Buscar empleo: 50 ofertas de trabajo de client support specialist en Irvington, NJ (septiembre 2025)

CoreWeave

IT Specialist II

hace 7 días

Livingston

Job Description CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024. As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you're someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry. CoreWeave powers the creation and delivery of the intelligence that drives innovation. About the Role: We are seeking an IT Specialist II to be responsible for managing our daily Internal IT operations and needs here at CoreWeave. This candidate is responsible for delivering high quality, repeatable and sustainable IT and reliability related support to the organization. This person will play a critical role in setting up, maintaining and decommissioning user accounts, tools, office technology, setting up software, assisting with network administration, VDI's, user workstations and related access for company use as well as resolving all IT Support issues. To be successful as an IT Specialist II, you should have an in-depth knowledge of various computer hardware and software technologies, including VDI deployment, basic scripting. Candidates should also have an amiable personality and an aptitude for white-glove customer service. Your Role • Deliver exceptional IT support with a "white glove" approach, resolving a broad range of software, hardware, access, and connectivity challenges for a distributed, cloud-first workforce., • Independently manage user lifecycle activities—including onboarding, offboarding, and device provisioning—ensuring secure, seamless access to CoreWeave and third-party SaaS platforms., • Lead administration and troubleshooting of internal SaaS systems such as Okta, Jamf, Intune, and Freshservice, driving operational excellence and end-user satisfaction., • Collaborate on automating routine IT processes and support workflows, championing improved efficiency through scripting, integration, and process design., • Serve as a point of escalation for complex or high-impact issues, diagnosing and resolving problems across cloud endpoints, applications, and internal infrastructure—sometimes at short notice or outside standard business hours., • Maintain and audit digital identities and access permissions (e.g., through Okta, Terraform), supporting strong security and compliance practices., • Communicate technical concepts clearly to both technical and non-technical stakeholders, ensuring productive support interactions and knowledge sharing., • Document IT procedures, solutions, and system changes; contribute to internal knowledge bases and ongoing staff training., • Travel occasionally to CoreWeave offices in the North Jersey/New York/Philadelphia region as needed for on-site projects, troubleshooting, and asset management. At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: * • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences, • 3–5 years of hands-on IT support experience in a SaaS-centric or corporate IT setting., • Strong working knowledge of endpoint support across at least two operating systems (Linux, Windows, macOS), with experience managing cloud-based device fleets., • Direct administration experience with modern SaaS solutions (Okta, MDM tools, collaboration/cloud productivity suites, ticketing and automation platforms)., • Understanding of YAML, scripting, or automation concepts relevant to IT systems management., • Familiarity with cloud-native technologies such as Kubernetes (basic commands and computing concepts are a plus)., • Exposure to identity and access management (IAM), with hands-on involvement in provisioning/deprovisioning and security policy enforcement., • Demonstrated analytical and troubleshooting skills in fast-paced and technically complex environments., • Clear, concise written and verbal communication; proven ability to document processes and create user guides., • Professional certifications such as Security+, Network+, or other relevant technical credentials are valued., • Willingness to work flexibly to meet operational needs, which may include support outside standard hours for critical issues or business events., • Experience supporting a rapidly scaling startup or growth-stage technology company., • Background administering enterprise email platforms and security tools (EDR, MDM, phishing protection, etc.)., • Prior experience with SaaS IdP administration and group management, especially via automation tools (e.g., Terraform)., • In-depth knowledge of modern office network architecture and physical asset management., • Exposure to building or integrating IT automation (e.g., using PowerShell, Bash, Python, workflow tools)., • Familiarity with compliance frameworks and IT security best practices in a cloud environment., • Technical writing or staff training experience. What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: . Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

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