • Obtain supervisory input to resolve new types of problems., • Give periodic status reports in written and verbal formats., • Professionally handle all inbound/outbound inquiries., • Place outbound calls to assist with follow-up requirements., • Problem resolution., • Provide superior customer service to the employees and managers., • Contribute to a high-caliber service environment by ensuring the timeliness of customer responses and ensuring transactions are processed in a consistently accurate and timely manner.HR Operations and Transaction Support:, • Responsible for day-to-day operational support for key HR business processes and applications related to Recruiting, Employee/Manager Self-service transactions, Absence, Performance Management, Benefits, Payroll, Finance, and Compensation., • Process Workday transactions for occasional concierge service., • Perform proactive outbound follow-up communications, as necessary., • Execute tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems., • Collaborate with HR Business Partners and Managers on low-complexity issues., • Train New HR Resource Center Representatives.HR Knowledge Base Content:, • Support Development of HR Knowledge Base content., • Stay current on all new & upcoming System functionality; Policy and Procedure, regulatory, and Compliance changes for the purpose of informing business and the resource center., • Partner with HR Business Partners and Center of Expertise to understand all new and existing policies.Projects and Process Improvement:, • Provide continuous feedback to manager about trends, processes, and opportunities for improvement., • Identify and recommend process improvements that significantly reduce workloads or improve quality for his/her assigned area(s) of responsibility., • Assist with testing of enhancements to key HR applications and related processes; ensure system enhancements are thoroughly tested; assess impacts to employees, managers, and/or HR.Required Skills & Experience:, • Customer Service experience and/or aptitude.Preferred Skills & Experience:, • Less than two (2) years of experience in a Business Environment.Required Education:, • HS Diploma/GED.Preferred Education:, • Associate's Degree or Certified Vocational Training in HR or Communication. #TBL1

Job DescriptionJob: Phlebotomist 1 Location: North Bergen, NJ Duration: 2 Months Shift: Monday - Friday 5:00 AM - 1:30 PM This role will complete training at Hackensack University Medical Center ( 30 Prospect Ave, Hackensack, NJ 07601 ) for approximately 1 month then transition to Palisades Medical Center. Job Description: • The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions., • The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures., • The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner., • The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information., • Under the direction of the area supervisor, perform daily activities accurately and on time., • Maintain a safe and professional environment., • Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures., • Maintains required records and documentation., • Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Job Requirements: • Ability to provide quality, error free work in a fast-paced environment., • Ability to work independently with minimal on-site supervision., • Excellent phlebotomy skills to include pediatric and geriatric., • Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. Required Education: • High school diploma or equivalent., • Medical training: medical assistant or paramedic training preferred., • Phlebotomy certification preferred (Required in California, Nevada, and Washington). Work Experience: • Minimum of 6 months experience., • One( ) years phlebotomy experience preferred., • Customer service in a retail or service environment preferred., • Keyboard/data entry experience a must. Additional Job Details: • This role will complete training at Hackensack University Medical Center ( 30 Prospect Ave, Hackensack, NJ 07601 ) for approximately 1 month then transition to Palisades Medical Center. Pay Rates: $22.80 - 24.43/hour • Hackensack Credentialing:, • • Annual Influenza vaccination, required, • • Tdap vaccination, recommended, • • COVID-19 vaccination, recommended, • • Hepatis B vaccination, required (either a declination form to be completed or an accept and then vaccinations), • • MMR (Mumps, Rubella, Rubeola) vaccination, required, • • Varicella vaccination, required, • Drug panel must include the below:, • Cocaine, • Amphetamines, • Opiates, • 6-Monoacetylmorphine, • Oxycodones/ Oxymorphones, • PCP, • Barbiturates, • Benzodiazepines, • Buprenorphine, • Methadone, • MDMA Phlebotomist, Phlebotomy, Phlebotomist Technician, Phlebotomy Technician, Mobile Phlebotomist, Medical Assistant, Technician, Certified Phlebotomy Technician #PB03

Job DescriptionPhlebotomist II - 1st Shift Location: Jersey City, NJ Onsite Flexibility Onsite Contract Details • Position Type: Contract, • Contract Duration: 2 months, • Pay Rate: $24.51 $26.27 / Hour (USD), • Shift / Schedule: Eastern, Monday Wednesday 8:00 AM 5:00 PM, Thursday 8:00 AM 12:00 PM, Friday 8:00 AM 5:00 PM, Rotating Saturdays, • Travel Requirements: Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice., • Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Job Summary The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate. Key Responsibilities • Under the direction of the area supervisor, perform daily activities accurately and on time., • Maintain a safe and professional environment., • Perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures., • Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct., • Maintain required records and documentation., • Demonstrate organizational commitment and promotes a positive image to patients, clients, employees and the public in general.Required Skills, • Ability to provide quality, error free work in a fast-paced environment., • Ability to work independently with minimal on-site supervision., • Excellent phlebotomy skills to include pediatric and geriatric., • Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime., • Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles., • Must be able to make decisions based on established procedures and exercise good judgment., • Must have reliable transportation, valid driver license, and clean driving record, if applicable., • Capable of handling multiple priorities in a high-volume setting., • Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business., • Keyboard/data entry experience.Education Requirements, • High school diploma or equivalent (required)., • Medical training: medical assistant or paramedic training preferred., • Phlebotomy certification preferred. Required in California, Nevada, and Washington.Required Experience, • Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.Nice-to-Have Experience, • Minimum 2 years in a Patient Service Center environment preferred., • Customer service in a retail or service environment preferred.Work Environment / Physical Requirements, • Training locations may vary based on trainer availability., • Overtime availability required.Benefits, • Medical, Vision, and Dental Insurance Plans, • 401k Retirement FundAbout the Client This client is a world-leading provider of diagnostic information services in the healthcare industry, serving one in three adult Americans annually and supporting half of the physicians and hospitals across the United States, with laboratory operations extending internationally. With nearly 50,000 employees, the organization operates at national scale while delivering the diagnostic insights that drive clinical decisions, guide treatments, and ultimately save lives. The culture is built around enriching the employee experience, expanding opportunity, and elevating belonging, supported by eleven Employee Business Networks open to all employees. This organization employs phlebotomists, patient services representatives, laboratory scientists, logistics professionals, technologists, and business talent who contribute directly to patient health outcomes. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada. Job Number: 26-17116 Industry: Healthcare #gttqst

Job DescriptionJob Title: Phlebotomist II Location:Hoboken NJ 07030 Shift Time Zone:M-F 11a-7p with Rotating Saturdays 8a-2p Payrate: $24.51 -26.27/hr Duration: 3 Months Job Description: The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Job Requirements: Ability to provide quality, error free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles. Must be able to make decisions based on established procedures and exercise good judgment. Must have reliable transportation, valid driver license, and clean driving record, if applicable. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice. Capable of handling multiple priorities in a high-volume setting. Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business. Training locations may vary based on trainer availability. Required Education: High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Experience: Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections. Minimum 2 years in a Patient Service Center environment preferred. Customer service in a retail or service environment preferred. Keyboard/data entry experience. Additional Job Details: M-F 8a-4p, E/O Saturday

Job DescriptionPhlebotomist II - 1st Shift Cliffside Park, NJ 2 Months with a high possibility of extension Monday to Friday 8:30am-4:30pm Summary: The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Job Requirements: Ability to provide quality, error free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles. Must be able to make decisions based on established procedures and exercise good judgment. Must have reliable transportation, valid driver license, and clean driving record, if applicable. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice. Capable of handling multiple priorities in a high-volume setting. Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business. Training locations may vary based on trainer availability. Required Education: High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Experience: Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections. Minimum 2 years in a Patient Service Center environment preferred. Customer service in a retail or service environment preferred. Keyboard/data entry experience. Phlebotomist, Phlebotomy, Phlebotomist Technician, Phlebotomy Technician, Mobile Phlebotomist, Medical Assistant, Technician, Certified Phlebotomy Technician

Call Center / Remote] - Anywhere in U.Competitive Hourly Pay / Health-Dental-Vision-Disability-AD&D-Pet / HSA + FSA / 401(k) matching / Paid time off / Wellness program / Employee assistance program - As a Customer Service Representative at Mercola, you will: Respond promptly and professionally to c

