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Role : Azure Cloud Infrastructure Engineer Salary : $130K - $140K Per Annum Location : Woodbridge, NJ Hybrid FTE Position in Woodbridge NJ POSITION SUMMARY(enter a brief summary, of position, in sentence format below). The Azure Cloud Infrastructure Engineer is responsible for designing, implementing, optimizing, and supporting the organization’s Azure cloud infrastructure. This role ensures secure, scalable, and resilient cloud environments that support critical business applications and long‑term technology strategies. KEY RESPONSIBILITIES: (This section contains a description of the duties and responsibilities assigned to the job; also referred to as the essential functions. They describe the fundamental nature of the job which occupies a large proportion of the employee’s time. Enter 4-7 essential responsibilities below in bullet format. INCLUDE the percentage of time spent on each task, from 10%-100%. All tasks must equal 100% 30% – Architect Azure workloads including compute, storage, networking, identity, and security configurations aligned with organizational standards. 25% – Deploy, configure, monitor, and optimize Azure resources such as VNets, Load Balancers, Key Vault, Azure SQL, Storage Accounts, and App Services. 20% – Implement security controls, role‑based access, policies, blueprints, and monitoring tools to ensure adherence to regulatory and organizational requirements. 10% – Develop and maintain automated deployments using tools such as ARM/Bicep templates, Terraform, PowerShell, or Azure CLI. 10% – Investigate and resolve cloud infrastructure issues, performance bottlenecks, and service disruptions promptly. 5% – Partner with application, security, and network teams to integrate cloud services into enterprise architecture and support cloud adoption initiatives. SKILLS AND TRAINING REQUIRED: (In stating the required skills and training, including the level or depth of knowledge required, (example 2 years’ experience). Enter below in bullet format In‑depth knowledge of Microsoft Azure architecture, services, and administration. Experience with Azure IaaS and PaaS (VMs, VNets, Storage, SQL, App Services, API Management). Strong understanding of Azure Active Directory, RBAC, IAM, Conditional Access, and identity security. Hands‑on experience with virtualization (VMware/Hyper‑V) and hybrid cloud integrations. Proficiency with PowerShell, Azure CLI, and scripting for automation. Familiarity with Infrastructure‑as‑Code (Terraform, ARM, Bicep). Strong understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN, ExpressRoute). Knowledge of security frameworks and best practices (Zero Trust, NIST, CIS). Excellent analytical, troubleshooting, communication, and documentation abilities. WORK EXPERIENCE: (Identify the minimum number of required years and the type of work experience that an employee needs to be qualified for the job. Eg. # of years preferred experience i.e. 0-3, 3-5, etc. on what discipline) Enter below in bullet format Minimum 3+ years relevant experience in cloud infrastructure engineering, Azure administration, or cloud architecture roles. EDUCATION: (Identify the minimum educational qualifications that an employee must possess to satisfactorily perform) Enter below in bullet format Associate or Bachelor’s degree preferred in Information Technology, Computer Science, or related discipline. LICENSES AND/OR CERTIFICATES: (List specific skills and/or abilities required for the incumbent to be successful in this role; including the designation of any required licenses or certifications.) Enter below in bullet format Relevant certifications preferred (e.g., Microsoft, Cisco, VMware, AWS, CompTIA). Azure certifications preferred (e.g., AZ‑104, AZ‑305, AZ‑500). SUPERVISORY RESPONSIBILITIES: (If applicable, select one option) Carries out supervisory responsibilities in accordance with the organization's policies. This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees and addressing and resolving employee complaints and concerns ☒ Does not require managing staff. If interested please email your resume to galvina@edgesys.com Thank you, Best Regards, Galvina Mukund Edgesys Consulting 411 Route 17-South, Suite #310 Hasbrouck Heights , NJ 07604 T : 201-727-1663 xt-12 C : 201-914-6628 F : 312-884-7945

Job DescriptionSalary: $72,000-$110,000 Are you ready to embark on an extraordinary journey, where your purpose is to empower and uplift others through education? We're seeking a passionate and dedicated individual to become a Computer Science Teacher at Integration Charter Schools (ICS) and play a pivotal role in our vibrant learning community! About ICS Integration Charter Schools provide innovative pathways to college that fully integrate students with special needs. In building a family of associated schools that share this common mission, ICS strives to fill gaps in public education. The ICS network is composed of four schools located on Staten Island, New York. The guiding principles of ICS are teamwork, courage, community and integrity. We take these principles into the classroom to enrich our students learning experience. In addition to a rigorous academic curriculum, our social-emotional learning program plays a key role in fostering resilience, self-awareness, and interpersonal skills, preparing students for success both in and out of the classroom. We offer opportunities for students to earn college credits through partnerships with higher education institutions, allowing them to gain valuable experience and accelerate their academic journey. At Integration Charter Schools, we are committed to creating innovative educational pathways that meet the diverse needs ofevery learner. Our dedicated team ofpassionate educators, skilled instructional staff,andsupportive professionalswork together to cultivate an inclusive, enriching learning environment for our entire school community. Responsibilities Integration Charter School is seeking an experienced and innovative Computer Science Teacher to lead the development of a new dual-enrollment Computer Science track. This role will focus on preparing students for careers in IT and Networking through hands-on instruction and access to industry-recognized certifications such as A+ and Cisco CCNA. Ideal candidates will bring both industry experience and a passion for education, helping students gain real-world skills and college credit in a supportive, forward-thinking learning environment. Design and deliver Computer Science courses aligned with Integration Charter Schools mission and university-level curriculum. Teach content supporting different certification tracks, including Networking and Cybersecurity, Cisco and CompTIA Prepare students for industry certification exams, including coordinating exam prep, practice tests, and voucher usage. Lead students through hands-on, project-based learning using real-world technology and software. Collaborate with university faculty to align high school and college-level coursework. Create a classroom environment that fosters critical thinking, curiosity, and digital problem-solving. Use student data to inform instruction, provide academic support, and track certification readiness. Support students in building digital portfolios that showcase technical skills and learning progress. Balance academic recordkeeping in both PowerSchool (high school) and Blackboard and Brightspace Pulse (college platforms) as needed. Maintain accurate records of attendance, grades, certification milestones, and student progress. Communicate regularly with students, families, and advisors to support student success. Participate in professional development, school events, and curriculum planning efforts. Competencies & Qualifications Masters degree in Computer Science, Information Technology, or a related field (preferred). 510 years of industry experience in IT, networking, or a related technology field Strong written and verbal communication skills. A whatever it takes attitude centered on a belief in putting children first. Understanding of school student-achievement data and New York Charter School Standards. Thorough knowledge of best instructional practices for middle and high school students. Understanding or willingness to learn New York State graduation requirements. Proficient in using personal computers, word processing, and database software. English language proficiency required; oral and written fluency in a second language may be preferred or required based on school community needs. Additional Information • Weekly Wednesday half- day schedule for embedded professional development and planning, • Small class sizes, • Tuition reimbursement, • Teaching certification pathway for those who qualify, • Opportunity to be an integral part of our community, making a genuine difference and shaping the futures of our students, • Students of ICS employees have access to after-care options, • Free parking on-campus Comprehensive benefits package that includes health, dental, vision and life insurance, a flexible spending account, paid time off, short- and long-term disability policy, commuter benefits, professional development opportunities and a 401(k)-retirement plan with an employer match of up to 3% Employees qualify for both NYS Teacher Loan Forgiveness and Public Service Loan Forgiveness Promotion of work-life balance to all staff members Stipend program that promotes becoming a dual certified teacher in New York State Teacher Residency Program Tuition-free Bachelors degree program through Monroe College Salary Monday-Friday 7:30AM-4:00PM $72,000-$110,000 *Salary is dependent on level of education and years of teaching experience ICS is an Equal Opportunity Employer

