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Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! Job Summary The Senior Enterprise Security Architect is responsible for providing subject matter expertise in designing and implementing the security direction across Optimum’s enterprise platforms. This role emphasizes hands-on technical leadership, guiding the implementation, configuration, and automation of security controls to meet and exceed compliance and risk management goals. You will report to the Director of Enterprise Security Architecture and collaborate with other security architects, security engineers, network engineers, and application architects to ensure deployment of secure, scalable, and resilient solutions. Proficiency in cloud platforms (GCP, AWS, Azure) and a deep understanding of modern security practices are essential. Responsibilities • Provide technical leadership and mentorship to other Security Architects and Engineers., • Design, implement, and maintain enterprise security infrastructure aligned with architectural guidelines., • Provide subject matter expertise on technologies, best practices, and industry trends, ensuring Optimum remains at the forefront of innovation., • Design, implement, Document, and maintain complex security infrastructure to support Application development under defined Architecture Guidelines, in the Enterprise environment., • Help teams maintain and follow Security Architecture Best Practices, established standards, and provide solutions/proof of concepts., • Create, document, and promote security reference architecture consumable by engineering and development teams., • Provide subject matter expertise to promote a program of Secure by Design principles, ensuring adoption across the organization, ensuring that security is built into solutions from the outset, rather than being added as an afterthought., • Conduct platform, tool, and process assessments to evaluate existing security controls, identify weaknesses, and make recommendations and process improvements., • Assess security threats and risks to define and implement appropriate architectural security models., • Conduct in-depth technical research on the security implications of new technologies., • Participate in efforts and provide material support to business teams by planning and designing architectural solutions in support of security strategies and cross-functional technology teams throughout the organization., • Ensure that the platform's security risk controls, mitigations, and approach are aligned with security standards, IT, and business goals., • Ensure the proper security architecture and governance practices are put in place for emerging technologies such as AI/ML, GenAI, and other emerging technologies., • Software development architecture, including oversight and mandates for activities such as threat modeling for secure solution design, and specifically for Web Services design, as well as the OWASP Top Ten resilience reference architecture., • Provide direction and share insights on DevSecOps methodologies and practices, including operational discipline, security logging, monitoring, and alerts, which are essential components of the process., • Ensure security policy, compliance requirements, and best practices are implemented across the project portfolio., • Provide enterprise security and architectural guidance to ensure that the infrastructure supporting customer-facing products is compliant with legal, regulatory, and industry security standards., • Actively participate in long-term roadmap planning and architectural vision for Enterprise Security, • Collaborates with External Vendors, ensuring that their security practices align with the organization's security architecture standards. Qualifications, • Bachelor’s degree in Computer Science or related field preferred, • Enterprise Security / Enterprise Architecture Certifications (CISSP, CCSP, TOGAF 9, GCP Professional Cloud Architect, Azure Solutions Architect, etc.) preferred, • Prefer ten or more years of experience in Information Technology, • Prefer eight or more years of direct IT Security experience in one or more of the ten security domains, • Excellent analytical and problem-solving skills, with the ability to assess complex issues and develop effective solutions, • Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization, • Broad technical experience in several security disciplines, including endpoint and platform (Unix/Linux/Windows, mobile) controls, encryption/tokenization, identity and access management, PKI, data protection, and security tooling integration in complex environments, • Expertise across multiple security disciplines such as Data Protection, Compliance Validation, Vulnerability Experience with Network Security, Infrastructure Security (Active Directory, Group Policy, Endpoint management), CI/CD Security, Identity and Access Management, Logging and Monitoring, Incident Response, Data and Analytics, and Resiliency, • Experience with Infrastructure as Code deployments and the security review process, • Ability to communicate complex technical concepts to diverse audiences, • Hands-on experience with Security Services in Azure and in AWS such as IAM, KMS, VPC, Security Groups, AWS Inspector, and Guard Duty, • Experience building security reference architectures for complex information systems based on industry frameworks, • Familiarity with AI Tools and AI First mindset At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. PAY TRANSPARENCY - Please review and only keep section needed (Remove the section headers too) [Standard Pay transparency - including NY, NJ, CA - Use this now if Hiring Manager is in NY] Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $155,509.00 - $255,479.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity. [Cross-Posting - Only 1 state from NY, NJ or CA] Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in [Enter State Manually] is [Manually entr Min] - [Manually enter Third Quartile] / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity. [Cross-posting NYS - 2 states or more from NY, NJ or CA] Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in [Manually enter state] is [Manually enter Min] - [Manually enter Third Quartile] / year. The starting pay rate/range at time of hire for this position in [Manually enter additional state] is [Manually enter Min] - [Manually enter Third Quartile] / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity. Sponsorship Language (Remove if Sponsorship is Available) We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.

