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Job DescriptionCustomer Service Representative Company Description: Enlightened, Inc. is an award-winning Information Technology (IT) Consulting firm that helps clients solve complex business problems by leveraging technology. Committed to industry leadership, we prioritize professionalism and always put our clients' interests first. Our goal is to ensure that our solutions and services have a measurable impact on our clients' investments. Job Summary: As a Call Center Representative at Enlightened, Inc., you will be the first point of contact for customers seeking assistance over the phone. You will handle inbound promptly and professionally, addressing customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction. This role requires excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment. • Monday - Friday 8:30am - 4:30pm (during 3-week training program), • Monday - Friday 8:00am - 7:00pm (8 hours shift -full-time work schedule) This is a great opportunity for individuals who thrive in a fast-paced environment and enjoy helping others. If you are enthusiastic about providing exceptional customer service and have the skills required for this position, you are ready to become Enlightened! Duties: • Follow call center scripts and guidelines to ensure consistent service delivery, • Meet or exceed individual performance goals and targets, • Resolve customer complaints or concerns with patience and empathy, • Utilize phone etiquette to ensure positive customer interactions, • Analyze customer needs and recommend appropriate solutions, • Perform data entry tasks accurately and efficiently, • Excellent customer service skills, • Proficiency in English, • Strong phone etiquette and communication abilities, • Experience with outbound calling and upselling techniques, • Ability to analyze customer requirements and provide suitable solutions, • Service-oriented mindset with a focus on achieving targets Equal Opportunity Employer: As an equal opportunity employer, we value diversity and inclusion in the workplace. Join us at Enlightened where your skills and passion for recruitment can make a real difference.

Job Description JOB-18644 Paralegal and Legal Assistant-2025-21 1. Minimum Candidate Qualifications: The candidate must have a minimum of: a. Paralegal Certificate; and b. Eligible to work in New York State 2. Job Description and Required Services: Evaluate External Appeal applications for eligibility based on requirements in Insurance Law Article 49. Request necessary information from appropriate party and respond to questions about the process. Investigate complaints against regulated insurance companies, applying mandates in Insurance Law and provisions in the approved policy. Request necessary information from appropriate party and communicate findings when the investigation is complete. DFS will train the paralegal on the internal process and applicable Laws, applicants must have excellent written and verbal communication skills. Perform related duties as required: • Screen requests for External Appeals in accordance with the Federal No Surprise Act., • Screen requests for External Appeal in accordance with Insurance Law, Regulation, and the established protocols., • Act as liaison using written and verbal communication for administrative processes with consumers and representatives of financial entities., • Keep electronic case files updated, complete and organized., • Research, process, and resolve consumer and provider complaints. In addition, the candidate must possess and/or have the ability to: a. Work individually and as part of a team. b. Excellent verbal communication, writing, and interpersonal skills. c. Ability to understand legal mandates. d. Strong project management skills, including experience managing multiple time-sensitive, complex files simultaneously. e. Detail-oriented with the ability to organize and prioritize tasks effectively in a fast-paced environment. f. Proficiency with Microsoft Office, including working experience with Outlook, Word, Excel and Teams. g. Reliability, and time and attendance are critical. *Telecommuting may be allowable upon discretion of the hiring manager. *DFS does not provide parking, but the office is accessible by bus. The selected candidate for this position must be able to perform the following tasks as requested: *Follow-up on deliverable from internal stakeholders *Handle correspondence, calls, emails and other forms of communication with internal and outside stakeholders *Prepare reports and other documents *Assist with special projects and research as needed; and *Performs other duties as assigned 3. Submission Requirements: Candidates that meet the mandatory minimum qualifications and are interested in this position must submit the following: a. Complete resume b. Business Writing Sample; and c. Proof of Eligibility to work in New York State Company DescriptionEstablished in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey. Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country. We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverseEstablished in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.\r\n\r\nOur extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.\r\n\r\nWe are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse

Job Description Job Title: Architect Location: Albany, NY (Hybrid – 50/50) Work Schedule: 8 hours/day Bill Rate: $70 to $80 per hour Position Overview We are seeking an experienced Data Architect (Level III) to lead complex data architecture initiatives in a large-scale environment. The ideal candidate will have extensive expertise in legacy data conversion, Master Data Management (MDM), and data governance, with the ability to design and implement scalable solutions in support of enterprise-level digital transformation projects. This role requires both technical depth and leadership skills, working across business and technical teams to ensure high-quality data architecture solutions. Key Responsibilities • Lead data architecture design, strategy, and implementation for enterprise-scale projects., • Drive data conversion and migration efforts from legacy systems., • Develop and enforce data governance, metadata, and MDM best practices., • Partner with cross-functional teams to align data architecture with business goals., • Optimize data pipelines, integrations, and workflows for performance and scalability., • Ensure compliance with data security, regulatory, and governance requirements., • Level III Architect – More than 7 years of experience on complex projects, with at least 2 years in a leadership role as an Architect., • Data Architect Experience – More than 7 years of experience in large-scale environments, building end-to-end flows in legacy data conversion projects., • 10+ years of experience in data modeling, metadata management, and data governance (data models, data flow diagrams, process flow diagrams) for large-scale digital transformation projects., • 10+ years with data warehouse solutions, analytics, reporting, and visualization tools., • 10+ years of expertise in shared data architectures, optimizing data pipelines, and establishing governance in large-scale transformations., • 10+ years of experience in data integration technologies (ETL, APIs, ESB, message queues)., • 10+ years of experience with SQL, scripting languages, and database technologies., • 10+ years of experience with cloud data solutions on GCP (Databricks, Snowflake, BigQuery, AI/ML)., • 7+ years of experience conducting fit-gap analyses, solution design, and process improvements., • 3–5 years of experience in a federal or state government setting.

Job Description Navarro Research and Engineering is recruiting a Software Developer in Niskayuna, NY. An active DOE Q Clearance or DOD equivalent is required to be considered for this position. Navarro Research & Engineering is an award-winning federal contractor dedicated to partnering with clients to advance clean energy and deliver effective solutions for complex challenges in the nuclear and environmental fields. Joining Navarro means being a part of an exceptional team committed to quality and safety while also looking for innovative strategies to create value for the client’s success. Headquartered in Oak Ridge, Tennessee, Navarro has active programs in place across the nation for DOE/NNSA, NASA, and the Department of Defense. Naval Nuclear Laboratory’s (NNL) Reactor Technology (RT) team is seeking a Software Developer with a passion for helping other developers accomplish their work. New team members will be joining a passionate, forward-looking team focused on supporting the Software Development community at NNL through integrating work with modern tools and practices. This support includes onboarding NNL personnel and their projects to new tools and processes through the integration of their new and existing software products into those same tools and processes. Requirements • An active DOE Q Clearance or DOD equivalent is required to be considered for this position., • 5-10 years of experience, • Bachelor's Degree in a related field., • Git, and git hosting services (bitbucket or github etc), • Knowledge of Package management tools (conda, spack, lmod), - Experience with Database connections(oracle postgress mssql), • Working experience with Vscode - Linux/ Unix CLI and ssh, • Basic understanding of Container related technology (Docker, podman, kuberneties) - Experience with a core programming language (java, python, c/c++) - Demonstrated experience with software development process implementation, • CI/CD processes/tools (jenkins, github actions, tekton), • Basic Understanding how the above tools work and interact with other systems, • Basic understanding software pipeline development/management integration, • Interpreting and troubleshooting error messages across tools Desired Knowledge, Skillset, and Abilities • Experience in offline envs (disconnected from the internet), • Experience with multiple programming languages and environments, • Experience with multiple software build systems, • Demonstrated understanding of software pipeline development and integration w/software development projects, • Demonstrated understanding of applying container related technology to development and deployment pipelines, • Demonstrated experience in troubleshooting others' software development work, • In-depth experience in customer service, with demonstrated experience helping customers determine what their problems are and working with them to solve said problem. Due to the nature of the government contract requirements and/or clearances requirements, US citizenship is required. Navarro is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, religion, color, national origin, age, disability, veteran’s status or any classification protected by applicable state or local law. EEO Employer/Vet/Disabled Compensation- $100,000-$160,000 Benefits • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation & Public Holidays), • Short Term & Long Term Disability

