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Job DescriptionREPORTS: Director of Utilization Review DEPARTMENT: Clinical LOCATION: George Rosenfield Center for Recovery - 13 Hell Gate Circle, Ward's Island, NY 10035 MAJOR FUNCTIONS: Under the direction of the Director of Utilization Review, the Specialist will coordinate Medicaid Managed Care authorizations and re-authorizations for clients receiving behavioral healthcare services from Odyssey House’s Part 820 residential programs. The Specialist will monitor claims and approvals, and coordinate internally and externally, to ensure uninterrupted service provision. This position is responsible for all verbal and written documentation as required by payers. Candidates must understand the various aspects of the managed care system including LOCATDR 3 criteria, behavioral health benefits, precertification, utilization review, peer reviews, discharge reviews, and appeals. Knowledge of substance use and mental health disorder treatments, including assessments, treatment planning, continuing care recommendations, DSM 5 and ICD 10 diagnostic codes, medications, and medicated assisted treatment is required. SPECIFIC DUTIES & RESPONSIBILITIES: • Complete utilization review-based documentation and all required updates., • Complete utilization, discharge, and peer reviews., • Initiate and resolve appeals., • Ensure clinical documentation is up to date and complete., • Utilizes the Concurrent Review/LOCATDR 3 to identify and advocate for appropriate level of care placement., • Ensure that both effective utilization review management and client experience standards are maintained., • Monitor concurrent and retro-review status., • Help assess and implement systems and protocols to improve the utilization process., • Meet regularly with multi-disciplinary team members concerning consumer and program issues; assists in development or modification of procedures for improvement of services., • Stay abreast of new developments in the field of Quality Assurance/Improvement as related to substance use disorder and mental health treatment, recommend new policies and revise existing policies/procedures for compliance with all applicable laws and standards., • Assist with training on relevant topics to management team, clinical staff, and other relevant GRCR staff., • Prepare, file, and maintain department tracking systems related to authorizations and communications with clinical team as needed., • Attend regularly scheduled staff meetings and case conferences., • Attend all required in-service training seminars., • Other relevant duties as required.REQUIREMENTS:, • Master’s degree in social work preferred, Counseling, Psychology, Public Health, etc. with one (1) year experience working in a social service, health care insurance or utilization review role OR at least 5 years employment with progressive responsibility in a social service, health care or utilization review role., • Qualified Health Professional (LCSW, LMSW, LMHC, LMFT preferred) CASAC-T required with ability to secure CASAC within 6 months from hire., • Knowledge of OASAS regulations preferred., • Highly organized and ability to manage multiple projects and priorities to meet deadlines and revenue goals., • Communicate effectively, both orally and in writing., • Ability to work within the context of a multi-disciplinary team, build relationships and foster partnerships., • A 35-hour work week (as opposed to a 40-hour work week), • Vacation Plan and Holiday Schedule, • Life Insurance, • Medical Insurance (Two Plans), • Dental and Vision Insurance, • Additional Insurance Coverages (hospitalization, accidental, critical illness coverage), • Long-Term & Short-Term Disability, • Flexible Spending Account/Health Reimbursement Account, • 403(b) Plan, • Corporate Counseling Associates (CCA) EAP benefit, • Ability Assist Counseling Services (through The Hartford), • Commuter Benefits, • Educational Assistance Programs, • Special shopping discounts through ADP Marketplace and PlumBenefits, • RUFit?! Fitness Program, • Pet Insurance, • Legal Assistance, • Optum Financial Service through ConnectYourCare, • Benefit Advocacy Center through Gallagher Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.

Job DescriptionThe salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise. Join UP! We are lighting the path home, one person at a time. About Urban Pathways Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. Summary Reporting to the Program Coordinator, the Peer Specialist for the Clinical Rapid Response Team (CRRT) will play a critical role in providing immediate support and assistance to individuals experiencing health crises, and will assist in preventing future crises, leveraging lived experience to build trust, empathy, and connection, and guiding them toward resources that promote healing, recovery, and well-being. The Peer Specialist will be an integral part of an interdisciplinary team, supporting individuals through the crisis intervention process and fostering a culture of person-centered and strength-based care. This is a new team, and the peer specialist will play a critical role in skill acquisition for the high acuity clients. Responsibilities Program/Facilities • Provides support and resources/referrals for individuals being served to meet health objectives, including but not limited to:, • Health, mental health treatment, and substance use services, • Non-medical wellness services (yoga, meditation, exercise, etc.), • Social and community integration activities, • Provides guidance, support, and side-by-side skills modeling to people in our care on an on-going basis., • Responds to crises throughout the agency to help avert hospitalizations. When that level of care is necessary, Peers will ensure a person is admitted and follow up care is in place prior to discharge., • Helps create preventative and wellness plans that may include goals, objectives, and interventions., • Promotes client self-advocacy skills., • Organizes and facilitates individual and group wellness activities including workshops, groups, and social activities for our high acuity clients, • Maintains and submits all necessary documentation and reports accurately in a timely manner and as required by Urban Pathways, regulatory and funding agency policies, and procedures including but not limited to:, • Enters progress notes after meeting with individuals under our care within 48 hours and/or in compliance with Urban Pathways and funding agency requirements., • Updates information in electronic health records, as required., • Documents incidents and distributes related notices within 24 hours when the Peer Specialist has witnessed the incident., • Submits all required paperwork for supervisor approval within 48 hours., • Develops and maintains relationships with community services and resources with particular emphasis on substance/alcohol use programs, health and mental health programs, and benefits., • Communicates verbally, and in writing in a professional manner., • Attends staff meetings, trainings, and supervisory sessions, as required., • High School diploma or GED required., • Completion of Peer Advocacy/Specialist Training Program Required., • Experience using behavioral health services (mental health, co-occurring substance use treatment) as a client., • Ability and willingness to work a flexible schedule including evenings., • Experience with individuals with a history of homelessness, mental illness, substance use and chronic medical conditions, preferred Skills • Good computer skills and/or ability to learn computer programs including Microsoft Office (i.e., Word, Outlook, Excel, etc.) and data programs such as AWARDS., • Good written and verbal communication skills., • Ability to do field work, program visits, client escorts, and make use of public transportation., • Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.), type, write, read, speak, see, and hear. Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. These benefits include: • Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health., • Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future., • Paid Time Off: Generous paid time off, including vacation, holidays, and personal days., • Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career., • Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs., • Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support., • Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues., • Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.

Job Description At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today! Job Summary Job Summary: The Credentialing Specialist is responsible to coordinate and assist with the day-to-day administrative functions of the Department. The selected candidate will have excellent written communication skills, able to multitask and manage time effectively and provide administrative support to the Delegation team within the Credentialing Department. Responsibilities • Review credentialing application for completeness and log any missing documentation, • Critically evaluate application for any issues that may require special consideration, or additional review, and take appropriate action to resolve issue, • Perform primary source verification of credentials, • Notify Supervisor and Associate Director of any red flags, in a timely manner, • Coordinate with appropriate credentialing onboarding staff to obtain required information from provider, • Prepare payment requests for required verification fees, • Participate in the timely preparation of files for the monthly Credentialing Committee meetings, Delegated Credentialing audits, on site audits and desktop audits, • Perform self-audits to ensure data integrity of provider files, • Implement proper maintenance of files (digital and hard copies), • Complete other tasks or projects as assigned, • Bachelor’s Degree in a Health-Related Discipline: Public Health, Healthcare Administrative, Health Service, Psychology or Sociology Highly Preferred, • High School Diploma Required, • Minimum of at least six months in a healthcare setting: providing clerical support or medical credentialing assistance. Preferably 1-2 years of relevant office / credentialing experience., • Superior interpersonal skills to effectively interact with various levels of group practice leadership, as well as health care providers., • Ability to communicate and process highly confidential information and exercise proper judgment and discretion in performing duties., • Exceptional organizational, analytical and written and verbal communication skills., • Proficient with MS Office (outlook, word, excel, power point, access), • Excellent time-management skills., • Knowledge of practitioner credentialing procedures and standards., • Working knowledge of clinical operations and procedures. Equal Opportunity Employer Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population. Company DescriptionAt Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!At Essen Health Care, we care for that! \r\n\r\nAs the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. \r\n\r\nEssen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Description Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need. So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Case Manager (CM), to join our team! – Veterans preferred for specific VA Shelter locations. By ICL definition, under the direct supervision of the Program Supervisor, a Case Manager is someone primarily responsible for assisting residents with organized and formulated comprehensive service planning and assessment activities in conjunction with specialty program staff, while assuring plan implementation through direct case management or co-provider services, in addition to, primary or shared responsibility – depending upon the specialty or discipline – in providing the residents with specific linkages/advocacy services with co-providers of housing, mental health, substance abuse, healthcare services, parole boards, etc. In short, for some residents, the CM will be the major provider of a particular service, and for others, a secondary support agent. MIN. ROLE REQUIREMENTS & PREFERENCES: • LOCATION: LIC, NY 11101 + Available 5 Days min. Monday to Sunday, with options for O.T. – Shift: Days & Hours TBD, • EDU/EXP: degree options below MUST be majored and/or concentrating (min. 24 credits) in the following human service fields… social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation/recreation therapy, counseling, sociology, community mental health, child and family studies, speech and hearing – OR – a practicum encompassing a substantial number of activities with the target population, alongside coinciding experience with providing direct services to individuals with mental disabilities – preferably in a shelter setting, • BA Degree and 1+ years of case management or relevant human services exp., • BA Degree with 1-year practicum and 1+ years of case management or relevant human services exp., • AA Degree and 3+ years of case management or relevant human services exp., • GED/HSE or HS Diploma and 5+ years of case management or relevant human services exp., • Certifications: CPR & First Aid and OD Responder from NYS Opioid Overdose Prevention Program (NYSOOPP), • Proper attire always – this includes business casual or professional ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: • Ability to stand, stoop, bend, and stretch for long periods of time, • Ability to effectively use computer software such as MS Word and Outlook, • Ability to consistently report for work as scheduled, being on-call if needed, • Knowledge of the causes and processes of mental illness and substance abuse disorder, • Ability to perform medium to heavy manual labor, including lifting objects weighing up to 50+ lbs, • Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders, • Strong problem-identification and solving skills with an awareness of self and one’s impact on others, • Ability to work independently and as a team, to conform to all applicable safety and accountability measures, • Strong communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatory, • Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities, • Ability to learn, understand, and comply with all state and city regulations, policies, and procedures regarding case management, • Ability to facilitate meetings and organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting, • Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below... CASE MANAGEMENT TASKS: • Housing Support – perform regular inspections of the residents’ living areas to ensure the safety of the residents, accountability of ICL property, and cleanliness of such areas; immediately account for residents and file missing person reports on residents not accounted for in accordance with ICL policy and procedure; execute emergency exit plans as outlined in the policy and procedure manual, • Team and Staff Support – function as an effective team member, including performing share of work, cooperating with coworkers, securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors, and residents; work with other team members (e.g. Substance Abuse Specialist) in addressing the needs of residents; review length-of-stay profile with supervisor and address barriers to getting and/or keeping employment and housing and participates in weekly length-of-stay reviews; report serious incidents, allegations, or sensitive situations to supervisors; attend regularly scheduled staff and clinical meetings, and supervisions as well as in-service trainings and developmental activities, • Compliance Support – comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis; comply and promote compliance with all applicable laws, regulations, and agency policies helping to strengthen and maintain an ethical organizational culture; participate in ongoing reviews of existing linkages for resident adequacy and, in recognition that a comprehensive co-provider service array is necessary to good outcomes; seek to extend program and other agency linkages as part of a continuous quality improvement, • Admin Support – prepare and complete accurate incident and documentation reports, and other written materials, in accordance with ICL policy, in a timely manner; develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards; maintain up-to-date and accurate individual paper and electronic case records on each assigned resident; conduct quarterly reviews of the service-plans, assessment info, medical records, and changes in care with follows-up to determine quantity and quality service provided; obtain and document and/or file assessment info such as medical, psychological, and social factors contributing to the resident's situation as well as info about the resident’s strengths, needs, abilities and preferences; continually document resident’s treatment progress, developing measurable and objective service plans that maximize a resident’s strengths and abilities in accordance with regulatory guidelines; review the staff communication log and make entries concerning essential elements of information designated by program mgmt. RESIDENT SUPPORT TASKS: • Resident Integration – show empathy to residents upon entry; participate in orientation of new residents, explaining the types of clinical services, recreational activities, and ICL programs that are available; instruct the resident in daily living skills, socialization skill enhancement, and conflict resolution, • Service Plan Support – obtain and develop resource info for residents in all aspects of their care; disseminate this information to residents in a manner that is clear and understandable; advocate on behalf of residents with outside service providers and within ICL; collaborate with residents to utilize assessment info to complete and maintain resident service plans, offering an Integrated Healthcare approach to services and ensuring that plans include consideration of the residents’ cultural and ethnic background, customs, needs, beliefs and preferred language; use cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the resident in meeting service plan goals; conduct weekly meetings with residents to follow-up on service plan goals and objectives; effectively and efficiently write, create, understand and follow verbal and written instructions and questions from residents, • Community Support – actively look for ways to assist residents with compassion and hope; believe and help residents work toward recovery; refer residents to community resources and other orgs.; provide support & advice to significant others of the residents and Transitional Veterans Residence staff; provide motivational interviewing to residents as needed; accompany individual during the first-day transition from Transitional Veterans Residence to meetings with community providers, and in establishing connections with local community resources, • Travel & Recreational Planning – provide residents on both an individual or group basis with transportation for housing placement, service appointments, recreational, or other service plan-related purposes as appropriate; plans, arranges, and/or escorts residents to social or recreational service activities, • Education Support – assist residents in finding and getting into vocational training or other training opportunities; conducts in vivo assessment and living skills training as needed; serves as a role model to residents including modeling appropriate interpersonal interactions, appearance, demeanor, • Finance Support – assist residents with developing a savings and money mgmt. plan within the scope of the Dept. of Homeless Services and Veterans Administration regulations; optimize resident income through advocacy with the HRA and VA who will offer and provide residents both group and individual instruction in budgeting, banking, and resident skills such as shopping wisely from a price and product perspective, credit, taxes, etc., • Medical Support – provide counseling in 1:1 or group formats that assist residents with modifying attitudes and behaviors as needed, by increasing understanding of self and others and by addressing service needs, strengths, abilities, and environmental resources to attain goals; accompany residents on regular scheduled appointments or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the resident; participate in substance abuse services with the substance abuse counselor/specialist; administer CPR or first aid to staff or residents who require such services; use sound judgment in identifying and solving problems and knowing when to seek assistance for residents, • Conflict Resolution – perform crisis assessment and verbal/non-verbal crisis intervention; mediate conflicts between residents, negotiating ground rules for relationships; may provide critical time intervention procedures; maintain self-control in crisis situations, working with residents, families, and staff in a caring and respectful manner, • Discharge Support – facilitate individualized services to residents, meeting their diverse needs and focusing on the discharge planning goal with due understanding of and consideration for cultural differences, • Perform other job-related tasks as assigned in an organized and detail-oriented manner…, • Please Note: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info about the role above or the benefits mentioned below… ICL BENEFITS: PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours, and EDU Leave is 40+ hours ONLY! • PAID Orientation and Training, • Choice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too), • Life & AD&D Insurance + Medical Flexible Spending, • Mental Health Services and Providers, • Educational & Parental Leave, • Tuition & Work-Life Assistance, • Commuter Benefits Plan, • Employee Assistance Program, • Matching 403B (non-profit), • Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc., • Discounts on select ticketed purchases provided by Plum Benefits, • And many more… #ICLCWCM

