Cs jobs in Newark, New JerseyCreate job alerts

Job Description Staff Management Group is seeking a Warehouse Sorter for our client in Secaucus, NJ. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position. Schedule: • 1st Shift: 9AM - 5PM, • Monday - Friday, • Plus overtime Pay Rate: • $18 / hour Job Summary: We are hiring a full-time, temporary Sort Associate to join our team at the Renew Warehouse Center in Secaucus, NJ. The Sort Associate will be a key contributor to our circularity mission, primarily responsible for sorting and processing pre-owned garments and providing essential support for recycling center inventory operations. Job Responsibilities: Processing & Quality Assurance • Execute the primary sorting process by conducting Quality Assurance (QA) checks and categorizing all incoming EILEEN FISHER garment donations., • Accurately sort garments based on specific classifications, fabric content, and condition to determine their next phase (e.g., Renew, recycling, donation)., • Maintain data integrity by using the Warehouse Management System (WMS) to enter data and validate information related to processed inventory., • Perform Quality Assurance checks specifically for shoes and accessories. Inventory Organization & Efficiency • Ensure the organization and maintenance of all sorted inventory categories., • Actively work to maximize storage efficiency and space utilization within the sorting and recycling centers., • Conduct physical inventory counts of both incoming donation and damaged merchandise. Team Collaboration & Logistics • Partner with team members to effectively manage the flow of all incoming and outgoing product., • Pick and stage product in preparation for external processes, such as cleaning services., • Support sustainability efforts by breaking down cardboard boxes and managing materials for recycling. Job Requirements: • MUST be bilingual - English AND Spanish, • Education: Retail Equivalent Experience or some College Preferred, • Retail experience is required; knowledge of clothing is a plus., • Strong communication and interpersonal skills are essential., • Highly organized with excellent attention to detail., • Proficient in Microsoft applications (Excel, Word)., • Must possess strong written and verbal communication skills in both languages. Physical & Schedule Requirements: • Ability to lift up to 50 lbs., • Must be able to stand for extended periods of time., • Must be able to perform physical tasks as needed, including bending, reaching, twisting, and overhead tasks. Required Skills & Experience: • Knowledge of fulfillment operations and merchandise flow or other relevant experience, • MS Excel and experience using Warehouse Management System (WMS), MI9, Epiphany (CS system) & CMS (Retail Store system), • Excellent organization and written & verbal communication skills., • Able to work in a highly collaborative work environment., • Demonstrates analytical and problem-solving skills., • Must be both detail-oriented and able to see bigger picture., • Effective organizational skills and ability to prioritize and meet deadlines in a fast-paced environment critical. Additional Information Staff Management Group is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, or citizenship status. About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution, manufacturing, production, assembly, and clerical positions. Staff Management Group is one of New Jersey’s leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team! #IND1

About NYC Health + Hospitals NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers. NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts. Work Shifts Time: 9a-5p Days: Monday - Friday Facility: Various facilities on Rikers Island Duties & Responsibilities NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers. NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts. This full-time position is within the Clinical branch of the Mental Health Service. The Senior Mental Health Clinician (SMHC) involves both clinical and administrative supervisory support to the clinical supervisors, as well as direct clinical care with incarcerated patients. The SMHC will report to one of the Clinical Deputy Directors assigned to the same facility. Responsibilities include: • Perform, or assist with, administrative supervision of Mental Health Clinicians (MHCs) as assigned, • Participate in the recruitment, interviewing, and hiring of MHCs and associated tasks, • Assist with the orientation, mentorship, and training of MHCs, • Conduct monthly in-service didactics and trainings that are relate to the MHC role, • Provide clinical coverage as needed for MHCs or Clinical Supervisors (CS), • Supplement clinical supervision of the MHCs when coverage for Clinical Supervisors (CSs) is needed, including reviewing and completing documentation and providing feedback on diagnostic formulations and treatment planning, • Assist the CSs in reviewing patient charts and completing clinical formulations and referrals as needed, • Co-lead group counseling sessions with interdisciplinary colleagues in the Mental Health service as time permits, • Serve as a facility liaison with the Reentry Social Work Supervisor on site, • Engage in clinical supervision with supervisor at least 45 minutes weekly and additionally as needed, • Participate in mental health rounds, treatment team meetings, mandatory trainings, and didactic activities, • Engage in quality assurance and quality improvement activities as directed by central Mental Health leadership, • Co-sign documentation as assigned, • Other relevant clinical or administrative tasks as directed by the Clinical Supervisor, Clinical Deputy Director, Clinical Director, Senior Psychiatrist, Unit Chief, or other designee. Minimum Qualifications 1. Possession of a valid license and current registration to practice in a mental health discipline issued by the New York State Education Department (NYSED); and 1. Three (3) years of progressively responsible experience in a health care setting or regulatory agency administration, with an emphasis on development and evaluation of mental health delivery services; one (1) year of which must have been in an administrative, managerial or supervisory capacity. Department Preferences • LCSW or LMHC, • Experience working within a correctional or inpatient setting, • Excellent diagnostic assessment and treatment skills, • Strong desire to further develop clinical skills and supervisory experience, • Highly effective interpersonal skills, • Ability to work collaboratively with other disciplines, including Department of Corrections staff, • Effective communication skills and organizational abilities, • Strong leadership capacity, including the ability to identify staff needs and provide mentorship and education, • Excellent supervisory skills, or clear capacity to develop such Benefits NYC Health and Hospitals offers a competitive benefits package that includes: • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week, • Retirement Savings and Pension Plans, • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts, • Loan Forgiveness Programs for eligible employees, • College tuition discounts and professional development opportunities, • College Savings Program, • Union Benefits for eligible titles, • Multiple employee discounts programs, • Commuter Benefits Programs