Job Description Position: Business Support Center Representative Location: New York, NY 10017 Duration: November 16, 2026 – April 19, 2027 Schedule: Monday–Friday, 37.5 hours/week, 7.5 hours/day, with additional scheduled go-live weekend shifts Pay Rate: $22/hr. Additional Requirements / Schedule Notes Shift: 8:00 AM–4:00 PM or 11:00 AM–7:00 PM. Work Arrangement: Remote during November–December, 100% onsite during January–February for go-live/ hyper care, likely transitioning back to remote in March. Candidates must be flexible to work onsite when business or project needs require. Go-Live Availability: Must be available to work December 31, January 1, January 2, January 3, January 9, and January 10. Employment Type: Contract assignment supporting a Workday ERP implementation and go-live. Requirements Required Education High school diploma or GED. Required Experience & Skills Customer service experience and/or aptitude. Case management and inquiry resolution. Professional communication with employees and managers by phone, email, and direct interaction. Accurate documentation, data entry, issue tracking, and follow-up. Ability to learn HR business processes, policies, procedures, and applications. Preferred Experience Less than 2 years of experience in a business environment. Preferred Education Associate’s degree or certified vocational training in Human Resources or Communication. Additional Skills Workday HCM platform and Workday ERP HR operations and transaction support Recruiting and employee/manager self-service Payroll, benefits, absence, performance management, finance, and compensation HR knowledge base content and policy/procedure updates Regulatory and compliance changes Process improvement and testing system enhancements Responsibilities Provide Tier 1 support for employee inquiries received by telephone, email, service requests, and direct interaction, focusing on first-touch resolution. Support Workday ERP implementation activities and the existing Workday HCM platform, including user inquiries, transactions, and ticket resolution. Document cases, identify appropriate actions, troubleshoot issues, and escalate complex or unfamiliar problems to Tier 2 support when necessary. Use call scripts, knowledge base resources, and computerized systems to resolve inquiries and track issues. Guide employees and managers toward self-service tools and HR knowledge resources. Support day-to-day HR processes related to recruiting, employee and manager self-service, absence, performance management, benefits, payroll, finance, and compensation. Process Workday transactions, perform data entry, follow standard operating procedures, and conduct proactive follow-up communications. Collaborate with HR, Finance, IT, Supply Chain, Research, HR Business Partners, and other stakeholders to resolve issues and support business processes. Help develop and maintain HR knowledge base content and stay current on system functionality, policies, procedures, and regulatory changes. Provide status updates, identify recurring issues, and recommend process improvements. Assist with testing enhancements to HR applications and related processes, evaluating their impact on employees, managers, and HR operations. Train new HR Resource Center Representatives and perform other related duties as assigned. Additional Information English proficiency required for reading, writing, and speaking.

Competitive Compensation / Comprehensive Employee Benefits Package - As a Call Center Representative, you will: handle incoming calls from customers and assist them with inquiries, concerns, and requests; provide excellent customer service by actively listening and addressing customer needs in a tim

Customer Service Rep / Remote] - Anywhere in U.Competitive Hourly Pay / Health-Dental-Vision-Life-Disability / HSA / 401(k) retirement plan / Career advancement / Continuing education - As a Call Center Representative at MedQuest Imaging, you will: Answer inbound calls promptly and professionally to

We are currently seeking a Customer Service Representative to join our team at our modern, state-of-the-art call center in Union, NJ. We are seeking a Customer Service Representative to join our team at our Union, NJ call center. Customer Service Representative.

Extended Hours Differential Pay Added for Working Extended Hours** The 32BJ Benefit Funds is growing, and were currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays Up to 11 days off with pay, • And more... Mission-driven, internal job growth opportunities Annual Salary Clarification: Non-Bilingual: $58,035.19; Bilingual: $60,035.19 - Per Collective Bargaining Agreement (CBA) FLSA Status : Non-Exempt (Eligible for OT per business needs) Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours About Us: Building Services 32BJ Benefit Funds (the Funds) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards., • Provide customer service to participants to resolve eligibility or Fund benefit issues., • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems, • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)., • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance., • Follow workflows to resolve participant questions., • Representatives analyze and interpret customer phone and written correspondence., • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues., • Operating computers with multiple information screens to research and resolve customer inquiries on line., • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation., • Ability to effectively communicate to Participants., • Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: • Strong computer skills., • Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Various work schedules available. Interpersonal Skills: • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to effectively operate in fast-paced work environment., • Excellent listening skills., • Detail oriented with excellent organization and communication skills., • Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None

MCI is seeking a Call Center Representative for remote, work-from-home support to handle inbound and outbound customer service and sales projects for a variety of clients.

Big Brothers Big Sisters of Long Island is seeking a Customer Service/Call Center Representative for outbound donor outreach and information support.

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T

Job Title: Call Center Representative. Call Center Representative (000290). Customer Service Professional who handles incoming and outgoing calls.

We are seeking a dedicated and customer-oriented Call Center Representative to join our team. Job Description: As a Call Center Representative, you will be the first point of contact for our patients. Previous customer service or call center experience is preferred but not required.

To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed. M/F/D/V Company Overview CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chro

Inbound Sales & Customer Service Representative (Home Services) – Remote Inbound Sales | Customer Service | Appointment Setting | Call Center | CRM Position Type: Full-Time, Remote Working Hours: U. Career growth opportunities into: Senior Customer Service Representative Inbound Sales Specialis

Seeking a Phlebotomist to draw quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington. Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections. Minimum 2 years in a Patient Service Center environment preferred. Ability to provide quality, error free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles. Must be able to make decisions based on established procedures and exercise good judgment. Must have reliable transportation, valid driver license, and clean driving record, if applicable. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice. Capable of handling multiple priorities in a high-volume setting. Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business. Customer service in a retail or service environment preferred. Keyboard/data entry experience. Shift/Time Zone: Eastern, M, T, W 8a-5p, Th 8a-12p, Fri 8a-5p, Rotating Saturdays. Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics. Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. 401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins. Synectics is an equal opportunity employer.

Job DescriptionCompany Description Join an Award-Winning Personal Injury Law Firm At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time. Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm. Our Core Values Faith – We act with integrity, honesty, and purpose in everything we do. Accountability – We take ownership of our work, our commitments, and the results we deliver. Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams. Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community. Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional legal representation that maximizes every client's opportunity for success. Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive. Service to Our Community – We believe in making a positive impact beyond the courtroom by serving and strengthening the communities where we live and work. If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time. Job Description The Client Support Representative serves as the first point of contact for clients, vendors, and visitors, providing professional and courteous service while supporting daily office operations. Key Responsibilities: • Answer and route incoming calls with professionalism and efficiency., • Greet clients, vendors, and visitors in a warm and welcoming manner., • Accurately document and update information in the firm's systems., • Perform general administrative and clerical tasks as assigned., • Provide front desk coverage as needed., • Maintain a clean, organized, and professional reception and common areas., • Follow first-call resolution standards to ensure a positive client experience., • Participate in training and remain current on firm processes, procedures, and service standards. Qualifications • Fluent bilingual communication skills in English and Spanish (read, write, and speak)., • Strong customer service and communication skills., • Professional demeanor and positive attitude., • Ability to multitask and stay organized in a fast-paced environment., • Basic computer and data entry skills., • Reliable, dependable, and team-oriented., • Must be able to work onsite five (5) days per week in our New York office located at 535 Fifth Avenue, New York, NY., • Legal experience is not required. Candidates with customer service, call center, administrative, hospitality, healthcare customer service, or similar client-facing experience are encouraged to apply. Additional Information Compensation & Benefits • Competitive salary commensurate with experience, • Professional development and continuing education support, • Collaborative, growth-oriented team environment, • Medical, dental & vision, • Hospital plans, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents), • Company paid short and long-term disability, • Health & Dependent Care Spending Accounts (HSA & DCFSA), • Employee Assistance Program, • Tuition Assistance, • Paid time off and paid holidays Join Our Team At The Ward Law Group, every role contributes to changing lives. If you're looking for an opportunity where your skills, attention to detail, and dedication to client service can make a meaningful impact, we'd love to hear from you. Apply today and become part of a team that's committed to excellence, growth, and serving our clients with compassion. The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

Job Description Job Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays – Up to 11 days off with pay, • And more..., • Mission-driven, internal job growth opportunities Annual Salary Clarification: Non-Bilingual: $58,035.19; Bilingual: $60,035.19 - Per Collective Bargaining Agreement (CBA) FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards., • Provide customer service to participants to resolve eligibility or Fund benefit issues., • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems, • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)., • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance., • Follow workflows to resolve participant questions., • Representatives analyze and interpret customer phone and written correspondence., • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues., • Operating computers with multiple information screens to research and resolve customer inquiries on line., • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation., • Ability to effectively communicate to Participants., • Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: • Strong computer skills., • Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Various work schedules available. Interpersonal Skills: • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to effectively operate in fast-paced work environment., • Excellent listening skills., • Detail oriented with excellent organization and communication skills., • Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm)

Job Description The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables. To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position. Duties/Responsibilities • Provide exceptional patient service in the name of the client, • Contact patients via telephone to collect payment on medical bills, • Communicates accurate information to patients in a clear, concise and professional manner, • Review patient accounts and documents patients’ interaction and feedback, • Negotiates appropriate and reasonable payments with customers, • Sets up patient payments via check, electronic transfer or credit card, • Responsible for understanding and complying with all policies and procedures, • Meets or exceeds established goals, • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction, • All other duties as assigned by management Required Skills/Knowledge • Customer/Client Focus, • Communication Proficiency, • Confidentiality/Integrity, • Teamwork Orientation, • Basic computer skills necessary Education/Experience • Customer service experience preferred, • Prior medical billing or healthcare revenue cycle experience strongly preferred, • High school diploma or General Education Development (GED) Certificate required, • One to two years of college preferred