Job Description The Company Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees providing top-tier legal services to our clients in seven states. While our legal expertise sets us apart, it's our mindset that drives us forward. We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge. We are a company that chooses to dig deeper, solving problems at the root instead of settling for surface fixes. Here, there are no passengers because every individual adds value, owns outcomes, and moves the firm forward. With an underdog mentality, we embrace constant elevation, always sharpening, always climbing, and never coasting. When challenges come, we row together and lean in as one team to get the job done, no matter what. The Position We are seeking a Production Reliability Engineer to own the operational health of our deployed internal application portfolio. The portfolio is growing rapidly - many new applications shipping every week - and we need a dedicated owner ensuring that what we deploy stays reliable, secure, and performant over its lifetime, and that the operational footprint stays manageable as the portfolio grows. This is a hands-on role for an engineer who thinks systematically about reliability, communicates clearly during incidents, and knows when to retire a deployed application that has outlived its usefulness. You will be the source of truth for "is our portfolio healthy" and the decision-maker on what gets maintained, what gets fixed, and what gets retired. You will work closely with the Senior Technology Manager, a DevOps Engineer (counterpart role), and a group of Production Engineers who own initial deployment and 30-day iteration of each application. Key Responsibilities: • Own the operational health of the firm's deployed internal application portfolio, • Lead incident response for production issues; serve as on-call rotation lead, • Manage security patching, dependency updates, base image refreshes, and certificate rotation across the deployed portfolio, • Conduct monthly triage of every deployed application - usage levels, error rates, security posture, retire/keep recommendation, • Maintain the application retirement queue and drive retire/deprecate decisions for low-usage or obsolete applications, • Define and track Service Level Objectives (SLOs) for application uptime, performance, and reliability, • Partner with the DevOps Engineer to ensure deployment pipelines incorporate reliability requirements from day one, • Produce a weekly portfolio health report - uptime trends, open incidents, security posture, retire/deprecate decisions, • Conduct incident postmortems and drive remediation actions to completion, • Contribute to security and compliance posture work (SOC2 readiness, Vanta evidence collection) as it relates to operational reliability Required Skills & Qualifications: • 5+ years professional experience in Site Reliability Engineering, DevOps, production engineering, or equivalent, • Strong incident-response experience - leading incidents, not just participating; comfortable owning the on-call rotation, • Experience defining and tracking SLOs and error budgets for production systems, • Strong Azure cloud experience (or directly comparable AWS / GCP experience), • Hands-on experience with monitoring, alerting, and observability tooling (Azure Monitor, Application Insights, Datadog, New Relic, or equivalent), • Comfortable reading code in multiple languages (TypeScript, Python, C# preferred) for incident triage and root-cause analysis, • Understanding of cloud security fundamentals - patching cadence, dependency management, secret rotation, base image hygiene, • Excellent written communication for incident comms, postmortems, and portfolio reporting Preferred Skills & Qualifications • Experience managing a portfolio of small-to-medium applications, rather than a single monolith, • Experience with security tooling (Huntress, Microsoft Defender, Vanta, similar), • Familiarity with Databricks, data warehouses, or analytics platforms, • Experience driving retire/deprecate decisions and the conversations that accompany them, • Experience in regulated industries (legal, financial services, healthcare), • Familiarity with compliance frameworks (SOC2, ISO 27001) from an operational-evidence perspective Benefits Friedman Vartolo LLP is proud to offer a comprehensive and competitive benefits package designed to support the well-being and security of our team. Our benefits include: • Paid parental leave options, • Short and long-term disability leave options, • Comprehensive medical, dental, and vision insurance, • Flexible Spending Accounts (FSA) and Dependent Care plans, • Commuter benefits including transit, and parking options, • Pet insurance to help care for your furry family members, • 401(k) retirement plans with employer contributions, • Gym and fitness reimbursements to support a healthy lifestyle, • Annual business expense reimbursements for attorneys, • Annual $500 travel budget to attend firm sponsored social events, • Hybrid work flexibility available after 90 days of employment * *Dependent upon specific position requirements and firm business needs Equal Opportunity Employer Friedman Vartolo LLP is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. ADA Compliance Friedman Vartolo LLP is committed to providing equal employment opportunities and complying with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations to qualified applicants and candidates with disabilities, unless doing so would impose an undue hardship. If you require a reasonable accommodation to complete your application, participate in a job interview, or take part in any stage of the hiring process, please contact our Recruitment Team at recruitment@friedmanvartolo.com. Job Posted by ApplicantPro