Job Description POSTION: Operations Duty Manager (ODM) REPORTS TO: Operations Manager LOCATION: ALB AIRPORT: Albany International Airport SUMMARY The Airport Operations Duty Manager (ODM), performs critical airport management functions to ensure the safe, efficient, and secure operation of the entire airport complex. This is a relief position for administering the airport outside of normal office hours. The incumbent will maintain oversight and constant awareness of changing conditions, activities, and requirements affecting Airport operations. Reacts and responds to incidents, events, problems, and complaints in a professional manner and takes appropriate actions to ensure that operations are smoothly executed and that the competent personnel are contacted on a timely basis to address emergencies. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: • Oversee the inspections of the operational condition of the Airport and ensures compliance with all related guidelines and requirements. Inspections include but are not limited to landside roads, terminal facilities, airfield runways, taxiways, safety areas, imaginary surfaces, NAVAIDS critical areas and lighting systems., • Documents issues, discrepancies, and non-complying conditions concerning 14 FAR Part 139 and 49 FAR Part 1540 and 1542, and tenant activities to appropriate parties and reports for follow-up actions:, • Monitors progress of corrections; determines severity of discrepancies and priority for corrective action., • Authorizes the issuance of Notices to Air Missions (NOTAMs) as necessary., • Initiates and directs the appropriate Contingency Plan(s) and makes decisions on behalf of the Airport Manager during emergencies and other events., • Coordinates personnel efforts during emergencies., • Directs and commits resources to ensure the containment of potential threats or incidents., • Ensure compliance with the ACM, ASP and other applicable Federal, State and Local regulations., • Directs or initiates action to prevent unsafe operating conditions on the entire Airport complex during inclement weather., • Manage the Airport Operations 24-hour Command Center., • Monitors the activities and operations of general facility and utility systems., • Serves as liaison between the Airport and contractors during construction activities; coordinates and directs maintenance and construction work on runways, taxiways, aprons, and terminal facilities; ensures safety and security are maintained during these activities., • Ensures coordination with the U.S. Secret Service, State Department, Federal Bureau of Investigation (FBI), TSA, and other agencies pertinent to the security of high-ranking officials, foreign dignitaries, or other “high-risk” individuals that warrant special handling., • Consults with representatives of air carriers, tenants, concessionaires, and Airports Authority personnel to provide assistance and guidance in resolving operational situations/IROPS., • Ensures Airport Operations Daily Activities Report (Daily Log) is compiled correctly and submitted daily., • Will be assigned one or more collateral areas/duties on a continuing basis., • Ensure staff are adequately trained (initial and recurrent) and knowledgeable in relevant procedures and regulations, • Plans and coordinates Airport response during winter operations., • May initiate and serve in the Incident Command System and the Emergency Operations Center during emergency conditions., • Oversees Airport Operations Office activities including the coordination and monitoring of all functions to ensure work is performed in a consistent manner with airport policies, procedures, and regulations, and in accordance with airport standards and to ensure the safety and security of passengers, tenants, and employees., • Coordinate the activities of all service providers on the airport outside of normal office hours., • Find solutions to address emergencies where instructions and precedents do not exist., • Ensure the cleanness and safety of all public and passenger areas., • Undertake special projects and range of specific tasks as directed by the Operations Manager., • Assist in the preparation of the departmental budget., • Review and maintain records and operational logs and prepare reports and correspondence. ., • Attend meetings as required., • May serve in the role of Airport Security Coordinator in that person’s absence., • May substitute for the Operations Manager in that person’s absence., • Performs other duties as assigned., • Review and make revision recommendations, as necessary, for the ACM and ASP. MANAGEMENT RESPONSIBILITIES • Manages all employees on shift in the Operations Department., • Is responsible for the overall direction, coordination, and evaluation of this unit while on shift., • Carries out management responsibilities in accordance with the organization’s policies and applicable laws., • Responsibilities include interviewing, making recommendations for hiring, training employees; planning, assigning, and directing work; appraising performance; addressing complaints, resolving problems, goal setting and appraisals. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION This position requires intermediate level management skills, which demand, primarily mobilizing personnel for emergencies and giving instructions to technical and operative duty personnel to resolve problems the incumbent should have the equivalent of a tertiary degree in a technical area preferably airport operations. In addition, the incumbent should have training in: • Aviation management, • Supervision and administration REQUIRED EXPERIENCE • Six years of progressively responsible experience in airport or airline operations as a full performance level Operations Officer, or in a comparable job class in airport or airline operations at either a 14 CFR Part 139 certified airport OR six years of military air operations experience, OR a combination of the two provided that totals six years of operations experience and a bachelor’s degree in any field., • An equivalent combination of education and experience may be considered. Experience leading, or helping to lead, at least one of the following: • Federal Aviation Administration (FAA) airport certification; airport, airline, or military security program; recurring disaster/emergency exercises; or the monitoring and coordination of airport construction and maintenance operations., • Knowledge of and ability to apply relevant Federal regulatory requirements governing airports., • Knowledge of aircraft operations, to include navigational and unusual aircraft operating characteristics, and the ability to evaluate aircraft and air traffic and take timely and appropriate action., • Ability to recommend and develop new airport operational policies or procedures, as necessary., • Knowledge of and ability to perform airport management functions., • Ability to analyze complex situations, prioritize issues, and formulate response plans., • Ability to make detailed analyses of data and information and make recommendations., • Ability to speak and write effectively, with emphasis on communicating sensitive or classified information in an emergency situation., • Skill in using a computer and modern software, with emphasis on security access control systems, flight monitoring and weather monitoring systems. CERTIFICATES, LICENSES, REGISTRATIONS Must possess a valid New York State Driver’s License as a condition of employment. Must obtain a New York State Security Guard License within 3 months of employment LANGUAGE AND WRITING SKILLS Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. ANALYTICAL REASONING AND VISUAL DEXTERITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. ACCOUNTABILITY/RESPONSIBILITY FOR INDEPENDENT ACTIONS This position gets little or no supervision as it performs its duties mainly outside of normal office hours when senior managers are off the job. The incumbent therefore carries a great deal of frontline authority to solve problems arising from unforeseen developments. The decision-making authority revolves around mitigating events such as equipment failures, aircraft emergencies, security threats and passenger safety. PHYSICAL DEMAND The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk for extended distances, including ascending and descending stairs, to inspect various areas in the terminal and roadways or to respond to emergencies; frequent climbing of stairs on a regular basis. The employee may be required to work in excess of 40 hours per week on a regular basis. Operates vehicle airside and landside (requires AOA permit). Is subject to hold-over and recall on a 24-hour basis for essential services and emergencies such as snow removal. May be subject to night/weekend work. May be subject to the possibility of bomb and various types of terrorist threats, irate passengers, large crowds, airport trespassers with ill intent, and potential exposure to hazardous materials and contagious diseases. WORK ENVIRONMENT While performing the duties of this job the employee will be regularly exposed to heat, dust, fumes and cold while working on the airside and exposed to significant noise levels from aircraft while working on the airfield. EOE DFWP

Job Description About Carvana At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. For more information on Carvana and our mission, sneak a peek at our company introduction video. About the team and position Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions. Job Description The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities. What you'll be Doing • Be a continuous positive force within the market and create strong morale and spirit throughout the team., • Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role., • Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set., • Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition., • Generate and monitor regular reports like a boss and presenting to upper management… also like a boss., • Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience., • Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine, • Actively look for ways to improve the overall customer and Advocate team experience., • 5+ years work experience in a customer facing team environment, • 3+ years of management experience, • Proven history of developing and coaching employees, • Prior experience with strategic planning, process improvement, and guiding teams to exceed goals, • Excellent interpersonal and leadership skills, • Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience, • Willingness to work on weekends, • Bachelor's Degree, • Experience with Salesforce or Tableau, • An analytical mind, • Full-Time Salary Position, • Medical, Dental, and Vision benefits, • 401K with company match, • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more, • A great wellness program to keep you healthy and happy both physically and mentally, • Access to opportunities to expand your skillset and share your knowledge with others across the organization, • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development To be able to do your job at Carvana, there are some basic requirements we want to share with you. • Must be able to read, write, speak, and understand English., • The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)., • Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat., • Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs., • Frequent driving requires excellent visual activity and manual dexterity., • Requires to work in outdoor weather conditions., • Must be able to stay in stationary potions for extended periods of time (when driving) up to 3 hours at a time. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job DescriptionDescription: What we’re all about: SHR is part of Access Group's Hospitality division, delivering innovative B2B SaaS solutions that empower the hospitality industry. Our comprehensive suite of products—including distribution, digital marketing, Customer Relationship Management (CRM), and revenue management (RMS) solutions—helps small-to-medium hotel groups, casinos, and large independent hotels operate more efficiently, engage customers, and grow revenue. At Access Group, we’re committed to being a global leader in hospitality technology. You’ll be part of a team that drives measurable business outcomes, delivers exceptional customer experiences, and shapes lasting partnerships—making a real impact on our clients and the industry. About you: As the Technical Support Team Leader, you are confident, self-motivated, and thrive in dynamic, collaborative environments. You combine a passion for technology with a talent for coaching and inspiring others. In this role, you will directly lead a team of 6–8 Technical Support Engineers, ensuring exceptional customer satisfaction during both project implementation and complex troubleshooting for SHR products. You will be hands-on—mentoring team members, resolving escalated cases, and ensuring operational excellence—while fostering a culture of learning, accountability, and customer-first service. You will also serve as the escalation point for complex technical challenges or customer interactions and manage your own client-facing cases while primarily supporting your team. You will collaborate cross-functionally across the Access Group, contributing directly to team and organizational success. This is an exciting opportunity for a detail-oriented, technically minded leader ready to make an impact and advance their career in management. Day to day you will: • Partner with the Support Director to implement team strategies and operational excellence initiatives, driving measurable results and team success., • Lead and train a team of Technical Support Engineers to triage, diagnose, and resolve all designated inbound customer inquiries regarding the SHR platform, ensuring exceptional customer experiences., • Monitor phone and case queues to maintain timely, accurate, and high-quality responses., • Perform open case reviews to evaluate team performance, providing actionable feedback and guidance for continuous improvement., • Ensure responses to support cases are documented in Salesforce, resolved efficiently, and meet or exceed prescribed SLAs., • Raise internal awareness and advocate on key trends, customer experience gaps, and product improvement opportunities identified through case reviews., • Follow up on low Transactional Net Promoter Score (tNPS) feedback to identify and implement enhancements that improve customer satisfaction., • Conduct regular one-on-one coaching sessions with team members to support both performance growth and skills development., • Manage daily team logistics, including schedules, resource allocation, and approval of vacation requests., • Organize and facilitate daily team meetings focused on unassigned case assignments, workload balance, and knowledge sharing., • Handle customer escalations originating from the team, using them as mentoring opportunities to strengthen technical and communication skills., • Assist the Support Director with writing and conducting performance reviews, recognizing achievements and identifying growth areas., • Champion case-deflection strategies to reduce inbound inquiries while expanding customer self-service resources. Required: • 3–5 years of team leadership experience managing technical support teams of 5+ people in customer service or hospitality technology., • Demonstrated experience in performance management, coaching, and developing team members., • Advanced technical support and issue resolution experience with customer-facing responsibilities via phone and email., • Proficiency in Microsoft Word, Excel, Outlook, and Customer Relationship Management (CRM) systems., • Experience with Salesforce administration., • Proven ability to create and maintain technical documentation and improve support processes., • Strong interpersonal and communication skills, with ability to collaborate across teams and deliver exceptional customer service., • Experience or knowledge of SHR Central Reservation System (CRS), hotel Customer Relationship Management (CRM), or Revenue Management System (RMS) is a plus.\, • Effective leadership attributes, including approachability, solution-oriented thinking, and the ability to manage multiple priorities., • Initiative to identify process improvements and enhance team capabilities., • Conflict resolution and difficult conversation management skills. What does Access offer you? We are a growing software company, and we deliver what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference. If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more: • 22 days paid time off, • 11 company paid holidays, • Medical, dental & vision insurance, • 401(k) with 5% company match, • Short-term and long-term disability insurance, • Parental leave for birthing and non-birthing parents The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.

