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Job Description: Exp: 5-10 Years Location: Austin, TX A Smart Hands Support technician, also referred to as a Data Center Smart Hands technician, provides on-site technical support for IT infrastructure within data centers or colocation facilities. Acting as the on-site representative for remote IT teams, this position performs tasks requiring physical presence and technical proficiency beyond basic remote support. The Smart Hands Network and Telecom Technician offers on-site support for network and telecommunications infrastructure, executing installation, maintenance, troubleshooting, and configuration duties for network and telecom equipment in data centers or client locations while maintaining operational standards, timely issue resolution, and accurate documentation. Key responsibilities: • Hardware Management: Installing, configuring, replacing, and decommissioning servers, switches, routers, and other equipment within data center racks., • Remote Team Collaboration: Coordinating with remote engineering teams and stakeholders to implement configurations and resolve issues., • Documentation & Reporting: Documenting activities, maintaining service logs, and updating remote teams or project managers., • Inventory & Auditing: Assisting with asset management through physical audits, labeling, tracking, and monitoring inventory., • Emergency Response: Responding to emergencies and participating in on-call rotations as needed., • Safety & Compliance: Following safety protocols and adhering to operational procedures and change management policies., • Network Hardware Management: Includes racking, stacking, installing, configuring, replacing, and decommissioning network equipment such as switches, routers, firewalls, and servers., • Telecom Infrastructure Support: Supporting telephony hardware and applications (analog, ISDN, SIP, etc.), installing and relocating telecom assets, and performing equipment testing and troubleshooting., • Cabling and Connectivity: Managing, installing, and tracing network and power cables, ensuring organization, labeling, and testing of connectivity., • Troubleshooting and Diagnostics: Addressing physical connectivity issues, diagnosing hardware, software, and network problems, and conducting power cycles and signal testing., • Maintenance and Repairs: Performing routine maintenance, hardware upgrades, emergency repairs, assisting with system updates, and replacing faulty components. Qualifications: Education: High school diploma or GED required; technical school training or relevant experience preferred; certifications such as CompTIA Network+ or CCNA are beneficial. Experience: Minimum of 2 years in network/telecom support, field service, or data center operations preferred; experience with OEM network devices and fiber optic cabling is an asset. Technical Skills: Knowledge of networking concepts (OSI Layers 2 & 3), protocols (TCP/IP), cabling, data center operations, and basic telecom systems; ability to interpret technical diagrams, use hand tools, and familiarity with remote access tools and ticketing systems. Soft Skills: Proficient troubleshooting, problem-solving, communication (written and verbal), attention to detail, time management, organizational abilities, and capacity to work both independently and collaboratively; customer service skills required. Physical Requirements: Able to lift up to 50 pounds, climb ladders, work in confined spaces, and perform physically demanding tasks. Availability: Flexible to work various shifts, participate in on-call rotations, and travel reliably to client sites when required using own vehicle. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation. A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Description I have a full time opportunity for an enterprise organization for a CSIRT Engineer to join the team. This is a 70,000+ person organization with a lot of room for growth. It reports directly into the Monitoring & Cyber Response Manager. It is 4 days onsite, 1 day remote in the Austin TX office. Salary $170-$205k + bonus Responsibilities: • Monitor and analyze security alerts from SIEM, EDR, and other security platforms to identify potential threats., • Perform in-depth investigation of suspicious activity, correlating data across multiple sources to determine scope and impact., • Lead the resolution of low to moderately complex security incidents, including containment, eradication, and recovery actions., • Support containment and remediation efforts during active incidents., • Conduct initial root cause analysis and contribute to post-incident reviews to identify gaps and improve future response efforts., • Leverage threat intelligence, behavioral analytics, and contextual data to enhance detection, investigation, and resolution capabilities., • Collaborate with detection engineering teams to develop, test, and tune detection rules and use cases., • Perform basic malware analysis, log correlation, and network traffic inspection to support incident resolution., • Maintain up-to-date knowledge of the threat landscape, including attacker tactics, techniques, and procedures (TTPs), and apply this knowledge to improve incident handling., • Work closely with IT, OT, and business units to validate alerts, gather context, and coordinate incident resolution efforts., • Document investigation steps, findings, and resolution actions in a clear, structured, and timely manner., • Participate in SOC shift rotations to ensure 24/7 monitoring and rapid response to security events., • Bachelor’s degree in Cybersecurity, Information Technology, or Computer Science (completed and verified prior to start), • Solid experience in a SOC or cybersecurity operations, • Effective communicator with the ability to document investigations and collaborate with cross-functional teams, • Certifications such as CompTIA Security+, CySA+, or GCIH, • Proficiency in analyzing alerts from SIEM, EDR, and network monitoring tools, • Familiarity with threat intelligence, basic malware analysis, and log correlation techniques, • Understanding of common attack vectors, threat actor behaviors, and frameworks like MITRE ATT&CK, • Strong analytical and problem-solving skills with attention to detail, • Experienced in triaging and investigating security alerts across SIEM, EDR, and network platforms • Skilled in correlating data from multiple sources to identify and escalate confirmed threats, • Proficient in supporting incident response efforts and conducting initial root cause analysis, • Strong understanding of threat intelligence and its application in operational workflows, • Effective communicator with the ability to document investigations clearly and collaborate across teams, • Committed to continuous learning and development in threat detection and response, • Analytical thinker with a proactive approach to identifying and mitigating risks, • Reliable team player in a 24/7 SOC environment, contributing to operational excellence Lori Sklarski Senior Technical Recruiter, PRI Technology Direct:(973)-354-2797 Office: 973.732.5454 x27 Cell: 973.432.9968

