126 Best client representative Jobs in Rochester, New York (April 2026)

Vice President of Residential Services

5 days ago

Rochester

Job DescriptionDescription: Position Summary The Vice President of Residential Services is a senior organizational leader responsible for activating, leading, and holding accountable a high-performing residential workforce that operates in alignment with East House’s values of Humanistic, Optimistic, Progressive, Integrity, and Collaboration. As a member of the Leadership Team, this role provides strategic leadership, operational oversight, and performance accountability for all residential services. The Vice President ensures that services and operations deliver high-quality, person-centered care, achieve defined outcomes, meet regulatory and contractual requirements, and operate within approved budgets and utilization targets. This role translates organizational strategy into execution, aligns people and resources to priorities, and ensures that leaders and teams are accountable for results. The Vice President represents East House with funders, regulators, and community partners and serves as the senior program leader in the absence of the Chief Program Officer, as designated. ESSENTIAL FUNCTIONS Strategic Leadership & Program Development • Partner with the Chief Program Officer and other Leadership Team members to lead and execute on the strategic direction for residential services in alignment with East House’s mission, values, and strategic priorities that support organizational growth and sustainability., • Partners with the Chief Program Officer to identify, design, and implement new or expanded residential program opportunities aligned with community need, funding viability, and organizational strategy., • Analyze trends in behavioral health, housing, funding, and community needs to identify risks, opportunities, and programmatic responses., • Translate strategy into clear operating plans, priorities, and measurable objectives for residential programs and leadership teams., • Hold full accountability for residential programs achieving defined outcomes, quality standards, utilization targets, and budget expectations., • Ensure all programs deliver effective, person-centered, evidence-based services responsive to participant needs and demographics., • Lead development, implementation, and monitoring of quality improvement plans, integrating regulatory, funder, and best-practice requirements., • Use data, benchmarks, and performance metrics to evaluate program effectiveness, identify gaps, and drive continuous improvement., • Oversee annual program evaluations, performance reporting, and outcome measurements across all residential services., • Build, lead, and retain a high-performing, values-aligned management team capable of delivering results in a complex regulatory environment., • Creates and sustains a positive, inclusive, and respectful culture that builds organizational pride and supports high performance., • Translate organizational and program goals into clear expectations, performance metrics, and accountability structures., • Provide leadership, coaching, and supervision to direct reports; ensure leaders effectively manage their teams., • Hold leaders accountable for staff performance, engagement, compliance, and outcomes., • Ensure timely and accurate performance evaluations, compliant differentiated pay practices, and corrective action when performance does not meet expectations., • Ensure employees with performance deficiencies are supported through coaching, improvement plans, and addressed promptly when improvement is not achieved. Takes decisive action when sustained improvement is not achieved., • Ensure full compliance with all applicable federal, state, and local regulations, including OMH, OASAS, HIPAA, and contractual requirements., • Maintain licensing, certification, and accreditation with no outstanding corrective actions., • Oversee implementation of compliance policies, procedures, and training to ensure staff understanding and adherence., • Ensure residential programs operate within approved budgets while meeting service, quality, and utilization goals., • Partner with finance and program leadership to monitor financial performance, manage resources effectively, and support sustainable growth., • Establish and monitor performance measures to improve efficiency, effectiveness, and adaptability across residential services., • Serve as a senior representative of East House with funders, regulators, and community partners., • Strengthen relationships with key funders and system partners, including counties and state agencies., • Ensure residential programs are visible, accessible, and well-understood by referral sources and community stakeholders., • Advocate for participant needs and collaborate with system partners to improve service coordination and outcomes. Delivery of consistent, measurable results, including: • Achievement of residential program outcomes, quality goals, and utilization targets, • Sustained regulatory compliance with no unresolved findings, • Strong financial performance aligned with approved budgets, • High-performing, accountable leadership teams, • Positive staff engagement and retention within residential services, • Effective execution of strategic priorities and operating plans, • Strong, trust-based relationships with funders, partners, and regulatory bodies COMPETENCIES Alignment with East House Values • Humanistic, Collaborative, Optimistic, Progressive, Integrity., • Represents the organization professionally and aligns with its mission., • Takes responsibility for all work activities and personal actions., • Follows through on commitments; implements decisions that have been agreed upon., • Maintains confidentiality with sensitive information., • Acknowledges and learns from mistakes without blaming others., • Values and appreciates the unique backgrounds, experiences, and perspectives of every individual., • Actively includes others in conversations and decision-making, fostering connections by learning about others' interests, and celebrating achievements to make individuals feel valued., • Listening without judgment, communicating and interacting politely and civilly, and acknowledging others' contributions to show appreciation and build trust., • Manages day-to-day operations efficiently., • Focus on process improvements and optimization., • Develops and maintains positive relationships based on trust, respect, and mutual support., • Develops strategies and plans with a solution focus., • Achieves goals and embraces learning., • Exhibits strategic agility and a drive for results., • Leads systems effectively and demonstrates political savvy., • Traditional office or household environment., • Occasionally subjected to pressure due to time demands., • Travel to other East House facilities., • Must be able to respond to off-duty emergencies., • Must be available to work on weekends and some evenings., • Constant variations in daily assignments, frequency of interruptions, volume of work, performing/presenting in front of others, • Job frequently requires sitting, handling objects and paperwork, work with a computer and communicating with others both verbally and in written format., • Job involves occasional lifting of up to 30 lbs., walking, standing and reaching., • Finger dexterity to a level that allows the ability to operate a telephone and computer keyboard., • Hearing needed to a level that enables one to hear normal conversation., • Visual requirements to the level of being able to read documents and a computer screen., • Ability to read and interpret policies, procedures and various other information., • Ability to maintain emotional control under stressful situations. EEO Statement East House encourages diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability Requirements: Education & Experience • Bachelor’s degree in healthcare, or related fields with a minimum of eight years’ experience in supervision and administration, preferably in a mental health/chemical dependency program; or the equivalent in relevant education, training, and paid experience., • Qualified Health Professional as defined by NYS OMH and/or NYS OASAS is required., • Experience with behavioral health care systems and OMH, OASAS and VESID., • Skill in planning, organizing, directing and coordinating a wide range of activities., • Demonstrated leadership skills in personnel and administration; program evaluation and quality assurance; budgeting, and resource management., • Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons and other staff;, • Counseling and clinical supervision skills are preferred, • Ability to use data to improve program practices, • Computer Literacy as evidenced by the ability to go online and conduct basic searches on the Internet, check his/her email account, create and send email with an attachment and use simple email features. Can open spreadsheets and word processing documents to read and make simple edits., • Microsoft Word skills as evidenced by the ability to produce basic business letters and simple tables and charts; as well as check spelling, set tabs, change page orientation, sort, save, open and organize electronic files., • Microsoft Excel skills as evidenced by the ability to use workbooks, create simple formulas, insert and delete data, create and edit charts, filter and sort lists, and format data., • Experience using multiple database programs required.

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