Job DescriptionSalary: $65k-$80k Location: On Site Salary: $65,000-$80,000 Department: Service Delivery Reports To: Service Manager About the Company Lerner Solutions is known for exceptional, communicative client service, a collaborative team culture, and a modern, non-tiered support model where team members are trusted to own problems end-to-end. Were looking for an IT Support Specialist who leads with outstanding customer service, thinks critically and holistically about systems, and deeply enjoys diagnosing and solving complex, technical problems while building strong, professional client relationships. The Role As an IT Support Specialist, youll be a primary, client-facing point of contact, responsible for expertly resolving advanced technical issues, driving long-term and systemic fixes, and continuously improving how support is delivered. This is not a call-center or ticket-churn role - it is a role for an engineer who excels at both technical mastery and client relationship management. Youll work across multiple client environments, communicate proactively and clearly with stakeholders, and take complete ownership from initial request through resolution and follow-up. Success in this role requires both advanced troubleshooting capability and excellent customer-facing judgment and empathy. What Youll Do • Serve as a trusted, client-facing technical authority for more complex support needs, managing both the technical solution and the client's experience., • Expertly diagnose and resolve difficult, non-routine issues across Windows, macOS, Microsoft 365, Google Workspace, and mixed cloud/on-prem environments., • Own issues end-to-end including in-depth investigation, root cause resolution, meticulous documentation, and consistent client communication., • Provide advanced support for networking components such as firewalls, switches, VPNs, DNS/DHCP, Wi-Fi, and routing., • Partner with teammates in a non-tiered support structure that values cross-functional collaboration and shared ownership., • Participate in client projects including migrations, deployments, security initiatives, and system upgrades., • Identify recurring issues and recommend automation, tooling improvements, or process changes., • Maintain clear, accurate documentation and contribute to internal knowledge resources. Technology Youll Work With Experience with all tools is not required. Exposure to several is strongly preferred. • Cloud & Productivity, • Microsoft 365, Azure AD, Intune, • Google Workspace, • Systems, • Windows Server, Active Directory, Group Policy, • macOS with MDM solutions such as Jamf, • Networking & Security, • Meraki, Unifi, SonicWall, • VLANs, VPNs, Wi-Fi, • Endpoint security and EDR tools, • MSP Tooling, • RMM platforms - NinjaOne, • PSA tools - HaloPSA, • Backup platforms like Datto or Acronis, • Security tools like Sophos, Avanan, Arctic Wolf What Were Looking For • 3+ years of demonstrable experience in an MSP or fast-paced, multi-client, multi-site IT support environment., • Exceptional troubleshooting skills across systems, networking, cloud services, and security fundamentals. You must be able to diagnose problems beyond level 2 support., • Proven, customer-first mindset with outstanding interpersonal skills and the ability to communicate complex technical concepts clearly and calmly to non-technical users and C-level stakeholders., • High level of comfort diagnosing unfamiliar technologies through logic, research, and experimentation, not just role knowledge., • High ownership mentality - you dont pass problems along, you solve them and manage the client relationship through the entire process., • Proactive approach to improving processes, documentation, and tooling., • Desire to keep learning and expanding technical depth., • Certifications (Microsoft, Cisco, CompTIA, etc.) are a plus but not required. Why Youll Love Working Here • Elite Support Culture: Technical excellence paired with deep, consultative client relationships., • Non-tiered Team Structure: Autonomy to solve problems end-to-end, accountability, and direct control over the client's positive outcome., • Variety and Growth: Exposure to diverse environments that rapidly build expert-level troubleshooting skills., • Impact-Driven Work: Your ideas for efficiency, automation, and improvement are encouraged and implemented., • Supportive Culture: Curious, collaborative teammates who value quality work, mutual respect, and strong communication.

