Client Success Specialist
3 days ago
Hackensack
Job DescriptionTitle: $22 - $25/hr full time + benefits Quick Hire; kind, experienced problem solver. Greeting everyone. I hope this finds you well and ready for a great career opportunity. My name is Galina. I am looking for an experienced, kind, gentle, great communicator and natural problem solver and here is why. I dont know what time of the day it will be when youll be reading this because this morninglike every other morning10,000 baby boomers became senior citizens. As you were opening your door to start your day, ten thousand other doors swung open, revealing families quietly grappling with the deeply personal and complex challenges of aging. Behind these doors are distinguished retirees, accomplished professionals, and devoted adult childreneach seeking the peace of mind that comes from knowing their loved ones are cared for with precision, dignity, and grace. It is my belief that no family should go through caregiving alone. I founded Nurse Galinas Caregiving of New Jersey to be the answer to those families needs. With a background as both a social worker and a nurse, Ive witnessed the struggles families face from multiple perspectives. By combining my clinical knowledge, social service expertise, and leadership experience, Ive built a service designed to fill a unique gap in our communitya place where compassion meets care that is precise, life enhancing and stress relieving in a way that every family feels supported. Here is why this position is so IMPORTANT. I am seeking a Client Success Specialist to join our team and serve as the bridge between families, caregivers, and operations. This is not just a jobits a calling. Your role will be to ensure every family experiences a seamless, personalized journey, with services planned and delivered at the highest level of excellence. As a Client Success Specialist, you will also serve as a Service Planner/Scheduler, using specialized tools like our Personalized Care Guide and High-Quality Care, Standards Framework to carefully match clients with caregivers, design service plans, and uphold the quality and integrity of our brand. How this job is designed; what you focus on daily basis: For Families (External Clients): Serve as the warm, professional first point of contact for families seeking care. Guide new clients through a white-glove onboarding experience, deeply understanding their routines, values, and care goals. Craft personalized schedules that honor each clients preferences and lifestyle. Build trust and long-term relationships, ensuring families feel supported and confident. For Caregivers (Internal Clients): Support and empower caregivers, providing clear schedules, resources, and communication. Match clients and caregivers thoughtfully to create ideal pairings that result in strong, lasting satisfaction for both the caregiver and the client. Foster a culture of respect, growth, and excellence, where team members feel valued and inspired. Behind the Scenes: Coordinate schedules and operational workflows to keep services running smoothly. Provide field support and step into urgent situations when needed to protect client safety and peace of mind. Partner with leadership to monitor and improve service quality, ensuring every detail reflects our commitment to high-end care. Assist with community outreach and marketing, strengthening our reputation as a trusted resource in New Jersey. Qualifications I am for someone who brings heart, skill, and a natural sense of leadership to every interaction. Strong organizational and time-management abilities. A compassionate, service-driven mindset, with a passion for improving the lives of older adults. Experience in healthcare, senior care, or client service preferred. Flexibility to work every other weekend and select holidays. Ability to pass a background check and drug screening. Willingness to serve as after-hours coordinator one week each month for urgent client needs. Why Join Nurse Galinas Caregiving of New Jersey Be part of a mission-driven team, bringing comfort, dignity, and clarity to families navigating the aging journey. Experience a balance of hands-on client interaction and operational leadership. Grow alongside a company that values innovation, compassion, and community impact. Work with a visionary leader who has united social work, nursing, and leadership expertise to redefine care in New Jersey. How to Apply If you are ready to transform lives through excellent care coordination, I would love to meet you. Send your resume or a short introduction with a reliable phone number by replying to this ad. I will reach out within 24 hours to schedule a conversation.