Job DescriptionSalary: $57.5-$77.5K cb20 is the Capital Regions solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. Position requires applicant to be on-site full-time in our office located in Latham, NY The role: Support Center Engineer II As a Support Center Engineer II, you will provide Tier 1, Tier 2, and Tier 3 support for managed services customers. This role is responsible for providing customers with technical support, remotely and/or on-site so that they can complete core and essential duties of their roles with functional, required equipment. The candidate should be able to explain features of technical products, answer questions about installation, configuration, upgrades, customization, and usage of technical equipment. A Support Center Engineer applies basic diagnostic techniques to identify problems, investigate causes, recommend solutions to correct common failures, and escalate complex problems when required. Providing a high level of professionalism and day-to-day customer service. Responsibilities: • Perform triaging, troubleshooting, and support to clients via telephone, chat, email support, or tickets., • Document all pertinent end user information in ticketing system., • Provide support for users utilizing laptops, workstations, desktops, iOS, and Android devices., • Provide connectivity support for users devices., • Configure and install software for end user devices such as laptops, workstations, and tablets., • Support the systems and networks of customers., • Provide exemplary customer service., • Perform customer call backs as required., • Using problem-solving and people skills to ensure swift resolutions to technical issues., • Troubleshooting, and diagnosing error messages and failures. Provide Tier 1, Tier 2, and some Tier 3 support. * Participate in 24-hour on-call support rotation. * Ensure system backups are completed. • Create and maintain client and support documentation, • Testing, troubleshooting, and diagnosing error messages and failures. Install, configure, maintain, and monitor Windows, Linux, VoIP, PC, Storage, Virtual, Mobile, Server, O365/M365, and Network environments * Configure, deploy, and troubleshoot patching for devices * Check and troubleshoot backup jobs/engines. Requirements: * Proven analytical and problem-solving abilities. * Strong written and verbal communication skills * Exceptional interpersonal skills, with a focus on rapport-building, listening, empathizing, and questioning skills. * Strong documentation skills * Ability to present technical terms in a user-friendly language. * Ability to multitask and promote department success. * Experience working in a team-oriented, collaborative environment. * 2-5 years of experience in IT engineering * Strong working experience with installation, configuration, maintaining and managing 2 or more of the following: Virtualized Environments, Networking, PC hardware, Windows Servers, Active Directory, Terminal/RDS, SQL, Backup Engines, Cloud, O365/M365, VoIP. Education: • Bachelor's degree in computer science or related field, OR equivalent combination of education and work experience., • Desired: CompTIA A+, Network+ or equivalent certification.

Job Description Under general supervision and reporting to the Director of Operations, the Site Manager serves as the vital link between the Supplier / Quality Management team, TRIGO ADR's customers, and their suppliers / sub tiers to improve delivery and quality performance by management of the customer’s delivery requirements. The Operations Manager acts as a subject matter expert with comprehensive knowledge of subcontract supply chain process and execution. The Operations Manager must establish strong working relationships with TRIGO ADR's customers and identify process improvement opportunities throughout their supply chain. Applicants must have production, quality and supply chain experience with focus on root cause corrective action analysis and effective interpersonal communication skills with the ability to develop strong relationships and function as a strong organizational leader. Responsibilities: The essential functions include, but are not limited to the following: • Oversee and lead assigned contracts for successful execution and service delivery of operational plans, • Analyze current operational processes and performance, recommend / implement solutions for improvement as necessary, • Oversee team adherence to key performance objectives to ensure customer expectations are met in accordance with the Statement of Work, • Regularly communicate and interface with customer leadership and key stakeholders, • Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for key initiatives, • Plan and manage operational process for maximum efficiency and productivity, • Manage and achieve financial performance goals of assigned contracts, • Monitor workloads to optimize team efficiency, maximize contract revenue and gross margin, • Streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands, • Coach, mentor and lead team for improved performance and development, • Collaborate with SMS TRIGO senior leadership in the development of operational performance goals and long-term plans, • Establish and maintain effective working relationships with assigned customers with a focus at customer leadership level, • Maintain current knowledge