Job Description Job title Help Desk Technician II Classification (Exempt/Non-Exempt) Exempt/Non-Exempt Reports to IT Manager Revision # 1 Company/Description Summary Robertson, Anschutz, Schneid, Crane & Partners, PLLC provides elite legal representation to mortgage servicers in the context of foreclosure and bankruptcy cases. Our offices, home to more than 1000 employees across 20 states, work diligently to ensure our interests are in constant alignment with those of our clients. Visit our website at www.raslegalgroup.com for more insight into our organization and leadership team. Job Summary/Overview We are seeking an experienced IT technician to join our IT Helpdesk team that supports the use of technology in our organization. As an IT Technician at our satellite office, you will play a crucial role in maintaining and supporting the IT infrastructure to ensure seamless operations. This position requires a skilled professional with a minimum of 2 years of experience in IT support. The ideal candidate should have expertise in Active Directory, printer management, hardware and software troubleshooting, IP phone systems, computer imaging, deployment, project management, etc. As employees progress in experience, education, and performance consistency, promotional opportunities may become available. Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development. Essential Duties and Responsibilities Active Directory Management: • Create, modify, and delete user accounts., • Manage group policies and security permissions., • Troubleshoot and resolve Active Directory-related issues. Printer Management: • Install, configure, and troubleshoot printers., • Monitor and maintain printer supplies., • Provide user support for printing-related issues. Hardware and Software Troubleshooting: • Diagnose and resolve hardware and software issues., • Perform routine maintenance and updates on computer systems., • Collaborate with the IT team for escalated problem resolution. IP Phone Systems: • Configure and troubleshoot IP phone systems., • Provide user support for telephony-related issues. Computer Imaging and Deployment: • Create and deploy system images for computers., • Manage the deployment process for new computers and upgrades., • Ensure standard configurations and security measures are applied. Project Management: • Participate in IT projects related to system upgrades and improvements., • Collaborate with the IT team to implement new technologies., • Document project progress and outcomes. User Support: • Provide technical support to end-users via various channels (phone, ticketing system, in-person)., • Educate users on IT best practices and procedures., • Address and resolve IT-related service requests. Documentation: • Maintain accurate and up-to-date documentation for IT systems and procedures., • Create user guides and documentation for common issues. Among other IT related tasks Schedule Monday – Friday Full time hours Occasionally weekends or after hours are required (5% - 10%) Other Duties Travel • This position requires traveling to our other satellite offices as needed. (10-15% travel) Qualifications • Minimum of 2 years of experience in IT support., • Proficiency in Active Directory administration., • Experience in managing and troubleshooting printers., • Strong hardware and software troubleshooting skills., • Familiarity with IP phone systems., • Experience in computer imaging and deployment., • Project management skills with the ability to handle multiple tasks simultaneously., • Excellent communication and interpersonal skills. RAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace. Education Required Education: A degree in Information Technology or a related field is preferred. Additionally, candidates with one or more of the following certifications will be given preference: • CompTIA A+, • CompTIA Network+, • Microsoft Certified: Modern Desktop Administrator Associate, • Cisco Certified Network Associate (CCNA), • ITIL Foundation, • CompTIA Security+, • Microsoft Certified: Azure Fundamentals (for cloud-based environments) Note: While a degree is preferred, equivalent work experience and relevant certifications will also be considered. This list is not exhaustive, and candidates with other relevant certifications may be considered based on the discretion of the hiring team. This combination of education and certifications is intended to ensure that the candidate has both the theoretical knowledge and practical skills required for the position. Physical functions While performing the duties of this job, the employee is regularly required to sit, talk, type, listen, and use repetitive motion. Tasks may involve extended periods at a keyboard or workstation and involve frequent handling of computer equipment. The employee is frequently required to stand, walk, use hands and fingers to handle and feel. The employee is occasionally required to bend, kneel, crouch, climb stairs, and reach overhead to service hardware and software used by the organization. Occasionally the employee will need to be able to lift and move up to 40 pounds. Work Environment The work environment for this role is generally indoors at a desk in a well-lighted, climate-controlled cubicle or office with moderate noise levels. Travel This position requires traveling to our other satellite offices as needed. (10-15% travel)

