Floor Lead (Sur La Table)
hace 2 días
White Plains
Job DescriptionWith over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as a Manger on Duty (MOD). The Floor Lead reports to a General Manager (GM) or Store Manager (SM). Job Duties and Responsibilities • Contribute to an environment where employees are informed and capable by supporting training for all employees., • Model and hold employees accountable to customer service standards., • Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed., • Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager., • Support sales driving initiatives and create daily agendas., • Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards., • Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary., • Ensure timekeeping practices are in place and consistently followed according to SLT Policy., • Complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs. Ring employee transactions., • Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office., • Accurately record time worked according to SLT policy., • Additional responsibilities as assigned by General Manager or Store Manager. Essential Functions, • Ability to communicate verbally and work cooperatively with employees and customers., • Ability to remain in a stationary position for up to 3 hours at a time., • Ability to move about the work place coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor., • Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise., • Ability to work a varied schedule to observe employees and customers at different times of the day, week and year., • Ability to ascend/descend ladders in order to retrieve and/or move merchandise., • Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work., • Regular and predictable attendance., • Ability to lift and/ or move merchandise weighing up to 35 lbs. Experience adn Required Qualifications, • 1 year of retail sales and customer service experience. Prior experience as a Sur La Table Sales Associate, preferred., • 1 year of retail supervisory experience, preferred., • Proficient in POS Systems., • Some experience with MS Office Suite (Outlook, Word and Excel)., • May require Food Handlers Certification. Sur La Table Core Competencies for Everyone, • Focus on the Customer: You inspire and delight your customers., • Be Genuine: Your communication style is respectful, effective and sincere., • Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action., • Take Ownership: You are committed, responsible and provide solutions., • Achieve Results: You meet and exceed goals and expectations. Pay Range