of aerospace and defense industry and dynamics to leverage new business opportunities, • Responsible for oversight of contract support team, workloads, and assignments, • Conduct new candidate interviews and provide hiring recommendations, • Understand and drive execution to customer requirements/expectations for desired results in accordance with Statement of Work, • Manage customer/supplier relationships, identify opportunities, report customer feedback, and escalate risks/issues to Director, • Identify and implement internal continuous improvement/lean opportunities, • Preparation and delivery of Metric/Program Reviews as required, • Facilitate and manage new Customer/Supplier integration activities, • Oversee critical parts management process, • Perform other duties as assigned.Knowledge of:, • Supply Chain Operations / Manufacturing / Quality processes; industry compliance requirements, • Root Cause Analysis and Corrective Action methodology; Risk Management, • Change management principles and performance evaluation processes; Lean principles, Six Sigma, • ERP/MRP Systems, • PMI principles and tools, • Product Development/Production life cycle (NPI)Skills:, • Demonstrated leadership of cross-functional teams; competency development of team members/direct reports, • Initiative, problem-solving and decision-making skills, • Excellent communication and presentation skills with the ability to develop clear and detailed plans, • Professionalism, integrity, and exceptional attention to detail, • Analytical skills and professional judgment, • Effective communication, interpersonal and relationship building skills, • Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization, • Strong proficiency with Microsoft Office Products (Excel, Word, PowerPoint, Project, Power BI), • Financial acumen, • Background in project management methodologyAbility to:, • Follow through with work assignments and show dedication to producing work of the highest quality, • Work independently and interface with cross-functional disciplines; using excellent people skills to drive tasks to completion, • Manage multiple activities and projects, strong presentation skills, • Work in a matrix organization, • Supervise, direct, and motivate others, • Self-management; be self-directed in a production working environment, • Communicate at the shop floor level up to the VP, C- suite level, • Identify and resolve issues at the production level, • Manage workflow and relationships, • Prioritize and escalate matters to leadership as appropriate, • Maintain confidentiality of company documents and information, • Establish and maintain effective working relationships, • Travel 50%+; limited international travelSupervision Received:, • The work is performed under general supervision from the Director of OperationsSupervision Exercised:, • Team of 20 or more diverse employees.Education and Experience:, • Bachelor’s degree in supply chain management, production control, procurement, business, quality management, engineering or related field, • 10 years of prior relevant experience in Aerospace or Defense production, quality and supply chain, • Experience working on process improvement teams, • Experience in Subcontracts, Contracts and/or Government Contracts, Supply Chain, Quality, Procurement or Supplier Management, • Demonstrated experience leading contract financial performance, • Direct subcontracting acquisition experience with Aerospace or Defense customers and/or suppliers with experience in negotiating price and terms & conditions, • Experience in procurement of complex assemblies and build-to-specification items, • Experience leading teams in matrix environmentLicenses, Certificates & Other Requirements:, • US citizenship for US based positions, • Six Sigma / LEAN certification or equivalent, • Fluent English – reading and writing is required, • Pass pre-hire background check including criminal, DMV and credit screening, • Pass Pre-hire Drug ScreeningBenefits:, • 12 days paid vacation first year, increasing with service years, • 6 days paid sick time, • 11 paid holidays, • Healthcare insurance available: Medical, dental, vision, STD, LTD, critical illness, life insurance for self and dependents Company Overview Supplier Management Solutions (SMS), a TRIGO Company, is the leader in the Aerospace & Defense Industry providing global Supplier Delivery Assurance, Supplier Development and Quality Management Services. SMS provides a fully integrated service solution to optimize Supplier performance through an embedded “boots on the ground” business model to drive systemic changes that enhance Supplier Quality and Supplier Delivery performance. We work as an extension of our customers to build and maintain supplier and customer collaboration to ensure improved results and provide visibility throughout the supply chain. SMS’ team of dedicated Delivery Assurance Specialists, Supplier Development Specialists, Supplier Quality Engineers and Program Managers support hundreds of Customers and are deployed to thousands of Suppliers worldwide focused on achieving On-Time and On-Quality Delivery results. Supplier Management Solutions, LLC (SMS) is an Equal Opportunity Employer, including disabled and veterans, and may require US Citizenship for employment on certain defense contracts subject to ITAR restrictions. All qualified candidates will receive consideration. Except where otherwise provided by law, selection will be made without regard to, and there will be no discrimination because of race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, gender identity, genetic information, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors. Powered by JazzHR N3kxJqcAfy

