Field Services Technician I
24 days ago
Lakewood
Job DescriptionField Services Technician I – Onsite (Lakewood, NJ) Location: Lakewood, NJ (Onsite) Department: Managed Services (MSP) Employment Type: Full-Time, Non-Exempt At DAS Health, our mission is to transform the business of healthcare through innovative technology and exceptional client service. As a Field Services Technician I, you’ll provide proactive onsite technical support to one of our dedicated healthcare clients located in Lakewood, New Jersey. You’ll play a key role as DAS Health’s onsite representative, resolving issues efficiently, maintaining strong client relationships, and ensuring high levels of satisfaction in a culturally unique and professional environment.Responsibilities: In this role, you will: • Deliver onsite technical support to end users, troubleshooting and resolving hardware and software issues promptly., • Communicate regularly with client staff, providing updates and ensuring timely ticket resolution within defined SLAs., • Manage assigned tickets through completion, escalating to the Field Services Technician II or Team Lead as needed., • Implement, troubleshoot, and support client technologies, including:, • Client networks (firewalls, routers, switches, Wi-Fi), • Windows Server administration, • PC applications and operating systems, • MSP tools and systems (RMM, antivirus, etc.), • Adhere to DAS Health’s change management and documentation standards, maintaining accurate client records in IT Glue., • Support client onboardings, installations, and system upgrades., • Coordinate with third-party vendors for issue resolution as necessary., • Identify recurring technical issues and contribute to continuous improvement initiatives., • Participate in after-hours on-call rotations as required.Work Environment:, • This position is fully onsite in Lakewood, NJ., • The client workplace reflects a tight-knit, culturally rich community where traditions are central to daily operations., • Candidates should be comfortable working in and respecting these customs, which may include practices such as gender-separate workspaces and traditional office norms., • Successful candidates will demonstrate professionalism, adaptability, and cultural awareness in this unique and respectful work setting.Requirements:, • High School diploma or GED required; Associate’s or Bachelor’s degree in an IT-related field preferred., • 1–3 years of experience in a Field Services or IT support position., • Preferred Certifications: CompTIA A+ and Network+., • Foundational understanding of networking, Windows Server environments, and cloud platforms such as Azure, AWS, or WVD., • Proficiency with Microsoft 365, Windows, macOS, and Linux environments., • Strong problem-solving and troubleshooting skills., • Excellent communication, organization, and time management abilities., • Ability to work independently and collaboratively while representing DAS Health onsite at a client location., • Professional demeanor, strong client-service focus, and eagerness to learn in a fast-paced environment., • Medical, dental, and vision coverage, • Company-paid life insurance and disability coverage, • 401(k) with company match, • Paid time off and holidays, • Professional development and certification opportunities, • A dynamic, supportive culture that values innovation and teamwork Powered by JazzHR kOPg3K4rpl