Job Description Overview At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today! Job Summary Position Title: Audit and Coding Specialist Job Summary: The Audit and Coding Specialist is responsible for ensuring that all billing and coding activities across the organization are accurate, compliant with applicable laws and regulations, and aligned with internal policies. Responsible for ensuring timely responses to Insurances regarding audit requests. This role works closely with billing staff, coders, healthcare providers, and compliance officers to identify risk, provide education, and ensure integrity in revenue cycle operations. Responsibilities • Respond in a timely manner to Insurance audit requests., • Review clinical documentation and coding to ensure appropriate CPT, ICD-10, and HCPCS codes are assigned., • Identify and report compliance risks and recommend corrective actions to mitigate risk., • Collaborate with customer service and billing staff to provide guidance, and feedback on patient disputes., • Assist in the development, implementation, and enforcement of policies and procedures related to billing and coding compliance., • Investigate and resolve coding or billing discrepancies., • Prepare and maintain documentation of audit results, findings, and improvement plans., • Support internal and external audits and respond to requests for documentation or clarification., • Stay current on updates to coding regulations, payer policies, and compliance requirements. Education & Certification: · High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred. · Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent credential required. · Certified in Healthcare Compliance (CHC) a plus. Experience: · Minimum of 3 years of experience in medical billing, coding, or compliance auditing. · Strong knowledge of Medicare, Medicaid, and commercial payer rules. · Familiarity with EHR and billing systems (e.g.,EWC). Skills & Competencies: · Strong attention to detail and analytical skills. · Excellent communication and interpersonal skills. · Ability to handle confidential information with integrity. · Proficiency in Microsoft Office Suite, especially Excel and Word. Working Conditions: · Primarily office-based or remote with occasional travel for training or audits. · Standard business hours with flexibility as needed to meet deadlines or address urgent compliance issue Salary: $64,000-$65,000 Equal Opportunity Employer Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population. Company DescriptionAt Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!At Essen Health Care, we care for that! \r\n\r\nAs the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. \r\n\r\nEssen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Description Become part of OneMD, a leading network of primary care and family practices strategically located in Bayonne, Edgewater, Secaucus, and Arlington, New Jersey. We are the trusted 'one stop shop' for families seeking comprehensive preventive care across the entire lifespan – from pediatric to geriatric patients. At OneMD, we are dedicated to fostering long-term patient relationships built on high-quality, accessible healthcare in a supportive environment. OneMDNJ | NJ Top Primary Care and Family Medicine Practice Job Summary: OneMD, a premier multi-site primary care practice, is experiencing significant growth and seeks a motivated Physician Assistant (PA) or Family Nurse Practitioner (FNP) to join our dedicated team. This role primarily involves providing high-quality patient care at our Bayonne and Edgewater, NJ locations, focusing on continuity of care, patient follow-up, and supporting our physicians. The successful candidate will work collaboratively within a team of healthcare professionals, manage a diverse patient population, contribute to process improvement initiatives, and ensure seamless clinical coverage. This position offers an excellent opportunity to practice comprehensive family medicine in a dynamic and supportive environment. Key Responsibilities: • Manage follow-up care for patients as directed by supervising physicians, ensuring continuity and adherence to treatment plans., • Assess patients, diagnose acute and chronic conditions, and collaborate with the lead physician to develop and implement effective patient care strategies., • Develop strong patient rapport through effective communication, fostering a trusting and respectful clinical environment., • Collaborate closely with Medical Assistants and other clinical staff to optimize daily patient flow and operational efficiency., • Maintain accurate, timely, and comprehensive patient records within the Electronic Medical Record (EMR) system., • Provide clinical coverage across designated OneMD locations during physician absences or periods of high patient volume, ensuring uninterrupted patient access to care., • Educate patients and families regarding diagnoses, treatment plans, medication management, necessary lifestyle adjustments, and appropriate specialist referrals., • Maintain a thorough understanding of and effectively utilize OneMD's network of specialists and hospital affiliations for patient referrals., • Education & Licensure:, • Graduate of an ARC-PA accredited Physician Assistant program OR Master of Science in Nursing (MSN) or Doctorate of Nursing Practice (DNP) from an accredited Nurse Practitioner program., • Current, unrestricted Physician Assistant (PA-C) license OR Advanced Practice Nurse (APN) license issued by the State of New Jersey., • Current NCCPA certification (for PAs) OR ANCC or AANP certification (for NPs)., • Current New Jersey Controlled Dangerous Substances (CDS) registration and federal DEA registration (or eligibility to obtain)., • Current BLS certification required; ACLS certification may be preferred., • Experience:, • Minimum of one (1) year of clinical experience as a PA or NP in a primary care, family medicine, or related ambulatory setting is preferred., • Highly motivated new graduates with strong clinical rotations and relevant educational background will be considered. Academic performance and the quality of clinical training are important factors for new graduate candidates., • Skills and Abilities:, • Strong clinical knowledge base in primary care, including diagnosis, treatment, and pharmacology across the lifespan., • Demonstrated ability to manage a significant patient volume in a fast-paced environment., • Excellent interpersonal and communication skills, with the ability to interact effectively and compassionately with diverse patient populations and staff., • Proficiency in utilizing Electronic Medical Record (EMR) systems for documentation and patient management., • Ability to work effectively both independently and as part of a collaborative healthcare team., • Strong organizational skills and attention to detail., • Commitment to continuous learning and process improvement., • Bilingual proficiency in Spanish is highly desirable., • Familiarity with common psychiatric conditions and medications relevant to primary care management., • Ability to maintain professionalism and composure in high-stress situations.

Job Description The Medical Director provides full scope of patient care services including but not limited to diagnosis, treatment, coordination of care, preventive care and health maintenance to The Brooklyn Hospital Center. Serves as the clinical leader of the interdisciplinary team to manage inpatients presenting with stroke symptoms and achieve improve health outcomes for patients and their families. Utilizes evidence-based diagnosis and treatment guidelines to provide the highest quality of care to patients of The Brooklyn Hospital Center. Examines patients, elicits and records medical information, orders and executes various tests. In addition, participates with other interdisciplinary team members in order to ensure that the care and processes related to stroke care continues to improve and receive distinction in the community for the quality of care provided. The Director complies with, all hospital policies and procedures, as well as pertinent state and federal regulations. • Serves as the Medical Director the Hospital Stroke Program., • Supervises and teaches Internal Medicine Residents in Neurology, medical students and non-physician personnel., • Ensures timely completion of documentation to include, among others:, • Quality Data and presentation to Medicine Clinical Services Committee and Institutional Quality Programs., • Progress and consultation notes, • Co-signatures of various forms in the electronic medical record, • Submission of billing information, • Other documents as required by the Hospital and Department of Internal Medicine., • Collaborates with other services as directed by the Medical Director., • Provides care to Hospital patients, as outlined in The Brooklyn Hospital Center Employment Agreement and medical staff credentialing, including diagnosis, treatment and referral, in accord with recognized medical standards., • Documents patient care data in electronic medical records system, including consult notes, daily progress notes for inpatients, and encounters for outpatients., • Prescribes medication in accordance with applicable New York State statutes and regulations., • Orders, performs and interprets diagnostic tests to obtain information on medical condition and determine diagnosis., • Advises and/or provides education to patients, family, guardians, caregivers and community members., • Explains procedures and discuss tests results to patients, family members., • Monitors patient's conditions and progress and reevaluate treatment plans, as necessary., • Refers patients to medical specialist or other practitioner when necessary., • Ensures compliance with the Infection Control and Safety standards of The Brooklyn Hospital Center which include personal use of universal precautions., • Participates in staff outreach and off-site healthcare programs in The Brooklyn Hospital Center ambulatory care service areas, as assigned by Medical Director., • Attends departmental staff meetings and other meetings and committees as requested by the Medical Director and/or Department Chair., • Participates in peer review, quality assurance, provider meetings and other clinical meetings., • Assists in updating clinical protocols and guidelines, as requested., • Participates in in-service education and attends continuing medical (CME) programs., • Maintains HIPAA confidentiality and privacy standards at all times., • Works with support, medical and administrative staff in a positive, collaborative manner., • Contributes to the training of clinical personnel, including medical students and residents. May supervise mid-level practitioners (Physician Assistants, Nurse Practitioners)., • Participates in the Hospital's quality improvement programs., • Doctor of Medicine (M.D.) or Doctor of Osteopathic Medicine (D.O.), • New York State Department of Health Certificate of Qualification, • Board certified or board eligible in Neurology, Neurosurgery, Interventional Neuro-Radiology, Vascular Neurology or Neuro-Critical Care. The Medical Director shall attest to eight (8) hours of stroke focused continuing education annually. The Medical Director may not be concurrently a Stroke Medical Director at another hospital., • Basic Cardiac Life Support (BCLS), • Appointment to the Medical Staff of The Brooklyn Hospital Center Company DescriptionThe Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.The Brooklyn Hospital Center provides access to quality health care. TBHC is committed to service excellence and superior patient experience.