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Telecommunications Expert Type: Contract Compensation: $1,150–$1,450 per completed task Location: Remote Role Responsibilities • Review and evaluate AI-generated outputs related to network architecture design, telecom operations workflows, and communications technology analysis., • Create realistic scenarios based on telecommunications workflows such as network provisioning, fault management, and spectrum allocation decisions., • Annotate, label, and validate data across telecom use cases, ensuring accuracy in network topology, QoS parameter recommendations, and regulatory compliance., • Provide structured feedback on AI accuracy in areas like telecom standards and protocols (e.g., 3GPP, IEEE 802.11, SIP)., • Collaborate asynchronously with research teams to refine evaluation frameworks for telecommunications AI. Qualifications Must-Have • 3+ years of professional experience in telecommunications at a carrier, MVNO, ISP, equipment vendor, or enterprise communications organization., • Background in areas such as wireless/cellular networks, wireline/broadband infrastructure, or network operations., • Strong analytical thinking and ability to translate network and operations workflows into structured evaluation tasks., • Clear written communication and attention to detail. Preferred • Professional certifications such as CCNA/CCNP, CWNA, CompTIA Network+, or TIA credentials. Compensation & Legal • Task Completion Pay: Competitive and based on task quality., • Performance Bonus: Top performers receive a weekly bonus incentive., • Hourly Opportunity: Top performers may transition to an hourly compensation model. Application Process (Takes 20–30 mins to complete) • Upload resume, • AI interview based on your resume, • Submit form Resources & Support • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome, • For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Job DescriptionThe Metropolitan Opera are seeking a motivated and detail-oriented Cyber Security Administrator to support our cybersecurity operations. This role is ideal for individuals with a minimum of 5 years’ experience in information technology security who are eager to contribute, learn, and grow in a dynamic environment. You will assist in monitoring, maintaining, and improving the organization’s information security posture. Primary Responsibilities Manage security incident response processes and direct critical incident handling. Oversee security operations across on-premises and cloud environments, ensuring comprehensive protection. Lead security governance activities including policy development and security awareness programs. Assist in managing firewalls, antivirus software, and other security tools. Perform routine security audits and generate reports for review. Help with user access reviews and the implementation of access controls. Establish and oversee the enterprise vulnerability management program. Document security procedures and assist in maintaining security policies. Assist in preparing for security assessments, audits, or compliance reviews. Manage vendor relationships. Stay informed about the latest threats and industry trends. Skills and Qualifications Associate’s or bachelor’s degree in computer science, Information Security, or related field (or equivalent experience). Understanding of IT systems, networking, and cybersecurity concepts. Familiarity with Windows/Mac operating systems and security principles. Good communication and problem-solving skills. Willingness to learn and adapt in a fast-paced environment. Preferred Qualifications (Nice to Have) Experience with security platforms such as Rapid7, CrowdStrike, Cloudflare, Microsoft 365 (Defender, Purview, Intune), Kandji or Beyond Identity is a plus. Knowledge of compliance standards such as ISO 27001, NIST, or GDPR. Certifications such as CompTIA Security+, Network+, or equivalent. Physical Demands Hybrid Schedule. Must be able to work in office 3-4 days a week. Will require occasional after-hours work to respond to incidents or perform updates. The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Title: Senior Project Manager – Vulnerability Remediation (Healthcare Domain) Location: Onsite Experience: 10–15+ years Employment Type: Contract Rate: 60-65$/Hr. Role Summary The Senior Project Manager will lead and manage large-scale vulnerability remediation programs across healthcare application portfolios and infrastructure systems. This role will ensure timely identification, prioritization, and remediation of Critical and High vulnerabilities aligned to regulatory and compliance requirements (HIPAA, HITECH, CMS, HITRUST). The candidate must have hands-on experience driving remediation activities for both application development (code, libraries, APIs, and platform vulnerabilities) and infrastructure (patching, server configuration, network, and cloud security issues). Key Responsibilities • Lead end-to-end program execution for vulnerability remediation related to applications, databases, servers, cloud environments, and legacy healthcare platforms., • Prioritize and track remediation of CVITs, VITs, vulnerabilities in code, patch deployments, and configuration fixes across technical teams., • Work with security, DevOps, application development, enterprise architecture, and infrastructure teams to systematically remediate scan findings., • Conduct backlog grooming, sprint planning, release coordination, and delivery tracking for remediation activities., • Analyze vulnerability scan reports and dashboards from tools such as Qualys, Tenable, Rapid7, CrowdStrike, Microsoft Defender, etc., • Develop remediation plans aligned to exposure of PHI/PII, severity, exploitability, and system criticality., • Prepare and present weekly status decks, risk registers, and executive scorecards for senior leadership and audit teams., • Oversee SOW deliverables, team onboarding, cross-shore coordination, and stakeholder alignment., • Ensure remediation governance, compliance documentation, and closure of cyber audit findings., • Develop and refine remediation SLAs, prioritization models, RAID logs, and approval workflows involving business, security, and IT stakeholders. Required Skills & Qualifications • 10+ years of IT project or program management experience, including 5+ years dedicated to security or vulnerability remediation., • Must have experience managing both application development and infrastructure-related vulnerabilities, including:, • Code vulnerabilities (OWASP, dependency issues, API weaknesses, encryption gaps), • Infrastructure vulnerabilities (OS patching, server hardening, cloud misconfigurations, IAM issues), • Deep understanding of healthcare systems and PHI security risks., • Strong knowledge of healthcare compliance frameworks such as HIPAA, HITECH, HITRUST, NIST CSF, CMS., • Experience working in distributed delivery models with offshore/onshore teams., • Proficient in Agile, Scrum, and hybrid methodologies., • Excellent communication, stakeholder influencing, and senior leadership reporting capabilities., • Familiarity with SQL, cloud platforms (Azure/AWS), CI/CD pipelines, and DevSecOps practices. Preferred Certifications • PMP, CSM, SAFe, • CompTIA Security+, CISSP, CISM, • HITRUST or healthcare security certifications (preferred) Healthcare Domain Experience (Preferred) • Payer systems (Medicaid, Medicare, Marketplace, Commercial), • Claims processing, provider data, enrollment, pharmacy, member access systems, • Legacy remediation involving .NET, Java, SAP, Oracle, Salesforce Health Cloud, and Data Hub environments Key Success Metrics • Reduction in Critical/High vulnerability backlog, • SLA compliance for remediation (30/60/90-day closure), • Audit remediation closure rate, • Legacy backlog risk reduction, • Operational readiness and stability for healthcare systems

Job DescriptionSalary: $66,732-$103,271 Are you ready to embark on an extraordinary journey, where your purpose is to empower and uplift others through education? We're seeking a passionate and dedicated individual to become a Computer Science Teacher at Integration Charter Schools (ICS) and play a pivotal role in our vibrant learning community! About ICS Integration Charter Schools provide innovative pathways to college that fully integrate students with special needs. In building a family of associated schools that share this common mission, ICS strives to fill gaps in public education. The ICS network is composed of four schools located on Staten Island, New York. The guiding principles of ICS are teamwork, courage, community and integrity. We take these principles into the classroom to enrich our students learning experience. In addition to a rigorous academic curriculum, our social-emotional learning program plays a key role in fostering resilience, self-awareness, and interpersonal skills, preparing students for success both in and out of the classroom. We offer opportunities for students to earn college credits through partnerships with higher education institutions, allowing them to gain valuable experience and accelerate their academic journey. At Integration Charter Schools, we are committed to creating innovative educational pathways that meet the diverse needs ofevery learner. Our dedicated team ofpassionate educators, skilled instructional