Job Description Job Title: Entry Level Systems Administrator Location: Austin, Texas (on-site) Compensation: $30 - $35 / Hour depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for an entry level Systems Administrator to join their team. Please contact us today to discuss this opportunity! Technical Requirements: • Working knowledge of Windows Server 2022., • Basic familiarity with cloud platforms (Azure)., • Understanding of Active Directory, DNS, DHCP, and Group Policy., • Exposure to virtualization (Hyper-V)., • Knowledge of networking fundamentals (TCP/IP, VLANs, routing, switching)., • Basic PowerShell scripting., • Proficiency in Microsoft 365 administration., • Understanding of backup/disaster recovery concepts. Preferred Skills: • Associate’s degree in IT, Computer Science, or related field preferred., • Industry certifications a plus (CompTIA Server+, Network+, Security+, Microsoft, AWS). Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Job Description About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE! Position Overview The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients. Primary Responsibilities • Ability to handle diverse computing environments in a wide cross section of business clients, • Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution, • Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause, • Sets client expectations appropriately throughout the troubleshooting process, • Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents, • Monitor the Remote Service Center (RSC) Service Board for newly created service tickets, • Prioritize tickets created, • Follow Thrives’ best practices for escalating tickets to Tier 2 engineers, • Communicate steps taken during troubleshooting and resolutions through clear non-technical communication, • Demonstrate the correct level of urgency while resolving client incidents, • Resolution of incidents/requests related to, but not limited to the following:, • Mail Application/Office 365 issues, • Client/Server Connectivity issues (per SOP), • Time Sensitive and VIP Workstation incidents, • File Restores, • Remote Access incidents (Citrix and Terminal Services), • Password Resets, • Bachelor’s Degree, Technical Degree or equivalent work experience, • Excellent problem solver; able to prioritize and coordinate between tasks, • 2-4+ years desktop support experience, • Knowledge of mobile device configurations and troubleshooting, • Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations, • Experience troubleshooting workstation hardware issues, • Knowledge and experience with Active Directory, • Ability to articulate technical information and convey to non-technical people, • Passionate about delivering excellent customer service, • Must be able to work effectively in a team environment as well as alone, • In depth knowledge of Windows OS (7, 8.1, 10, etc.), • Experience with Windows Server, • Experience with monitoring and remote management tools, • Experience with Apple OS, • CompTIA Net + 2KKJfmPEI5

Job DescriptionDescription:Senior Network Engineer Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater. Opening in 2025, COTA’s amusement park is a 20-acre theme park featuring two first of their kind Roller Coasters and over three dozen rides. Job Description: As the Senior Network Engineer, you will partner with our team to work on several projects including upgrading our networks at our campus. In this position, you assess our current operations, identify weaknesses, and install the hardware and software necessary to fix them. This may include tasks as simple as installing firewalls or a VPN, or completely revising our wireless internet system. This is a Full-Time onsite role. Essential Functions: • Support the IT infrastructure for major race events, • Responding to emergency outages promptly, • RJ-45 and Fiber Cabling and troubleshooting, • Configuring and troubleshooting wireless technologies like Office WLAN, BYOD, Guest Sponsor Portal, • Monitor Network equipment via SEIM, • Monitoring, investigating and retiring equipment alarms, • Excellent communication and conversation skills (Verbal and Written). Perform root cause analysis., • Should be willing to work extra hours / weekends during Major Events, i.e. Formula 1, NASCAR, MotoGP, Concerts and Track Events. Requirements: Knowledge, Skills, and Abilities • Experience supporting Cisco equipment. (Routing and switching); Cisco IOS, Nexus, WLC, Meraki, • Certifications: CompTIA Network+, CCNA, CCNP R&S, • Strong understanding of 802.11 radio frequency (RF) link performance, reliability, and quality, • Network Automation with Ansible, • Certificate based authentication, • Strong troubleshooting skills, • Strong documentation and organizational skills, • Must maintain composer in from of clients and vendors, • Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; create and build positive and productive relationships., • Hires outstanding candidates; has sound judgment in identifying strengths and weaknesses of others., • Drives the team and the organization for results in order to improve bottom line performance; able to make timely or planned decisions appropriate to the circumstances or situation., • Ability to make tough decisions, gains input from others and moves decisions forward in the organization., • Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly., • Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow., • Bachelor’s degree in Computer Science, • CCNA Certification, • Several years of Network Engineering Experience, • Comfortable working with LAN and WAN Network, • Physical Demand & Work Environments:, • Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms., • Ability to lift and/ or move up to 25 pounds., • Ability to squat, bend, twist, push/pull., • Ability to stand/walk for long periods., • Specific vision abilities required by this job include close vision and distance vision., • Work in extreme environments outdoors throughout the year., • The noise level in the work environment is usually moderate but can be loud during events. Salary commensurate with experience. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. EQUAL EMPLOYMENT OPPORTUNITY: COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Job Description Join the Origis Energy Team! Origis Energy is accelerating the transition to a carbon-free future by Reimagining ZeroSM. As one of America's leading renewable energy and decarbonization solution platforms, the company continues to expand and reimagine its contribution to the world's net-zero goals. Origis Energy puts customers first to deploy a wide range of sustainable solutions for grid power generation, performance optimization, and long-term operation of solar and energy storage plants across the U.S. Founded in 2008, Origis Energy is headquartered in Miami, FL. The Origis team, regarded as one of the leading developers in the U.S., is committed to living five core values in all interactions both with each other and external stakeholders: Solve for Tomorrow. A role with Origis Energy puts you at the forefront of the transition to clean energy. Are you ready to bring new ideas? Do you exist to find solutions? That's how we revolutionize energy and build a carbon-free future - through unmatched service and relentless innovation. Rise Together. To succeed here, you'll collaborate with others and work as one team, across various teams including solar and energy storage development, financing, engineering, procurement and construction (EPC) and operations, maintenance and asset management. Are you open to diverse perspectives and prepared to work seamlessly across disciplines to reach our collective goals? Perform at Peak. We're seeking team members who bring authentic energy and passion to every task. How can you use your natural strengths, genuine optimism and intelligence to make your greatest contributions to Origis? Inspire & Grow. The Origis team is comprised of knowledgeable, passionate solar and energy storage experts who bring deep expertise and solution-driven thinking to clients. A successful Origis team member encourages others and sets a high bar for growth. We have a culture of continuous improvement because each team member takes the role of both learner and mentor. Be Resilient. The spirit in which we tackle the energy challenges and objectives of our clients means we consistently stretch for the extra mile. We all take initiative and remain adaptable, overcoming obstacles by prioritizing respect. Position Description The Operational Technology Senior Specialist position, reporting to the Senior Director Information Technology, is responsible for supporting, maintaining, and securing the control systems and communication infrastructure used in the operation of large-scale photovoltaic (PV) solar generation facilities. This includes SCADA systems, data acquisition equipment, networking devices, and integrations with remote monitoring platforms. The OT Senior Specialist plays a critical role in ensuring plant uptime, compliance with grid requirements, and cybersecurity of field assets. The OT Senior Specialist is a regular, full-time position, and is eligible for our generous employee benefits package, including employer paid health insurance, paid time off, a 401(k) plan with employer matching contributions, and other great benefits. Key Responsibilities • Operate, maintain, and troubleshoot SCADA, networking, and control systems at utility-scale solar plants., • Monitor data acquisition systems (DAS), weather stations, inverters, and plant controllers to ensure reliable performance and accurate telemetry., • Maintain secure and stable OT networks, including firewalls, switches, routers, and VPNs., • Assist with commissioning, configuration, and testing of new solar sites' OT infrastructure., • Manage OT cybersecurity protocols, including patching, password policies, and network segmentation in accordance with standards such as NERC CIP, NIST, or IEC 62443., • Maintain documentation of system configurations, network diagrams, and standard operating procedures., • Bachelor's degree in Engineering, Computer Science, or related field; or equivalent experience., • 2–5 years of experience in OT, SCADA, or controls support in a renewable energy or utility-scale solar environment., • Familiarity with PV plant SCADA systems and technologies (e.g., Ignition, Power Factors, OSI, SEL)., • Understanding of industrial communication protocols (e.g., Modbus, DNP3, OPC, IEC 61850)., • Hands-on experience with Layer 2/Layer 3 networking, IP addressing, VLANs, and cybersecurity tools., • Strong troubleshooting and problem-solving skills for OT/SCADA systems and field instrumentation., • Experience with renewable utility-scale energy equipment (e.g., PV Inverters, RTACs, MET Stations)., • OT/ICS security certification (e.g., GICSP, ISA/IEC 62443, CompTIA Security+, or similar)., • Participation in after-hours on-call rotations for SCADA/OT support., • Occasional work during evenings/weekends for maintenance or upgrades. Location Austin, TX Travel Potential travel to solar facilities. Up to 15-20% travel required as necessary Job Level Associate - no direct reports Origis Energy is an Equal Opportunity Employer (EOC). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We embrace and encourage our employees' differences as that is what makes our employees unique. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. More information is available here. California Applicants: Please review our California Privacy Policy and Notice at Collection. Request for Support or Accommodations: As part of our effort to provide equal opportunity to qualified disabled veterans and individuals with disabilities, we are happy to offer support and special accommodations in order for you to successfully reach us with your interest. Please reach out to us at if you would like to request help with your application.