Job Description Position Title: Bilingual Call Center Representative Department: Dispatch Location: Corporate Headquarters Employment Type: Full-Time Schedule: 10:00 AM - 6:30 PM Hrly Rate: $19.00-$22.00 Job Summary: We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies. • Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service, • Responsible for updating all systems, tracking and logs with any issues reported to the Call Center., • •Representatives or utilized technology systems via phone and email communication modes., • •Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner, • •Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance, • •Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed, • •Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction, • •Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken, • •Identifies escalating priority issues and reports situations to leadership as soon as possible, • •Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command, • •Follows up on complicated customer calls where required, • •Completes call notes and call reports as necessary; updates as needed, • •Obtains and evaluates all relevant data to handle complaints and inquiries, • •Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers, • •Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments, • •Responsible for completing all necessary training including de-escalation and customer service technique, • •Perform other duties as assigned and directed Experience: 1 year of experience in a Call Center Representative role for a large organization, and/or; 1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate High School Diploma or equivalent Established experience in complaint resolve and incident management a must Demonstrated ability to improve organizational procedures and work effectively to improve operations Experience in data collection and information sorting Experience in customer service outreach techniques and methods Strong written and verbal communication skills Ability to work a flexible schedule Multilingual speaking and writing skills a plus

Job Description Job Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays – Up to 11 days off with pay, • And more..., • Mission-driven, internal job growth opportunities Annual Salary Clarification: Non-Bilingual: $58,035.19; Bilingual: $60,035.19 - Per Collective Bargaining Agreement (CBA) FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards., • Provide customer service to participants to resolve eligibility or Fund benefit issues., • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems, • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)., • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance., • Follow workflows to resolve participant questions., • Representatives analyze and interpret customer phone and written correspondence., • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues., • Operating computers with multiple information screens to research and resolve customer inquiries on line., • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation., • Ability to effectively communicate to Participants., • Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: • Strong computer skills., • Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Various work schedules available. Interpersonal Skills: • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to effectively operate in fast-paced work environment., • Excellent listening skills., • Detail oriented with excellent organization and communication skills., • Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm)

Job Description We are seeking a Customer Service Representative / Customer Success Specialist I to support members by delivering exceptional customer service and assisting with enrollment, recertification, and member retention activities. This role serves as the first point of contact for customer inquiries, ensuring members receive timely and accurate support while maintaining confidentiality and compliance with healthcare regulations. The ideal candidate has prior call center or healthcare customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment. Location: New York, NY 10004 Schedule: Monday – Friday, 9:00 AM – 5:00 PM Pay Rate: $22–$23/hour Key Responsibilities • Serve as the first point of contact for member inquiries via inbound and outbound calls., • Assist members with recertification and renewal of healthcare coverage., • Guide members through enrollment, re-enrollment, and plan changes., • Help members select Primary Care Providers (PCPs) and locate in-network providers and vendors., • Accurately document customer interactions and update member records., • Coordinate with internal departments to resolve member issues efficiently., • Meet daily outreach, renewal, and retention goals., • Handle customer concerns professionally while providing excellent service., • Identify trends and recommend process improvements to enhance the member experience., • Ensure all patient/member information is handled in accordance with HIPAA and company confidentiality policies., • Maintain positive communication with members, families, providers, and internal teams. Qualifications • High School Diploma or GED required., • Minimum of 1 year of customer service or call center experience required., • Healthcare, insurance, managed care, medical office, or health plan experience preferred., • Strong verbal and written communication skills., • Excellent problem-solving and customer service abilities., • Ability to multitask and work effectively in a fast-paced environment., • Strong attention to detail and organizational skills., • Ability to remain calm and professional when handling challenging customer situations. Required Language Skills Candidates must be bilingual (English + one of the following languages): • Spanish, • Bengali, • Hindi, • Russian, • Chinese (Mandarin or Cantonese), • Korean Preferred Qualifications • Managed Care experience., • Certified Application Counselor (CAC) certification is a plus., • Experience assisting members with healthcare enrollment or insurance services This position is ideal for candidates with healthcare customer service or call center experience who are passionate about helping members navigate their healthcare coverage while providing an outstanding customer experience. Why Join Us? • Competitive hourly pay, • Stable full-time hours, • Meaningful work in a healthcare setting, • Supportive team environment Benefits information Benefits include medical, dental, vision, and Paid sick time Equal Employment Opportunity Statement: Noor Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.” Physical Requirements: This position requires the ability to perform the essential functions of the role, which may include standing for extended periods, bending, reaching, and lifting up to 50 pounds on an occasional basis, with or without reasonable accommodation. Physical demands may vary depending on assignment and client-site requirements. #MinOS

Job Description Job Title: Member Services Representative (Benefits Specialist) Extended Hours Differential Pay Added for Working Extended Hours Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: • Competitive Salary coupled with a great work/life balance, • Prime Location - Flatiron District in Manhattan (NYC), • Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan, • Pension Benefit that includes monthly employer contributions, • Retirement Benefit that includes 3% 401K employer contributions, • Professional Coverage/Reimbursement includes Tuition Reimbursement Program, • Paid Time Off including vacation, personal, and sick days, • Federal Paid Holidays – Up to 11 days off with pay, • And more..., • Mission-driven, internal job growth opportunities Annual Salary Clarification: Non-Bilingual: $58,035.19; Bilingual: $60,035.19 - Per Collective Bargaining Agreement (CBA) FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards., • Provide customer service to participants to resolve eligibility or Fund benefit issues., • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems, • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman)., • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance., • Follow workflows to resolve participant questions., • Representatives analyze and interpret customer phone and written correspondence., • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues., • Operating computers with multiple information screens to research and resolve customer inquiries on line., • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation., • Ability to effectively communicate to Participants., • Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: • Strong computer skills., • Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system., • Ability to prioritize work and meet deadlines., • A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications., • Strong analytical, problem solving and decision-making skills., • Excellent organizational and prioritizing skills., • Strong ability to multitask., • Various work schedules available. Interpersonal Skills: • Strong oral and written interpersonal skills., • Demonstrated customer service orientation., • Ability to effectively operate in fast-paced work environment., • Excellent listening skills., • Detail oriented with excellent organization and communication skills., • Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours Work Hours & Shift: 35 Total (Tuesday-Friday 12:00pm-8:00pm and Saturday 9:00am-5:00pm) Differential Pay Added for Working Extended Hours

Job DescriptionCompany Description Join One of New York's Most Awarded Mental Health Employers! At NYPCC, we're not just changing lives, we're redefining what it means to build a meaningful career in mental health. 2025 and 2026 City & State Top Workplace in New York Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years Serving 15,000+ clients every month 50+ years of transforming lives across New York City If you're looking for more than just your next job, you've found it. For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience. At NYPCC, you'll find: • Competitive compensation and outstanding benefits, • Career growth through our Academy and leadership development programs, • A collaborative, mission-driven culture where our employee matters, • The chance to make a lasting impact on thousands of lives every single day Come build a career where purpose meets possibility! Job Description Job Responsibilities: • Answer all inbound calls with professionalism and customer service framework communication., • Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed, • Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls), • Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery., • Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors., • Document and complete Call Center Form for data call log. Fulfill surveys/reports issued by Call Center Supervisor as needed., • Complete Call Center task assignments provided by management team, • Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals., • Maintain confidentiality and always comply to HIPAA regulations., • Assist with intake calls for case management as needed for coverage and staff call outs., • Provide support to the clinical team and chart maintenance as needed., • Perform other duties and tasks as assigned by Senior Clerical Team, • Perform other related duties and tasks as assigned by the Call Center Supervisor.Qualifications, • Must be fully Bilingual in English and Spanish, • Must have 1 to 2 years of Call Center Representative experience in a fast paced office, preferably in medical or community mental health office, is required., • High School Diploma or equivalent is required, • Must be proficient in MS Office (Outlook, Word, and Excel), • Must have the ability to learn new software, • Possesses the personality and demeanor to work with difficult clients, • Must be detail-oriented and have the ability to multi-task, • Must be a team player, • Thrives under pressure in an outpatient client environment, • 1 form of picture ID (non-expired), • Unexpired passport: OR, • Driver’s License AND Social Security Card; OR, • State ID Card AND Social Security Card Additional Information • This is a FULLY REMOTE POSITION, • Schedule Options:, • Tues-Sat, • Sun-Thurs, • Must be willing and able to travel to the Bronx clinic for an in-person training period of approximately 45–60 days before transitioning to a fully remote role., • MUST LIVE IN THE TRI-STATE AREA, • The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC, • Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism., • Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures., • The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC, • Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism, • Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. NYPCC is an Equal Opportunity Employer Salary: $20.00-$21.00 Compensation commensurate with experience and qualifications.