Job DescriptionDescription: The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization. Scope of Position: The IPS Employment Specialist plays a key role in helping consumers achieve meaningful employment by assessing their employment preferences, providing benefits counseling, and supporting job readiness through coaching and connecting them with resources. This role involves networking with local employers and maintaining strong client relationships. With at least 65% of services delivered in the community—through visits to residences, shelters, and other community settings—the position is field-based and covers 3 ACT teams in either the Bronx or Manhattan. This is a dynamic opportunity to make a lasting impact on individuals' lives by helping them secure sustainable employment solutions. Essential Position Functions: • Use the Individualized Placement and Support (IPS) model to identify consumers with vocational goals, assess their vocational preferences and readiness, and support them in finding and maintaining employment, while providing benefits counseling., • Develop and maintain relationships with local employers for job development opportunities., • Collaborate with consumers' support networks, as needed, to help them achieve their vocational goals., • Apply motivational interviewing, recovery-focused, and trauma-informed approaches when providing services., • Complete required foundational and ongoing training as mandated by the Office of Mental Health and The Bridge., • Provide at least 65% of services in the community, including client visits at residences, shelters, and community locations, while also networking with local employers for job development., • Attend and actively participate in daily team meetings with ACT team members to address clients’ clinical and case management needs., • Complete all necessary documentation as per NYS Office of Mental Health (OMH) and NYC Department of Health and Mental Hygiene (DOHMH) licensing guidelines, as well as NYS Medicaid billing guidelines when services are Medicaid reimbursable, following The Bridge’s ACT Policy and Procedures., • Utilize best practices and evidence-based approaches consistent with The Bridge’s organizational culture, including health/mental health integration, rehabilitation, recovery, and trauma-informed care to engage clients in treatment.Requirements:, • Bachelor’s degree required., • At least 3 years of experience providing direct services to individuals with serious mental illness, co-occurring substance use disorders, and co-morbid medical conditions in a community-based setting, including at least 2 years of experience providing Employment Services., • Experience working with diverse adults receiving mental health treatment, including those facing serious mental illness, functional impairments, and psychosocial challenges (e.g., homelessness, justice involvement, poverty, unemployment)., • Experience with the IPS model is highly preferred., • Strong computer literacy, including proficiency with Electronic Health Records (EHR)., • Demonstrated expertise in recovery-oriented, evidence-based practices., • Highly organized, self-motivated, and able to work independently and as part of a team., • Bilingual in Spanish is highly preferred. The Bridge Inc. is an Affirmative Action / Equal Opportunity Employer

Job Description THE ORGANIZATION The Center for Justice Innovation is a community justice organization that centers safety and racial justice. Since our founding in 1996, the Center has partnered with community members, courts, and the people most impacted to create stronger, healthier, more just communities. Our decades of experience in courts and communities, coupled with our field-leading research and practitioner expertise, help us drive justice nationwide in innovative, powerful, and durable ways. For more information on how and where we work, please visit . The Center is a 900-employee, $100 million nonprofit that accomplishes its vision through three pillars of work: creating and scaling operating programs to test new ideas and solve problems, performing original research to determine what works (and what doesn’t), and providing expert assistance and policy guidance to justice reformers around the world. Operating Programs The Center’s operating programs, including the award-winning Red Hook Community Justice Center and Midtown Community Justice Center, test new ideas, solve difficult problems, and attempt to achieve systemic change within the justice system. Our projects include community-based violence prevention programs, alternatives to incarceration, reentry initiatives, and court-based initiatives that reduce the use of unnecessary incarceration and promote positive individual and family change. Through this programming, we have produced tangible results like safer streets, reduced incarceration, and improved neighborhood perceptions of justice. Research The Center's research teams are staffed with social scientists, data analysts, and lawyers who are academically-trained or have lived experience and who conduct research in the U.S. and globally on diverse criminal-legal system and justice issues. Their work includes evaluating programs and policies; conducting exploratory, community-based studies; and providing research translation and strategic planning for system actors. The Center has published studies on topics including court and jail reform, intimate partner violence, restorative justice, gun violence, reentry, sixth amendment rights, and progressive prosecution. The research teams strive to make their work meaningful and actionable to the communities they work with, policymakers, and practitioners. Policy & Expert Assistance The Center provides hands-on, planning and implementation assistance to a wide range of jurisdictions in areas of reform such as problem-solving courts (e.g., community courts, treatment courts, domestic violence courts), tribal justice, reducing incarceration and the use of fines/fees and reducing crime and violence. Our current expert assistance takes many forms, including help with analyzing data, strategic planning and consultation, policy guidance, and hosting site visits to its operating programs in the New York City area. Center Support A dedicated support team within the Center ensures the smooth functioning of operations across various domains, including finance, legal, technology, human resources, fundraising, real estate, and communications. Comprising 15% of the organization's staff, these teams provide essential infrastructure support and innovative solutions aligned with the Center's mission and values. THE OPPORTUNITY SIJC seeks a Community Engagement Coordinator for the borough’s Supervised Release Program (SRP). Reporting to the SRP Clinical Director, the Community Engagement Coordinator will oversee the development and implementation of housing, employment, and educational services and the expansion of community engagement services provided in-house for program participants. Specifically, the Coordinator will develop supports to maximize participants’ access to medical and mental health services, substance abuse treatment and other interventions, employment and educational services, youth programming, housing resources, and other community-based supports. The Coordinator will work closely with site leadership and the Center’s SRP Court Reform team to ensure that services and service linkages are developed and implemented aligned with the SRP program model and the Center’s organizational values. The Community Engagement Coordinator will oversee and support a team of Community Engagement, Housing, and Education and Employment Specialists by providing consistent and clinically-informed task supervision, with the support of the Clinical Director. The Community Engagement Coordinator will ensure the team regularly engages in program-specific training and consistently and effectively communicates across all other SRP teams to build on program successes and proactively addresses challenges. This position leverages significant supervisory, direct practice, and program development and management experience to support the team of Community Engagement, Housing, and Education and Employment Specialists in the execution of their responsibilities. Additionally, the Coordinator will have expert knowledge of local service providers to best utilize community-based services and ensure participants are provided with substantive support aligned with their needs and goals. Responsibilities include but are not limited to: • Plan and develop new and evolving in-house participant services in collaboration with the Clinical Director, site leadership, and the SRP Court Reform team;, • Support policy and protocol implementation in collaboration with the Clinical Director, other members of site leadership, and the SRP Court Reform team;, • Develop and maintain policy and protocol for community-based work and travel with participants (i.e., work that is neither remote nor in the office) aligned with Center and program-wide policies and procedures;, • Work closely with the SRP Court Reform Training Specialist, Training Institute, and site training liaisons to ensure SRP staff are consistently trained as required;, • Provide individual task supervision to Community Engagement, Housing, and Education and Employment Specialists toward the goals of consistent quality service provision to participants, substantive staff supports, and professional growth and development opportunities for staff;, • Responsible for quality assurance, monitoring the team’s compliance with program requirements and court reporting obligations;, • Oversee routine and accurate documentation to ensure best practices and court reporting obligations are consistently practiced;, • Responsible for convening the team in response to deviations from the program model or other unfilled responsibilities;, • Provide coverage for the Community Engagement, Housing, and Education and Employment Specialists;, • Oversee the development and facilitation of regular information sessions on local social service agencies, services, and resources;, • Responsible for consistent and effective communication and collaboration across all SRP teams to proactively identify successes, challenges, and opportunities to strengthen programming, create opportunities for meaningful collaboration, and maximize internal and external resources and expertise;, • Develop and maintain effective communication and collaboration with Coordinators and the Compliance team to align direct practice with fidelity to the program model;, • Support the recruitment and hiring of and onboarding and training for new community engagement, housing, and employment and education team members;, • Ensure regular and equitable access to program-related external professional development and training opportunities for all staff;, • Work with the Clinical Director to establish and maintain relationships with community-based providers, organize presentations and site visits, and ensure appropriate linkages and referrals to providers;, • Identify pathways for civic engagement for SRP participants and alumni;, • Represent Staten Island Justice Center at community events and meetings, including on weekends or evenings;, • Work with site leadership to liaise with program funders and project visitors, as needed;, • Provide planning, administrative, and logistical support to SRP offices across Staten Island, as needed;, • Participate in regular staff trainings to develop program expertise and related skill sets, including refresher and management trainings;, • Please note that this role is not eligible for clinical hours; and, • Additional relevant tasks, as necessary.Qualifications:, • Master’s degree in a mental health field and five years direct practice experience required, or, BA degree and 7 years direct practice (i.e., therapeutic or case management) experience required;, • Minimum 1 year supervisory experience required;, • Expert knowledge of local service providers and resources required;, • Experience working with people impacted by the criminal legal system strongly preferred;, • Bachelor's degree required;, • Valid Driver's License required; and Compensation: The compensation range for this position is $65,500 - $82,000 and is commensurate with experience. The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%. The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included. At this time, the Center does not sponsor or support any immigration status, which includes supporting or completing any foreign student training plan. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered. As of February 10, 2023, New York City Executive Order 25 rescinded the COVID-19 vaccination requirement for City workers, new hires, and contracted employees. While the Center does not require vaccination, we strongly recommend that all staff, interns, and volunteers stay up to date. In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted. Powered by JazzHR emPvTqzquA

Job Description Job Title: Nurse Practitioner (NP) – Wound Care Location: Skilled Nursing Facility, Manhattan, NY Employment Type: Full-Time, Contract Schedule: Monday – Friday, business hours (with occasional weekend rounds if needed) Compensation: Competitive salary based on experience + benefits Position Summary: We are seeking a compassionate and experienced Nurse Practitioner (NP) with a strong background in wound care to join our clinical team at a skilled nursing facility. The ideal candidate will have expertise in assessing, diagnosing, and treating complex wounds, including pressure injuries, diabetic ulcers, surgical wounds, and other skin conditions commonly found in the SNF population. This role is critical in promoting optimal healing outcomes and preventing complications through high-quality, patient-centered care. Key Responsibilities: * Conduct comprehensive wound assessments and develop individualized treatment plans * Perform debridement, dressing changes, and other advanced wound care procedures as needed * Collaborate closely with nursing staff, physicians, therapists, and the interdisciplinary team to ensure coordinated care * Monitor wound progression and adjust treatment plans based on healing trajectory * Provide education to patients, families, and staff on wound prevention and care techniques * Document all care and procedures in accordance with facility policies and state/federal regulations * Participate in quality assurance and infection control initiatives related to wound management * Assist with staff training and clinical education related to skin and wound care protocols Qualifications: * Current and unrestricted Nurse Practitioner license * Certification as a Wound Care Specialist (e.g., WCC, CWCN, or similar) highly preferred * Minimum of 1–2 years’ experience in wound care, ideally in a SNF or post-acute setting * Strong clinical assessment and procedural skills * Proficient in EMR documentation * Excellent interpersonal and communication skills * Ability to work independently and collaboratively within a multidisciplinary team Company DescriptionSolution Based Therapeutics specializes in providing top-tier staffing solutions for behavioral health facilities across the nation. We are committed to enhancing healthcare services by connecting skilled professionals with rewarding opportunities. Our team values excellence, integrity, and collaboration, ensuring that both our clients and employees thrive in a supportive and dynamic environment. Join us to make a meaningful impact in the healthcare industry and advance your career with a company that prioritizes your growth and success.Solution Based Therapeutics specializes in providing top-tier staffing solutions for behavioral health facilities across the nation. We are committed to enhancing healthcare services by connecting skilled professionals with rewarding opportunities. Our team values excellence, integrity, and collaboration, ensuring that both our clients and employees thrive in a supportive and dynamic environment. Join us to make a meaningful impact in the healthcare industry and advance your career with a company that prioritizes your growth and success.

Optum is seeking a Radiology Technologist for a job in Chelsea, New York. • Specialty: Radiology Technologist, • Discipline: Allied Health Professional, • Duration: Ongoing, • Employment Type: Staff Opportunities with Crystal Run Healthcare, part of the Optum family of businesses. Advance your career in a dynamic health care setting. Our commitment to coordinated care and technology-driven practices not only elevate patient care but also provides our team with a supportive work environment. With a growing network of locations, we offer a platform for career advancement with an excellence culture. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together. Optum Radiology, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Radiology Scheduler to join our team. The Radiology Scheduler is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule: Monday through Friday a 40-hour work week to be determined by the supervisor between the hours of 7:00 am to 4:00 pm. Rotating Saturdays as needed between the hours of 8:00 am to 3:00 pm. Location: 1200 Route 300, First Floor, Newburgh, NY12550 Primary Responsibilities: • Obtain accurate and updated patient information, such as name, address, insurance information, • Perform insurance verification on the date of service, • Scheduling radiology procedures in an organized and efficient manner, • Knowledge of medical terminology and radiology procedures and requirements, • Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments, • File, Fax and maintain medical records, • Confirms and schedule appointments, • Check In and Check Out Patients, • Answering incoming and outgoing telephone calls promptly and courteously,, • Perform referral documentation promptly, • Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports, • Adhere to the standards identified via Sparq regarding Optum Employee Policies, • Work cohesively with fellow employees to achieve specific team goals, • Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements, • Comfortable working in high pace environment, • Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care, • Assure the continuity of care through scheduling and tracking systems, • Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations, • Comply with administrative policies to ensure quality of care, • Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart, • All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements, • Cross-train and help in other locations if needed, • Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays, • Medical Plan options along with participation in a Health Spending Account or a Health Saving account, • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage, • 401(k) Savings Plan, Employee Stock Purchase Plan, • Education Reimbursement, • Employee Discounts, • Employee Assistance Program, • Employee Referral Bonus Program, • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.), • More information can be downloaded at: be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma/GED (or higher), • 1+ years of customer service or healthcare related experience, • Intermediate level of computer proficiency (multitasking through multiple applications including Microsoft Outlook, Excel, and Word), • Ability to travel to other offices if needed for coverage, • Ability to maintain work tasks in an efficient manner Preferred Qualifications: • 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records, • Experience working with an electronic health record (EPIC), • Experience working with scheduling programs, • Knowledge of Radiology, • Knowledge of Medical terms Soft Skills: • Ability to work independently and maintain good judgment and accountability, • Demonstrated ability to work well with health care providers, • Strong organizational and time management skills, • Ability to multi-task and prioritize tasks to meet all deadlines, • Ability to work well under pressure in a fast-paced environment, • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RED, #RPO Optum Job ID #2306112. Posted job title: Radiology Scheduler Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The benefits listed below are provided as a general overview. They are not intended to represent the full scope of programs available, nor do they guarantee coverage for all employees • Holiday Pay, • Continuing Education, • 401k retirement plan, • Sick pay, • Wellness and fitness programs, • Employee assistance programs, • Medical benefits, • Dental benefits, • Vision benefits, • Life insurance