staff,andsupportive professionalswork together to cultivate an inclusive, enriching learning environment for our entire school community. Responsibilities Integration Charter School is seeking an experienced and innovative Computer Science Teacher to lead the development of a new dual-enrollment Computer Science track. This role will focus on preparing students for careers in IT and Networking through hands-on instruction and access to industry-recognized certifications such as A+ and Cisco CCNA. Ideal candidates will bring both industry experience and a passion for education, helping students gain real-world skills and college credit in a supportive, forward-thinking learning environment. Design and deliver Computer Science courses aligned with Integration Charter Schools mission and university-level curriculum. Teach content supporting different certification tracks, including Networking and Cybersecurity, Cisco and CompTIA Prepare students for industry certification exams, including coordinating exam prep, practice tests, and voucher usage. Lead students through hands-on, project-based learning using real-world technology and software. Collaborate with university faculty to align high school and college-level coursework. Create a classroom environment that fosters critical thinking, curiosity, and digital problem-solving. Use student data to inform instruction, provide academic support, and track certification readiness. Support students in building digital portfolios that showcase technical skills and learning progress. Balance academic recordkeeping in both PowerSchool (high school) and Blackboard and Brightspace Pulse (college platforms) as needed. Maintain accurate records of attendance, grades, certification milestones, and student progress. Communicate regularly with students, families, and advisors to support student success. Participate in professional development, school events, and curriculum planning efforts. Competencies & Qualifications Masters degree in Computer Science, Information Technology, or a related field (preferred). 510 years of industry experience in IT, networking, or a related technology field Strong written and verbal communication skills. A whatever it takes attitude centered on a belief in putting children first. Understanding of school student-achievement data and New York Charter School Standards. Thorough knowledge of best instructional practices for middle and high school students. Understanding or willingness to learn New York State graduation requirements. Proficient in using personal computers, word processing, and database software. English language proficiency required; oral and written fluency in a second language may be preferred or required based on school community needs. Additional Information • Weekly Wednesday half- day schedule for embedded professional development and planning, • Small class sizes, • Tuition reimbursement, • Teaching certification pathway for those who qualify, • Opportunity to be an integral part of our community, making a genuine difference and shaping the futures of our students, • Students of ICS employees have access to after-care options, • Free parking on-campus Comprehensive benefits package that includes health, dental, vision and life insurance, a flexible spending account, paid time off, short- and long-term disability policy, commuter benefits, professional development opportunities and a 401(k)-retirement plan with an employer match of up to 3% Employees qualify for both NYS Teacher Loan Forgiveness and Public Service Loan Forgiveness Promotion of work-life balance to all staff members Stipend program that promotes becoming a dual certified teacher in New York State Teacher Residency Program Tuition-free Bachelors degree program through Monroe College Salary Monday-Friday 7:30AM-4:00PM $66,732-$103,271 *Salary is dependent on level of education and years of teaching experience ICS is an Equal Opportunity Employer

Job Description Overview Formed in 1972, Related is the most prominent privately owned real estate firm in the United States. Headquartered in New York City, the company has offices and major developments across the world. Related owns and manages a premier portfolio of assets valued at over $70 billion, including the 28-acre Hudson Yards neighborhood on Manhattan’s West Side. Related believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued. Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate strong entrepreneurial spirit. In its relentless commitment to excellence, Related works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business. Learn more about Related at www.related.com. We are proud to be an equal opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation that is commensurate with experience, workplace geography, and market standards. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://www.related.com/privacy-policy. Responsibilities Related Companies is seeking an experienced and motivated Cybersecurity/SOC Analyst II with at least 3-5 years of security operations center experience. Focused on Threat Monitoring and Detection, Response, Analysis, Cyber Threat Intelligence to protect and maintain the overall security of the enterprise. Key Responsibilities: • Security Operations Monitoring: Investigate and analyze detections from a diverse set of security tools (NGFW, EDR, NDR, TIP, SIEM) within a high-availability, 24/7/365 operational environment to ensure proactive threat detection and continuous protection., • Security Operations Management: Oversee the configuration, optimization, and management of security tools utilized by the SOC to enhance detection, response, and overall security posture., • Incident Response: Conduct thorough investigations of detections escalated by junior analysts to evaluate the scope of the attack, identify affected systems, and determine the necessary steps for further analysis., • Program Enhancement: Collaborate in the development and refinement of SOC processes and procedures to keep the SOC aligned with the ever-evolving threat landscape, ensuring operational efficiency and readiness., • Threat Intelligence and Awareness: Stay informed on emerging and existing threats by analyzing attacker tactics, techniques, and procedures, and reviewing security event reports to proactively strengthen defenses., • Mentorship and Guidance: Provide guidance and support to junior analysts in reviewing detections and incidents, ensuring they follow best practices for investigation and response., • Threat Analysis: Perform analysis of threats, including malware analysis and network forensics, to uncover malicious activity and enhance detection capabilities. Compensation: The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package. Anticipated base salary range: $110,000 - $120,000 / year Actual base salary within the anticipated range will be determined by several components including, but not limited to, the individual's experience, skills, qualifications, and market factors. Qualifications Competencies/Security Technologies: • Ability to develop specific proactive procedures for detection of security breaches, • Strong working knowledge of incident response and handling methodologies, • Strong working knowledge in operating systems, networking, MS Active Directory, • Good working knowledge of SaaS-based cloud application security and cloud platforms such as Azure, • Experience in collaborating with system and network administrators to help remediate the impact of identified risks and vulnerabilities at the platform level., • Demonstrate conceptual, analytical and innovative problem-solving skills, • Ability to conduct independent research and analysis in the event of a security breach, • Identify issues, formulate strategy, and proactively remediate security risks, • Ability to draw conclusions and make recommendations based on analysis and findings, • Self-starter who is a team player that embraces collaboration., • Demonstrate knowledge of security controls for network, application and operating systems., • Knowledge and use of the MITRE ATT&CK framework, • Demonstrate interpersonal skills; including the ability to work effectively in a team environment., • Capacity to work independently and willingness to seek advice/assistance from others., • Security Incident Handling and Response and Threat Management, • Encryption/cryptography standards, protocols and best practices, • Strong knowledge on analyzing malicious payloads (malware/spyware), • Strong knowledge on performing email investigation, • In-depth knowledge of various security technologies including:, • IDS/IPS, • EDR/NDR/XDR, • CASB, • Firewalls and next-generation firewalls (NGFW), • Cyber threat intelligence feeds and databases, • Log management systems/SIEM, • Web application firewalls, • Vulnerability scanners and penetration testing tools, • Network security best practices Qualifications: • Experience working in a 24/7 SOC environment, • Bachelor’s Degree in Computer Information Systems, Computer Science, MIS, Engineering or related technical discipline. Equivalent work experience in the Information Technology field will be considered coupled with relevant Cyber Security certifications, • Minimum 3 years of direct information security experience within an Information Technology organization, • Relevant industry certifications preferred, • Blue Team Level I, • Blue Team Level II, • Palo Alto Network Security Professional, • CompTIA Cloud+, • Cisco Certified Network Associate (CCNA), • CompTIA Cybersecurity Analyst (CYSA+), • One or more MITRE ATT&CK Defender certifications preferred but not required (e.g., Cyber Threat Intelligence, SOC Assessment), • Willingness to work outside of regular business hours as required which may include evenings, nights, weekends, holidays., • Excellent time management and organizational skills., • Excellent documentation skills. Hybrid role (Week 1 [3 days onsite] / Week 2 [2 days onsite] / & vice versa) On-call Rotation Required Benefits: • Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program, • Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs, • Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching, • Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities #LI-RB1 #TRC #Onsite