Job Description: Field IT Infosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands-on repair services for laptops and related devices. This role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment. Primary Skill Required Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc. Detailed Description of project/Requirement Description • Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines., • Hardware/software troubleshooting and resolution, • Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers., • Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies, • L1 level network troubleshooting and resolution for LAN Connectivity, • Hands & feet support to Backend team for Network/Server/application issue, • Working with vendor support contacts to resolve technical issues, • Labelling Racks & devices, • Server mounting/movement, • Network & Sharing printer installation, • Knowledge of Office 365 support, • Coverage/compliance software installation and troubleshooting, • Good communication skill, • Good Knowledge of DHCP, DNS., • Maintain IT inventory, coordinate vendor support, and assist with procurement, • Support Mac devices, • Strictly adhere to defined Service Level Agreements (SLA’s), • Support recurring meetings, events, and after-hours activities as required, • Documenting incidents, problems, and resolutions for future reference and for the knowledge base Preferred Skills: • Excellent problem-solving, communication, and documentation skills, • Ability to work independently and manage technical issues., • Willingness to learn new technologies and adapt to different roles • Good to have any or more certificates such as:, • CompTIA A+, Pay = $19.23/hr. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Job Description I have a full time opportunity for an enterprise organization for an L3 Cybersecurity Engineer to join the team. This is a 70,000+ person organization with a lot of room for growth. It reports directly into the Monitoring & Cyber Response Manager. It is 3 days onsite in the Austin TX office. Salary $170-$205k + bonus Responsibilities: • Monitor and analyze security alerts from SIEM, EDR, and other security platforms to identify potential threats., • Perform in-depth investigation of suspicious activity, correlating data across multiple sources to determine scope and impact., • Lead the resolution of low to moderately complex security incidents, including containment, eradication, and recovery actions., • Support containment and remediation efforts during active incidents., • Conduct initial root cause analysis and contribute to post-incident reviews to identify gaps and improve future response efforts., • Leverage threat intelligence, behavioral analytics, and contextual data to enhance detection, investigation, and resolution capabilities., • Collaborate with detection engineering teams to develop, test, and tune detection rules and use cases., • Perform basic malware analysis, log correlation, and network traffic inspection to support incident resolution., • Maintain up-to-date knowledge of the threat landscape, including attacker tactics, techniques, and procedures (TTPs), and apply this knowledge to improve incident handling., • Work closely with IT, OT, and business units to validate alerts, gather context, and coordinate incident resolution efforts., • Document investigation steps, findings, and resolution actions in a clear, structured, and timely manner., • Participate in SOC shift rotations to ensure 24/7 monitoring and rapid response to security events., • Bachelor’s degree in Cybersecurity, Information Technology, or Computer Science (completed and verified prior to start), • Solid experience in a SOC or cybersecurity operations, • Effective communicator with the ability to document investigations and collaborate with cross-functional teams, • Certifications such as CompTIA Security+, CySA+, or GCIH, • Proficiency in analyzing alerts from SIEM, EDR, and network monitoring tools, • Familiarity with threat intelligence, basic malware analysis, and log correlation techniques, • Understanding of common attack vectors, threat actor behaviors, and frameworks like MITRE ATT&CK, • Strong analytical and problem-solving skills with attention to detail, • Experienced in triaging and investigating security alerts across SIEM, EDR, and network platforms • Skilled in correlating data from multiple sources to identify and escalate confirmed threats, • Proficient in supporting incident response efforts and conducting initial root cause analysis, • Strong understanding of threat intelligence and its application in operational workflows, • Effective communicator with the ability to document investigations clearly and collaborate across teams, • Committed to continuous learning and development in threat detection and response, • Analytical thinker with a proactive approach to identifying and mitigating risks Senior Technical Recruiter, PRI Technology Direct:(973)-354-2797 Office: 973.732.5454 x27 Cell: 973.432.9968

Job DescriptionThe Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX; Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engineering support. Key Responsibilities · Incident Resolution & Escalation • Provide desk-side troubleshooting and resolution of escalated tickets, including workstation hardware, operating systems, VPN, remote connectivity, printers, and peripheral devices., • Resolve complex application support issues (e.g., Microsoft 365, ServiceNow, enterprise business apps)., • Escalate unresolved issues to Tier 3, documenting all steps and maintaining clear communication with end users.· On-Site Presence, • Maintain a dedicated full-time presence at headquarters in Alexandria., • Ensure minimum on-site coverage of one FTE three (3) days per week at both Austin, TX and Tempe, AZ regional offices., • Deliver VIP/“white glove” support for executives and senior leadership, including on-site event or travel support when needed.· Hardware/Software Support, • Install, configure, and maintain laptops, desktops, mobile devices, and related hardware., • Provide support for software rollouts, updates, and patching in collaboration with engineering teams., • Ensure compliance with agency security policies and configuration standards.· Knowledge Management & Documentation, • Update and maintain troubleshooting knowledge articles in ServiceNow., • Document recurring issues and contribute to problem management activities., • Provide feedback to Tier 1 agents to reduce escalations and improve first-call resolution rates.