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Answer inbound calls, emails, and texts and resolving patient and family concerns or requests efficiently and effectively, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scoresRequirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Minimum 2 years experience working in a customer/patient success or support role, • Experience working with young adults and adolescents (healthcare setting preferred), • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Please note that this role is not available to candidates in Alaska, California, Colorado, Illinois, Maine, New York, or Washington. The expected base pay for this role will be between $45,000 and $55,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. May have on-call responsibilities., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., 20. Complies with agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 5. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards., 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s degree plus 1year experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor’s degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW); or an associate's degree in a human services related field and two years of experience in human services. CASE MANAGER TRAINEE: Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met. #ICLCWCM

Job Description The Unaccompanied Children Program provides long term and transitional residential care and other supportive services to Unaccompanied Children (UC) who are under legal custody of the Federal Government. Working in collaboration with the federal Office of Refugee Resettlement, ORR, our program provides a safe and nurturing environment for youth in a Basic Shelter program located at our licensed residential facilities as well as a Transitional Foster Care program in foster homes in the Bronx, Brooklyn, Queens and Westchester. In all programs, we provide therapeutic, medical and educational services, as well as other supports that youth need to achieve success through an array of strength-based and targeted interventions as we link them with family members and/or other sponsors in the United States. We want all children we support to move forward with their lives and thrive. About the Role The Case Manager work directly on the reunification process of the child along other stakeholders as per ORR Policy and Regulations. The Case Manager ensure all the child needs (medical, legal, educational, and emotional,) are meet while in care. The caseload assigned as per ORR regulations is up to 8 cases per case manager. What You’ll Do · Case management responsibilities include all necessary tasks as required by the Federal Office of Refugee Resettlement. · Works closely with Unification Specialist (TPG) to ensure timely and safe reunification process for all minors in care abiding by ORR Field Guidance 24. · Develops and maintains contact with youth and their service providers for medical, social, educational, and other related service needs. · Follow up with legal service providers regarding the timely submission of any documentation or correspondence needed for the legal relief process. · Maintains professional and timely communication with stakeholders including , GDIT, Legal Service Provider, The Young Center, ICE regarding the child case. · Performs discharge and release functions to ensure that each youth has a safe, appropriate and prompt release plan. · Documents weekly client contacts and maintain case files up to date and audit ready in accordance with regulations. Ensure all ORR, OCFS, and Education mandates and requirements are met. · Works collaboratively with the Clinical Team in approaching each child’s case. · Ensure that home visits to foster parents occur, assessing for comfort and safety of the child and that all pertinent information is relayed appropriately to foster parents. · Participates and attends all required weekly staffing with GDIT/ORR and program related meetings. · Maintains knowledge of issues affecting UC and provide immediate support in tandem with clinical when needed. · Collaborate with all other POH departments and maintain closely communication to ensure a holistic approach to meeting the child needs. · Supports and participates in individual and group supervision. · Participates in the implementation of PBIS to promote and reinforce a positive social culture with all people supported and staff at POH. · Some evening and weekend hours as per ORR mandates. · Performs other duties as assigned. Your Qualifications · Bachelors in a Human Services field. · Minimum one year of experience in case management field (preferred). · Knowledge of child welfare and immigration-related legislation. · Excellent verbal, and written communication and organizational skills are essential. · Proficient in Microsoft Office suite, knowledge of MyEvolv recommended · Bilingual (English/Spanish) a must · Valid Driver's License with a clean driving record Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Supervisory Responsibility No Work Environment: Office/Field for foster home visits Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday in office (, 4 days in office, 1 day remote) including assigned weekend coverage (remote). A few times a month, case managers might be assigned in advance a 2pm-10pm shift (remote) to ensure 7-day case management services as required by ORR. The office is located in Brooklyn, NY. Additional Requirements: · Authorized to work in the U.S. · Ability to travel to other Rising Ground sites if required for meetings or trainings. Equal Employment Opportunity Statement It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. May have on-call responsibilities., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., 20. Complies with agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 5. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards., 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s degree plus 1year experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor’s degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW); or an associate's degree in a human services related field and two years of experience in human services; CASE MANAGER TRAINEE: Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 6. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. Rotate on-call responsibilities., 12. Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., 20. Complies with the agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. Additional duties of Senior Case Manager 1. Caseload will include clinical high-risk client., 2. Carry a minimum of 12 clients at a given time or during the time of case management vacancies, 3. Provide peer to peer support to case managers through modeling and coaching, 4. Willing and able to address crisis intervention in community, 5. Provide assistant and support with program audits and follow ups, 6. Assist with the management and training of spreadsheets utilized for case management MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree plus 1.5 years' experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor's degree that required a one year practicum working directly with individuals with mental disabilities ( e.g., BSW); or an associate's degree in a human services related field and two years of experience in human services; ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., • Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, • Basic understanding of the causes and processes of mental illness and substance abuse disorder., • Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities., • Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., • Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., • Ability to be aware of self and one's impact on others, • Ability to learn, understand and comply with all regulations, policies and procedures., • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, • Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., • Ability to prepare accurate and timely documentation, reports and other written material as assigned., • Ability to work independently, and to conform to all applicable safety and accountability measures, • Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., • Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate Ability to identify the nature of problems and to participate effectively in solving problems., • Ability to report for work as scheduled on a consistent basis, • Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies

Job Description About Us: Acacia Network, the leading Latino integration care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, and great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing, and community-building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland, and Puerto Rico. Job description The Director of Social Services ensures quality care and oversees the Clinical and Social Services functions of the shelter according to DHS regulatory and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional, and social needs of clients. The Director of Social Services provides supervision to the Intake Services and Case Management Teams and works with the Program Director to develop, implement, track, report, and evaluate measurable outcomes. The salary range is $60k-$65K. RESPONSIBILITIES: • Assist the Program Director with the administration of the program, • Effectively manage the entire building in the absence of the Program Director, • Oversee the day-to-day operations of the Social Service program, • Delegate and monitor client-related operational responsibilities, as appropriate, to Intake and Case Management team members, • Oversee the timely assessment of clients upon admission, change of condition and review and update care plans., • Facilitate interdepartmental communication and conduct social service staff meetings, • Attend meetings with funders or outside agencies., • Connect with community leaders to build connections, gain support and troubleshoot issues/concerns., • Report all significant (i.e. Funder) events, and monitoring events to the Program Director., • Liaison with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery for clients., • Liaise with DHS Intake Center and DHS Management, • Develop and implement a system to ensure that clients maintain their medication compliance on a weekly basis., • Develop program content to address client needs related to housing, substance abuse treatment, mental health, and employment., • Plan and organize program activities to maximize program contract and performance goals as outlined in DHS Performance Incentive Plans., • Maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department., • Review analysis of program and demographic client data to make program improvements., • Communicate with peers at other Acacia Network Shelters on issue related to client progress and best practices., • Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff., • Ensure housing and performance outcomes are met on a monthly/quarterly/annual basis., • Monitor and track clients housing placements, medical compliance and Individual Service Plans., • Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e. address and investigate client complaints)., • Conduct and document one-on-one supervision of direct reporting staff to assess and improve work. performance (i.e. identify training needs, professional development, ect.), • Develop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment., • Conduct case conferences with difficult to engage clients and relevant Case Manager and/or Housing Specialist., • Submit accurate DHS and ACACIA’s monthly reports to Program Director for review in a timely manner., • Organize onsite and offsite training opportunities for professional development of staff., • Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols., • Review, sign and submit timesheets for all direct reports., • Complete incident reports to relevant parties to properly and timely record any incident., • Report all incident that may subject Acacia Network to liability to the Program Director., • Bachelors Degree in Human Services or related field, required (Master’s Degree in Social Work or related field, preferred), • Five (5+) years of experience with homeless population or special needs population (mental illness, substance abuse, HIV, etc..), • Three (3+) years must be in a managerial position, • Successful completion of SIFI (Seminar in Field Instruction) preferred.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role The Release of Information Specialist supports secure and authorized exchange of protected health information at Charlie Health. This role will be responsible for ensuring Charlie Health complies with all state and federal privacy laws while providing access to care documentation. Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Maintains confidentiality and security with all protected information., • Receives and processes requests for patient health information in accordance with company, state, and federal guidelines., • Ensures seamless and secure access of protected health information., • Establishes proficiency in Health Information Management (HIM) electronic document management (EDM) systems., • Answers calls to the medical records department and responds to voice messages., • Retrieves electronic communication, faxes, opening postal mail, and data entry., • Responds to internal requests via email, slack, or any other communication platform., • Documents inquiries in the requests for information log and track steps of the process through completion., • Determines validity from documentation provided on authorizations, subpoenas, depositions, affidavits, power attorney directives, short term disability insurance, workers compensation, health care providers, disability determination services, state protective services, regulatory oversight agencies and any other sources., • Sends invalid request notifications as needed., • Retrieves correct patient information from the electronic medical record (EMR) and other record sources., • Verifies correct patient information and dates of services on all documents before releasing., • Provides records in the requested format., • Acts in an informative role within the organization regarding general release of information questions and assists with developmental training., • Documents accounting of disclosures not requiring patient authorization., • Scans or uploads documents and correspondence in EMR., • Communicates feedback, new ideas, fluctuating volumes, difficulties, or concerns to the HIM Director., • Participates in teams to advance operations, initiatives, and performance improvement., • Associates Degree required or equivalent in release of information experience., • 1 year experience in a behavioral health medical records department, or related fields., • Experience in a healthcare setting is highly desirable., • Experienced use of email, phones, fax, copiers, MS office, and other business applications., • Ability to prioritize multiple tasks and respond to requests in a fast-paced environment., • Ability to maintain strict confidentiality., • Extreme attention to detail as it relates to accurate information for medical records., • Professional verbal and written communication skills in the English language., • Work authorized in the United States and native or bilingual English proficiency, • Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis., • Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. The total target base compensation for this role will be between $44,000 and $60,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. RemoteOur Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 6. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. May have on-call responsibilities., 12. Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 20. Complies with agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s degree plus 1year experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor’s degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW); or an associate's degree in a human services related field and two years of experience in human services; CASE MANAGER TRAINEE Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met.

Job DescriptionJob Title: Patient Follow-Up Call Specialist (Remote, Bilingual) Location: Remote (U.S.-based only) Job Type: 30 hours/week About ModernMD ModernMD is committed to providing compassionate, efficient, and high-quality care to every patient we serve. As part of our ongoing commitment to patient satisfaction and continuity of care, we are expanding our team to include dedicated Patient Follow-Up Call Specialists who ensure patients feel supported even after their visit ends. Position Overview We are seeking a Bilingual Patient Follow-Up Call Specialist to join our growing team. In this role, you will connect with patients after their visits to ensure they had a positive experience, answer any questions, assist with next steps in their care, and address any concerns. This is a remote position with availability of 30 hours per week. Key Responsibilities * Place follow-up phone calls to patients to check in after their visit and provide assistance or guidance. * Collect and document patient feedback, concerns, or satisfaction metrics. * Support patients in understanding follow-up care instructions or scheduling needs. * Respond to patient questions or concerns with empathy and professionalism. * Communicate in both English and Spanish to accommodate diverse patient populations. * Accurately log call details and escalate any clinical or service-related issues to the appropriate team. * Maintain patient confidentiality and comply with HIPAA and organizational standards. Qualifications * Bilingual in English and Spanish – required * Must be based in the U.S. and legally authorized to work * Available 30 hours a week * Previous experience in a healthcare, medical office, or patient support environment – required * Excellent verbal communication and listening skills * Strong attention to detail and ability to document information accurately * High level of empathy, patience, and professionalism * Comfortable working independently in a remote setting * Proficiency with phone systems, email, and basic documentation tools Preferred Qualifications * Familiarity with EMR systems (e.g., Athenahealth, Epic, etc.) * Experience in urgent care, outpatient services, or healthcare call centers * Understanding of HIPAA and best practices for patient communication What We Offer * Remote work flexibility * A supportive, patient-centered team culture Apply today to make a meaningful impact on the patient experience at ModernMD. Powered by JazzHR jX85Gx6u5v