Job DescriptionCompany Description Symmetry IT is a leading provider of managed services, proudly serving businesses across Florida and Texas. We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate securely and efficiently. At Symmetry IT, we offer a fun and dynamic work environment where mentorship and professional growth are at the core of our culture. Join us and be part of a team that values collaboration, learning, and making a difference. Job Description We are seeking a skilled and motivated Network Engineer to serve as the dedicated, onsite technology resource at a prestigious high-end private club in the New York metropolitan area. Placed by us as a managed services deployment, this individual will operate as the client’s primary IT presence, responsible for the daily health, performance, and advancement of all technology infrastructure on property. This is not a traditional helpdesk role. The ideal candidate is a technically proficient engineer who understands the intersection of hospitality operations and enterprise IT, possesses hands-on network and VoIP experience, and can independently lead development projects that enrich the feature set of platforms integrated into the club’s environment. The candidate will interface directly with club management, booking teams, and operational staff while maintaining alignment with our service delivery standards. Key Responsibilities Infrastructure Operations & Daily Support • Serve as the onsite IT point of contact, providing day-to-day support of all club technology infrastructure, • Maintain, monitor, and troubleshoot LAN/WAN networks, switching, routing, and wireless systems, • Manage and support VoIP telephony platforms, including call routing, auto-attendants, call queues, and device provisioning, • Administer and support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive, • Perform regular health checks, patching cycles, firmware updates, and infrastructure audits, • Respond to and resolve IT support requests generated by bookings, events, and daily club operations, • Maintain documentation for network topology, device inventory, configurations, and change logs Bookings & Operational IT Support • Support IT requirements tied to the club’s booking and reservations systems, ensuring seamless technology integration with event operations, • Coordinate with front-of-house, food & beverage, and events teams to fulfill technology requests in support of member experiences, • Troubleshoot and resolve connectivity, A/V, telephony, and device issues during live events and daily operations, • Provide onboarding and basic training for staff on technology platforms and new tools as deployed Development Projects & Systems Integration • Lead and execute development initiatives aimed at expanding the feature richness of platforms currently in use at the property, • Identify opportunities to automate processes, improve workflows, and integrate disparate systems for operational efficiency, • Develop and maintain lightweight scripts or automation tools (Python, PowerShell, or similar) to support infrastructure management and operational tasks, • Collaborate with engineering team and third-party vendors to scope, plan, and deliver integration projects, • Manage vendor relationships for hosted platforms, telecom providers, and system integrators relevant to the client environment Security & Compliance • Maintain a secure network posture through firewall management, VLAN segmentation, and policy enforcement, • Monitor and respond to security alerts; support incident response protocols in coordination with our cybersecurity framework, • Ensure that all systems align with PCI-DSS and applicable data security standards relevant to hospitality environments Qualifications Technical Skills • Proficient in network design, administration, and troubleshooting: TCP/IP, VLANs, routing protocols (OSPF/BGP), switching, and firewall management, • Solid working knowledge of VoIP platforms — SIP trunking, hosted PBX, and call management systems (e.g., Cisco, Mitel, 3CX, or equivalent), • Strong command of Microsoft 365 administration: Exchange Online, Teams, SharePoint, Intune, and Azure AD/Entra ID, • Hands-on experience with enterprise wireless systems (Cisco Meraki, Aruba, Ruckus, or equivalent), • Coding or scripting proficiency in at least one language: Python, PowerShell, JavaScript, or Bash — for automation, API integrations, and development projects, • Familiarity with hospitality-centric platforms and vendor integrations (PMS, POS, booking systems, A/V, BMS, or access control) is a strong plus, • Experience with system integration methodologies, API management, and platform interoperability Soft Skills & Attributes • Polished, professional demeanor appropriate for a high-end, member-facing club environment, • Strong interpersonal and communication skills — able to translate technical concepts for non-technical stakeholders, • Self-directed and organized; capable of managing multiple priorities with minimal supervision, • Collaborative team player who works effectively within TAUTO’s remote engineering and support structure, • Proactive problem-solver with a continuous improvement mindset Preferred Qualifications & Certifications Certifications Technical Exposure • CompTIA Network+ or Security+, • Cisco CCNA or CCNP, • Microsoft MS-700, MS-102, or AZ-104, • CWNA / Wireless certifications, • Hospitality PMS / booking platform integrations, • A/V system support (Crestron, Extron, Shure), • SD-WAN platforms (Meraki, VeloCloud), • ServiceNow, ConnectWise, or similar ITSM tools Additional Information Position Title Network Engineer — Onsite Deployment Employment Type Full-Time | W2 Employment. Work Location Onsite — High-End Private Club, New York Metro Area Schedule Monday – Friday; on-call availability as required by client operations Compensation Competitive salary commensurate with experience Benefits Health; PTO; 401L Matching Plan, professional development support Reporting Structure Reports to Service Delivery Management with daily client-side coordination

Job Description About Honest Networks Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net. About the Role Honest Networks is hiring a technical support specialist to join our growing Customer Support team. This team member will have a passion for helping our internet subscribers receive a fast, stable and secure internet connection and troubleshoot LAN issues with a friendly and professional demeanor. This is a full-time, remote position. Requirements • Must be bilingual in Spanish, • Must be able to work EST work hours, • Outstanding customer service: friendly demeanor, sincere empathy for customer issues & frustrations, highly responsive to support tickets/issues, • Comfortable working in multiple communication channels simultaneously: email, text, phone calls, live chat, • 1+ years in technical support, help desk or other IT-related, customer-facing role, • Comfortable working in a command line interface (CLI), • Ability to work outside of normal business hours, • Comfortable working remotely through on-site technicians to resolve customer issues, • Strong preference for experience as an installation technician or other field experience, • Bonus: CompTIA Network+ or equivalent certification Primary Responsibilities • Handling incoming customer communications via phone, text, web chat, and email. Everything from answering questions from prospective customers who are interested in our service to billing to more advanced technical troubleshooting., • Setting up and troubleshooting a variety of WAN/LAN/Cloud network technologies and infrastructure devices (i.e. routers, switches, firewalls, VPNs, access points/extenders, etc)., • Remote troubleshooting and resolution of support tickets., • Leveraging enterprise IT & networking programs: e.g. Slack, GSuite, Atlassian, LibreNMS, Salesforce FSL/Service Cloud., • Creating and maintaining internal documentation for training and reference., • Working closely with Honest engineers, field technicians, and customer support personnel., • Working shifts that may include evenings or weekends. Personal Attributes • Friendly and enthusiastic, • Excellent communication skills, • Self-motivated and driven, • Ability to stay calm and clear-headed when dealing with angry customers and time-sensitive troubleshooting., • Technically savvy and comfortable dealing with a variety of residential and small business customer set-ups Benefits • Competitive salary with an estimated range of $18-24/hr based on capabilities and track record, • 401k after 3 months of employment, • Flexible schedule, • 2 weeks paid time-off and 7 days paid sick leave, • Medical, vision, and dental benefits, • Collaborative environment Honest Networks' Values Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.

