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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    6 days ago
    $27–$42 hourly
    Full-time
    Manhattan, New York

    We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the primary point of contact for customers, providing timely, accurate, and professional support. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering a positive customer experience. Key Responsibilities Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner Resolve customer issues efficiently by identifying needs, researching solutions, and following through to resolution Process orders, returns, exchanges, and account updates accurately Maintain detailed and accurate records of customer interactions in the CRM system Escalate complex issues to the appropriate department or supervisor when necessary Provide product and service information to customers clearly and confidently Follow company policies, procedures, and service standards Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores Required Qualifications Proven experience in a customer service or support role is an advantage Strong verbal and written communication skills Ability to handle difficult situations with patience and professionalism Basic computer skills and familiarity with customer service software or CRM systems Strong attention to detail and organizational skills

    Immediate start!
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  • Business Development Consultant
    Business Development Consultant
    10 days ago
    Full-time
    Elizabeth

    BDC Representative (English/Spanish) – In-Person Monday through Saturday · 10am to 5pm Location: Elizabeth, NJ Overview We are seeking an energetic, customer-focused BDC Representative to join our used car dealership team in person. The BDC Rep will be responsible for handling inbound leads, making outbound calls, setting appointments, and building relationships with potential customers to drive traffic to the dealership and support sales. Key Responsibilities: • Handle inbound phone calls, internet leads, and chat inquiries from potential customers., • Make outbound calls to follow up with internet leads, past customers, and unsold showroom traffic., • Set and confirm appointments for the sales team., • Maintain excellent product knowledge of available vehicles, specials, and financing options., • Enter and update customer information in the CRM system., • Send professional email/text follow-ups to increase appointment show rates., • Provide a positive first impression of the dealership through excellent communication., • Meet or exceed weekly/monthly goals for calls, appointments, and leads., • Work closely with the sales team and management to ensure a smooth handoff of customers. Qualifications • Prior experience in automotive BDC, call center, or customer service preferred., • Strong verbal and written communication skills in English (Spanish bilingual is a must)., • Comfortable making high-volume outbound calls daily., • Basic computer and CRM proficiency., • Positive attitude, strong work ethic, and ability to work in person as part of a team in a fast-paced dealership., • Reliable transportation to our Elizabeth, NJ location., • Ability to handle rejection professionally and remain motivated. Compensation • Base salary + performance bonuses based on appointments shown/sold., • Opportunities for career growth within the dealership.

    Immediate start!
    No experience
    Easy apply
  • Sales
    Sales
    1 month ago
    $31200–$50000 yearly
    Full-time
    Colgate Center, Jersey City

    We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and client services, ensuring a positive experience for all customers. This role requires strong communication skills, attention to detail, and the ability to handle various customer inquiries effectively. Multilingual candidates are highly encouraged to apply as we serve a diverse clientele. Duties • Respond to customer inquiries via phone, email, and chat in a professional manner., • Provide accurate information regarding products and services, assisting customers with their needs., • Conduct outbound calling to follow up on customer feedback or resolve issues., • Maintain detailed records of customer interactions and transactions in our database., • Collaborate with team members to improve service delivery and enhance customer satisfaction., • Previous experience in customer service or call center environments is preferred., • Bilingual or multilingual skills are a plus; proficiency in English is required., • Strong computer skills with the ability to navigate various software applications., • Familiarity with sales techniques and analysis skills to identify customer needs effectively., • Typing proficiency is essential for efficient data entry tasks. Join our team where your skills will be valued, and you will have the opportunity to grow within an engaging work environment!

    Immediate start!
    Easy apply