Job DescriptionPosition Summary At MedReview, our mission is to bring accuracy, accountability, and clinical excellence to healthcare. As a leader in payment integrity solutions, we provide DRG Validation, Cost Outlier, and Readmission Review services to healthcare clients nationwide. Under the direction of Customer Service leadership, the Customer Service Representative is responsible for responding to customer inquiries, researching and resolving issues, supporting medical record retrieval activities, and ensuring a high level of service to clients, providers, and members. This position requires strong communication skills, attention to detail, and the ability to effectively manage multiple priorities while maintaining HIPAA compliance. Location: One Seaport Plaza, 199 Water Street, 27th Floor, New York, NY 10038 Schedule: Monday – Friday, 9:00 AM – 5:00 PM Primary Responsibilities • Answer incoming customer calls and respond to email inquiries in a professional, accurate, and timely manner., • Research customer concerns and provide appropriate information and resolution., • De-escalate customer issues and coordinate with internal departments as needed., • Review customer and client accounts and provide updates regarding claim audits, review statuses, and related inquiries., • Conduct outbound calls to providers to request medical records and supporting documentation required for review., • Verify provider contact information and ensure proper handling of confidential and protected information., • Assist users with navigating company websites, portals, and communication platforms., • Document customer interactions and maintain accurate records within company systems., • Transcribe and enter call-related information as required., • Collaborate with internal teams to improve customer service and operational efficiency., • Maintain compliance with HIPAA and all company privacy and security requirements., • Perform additional projects and duties as assigned. Qualifications • High school diploma or equivalent required., • Customer service, call center, healthcare administration, or related experience preferred., • Previous experience handling medical records required., • Knowledge of HIPAA privacy and security requirements., • Familiarity with healthcare claims processing, claim auditing, DRG Validation, Cost Outlier Reviews, and Readmission Reviews preferred., • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel., • Strong verbal, written, interpersonal, and customer service skills., • Excellent problem-solving, organizational, and time management abilities with the ability to manage multiple priorities independently., • Ability to maintain professionalism, confidentiality, and attention to detail in a fast-paced environment., • Ability to remain seated for extended periods and perform frequent computer, telephone, and data-entry tasks in an office environment. Why Work at MedReview At MedReview, you'll be part of a team dedicated to improving healthcare through accuracy, accountability, and clinical excellence. Our employees make a meaningful impact by helping healthcare organizations improve payment integrity and drive better outcomes, while working in a collaborative environment that supports professional growth, innovation, and continuous improvement. We offer competitive compensation, comprehensive benefits, and the opportunity to build a rewarding career with an industry leader. Compensation & Benefits Hourly Rate: $24.10 per hour Actual compensation will be based on qualifications, experience, skills, and business needs. Eligible employees may participate in MedReview's benefit programs, including: • Medical, Dental, and Vision Insurance, • 401(k) Retirement Plan, • Life and Disability Insurance, • Paid Time Off and Company Holidays, • Flexible Spending Accounts (FSA), • Employee Assistance Program (EAP) MedReview is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and making employment decisions without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local law. Powered by JazzHR tXr6Nkp7yp

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer service team. Answer incoming calls and respond to customer inquiries in a timely and professional manner. Proven experience in a customer service or call center role is preferred.

Job Description POSITION SUMMARY: The Administrative Assistant plays a vital role in ensuring smooth and efficient daily operations while upholding the highest standards of client service. Acting as the central point of coordination within the office, this individual is expected to be dependable, personable, punctual, and assertive. Key responsibilities include managing client interactions, routing calls, processing mail, and maintaining organized and accurate data systems. The Administrative Assistant is instrumental in facilitating a professional environment that consistently meets or exceeds client expectations. RESPONSIBILITIES: CLIENT RELATED SERVICES • Serve as the first point of contact for clients, ensuring a professional and welcoming experience., • Documents all in-office visits following the process and procedures., • Answering and routing incoming calls to the appropriate department., • Filter client calls by identifying urgent matters and following the call escalation process., • Responsible for returning missed calls and assigned callbacks provided by the Manager., • Responsible for retrieving voice messages left on Main Lines., • Handles each call with a positive, helpful attitude while being thorough in concise., • Assist with client referrals and ensure timely follow-up to maintain strong relationships and continuity of service., • Support business development efforts by attending events, distributing materials, and helping build a positive public presence for the firm., • Assist with posting content to all social media sites., • Assist with creating digital marketing, promotional material, and advertisements while ensuring brand consistency., • Assist with coordinating company marketing efforts, conferences, union events, golf outings, company events etc. OFFICE ADMINISTRATION • Processes all incoming and outgoing mail & packages via USPS, UPS and FedEx., • Fax and scan client documents in accordance with company procedures., • Collecting and routing hand-delivered packages., • Inventory management of office supplies, cleaning supplies, marketing supplies, etc. will be responsible for notifying management of supplies that require replenishing., • Maintaining the cleanliness of the office waiting area, lobby, and other public areas., • Completing assignments and tasks provided by the manager as needed. DATA ENTRY • Maintain strict confidentiality of client records and sensitive information in accordance with firm policies and legal regulations., • Categorize and upload incoming documents into the client’s matter, ensuring correct document type classification and creation of corresponding task(s)., • Complete client file requests in a timely and organized manner., • Transfer legal documents and client files to/from USB drives or CDs as needed, ensuring proper labeling, security, and documentation. REQUIREMENTS: • Minimum 1-2 years of administration experience, • 1-year experience in a call center environment preferred, • Provides a clean, polished, and professional appearance, • Proficient in relevant computer applications, • Excellent level of experience with the use of a computer and general office equipment such as printers, scanners, and copy machines, • Knowledge of customer service practices and principles, • Excellent data entry and typing skills, • Committed to providing quality service in relation to organization's mission, • Superior listening, verbal, and written communication skills, • Ability to handle stressful situations appropriately, • Ability to modify and adapt to improvements within the organization, • Ability to operate in a high-paced environment with a composed sense of urgency, • Excellent time management and organizational skills, • Bilingual/ Spanish speaking (Required), • High school diploma or equivalent (Required) PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Physical Demands: While performing the duties of this job the employee is frequently required to sit, stand, walk, talk, hear, bend, stoop, and have finger, hand, and arm dexterity. Work Environment: This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. We are a paperless work environment utilizing E-fax, Vonage Application, the Microsoft Office Suite package, & Smart Advocate legal database software.

Job Description After Hours Coordinator - Home Care Brooklyn, NY MUST be Bilingual English/ Spanish This is a full-time in person position. Job Summary: The After-Hours Coordinator is responsible for coordinating and scheduling patient care. The Home Health Aide Coordinator will be part of a call center that will handle many inbound and outbound calls to and from customers, listening to customer needs or issues. Provide helpful solutions to inquiries and solutions to problems, ensuring all customer needs are met, services are provided, and hours are billed timely. While adhering to regulatory requirements and Personal Touch Home Care customer service standards. Responsibilities: Answering customer calls and providing accurate/satisfactory answers to their queries and concerns. Call patients/families/contracts to inform them about any changes to services. Schedules/coordinates patient care staff according to Agency policy, including resolving all last-minute cancelations. Update information daily regarding employee absentee status for no call/no show, cancellations, refusals, and employee illness. Participates in compiling schedules and time summaries and submit weekly. Manage caseload pre-billing and visit verification in a timely manner. Completes monthly patient satisfaction calls as instructed by coordination management. Maintain pertinent information regarding incoming calls, availability, and comments. Accurately document in patient’s and caregiver’s records when needed. Communicates with patients/families regarding desired services. Communicates with contracts, payors, and other entities as needed for coordination of home care services and documentation. Updates Clinical Director/Supervisor regarding patient issues or concerns in a timely manner. Maintain and adhere to agency customer service policies and procedures. Participates in provision of patient billing information. Must be available to work occasional weekends and holidays as needed. Identify and escalate issues to supervisors. Perform other duties as assigned. Qualifications: MUST be Bilingual English/ Spanish Must have a flexible schedule. Must be available to work every weekend (Saturday and Sunday), with two days off during the week. Monday–Friday: Regular schedule is 2:00 PM–10:00 PM, with flexibility to start earlier when needed. Must be available to work most holidays, which are paid at time-and-a-half. Strong communication skill, both written and verbal. Great active listening skills. A patient and empathetic attitude. Strong time management and organization skills. Adaptability and flexibility. Preferably Bilingual Proficient in relevant computer applications. 1 to 3 years of experience in a call center environment. Knowledge of customer service practices and principles. Ability to remain professional and courteous with customers. Ability to multitask. Desired Skills and Experiences: Home health care experience Experience with HHAeXchange Homecare Application Call center customer service representative Microsoft Office 356 applications: TEAMs Outlook Excel Word MUST be Bilingual English/ Spanish Pay: $21.00-$25.00 per hour Job Type: Full-time We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.