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem.Must be willing to listen, learn, and resolve any customer inquiry.Customer S

You will be able to effectively orchestrate across both customer and internal teams to bring to bear internal resources (Customer Success Engineers, Sales, Product, CS Leadership, etc) to tailor messaging and recommendations to the customer’s specific needs and to identify future-state opportuniti

The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping cu

_ is building the platform that care operations run on. We reduce waste, cut costs, and improve throughput in hospitals by automating and orchestrating clinical workflows. Using AI, real-time location data (RTLS), and deep EHR integration, our platform enables care teams to operate with real-time intelligence and financial discipline, improving outcomes for patients and operators alike. We are trusted by leading U.S. health systems including HCA, Sutter Health, Advent Health, Trinity Health, and the U.S. Department of Veterans Affairs. Backed by Goldman Sachs, we have scaled rapidly over the last two years and are now building the foundation required for the next phase of durable, disciplined hyper growth. Position Title: Customer Success Manager – Enterprise Accounts (West Region)Reporting Relationship: Reports to Director, Customer Success EnterpriseLocation: Remote. Candidates must be located in the Western United States.Role Overview: The Customer Success Manager - Enterprise Accounts owns the post-deployment success of strategic enterprise healthcare customers. This role partners closely with clinical, operational, IT, and executive stakeholders to drive adoption, value realization, measurable ROI, renewals, and expansion across _’s platform. • Strategic Customer Ownership, • Manage a portfolio of strategic enterprise healthcare customers post-deployment, serving as a trusted long-term partner., • Develop and execute outcome-driven success plans aligned to customer goals around safety, asset visibility, operational efficiency, and return on investment (ROI)., • Build strong relationships across clinical, operational, IT, and executive stakeholders., • Guide customers through post-go-live adoption, optimization, and expansion, ensuring sustained value realization., • Proactively identify risks and opportunities, resolve issues, and coordinate internally to maintain high customer satisfaction., • Partner with Sales and Customer Success leadership to support renewals, expansion, and long-term account growth., • Customer Success Practice & Scale, • Contribute to the ongoing evolution of Kontakt.io’s enterprise Customer Success practices, with a focus on consistency, scalability, and ROI-driven outcomes., • Help establish and refine repeatable processes for adoption, retention, expansion, and value measurement., • Translate complex customer data and outcomes into clear ROI narratives, best practices, and playbooks for the broader CS organization., • Provide input on processes, tools, and workflows that improve team efficiency and customer impact., • Cross-Functional Collaboration, • Work closely with Sales, Product, Technical Account Services, Hardware Operations, and Marketing to deliver cohesive post-deployment customer experiences., • Serve as the voice of the customer, sharing insights that inform product direction, roadmap decisions, and ROI-focused improvements., • Collaborate on initiatives that support measurable ROI, adoption, and long-term customer value., • 6+ years of Customer Success experience in the healthcare space, supporting enterprise healthcare organizations., • Self-starter with the ability to hit the ground running, operate independently with a high level of autonomy, and take ownership of customer relationships and outcomes in a fast-paced, growth-stage environment., • Comfortable operating in an environment of continuous change, while remaining effective and impactful for customers., • Experience in healthcare technology, including supporting technology and SaaS platforms, within complex healthcare environments., • Strong understanding of healthcare workflows, customer lifecycle management, renewals, and expansion strategies., • Experience driving adoption, optimization, and measurable ROI for SaaS or hardware-enabled healthcare platforms., • Demonstrated executive presence, with the ability to engage senior leaders, lead strategic conversations, and articulate value and ROI at the executive level., • Strong problem-solving skills with an ownership-oriented mindset., • Experience using Salesforce or similar enterprise CRM tools. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Resource Innovations is seeking Senior Software Engineer to join our growing Software as a Service (SaaS) team. As a hands-on technical lead at Resource Innovations, you will be instrumental in the design, development and deployment of innovative cloud-based enterprise software used by leading Energy organizations. We are looking for candidates who want to work on things that make an impact on the world and are passionate about product craftsmanship. This is remote position requiring occasional in-person office meetings for candidates residing in one of the following metro areas Maison, WI, Chicago, IL, San Francisco CA, Phoenix AZ, Denver CO, or Salt Lake City. We require candidates to currently reside in the United States. We are not offering visa sponsorship or extensions for this position. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities • Lead the architecture and design of a scalable, efficient and secure SaaS product using Laravel, Vue.js and Tailwind CS, • Collaborate closely with cross-functional teams, including designers, project managers, and program teams to deliver on a Software SaaS Product that align with business and customer needs, • Ensure product adheres industry best practices in terms of performance, security, and scalability, with an emphasis on sustainability and energy efficiency, • Participate in code reviews, providing constructive feedback to peers and helping to elevate the overall quality of the codebase., • Mentor other software engineers and contribute to fostering a culture of continuous learning and innovation within the engineering team., • Debug and troubleshoot complex issues across the full stack of technologies to ensure optimal performance and a seamless user experience., • Stay current with emerging technologies and industry trends to recommend innovative solutions for future projects., • Engage in the full software development lifecycle, from requirement analysis to deployment and maintenance of the SaaS product., • Contribute to the strategic direction of software development within Resource Innovations, focusing on products that support energy efficiency and decarbonization efforts., • Other duties as assigned., • Expertise in PHP (8.x): Advanced understanding of object-oriented PHP, language features and best practices, • 10+ years of previous hands-on experience building software utilizing PHP frameworks, e.g. Laravel, • Building RESTful APIs - implementing various types of APIs that are stable and integrate with other services, • Familiarity with Laravel's architecture, features and functionality, • Knowledge of many of Laravel's ecosystem of tools, • 6+ years of previous experience building software utilizing Vue or similar JS frameworks, • Experience with typescript, • Building and designing single page applications using composition API, • Strong experience with state management and handling, • Component and modularized based design, • Understanding of various build tools (e.g. vite, npm), • Experience with leading the architecture, design and development of features for scalable SaaS platform, • Experience using problem solving skills without being afraid of diving in and working out a problem, • Proficient with Git and Git-based workflows, • Experience with AWS Cloud infrastructure management and Serverless environments, • Ability to work on deployment patterns found within Laravel's ecosystem, • Working with and interpreting cloud-based monitoring and alerting systems (e.g. New Relic, Cloudwatch), • Personal responsibility and self-motivation & flexibility to adapt and maintain productivity, features and stability, • Knowledge of working within an agile/scrum team-based environment to design, develop a Software SaaS product, • Experience writing with and working on testable and functional code including writing tests with Pest / PHPUnit Preferred skills, education and experience • Bachelor’s degree in computer science or related discipline, • Proven track record of developing SaaS based commercial software products, • Experience with Data Analytics, Reporting and Business Intelligence platforms, • Familiarity with NodeJS About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $100,000 - $144,000. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Airtable’s infrastructure is evolving to meet the needs of our fast growing engineering org. We are looking for backend engineers to join our team to help improve critical product infrastructure, with a focus on building systems that have a great developer experience and will scale as we grow. We currently have openings on: • Base Infrastructure: We are looking for strong engineers with leadership experience to join the Serving Infrastructure organization. You will primarily work on the Base Infrastructure team, whose key projects include building replication to support zero downtime failovers, optimizing performance and memory usage, and vertical scaling. We will also rely on you for orgwide impact on strategy and execution., • Compute: The compute pod builds and manages our _ that supports every service at Airtable, including all new AI services such as vector databases, AI evals store, and document extraction and understanding services. We have a lot of exciting foundational work in our roadmap, such as, • Overhauling our network stack and service discovery, to simplify service setup and strengthen security, • Region level disaster recovery, and bringing up compute platform from 0->1 in a new region, • Building custom Kubernetes operators for reliably managing some of our most critical workloads, • Data Infrastructure: The Data Infrastructure team’s mission is to enable data-driven decision making at Airtable by providing reliable, self-service, high-performance analytics infrastructure. We use technologies like Apache Spark, Kafka, and Apache Flink to process vast quantities of data in our data warehouse. This infrastructure is used by Airtable’s data engineers and analysts, as well as product developers building features powered by business data. The team is focused on scaling to petabyte volume, enabling sub-second streaming, tightening data governance, and delivering cost efficient ML-ready datasets to power Airtable’s native AI products with fresh, high quality signals. • Storage: The Storage team’s mission is to accelerate product development at Airtable by providing scalable, reliable, and easy-to-use storage abstractions. We use RDS MySQL, DynamoDB, Redis, and TiDB. We’re looking for folks interested in distributed systems and databases who are excited to work on business-critical, petabyte-scale storage systems. You will own all aspects of building, running, and improving these systems, from the underlying infrastructure all the way to the developer-facing code abstractions. Please note: while we employ a hybrid working model at Airtable (flexible in working from the office or elsewhere), we are only hiring in the following locations at this time: • Based in the San Francisco Bay Area and are open to coming into our office (Embarcadero) at least ~2-3 times/week for team collaboration, • Based in New York City and are open to coming into our office (Soho) at least ~2-3 times/week for team collaboration, • Based remotely in the greater Seattle area, • Proactively identify and lead significant improvements to Airtable’s infrastructure, working across teams and product areas to maximize business and engineering impact., • Work on systems-level problems in a complex design space where scalability, efficiency, reliability, and security really matter., • Build clean, reusable, and maintainable abstractions that will be used by Airtable’s engineers for years to come., • Take full ownership of components of Airtable’s infrastructure, including responsibility for reliability, performance, efficiency, and observability of our production environment., • You have at least 8 years of industry experience, and are excited about learning new technologies and applying them in a fast-changing environment. Please note this is not an early career position., • You have experience in areas such as databases, distributed systems, service-oriented architectures, and data infrastructure., • You derive joy from refactoring and building clean abstractions in order to make complex systems fun to develop on and easy to understand., • You have a strong background in computer science with a degree in CS or a related field., • You are currently based or willing to relocate to the San Francisco Bay Area or New York City for this role. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your _. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our _ and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out _. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is: $196,000 - $339,900 USD Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking _. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at . Learn more about avoiding job scams .

Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post-purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double digit percentage of every physical last-mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It’s a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7-Eleven and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and has raised funding from top investors, including Y-Combinator and a16z, to build the world’s best logistics infrastructure platform. We are based in SF. As a Logistics Product Manager, you’ll own the design, rollout, and optimization of delivery workflows for our largest and most strategic customers. You'll serve as the connective tissue between customers, our internal teams (engineering, operations, success), and third-party delivery partners. Your goal: build scalable logistics products and infrastructure that drive delivery volume and customer satisfaction. This role is ideal for someone who thrives at the intersection of product, ops, and execution—someone who can think strategically, move fast, and obsess over outcomes. Design & Deploy Logistics Solutions: Collaborate with customers to understand their delivery needs, order flows, and operational constraints—and translate that into scalable product configurations. Drive Product Outcomes: Act as a voice of the customer, using feedback and insights to shape features, workflows, and internal tooling. Collaborate tightly with engineering to evolve our delivery platform. Own High-Impact Implementations: Manage onboarding and expansion for our most important accounts—ensuring the product is deployed smoothly and optimized for performance. Bridge Tech & Ops: Work with our operations team and delivery partners to troubleshoot edge cases, build workflows for complex scenarios, and ensure reliability at scale. Influence Roadmap: Identify and advocate for features that increase volume, improve delivery reliability, and enhance the customer experience. Represent Nash: Lead customer conversations, demos, and strategic planning sessions, especially when launching new delivery models or regions. Have 4+ years of relevant experience (e.g., product management, operations strategy, logistics/supply chain, consulting, or startup experience). Understand marketplace dynamics, logistics systems, or API-driven platforms. Communicate clearly and work cross-functionally with technical and non-technical teams. Are scrappy, resourceful, and eager to build from 0 to 1—quickly. Enjoy solving real-world operations problems through systems and software. Bonus: Experience with delivery tech (e.g., route optimization, dispatching, fleet management), or a background in CS/engineering. ✅ Early-stage, well-funded startup – directly impact the company and grow your career! ✅ Quarterly broader team on-sites to bond with teammates ✅ Competitive compensation and opportunity for equity ✅ Flexible paid time off ✅ Health, dental, and vision insurance

Location: Dallas, Remote preferred Narvar is hiring! We are seeking a Strategic Initiatives & AI Transformation Lead who will focus on leading the design and execution of the company’s internal AI transformation: where and how teams adopt AI tools, how usage and skills are measured, and how that translates into tangible business outcomes. You will operate within the Office of the CEO, as the execution arm for AI and for select other strategic initiatives, ensuring priorities become real changes in how people work. This is an exciting and unique opportunity for someone who enjoys bridging strategy to execution, and driving company-wide impact through an AI-first agenda. • Map where AI is (and should be) used internally across R&D, GTM, and G&A: developer tools, copilots, internal search/knowledge, analytics, back‑office automation, etc., • Define a focused internal AI adoption strategy: priority workflows, target user groups, and a roadmap for rolling out tools and capabilities by function., • Establish a measurement framework for internal AI:, • Adoption: who is using which tools, how often, in which workflows., • Proficiency: skill tiers (e.g., beginner, proficient, expert) and expectations by role or function., • Outcomes: KPIs such as time saved, throughput, error rates, ticket resolution time, sales cycle, etc., • Fold AI into the broader strategic‑initiatives portfolio so internal AI work is coordinated with other CEO‑level programs (e.g., org changes, tooling consolidation)., • Act as program owner for internal AI adoption: run intake and prioritization for internal AI ideas, select pilots, and manage their progression from experiment to scale., • Partner with product/engineering, data/platform, security, and IT to define the “approved internal AI stack” (e.g., coding copilots, document copilots, AI in CRM/support, internal RAG/search) and ensure safe, reliable deployment., • Work with functional leaders to embed AI tools into real workflows, not just make them available: update processes, templates, SOPs, and enablement so AI becomes the default way of working where appropriate., • Implement practical usage and impact tracking: dashboards and reviews that show tool adoption, skill progression, and outcome metrics by team, feeding into regular exec and board updates via the Chief of Staff., • Design and run internal AI skills programs:, • Define role‑based competency models (what “good” AI usage looks like for engineers, sales, CS, finance, etc.)