· Service Level & Customer Support, • Meet SLA targets for response and resolution, ensuring excellent customer satisfaction., • Support continuity of coverage during leave, surge events, or special projects., • Associate’s degree or higher in IT-related field preferred., • 3–5 years of IT support experience, with at least 2 years in a desk-side / Tier 2 support role.· Technical Skills:, • Strong troubleshooting skills with Windows 10/11, Microsoft 365, VPN, Active Directory, and mobile device management., • Familiarity with ServiceNow (or similar ITSM ticketing platforms)., • Knowledge of imaging, patching, and endpoint security tools.· Certifications (Preferred):, • CompTIA A+, Network+, or Security+., • ITIL v3/v4 Foundations., • HDI Desktop Support Technician (preferred).· Soft Skills:, • Strong communication and customer service orientation., • Ability to work independently on-site, while coordinating with Tier 1 and Tier 3 teams., • Professional demeanor when supporting executives and VIPs.Other Requirements, • Must pass background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance JxRvEYpPod

Job Description Years of Experience: 2 years of experience Education Requirements:Bachelor’s degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: Supports the escalation of tickets from Tier 1 for advanced troubleshooting. Analyze recurring issues to identify potential areas for improvement within systems or processes. Manages documenting incidents, updating knowledge bases, and collaborating with other technical teams. Responsibilities: • Advanced troubleshooting, • Performing installations and upgrades Required Skills: • Bachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree, • Public trust security clearance Preferred Skills Soft Skills: • Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail., • Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way., • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills., • Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency., • Problem Solving:. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. SES provides a competitive salary and the following benefits: • Medical, • Dental, • Vision, • AD&D, • STD, • LTD, • Company paid Life Insurance, • 401k with employer contribution, • Paid Time Off, • Pet Insurance

Job Description We are seeking a Network Technician to join our team! Providing low voltage cabling, network device installation, troubleshooting, repair, and maintenance in large scale commercial facilities. You will help support and maintain company computers, servers, and networks. Responsibilities: • Analyze, troubleshoot, and evaluate existing wired and wireless network systems, • Handle repairs and exchanges of defective devices, • Install, terminate, maintain and troubleshoot various network cabling infrastructure (CAT 3/CAT 5/CAT 6 copper, fiber and coaxial), including but not limited to patch panels and cable management systems., • Basic understanding of ANSI, EIA/TIA industry standards (25pr color code, T568A&B color code, etc.), • Collaborate on the improvement of network design and connectivity, • Perform routine network maintenance, • Hard drive installation and replacement, • Maintain and troubleshoot Infrastructure hardware such as PDU’s, computers, switches, routers, optics, wireless access points, and other transport equipment., • RAM installation and replacement, • Utilizing remote terminal interfaces, • Previous experience in IT or other related fields, • Demonstrate the ability to troubleshoot hardware, layer 1 connectivity issues and perform maintenance on hardware devices., • Fundamental knowledge of networking, hardware, and software, • Ability to prioritize and multitask, • Strong troubleshooting and critical thinking skills Certification: CompTIA (A+, Network+, Security+) OSHA 10, First Aid/CPR, Ladder & Scaffold Safety, Fire Extinguisher Training Education: High School diploma or equivalent. Experience: 1-2 years of experience in Telecom industry or Information Technology discipline. Company DescriptionPremier Staffing FirmPremier Staffing Firm

Job DescriptionDescription: Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Duties and Responsibilities Support network security systems deployed and managed by the organization for its customers Resolve customer issues while maintaining high levels of customer service Focus on quality customer service and continuous process improvement Act as the primary point for managing and resolving customer service technical support issues Provide customers with quick response times and first call problem resolutions Requirements Primary Skill Good understanding on networking protocols and and technical troubleshooting. Ethernet, Frame Relay, TCP/IP, HSRP, PPP, VRRP, ISDN, VPN. Working Knowledge: ARP, PING, IPCONFIG, ROUTE, NSLOOKUP commands. Routing protocols RIP/RIP2, OSPF, IGRP, IS-IS, EIGRP, BGP Must be able to configure, maintain, and troubleshoot IPSec VPNs. Hardware: Juniper Firewall (NS-5GT, SSG5, SSG140, SSG520, SSG-1000) Fortinet Firewalls (FG20C, FG100D, FG221B) Read, understand, and be able to correlate traffic logs or debug logs with specific issues or issue types. Experience installing, maintaining, supporting, and upgrading firewalls, preferably Juniper and/or Fortinet firewalls Qualifications 1-4 years of experience in a network engineer or similar technical role. Strong communication and interpersonal skills. Ability to follow processes and procedures accurately. Customer-focused with a positive attitude. Quick learner and adaptable to new technologies. Education Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field. Certifications such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or equivalent are preferred. Benefits Group medical insurance. Casual dress code. Hybrid work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check. Requirements:

Job DescriptionWe are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: • Hybrid Work Options, Paid Time Off, and Paid Holidays, • Medical, Dental, Vision, and 401(k) with employer match contributions, • Problem management and escalation of issues in a timely manner, • Prioritization of tasks and meeting of deadlines, excellent time management skills, • Excellent troubleshooting and assessment skills, • Excellent written/verbal communication skills, • Must be a team player with outstanding customer service skills, • Entry of time sheets, expense reports and documentation on or before deadline, • Keep up-to-date on market trends, theory and new ways of doing things; embrace change, • Assist with change-management activities, • Prepare and deliver complete and concise documentation for all projects, • Present progress reports to immediate supervisor and or Project Manager (if so assigned), • Help turn business problems into technical solutions, • Manage deployment of equipment in compliance with established technology policies., • Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.Education/Experience/Certifications, • 2+ years experience in IT related study or field., • Must possess basic knowledge and experience with:, • Windows 7/8/10, • Microsoft Office suite, • Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.), • Understanding of basic network concepts, • Understanding of application, desktop, and server virtualization, • Understanding of Desktop Deployment / Imaging, • Bachelor’s Degree a plus Desired Experience/Certifications, • Certifications, • CompTIA A+ Certification a plus, • MDAA, MCSA, • Windows Server 2008/ 2012/ 2016, • Microsoft Office 365 Admin portal, • Understanding of File Permissions (NTFS & Sharing), • High School Degree required, • Associate's Degree or higher preferredWork Environment and Physical Demands, • Work primarily in a climate-controlled environment with minimal safety/health hazard potential., • Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required, • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role., • The noise level in the work environment is moderate. RM7jnDuI7L

Job Description The Stradiant Story At Stradiant, we thrive on connecting technology and business for our clients. We are seeking a Service Support Technician to join our growing team. We help small businesses manage their cyber security risk and provide them with the best technology and systems to help them grow. Our company is financially strong. We are committed to our clients, our team and to the growth of our business. Stradiant was founded in 2007 to help small businesses in Austin, Round Rock, Cedar Park and throughout Central Texas get the most out of their business technology. Over the years weve helped numerous organizations relieve their technology worries so they can concentrate on growing their businesses and realizing their goals. We are seeking a Service Support Technician because our business is growing. We have a managed service business model which means more than seventy percent of our work involves supporting clients that have long-term contracts with our company. Our business is different from the break/fix business model because we can be proactive and plan our work. While we do have emergencies from time to time, you will be able to enjoy your time off. Service Support Technician We are looking for a responsible Service Support Technician to help support our technical team in a timely and professional manner. Our successful candidate will be mainly responsible for monitoring, supporting, and optimizing our clients workstations, printers, VoIP phones and other network devices. We are looking for someone who can solve most workstation issues independently. The ideal candidate will be the escalation point for Tier 1 issues and will work with help desk staff and end users directly to help resolve system & user experience issues. The ideal candidate will be comfortable researching issues before escalating so they bring both the issue and proposed solution for review. In this position, you will be the main technical point of contact for many of our clients. You will have a direct impact on clients satisfaction with our service. You will be a key player on our team. Because of this responsibility, we require excellent written and verbal communication skills. You will be required to update our PSA tickets in a timely manner. You will have access to top-notch system management and documentation tools, and we expect you to master those tools. You will also be required to work with our entire team, including executive management, administration and finance, and the complete technical team. Having prior experience working for a managed service provider using RMM and PSA software is a plus. Responsibilities • Joining our team means committing to our values:, • Be flexible and understand in a small dynamic business, we embrace change., • Treat every client and every member of our team with respect and dignity., • Resolve clients' technical issues and ensure their IT infrastructure operates smoothly.In your client support role, you will be responsible for:, • Tier 1 and Tier 2 support tickets., • Following our ticketing system and the methods we use to open support tickets, work the issue, update the ticket, and closing the ticket in a timely manner., • Logging your time per ticket per our standards., • Attending our work status and communication meetings where we review ticket status and prioritize our work by day, week, and client., • Performing technical tasks, including:, • Providing first-line technical support to clients via phone, email, or ticketing system., • Diagnosing and troubleshooting hardware, software, and network-related issues in a timely and efficient manner., • Escalating complex problems to higher-level support teams, ensuring that all relevant information is documented., • Documenting and tracking client issues and resolutions using a ticketing system, ensuring accurate and up-to-date records., • Performing basic system administration tasks, such as creating user accounts, resetting passwords, and managing access permissions., • Installing, configuring, and updating software applications and operating systems on client devices., • Assisting clients with setting up and troubleshooting network connectivity, including wired and wireless connections., • Educating clients on basic IT procedures and best practices to improve their technical skills and prevent future issues., • Collaborating with team members and actively participating in knowledge-sharing activities to enhance the collective expertise of the support team., • Keeping up to date with the latest technologies and industry trends to provide effective and efficient support to clients., • Managing client