Job Description Job Title: Student Services Supervisor (SSS), Pre-College 2027 Organization: Edconic Department: Residential and Student Life Reports to: Residential Hall Assistant Director, Residential Hall Director Program Information Edconic Pre – College programs provide students with an immersive environment in which they learn, investigate, and explore while having fun and discovering friends, mentors and instructors who share their passions and interests. It also gives intellectually curious students the opportunity to live and learn in a dynamic location while drawing upon the unrivaled expertise and access of The New York Times, Sotheby's Institute of Art, Vogue College of Fashion, Manchester City Sports Business School, and Wired Education encouraging students to take their learning beyond the classroom and into the real world. About Edconic Knowledge is our passion. We thrive at the intersection of business and education and have built a global reputation for developing world-class learning programs to nurture the industry leaders of tomorrow. Our mission is to empower lives through education. We seek to understand the passions of a new generation of students to help transform those passions into meaningful and fulfilling career trajectories. We do this by delivering relevant, experiential courses taught by industry experts from the world’s best brands. Edconic has been operating for two decades beginning with the acquisition of the London campus of Sotheby’s Institute of Art in 2003. Over the years we have built a portfolio of world-class academic programs with iconic brands including Sotheby’s Institute of Art, The School of the New York Times (est. 2016), City Football Leadership Institute (est. 2022) and Conde Nast College of Fashion & Design (acquired in 2023), Manchester City Sports Business School, and Wired Education. Edconic is owned by Cambridge Information Group (CIG), a family-owned investment firm since 1971 focused on long-term and meaningful ventures in education, technology, and information services. Position Description The Student Services Supervisor (SSS) serves as the lead staff member at the Student Center and plays a critical role in the academic, residential, and social aspects of the Pre-College program. In addition to serving as a primary point of contact for students and parents, the SSS provides day-to-day leadership, oversight, and scheduling coordination for all Welcome Desk Program Counselors. The SSS ensures the accurate and timely flow of information between parents, students, program staff, residential life staff, and faculty, while maintaining smooth Welcome Desk operations across all program terms. Essential Responsibilities & Duties SSS responsible for a variety of clerical and administrative duties including but not limited to: • Oversee day to day of the Welcome Desk and ensure consistent coverage during all shifts, • Create, manage, and adjust Welcome Desk staff schedules to ensure adequate staffing between 7am–11pm, • Serve as the primary point of escalation for Student Center related concerns, • Provide guidance, support, and real-time coaching to Welcome Desk Program Counselors, • Assist with onboarding, training reinforcement, and policy adherence for Student Center staff, • Greeting and welcoming students and providing parents and students with accurate information regarding classes, locations and events taking place on campus, • Answering phone and email inquiries with the highest professional standards, • Perform daily attendance checks., • Email parent & guardians regarding unaccounted day students who are missing from class, • If missing student is residential, student must be located, • Check dorm room, check classroom, contact roommate, call mobile phone, • After 30 – 45, parent/guardian must be informed, • Run Missing Student Report for Missing Student Protocol in a prompt and efficient manner, looping in the appropriate staff members when necessary, • Pastoral notes creation in Orah on student profiles, • Approve/Deny/Monitor Student Check Ins/Check Outs daily, • Other duties may be assigned. Knowledge & Abilities To perform this job successfully, an individual must be able to perform each essential duty effectively. The requirements listed here are representative of the knowledge, skill and ability required. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must exercise initiative, professionalism, sound judgement and discretion, • Superior customer services skills, • Comfortable engaging with colleagues of all levels, • Have an outgoing disposition and an enthusiasm for working with high school students, • Establishes a nurturing, inclusive community and encourages positive self-expression., • General knowledge of the principles of organization and administration, • Comfortable enforcing policies and procedures and assuming leadership roles; Must be able to work autonomously while thriving in a team environment, • Ability to adapt to changing demands, deadlines, and responsibilities, • Possess a keen interest in New York City culture and is comfortable exploring it with students Education, Work Experience and/or Licensure • Must be legally authorized to work in the United States., • Bachelor’s degree required, • 2+ year work experience (summer camp, boarding school, college campus, etc.,), • Previous customer service-related experience preferred, • Previous experience with youth, whether at summer camps or other residential programs on the administrative supportive level., • Previous experience with Microsoft Office Suite, communication platforms with or similar to Orah, Pronto, • Three references are required. SSS must complete a series of online trainings and in-person trainings prior to start of program. Dates of commitment are as follows: • Virtual Training: May 25th, 26th and May 27th, • In Person Training: May 31st – June 4th, • Term 1: June 6th – June 18th, • Term 2: June 20th – July 2nd, • Term 3: July 4th – July 16th, • Term 4: July 18th – July 30th Please Note: There will be multiple shifts between the hours of 7am-11pm. WDPCs must be able to work a flexible schedule, including some weekends. This is a non-residential position; housing will not be provided. This position offers the following: • An opportunity to work with a passionate team of diverse people, • An opportunity to chaperone events and trips to local attractions and events;, • Shift Meals, • Salary of $20 per hour Language Skills • Excellent verbal and written communication skills., • Excellent command of the English language., • Ability to speak another language is a plus. Physical Demands The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to sit, stand, walk, travel up and down stairs, crouch, stoop, and reach. Other Requirements All staff will be working closely with minors and will need to pass a criminal background check and successfully complete all training. All positions will require use of one’s personal cell phone. Work Environment The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a basic office/academic environment. The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Edconic reserves the right to modify this job description in its sole discretion. Edconic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description The Member Services Representative is responsible for responding to member/provider inquiries within specified parameters. Researches and resolves issues and inquiries in a timely and efficient manner and resolves needs and issues in an empathetic and courteous manner. Applies appropriate triage and escalation protocols. Consistently applies good judgement and reason when resolving issues. Excellent attendance and punctuality are essential for team performance and member satisfaction. Results and performance driven. RESPONSIBILITIES Compliance with call center performance standards. Responsible to answer incoming member/provider calls in accordance with established standards. Consistently meets or exceeds regulatory, contractual and accreditation call center standards including handling the volume of inbound calls, ASA, abandonment rate, call tracking standards, and resolution rate. • Inquiry Documentation. Documents and tracks 100% inquiries received through the Plan's call center using the Plan's call tracking system. Ensures that all data is entered accurately and timely., • Customer Inquiries. Receives, responds, researches and resolve all customer inquiries (telephone, walk-in, and written) including but not limited to plan benefits, policies, procedures, eligibility, referrals, authorizations, pharmacy override inquiries and claims., • Customer Education. Educates members/providers at each encounter on benefits and health plan navigation including alternative customer education resources (i.e. electronic sources). Provides accurate and effective consultation on all aspects of the health plan., • Member/Provider Satisfaction. Promotes customer satisfaction by ensuring that all customer inquiries are resolved in a timely and efficient manner in accordance with health plan guidelines. Proactively identifies areas for operational and process improvements related to customer satisfaction, identifies solutions, and assists with implementation., • Member/Provider Data Maintenance. Assists with the maintenance of member/provider data by verifying the accuracy of such data with each member encounter. Processes updates and changes to member data including but not limited to PCP changes and demographic changes., • Intra Departmental Support. Supports Plan departments through member service call and issues resolution., • Provides internal support to external member services consultants., • Research and Resolution. Researches and resolves customer inquiries in a timely and efficient manner., • Takes ownership for issues. Follows appropriate triage, resolution and escalation protocols. Confirms that issues are resolved according to customer's satisfaction., • Aware of the potential for fraud and how to report suspected fraudulent activity., • Other responsibilities as assigned. EXPERIENCE • 1 year Customer Service or call center experience., • Health care experience preferred. Preferred Experience • Knowledge of claims processing preferred., • Knowledge of TRICARE Benefit. Education/Licensure/Certification • Requires High School Diploma or Equivalent, • Associates' Degree Preferred in healthcare administration, business administration and/or information technology. Technical Skills & Competencies • Required Microsoft Office skills - Word, Outlook, PowerPoint, Excel, Access., • Experience with standard office equipment - copier, scanner, fax, multiline phone, calculator., • Excellent verbal and written communication skills. Ability to listen well., • Problem solving capabilities while dealing with conflict, hostility, multiple projects and time constraints., • Ability to take responsibility and ownership for actions and outcomes despite any obstacles and conflicts., • Decision making, ability to work with others toward team goals and maintain a positive outlook., • Dependability - available and dependable for work shift., • Able to file/retrieve documents using an alphabetical filing system., • Fundamental mathematical skills (addition, subtraction, division, calculation of percentages). Other requirements • Must have the ability to provide a high-speed internet for a home office. This role is TEMP to PERM: • TEMP Hourly Rate is $27.47, • PERM Hourly Rate $30.22 Benefits Statement: SVCMC, Inc. provides a robust benefits package that includes medical coverage through UnitedHealthcare/Oxford with no deductible for in-network services. Employees also receive vision coverage through UnitedHealthcare Vision and dental benefits through MetLife. Basic life and disability insurance are automatically provided at no cost. All employees are eligible for commuter benefits, tuition reimbursement, and a 401(k)retirement plan with an immediate employer match that is fully vested from day one. SVCMC also offers a generous time off package, which includes vacation, 10 paid holidays, and 3 personal days. Additionally, employees have access to a comprehensive Employee Assistance Program and exclusive discounts through Working Advantage. SVCMC IS AN EQUAL OPPORTUNITY EMPLOYER - ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO VETERAN STATUS, DISABILITY, OR OTHER CHARACTERISTICS PROTECTED BY LAW. Mondays & Fridays (Remote) Tuesdays through Thursdays in office. 9 am - 5 pm EST

Job Description Express Employment Professionals is hiring a Patient Access Representative for a healthcare client in Brooklyn, NY. You will be the first point of contact for patients and families, by phone and in person. If you stay calm on a busy phone line, explain things clearly, and treat every caller with patience and respect, we want to talk to you. Responsibilities • Answer a high volume of inbound calls from patients, families and providers, • Schedule, confirm and reschedule appointments, • Register patients and collect demographic and insurance information accurately, • Verify insurance eligibility and explain basic coverage and copay details, • Handle frustrated or confused callers with patience and de-escalate when needed, • Coordinate with clinical and office staff to resolve patient requests, • Keep records accurate and confidential in line with HIPAA Requirements • 1+ year of customer service, call center, medical front desk or scheduling experience, • Strong phone manner and people skills, • Comfortable with computers and entering data quickly and accurately, • Reliable, punctual and able to multitask in a fast-paced office, • High school diploma or equivalent Preferred • Healthcare experience (medical office, home care, clinic, hospital registration), • Experience with EMR or scheduling systems, • Bilingual: English plus Spanish, Russian or Bengali Why Apply • Steady, full-time work with a respected healthcare employer, • Weekly pay through Express, • Supportive team and room to grow Express Employment Professionals is an Equal Opportunity Employer.

