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Job DescriptionThe Role We are looking for a Client Success Manager who will serve our existing customer base that includes a variety of distributed generation assets on the East Coast. You will report to our Senior Director of Client Success and work a hybrid schedule from either our HQ in Ridgewood, NJ, or the New York City office (Union Square area). Key responsibilities will include: • Serve as the primary point of contact for Scale customers, • Monitor and analyze energy and financial asset performance to ensure both internal and external goals are being met, • Identify ways to improve and optimize asset performance to enhance value for Scales customers, • Maintain contractual obligations under PPA, interconnection agreements, and energy service agreements, • Prepare and deliver monthly, quarterly, and annual performance summaries and presentations to customers, • Track performance KPIs, • Work directly with Scale’s customers to build and cultivate strong relationships, ensure operations and goals are aligned, and Scale’s assets are performing, • Coordinate with both internal teams and the customer for all post-installation support and service needs effectively and efficiently, ensuring a high customer satisfaction level, • Complete ad-hoc analysis based on customer needs and feedback, • Regularly gather customer feedback and liaise with Scale’s internal teams to incorporate feedback and enhance customer experience, • Continuously look for opportunities to add value to our customers, offering further energy services/energy solutions to customers, • Managing Scale’s third-party service providers and ensuring a strong understanding of each of their roles to facilitate timely and accurate resolutions if/when issues arise, • Handle customer questions and requests effectively, and proactively communicate with customers, handle service problems politely and efficiently, • Recognize problems and respond by systematically gathering information, sorting through complex issues, seeking input from others, and addressing the root cause of issues, • Make timely decisions to ensure high levels of customer satisfaction, • Ensure Scale’s assets are operating in compliance with all permits and coordinate any ongoing reporting requirements by local regulatory authoritiesTo be successful in the role, you should have:, • 3-7+ years of demonstrated experience being an asset manager, client success manager, or account manager in a clean energy or industrials environment, • Experience with managing distributed solar PV, BESS, natural gas generator, and/or EV charging projects preferred, • A fundamental understanding of energy markets, utility bill calculation, and DERs, • Baseline knowledge of electric infrastructure in commercial and industrial facilities, • Strong understanding of solar plant design, SCADA data, and O&M principles., • Financial modeling and energy performance analytics proficiency (Excel, Power BI, etc.), • The ability to succeed in ambiguous and autonomous environments, • Strong relationship-building skills and willingness to travel to client meetings when needed, • Excellent customer service skills, • Sound decision-making with the ability to balance both short-term and long-term needs, • The ability to manage ambiguity and relay complex concepts in a simplified manner, • Familiarity with asset management platforms and monitoring systems, • Excellent communication, reporting, and stakeholder management skills