data backups., • Troubleshooting and identifying issues with DNS and Group Policies, user profiles, DHCP, networking and other issues., • Solving Office 365 issues including password resets, new user creation, license assignment, software installs and other issues., • Supporting other technical assignments as required for client projects and implementations., • Performing documentation tasks, including:, • Using ITGlue, MyGlue and other documentation tools to keep client information current and accurate., • Working with our supporting vendors (both software and hardware) to escalate and resolve issues., • Supporting our end user help desk team as necessary when tickets are escalated to you., • Training client team members as required (for onboarding or other situations)., • Growing your skill set by participating in our company sponsored education and external certification programs. We require the following for our Service Support Technician: • High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus., • A minimum of 2 years of recent experience in a desktop support role., • Good knowledge of desktop and laptop support., • Excellent written and verbal English communication skills., • Excellent customer service skills and a positive attitude when dealing with clients., • Possess analytical, organizational and troubleshooting/problem solving skills., • Ability to confidently and competently complete tasks with deadlines., • Ability to work under pressure in a fast-paced environment and manage multiple tasks simultaneously., • Ability to work and be available during 8 AM-5 PM shift., • Availability to work after hours and weekends (infrequent & compensated)., • Strong knowledge of Microsoft Windows operating systems (Windows 10 & 11, Windows Server), Microsoft Office Suite, and common business applications., • Basic networking skills (VLANs, DHCP, DNS, TCP/IP)., • Understanding of hardware components and peripherals (desktops, laptops, printers, etc.)., • Understanding of domains, user profiles and how they work., • Understanding of Office 365/Azure., • Knowledge of VoIP., • Escalations Resolved., • Customer Satisfaction Rating., • Quantity & quality of improvements / recommendations suggested.

Job Description Years of Experience: 2 years of experience Education Requirements:Bachelor’s degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: Supports the escalation of tickets from Tier 1 for advanced troubleshooting. Analyze recurring issues to identify potential areas for improvement within systems or processes. Manages documenting incidents, updating knowledge bases, and collaborating with other technical teams. Responsibilities: • Serves as advanced technical support for an organization's software applications and collaboration platforms Required Skills: • Bachelor’s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree, • Public trust security clearance Preferred Skills Soft Skills: • Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail., • Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way., • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills., • Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency., • Problem Solving:. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. SES provides a competitive salary and the following benefits: • Medical, • Dental, • Vision, • AD&D, • STD, • LTD, • Company paid Life Insurance, • 401k with employer contribution, • Paid Time Off, • Pet Insurance

Job Description Job Description: Temporary IT Migration Technician Position Overview Job Title: IT Migration Technician - Windows 10 to 11 Upgrade Specialist Employment Type: Temporary/Contract Duration: 4-5 weeks (approximately 20-25 business days) Start Date: 10/1/2025 Location: Austin, TX 78738 Reports To: IT Manager/Project Manager Compensation: $26.92- $31.92/per hour Position Summary We seek a skilled and experienced IT Migration Technician to lead our organization's critical Windows 10 to Windows 11 migration project. The successful candidate will be responsible for upgrading 19 workstations from Windows 10 to Windows 11, ensuring minimal disruption to business operations while maintaining data integrity and user productivity. This is a temporary position with the potential for future contract work based on performance. Primary Responsibilities Phase 1: Planning and Preparation (Days 1-4) • Conduct a comprehensive inventory of all 19 computers, documenting hardware specifications, installed applications, and user configurations., • Identify and document special hardware, peripherals, and mission-critical applications., • Set up and configure migration tools (USMT, PCmover, or similar), • Create migration templates and standardized procedures, • Establish network shares and prepare storage media for data transfers, • Perform pilot migration on 1-2 test systems to validate processes, • Communicate the migration schedule to all affected users, • Coordinate with department heads to minimize business disruption, • Create full system backups for all 19 workstations, • Verify backup integrity and test restoration procedures, • Execute Windows 11 migrations for 2-3 computers daily, • Transfer user profiles, data, and application settings, • Install and configure all required applications on new systems, • Restore user data and verify file integrity, • Configure network connections, printers, and peripherals, • Conduct post-migration testing with users, • Troubleshoot and resolve migration issues, • Perform comprehensive system verification and testing, • Provide user training on Windows 11 features and changes, • Create quick reference guides and documentation, • Address user concerns and technical issues, • Archive old system images according to retention policies Education and Certifications • High school diploma or equivalent required, • Associate degree in Information Technology, Computer Science, or related field preferred, • CompTIA A+ certification strongly preferred, • Minimum 3 years of hands-on experience in IT support and system administration, • Proven experience with Windows 10 and Windows 11 operating systems, • Demonstrated experience performing OS migrations, upgrades, or large-scale deployments, • Proficiency with at least one migration tool (USMT, PCmover, ForensiT, or similar), • Experience with backup and recovery solutions, • Strong understanding of Active Directory and domain environments, • Operating