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Transportation Planning and Management (TPM) is responsible for the safe, efficient, and environmentally responsible movement of people and goods on the City's streets, supporting the larger goals of economic and social vitality for people living, working, and doing business in New York City. The Division's responsibilities include planning, street design, technical analysis, signs, transit development, freight mobility, and markings, ensuring the safety of motor vehicle occupants, pedestrians, and cyclists. The Office of Livable Streets (OLS) is tasked with prioritizing strategic planning, community engagement, research, policy, design, implementation, and long-term management. Their goal is to create streets that are livable, supporting safety, accessibility, inclusion, resiliency, active modes, community cohesion, and economic vitality citywide. Additionally, they aim to enhance New York City's pedestrian, bicycle, and micromobility networks, providing comfortable, connected, green, and reliable transportation options across the five boroughs. They place special emphasis on Priority Investment Areas, mode shift, and reimagining streets. The office also develops innovative new programs, design typologies, project delivery, and analysis tools to meet the demands of a rapidly changing population with evolving needs and technologies. The Cycling & Micromobility Unit is responsible for the nation's largest network of on-street bicycle facilities (1,200+ lane-miles), enhancing street safety for all users, and increasing bike ridership in the five boroughs. The team's focus is the innovative redesign of city streets to expand and improve the bike network, with emphasis on improving connectivity between neighborhoods, increasing access to safe bicycle infrastructure across the city, and creating a more equitable transportation network that serves all New Yorkers. The Cycling & Micromobility Unit seeks to hire a Program Operations Coordinator to assist the Chief of Cycling & Micromobility with administrative and programmatic duties. The Program Operations Coordinator will be responsible for managing the Chief's calendar and scheduling meetings with internal and external entities. The Program Operations Coordinator will report on the Chief's schedule and support meeting preparation by developing agendas, coordinating materials, taking minutes, and ensuring participants' attendance. Responsibilities also include preparing and maintaining reports on incoming and completed requests and initiatives, ensuring accuracy and timeliness; flagging emails requiring timely follow-up; and coordinating regular unit progress reports for DOT leadership. The selected candidate will maintain organized filing systems to ensure proper recordkeeping and accessibility and support improvements to the Unit's file management system. The selected candidate will collaborate with the Unit's senior leadership team and staff across DOT to address complex issues or escalate matters as needed. The selected candidate will work closely with OLS's Director of Administration on administrative duties and procurement activities that support the Chief and the Unit. Additional duties may include filing and maintaining employee documentation, such as sick leave records; compiling tasks and standards and performance evaluations; and coordinating staff grant sheets. The selected candidate will coordinate external partner contacts, potentially conduct field observations, support outreach events, and provide general project support for the Unit's programs and initiatives. The selected candidate will manage all aspects of the distribution of NYC DOT's Bike Map, including coordinating with bicycle retailers citywide, managing shipments, and maintaining inventory. The selected candidate will coordinate all correspondence and mail, ensuring the Chief of Cycling & Micromobility receives external correspondence and that responses are prepared accordingly. The candidate will also support the Cycling & Micromobility Unit's customer service coordination by assisting with processing correspondence, distributing assignments to appropriate staff, tracking responses, and drafting responses to correspondence received through NYC DOT's public-facing website, the Mayor's Office, the 311 Call Center, social media posts, and hard-copy mail addressed to the Commissioner related to the Unit's projects and initiatives. This position may require work on weekends and evenings to participate in staffing events and workshops across the city. The ideal candidate is passionate about expanding the reach of cycling in New York City, is well organized, and has strong communication skills, writing, verbal, and people skills to effectively respond to a variety of inquiries in a professional and courteous manner in compliance with NYC DOT standards. The Department of Transportation's (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment. 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above. • Strong organizational and time-management skills, with the ability to manage multiple priorities, deadlines, and competing requests. - Excellent written and verbal communication skills, with the ability to communicate professionally with senior leadership, agency staff, external partners, and members of the public. - Experience managing calendars, coordinating meetings, preparing agendas and materials, taking meeting minutes, and tracking follow-up items. - Strong attention to detail and experience maintaining accurate records, reports, correspondence, and tracking systems. - Ability to coordinate and track high-volume correspondence and ensure requests are assigned, followed up on, and completed in a timely manner. - Strong interpersonal skills and the ability to work collaboratively with senior leadership, project managers, planners, engineers, and administrative staff. - Ability to work independently, exercise sound judgment, and identify matters requiring follow-up or escalation. - Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams. - Experience supporting procurement, personnel administration, inventory management, or other administrative operations. - Ability to communicate information about bicycle and micromobility projects and initiatives clearly and professionally to internal and external audiences. - Interest in bicycle transportation, micromobility, street safety, sustainable transportation, and expanding access to cycling throughout New York City. - Familiarity with New York City government, NYC DOT programs, the bicycle network, or transportation-related programs is preferred. As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website. New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