., • Partner with People/HR and L&D on training paths, labs, and assessments to move people up the curve., • Stand up and support an AI champions network in each major function to localize best practices, gather feedback, and drive adoption on the ground., • Lead change management for internal AI: targeted communications, demos, playbooks, FAQs, and manager toolkits that address concerns and highlight wins., • Help the Chief of Staff craft the internal narrative around AI (augmentation, quality, and growth vs. pure efficiency), ensuring alignment with performance, incentives, and talent processes., • Take on additional CEO‑sponsored cross‑functional initiatives (AI‑adjacent or otherwise) where similar skills are needed: structured problem‑solving, cross‑org execution, and change leadership., • Apply the same discipline—clear problem framing, KPIs, operating cadence, and adoption focus—to these initiatives, ensuring they do not conflict with, but rather reinforce, the internal AI agenda., • Strategic Execution: 7–10+ years in Strategy, BizOps, Finance or Consulting. Startup and transformation experience within the SaaS/B2B space is strongly preferred., • Operational Change Agent: A proven track record of "changing how teams actually work"—you don’t just suggest ideas; you redesign workflows and implement people/process frameworks that stick., • AI Fluency: Deep familiarity with modern AI and productivity tools (LLM-based copilots, automation, BI). You have a practical, "human-first" lens on how non-technical teams adopt new tech., • High-Stakes Influence: Exceptional stakeholder management skills; you can navigate ambiguity and influence without authority, moving comfortably between executive-level strategy and "in-the-weeds" execution., • Data-Driven Rigor: A passion for measurement. You are comfortable defining KPIs, designing skill frameworks, and using data to iterate on team performance., • High Agency: A self-motivated, "builder" mindset. You thrive in fast-paced environments and can manage multiple high-priority strategic initiatives without losing sight of the details. We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please read our to learn what personal information we collect in connection with your job application, and how we may use and share it.

Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style 🚀 At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from: Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry. If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here. Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth. _ Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years _: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. _: See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: _ - follow us for company updates, employee stories, and career news. Job Summary: As a Senior Customer Success Manager at Drata, you’ll be at the forefront of helping global companies build trust at scale. You’ll work with some of our largest and most regulated customers—advising on complex compliance programs and turning Drata into a strategic pillar of their security posture. This is a high-impact, high-visibility role where you’ll own executive relationships, shape long-term success plans, and guide customers through frameworks like SOC 2, ISO 27001, HIPAA, and FedRAMP. More than just a CSM, you’ll be a partner in your customers’ growth—connecting product capabilities to real business outcomes and influencing how they scale securely. We’re looking for someone who is driven by purpose, motivated by outcomes, and grounded in trust and accountability. At Drata, you’ll join a mission-led team that moves with urgency, leads with humility, and builds with intention. You won’t just support customers—you’ll help shape the future of compliance automation alongside some of the most thoughtful and driven minds in SaaS. The candidate for this role must be located on Pacific Time Zone. What you’ll do: Lead strategic relationships with commercial customers—earning executive trust and becoming a go-to advisor on compliance program success Drive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growth Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress Own key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action Plans Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business What you’ll bring: Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes. (Required) 4+ years of experience in security, compliance (GRC), or identity and access management, supporting commercial or enterprise customers or programs. (Required) 6+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on commercial or enterprise engagement and long-term customer value. (Required) Proven success managing complex relationships, including executive alignment, stakeholder navigation, and success planning across multi-product or regulated environments. Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance, risk, and automation. Strategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact. Proficiency with tools such as Salesforce, Catalyst (or similar CS platform), Sigma, and Jira, and a strong understanding of customer workflows and reporting. Comfortable working in a cross-functional, async-first environment, where you demonstrate trust in teammates, take ownership with humility, and move with urgency and resilience to deliver value to customers. How we support you: At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. Explore how we invest in your _. Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success. Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance. Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position. Family Support: We want to support you in life's most important moments, so we offer a paid Parental Leave policy, after six months of employment. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process. Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence. Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. Drata offers a flexible vacation policy, paid holidays, and other perks to recharge. This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change. Tier 1: $152,000 - $187,700 Tier 2: $136,800 - $168,900 Tier 3: $121,600 - $150,200 You can view which tier applies to where you plan to work_. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. We are looking for a DX Engineer, Education to join our Developer Experience team as a founding member of Vercel Academy. You'll partner with our Head of Education to teach millions of developers globally. This role uniquely combines platform engineering, curriculum development, and content creation using our custom git-like CMS where human educators and AI collaborate. You'll have significant ownership over both the technical architecture and educational content that will define how developers learn modern web development. You will report to Joel Hooks, Head of Education. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. • Co-architect Vercel Academy's technical platform and content strategy, building scalable systems for course delivery, progress tracking, and certification, • Create flagship courses for React, Next.js, and Vercel's platform while establishing quality standards and repeatable processes for content at scale, • Contribute to our content engine—a CLI-first system with version control, AI-assisted workflows, and seamless authoring experience, • Lead curriculum development from fundamentals through advanced topics, ensuring every lesson teaches through building real applications, • Partner with CS, GTM, and product teams to integrate education into Vercel's customer journey and enable our certification program, • Pioneer human-AI collaboration in technical education, implementing workflows where AI agents help maintain and improve content quality, • 8+ years building production web applications with deep expertise in React, Next.js, and the modern web ecosystem, • Proven track record creating developer education at scale—courses, content platforms, or learning programs reaching thousands, • Engineering skills to build and maintain educational infrastructure, from CLIs to APIs to content management systems, • Exceptional technical writing and the ability to make complex concepts accessible through practical examples, • Self-directed with extreme ownership mentality—you ship without waiting for permission, • Passion for empowering developers and ideas about the future of technical education, • Have built your own developer education business or learning platform, • Experience with MDX, content authoring systems, or git-based workflows, • Published courses on Next.js/React or maintain significant educational resources, • Background in engineering leadership or managing technical teams, • Active in the developer community through YouTube, newsletters, or conferences, • Competitive compensation package, including equity., • Inclusive Healthcare Package., • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills., • Flexible Time Off., • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $144,000.00 - $216,000.00. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location, and the total package includes benefits and equity-based compensation. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

you.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. As a cutting-edge technology company, we combine advanced AI models with user-first principles to deliver tools that enhance discovery, creativity, and productivity. At you.com, we are on a mission to create the most helpful search engine in the world—one that prioritizes transparency, privacy, and user control. We’re building a team of innovators, problem-solvers, and visionaries who are passionate about shaping the future of AI and technology. At you.com, you’ll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity. If you’re ready to make a difference and help us revolutionize the way people search and work, we’d love to have you join us! About the Role As a Senior Solutions Engineer within the AI Search Infrastructure Group, your role will be pivotal in driving technical success for enterprise API customers, particularly within AI native organizations. You will act as the primary engineering partner for customers, bridging the gap between their unique requirements and our cutting-edge AI infrastructure solutions. This is a highly impactful position that combines hands-on software engineering, customer collaboration, and product improvement to deliver world-class API systems at scale Responsibilities • Lead technical engagements with enterprise API customers, typically AI native enterprises; act as the primary engineering counterpart., • Translate customer requirements into product and infrastructure improvements; contribute code directly to core API services and custom point solutions., • Work on systems that scale to thousands of queries per second, where each millisecond of latency matters, • Partner with product and research teams to ship improvements driven by real production usage., • Implement and integrate our APIs into customer production systems., • Design and run joint API evaluation frameworks with customers; analyze results and drive measurable improvements during and after the evaluation process., • Diagnose integration, retrieval, ranking, and evaluation issues in customer environments and resolve them hands-on., • Support technical aspects of enterprise sales cycles: architecture reviews, POCs, benchmarks, and performance validation.. Qualifications • Strong software engineering fundamentals; able to ship production-quality code., • 3-5+ years experience building production-grade APIs in Python, • 3-5+ years experience shipping production applications with AWS, • Deep understanding of modern AI systems: LLMs, RAG, retrieval, evaluation, embeddings, ranking, and inference tradeoffs., • Experience building or integrating AI/search APIs into real production systems., • Ability to design and interpret evaluation metrics, benchmarks, and experiments., • Comfortable debugging distributed systems, API performance, and data/retrieval pipelines., • Strong customer-facing engineering communication; can explain complex systems clearly to technical teams., • Bias toward action, shipping, growth and customer impact., • Able to quickly iterate between customer feedback and code-level improvements., • Extremely strong drive to compete and win. Preferred Background • CS degree or equivalent hands on experience., • Experience as a solutions engineer, forward-deployed engineer, or applied AI engineer at an AI-native or infrastructure company., • Experience with search, retrieval systems, or large-scale API platforms., • Experience working with enterprise customers or developer platforms. Our salary bands are structured based on a combination of geographic tiers and internal leveling. Compensation is determined by multiple factors assessed during the interview process, with the final offer reflecting these considerations. Salary Band $200,000 - $260,000 USD Company Perks: Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge* A competitive health insurance plan covers 100% of the policyholder and 75% for dependents* 12 weeks of paid parental leave in the US* 401k program, 3% match - vested immediately!* $500 work-from-home stipend to be used up to a year of your start date* $1,200 per year Health & Wellness Allowance to support your personal goals* The chance to collaborate with a team at the forefront of AI research *Certain perks and benefits are limited to full-time employees only You.com participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. (English/Spanish: /) We are also an inclusive, equitable, and accessible workplace. Please let us know if you require accommodation for any portion of the recruitment and hiring process.