Job Description Field Tech Officer (FTO) Job Title: Field Tech Officer (Level 1 / 2 depending on experience) Reports To: Technical Operations Lead / Service Manager Location: On-site at client premises Technical Responsibilities • Install, configure, and maintain desktops, laptops, printers, routers, mobile and network devices., • Perform on-site troubleshooting of hardware, software, and network issues., • Install and configure operating systems (Windows) and common business software., • Manage device replacements, backups, antivirus, and patching., • Document every site visit, ticket resolution, and issue escalation., • Set up and support VoIP phones, surveillance systems, and other peripherals., • Report recurring issues to leadership for root-cause analysis., • Handle emergency calls during business hours (or rotational after-hours/weekends if needed). Client-Facing / People Skills • Communicate clearly with non-technical clients — especially under pressure., • Listen actively and extract exact pain points., • Represent your company with professional appearance and punctuality., • Document notes for hand-off to other techs and for record-keeping., • Educate clients gently when necessary, without sounding arrogant or rushed., • Stay calm and composed even when dealing with frustrated clients., • Maintain confidentiality and respect client data. Requirements • 1+ years in IT support or technical field work (desktop/network support), • Working knowledge of basic networking (IP, DNS, DHCP), Windows, and cloud tools, • Willingness to travel between client sites, • Ability to lift and move equipment (~30lbs), • Comfortable using ticketing systems, documentation tools, remote access tools such ServiceNow and Asset Panda, • Certifications (preferred): CompTIA A+, Network+ Soft Skills • Problem-solver mindset — doesn’t freeze under pressure., • Doesn’t guess — knows when to escalate or double-check., • Treats clients like partners, not a burden., • Self-motivated — doesn’t need micromanagement, • Detailed — writes accurate ticket notes and documentation, • Time aware — knows how to triage onsite tasks under a schedule, • Curious — learns new tools, doesn’t stay stagnant

Job Description At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #36 in the National Law Journal's survey of the nation's largest law firms. Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office. This position is a full-time on site position. The Position This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands. Key Responsibilities: • Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires., • Collect and track equipment from departed end users following standardized asset tracking procedures., • Provide support for video conferencing and related A/V on-site systems., • Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems., • Coordinate user requirements with regional supervisors, management, and other IT teams., • Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills., • Collaborate with other team members on tasks or requests, in an efficient and expeditious manner., • Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office., • Adhere to organizational change management processes., • Perform special duties, tasks, or projects, as required. Qualifications • Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:, • Windows 10 & Windows 11 Operating Systems, • Microsoft Office O365 with a strong acumen in Outlook, • Desktop client v. web-based applications, • Active Directory & Azure AD, • Zoom Rooms & Microsoft Teams, • Desktop Driver Controls, • All-in-One Monitors, • VPN, Remote Access, & Cloud Network Access, • Virtual Desktop Environments and Functions, • Cloud & On-Prem Telephony functions, • Desktop imaging & BIOS controls, • LAN and SD-WAN support, • Minimum 3 years working in ITSM and ITIL environments., • Self-starter with the ability to manage own time effectively and work autonomously., • Ability to lift and move items up to 50 lbs., • Ability to travel throughout the region, if needed., • Experience working in an environment that promotes active listening, transparency, and customer-centric service., • Experience in system operations and/or administration a plus., • Prior law firm experience a big plus., • Strong analytical and problem-solving skills., • Excellent verbal and written communication skills., • Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst., • ITIL4 certification preferred (in-house training is available). Education • Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience., • Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required. Wilson Elser offers a competitive salary and benefits package designed to support our attorneys both professionally and personally. A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Salary Range: $70,000—$80,000 USD Why Should You Apply? • Benefits: Outstanding benefits package, including 401k match and generous PTO plan, • Career Growth: Ample opportunities for professional development and advancement, • Employee Perks: Access to corporate discount plans and other benefitsWilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law. Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.California Residents may review our CCPA notice for applicants and employees here.#ZR

Job Description POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance., • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system., • Act as the primary point of contact for IT issues, diagnosing and resolving desktop, laptop, and peripheral problems., • Configure, deploy, and maintain workstations, printers and software applications (e.g., MS Office, Windows 11)., • Perform, repair, and maintain desktop, Laptops hardware, software, and peripherals, including network connectivity issues., • Active Directory Management: Assist with basic account management, including password reset and managing user groups., • Service Now: Document all service requests, troubleshooting steps, and resolutions in the ticketing system to maintain accurate maintenance logs., • Ensure workstation are secure through anti-virus, patches, and encryption., • Conference Room: Testing and operating projectors, microphones, video conferencing systems (Teams) and troubleshooting technical issues during meetings., • Mobile Device: iOS settings, Configuring, enrolling, and connectivity issues using MDM solutions., • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite., • Provide foundational support for macOS environments to assist users of Apple devices., • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software., • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices., • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability., • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment., • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software., • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required., • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions., • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment., • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs., • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • English primary language, • Experience: Usually 2–5 years of experience in a customer-focused IT role., • Soft Skills: Strong problem-solving, communication, and interpersonal skills with the ability to explain technical concepts to non-technical users, • Proficient in Windows environments, TCP/IP, DHCP, and Active Directory., • Network closet: basic knowledge of Patching, labeling, and managing cable bundles to maintain a clean and optimized work environment., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • Ability to lift or move computer hardware (often 25–50 lbs.), • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job DescriptionNRI North America is looking for a qualified Computer Support Technician to join an elite professional services organization. We have opportunities available at many of our Suffolk County locations. We are seeking a full-time (5-days per week) resource capable of performing IT support activities. The resource will be responsible for working directly with our K-12 clients including students, staff, and school district administrators. Responsibilities· Job responsibilities may vary based on client needs.· Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.· Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.· Set up and configure computers, peripherals, and software applications for new and existing users.· Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.· Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.· Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.· Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.· Work closely with other IT team members on projects, upgrades, and system improvements. Knowledge, Skills, and AbilitiesRequired· Associate’s degree in information technology, Computer Science, or a related field.· 1-3 years of experience in IT support or a related role.· Strong understanding of computer systems, mobile devices, and other technology products.· Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.· Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.· Excellent communication and customer service skills.· Strong problem-solving abilities and attention to detail.· Ability to work both independently and collaboratively in a team environment. Preferred· Relevant certifications (e.g., CompTIA A+, ITIL) Competency Requirements · Builds strong client relationships and delivery client centric solutions.· Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.· Holds self and others accountable to meet commitments.· Builds partnerships and works collaboratively with others to meet shared objectives.· Gains the confidence and trust of others through honesty, integrity, and authenticity.· Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Work EnvironmentThe position will be responsible for working directly on site with our K-12 clients including customers, client staff and administrators. Benefits You'll love working at NRI not just for the usual benefits, but for our environment and culture! You'll work with a great group of people in a highly collaborative team and results oriented atmosphere. You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle. You’ll work with large, sophisticated, and progressive clients throughout North America. We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities. Notices The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. NRI North America will accept applications on an ongoing basis. NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAbout the Role We’re looking for a hands-on IT Specialist to support day-to-day technology operations across a multi-site organization. This is an office-based role with local travel for urgent issues and scheduled site checks. You’ll focus on fast troubleshooting, clear user communication, and disciplined ticket management. This role is ideal for someone who likes fixing real problems, following process, and being accountable to measurable KPIs. What You’ll Do Provide Tier 1–2 IT support for hardware, software, and access issues Own tickets from intake through resolution or escalation Communicate clearly with non-technical users in a fast-paced environment Travel on-site for urgent issues that cannot be resolved remotely Perform semi-annual preventive checks at office locations Coordinate with and oversee third-party IT vendors for routine on-site work Support onboarding/offboarding, account setup, and basic network troubleshooting Document all work clearly in the ticketing system What This Role Is Not Not a remote or hybrid position Not a senior engineer or architect role Not full-time field work What We’re Looking For 2–4 years of hands-on IT support experience Strong troubleshooting skills (hardware, OS, basic networking, applications) Experience supporting Windows and Microsoft 365 environments Ability to explain technical issues clearly to non-technical users Comfortable working from tickets, SLAs, and KPIs Willingness to travel locally for urgent site visits Nice to Have (Not Required) Multi-site or healthcare IT experience Experience working with MSPs or outsourced vendors CompTIA A+ or Network+ (or equivalent real-world experience) How Success Is Measured Ticket resolution time and backlog health First-contact resolution rate User satisfaction Patch and documentation compliance Benefits We offer a comprehensive benefits package including: Medical, Dental, and Vision Insurance 401(k) retirement plan with company match (if applicable) Paid Time Off (PTO) Paid holidays Paid sick leave in compliance with NY and NJ state laws Professional development support Employee discounts on orthodontic treatment (if applicable) Benefits eligibility is subject to plan terms and waiting periods. Why Join Us We’re tightening IT operations, improving accountability, and reducing noise by outsourcing routine work. You’ll be part of a focused team that values execution, process, and clear ownership. Diamond Braces is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Job DescriptionAbout Us Solar Landscape is the leading commercial rooftop solar developer in the U.S. Only 4% of commercial rooftops host solar today — we’re changing that, fast. Commercial rooftop solar is the fastest, smartest way to build new clean power — delivering megawatts of generation in months, not years, and powering America’s energy and future right where it’s needed most. By turning rooftops into local power plants, we’re reshaping how — and how fast — energy gets built in the U.S. Recognized as the #1 Distributed Generation Developer by New Project Media, the #1 National Commercial Rooftop Solar Developer by Solar Power World, and winner of the U.S. Department of Energy’s Grand Prize for Clean Energy, Solar Landscape is defining the future of energy generation in America. Headquartered in Asbury Park, New Jersey, Solar Landscape has offices in Chicago, Baltimore, and New York City and operates in over a dozen states nationwide. We move fast, solve hard problems, and take our work seriously — but never ourselves. We value clear thinking, accountability, and execution. At the same time, we’re collaborative by default, and believe the best work happens when people enjoy working together. Our team is made up of smart, grounded people who show up for each other — whether that’s troubleshooting a system design or catching up over lunch. If you’re looking to do meaningful work in a high-performance environment — and be part of the team reshaping how energy gets built in the U.S. — we’d love to meet you. About The Role The job of the IT Support Specialist – Tier 1 is to provide initial technical support to end users across the organization. This role serves as the primary point of contact for technical support for resolving hardware, software, and access issues, all while providing top-notch customer service. This role will start with Tier 1 support and will overtime learn the skills and standards used across the IT industry. The IT Support Specialist I - Tier 1 will assist in issue resolution, account management, device support, and documentation. They will escalate complex issues to Senior System Administrators as needed. This job requires communication skills, as well as attention to detail in a high-speed technical environment. Responsibilities Deliver Tier 1 technical assistance to end users through our ticketing system, email, phone, and face-to-face interactions. Diagnosing and resolving issues related to: • Windows and Mac computers, • Microsoft 365 applications, such as Outlook, Teams, SharePoint, OneDrive, etc., • Printers and peripheral devices, • Mobile device management platforms such as Jamf and Microsoft Intune, • Creation, management, and resolution of support requests while ensuring proper documentation Assist with user account management, including: • Password management, multifactor authentication, and SSO, • User onboarding and offboarding, as well as documentation and improvements for these processes, • Access to distribution lists, shared inboxes, application access, and licensing, • Configuration and management of laptops, tablets, and mobile devices, • Recording IT assets like devices, equipment, and peripherals, • Compliance with organizational security policies, including alerting others to possible security incidents, • On call rotation for tickets and technical issuesQualificationsRequired Qualifications, • Organizational Skills, • Ability to manage multiple support requests and prioritize tasks effectively, • Communication, • Strong written and verbal communication skills and ability to explain technical concepts to non-technical users, • Attention to Detail, • Ability to accurately document issues, solutions, and technical processes, • Ability to ensure issues are addressed in both the long and short term, • Problem-Solving, • Ability to diagnose technical issues and implement effective solutions in a timely manner, • Teamwork, • Ability to collaborate with other IT team members and departments, • Strong stakeholder management skills, • Knowledge, • Understanding IT support processes, device management, and security best practices, • Travel Requirement, • 5-10% of travel required to offices in other cities as needed (IL, MD), • Must be able to commute to our Asbury Park, NJ office 3 days a week, and our NY office 2 days a week. Preferred Qualifications, • Education, • Bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience, • Experience, • Experience in IT support, help desk, or technical support role., • Microsoft Intune / endpoint management, • Remote support tools, • Experience with endpoint security tools. (Defender, or other related antivirus tools.), • Windows 11 troubleshooting, • Basic networking troubleshooting, • Microsoft 365 administration, • Ticketing systems (ServiceNow, Jira, Zendesk), • Certifications preferred but not required, • CompTIA A+, • Network +Salary will vary depending on your location and job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.Benefits and Perks We offer competitive compensation and benefits designed to support you inside and outside of work: · Training / Professional development opportunities · 401(k) with 4% company match· Summer Fridays· Flexible remote/hybrid work options· Paid parental leave· Team lunches, events, and stocked kitchens· Modern, collaborative office spaces in Asbury Park, New York City, Boston, Chicago, and Baltimore· Medical, dental, and vision coverage· Company-paid life and long-term disability insurance We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Situation Group, a global collective of digital-first advertising agencies and an award-winning nonprofit, seeks IT Technician to provide day to day desktop and network support. This role will report to the Director, IT and the selected candidate will demonstrate attention to detail, the ability to multi-task and be nimble as priorities change throughout the day. What You’ll Do We are looking for a dynamic, detail-oriented IT Technician to join our fast-paced digital-first advertising agency specializing in live events. In this role, you will be the first contact of our IT operations, ensuring that our designers, account managers, and executives have the seamless technology they need to meet tight deadlines. The ideal candidate has a "no task too small" attitude, thrives in a high-pressure environment, and is equally comfortable troubleshooting a Windows server as they are clearing up stubborn printer jams. Our office is located in midtown Manhattan. This role is required to be in-person 5 days a week (Mon-Fri). Sample Day-to-Day Responsibilities • Cross-Platform Support: Provide Tier 1 and Tier 2 desktop support for a mixed environment of macOS (50%) and Windows (50%) workstations., • Software Management: Install, configure, and troubleshoot various software used by different departments throughout the company., • Network Maintenance: Monitor and maintain the agency’s internal network, ensuring high-speed connectivity for large media file transfers and cloud backups., • Hardware Lifecycle: Manage the deployment, imaging, and hardware repair of laptops, desktops, and peripherals (Wacom tablets, monitors, etc.)., • AV & Presentation Support: Set up and troubleshoot conference room technology for high-stakes client pitches., • Onboarding: Lead IT orientation for new hires, ensuring all hardware, software, and access permissions are ready on Day 1. Requirements • Experience: 2–3 years of professional IT support experience, preferably within a creative agency, production house, or similar fast-paced industry., • Certifications: Active CompTIA A+ and CompTIA Network+ certifications are required., • OS Expertise: Deep knowledge of macOS and Windows troubleshooting., • Networking: Strong understanding of TCP/IP, DNS, DHCP, VPNs, and WiFi troubleshooting., • Communication: Ability to explain technical concepts to "non-techy" creative professionals with patience and clarity. Benefits We offer a competitive base salary and a range of benefits and perks: • Salary range: $65,000 - $85,000 per year, commensurate with experience, • Health care plan (medical, dental and vision), • Retirement plan with employer match, • Life and disability insurance, • Generous paid time off package that includes vacation, sick, “life happens” days, birthdays, summer Fridays and public holidays, • Paid family leave, • Cold brew coffee, snacks and fresh fruit, • Wellness resources, • Special access to New York City’s arts and entertainment scene We have been honored for our commitment to our team with workplace awards from Crain’s, Best Companies Group, Cynopsis, Digiday, and Fortune. Our Company Situation Group is a digital-first collective of award-winning advertising agencies. We partner with leading entertainment, education and mission-driven brands, including WICKED on Broadway, The Metropolitan Opera, Columbia University, and No Kid Hungry.