This position is responsible for assisting the Assistant Directors in the Fleet Management Office (FMO) by providing centralized control, coordination, communication and direction to Transportation Department and Maintenance of Equipment (MofE) Departments. This role optimizes the utilization of Metro-North Railroad (MNR) rolling stock to meet daily service, operational, and maintenance needs. The Fleet Manager contributes to ongoing operational decision-making, ensuring equipment availability and alignment with service requirements, while also assisting with initiatives aimed at reducing fleet assets, improving asset productivity, and lowering overall equipment-related costs. Duties and Responsibilities: • Monitor and report on fleet status throughout a service day, which includes: consist location, availability analysis, diesel fuel reporting, fuel cycle projections, and recommend consist cycle manipulations for fuel, servicing and consist compliance. Maintain status of fleet's availability, out-of-service records and equipment defect information., • Assist FMO's Assistant Directors in providing fleet manipulations to support service to transportation and mechanical employees to ensure the most efficient use of Metro-North's fleet., • Provide direction to Transportation Communications Union (TCU) Staff and Yardmasters to solicit rolling stock availability from Mechanical Department, maintain updated information and communication, ensure accurate information within critical systems, guide decision making process regarding consist compliance and customer satisfaction, prepare equipment to operate as unscheduled of extra train to support service or Federal Railroad Administration (FRA) mandated inspection and maintenance., • Communicate and collect real-time fleet status information from Operations Command Center (OCC), Transportation and Mechanical employees. Ensure accurate information within critical systems such as: Equipment Management Information System (EMIS), Terminal Management Incident System (TMIS), Asset Management Information System (AMS), and Incident Management System (IMS) and Personal Computer (PC) application and files to produce reports, office records and assist in the execution and maintenance of system programs., • Communicate and distribute all special equipment manipulations to Yardmasters and field Pre-Holidays, Holidays, Special Events, Group Moves, Special Projects, Heating, Ventilation, and Air Conditioning (HVAC) group needs, Charter Trains, Fumigation needs, E-Cleans, Interstate Commerce Commissions (ICCs), and wash cycles., • Plan and coordinate the movement of scheduled and non-scheduled equipment maintenance and repairs., • Coordinate and communicate with Metro-North Railroad personnel regarding the field evaluation, disposition, and repair of defective equipment, ensuring compliance with FRA regulations and MNR rules., • Promote a safe work environment and ensure safe practices within the office and throughout MNR., • Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential., • Performs other duties as assigned, • Complies with all policies and standards, • May be required to work hours outside regular work hours, as applicable, • Observes the work performed by contractors, as applicable, • Reviews invoices and approves them if the work has contractual standards, as applicable, • Addresses performance issues with the contractor, when possible, as applicable, • Escalate issues to other parties when needed, as applicable Knowledge, Skills and Abilities: • Knowledge of rail transit operations and rolling stock (equipment) including familiarity with Operation Manuals, FRA Regulations and timetables., • Knowledge of TCU and ACRE collective bargaining agreements or the ability to become familiar within 6 months of hire., • Strong written and verbal communications., • Strong management and coordination skills., • Ability to make decisions in a time sensitive work environment with competing demands while performing multiple tasks., • Working knowledge of Microsoft Office and /or comparable application., • Ability to implement and participate in Metro-North Railroads safety programs., • Must be able to work varying shifts as needed to ensure operational coverage and must be available for on-call support 24 hours a day, 7 days a week when not on scheduled leave. The following is/are preferred: • Familiarity with Metro-North Railroad Train Management Systems or similar fleet tracking system., • Familiarity with MNR Equipment Tracking Systems (TMIS, AMS, IMS)., • Familiarity with train and crew scheduling. Required Education and Experience: • Associates Degree in Arts/Sciences (AA) in Business, Transportation, Engineering and/or related field. Demonstrated equivalent experience, education and/or technical credentials to include two (2) additional years of related experience may be considered in lieu of degree., • Minimum 3 years of experience in one or more of the following positions including training periods: Conductor, Locomotive Engineer, Rail Traffic Controller, Yardmaster, Fleet Management Office Clerk, or Mechanical Personnel - Qualified Maintenance Personnel (QMP) (Tech Supervisor, Mechanical Foreman, Foreman General, General Foreman), or similar roles within a transportation operations environment. AND:, • Minimum 2 years of experience supervising and/or managing a workforce, process or projects. Licenses and Certifications: • None Other Information: • Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission)., • Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve., • Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position., • To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Equal Employment Opportunity/ADA Disclaimer: MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role. How to Apply: For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions. For External Applicants: Visit www.mta.info, click the Careers link located in the footer under the "The MTA" section, then click on See All Open MTA Positions. Search for the desired position, click Apply, and follow the instructions. Disclaimer: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Now Hiring: Telephone Operator / Communications Specialist SEND A RESUME IF INTERESTED Location: Manhattan, NY Pay: $25.00 per hour Schedule:Shift is 2p-10pm; 5 days a week Are you an excellent communicator who thrives in a fast-paced environment? We are seeking a dependable Telephone Operator / Communications Specialist to support a busy healthcare organization in Manhattan by managing incoming calls, emergency notifications, paging systems, and after-hours communications. This is an outstanding opportunity for candidates with experience in hospital switchboards, telephone operations, call centers, reception, dispatch, or customer service. Responsibilities • Operate the AMCOM telephone operator workstation to answer, route, and place internal and external calls., • Initiate overhead, radio, and computer paging accurately and efficiently., • Maintain and update on-call schedules within the AMCOM system., • Process physician answering service messages for evening, overnight, and weekend staff., • Respond to emergency communications including medical emergencies, fire alerts, bomb threats, and disaster notifications., • Follow emergency notification procedures and document all emergency events., • Assist with pager programming, testing, troubleshooting, and battery replacement., • Receive and process after-hours telecommunications trouble calls., • Perform administrative duties including message delivery, data entry, inventory support, and related clerical tasks., • Respond to TTY communications for hearing-impaired callers when necessary.Qualifications, • High School Diploma or GED required., • Previous experience as a telephone operator, hospital switchboard operator, call center representative, receptionist, dispatcher, or in healthcare communications is preferred., • Strong customer service and communication skills., • Excellent computer, multitasking, and data entry abilities., • Ability to remain calm and professional during emergency situations., • Strong attention to detail and organizational skills.Why You'll Love This Opportunity, • $25.00 per hour, • Stable opportunity with a respected healthcare organization., • Fast-paced, team-oriented environment., • Play a vital role supporting hospital operations and emergency communications., • Great opportunity for candidates looking to grow their healthcare career. Send your resume to: mfesinstine@phaxis.com Thanks, Mindy Fesinstine Phaxis LLC (516) 748-6871 mfesinstine@phaxis.com Melville, NY 11747

Job DescriptionAt 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees. Do you love solving problems, making someone's day better, and turning frustration into relief? Are you the type who listens first and finds solutions fast? Then you might be the next superstar on our Customer Success team! We’re looking for a Customer Success Representative (CSR) who thrives on delivering top-notch service and building real connections with customers. In this role, you won’t just answer questions—you’ll be a trusted guide, a helpful expert, and a vital part of a company that values empathy, initiative, and people-first thinking. Whether it’s by phone or virtual chat, you’ll bring your communication skills, patience, and positivity to every interaction. If you're passionate about helping others, solving challenges, and being part of a supportive, high-performing team—this is the opportunity you’ve been waiting for. Bilingual in English and Spanish is highly desirable. Summary: The Customer Success Representative (CSR) plays a key role in delivering exceptional support and solutions within a contact center environment. This role focuses on building strong customer relationships by actively listening, understanding individual needs, and implementing effective solutions. The CSR is responsible for resolving a wide range of inquiries and issues through customer education, proactive follow-up, and a commitment to creating a positive and professional customer experience. Schedule: 1st shift, Monday-Friday, eight or more hours per day, five days per week based on business needs. Primary schedule will be 8:30 AM – 5:30 PM, or similar. Salary Range: $18 - $19 hourly. Upon successful completion of the Level 1 Certification Test, employees will receive a $1/hour increase to their base pay rate. Compensation commensurate with experience. At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding. Essential Duties and Responsibilities include the following: • Educate and assist customer base on company website, products, and services, • Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two, • Provide customer feedback to department for new product and resource development, • Accurately notate and record each customer interaction to ensure all accounts are updated, • Be a knowledgeable point of contact for both new and existing customers, • Handle complex requests with patience, professionalism, and empathy, • Review and resolve situations in a timely manner by identifying customer concerns, • Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge, • Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations, • Complete and process all required tasks, • Regularly perform general housekeeping duties in your work area(s), • Adhere to all safety policies and protocols and maintain a safe working environment, • Attend all department/company meetings, • Other duties as assigned For an extensive list of responsibilities, duties and physical demands/work environment please refer to the attached Job Description. EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES: • High School Diploma or equivalent (GED) – required, • Previous experience in customer service roles, • Demonstrated history of stable employment, • Bilingual in English and Spanish is highly desirable., • Experience in printing or wide format production – preferred CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS: • Self-Motivation & Accountability: Ability to stay focused on tasks, meet deadlines, and produce high-quality work with minimal supervision. Holding oneself accountable for managing workloads, handling responsibilities, and maintaining professional standards., • Communication Skills: Strong written and verbal communication abilities are vital. Being clear, concise, and professional in emails, messages, and virtual meetings is critical. Active listening, and the ability to interpret and clarify communication effectively. Ability to read and understand corporate policies, job-related documents, and written/verbal instructions in English to ensure effective and compliant job performance., • Technology Proficiency: Intermediate computer knowledge, ability to type 40+ WPM with accuracy. Basic Office 365 knowledge., • Time Management: Self-discipline to manage personal and professional tasks, prioritize work, and avoid distractions at home., • Adaptability and Flexibility: Being adaptable to rapidly changing situations or project pivots without the support of in-person guidance. Comfortable with new tools and technologies, especially when team needs evolve or new platforms are introduced., • Collaboration and Teamwork: Strong ability to work as part of a virtual team. This includes both synchronous (live meetings, chats) and asynchronous (emails, shared documents) communication. Building rapport with colleagues despite the lack of physical presence, maintaining team cohesion and morale. 4over LLC Company History: 4over LLC was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others. Health and Life Insurance-

Job DescriptionBenefits: • Holiday pay, • Paid sick time, • Opportunity for advancement, • Paid time off, • Training & development Location: Brooklyn, NY Schedule: Full-time, on-site, Monday–Friday, 8:50 AM–5:00 PM Pay: $20–$24 per hour, based on experience About Tru Medical Tru Medical is a primary care and women's health practice with two Brooklyn locations. Our patients choose us because they can be seen quickly by a team that knows them. Our call center is the first voice most of them hear. What you'll do You'll work in a small, organized call center team of 5. Each day is split into two blocks: • Inbound (half your day): answer patient calls, schedule and reschedule appointments in eClinicalWorks, offer same-day or next-day visits first, and handle online booking requests and patient texts., • Outbound (the other half): confirm upcoming appointments, call patients who cancelled or missed a visit to rebook them, and work patient recall lists from a clear daily plan., • Document every call accurately in the patient's chart (telephone encounter)., • Help with insurance follow-up calls flagged by our billing team, referrals and faxes., • Cover the front desk occasionally for lunches and absences, after training. What a typical day looks like Our team handles about 175 inbound calls a day, plus outbound confirmation and recall calls. You'll know your assignment every morning before phones open, and you'll get a 60-minute admin block for paperwork. We measure results by the team's numbers, and we coach to them. What we're looking for • 1+ year in a medical office, call center or customer service role. Medical scheduling experience is a strong plus., • Bilingual English/Spanish strongly preferred., • Comfortable on the phone all day, with a calm, friendly, professional manner., • Accurate typing and documentation. What you write in a chart must be exactly what happened., • Reliable attendance and on-time arrival. Our team depends on full coverage every hour we're open., • eClinicalWorks, Zocdoc or healow experience is a plus. We'll train you on our systems. Training and growth • A structured 90-day training plan with a dedicated trainer, observed sign-offs and check-ins at 30, 60 and 90 days., • A clear career ladder: Call Center Representative, then Senior Representative, then Call Center Lead. You can also cross-train toward front desk, office administrator or medical assistant roles., • Monthly one-on-ones with your manager. Benefits • Paid time off (PTO), • Paid sick time, • Holiday pay Hiring process Phone screen, then in-person interview, then a paid 2-hour working trial (mock calls and scheduling). Tru Medical is an equal opportunity employer.