Job Description Are you a tech-savvy administrative professional who thrives in a dynamic, people-focused environment? The Rosenblum Companies (RDC) is seeking an Administrative Systems Coordinator (ASC) to join our team and serve as a key player for both internal operations and our customers. This role requires a blend of organizational skills and is ideal for someone who enjoys problem-solving, multitasking, and delivering exceptional service to colleagues, clients, and vendors. This includes ensuring all of our team’s technology needs are met, with the help of outside vendors. About us: The Rosenblum Companies is one of the Capital District’s largest fully integrated real estate development and management companies. Our portfolio encompasses over 1.7 million square feet of award-winning properties. We’re proud to have been named Developer of the Year in 2024 and one of Albany’s “Best Places to Work” and Times Union’s “Top Workplaces!” Major Accountabilities • Positive First Impressions, • Front desk coverage for all business hours; coordinate team coverage during breaks and time off., • Ensure that helpful customer service is consistently provided in accordance with service protocols and company core values., • Professionally greet and direct calls and visitors., • Coordinate and track internal technology support needs, • Assess, prioritize, and track all incoming helpdesk requests from team members., • Escalate issues to outside vendors and technical support resources appropriately based upon criticality of issue, vendor response time, cost, and contract/warranty parameters., • Attain basic knowledge of and provide first-level support for property technology, e.g., access control, video security, telephones., • Perform basic setup and configuration assistance for PCs and mobile apps/devices to existing and onboarding staff., • Track all issues through to resolution., • Accurately maintain all relevant lists and documentation., • Record Maintenance, • Maintain certificate of insurance records for tenants, vendors, and contractors, assure compliance, and escalate any issues., • Assist with contract maintenance, preparing documentation, and supporting managers with execution., • Event Support and Coordination, • Provide exceptional customer service through positive interactions with teammates, customers, tenants, visitors, and vendors in person and via telephone, email, and tenant portal., • Assist in the organization of the office, including appearance and cleanliness of general spaces; inventory and procurement of kitchen/office supplies and employee apparel; opening/distributing mail/packages, etc., • Maintain company CRM information; facilitate mailings and correspondence., • Provide general support and on-site coverage to departments as needed/requested., • Knowledge of customer service standards and procedures with ability to provide efficient, timely, reliable and courteous service to internal and external customers., • Ability to work with a collaborative team, utilizing your own unique perspectives and expertise to contribute to the success of the team., • Strong interpersonal and communication skills and ability to work effectively with a diverse community., • Strong attention to detail, organization, and time management skills, with the ability to prioritize multiple tasks seamlessly., • Collect, interpret, and/or analyze complex data and information. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form., • Must be able to speak, read, write, and understand the primary language(s) used in the workplace, bilingual skills a plus., • Ability to read, analyze, and interpret general business information, including but not limited to Company policies and procedures. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Understand and respond to a diverse population., • Associate's Degree required; relevant experience may substitute for degree., • Administrative and/or user support experience in real estate or property management preferred., • Excellent interpersonal and written communication skills, including a professional and positive communication style and ability to provide efficient, timely, reliable, and courteous service to internal and external customers., • Ability to work with sensitive files and maintain confidentiality., • While performing the duties of this job, the employee may be required to engage in physical activity including walking, bending, stooping, lifting, carrying, reaching, use fingers and hands to handle or feel, and talk or hear. The ability to sit or stand as needed, potentially for prolonged periods, is required., • Ability to lift up to 25 pounds, independently or with assistance, on an occasional basis., • Local travel to our properties or other destinations may be required; as such, an unrestricted driver’s license is required., • Work is typically done indoors in an office environment with low to moderate noise levels, requiring the individual to moderate the volume of speech and devices.