Job DescriptionAbout The Role Brighton Health Plan Solutions (BHPS) is seeking an experienced Claim Dispute Specialist skilled in investigating and resolving provider payment disputes by our members and providers. Responsible for ensuring all determination responses are compliant with all established regulations. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Primary Responsibilities • Thorough review of claims and medical documentation., • Prepare cases for clinical review., • Resolve and provide accurate and timely responses to disputes and all other correspondence., • Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests., • Research and document pertinent information on claims requiring adjudication., • Assist Customer Service in responding to and resolving customer questions and concerns related to correspondence., • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity., • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking., • Maintain broad knowledge of client products and services.Essential Qualifications, • Strong knowledge of contracts, medical terminology, and claim dispute processing and procedures., • Previous experience handling claim disputes., • Claim knowledge including professional, facility and ancillary claims., • Excellent written and oral communication, interpersonal and negotiation skills with a demonstrated ability to prioritize tasks as required., • Ability to meet expected production and quality standards., • Proficient in Microsoft Office Suite- specifically Microsoft Word and Microsoft Excel., • Ability to maintain a professional demeanor under pressure., • Capable of managing multiple complex issues., • Strong knowledge of contracts, medical terminology, and appeals processing and procedures. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement At BHPS, we encourage all team members to bring your authentic selves to work with all your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing, and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer Annual Salary Range: $45,000 - $55,000 The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity. Powered by JazzHR pCCPx2CImt

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of an interdisciplinary team assisting assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Ensure a smooth transition for Adult Home Residents moving into Supported Housing via the Impacted Adult Home Initiative//Settlement. Attend care coordination meetings, collaborate with ICL in-reach staff and external care coordinators, assess consumer needs and discuss/advocate for needed services. Maintain adherence with settlement agreement as it relates to consumers moving into ICL units. Travels to/visits consumers' residences or apartments to provide counsel and assistance to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer’s cultural and ethnic background, customs, needs, beliefs and primary language., 4. Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 6. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. May have on-call responsibilities., 12. Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., 20. Complies with agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s degree plus 2 years experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor’s degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW). Current valid NYS driver’s license. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers., 3. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, 4. Ability to complete written forms and reports in an accurate and timely manner., 5. Ability to communicate effectively with staff, consumers/residents, families, and the public., 6. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 7. Ability to secure the cooperation of and work effectively with others, 8. Ability to work independently, and to conform to all applicable safety and accountability measures, 9. Social Perceptiveness-being aware of other’s reactions and understanding why they react the way they do, 10. Service Orientation-Actively looking for ways to help people, 11. Speaking-Talking to others to effectively convey information, 12. Active Listening-Listening to what other people are saying and asking questions as appropriate, 13. Problem Identification-Identifying the nature of problems

Job DescriptionSalary: GENERAL NATURE OF POSITION: Provides case management, to assist mental health, substance abuse and dual diagnosis clients. Assist clients to access medical, educational, social, prevocational, and rehabilitative or other needed community services for eligible individuals. Provides crisis intervention services for clients in various situations. Works with interdisciplinary treatment team to assist the clients in their recovery and management of chronic mental illness, substance use, chronic health disorders and compliance with court requirements, etc. In the spirit of the program, assist the client in accomplishing his/her goals. ESSENTIAL JOB FUNCTIONS: • Provide a safe and welcome environment for people to visit., • Answer phone calls and inquires concerning the program., • Maintain strict confidentiality guidelines regarding all clients, conversations and referrals., • Manages and intensive case load of 15-20 client files, • Responsible for performing intake interviews and document data on all residents that reside at said site., • Coordinates services with Clinical Director, Counselor (Interns), team members, primary care and specialist physicians, legal representatives/ guardians, Departments of Mental Health and Alcohol and Drugs staff, probation, parole, pre-trial services, departments of citizen services and other community services/ organizations to assure the individuals access to services, the services, and the service delivery system., • Assists clients in obtaining housing, financial assistance, health care and other community supports., • Assists clients in completing applications for services, assistance, ID cards, etc., • Provide outreach activities to identify potential clients who have been referred through Drug Court, SAI, Detox Centers, etc., • Assist in developing materials and provide rehabilitation workshops on wellness, health, education, family relationship, relapse prevention, etc. for clients., • Participates in a team environment to provide 24/7 client support, • Follows respective documentation standards and documents all activities according to program requirements., • Records services in respective system, maintains client files and completes monthly activity reports., • Performs related work, as required., • Must be willing to work weekends and/or holidays as needed. QUALIFICATIONS: Required and Preferred Education and Experience: • High School diploma., • Ability to work with diverse populations., • Good oral and written English skills., • If an individual is in recovery, five-six years of sustained recovery is required., • Computer skills: Microsoft Office and web-based application., • Experience with criminal justice system a plus. Physical Requirements: • Ability to lift 35 pounds, • Occasionally required to stand and walk General: • Must successfully pass a background check prior to hire

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. May have on-call responsibilities., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., 20. Complies with agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 5. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards., 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s degree plus 1year experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor’s degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW); or an associate's degree in a human services related field and two years of experience in human services. CASE MANAGER TRAINEE: Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met. #ICLCWCM

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. May have on-call responsibilities., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., 20. Complies with agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 5. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards., 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s degree plus 1year experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor’s degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW); or an associate's degree in a human services related field and two years of experience in human services; CASE MANAGER TRAINEE: Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met.

Job Description Position Description The Harm Reduction Outreach Specialist is responsible for conducting targeted outreach efforts that engage people who use drugs, social service organizations, and service providers, in informational/educational sessions about harm reduction. The Harm Reduction Outreach Specialist conducts outreach efforts in parks throughout the Bronx and Harlem in an effort to educate the general public and individuals who use drugs about the use of kiosks in the park and about safer syringe disposal. The Harm Reduction Outreach Specialist will all refer and successfully connect people who use drugs to safer use supplies, drop-in services, and additional harm reduction services, including substance use treatment and additional medical care. The hours for this position are Monday through Friday; schedule will include 3 days per week with regular office hours (8 AM-4 PM or 9 AM - 5 PM) and 2 days per week working a later shift with our evening outreach hours (11 AM-7 PM or 12-8 PM). Essential Job Functions The following duties are mandatory requirements of the job: • Conduct targeted outreach efforts in the Bronx and Harlem that engage people who use drugs to assist in increasing access to safer syringe disposal and facilitate access to harm reduction supplies and services., • Conduct outreach with other social service organizations and service providers in informational/educational sessions aimed at increasing knowledge of available harm reduction services and to increase access to safer syringe disposal., • Provide information to people who use drugs on harm reduction services and substance treatment options available., • Conduct intakes and develop relationships with individuals who use drugs. Conduct substance use screenings and assessments and make referrals to STI/HIV/HCV screenings as necessary., • Conduct overdose prevention trainings members of the community, including the dispensing of naloxone., • Ensure the maintenance of appropriate, accurate, and clear documentation of all outreach, education, and referral activities., • Completion of regular reporting and data entry to ensure compliance with city and state funder requirements., • Facilitate community education sessions with other CBOs, Precincts, Community Boards, and other identified community partners., • Distribute harm reduction materials including safer use supplies, safer sex kits, educational literature, and brochures., • Maintain a strong knowledge of substance use, including treatment information and developments that affect clients’ access to care., • Maintain a strong knowledge of HIV/AIDS, including treatment information and developments that affect clients’ access to care., • Work in collaboration with team members to ensure that monthly deliverables are met. Other Responsibilities The following duties are to be performed as assigned by the supervisor: • Attend data driven and clinical supervision, as well as departmental, divisional and staff meetings., • Ensure files are up to date and accurate; conduct periodic community surveys to ensure the program is following community trends., • Other duties as assigned. Education and Certification This position requires a high school diploma, college degree preferred, and two years’ experience in harm reduction, specifically with active injection and other drug users. CASAC certification a plus. Education can be substituted for work experience. Bilingual English/Spanish a plus. Valid New York State driver’s license required. Special Skills and Knowledge • Basic to broad knowledge base about work with people who use drugs; substance use knowledge and knowledge of and respect for the harm reduction model and its principals are essential., • Knowledge of health disparities and social factors that lead to increased HIV/AIDS risk and exposure among people who use drugs and others in our community., • Knowledgeable about HIV infection, transmission, and treatment; knowledgeable in local, state, and federal laws regarding HIV and other relevant issues of providing health care, especially the right to privacy and confidentiality, • Strong interpersonal and communication skills., • Able to provide culturally competent services and demonstrate respect for the community to be served by our program.

Job Description THE ORGANIZATION The Center for Justice Innovation is a community justice organization that centers safety and racial justice. Since our founding in 1996, the Center has partnered with community members, courts, and the people most impacted to create stronger, healthier, more just communities. Our decades of experience in courts and communities, coupled with our field-leading research and practitioner expertise, help us drive justice nationwide in innovative, powerful, and durable ways. For more information on how and where we work, please visit . The Center is a 900-employee, $130 million nonprofit that accomplishes its vision through three pillars of work: creating and scaling operating programs to test new ideas and solve problems, performing original research to determine what works (and what doesn’t), and providing expert assistance and policy guidance to justice reformers around the world. Operating Programs The Center’s operating programs, including the award-winning Red Hook Community Justice Center and Midtown Community Justice Center, test new ideas, solve difficult problems, and attempt to achieve systemic change within the justice system. Our projects include community-based violence prevention programs, alternatives to incarceration, reentry initiatives, and court-based initiatives that reduce the use of unnecessary incarceration and promote positive individual and family change. Through this programming, we have produced tangible results like safer streets, reduced incarceration, and improved neighborhood perceptions of justice. Research The Center's research teams are staffed with social scientists, data analysts, and lawyers who are academically-trained or have lived experience and who conduct research in the U.S. and globally on diverse criminal-legal system and justice issues. Their work includes evaluating programs and policies; conducting exploratory, community-based studies; and providing research translation and strategic planning for system actors. The Center has published studies on topics including court and jail reform, intimate partner violence, restorative justice, gun violence, reentry, sixth amendment rights, and progressive prosecution. The research teams strive to make their work meaningful and actionable to the communities they work with, policymakers, and practitioners. Policy & Expert Assistance The Center provides hands-on, planning and implementation assistance to a wide range of jurisdictions in areas of reform such as problem-solving courts (e.g., community courts, treatment courts, domestic violence courts), tribal justice, reducing incarceration and the use of fines/fees and reducing crime and violence. Our current expert assistance takes many forms, including help with analyzing data, strategic planning and consultation, policy guidance, and hosting site visits to its operating programs in the New York City area. Center Support A dedicated support team within the Center ensures the smooth functioning of operations across various domains, including finance, legal, technology, human resources, fundraising, real estate, and communications. Comprising 15% of the organization's staff, these teams provide essential infrastructure support and innovative solutions aligned with the Center's mission and values. THE OPPORTUNITY Brooklyn Justice Initiatives (BJI), the largest operating project of the Center, seeks to re-engineer the experience of criminal court in Brooklyn, New York, by providing judges and attorneys meaningful alternatives to bail, fines, and jail sentences. Operating out of Kings County Criminal Court along with community-based offices, BJI is a team of social service providers, court-based resource coordinators, mental health practitioners, compliance specialists, and others who seek to improve the quality of justice. Supervised Release offers an alternative to jail by providing pretrial supervision, case management, and voluntary social services to people charged with misdemeanor and felony offenses, and in doing so, uses an arrest as a window of opportunity to change the direction of a participant’s life, avoiding the harmful effects of incarceration. Program participants are monitored to ensure their appearance at court dates and mandatory programming and receive referrals to services such as job training, drug treatment, and mental health counseling. BJI is seeking a Supervising Case Manager for the borough’s Supervised Release Program (SRP) to supervise our case management and field engagement staff who are based in the community. Reporting to the Case Management Coordinator, the Supervising Case Manager will be responsible for providing substantive and consistent trauma-informed supervision to Case Managers, Senior Case Managers, and Community Navigators to ensure fidelity to the program model and quality service to participants in the community. Supervising Case Managers ensure that staff complete program-specific training, consistently apply policy, protocol, and best practices in alignment with that training, maintain routine and accurate data entry and court reporting, and collaborate effectively across SRP teams to build on successes and proactively address challenges. This position is also responsible for completing comprehensive and routine case audits in partnership with the compliance team to ensure consistent application of policies, protocols, and best practices. This in-person and on-site position leverages exemplary communication, data management, and supervisory skills to support their staff in the execution of their responsibilities. Though Supervising Case Managers will not carry a standard caseload, this position is responsible for supporting on-site de-escalation efforts in service of participants presenting with acute needs, covering on-site engagement with their staff’s participants when staff are out of the office or otherwise engaged, and responsible for ensuring quality service to all participants on their staff’s caseload. Responsibilities include but are not limited to: • Provide trauma-informed and in-person individual supervision to staff on a weekly basis;, • Use therapeutically-informed tools such as motivational interviewing, active listening, and thoughtful modeling to complement comprehensive auditing to ensure program policy, protocol, and strengths-based best practices are consistently applied;, • Support staff in professional growth and development and ensure that staff are providing consistent, quality services to participants;, • Lead and conduct biweekly in-person team meetings and group supervision of supervisees in order to review, train, and implement and guide staff towards meeting program policy, procedure, and operational expectations;, • Provide on-site shadowing opportunities and hands-on training for staff;, • Provide on-site crisis management and de-escalation support aligned with training, policy, and protocol as needed;, • Assist with on-site check-ins for high needs participants, as needed;, • Assist with ensuring that participants on-site are attended to by case managers in a timely fashion;, • Responsible for quality assurance, monitoring the team’s compliance with program requirements and court reporting obligations;, • Oversee routine and accurate documentation to ensure best practices and court reporting obligations are consistently practiced;, • Responsible for effective collaboration with the compliance team to ensure that staff complete accurate and timely data entry and compliance reporting within designated deadlines;, • Responsible for convening staff in response to deviations from the program model or other unfilled responsibilities;, • Maintain accurate and timely data entry and case documentation aligned with the program model, court reporting obligations, and best practices;, • Support policy and protocol implementation in collaboration with site leadership and the SRP Court Reform team, including co-facilitating training sessions;, • Maintain effective collaboration with site leadership including the Directors of Practice, Director of Court Operations, and direct practice Coordinators to ensure comprehensive and aligned service delivery to participants and the program model;, • Observe and support the delivery of intensive field-based engagement and support to participants;, • Support the recruitment and hiring of and onboarding and training for new staff;, • Work closely with the Directors of Practice, SRP Court Reform Training Specialist, Training Institute, and site Training Liaison to ensure SRP staff are consistently trained as required;, • Ensure regular and equitable access to program-related external professional development and training opportunities for direct reports;, • Co-facilitate pro-social and psycho-educational groups, as needed;, • Participate in individual, group supervision, and regular staff trainings to develop program expertise and related skill sets, including management training;, • Provide on-site managerial coverage for staff who are out of office or unavailable, as needed;, • Please note that this role is conducted in-person, on-site, and in the field with staff as needed;, • This role is not eligible for clinical hours; and, • Bachelor’s degree required;, • Minimum 4 years direct practice experience (e.g., therapeutic or case management) required;, • Experience in pretrial, court-based, or criminal legal system strongly preferred;, • Therapeutic intervention training and experience preferred, including but not limited to crisis intervention or de-escalation management;, • Supervisory experience preferred, but not required;, • Applicants with demonstrated clinical acumen and experience preferred;, • Masters degree and license in a mental health field valued but not required;, • Bilingual (English-Spanish) strongly preferred., • Able to travel to/within all BJI SRP offices/target neighborhoods in Brooklyn; transportation may involve the use of personal vehicles, BJI SRP transportation, public transportation, or may be on foot;, • Able to walk 20 blocks or more on a regular basis and climb stairs;, • Able to lift at least 20 pounds; and Position Location: Brooklyn, NY. Compensation: The compensation range for this position is $64,800 - $74,500 and is commensurate with experience. The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%. The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included. At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered. As of February 10, 2023, New York City Executive Order 25 rescinded the COVID-19 vaccination requirement for City workers, new hires, and contracted employees. While the Center does not require vaccination, we strongly recommend that all staff, interns, and volunteers stay up to date. In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted. Powered by JazzHR dcZKE0iaBc