Job Description Here's the updated posting: Entry-Level (L1) IT Support Technician (Hybrid – Nassau/Long Island, NY) TechRunner IT is looking for someone who's equal parts people person and problem solver. You're the one who actually listens when someone describes an issue, asks the right follow-up questions, and doesn't stop digging until you've figured out what's really going on then explains the fix in a way that actually makes sense to them. If that sounds like you, keep reading. What you'll do: • Be the first point of contact for our clients, building trust and delivering great experiences every interaction, • Support desktops, laptops, Microsoft 365, and networks for local businesses across Long Island, • Provide remote and onsite support, no two days are the same, • Work through problems methodically: gather info, isolate the issue, test your theory, fix it, document it, • Communicate clearly with clients and teammates at every step, no one likes being left in the dark, • Grow your technical skills and step up whenever you're needed What you'll need: • Must live on Long Island (western Suffolk preferred), • Reliable personal vehicle for client visits (mileage reimbursed), • A private, dedicated space for remote workdays, • 0–2 years of IT support experience, self-taught counts, curiosity counts more, • A natural troubleshooter: you think in steps and test assumptions, you DON'T guess your way through problems, • Genuinely social and comfortable talking to anyone, from a nervous office manager to a frustrated business owner, • Strong communicator who can translate tech speak into plain English without condescension, • Microsoft 365 certifications are a plus, • You want to build something with a team, not just fill a seat What you'll get: • $50,000–$55,000 annually, • A clear career track with a defined path to L2 as you grow your skills and experience, • Hybrid role, a mix of remote days, in-office days and client-facing onsite visits, • Hands-on training and real exposure to advanced IT systems, • Medical, dental, vision, life insurance, and retirement benefits, • Paid time off, • The satisfaction of seeing your work make a tangible difference for businesses in your community Company DescriptionTechRunner IT is a Long Island–based Managed IT Services Provider (MSP) supporting privately businesses across Nassau and Suffolk. Our clients include family-owned companies, nonprofits, accounting firms, manufacturing companies, general contracting / skilled trades and many other healthy, growing businesses withing our communities. We manage all aspects of business technology - Microsoft 365, desktops/laptops/servers, Microsoft Azure, Networking + WiFi, Cybersecurity, VoIP, Mac ecosystem (when required), iOS devices, cloud integrations, between your SaaS apps and a LOCAL helpdesk for all of it. We do NOT offshore our support. We DO respond quickly. https://techrunnerit.com https://www.linkedin.com/company/techrunner-itTechRunner IT is a Long Island–based Managed IT Services Provider (MSP) supporting privately businesses across Nassau and Suffolk. Our clients include family-owned companies, nonprofits, accounting firms, manufacturing companies, general contracting / skilled trades and many other healthy, growing businesses withing our communities.\r\n\r\nWe manage all aspects of business technology - Microsoft 365, desktops/laptops/servers, Microsoft Azure, Networking + WiFi, Cybersecurity, VoIP, Mac ecosystem (when required), iOS devices, cloud integrations, between your SaaS apps and a LOCAL helpdesk for all of it. We do NOT offshore our support. We DO respond quickly. \r\n\r\nhttps://techrunnerit.com \r\nhttps://www.linkedin.com/company/techrunner-it

IT project management with a focus on M&A or IT integration projects. Skilled in applying waterfall, agile, and hybrid project-delivery methodologies for traditional initiatives. Detailed knowledge of project management (PMLC), software development life cycle (SDLC) methodologies.

Guidewire Cloud Migration It Project Manager.Location (Onsite/Hybrid, Onshore Si Offices): New York City, NY Purchase, NY Garden City, NY Morristown, NJ Conshohocken, PA Charlotte, NC Alpharetta, GA.Unit: It Project Management Office.Sompo is seeking an experienced senior it project manager to

Expertise in cloud technologies, including cloud migration strategies, data security, and performance optimization.

