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  • Kyocera Copier Field Technician
    Kyocera Copier Field Technician
    hace 3 días
    $52000–$75000 anual
    Jornada completa
    Bohemia

    About the Role: Join BROTHERS II BUSINESS MACHINES OF LI as a Copier Field Technician, where you will play a crucial role in delivering exceptional service to our clients. We are looking for a motivated individual who is passionate about technology and customer satisfaction. Brothers II Business Machines of Long Island is seeking an experienced Multi-Function Printer/Copier Field Technician to join or team. We are a family owned and operated business with over 45 years serving a broad customer base in the NY, NJ, Long Island area. At Brothers II, you will enjoy a generous salary, medical benefits, paid holidays, paid time off and continued long term employment. The candidate we are seeking will possess the following skills and attributes: Responsibilities, not limited to: • Perform on-site installations, repairs, and maintenance, • Troubleshoot technical issues and provide effective solutions to clients., • Conduct routine preventative maintenance to ensure optimal performance of equipment., • Manage service calls and maintain accurate records of work performed., • Educate clients on proper equipment usage and maintenance., • Stay updated on industry trends and advancements in copier technology., • Provide exceptional customer service and build strong client relationships., • Complete any other tasks related to the position, • Special projects as assigned, • Keep a clean, organized and safe working environment and optimize space utilization, • Be a team player that is self-motivated with the ability to work independently and be resourceful when needed, • Always dependable, on time, • Pays attention to detail and ability to prioritize and multitask, • Has the ability to take directions, work well with others, and perform calmly under pressure, • Must have a strong work ethic and be reliable Requirements: • Repair experience of Multi-Function Copiers and printers (Kyocera Brand a plus), • Experience with Postage machines and Folder/Inserter machines a plus (not required.), • Minimum High School Diploma (College level work a plus), • Must be computer literate at an intermediate level, • Ability to lift heavy objects 60lbs, • Must have Clean, Valid Driver’s License, • Ability to read/write in English We offer a competitive salary and an outstanding benefits program, including: • Medical/dental insurance, • 401(k) plan, • Holiday, Vacation/Personal paid time, • Paid Training, • Energetic, dynamic, and fun work environment, • Family-owned business

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  • Client Manager - HVAC Services
    Client Manager - HVAC Services
    hace 17 días
    $60000–$65000 anual
    Jornada completa
    Bohemia

    Client Manager - HVAC ServicesRetail Mechanical Services is seeking a dedicated Client Manager to lead a team of 1-2 Coordinators/Sr. Coordinators. This role is crucial for ensuring precise work order execution and consistently exceeding client expectations within the HVAC sector. We are looking for a proactive professional with a strong background in HVAC customer service to join our growing team. Key Responsibilities: • Supervisory Oversight: Train, guide, and coach direct reports on work order procedures and client expectations. Provide regular feedback, conduct performance evaluations, assign workloads, address escalated situations, and facilitate one-on-one meetings., • Client & Vendor Relations: Act as a primary problem-solver for clients, coordinators, vendors, and accounting. Build strong vendor relationships to secure critical updates, quotes, and assets., • Communication & Workflow Management: Master multi-channel communication, ensuring prompt call responses, client updates, and a 24-hour email response commitment. Strategically assign work orders, manage follow-up queues, and streamline communication by managing distribution emails and processing quotes efficiently. Ensure seamless handling of weekend calls and work order distribution., • Financial Acumen: Confidently negotiate and manage finances, focusing on project profitability and resolving billing discrepancies., • Team Collaboration: Foster a collaborative spirit by communicating effectively with all staff, leading productive meetings, and sharing on-call responsibilities to demonstrate dedication to client service and teamwork. Required Skills & Abilities: • Proficiency in Microsoft Office Suite., • Adaptability to new software and systems., • Accurate data entry with strong attention to detail., • Excellent time management and organizational skills., • Ability to prioritize tasks and meet deadlines., • Comfortable with multitasking and independent work., • Effective written and verbal communication skills., • Minimum of 2-3 years’ experience in a similar role, specifically with a background in HVAC Customer Service., • Experience with work order management and client relationship management is a plus., • Previous accounting or administrative experience (preferred). Physical Demands & Work Environment: • Primarily involves sitting at a desk with extensive computer use., • Frequent reaching, bending, and twisting for office tasks., • Occasional lifting and carrying of moderate weight (up to 25 pounds)., • Requires extensive use of close vision, distance vision, and focus adjustment., • Work is conducted in a standard office environment with typical background noise. Benefits & Perks: Retail Mechanical Services is committed to providing a supportive and rewarding work environment. Our comprehensive benefits package includes: • Exceptional Work Culture valuing innovation and collaboration., • Work-Life Harmony with flexible schedules., • Comprehensive Medical, Dental, and Vision Coverage., • Generous Paid Time Off (PTO) and Paid Holidays., • Robust 401k with Company Match., • Life Insurance (after one year of employment) and Flexible Spending Accounts (FSA). Equal Opportunity Employer: Retail Mechanical Services is an equal opportunity employer committed to diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We maintain a drug-free workplace and may conduct background checks. Employment is at-will. Work Location: In person, Bohemia, NY 11716

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