294 Best call service Jobs in Yonkers, New York (January 2026)

RTC - Administrator On Duty

2 days ago

Yonkers

Job Description Administrator on Duty About Rising Ground Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City. About the Role: The Per Diem Administrator on Duty (AOD) is responsible for supporting health, safety, and overall functioning of the residential program during assigned shifts. This includes monitoring program delivery, ensuring safety protocols are followed, and maintaining professional standards of care. While not a supervisory role, the per diem AOD is expected to provide on-the-ground support to direct care staff, assist in resolving issues that arise during the shift, and escalate concerns appropriately. In the absence of full-time leadership (e.g., Assistant Residential Directors or Residential Director), the AOD serves as the point person for coordination and communication. This position plays a key role in maintaining continuity of care and ensuring youth and staff safety during non-standard hours, weekends or holidays. What You’ll Do Essential Functions • Maintain communication with cottage staff and monitor staff and resident locations off/on grounds., • Ensure effective communication of priority information to all necessary staff and shifts., • Obtain census information on each shift and record in the Communication logbook., • Maintain thorough and accurate records, files and correspondence; Complete necessary documentation (both hand-written and computer based/data entry) in a timely, accurate, complete, and legible manner. May include, but not limited to notations in the logbook, AOD location board, incident reports, sign-in sheets, and any other forms used or as directed by your supervisor., • Set and contribute to a safe, dignified, orderly atmosphere by enforcing program rules, policies, and procedures., • At all times model the appropriate dress, speech, and behavior for residents. This includes dressing professionally or in designated work uniforms/dress code if prescribed., • Maintain appropriate professional boundaries with adolescents and staff; Respond to all requests in a professional and courteous manner; Observe and adhere to adolescent confidentiality standards., • Maintain and promote a cooperative, harmonious, teamwork environment within the workplace. Maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of Rising Ground., • Follow the OOP/AWOL policy, ensuring missing person protocol and internal/external communications as delineated., • Follow overstayed home visit protocol, notifying family members and relevant staff of the child’s location/situation., • Monitor staff sign in/out process and initial for verification., • Respond to crisis situations providing leadership and direction to staff. This includes deploying staff as appropriate, helping to ensure medical/clinical support during/after restraints and reviewing written documentation of incidents when appropriate., • Answer telephones and follow through on requests/issues with accurate record keeping (logbooks)., • Respond to neighborhood and community calls/concerns as needed., • Prioritize scheduled appointments and immediate needs for transportation of youth., • Coordinate with Medical and Education departments to arrange for drivers and vehicles to ensure program needs are met., • Receive, sort and distribute mail to different departments, ensuring efficient communication., • Provide on-call support for the Supervised Independent Living Program (SILP) as needed, ensuring the well-being of residents and addressing any immediate issues or concerns., • Document all activities, incidents, and events related to the Supervised Independent Living Program during the on-call shift, ensuring accurate and comprehensive records., • Collaborate with SILP staff to address resident needs, enforce program guidelines, and support the overall objectives of the program., • Assist with coordinating emergency responses and follow-up actions related to SILP as required. Your Qualifications • High School Degree required, bachelor’s degree preferred, • At least 5+ years working in a Residential Treatment Center or related service., • A safe driving record as determined by NYS Department of Motor Vehicles, • Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with students, families, school personnel, and external agencies., • Ability to proficiently multitask and successfully balance multiple projects. Bi- lingual in Spanish preferred but not required., • Empathy, flexibility, and a commitment to providing high-quality care and support., • Experience working with children or adolescents with emotional, behavioral, or developmental disabilities in a residential, educational, or therapeutic setting. This position is based out of our Yonkers Residential Treatment Center location for adolescents ages 12-21. Position Type/Expected Hours of Work: This position is in a 24/7 program. The AOD shifts are 7am-3pm/ 3-11pm and 11-7am. The PD may be offered any of these shifts as needed for the program. RTC staff may be required to remain on shift if there is no immediate staff relief available, ensuring continuity of care and maintaining a safe, supportive environment for youth at all times. Flexibility in shift scheduling may be necessary to meet staffing needs. Additional Requirements: Professional Practice • Arrive at work on time, respecting other shift workers and programmatic needs., • At all times, model the appropriate dress, speech and behavior for residents. This includes dressing professionally or in designated work uniforms/dress code if prescribed., • Professionally representing the agency when speaking with parents, community members or other stakeholders., • Maintain appropriate professional boundaries with adolescents and staff; Respond to all requests in a professional and courteous manner., • Respect the privacy of all individuals and maintain client confidentiality as prescribed by law and in Agency policies., • Assume the expected role of the treatment team and maintain collaborative relations with members., • Maintain and promote a cooperative, harmonious, teamwork environment within the workplace. Maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of Rising Ground., • Become knowledgeable of all RTC policies and procedures; modeling, training and actively supervising the use of each., • Attend all mandatory or recommended staff development workshops/trainings. Rising Ground is comprised of unique and valued individuals who together make the organization effective in assisting the children, adults and families who come to us for support. We believe that only when all employees contribute fully as their true selves can Rising Ground's true strength, vision, and values come to fruition. We recognize the ubiquitous social biases and structures that impact and shape the experiences of all people, including our own staff and people supported. Among the many biases present in our society that shape our personal and professional experiences race, gender, sexual orientation, and gender expression are all factors that can present hurdles. As such, Rising Ground is committed to being an anti-racist and inclusive organization that will actively strive to overcome both systemic and interpersonal biases that perpetuate oppression. Equal Employment Opportunity Statement It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

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