Job Description Overview Hudson Yards has become the cultural center of Manhattan’s New West Side. A template for the future of cities, this new neighborhood has not only changed the way New York looks to the world, but the way the world sees New York. Be a part in shaping one of a kind experiences at New York’s newest neighborhood by joining our team at Vessel and Edge. We are looking for individuals passionate about unforgettable experiences in the world of thrill and design. • Vessel is a new kind of public landmark. Engaging and interactive, the centerpiece of the Public Square and Gardens is meant to be climbed and explored with others., • Edge is the highest outdoor sky deck in the Western Hemisphere, with a one-of-a-kind design. It’s suspended in mid-air, giving guests the feeling of floating in the sky with 360 degree views they can’t get anywhere else. We offer competitive compensation and benefits, opportunities for growth and development and the ability to create entertainment experiences that move and engage people to see New York in a whole new way. We are proud to be an equal opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation that is commensurate with experience, workplace geography, and market standards. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://www.related.com/privacy-policy. #TRC #LI-RB1 #Onsite Responsibilities Reports To: Head of IT / IT Admin for Hudson Yards Experiences Position Summary We are seeking an experienced IT Desktop Administrator to support end-user computing and ensure the smooth operation of IT services across the organization. This role will be responsible for device provisioning, user onboarding, endpoint management, and first-level technical support, while ensuring tickets and escalations are handled within defined service level agreements (SLAs). The ideal candidate will have strong hands-on experience with Microsoft Intune, Microsoft Entra ID (Azure Active Directory), endpoint imaging, and desktop support in a corporate environment. Key Responsibilities • Image, configure, and deploy Windows laptops and desktops for new and existing employees, • Manage user onboarding and offboarding, including account provisioning, email setup, and system access, • Configure and support Microsoft 365 accounts, email, and collaboration tools, • Manage mobile device and endpoint management using Microsoft Intune, • Administer user identities, permissions, and access using Microsoft Entra ID / Azure Active Directory, • Provide Level 1 desktop and technical support for end users across hardware, software, and connectivity issues, • Troubleshoot issues related to laptops, printers, phones, and mobile devices, • Monitor and action IT service desk tickets, ensuring timely resolution in accordance with SLAs, • Escalate complex technical issues to senior IT staff or external vendors when necessary, • Maintain accurate IT asset inventory and device lifecycle records, • Assist with software deployments, patch management, and endpoint security compliance, • Support IT initiatives, upgrades, and system rollouts as required Compensation: This is a temporary position. Anticipated to be through May to mid-June. The anticipated hourly range for this position is listed below. Anticipated hourly range: $45.00 - $55.00 / hour Actual base salary within the anticipated range will be determined by several components including, but not limited to, the individual's experience, skills, qualifications, and market factors. Qualifications Qualifications • 5+ years of experience in desktop support or IT administration roles, • Strong experience imaging and deploying laptops and desktops, • Hands-on experience with Microsoft Intune endpoint management, • Working knowledge of Microsoft Entra ID (Azure AD) and Active Directory, • Experience supporting Microsoft 365 / Exchange Online environments, • Familiarity with IT service management tools and ticketing systems, • Strong troubleshooting and problem-solving skills, • Excellent communication and customer service skills, • Ability to manage multiple support requests in a fast-paced environment Preferred Qualifications • Experience with mobile device management (MDM), • Familiarity with endpoint security and compliance policies, • Knowledge of network basics (WiFi, VPN, connectivity troubleshooting), • Relevant IT certifications such as Microsoft, CompTIA A+, or equivalent Skills • Endpoint management (Intune), • Identity and access management (Entra ID / Active Directory), • Windows desktop support, • Hardware provisioning and imaging, • IT ticketing and SLA management, • User support and troubleshooting Work Schedule: • On-site 5 days a week. After hours and weekends may be needed.

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, helpdesk workflows, identity and access management, endpoint administration, SaaS administration, and structured IT operations processes. This role supports current and upcoming remote consulting opportunities focused on structured IT support review, helpdesk workflow analysis, access management documentation, endpoint setup review, SaaS administration, and high-quality project execution. Selected professionals will apply their IT support expertise to review realistic technical support scenarios, evaluate diagnostic steps and requirements, prepare structured written outputs, and support accurate, evidence-based IT workflow tasks. Key Responsibilities Professionals in this role may contribute to: Helpdesk & Ticket Resolution Review • Review IT support scenarios involving helpdesk tickets, diagnostic steps, known resolutions, escalation paths, and technical troubleshooting workflows, • Evaluate ticket responses against required diagnostic procedures, source materials, system behavior, and defined resolution criteria, • Support structured review of troubleshooting notes, runbooks, incident write-ups, and ticket documentation, • Identify missing information, incomplete diagnostics, incorrect resolutions, and expected support outcomes Identity, Access & Account Administration • Review access management scenarios involving user provisioning, deprovisioning, role-based access, SSO, MFA, permission changes, and account lifecycle workflows, • Evaluate access-change requests against defined roles, approval requirements, security expectations, and target access states, • Support structured review of IAM workflows using systems such as Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, or similar tools, • Prepare clear written explanations for access and identity decisions based on source materials and verifiable criteria Endpoint, SaaS & Systems Support • Review endpoint and SaaS administration scenarios involving device setup, baseline configuration, license management, admin settings, and target system states, • Evaluate device setup and software access workflows against documented requirements, setup checklists, and configuration standards, • Support structured review of endpoint management materials using tools such as Jamf, Intune, Jira, ServiceNow, or similar systems, • Maintain accuracy, consistency, and professional judgment across submitted work Ideal Profile Strong candidates may have: • 2+ years of experience in IT support, helpdesk, service desk, systems administration, desktop support, technical support, or related IT roles, • Experience with one or more areas such as identity and access management, endpoint management, SaaS administration, ticketing workflows, device setup, license management, SSO, MFA, or user lifecycle support, • Familiarity with tools such as Okta, Active Directory, Entra ID, Jamf, Intune, Microsoft 365, Google Workspace, Jira, ServiceNow, Zendesk, Freshservice, or similar IT systems, • Comfort reading and preparing IT artifacts such as tickets, runbooks, access-change requests, incident write-ups, troubleshooting notes, device setup checklists, and admin documentation, • Strong written communication skills and ability to explain IT support decisions clearly, • Ability to follow structured instructions and produce evidence-based work Educational Background • A degree or professional background in information technology, computer science, information systems, cybersecurity, systems administration, technical support, or a related field is helpful, • Equivalent practical experience in IT support, helpdesk operations, systems administration, endpoint management, or SaaS administration is also highly relevant Nice to Have • CompTIA A+, Network+, Security+, ITIL, Microsoft, Google Workspace, Okta, Jamf, or equivalent IT certification, • Experience with SSO, MFA, RBAC, provisioning, deprovisioning, endpoint configuration, or SaaS license management, • Familiarity with ITSM workflows, SLA tracking, incident management, service request handling, or support escalation processes, • Experience preparing or reviewing runbooks, incident write-ups, access requests, support tickets, device setup guides, or troubleshooting documentation, • Strong attention to detail in technical, security-sensitive, and documentation-based workflows Why This Opportunity • Apply IT support and systems administration expertise to structured remote project work, • Contribute to high-quality helpdesk review, access management analysis, endpoint setup assessment, and IT documentation workflows, • Work on flexible, project-based assignments aligned with your professional background, • Use your IT support judgment in a focused, detail-oriented consulting environment, • Remote structure with competitive hourly compensation Contract Details • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $55–$80 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance, • Work will not involve access to confidential or proprietary information from any employer, client, or institution About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy

Job DescriptionLocation: New York, NY (onsite 5x/week) About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office. The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch. Primary Responsibilities • Primary responsibilities are descriptive and not restrictive in nature, • Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively, • Provides one-on-one end-user problem resolution for client (PC) software and connectivity., • Ensure that all client issues and resolutions are properly documented in the defined ticketing system of either Thrive or the client as required, • Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely, • Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems, • Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements, • Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed, • Acts as remote hands for engineering staff onsite as needed, • Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles., • Provides assistance to Tier 2-3 staff with problem research and documentation Qualifications • 3+ years providing end-user support for current PC desktop and application software, • 3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment, • 3+ years providing end-user support for current suite of Microsoft applications and management software, • 2+ years providing support for an enterprise level userbase in either the legal or financial services industries, • CompTIA A+ Certification or equivalent experience, • CompTIA Net+ Certification or equivalent experienceBase Salary Range: $80K -$110K (bonus eligible) Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status. Powered by JazzHR MEXYPoeZuj

Job DescriptionABOUT US E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that. RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. RADAR is already deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale. RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond. Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology. OUR VALUES • Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters., • Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together., • High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company., • Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters., • Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work., • Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints., • Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.ABOUT THE JOB We are seeking a dedicated Senior Specialist Store Technical Support with a strong background in Helpdesk and Customer Support to join our dynamic team. The ideal candidate will combine solid technical expertise with excellent communication skills to effectively engage both technical and non-technical stakeholders. In this role, you will partner closely with IT Engineering, Customer Operations, and other cross-functional teams to identify root causes of issues affecting store deployments and overall customer experience. You'll thrive in a collaborative environment, drive projects to resolution, and champion process improvements that enhance RADAR's operational efficiency and customer satisfaction. Responsibilities • Serve as a primary point of contact for store-related technical support, assisting both external customers and internal stakeholders., • Partner with IT Engineering and cross-functional teams to troubleshoot, diagnose, and resolve issues impacting customer store deployments., • Develop and maintain SQL queries and automation scripts to streamline processes, improve team productivity, and SLA adherence, • Manage and track support requests using service desk management tools, ensuring timely resolution and accurate documentation., • Utilize Field Service Management tools to coordinate field dispatches and maintenance activities, minimizing customer impact., • Collaborate with vendors and hardware partners to coordinate and streamline maintenance dispatches and technical store visits., • Identify trends and recurring issues through data analysis to develop proactive solutions and process improvements., • Write and maintain reports and procedural documentation., • Drive root cause analysis and ensure effective issue escalation and follow-up., • Maintain strong communication with customers, providing clear explanations of technical issues in accessible, non-technical terms., • Contribute to a culture of continuous improvement within Customer Operations and Store Support processes.ABOUT YOU Required: • You have 3+ years of experience in Helpdesk, Technical Support, or Customer Support roles., • You have proven ability to explain technical concepts to non-technical audiences clearly and effectively., • You are proficient SQL knowledge with the ability to analyze data and develop scripts that automate processes and drive team productivity., • You have strong problem-solving, analytical, and organizational skills with a high attention to detail., • You have experience using service desk management software to monitor KPIs and track customer issues., • You have hands-on experience with Field Service Management tools to coordinate dispatches and maintenance operations., • You have familiarity with ITIL frameworks, focusing on IT Service Management (ITSM) best practices., • You have demonstrated ability to evaluate, escalate, and drive issues to timely resolution., • You have previous experience supporting retail customers or store environments., • You have the ability to manage multiple priorities in a fast-paced environment while maintaining composure under pressure., • You have excellent written and verbal communication skills., • You have the ability to work independently and collaboratively across teams., • You have Intermediate knowledge of:, • Linux, Networking, • Terminal. CMD, • SSH and Telnet, • You have strong customer-centric mindset and ability to foster positive relationships with partners and hardware teams., • You have flexibility to work additional hours as required to provide issue resolution., • You have the ability to participate in an on-call rotation schedule Preferred: • You have experience in field service coordination., • You have experience with automation frameworks or scripting languages (e.g., Bash, Python, PowerShell)., • You have a background in incident response or root cause analysis frameworks., • You have certifications such as CompTIA Network+, Linux+, ITIL Foundation, or equivalent., • You have intermediate knowledge of JavaScript, • You have experience using API's (REST & GraphQL) At RADAR, your pay is one part of your total compensation package. This role is a non-exempt position at $40-$55 an hour with eligibility for overtime. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training. You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job Description Location: New York, NY Job Type: Full-Time Our Mission: Since 1967, Odyssey House has been providing innovative services and programs to a broad population of individuals and families struggling with substance use and mental health disorders. Odyssey House helps New Yorkers of all ages—and across all five boroughs—beat drugs and alcohol with highly individualized treatment programs. Odyssey House provides high quality, holistic treatment impacting all major life spheres, including: psychological, physical, social, family, educational and spiritual in order to support personal rehabilitation, renewal and family restoration. If that sounds different than other treatment programs, you’re right. Because Odyssey is where recovery gets real. About the Role: We are seeking an experienced IT Help Desk Specialist to join our IT team. This position serves on solving complex technical issues and plays a critical role in maintaining the stability, security, and performance of our IT systems. The ideal candidate will have strong troubleshooting abilities, experience supporting enterprise environments, and the ability to assist with infrastructure support and mentoring junior help desk staff. Key Responsibilities: • Troubleshoot and resolve advanced hardware, software, network, and system issues., • Support and maintain Active Directory, Microsoft 365, Windows servers, and endpoint systems., • Investigate and resolve system outages, performance issues, and security alerts., • Assist with system upgrades, patching, and infrastructure maintenance., • Monitor system health and assist with preventative maintenance., • Work with third-party vendors and service providers to resolve technical issues., • Maintain clear documentation of troubleshooting steps and solutions. Required Qualifications: • 3+ years of IT support experience, including advanced troubleshooting., • Strong experience with Windows 10/11 and Windows Server environments., • Experience administering and troubleshooting Active Directory and Group Policy., • Hands-on experience supporting Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)., • Knowledge of network fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity., • Experience troubleshooting printers, endpoints, mobile devices, and peripheral equipment., • Experience with remote support tools and ticketing systems., • Ability to perform root cause analysis and resolve recurring technical issues., • Strong documentation and communication skills., • Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications: -Experience with virtualization platforms (VMware or Hyper-V). -Experience with backup and disaster recovery systems. -Familiarity with endpoint management tools (Intune, ABM, or similar). -Experience supporting network equipment such as switches, firewalls, and wireless systems. -Knowledge of IT security best practices and endpoint protection systems. -IT certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications. In addition to competitive salaries, Odyssey House offers: • A 35-hour work week (as opposed to a 40-hour work week), • Vacation Plan and Holiday Schedule, • Life Insurance, • Medical Insurance (Two Plans), • Dental and Vision Insurance, • Additional Insurance Coverages (hospitalization, accidental, critical illness coverage), • Long-Term & Short-Term Disability, • Flexible Spending Account/Health Reimbursement Account, • 403(b) Plan, • Corporate Counseling Associates (CCA) EAP benefit, • Ability Assist Counseling Services (through The Hartford), • Commuter Benefits, • Educational Assistance Programs, • Special shopping discounts through ADP Marketplace and PlumBenefits, • RUFit?! Fitness Program, • Pet Insurance, • Legal Assistance, • Optum Financial Service through ConnectYourCare, • Benefit Advocacy Center through Gallagher Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.