Client representative jobs in Clifton, New JerseyCreate job alerts

Role Description We are seeking a Customer Service Representative to join our team in Little Falls, NJ. This is a full-time, on-site position. The Customer Service Representative will serve as the first point of contact for clients, assisting with inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities include answering calls, responding to emails, processing requests, and coordinating with internal departments to provide timely and effective solutions.

• Make reaching fitness goals achievable by assisting members and clients with education and guidance on comprehensive fitness programs including resistance and cardio-respiratory training, general nutritional guidelines, and nutritional product recommendations., • Meeting/exceeding minimum monthly company expectations including session service targets resulting in Personal Training revenue, supplement/nutritional product sales, and contributing to club success., • Training exclusively for Elite Fitness. As a Personal Trainer , it is a violation of our conflict of interest policy to conduct personal training sessions or perform any person training-related duties independently or at any company outside of Elite Fitness. This includes working as an employee or independent contractor for another health club, personal training studio or private residence, or engaging in any other activities that represent a conflict of interest for Elite Fitness. Reports to Vice President of Operations (VP), General Manager (GM), Fitness Manager(FM), Owner Certifications: (One or more of the following certifications) • American College of Sports Medicine (ACSM), • Certified Personal Trainer, • Health Fitness Specialist American Council on Exercise (ACE), • Personal Trainer Certification The Cooper Institute, • Personal Trainer Certification International Fitness Professionals Association (IFPA), • Personal Fitness Trainer Certification National Academy of Sports Medicine (NASM), • Certified Personal Trainer, • Corrective Exercise Specialist (CES), • Performance Enhancement Specialist (PES) National Exercise and Sports Trainers Association (NESTA), • Personal Fitness Trainer Certification National Federation of Professional Trainers (NFPT), • Personal Trainer Certification National Strength and Conditioning Association (NSCA), • Certified Personal Trainer • Certified Strength and Conditional Specialist (CSCS) Experience: 1-2 years as a Personal Trainer Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees, Preferred: Consultative sales experience Physical Requirements: • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public. • Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 pounds. Essential Duties & Responsibilities: Personal Trainers are responsible for performing the following activities for the club: Service and Train Clients [70% of time] • Create an outstanding initial personal training experience for introductory package clients., • Prepare and deliver comprehensive fitness programs based on clients’ goals that include appropriate exercise selection, nutritional programming and teaching a fitness lifestyle., • Inform clients of the fitness tools available to assist them in achieving their goals., • Set expectations and hold clients accountable to their comprehensive fitness programs through goal setting, follow up discussions, and tracking progress., • Demonstrate safe and proper exercise technique to clients. Service Members [20% of time], • Instruct members on proper use of club equipment and exercise techniques., • Assist, at the club management’s request, in any member service activities (e.g., fitness seminars, boot camps, body fat tables, supplement/nutritional product demos etc.)., • Understand all aspects and benefits of the Gameplan and deliver a positive fitness experience to members and guests., • Help with racking weights and assisting in maintaining a neat, organized and clean club. Administration/Misc. [10% of time], • Schedule all personal training sessions, other appointments, and administration time using company systems