Job Description The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. This is a paid per fitting position. ESSENTIAL DUTIES • Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra., • Ability to provide instruction and instill confidence in Assure® patients with demonstrated patient care skills, • Willingness to contact prescribers, caregivers and patients to schedule services, • Ability to accept an assignment that could include daytime, evening, and weekend hours, • Travel to hospitals, patient’s homes and other healthcare facilities to provide fitting services, • Measure the patient to determine the correct garment size, • Review and transmit essential paperwork with the patient to receive the Assure® garment and services, • Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings, • Flexibility of work schedule and competitive pay provided, • Adhere to Pledge of Confidentiality, • Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement., • Integrity: Commitment, accountability, and dedication to the highest ethical standards., • Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service., • Action/Results: High energy, decisive planning, timely execution., • Innovation: Generation of new ideas from original thinking., • Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind., • Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations., • Highly organized, service and detail orientated, • Passionate about the heart-failure space and a strong desire to make a difference, • Strong interpersonal skills with communicating and assisting clinicians with providing care for patients. Education/Experience Required: • 1 year in a paid patient care experience (not as a family care giver), • Clinical or engineering background which may include but is not limited to nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians., • Disclosure of personal NPI number (if applicable), • Completion of background check. Florida and Ohio must complete a level 2 screening paid for by Kestra., • Willingness to pay an annual DME fee which is deducted from the completed work order, • Ability to pay for vendor credentialing upfront during a 90-day probationary period, • Experience in patient and/or clinician education, • Valid driver’s license in state of residence with a good driving record, • Ability to consistently work remotely Disclosures are required for any potential relationships and referral sources, • Must be able to achieve credentialing for hospital system entry including, but not limited to:, • Documentation of vaccination and immunization status, • Pass background check, • Pass drug screening testing, • Review and agree to hospital policies and procedures, • Knowledge of MS Office, Excel, PowerPoint, MS Teams, • Variable conditions during travel, • Minimal noise volume typical to an office or hospital environment, • Possible environmental exposure to infectious disease (hospital and clinic settings), • Extended hours when needed, • Ability to travel by car, • Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage, • Frequent stationary position, often standing or sitting for prolonged periods of time, • Frequent computer use, • Frequent phone and other business machine use, • Occasional bending and stooping This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Job Description JOB SUMMARY: This management position exists in several Program Divisions. Under the general supervision of the Associate Vice President of Bronx Supported Housing is responsible for the oversight of the administrative, operational, staffing, and clinical aspects of the program. Responsible for personnel management, fiscal operations, inventory management, client services, safety and welfare of staff and clients, hiring and training of personnel, directing and coordinating the activities of the staff, and general administration of the program. ESSENTIAL JOB FUNCITONS: Provide Clinical Services: • Directs clinical treatment services provided to consumers, oversees the development, implementation, and review of treatment plans, • Conduct supervision with program staff, in accordance with agency and division policy, • Conduct CORE audits of case records to evaluate the completeness and quality of treatment plans, quarterly assessments, apartment inspections and progress notes, • Conducts staff meetings to review and discuss compliance, recreational and social activities, interagency Referrals, • Conduct High Risk meetings to collaborate on ways to support clients who are on the high risk list, • Conduct rent arrears review meeting with program staff and interagency departments from a clinical and client-centered perspective, • Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy, • Regularly directs meetings concerning clinical issues with clients care team, • Initiates and participates in case conferences with mental health treatment team, and inpatient psychiatric team, • Ensure staff is receiving clinical trainings regarding high risk client, • Conduct intakes for new referrals via ICL Hope, • Provide clinical crisis intervention regarding clients and support staff, • Ensure all psychosocial assessments and all assessment necessary for client care, • Conduct clinical trainings regarding motivational interviewing, harm-reduction, person-centered care, • Conduct eviction meeting regarding court case, documentation require, coordinate and collaborate with, • Real Properties, • Supervise the Clinical Specialist responsible to ensure clinical support for high-risk clients and work with the Health Connect team., • Establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department, • Ensures staff compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance, • Manages the completion of performance evaluations, recommends staff for the employee recognition award, • Conducts new apartment viewings, and ensures all apartments are set up with needed items. when vacating an apartment, conducts walkthroughs with landlord, • Administers disciplinary actions in accordance with agency disciplinary policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed, • Reviews authorized staff positions, submits Request for Personnel (RFP), on vacant staff position(s), interviews candidates for employment in accordance with agency policy and employment law., • Ensures that staff have attended required monthly RELIAS trainings, • Manages employee accident reporting and initial submission of workers' compensation claims., • Monitors employee morale and the climate of the work environment, • Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA, • Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies, • Manages the orientation of new personnel, • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles, report lost stolen items, missing, or damaged property in accordance with ICL policy, • Authorizes the purchase of supplies and equipment; properly secures all property and equipment, • Conducts inspection of apartment keys and repair list, • Ensure office space is in accordance to ICL Policy, • Ensures internal program compliance with federal, state, city, and agency regulatory requirements., • Responsible for the development of a program mission statement and program goals that supports the division and agency mission statements and goals., • Coordinates with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit, • Reviews plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement, • Provides oversight in submission of statistical data, • Ensure all clients rental payments are in accordance to ICL policy, processed, tracker, and ensure all logistics with the finance and entitlement department, • Approves/disapproves all purchase orders and financial requests from staff, • Manages consumer rent payments, keeps a spreadsheet of all monthly rent payments. Keeps a log of all rent arrears, and payment plans., • Collaborate with funding sources such as DOHMH and OMH regarding programmatic aspects., • Promotes Mental Health and Managed Care programs in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness., • Educates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens., • Cooperates with other organizations in development of understanding and interest participating in long range plans for mental health program development., • May conduct regular inspections of apartments and contacts landlords to report repairs that need to be made in accordance with rental agreements., • May be responsible for facility maintenance and reports needed repairs to the Director of Real Property Operations., • May review drafts, procedures, and job descriptions., • May be involved in hosting visitors from community, regulatory offices, and/or other agencies., • May be chairperson or member of an agency or division committee(s)., • Conducts reviews of HRA2010E, and scheduled screenings of potential consumers., • Ability to lead a multi-disciplinary staff of professionals in providing treatment services., • Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks., • Ability to manage resources, which includes money, material, time, and people., • Ability to work in a team model, • Positive attitude willing to think outside of the box, • Serves as a role model to staff and consumers/residents., • Strong interpersonal skills, communication, emotional intelligence, and flexibility, • Highly-developed clinical, engagement, and motivational skills;, • Experience with risk assessment and risk management;, • Track record of delivering quality treatment services to individuals with SMI, • Experience delivering treatment, rehabilitation and support services in the community;, • Proficient in computers and Electronic Health Record (EHR), • Ability to effectively hold field staff accountable and to go into the field as needed, • Willingness and ability to use ICL supplied communication tools (e.g. computers, mobile telephone, fax, etc.) regularly in the course of conducting business Preferred Education and/or experience: • Required Master's degree in Social Work, Psychology, or other mental health field with a minimum of three years of professional mental health experience (depending on program size and complexity) including at least three years (depending on program size and complexity) in a supervisory capacity., • Bilingual in Spanish preferred but not required, • Experience with housing, individuals with Serious Mental Illness and Substance Use, • NYS Licensure in a recognized mental health profession required LMSW or LMHC #ICLOTHER #ICLRN

Job DescriptionPosition Summary Hamilton-Madison House seeks a full-time Certified Recovery Peer Advocate or provisional (CRPA/CRPA-P) who will provide peer support services as part of a multi-disciplinary team to clients with substance use disorder problems and/or mental illness. Service provision will focus on working with clients to enhance their recovery. Service is provided to individuals or groups. The Certified Recovery Peer Advocate’s role is to support others in recovery from a substance use disorder. The CRPA will serve as a role model, mentor, advocate and motivator to recovering individuals in order to help prevent relapse and promote long-term recovery. The CRPA/CRPA-P must demonstrate an ability to share personal recovery experiences and to develop authentic peer-to-peer relationships. Responsibilities: • Provide individualized, ongoing guidance, coaching and support, • Engaging with an individual to consider entering treatment, • Engaging a client to attend treatment or other healthcare services, • Engaging an individual in continuing care services post-discharge, • Assist in developing formal and informal community supports, • Assist clients served in increasing social support networks of family members and/or significant others, • Work in cooperation with other providers, family members or significant others involved in the client’s recovery plan, • Offer encouragement in times of crisis, • Offer modeling coping skills, • Assist clients with applying for social benefits, • Observe all rules of confidentiality relating to clinical information and treatment both internally and externally, • Responsible for understanding client’s rights & obligation, policy and procedures, • Maintain professional standards and observe the guidelines established within the Code of Ethics and Conduct, • High School Diploma or GED, • Certified Recovery Peer Advocate Provisional (CRPA-P) or Certified Addiction Recovery Coach (CARC) or Peer Specialist and lived with addiction, • Certified Recovery Peer Advocate (CRPA) or CRPA-Provisional certification preferred; may self-identify as a person in recovery, • Bilingual English/Asian Language or other language preferred, • Ability to work well and interact with various types of individuals, • A sound understanding of substance use disorder and/or mental health problems and treatments, • EHR documentation skills, • Past or present consumer substance use disorder services and/or mental health illness with a history of managing one’s own illness experience, • Awareness of the importance of recovery in living with an addiction and/or mental illness problem, • Past experience working directly with individuals in a service oriented field is beneficial Excellent benefits including medical, dental, and vision insurance, 15 vacation days, 12 sick days, 3 personal days, and 12 paid agency-wide holidays. Hours: Monday to Friday, 37.5 hours per week Hamilton-Madison House is an Equal Opportunity Employer