Job Description Scheduling Coordinator- Home Care Brooklyn, NY Multiple openings available – Seeking bilingual candidates fluent in: English & Mandarin Chinese English & Spanish This is a full-time in person position. You MUST be able to work some weekends Pay: $21.00-$25.00 per hour Job Summary: The Home Care Scheduling Coordinator is responsible for coordinating and scheduling patient care. The Home Care Coordinator is responsible for coordinating and overseeing home care services to ensure clients receive timely, high-quality, and compliant care. This role serves as a liaison between clients, caregivers, clinical staff, and external partners, ensuring care plans are implemented effectively and services meet regulatory and organizational standards. Responsibilities: Coordinate the scheduling and ongoing management of home care services. Match clients with appropriate caregivers based on home care needs, availability, and skill set. Communicate regularly with clients, families, caregivers, and clinical staff. Monitor service delivery, address issues, and ensure continuity of care. Maintain accurate documentation and ensure compliance with state and agency regulations. Respond to client concerns and resolve service-related issues promptly. Participate in quality assurance and performance improvement activities. Coordination with patients, families and insurance contacts to ensure services are scheduled and plans and any changes are communicated promptly and effectively. Manage scheduling of a patient caseload and associated responsibilities, such as pre-billing, attendance, and visit verification. Accurate and timely documentation in patients' and caregivers' records as applicable. Ability to work occasionally on weekends and holidays as needed. Identify and escalate issues to supervisors. Perform other duties as assigned. Qualifications: Strong communication, skill, both written and verbal. Excellent customer service skills. Strong time management and organization skills. Adaptability and flexibility. Proficient in Microsoft 365. HHAX experience preferred. 1 to 3 years' experience as a Home Care Coordinator. Ability to multitask. Desired Skills and Experiences: Home health care experience Experience with HHAeXchange Homecare Application Call center customer service representative Microsoft Office 365 applications: TEAMs Outlook Excel Word Pay: $21.00-$25.00 per hour Job Type: Full-time We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.

Job Description About Perelman Performing Arts Center (PAC NYC) Following 9/11, the community and civic planning process that resulted in the World Trade Center master plan in 2003 envisioned a new performing arts center as one of the anchors of the site. The Perelman Performing Arts Center (PAC NYC) opened in the Fall of 2023. Within its three flexible and intimate performance spaces, PAC NYC produces and presents multiple projects in theatre, dance, music and chamber opera. Across each season, we seek to celebrate life and to affirm community in our location at the World Trade Center. Our mission PAC NYC's mission is to create connections by cultivating bonds between extraordinary artists and communities, with exemplary performances in active dialogue across the arts, and in our flexible, intimate spaces, inviting conversation and new relationships. Our art and our audiences reflect the dynamic energy of all five boroughs of New York City. We invite everyone to join us as we celebrate creative expression from around the world. PAC NYC is where the world trades ideas. The role: As an Audience Services Representative (Seasonal), you will engage directly with patrons and visitors of PAC NYC, welcoming them to our space and delivering a best-in-class experience. You will assist in ticket scanning, wayfinding and ushering for performances, ensuring that the experience for each audience member is smooth, resourceful, and accessible. You will also process ticket sales over the phone and in person while working within our CRM (Spektrix) to maintain accurate data and communication. Seasonal Audience Services Representatives must be available to work a minimum of one to three shifts during show weeks, up to a maximum of 29 hours per week. Seasonal Representatives may also pick up shifts for rental events and administrative shifts when available. Your key responsibilities: Customer service • Assist patrons with inquiries they might have including directions to our theater, and recommendations for nearby parking, restaurants, and hotels, • Actively resolve any patron concerns, or escalate to the manager on duty when needed, • Facilitate a positive experience for a diverse audience, including the adherence to PAC NYC's inclusive, accessible, and antiracist expectations for all patrons Performances / Front of House • Ushering patrons to their seats, • Scan and ensure ticket validity for all scheduled performances, • Provide information and assistance to patrons regarding PAC's accessibility services, • Enforce all venue performance policies throughout the production, • Know and follow all emergency procedures when necessary, • May be assigned other related duties, as necessary Ticketing and ticket sales • Assist with ticket pick-up (will call), • Sell and process all ticket sales and merchandise in Spektrix (CRM), • Keep up to date on all offers, promotions, and upcoming events at PAC NYC What it takes to be successful in the role: • Strong customer services skills, with the ability to be flexible and professional while handling all interactions with respect and diplomacy, • Comfortable with technology; experience using a ticketing platform and multi-line phone system is a plus, • Experience as an usher or similar experience preferred, • Cash handling and credit card transaction processing experience preferred, • Ability to stand for extended periods (accommodations provided as needed), • Always maintain a professional appearance, • Bilingual, multilingual or fluency in ASL a plus, • A genuine interest in performing arts, • A commitment to anti-racism and an eagerness to create a culture of belonging, • CPR Certification is a plus, • F-03 Fireguard Certification required within two weeks of onboarding (PAC NYC will reimburse for cost of training and certification), • Must have availability to work evenings, weekends and holidays, • Final candidates must successfully complete a background check We encourage you to submit your application as soon as possible, as we will be reviewing applications on a rolling basis. Compensation and benefits This is a non-exempt, hourly position at $22.50/hour, subject to applicable federal and state wage and hour laws, including overtime pay at 1.5 times the hourly rate where applicable. We encourage you to apply At PAC NYC, we are committed to building a diverse and inclusive workplace. If you're excited by this role and the job description aligns with you and the work you are passionate about doing, please apply to the position. We encourage all applicants who are committed to contributing to an equitable and inclusive work environment to submit an application for a role with us without feeling like they need to meet every single qualification of the position, specifically people from traditionally excluded/marginalized groups. You might be the right candidate for this role, or for others that we're adding to our team. Our commitment to creating a diverse and equitable workplace Equal employment opportunity and a commitment to a diverse staff are fundamental principles at PAC NYC, where employment opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender identity, sexual orientation, age, national origin, citizenship, disability, veteran status or any other protected characteristic as established under law.

Job Description Job Title: Field Support Specialist Reports To: The Field Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements. The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Mail Services • Provides exceptional world class service to all clients (in all forms of communication)., • Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures., • Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments. Reprographics Services • Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality., • Provide binding services such a GBC, Velo, Coil, and Wire Internal, • Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper)., • Performs duties of scanning and imaging documents and light copy/print reproduction services. Office Services • Maintains the Office Services Center area in a neat and orderly fashion., • Service and replenish the pantry, conference, kitchen, or meetings areas., • Provides general and preventative office maintenance & repair duties., • Oversees office equipment maintenance and safety tests., • Breakroom organization, cleaning, and stocking., • Meeting room and conference room set ups., • Monitors level of office supplies on the floors while replenishing., • Inventories office supplies and orders accordingly. Front of House • Provides reception or concierge (front of office) coverage as needed., • Welcome guests receive and catalog guest information, and orient new clients., • Represent SPS Global and our clients positively in all interactions (in person, on the phone, and over email) • Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service, • Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams., • Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients., • Answers and properly routes global calls,, • Logs visitors into the registration system., • Provides light administrative support to staff as directed Competencies: • Strong verbal and written communication skills., • Excellent customer service skills., • MS Office Suite experience with intermediate to expert competency., • Ability to handle multiple tasks simultaneously., • Good organizational skills., • Working knowledge of MFD (Multi-Functional Device) equipment., • Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions., • Possesses ability to work independently and capable of completing projects., • Proactively seeks out additional work during downtime., • Builds professional relationships with customers and other teams., • Maintains professionalism and composure when interacting with all employees. Qualifications and Education Requirements: • High School Diploma (or equivalent) required., • 6+ months prior work experience preferred., • Ability to work assigned work hours determined by manager., • Excellent organizational and time management skills., • Analytical abilities and aptitude in problem-solving., • Superb written and verbal communication skills., • Current knowledge or ability to learn computer-based systems required for functions of position., • Required to maintain an overall professional appearance and attitude., • Adhere to all policies and procedures required. Physical Demands: • Approximately 50% of the time this position requires the below physical demands., • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance., • Ability to walk bend, kneel, stand, and/or sit for an extended period of time., • Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery., • Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability). Travel: • Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation., • Assignments can include traveling from one SPS site to another SPS site after your arrival to your "home" location as required by business need., • Travel distance will be predominately within the FSS's assigned region Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $20—$20 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities., • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do., • We Recognize Talent: We offer a variety of recognition programs for all levels of employees., • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason., • Bonuses: Are available for employee and client referrals for current employees., • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts., • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description Hours: 1pm-9pm Monday-Friday Medical Front Desk/Call Center LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met. Responsibilities: Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them. Record information accurately into ECW Provide assistance and information to enhance patient experience. Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed. Assist with additional tasks and projects as directed by supervisor. Qualifications: Verbal communication skills Customer service experience Active listening skills Computer literate Creole Speaker