Systems: Expert-level knowledge of Windows 10/11, basic knowledge of Windows Server, • Migration Tools: USMT, PCmover, Robocopy, or similar tools, • Backup Software: Experience with Acronis, Macrium Reflect, or Windows Backup, • Scripting: Basic PowerShell or batch scripting abilities, • Software Deployment: Experience with software installation and configuration, • Networking: Understanding of TCP/IP, DNS, DHCP, and network troubleshooting, • Previous experience with Windows 11 migrations specifically, • Experience with Microsoft Deployment Toolkit (MDT) or Windows Deployment Services, • Knowledge of Microsoft Intune or similar device management platforms, • Experience with virtualization technologies (VMware, Hyper-V), • ITIL foundation certification or knowledge of IT service management, • Experience in change management and user training Technical Competencies • Systematic problem-solving and troubleshooting abilities, • Attention to detail and accuracy in documentation, • Ability to follow and create technical procedures, • Excellent customer service and communication skills, • Ability to explain technical concepts to non-technical users, • Professional demeanor and appearance, • Patience and empathy when working with frustrated users, • Strong time management and organizational skills, • Ability to prioritize tasks and meet deadlines, • Experience managing multiple concurrent tasks, • Schedule: Monday-Friday, 8:00 AM - 5:00 PM (flexibility required for some after-hours migrations), • Physical Requirements:, • Ability to lift and move computer equipment up to 50 pounds, • Capability to crawl under desks and work in confined spaces, • Manual dexterity for cable management and hardware installation, • Visual acuity for reading technical documentation and screen displays, • Work Environment:, • Office environment with multiple locations within the building, • Occasional work in the server room (climate-controlled), • Successfully migrate all 19 computers within the project timeline, • Maintain 100% data integrity (no data loss during migration), • Achieve a minimum 95% user satisfaction rating, • Complete migrations within a 4-hour average timeframe per computer, • Zero critical business disruptions during migration, • Competitive hourly rate based on experience, • Opportunity for future contract work based on performance, • Professional development through hands-on enterprise project experience, • Letter of recommendation upon successful project completion Please submit the following: • Resume highlighting relevant migration and Windows experience, • Cover letter describing your approach to IT migrations, • References: Three professional references (at least one from a previous migration project) Candidates who meet minimum qualifications will be asked: • Describe your largest OS migration project and your role, • What migration tools have you used, and which do you prefer?, • How do you handle data backup and recovery during migrations?, • Describe a challenging migration issue you've resolved, • Background Check: Employment contingent upon a successful background check, • Technical Assessment: Candidates may be required to complete a practical technical assessment, • Equipment: All necessary tools and equipment will be provided, • Training: One day of orientation on company-specific systems and procedures Company DescriptionAt Alcala Consulting, we have been helping clients with their IT and cybersecurity programs since 1997. Our company is based on integrity, dependability, honesty, extreme ownership, and positive thinking. We don’t allow drama, politics, and gossip in our team. We foster an environment of professional and personal development.At Alcala Consulting, we have been helping clients with their IT and cybersecurity programs since 1997. Our company is based on integrity, dependability, honesty, extreme ownership, and positive thinking. We don’t allow drama, politics, and gossip in our team. We foster an environment of professional and personal development.

Job DescriptionJOB RESPONSIBILITIES:In this role, you will be responsible for various tasks as outlined below. The order of the duties listed does not represent their importance or the percentage of time dedicated to each duty. • Manage Help Desk requests, providing frontline support for all issues regarding end-user computing., • Install and configure all end-user Windows desktops and laptops and maintain current corporate standards through repair and upgrade., • Administer and maintain user accounts, security groups, and access permissions in Microsoft Active Directory, ensuring accurate provisioning, deprovisioning, and compliance with organization policies., • Install and configure desktops, laptops, printers, and other end-user equipment using current corporate standards., • Install and configure end-user software using current corporate standards., • Includes installation of new software releases and system upgrades, evaluation, and installation of patches., • Support and maintain IT policies and procedures to ensure industry and company compliance is upheld., • Submit PO requisitions for equipment as needed., • Manage and maintain IT inventory, ensuring accurate tracking, timely updates and proper documentation of all hardware and software assets., • On-call and weekend hours may be required.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions., • Fast learner with strong technical aptitude, attention to detail and follow-up skills, • Strong analytical and problem-solving skills (essential), • Professional, courteous, friendly demeanor and exceptional customer service skills, • Ability to work in an extremely fast-paced environment with varying duties assignedEDUCATION & EXPERIENCE:, • Bachelor's degree in applicable field of study preferred or equivalent combination of education, certification, and job experience may be considered., • Minimum of two (2) years of relevant experience preferred, • Preferred combination of CompTIA A+, Network +, Security +, or Microsoft Certifications., • Experience with remote support tools and basic networking concepts., • Familiarity with IT service management tools and ticketing systems., • Working knowledge of Active Directory, Office 365, and endpoint security practices., • Strong Knowledge of Windows desktop environments, hardware troubleshooting, user account management, and software installation.