Regional Operations Manager
27 days ago
Poughkeepsie
Job Description A premier self-performing company that supports the largest facilities as a single source provider throughout the Northeast, Southeast, and Midwest is looking for a Regional Operations Manager in the Hudson Valley, NY area. Youll report directly to the CEO and Leadership Team. This opportunity comes with a defined career path to Regional Director / VP of Operations. Job Summary: The Regional Operations Manager is responsible for leading large-scale, self-performing snow removal and year-round exterior services across multiple markets within their region. This is a field-oriented leadership role requiring operational expertise, a strong safety-first mindset, and the ability to manage crews, equipment, and client expectations across a distributed portfolio. Youll ensure execution excellence from storm readiness through post-event reporting, while also overseeing sweeping, power washing, and landscaping services during the off-season. Full-time in office / remote hybrid, 95%+ travel within region required You are a great fit for this position if: • You have experience in Commercial Snow Removal (self-performing only)., • Possess local connections with salt and deicer suppliers, labor, and equipment operators., • Can think strategically, solve problems, and work under high stress and harsh conditions. Responsibilities: Snow & Ice Management (Primary Focus) • Lead all aspects of self-performing snow operations: plowing, de-icing, sidewalk clearing, material handling, and post-storm audits., • Oversee staffing plans and deploy regional storm crewsincluding full-time operators, seasonal labor, and subcontractors., • Build and execute regional storm response strategies: pre-treatment, mobilization, live tracking, and post-event reporting., • Ensure service delivery is aligned with scope, SLA compliance, and safety standards., • Maintain and manage a fleet of 20+ wheel loaders, skid steers, plow trucks, and sidewalk equipment., • Monitor material levels (salt, deicer, brine) and ensure strategic placement at regional yards., • Lead storm debriefs and continuous improvement initiatives with internal and client stakeholders. General Operations: • Oversee 25+ active snow sites and manage $5M+ in regional snow revenue., • Manage a regional team of 100+ snow removal team members (full-time and seasonal) and site supervisors., • Collaborate with Client Success, Sales, and Estimating teams to scope work, maintain margin integrity, and support new business., • Lead KPI tracking and regional performance metrics: client satisfaction, service response time, safety incidents, and gross profit margins., • Ensure compliance with DOT, OSHA, company protocols, and ISN client safety requirements., • Cross-train field teams and support service delivery of sweeping, pressure washing, and landscaping operations in the off-season., • Support budgeting, forecasting, and equipment lifecycle planning., • Manage fleet maintenance Ideal Candidate: • 7+ years in exterior operations management with 5+ years in self-performing snow removal at scale., • Demonstrated oversight of:, • 25+ snow service sites or $2.5M+ snow revenue, • 20+ wheel loaders and associated heavy snow equipment, • 50+ team members or multi-crew oversight, • Proven experience in managing logistics, dispatch, and execution during major snow events., • In-depth understanding of snow fleet maintenance, routing optimization, and response strategies., • Field-based leadership with willingness to work in extreme weather, on-call rotations, nights, weekends, and holidays during snow season. (work shifts can extend to 30+ hours during weather), • Strong working knowledge of service documentation and operational software (Aspire, LMN, GPS Insight, etc.)., • Local network of labor, subcontractors and material suppliers in assigned market(s)., • Valid drivers license required; CDL and bilingual (English/Spanish) are pluses. Compensation and Benefits: Youll enjoy a highly competitive package, including a company vehicle, laptop, phone, fuel card, and a defined career path toward Regional Director or VP of Operations. Compensation: $90,000 $150,000 base + performance-based bonus #LI-MV1