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity. As Head of Customer Experience at Tiger Data 🐯, you will lead the teams responsible for how customers adopt, grow, troubleshoot, and succeed with Tiger Data after they buy. This is a pivotal role for a pivotal moment. Tiger Data is expanding into larger enterprise accounts, and we need a senior customer leader who can help us build the operating system for that next stage of growth: how we serve customers, how Customer Success and Technical Support work together, how we partner with Pre-Sales and Implementation, how we surface customer signal back into Product and Engineering, and how we turn great customer experience into retention, expansion, and trust. This is not a “manage from the sky” role. You’ll lead managers and build scalable systems, but you’ll also be close to the work: jumping into customer escalations, pressure-testing processes, coaching leaders, inspecting account health, and helping the team make crisp decisions when the playbook is still being written. We need someone who can zoom out to design the system, then zoom back in to fix the handoffs, coach the team, and help unblock a customer escalation. You will report to our VP of Engineering and lead the Customer Success and Technical Support organizations. 📍 This role is remote. We are open to candidates in North or South America. Due to the distributed nature of our team and customer base, flexibility working across Europe and US time zones is a requirement. What you will be responsible for in this role: Leading Tiger Data’s Customer Success and Technical Support organizations, including managers and highly technical customer-facing teams. Building and operationalizing Tiger Data’s customer experience strategy for our next phase of growth, especially as we expand into larger enterprise accounts. Partner to define clear ownership across Customer Success, Technical Support, Pre-Sales, Implementation, Sales, Product, and Engineering so customers experience one Tiger Data team, not internal handoffs. Designing customer segmentation, engagement models, escalation paths, support coverage, success planning, health scoring, and renewal/expansion motions that scale. Driving measurable improvements in adoption, retention, gross revenue retention, net revenue retention, expansion, customer satisfaction, time-to-resolution, support quality, and executive visibility into customer health. Acting as the executive voice of the customer internally, turning customer trends, escalations, support patterns, and adoption signals into clear recommendations for Product, Engineering, GTM, and company leadership. Building the next generation of customer operating rhythms: QBRs/EBRs, escalation reviews, customer health reviews, renewal risk reviews, expansion planning, support quality reviews, and executive customer reporting. Coaching and developing managers while staying hands-on enough to understand the reality of the team’s work, customer pain points, and operational gaps. Using AI thoughtfully to improve the customer experience and team productivity, including support workflows, knowledge management, customer health insights, escalation analysis, team enablement, and customer communication quality. Hiring, developing, and retaining high-performing customer leaders and individual contributors who can operate with urgency, technical curiosity, ownership, and customer empathy. Building systems and processes that make the team sharper, faster, and more accountable, without slowing down the startup pace that makes Tiger Data work. You could be a great fit if you: Have significant experience leading Customer Success, Technical Support, Customer Experience, or post-sales teams in a high-growth B2B SaaS, infrastructure, database, developer tools, cloud, or technical platform company. Have managed managers and led teams that include highly technical customer-facing talent, such as Technical Support Engineers, Customer Success Managers, Solutions Engineers, TAMs, or similar roles. Have built or transformed post-sales operating models for enterprise customers, including segmentation, health scoring, adoption motions, renewal risk management, support models, escalation processes, and expansion partnership with Sales. Understand how to serve technical customers. You do not need to be an engineer, but you need enough technical depth to build credibility with database, infrastructure, platform, and developer audiences. Can operate at both strategic and tactical altitude: you can define the customer experience vision, communicate it to executives, and then jump into the messy details of churn risk, support escalations, or broken handoffs. Have strong executive presence with customers and internal leaders, including the ability to navigate high-stakes escalations, renewals, expansion conversations, and roadmap trade-offs. Know how to partner deeply with Sales, Pre-Sales, Implementation, Product, and Engineering without creating turf wars. You clarify ownership, reduce friction, and make the customer journey easier to run. Are highly metrics-driven and can use data to diagnose customer risk, support quality, adoption patterns, renewal health, expansion opportunities, and team performance. Have strong AI fluency and curiosity. You are already using, testing, or designing AI-enabled workflows to improve productivity, insight quality, customer communication, knowledge management, or operational scale. Are a strong talent