Job Description Metropolitan College of New York (MCNY) is a unique and vibrant learning institution. It is a non-profit, regionally accredited college offering associate, bachelor's and master's degrees, with state-of-the-art campuses in the Financial District of Manhattan and the Hub district of the South Bronx. For over 50 years, MCNY has offered highly motivated learners a powerful model of Purpose-Centered Education that promotes personal transformation and constructive change in workplaces and communities. MCNY enrolls approximately 1,000 students annually into its accelerated degree programs with convenient onsite and remote schedules for added flexibility. Summary: The Healthcare & Wellness Specialist supports the well-being and academic success of veteran and military-affiliated students, as well as the general student population, through the delivery of social services, health advocacy, and wellness programming. This individual will provide in-person support on campus at least three (3) days per week, with occasional virtual meetings based on student needs. In addition to student wellness services, this role involves assisting with outreach and recruitment efforts, helping veteran students access military benefits, and collaborating on events that raise awareness and increase veteran enrollment. Experience organizing or supporting student or veteran-focused events is strongly encouraged. This position will report to the Program Coordinator of the Center of Excellence for Veteran Student Success (CEVSS) or other senior leadership as assigned. Note: This is a grant-funded position. Employment is contingent upon the availability of grant funds. Should funding cease, the position may be terminated without cause with written notice. Responsibilities: • Provide wellness-focused support services and referrals to veteran students and their families, • Assist in developing and delivering wellness and social service programs for both veteran and general student populations, • Support recruitment and engagement of veteran and military-dependent students, • Collaborate with the on-site MCNY Social Worker to address student food insecurity, including food pantry coordination, • Serve as a point of contact for veterans navigating military benefits or health-related resources, • Maintain documentation of services and student progress, • Participate in relevant training sessions and professional development opportunities as directed Qualifications/Requirements: • Bachelor’s degree preferred, ideally in Social Work, Counseling, Clinical Psychology, Health Services, Sociology, or a related field, • Experience working in a higher education, social services, or wellness-based environment is preferred, • 1–3 years of experience working with veterans, students with disabilities, or underserved populations, • Understanding of physical, cognitive, sensory, and psychological health conditions and their implications on student success, • Familiarity with college support systems and veteran-related services, • Effective communication and interpersonal skills, • Strong customer service orientation, • Basic computer proficiency, • Ability to resolve conflicts and address student concerns with empathy and professionalism, • Work independently and as part of a team, • Prioritize tasks, maintain confidentiality, and respond to diverse student needs, • Physically assist with light lifting (up to 10 lbs) for food pantry and donation events, • Adhere to safety, health, and institutional protocols, • Maintain punctuality and reliability in attendance and communication For more information about MCNY please visit the College’s website at MCNY is an Equal Opportunity Employer

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. JOB SUMMARY: Intro to the Crisis Prevention and Response (CPR) Team Our Crisis Response and Prevention team envisions and enables our mission of A World Without Suicide. It is our goal that all of our clients find unwavering support and hope. Rooted in our core values of Connection, Commitment, and Congruence, we strive to transform crises into opportunities for growth and healing. With cutting-edge best practices and compassionate care, our team empowers individuals to seek help fearlessly. Our clients never give up, and neither do we. Together, we are driving the democratization of mental health treatment each and every day. Why is the CPR Team important? • Immediate Intervention: Prompt assistance during moments of acute distress or emotional upheaval., • Safety and Stabilization: Ensuring the well-being and stability of participants during critical situations., • Continuity of Care: Ensuring support during acute moments whilst in treatment ensuring continuity from the group experience to the individual/family experience., • Preventing Relapses and Hospitalizations: Reducing the risk of relapses and the need for hospitalizations. A part time Crisis Intervention Specialist at Charlie Health plays a crucial role in ensuring the safety and stability of our clients during acute mental health crises. They are responsible for immediate screening and intervention when clients exhibit severe emotional distress or harmful behaviors. Crisis Intervention Specialists collaborate with the clinical team to screen risk of highly acute clients, develop crisis intervention plans, de-escalate dysregulated clients, and connect patients with appropriate resources to facilitate their recovery and well-being within the IOP setting. DUTIES & ESSENTIAL JOB FUNCTIONS: • Monitors crisis queues for clients receiving individual therapy, family therapy, and participating in group sessions, • Screen risk and collaborates on stabilization planning for clients at risk of harm to themselves or others, • Completes all required documentation in alignment with compliance standards and Charlie Health's best practices, • Serves as key point of contact for crisis triage during client group sessions in collaboration with Senior Care Coaches and Care Coaches, • Conducts case consults with Care Team members as needed, • Supports all Care Team members (i.e., Primary Therapists, Care Coaches, Group Facilitators, etc.) in collaboration regarding the client's care, • Other care coordination tasks as needed, • Independently licensed clinician, • Previous experience in crisis preferred, • Ability to work a minimum of 20 hours per week with flexibility to meet the needs of the team and clients, • Motivated individual who is passionate about mental health, able to perform in a high-paced environment, and eager to play a formative role in shaping a growing business. POSITION CLASSIFICATION: W2 Part-Time Please note that this role is not available to candidates in Illinois. Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description Institute for Community Living (ICL) is a non-profit organization servicing the NYC-Metro area and for over 35 years, we’ve provided life-saving care to New Yorkers in need that includes but is not limited to addiction assistance, mental health services, and housing support for all. Proudly doing so, with integrity, love, and respect. Our goal is to have a positive and long-lasting impact on the lives of the people and communities we serve with the hope of providing the care, support, and attention they need. So, it is our pleasure to announce that we are currently seeking a full-time candidate for the role of Peer Counselor (PC), to join our team! – Veterans Only for this VA Shelter location! By ICL definition, under the direct supervision of the Program Dir., Peer Counselors are former residents who are successfully employed and living in permanent housing progressing from the Transitional Residence for Veterans. They’re primarily responsible for participating in the coordination of services and modeling the behaviors needed to move to permanent housing, providing advocacy and counseling support to the residents. MIN. ROLE REQUIREMENTS & PREFERENCES: • MUST be a Veteran, • LOCATION: Long Island City, NY 11101, • Available 5 Days min. b/w Monday to Sunday, with options for O.T. – Shift: Days & Hours TBD, • EDU: No Education Req. but completion of an internship and/or comparable training in peer advocacy services is a MUST, • EXP: 1+ years of providing pure advocacy and/or relevant human services exp. to homeless and/or disabled individuals, • Past or current recipient of mental health, substance, or homeless services – not mandatory but strongly preferred, • Certifications: CPR & First Aid (provided by ICL within 90 days of employment and must be maintained), • Proper attire always – this includes business casual and/or professional ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: • Ability to stand, stoop, bend, and stretch for long periods of time, • Ability to effectively use computer software such as MS Word and Outlook, • Ability to consistently report for work as scheduled, being on-call if needed, • Ability to perform light-to-medium manual labor, including lifting objects weighing up to 20+ lbs, • Ability to work in a setting with diverse individuals with mental illness and/or behavioral disorders, • Strong problem-identification and solving skills with an awareness of self and one’s impact on others, • Ability to prepare accurate and timely documentation, reports, and other written material as assigned, • Ability to engage in active listening – attending to what other people are saying and asking questions as appropriate, • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting, • Ability to work both independently and as a team, to conform to all applicable safety and accountability measures, • Average communication, listening, interpersonal, writing, and conveying skills – bi-lingual is a plus but not mandatory, • Ability to learn, understand, and comply with all state and city regulations, policies, and procedures regarding human services, • Ability to continually learn and apply knowledge with a willingness to participate in in-service training and development activities, • Knowledge of the causes and processes of mental illness and substance abuse disorders, how these disabilities can adversely affect functioning, and ways to cope with or overcome such effects, • Ability to follow all safety guidelines in accordance with the performance of the tasks mentioned below... PEER COUNSELOR TASKS: • Communication – interact with residents in assigned neighborhoods; provide effective communication with the public, staff, residents, and their families; review the staff communications log and make entries concerning essential elements of information designated by program management; provide motivational interviewing with residents as needed, • Resident Assistance – work with residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences; accompany, escort, or transport residents to appointments if they want such support to maintain service continuity (some assignments may require possession of a valid driver's license), • Recovery – facilitate self-help groups; participate in wellness self-management and other recovery-oriented groups; observe residents’ behavior and specific responses to services and report observations as instructed and in accordance with applicable standards; maintain up-to-date, accurate individual paper and electronic case records on peer-counselor-related activities, • Community Assistance – advocate on behalf of residents in the facility and in the community; assist residents to help identify, apply, and access community resource services, and other benefits/entitlements both after and after moving into non-transitional housing in collaboration with the Entitlements Counselor: Access-A-Ride, HRA, Social Security, MTA half-fare cards, etc., • Socializing – encourage resident socialization both in and out of Transitional Residence for Veterans; encourage and assist residents to participate in physical, social, recreational, educational, and other rehabilitation goals to facilitate the residents’ recovery/healing and their fuller participation in the life of their family and community; select one or two residents to serve as Neighborhood Guardians and assistants in looking after the needs of the neighborhood, • Integration – assist in the orientation of new personnel when requested; welcome new residents, introducing them to their neighbors and orienting them to the values, rules, expectations, and tasks of the neighborhood; assist residents in the neighborhood with meeting their daily living needs; assist in developing the spirit, values, and culture of the neighborhoods; provide empathy and support to residents instructing, demonstrating, modeling, and encouraging appropriate behavior and skills, • Staff Assistance – assist the Recovery Specialist, Social Workers, and Case Managers in running wellness and community integration groups; assist the Recreation Specialist and Unit Counselors in using neighborhoods for recreational-based incentive programs; assist the Recovery Specialists and Social Workers in the facilitation of gender-specific groups that address gender-related community reintegration and adaptation issues that include gender role identity, socialization skills development, family relationship, intimacy, and sex education issues, • Administration – create, complete, submit, and file all required documentation of activities, written forms, and reports in an accurate and timely manner, manually and by computer; participate in length-of-stay reviews; comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis; assist with the coordination and assigning of resident tasks: light cleaning, maintenance of a neighborhood message board, meal service and wake-up call to residents a daily neighborhood meeting; attend regularly scheduled clinical meetings, case conferences, staff meetings, and supervision as well as in-service training and development activities, • Perform other job-related tasks as assigned in an organized and detail-oriented manner…, • Please Note: to perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential functions unless this causes undue hardship for the agency. If you feel that you’re a suitable candidate for this role and would like to join our organization, please submit your resume in response to this ad to contact a recruiter in HR for further related info to the role above or the benefits mentioned below… ICL BENEFITS: PLEASE NOTE: ICL Company Benefits are exclusive to employees working 20+ hours, and EDU Leave is 40+ hours ONLY! • PAID Orientation and Training, • Choice of full and/or partial Health, Dental, and Vision Benefits (spousal and child coverage available too), • Life & AD&D Insurance + Medical Flexible Spending, • Mental Health Services and Providers, • Educational & Parental Leave, • Tuition & Work-Life Assistance, • Commuter Benefits Plan, • Employee Assistance Program, • Matching 403B (non-profit), • Payroll Benefits: Corporate Fitness Account / NYS College Savings Program / Etc., • Discounts on selected ticket purchases provided by Plum Benefits, • And many more… #ICLCWCM

Job Description Position Description The Support Services Specialist is responsible for providing guidance and assistance for clients and volunteers of Harlem United’s Drop-In Program shower services in the Integrated Harm Reduction department. They will oversee the flow of people through the shower area, engage with shower guests, and report on the daily operations to the Program Director, Support Services. The Support Services Specialist works closely with staff of the department to ensure clients are engaged through the lens of harm reduction and with a trauma-informed approach. Currently, this position operates out of our Drop-In Center in Harlem, as well as providing shower services at a community partner location in Ridgewood, Queens one day per week. Locations in the future may adjust with program changes. Essential Job Functions The following duties are mandatory requirements of the job: Operations • Set up shower area and welcome area at the beginning of service and break down at the end of the day., • Ensure cleanliness of shower area and other areas used by the program prior to program start, throughout the day, and at the close of service delivery., • Ensure shower stalls are prepared and sanitized before each shower guest., • Work with drop-in staff to ensure clients are signed in according to distribute toiletries and clothing items, etc., • Explain procedures and expectations of shower program to clients, ensuring that they are following established guidelines and using shower area safely., • Engage with clients receiving services, assisting them with referrals to additional services as needed., • Work with other staff in following safety and de-escalation protocols in working with clients., • Track shower services and client engagement using data tracking process created by Program Director, ensure documentation is up to date and accurate., • Enter service delivery details into online client tracking systems and/or funder databases as required by program., • Orient new volunteers, explain procedures, model appropriate interaction with guests. The following duties are to be performed as assigned by the supervisor: • Attend data driven and clinical supervision, as well as departmental, divisional and staff meetings., • Participate in internal and external trainings as assigned by manager and clinical director, as well as required by Human Resources., • This position requires a high school diploma and two years’ experience in services for individuals experiencing unstable housing or with people who use drugs. Candidate should be familiar with housing services, substance use services, and social services agencies within New York City. Excellent interpersonal skills, including clear communication with clients and colleagues Effectiveness in prioritizing tasks, delegating them where appropriate Able to provide culturally competent services and demonstrate respect for the community to be served by our program, including people who use drugs, people experiencing unstable housing or homelessness, and LGBTQIA+ individuals Knowledge of and respect for the harm reduction model and its principals Bilingual English/Spanish a plus Must be able to lift up to 40 pounds Must be able to bend, scrub, mop, etc., for extended periods

