Assistant General Manager (Del Taco/Carls Jr/Sbarro)
5 days ago
White Hills
Job DescriptionGeneral Responsibilities for Assistant Manager (Carl's Jr., Sbarro, Del Taco):1. Leadership & Team Management: • Supervise, train, and develop team members to ensure high standards of performance., • Lead by example to motivate staff, maintain a positive work environment, and ensure that employees understand and adhere to company policies., • Ensure proper staff scheduling for shifts, managing staffing levels during peak hours., • Conduct performance reviews, provide feedback, and coach team members for improvement., • Resolve conflicts or issues that arise among team members or with customers.2. Customer Service & Satisfaction:, • Ensure high standards of customer service are consistently met by all employees., • Handle customer complaints or concerns, ensuring that issues are resolved promptly and professionally., • Interact with customers to ensure a positive dining experience and encourage return visits., • Monitor service speed and food quality to ensure customer satisfaction and minimize wait times, especially during peak periods., • Ensure the restaurant meets cleanliness standards, providing a welcoming environment for customers.3. Food Safety & Quality Control:, • Oversee food preparation and ensure all items are cooked according to brand standards, including portion sizes, cooking temperatures, and presentation., • Ensure compliance with food safety regulations and sanitation practices, including monitoring staff hygiene and cleanliness of workstations., • Regularly inspect food items for quality, freshness, and consistency, making adjustments when necessary., • Supervise inventory management, ensuring proper rotation of stock and that ingredients are fresh.4. Operational Oversight:, • Assist with day-to-day operations, ensuring efficient restaurant workflows., • Manage kitchen and front-of-house operations, including food prep, order taking, cooking, and cleaning., • Maintain operational standards, such as the cleanliness of dining areas, kitchen spaces, and restrooms., • Ensure equipment is maintained and operational, reporting any needed repairs promptly., • Oversee opening and closing duties, ensuring that all procedures are followed for security and cleanliness.5. Financial & Cash Management:, • Supervise cash handling, ensuring accurate transactions, register balancing, and cash deposits., • Help manage the financial aspects of the restaurant, including daily sales, labor costs, and food inventory., • Monitor financial performance, including tracking costs and ensuring the restaurant stays within budget., • Assist with preparing financial reports and contributing to cost control strategies.6. Administrative Duties:, • Assist with maintaining employee records, including payroll, performance evaluations, and disciplinary actions., • Complete daily operational reports, such as sales summaries, inventory, and labor tracking., • Participate in recruitment efforts, including hiring and training new staff., • Maintain communication with upper management and support the implementation of corporate policies. Brand-Specific Adjustments:Carl's Jr.: • Food Focus: Oversee the preparation of burgers, chicken sandwiches, fries, and sides., • Operational Emphasis: Supervise the grilling and frying processes to ensure food is cooked to company standards, especially during busy rush periods., • Drive-Thru Operations: Ensure efficient and accurate drive-thru service, maintaining speed and order accuracy., • Brand Standards: Help implement any promotional campaigns and new product launches.Sbarro:, • Food Focus: Manage food preparation of pizza, pasta, and Italian-style dishes such as salads and strombolis., • Oven Management: Supervise the pizza oven to ensure pizzas are cooked to perfection and maintain consistency in the quality of the product., • Self-Service Counter: Oversee the self-service counter area and monitor customer interactions to maintain efficiency and cleanliness., • Pasta & Pizza Specialty: Manage inventory for pizza dough, cheese, sauces, and other fresh ingredients to ensure product quality.Del Taco:, • Food Focus: Oversee the preparation of Mexican food like tacos, burritos, quesadillas, and other signature items., • Speed & Accuracy: Focus on the drive-thru and counter service to ensure fast and accurate service, especially during busy hours., • Fresh Ingredients: Ensure that all ingredients like salsas, meats, and sauces are fresh and prepared according to Del Taco’s standards., • Cross-Training: Train staff to work efficiently in both kitchen and front-line customer service roles. Skills and Qualifications for Assistant Manager: • Experience: Prior experience in the fast food or quick-service restaurant industry, with at least 1-2 years in a leadership role (e.g., Shift Leader or Supervisor)., • Leadership Skills: Ability to motivate and manage a team, delegating tasks effectively and ensuring high standards of service., • Customer Service: Exceptional interpersonal skills to resolve customer complaints and ensure satisfaction., • Financial Acumen: Basic understanding of restaurant financials, including labor costs, food costs, and inventory management., • Problem-Solving: Ability to handle difficult situations and make quick decisions, especially during peak times., • Communication: Strong verbal communication skills to interact with customers, employees, and upper management., • Food Safety Knowledge: A clear understanding of food safety practices, including sanitation and health regulations., • Adaptability: Flexibility to adapt to different roles (front-of-house or back-of-house) and handle fast-paced environments. Physical Requirements: • Ability to stand for long periods and perform physical tasks such as lifting, bending, and carrying supplies., • Ability to lift up to 50 pounds when necessary (e.g., boxes of supplies)., • Ability to work in a fast-paced environment and handle stressful situations, particularly during peak hours.