Print Project Manager
hace 24 horas
Manhattan
Print Project Manager Full-Time | On-Site in Midtown Manhattan, New York City Schedule: Monday-Friday, 8:30 AM-5:00 PM Compensation: $55,000-$75,000 per year, depending on experience About ABG Print ABG Print is a fast-paced commercial printing company serving many of New York City's leading corporations, financial firms, nonprofits, event agencies, and professional services organizations. Family-owned and operated since 1992, we specialize in producing high-quality, time-sensitive print projects. A large percentage of our work is received, produced, and delivered within 24 hours, which means strong project management, communication, and attention to detail are critical to everything we do. We are looking for an experienced Print Project Manager who can take ownership of projects from initial request through final delivery. This position combines print expertise, estimating, customer communication, production coordination, problem-solving, and follow-through. You will work directly with clients while coordinating closely with our Production, Client Services, and outside vendor partners to make sure projects are produced accurately, on time, and to our quality standards. The right person understands printing, enjoys solving problems, communicates clearly, and takes pride in making complicated projects feel easy for the customer. What You'll DoOwn Print Projects From Start to Finish • Manage print projects from initial inquiry through final delivery, • Review customer requests and determine specifications, production requirements, timing, and potential challenges, • Ask the right questions when information is incomplete or unclear, • Prepare accurate estimates and quotes based on project specifications, • Establish timelines and coordinate deadlines across internal teams, vendors, and customers, • Monitor projects throughout production and proactively address issues before they become problems, • Confirm that final products meet specifications, quality expectations, and delivery requirements, • Maintain ownership of open projects rather than relying on customers or coworkers to remind you what needs to happen next Customer Communication & Success • Communicate directly with customers by telephone and email, • Help customers translate their goals into practical print specifications and solutions, • Explain production options, timelines, materials, and tradeoffs in clear language, • Provide proactive project updates, particularly when timing or specifications change, • Set realistic expectations and communicate quickly when a challenge arises, • Build strong relationships with customers by being knowledgeable, responsive, and dependable, • Follow up on open estimates and pending projects to make sure opportunities do not get lost Our customers should feel that their project is in capable hands. Estimating & Print Planning • Review artwork, quantities, sizes, substrates, finishing requirements, delivery needs, and other project specifications, • Prepare accurate estimates using internal estimating tools, • Identify missing information before a project reaches production, • Recommend efficient production methods when there are multiple ways to accomplish the customer's objective, • Work with Production to confirm feasibility, scheduling, and production strategy for unusual or complex work, • Understand the cost and production implications of different print and finishing options Production & Vendor Coordination • Provide Production with complete and accurate project information, • Coordinate outsourced production when work is better suited to an outside partner, • Request and compare vendor pricing, • Communicate specifications and deadlines clearly to outside vendors, • Coordinate logistics, pickups, deliveries, and other project requirements, • Monitor outsourced projects to ensure they remain on schedule, • Conduct occasional on-press or vendor quality checks when appropriate, • Help resolve quality, timing, file, or production problems quickly and professionally What We're Looking For • Professional experience in commercial printing, digital printing, wide-format printing, print production, print estimating, or print project management, • Strong understanding of common print production workflows, • Experience interpreting print specifications and identifying missing or conflicting information, • Strong customer service and relationship-building skills, • Comfortable speaking professionally with customers on the telephone, • Excellent written communication skills, • Exceptionally organized with the ability to manage many active projects simultaneously, • Strong attention to detail, • Comfortable working in a fast-paced environment with frequent deadlines, • Able to gather information independently and ask thoughtful questions when clarification is needed, • Strong problem-solving ability and good judgment, • Comfortable learning and using technology, including Microsoft Office, CRM systems, estimating systems, and ChatGPT, • Able to use AI and other technology as practical tools for research, organization, communication, problem-solving, and improving productivity, • Experience working in a small business is preferred, • Collaborative, flexible, and willing to help outside a narrow job description when the business needs it Printing Experience Prior printing experience is strongly preferred for this position. A candidate does not need to know every piece of equipment or every production method we use, but they should arrive with a meaningful understanding of how commercial print projects move from specifications and files through production and delivery. How We Work at ABGContinuous Improvement At ABG, we believe in constantly striving to better our service, our company, and ourselves. We expect Project Managers to learn from every project. When something goes wrong, the goal is not simply to fix that one job. We want to understand why it happened and look for ways to prevent it from happening again. You should be comfortable receiving feedback, examining your own work critically, and improving your processes over time. Ownership When you own a project, you are accountable for the outcome. That does not mean doing every task yourself. It means knowing where the project stands, communicating with the people involved, identifying problems, and making sure the project reaches the finish line. If information is missing, find it. If you are unsure, ask. If something is falling behind, address it. Communication ABG operates quickly, and our customers depend on us for time-sensitive work. Strong communication is therefore a core part of the job. We expect Project Managers to communicate rapidly, clearly, and proactively with customers, Production, vendors, and other departments. A customer should rarely need to ask us, "What's happening with my job?" Our Goals Everyone at ABG works toward three standards: Always Be Dependable Our customers rely on us for important, time-sensitive projects. Do what you say you will do and communicate when circumstances change. Always Be Thorough Details matter in printing. Specifications, quantities, files, finishing, addresses, timing, and delivery instructions all matter. Check your work. Always Be Responsive Move quickly. Answer questions. Communicate status. Do not allow a small issue to become a large one because nobody responded. Always Be Great: ABG Print The Person Who Will Be Successful Here You enjoy managing a lot of moving pieces. You naturally follow up. When a customer sends an incomplete request, you know which questions to ask. When something looks wrong, you investigate it rather than assuming someone else has checked it. When a deadline is tight, you communicate early and make a plan. You are comfortable making decisions, but you also know when to involve Production or another team member. You do not view project management as simply passing information between customers and Production. You see your job as owning the outcome. You also enjoy learning. Printing is full of unusual projects, changing technology, and situations that do not fit perfectly into a checklist. The strongest Project Managers become better every year because they remain curious. Compensation & Benefits Salary: $55,000-$75,000 per year, depending on experience Benefits include: • 401(k), • Health insurance, • Dental insurance, • Vision insurance, • Paid time off Work Location In person, Midtown Manhattan, New York City This is an on-site position. Project management at ABG requires close communication with Production and firsthand understanding of the work moving through the facility. To Apply Please submit your resume and answer the application questions below. We pay attention to how candidates communicate. Clear, concise, and thoughtful answers matter. Application Questions • Describe your experience with commercial, digital, or wide-format printing. What types of projects have you personally managed?, • A customer asks for 500 brochures "as soon as possible" but provides few other details. What questions would you ask before quoting or sending the project to production?, • Tell us about a time you caught an error or missing detail before a project reached production. What did you notice and what did you do?, • Tell us about a project where something went wrong, such as a production delay, quality issue, incorrect file, or missed deadline. How did you handle the problem and communicate with the customer?, • Give us an example of how you have used AI, software, or another technology to help you organize work, solve a problem, or become more effective.
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