Job DescriptionDescription: The Medical Assistant is responsible for providing high quality direct patient care and assisting providers and other clinical staff with patient care and other clinical and administrative duties in a professional manner. Ability to competently and skillfully perform all clinical and clerical functions including, but not limited to: vital signs, patient interview, electronic documentation, screening tools, lab/specimen prep, point of care collection and processing, filing, processing records, answering phones, verifying insurance, scheduling appointments and processing referrals. Must provide age-appropriate care in a manner that demonstrates an understanding of the functional/developmental age of the patient served. Advocare, LLC is a partnership of the top doctors in New Jersey, Pennsylvania and Delaware, including pediatricians, family practice and specialist. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment. As a full-time Advocare employee, the following benefits are available for you and your family: Medical/prescription coverage; dental coverage; vision care; flexible spending accounts; health savings account, if applicable; voluntary hospital indemnity; voluntary term life insurance and AD voluntary short-term disability and long-term disability; critical illness, cancer, and accident insurance; group auto and homeowners insurance; commuter benefits; 401(k). Requirements: Medical Assistant Essential Functions: • Completes a broad variety of administrative tasks and clinical duties including but not limited to obtaining and recording patient medical histories, receiving, and directing phone calls, ensuring successful completion of all forms, • Maintaining medical supplies inventory and performing preventive maintenance to keep the medical equipment operating, • Preparing patients for examination by performing physical tests, take vitals, reporting patient history summary, and administering vaccines, • Preparing treatment rooms for clinical examinations, • Counseling patients by transmitting physician’s orders and questions about the treatment, • Delivering attention, compassionate support, and assistance to patients and families, • Ensuring compliance with all healthcare regulations including HIPPA, OSHA, etc., • Aides staff, physicians, and other faculty as needed, • Firm grasp on medical practices, administrative processes, and organizational policies, • Strong interpersonal and communication skills, • Proficient in administrative tasks, • Must be highly organized and detail-oriented; demonstrating leadership to maintain credibility, • Familiarity with medical terminology and digital record systems, • Ability to communicate effectively and verbalize ideas, • Proven ability to handle confidential information with discretion, be adaptable to various competing demands and demonstrates the highest level of customer/client service and response, • High school diploma or equivalent required, • One year of prior experience in a medical setting preferred

Job DescriptionDescription: The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization. Scope of Position: Under the supervision of the Program Director, the Evening Supervisor plays a key role in support planning by collaborating with Case Managers and clients to identify the client's strengths, needs, abilities, and goals. The Evening Supervisor is responsible for educating clients about available community services, assessing their eligibility, and facilitating enrollment in various programs such as public benefits, Veterans services, educational opportunities, volunteerism, and vocational services. This role requires timely and accurate documentation in compliance with agency policies. Additionally, the Evening Supervisor works to maintain and strengthen community involvement by identifying local needs and fostering productive relationships with community resources, groups, and individuals. Essential Position Functions: • Responsible for supervising the physical condition of the facility, including but not limited to apartment inspections, conducting quarterly fire drills, overseeing self-preservation drills, and ensuring residents live in a clean and safe environment., • Provides preventive interventions to individuals to reduce unnecessary decompensation, hospitalizations, and relapses, and clearly documents all contacts and interventions in AWARDS., • Available 24/7 for crisis management related to residents or building issues., • Ensures the delivery and documentation of client services, including monthly service-linked progress notes, collateral contact notes, monthly summary notes, service/support plans, assessments, and consents., • Monitors all on-site staff during evening hours and provides direct supervision to the Community Resource Specialist., • Assists the Program Director and Assistant Director with staff scheduling, meetings, training, and new hire orientation., • Supports the Program Director and Assistant Director in ensuring compliance with contractual obligations, including facilitating appropriate admissions and discharges, maintaining census, incident reporting, and completing required documentation. Also attends internal agency meetings and trainings., • Assumes all managerial responsibilities in the absence of the Program Director, under the direct supervision of the Assistant Program Director., • Ensures the monthly group calendar is updated regularly, and collects attendance records and workshop materials for administrative binders., • Performs other duties consistent with the program's goals and objectives, as assigned by the Program Director, Area Director, AVP, VP, and/or SVP.Requirements:, • High School Diploma required., • Bachelor’s degree in Human Services or a related field preferred., • Minimum of 3 years of experience working in a supportive residential program and/or with individuals experiencing serious mental illness and homelessness., • Experience working with individuals with mental health conditions, including crisis intervention and managing trauma-triggered behaviors., • Full-time schedule: 35 hours per week, five days including one weekend day, from 12:00 PM to 8:00 PM., • Strong time management, communication, and organizational skills., • Ability to remain calm under pressure; must be stress-resistant, flexible, and open to feedback., • Creative and solution-oriented team player., • Willingness and ability to perform CPR, First Aid, AED, Crisis Intervention, and administer Naloxone., • Experience supervising both clinical and operational staff., • Preferred: Knowledge and experience with the AWARDS case management system., • Ability to thrive in a fast-paced, dynamic work environment.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role As a Care Admin Specialist, you will play a crucial role in supporting the operations of our organization by ensuring the accuracy and completeness of patient data, facilitating the transfer of information between systems, and providing administrative support to the admissions and clinical teams. Your role will be pivotal in ensuring the accuracy, integrity, and efficiency of our data processes, supporting various departments across the organization in delivering exceptional care and service. Success will be measured by the productivity and performance of your daily tasks as well as your ability to prioritize completion of high-priority tasks. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Data Review and Transfer:, • Review and transfer patient data accurately and efficiently between Salesforce and medical records systems. Ensure that all information is entered correctly and in compliance with established protocols and standards., • Patient Chart Maintenance:, • Maintain patient charts and records, ensuring that all documentation is complete, up-to-date, and organized according to internal guidelines and regulatory requirements., • Data Entry and Management:, • Enter and update patient information in databases and electronic health records systems as needed. Monitor data integrity and accuracy, identifying and resolving discrepancies or errors promptly., • Administrative Support:, • Provide administrative support to the admissions and clinical teams, including scheduling appointments, organizing meetings, preparing documents, and handling correspondence. Assist with other administrative tasks as assigned., • Compliance Adherence:, • Adhere to compliance standards and regulations, including HIPAA, to protect the privacy and confidentiality of patient information. Follow established procedures for data handling, storage, and disposal., • Team Collaboration:, • Collaborate with internal teams, including admissions, clinical, and administrative staff, to ensure seamless communication and coordination of patient care and administrative activities., • Training and Development:, • 1+ years of relevant work experience, • Associate or Bachelor's degree in health sciences, communications, or relevant field, • Previous experience in a healthcare or administrative role relating to data operations, data management, or related roles, with a strong understanding of data reconciliation, manual data entry, and data migration processes is a plus but not required, • Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines in a fast-paced environment., • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders., • Commitment to maintaining confidentiality and adhering to compliance standards and regulations., • Willingness to learn and adapt to new systems, processes, and procedures., • Knowledge of database systems and tools such as GSheets, Salesforce, and EMRs is a plus. Note to Colorado applicants: Applications will be accepted and reviewed on a rolling basis. Please note that this role is not available to candidates in Illinois. Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description TITLE: Administrative Assistant/Entitlements Specialist REPORTS: Clinical Supervisor SALARY: $40,000 - $50,000 LOCATION: Tinton - 880 Tinton Ave. Bronx, NY 10473 Our Mission: Since 1967, Odyssey House has gone beyond helping individuals beat drugs and alcohol. We help rebuild lives. There’s more to recovery than just getting clean. We help individuals get healthy again, too, with medical and dental care, fitness programs, support for your mental health and more. Individuals can stay with their children while in treatment, while learning new life skills, so they can stay together and repair other broken relationships in their lives. We provide educational and work skill trainings, outpatient services and available housing assistance, so individuals can step back into real life with a real future. If that sounds different than other treatment programs, you’re right. Because Odyssey is where recovery gets real. MAJOR FUNCTIONS: Establish a liaison with social service agencies to expedite and ensure that residents receive appropriate benefits and that all funding guidelines, policies and procedures are followed. SPECIFIC DUTIES & RESPONSIBILITIES: • Receive resident applications, schedule interviews, provide admission response and coordinate all admissions., • Interview new inductees for SSI/SSD eligibility; fill out applications/requests for benefits; if needed obtain interim PA/Medicaid., • Prepare daily census, weekly/monthly reports; forward to appropriate government offices., • Maintain tax credit files on tenants., • Coordinate and ensure appropriate escort/advocacy for benefit court hearings for residents and other related hearings, meetings, etc., • Coordinate medical documentation of resident impairment., • Submit copies of Medicaid cards to collaterals, clinics, hospitals, etc. as needed., • Maintain files on resident identification and other pertinent materials affecting entitlement., • Submit billing on resident’s fees to appropriate program participants., • Perform as bursar and distribute monthly resident PNA., • Maintain and update accounts on all active cases., • Educate residents regarding entitlements. Work closely with resident’s case manager to facilitate successful discharge planning., • Coordinate referral for all entitlements at time of discharge (i.e., SSI/SSD, Medicaid, Food Stamps) to ensure smooth transition to new address or program., • Organize and maintain all tax credit documentation., • Maintain minutes for staff meetings, case conferences, community meetings, etc., • Track and distribute employee paychecks., • Attend regular scheduled staff meetings., • Attend all required in-service training seminars., • Meet monthly for supervision with Clinical Supervisor, • Bachelor’s Degree or High School/G.E.D with two (2) years experience in the social service field., • Must have some administrative, clerical and accounting experience., • Must be knowledgeable in the area of third-party reimbursement systems (SSI, PA, Food Stamps and other insurance and benefits)., • Must be computer literate including knowledge of Microsoft Word and Excel., • Must demonstrate excellent written, verbal, interpersonal and organizational skills. Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.

Job DescriptionDescription: The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization. Scope of Position: Under the direction of the Program Director, and in compliance with all relevant laws, regulations, and agency policies, the Substance Abuse Specialist (CASAC Counselor) provides support to adults with substance use disorders and/or mental health diagnoses. This role involves respecting the rights of program participants, maintaining professional boundaries, and delivering services aimed at helping individuals achieve their personalized recovery goals. The Substance Abuse Specialist works within ethical guidelines to ensure that each participant receives the appropriate care and support for their recovery journey. Essential Position Functions: • Complete Substance Abuse Assessments every six months or as needed/requested to identify immediate needs and document client progress., • Provide individual counseling and case management services to identified tenants at least once per month, assess service needs, and assist with relapse prevention and referrals., • Assist Case Managers with managing caseloads, updating Service Plans, Psychosocials, and Assessments as needed/requested., • Facilitate on-site Substance Abuse, MICA, and other relevant recovery groups to support education and relapse prevention., • Identify appropriate community resources, understand their functions, and build relationships to aid in the referral process., • Escort tenants to medical, psychiatric, or substance abuse related appointments using public transportation., • Serve as a liaison between The Bridge and providers to coordinate substance abuse and MICA services with outside agencies., • Work with the Case Management team to identify goals/objectives, and input them into the AWARDS database., • Provide Crisis Intervention, immediately report serious incidents/concerns, and complete incident reports. Conduct searches for missing consumers and file police reports when necessary., • Assist with quarterly apartment inspections, complete work orders, and coordinate with other departments to address deficiencies in a timely manner., • Ensure timely documentation for every client contact as per agency policy. Progress Notes and Group Notes must be completed within 24-48 hours., • Attend staff meetings, participate in case conferences, supervision, and training as required. Provide weekly updates to clinical staff., • Perform required administrative duties., • Report serious incidents or sensitive situations to supervisors immediately. Complete incident reports and file missing person reports as needed., • Provide an environment where clients feel comfortable accessing services 24/7. All shifts in residential settings are "awake" shifts, requiring staff to remain alert and available for client matters., • Perform other duties as assigned.Requirements:, • BA/CASAC preferred; experience working with substance abuse is required., • Excellent English language skills (both verbal and written)., • Preferred knowledge of AWARDS and the internet., • Willingness to learn and participate in Trauma-Informed trainings and interventions., • Excellent time management skills; stress-resistant and flexible., • Strong interpersonal and communication skills., • A team player, open to feedback, and creative., • Excellent organizational skills., • Willingness to perform CPR, First Aid, AED, CPI, and Naloxone administration., • Preferred experience with mental health and significant experience in crisis intervention and managing trauma-triggered behaviors.