Enterprise Systems Integration: Drive the integration strategy connecting the PIM with Adobe Experience Manager (AEM), resort channel managers, inventory engines, payment platforms, and CRM solutions. Direct experience working alongside Adobe Experience Manager (AEM) and Adobe Experience Cloud platf

Job Description ???? Nassau Candy Program Manager, Business Applications ???? Location: Hicksville, NY (Hybrid or Onsite Preferred) ???? Department: Business Systems ???? Reports To: Director, Business Applications ???? About Nassau Candy Nassau Candy is a premier manufacturer, importer, and distributor of specialty confections, fine foods, and promotional products. As we continue to scale, we are investing in modern business systems to drive operational efficiency, data visibility, and long-term growth across our manufacturing, distribution, and promotional business lines. ???? Position Summary We are seeking an experienced Project Manager, Business Applications to lead a strategic ERP transformation to NetSuite ERP, delivered in partnership with a third-party implementation consulting firm. This role serves as the internal program owner, ensuring strong collaboration between business stakeholders, IT, and the external system integrator. You will drive execution, accountability, and delivery outcomes across a complex, multi-functional environment. Success in this role means building a scalable, modern software ecosystem that improves productivity, ensures data integrity, and supports long-term business growth. ???? Key Responsibilities???? Program & Partner Leadership Own end-to-end program delivery in collaboration with the NetSuite implementation partner Define clear roles, responsibilities, and accountability across internal teams and partners Establish governance frameworks (steering committees, status reporting, escalation paths) Hold partners accountable to scope, timeline, budget, and quality (SOW adherence) ???? Vendor & System Integrator Management Serve as the primary point of contact for the NetSuite consulting partner Manage Statements of Work (SOW), change requests, and commercial alignment Monitor partner performance against SLAs/KPIs Challenge and validate partner recommendations to ensure alignment with business objectives Coordinate across additional vendors (WMS, EDI, CRM, payment gateways, etc.) ???? Business Process Alignment & Ownership Ensure business requirements are clearly defined, prioritized, and validated Facilitate design workshops with SMEs and partner consultants across: Manufacturing (production, quality, lot/traceability) Distribution (inventory, warehousing, logistics) Promotional/Souvenir business (pricing, rebates, ERP integrations) Drive decisions on configuration vs. customization with scalability in mind Balance standardization with critical business needs ???? Delivery Oversight Oversee key ERP implementation phases: Solution design System configuration Data migration Integrations Testing (SIT/UAT) Validate deliverables prior to business sign-off Manage risks, dependencies, and issue resolution Lead cutover planning and go-live readiness ???? Data, Integration & Quality Assurance Ensure data migration strategy is defined and executed with proper validation Oversee integrations between NetSuite and external systems (WMS, EDI, CRM, financial systems) Ensure strong testing strategy and business ownership of UAT Enforce data governance and quality standards ???? Change Management & Adoption Partner with consulting firm on training approach while owning business readiness Develop communication, training, and adoption strategies Ensure knowledge transfer from partner to internal teams Lead hypercare and transition to steady-state support ✅ Required Qualifications 7–12+ years of ERP project/program management experience Proven experience leading ERP implementations with external system integrators Strong experience with NetSuite or similar cloud ERP platforms Experience managing vendor contracts, SOWs, and delivery accountability Deep understanding of Food & Beverage operations: Manufacturing (batch processing, compliance, traceability) Distribution and supply chain Trade promotions and pricing ⭐ Preferred Qualifications NetSuite certifications (SuiteFoundation, ERP Consultant) PMP, PRINCE2, or equivalent certification Experience in multi-entity or multi-subsidiary environments Familiarity with integrations (WMS, EDI, 3PL, CRM platforms) ???? Key Competencies Strong vendor and stakeholder management Ability to challenge consulting partners constructively Executive-level communication and governance leadership Commercial acumen (contracts, budgeting, change orders) Cross-functional leadership across business and IT Relentless focus on accountability, delivery, and value realization ???? Success Metrics Implementation partner delivers on scope, timeline, and budget Minimal scope creep with controlled change management High-quality solution with limited post-go-live rework Successful knowledge transfer and reduced reliance on partners Strong adoption across all business functions ⚖️ Role Positioning (Critical Distinction) You own the outcome; the partner executes the build You validate and challenge; the partner recommends and configures You ensure business alignment; the partner ensures system delivery ???? Ideal Candidate A disciplined, results-driven Project Manager who thrives in complex environments—someone who can manage partners, drive accountability, and ensure successful ERP delivery while aligning technology with Nassau Candy’s business goals. #LI-AI1