builder: you know how to coach managers, set a high bar, give direct feedback, build accountability, and create a team culture that is both high-empathy and high-performance. Thrive in a startup environment where the job is not just to “own the function,” but to build the function while the company is moving fast. Believe that organizations are strongest when they reflect the diversity of the world around them and actively work to make that a reality. You might not be a great fit if you: You want a fully mature enterprise CS and Support machine where the systems, roles, handoffs, dashboards, and escalation paths are already neatly defined. You prefer to manage through layers and dashboards instead of getting close to customers, managers, tickets, escalations, renewal risks, and process gaps. You are uncomfortable with technical products or do not want to learn deeply about databases, PostgreSQL, cloud infrastructure, performance, reliability, or developer/customer workflows. You see Customer Success, Technical Support, Sales, Implementation, Product, and Engineering as separate lanes rather than a single, connected customer experience. You are more comfortable creating a strategy than driving execution, inspecting the work, and holding teams accountable for outcomes. You struggle in fast-moving startup environments where priorities shift, information is imperfect, and leaders are expected to make clear decisions without waiting for perfect structure. You are not excited about using AI to improve how customer-facing teams operate, learn, respond, and scale. We respond to every applicant. We review applications fairly and objectively, and shortlist based on relevant skills and experience. We ensure clear and timely communication throughout your candidate journey. We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization. Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future. 👉 👉 Want to get a feel for how we work and what we value? Check out our blog post:_ We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch 🍗, sharing workout routines 💪, or discussing your favorite plants 🌱 and pets 🐾, you'll find your community here. We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics. Learn more at or follow us on Twitter (Please note that benefits may vary based on country.) Flexible PTO and comprehensive family leave Fridays off in August 😎 Fully remote opportunities globally Stock options for long-term growth Monthly WiFi stipend Professional development and educational resources 📚 Premium insurance options for you and your family (US-based employees) Ready to join the future of PostgreSQL? We can’t wait to meet you. 🚀🐯

Role: Principal Customer Success Manager Location: Remote (MS) — must reside in Massachusetts. We're currently only set up to employ in a limited number of US states. Candidates outside of MA unfortunately can't be considered for this role. We're looking for a Principal Customer Success Manager to own and grow our most important enterprise relationships across North America. You'll be the most senior individual contributor on the US CS team, working with a focused book of our highest-ARR clients and setting the standard for how we deliver value at the enterprise level. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers plan and launch their most profitable campaigns and create personalised experiences across email, mobile, on-site, social, direct mail and more. We're trusted by some of the fastest-growing retail brands in the world, including Brooklinen, Davines, Steve Madden and Sephora. We have over 120 Ometrians across North America and Europe, and have raised $75m from investors including Infravia Capital Partners, Octopus Ventures and Summit Action. The role Reporting to the Manager of Customer Success, you'll own a focused portfolio of our most strategic North American enterprise accounts — large, complex organisations with multiple stakeholders, significant ARR and high expectations. These are clients where the relationship matters as much as the product, and where the quality of CS work directly affects retention and revenue. You'll take full ownership of the commercial relationship, lead executive engagement and ensure clients see clear, measurable value from Ometria. This is a highly cross-functional role — you'll work closely with our North American Sales team on renewals and expansion, partner with customer and technical teams across the business to deliver for your clients, and have regular visibility with our founder and CEO on the performance and health of our most important accounts. You'll also be a go-to resource for the wider CS team — sharing your approach, contributing to how we build and refine our customer success practice, and helping more junior CSMs navigate complex account situations. What you'll be doing Retain your customers, secure renewals and hit retention targets • Own the renewal cycle for your book of business end to end, identifying risks early and resolving them before they escalate, • Build and maintain a clear picture of customer sentiment across all stakeholders — from end users to C-suite — and take action when something is off, • Act as a vocal internal advocate for your customers, coordinating cross-functional teams to resolve challenges quickly, • Keep leadership informed with timely, accurate updates on account health, risks and wins Lead commercial negotiations and drive revenue growth • Own end-to-end commercial negotiations for renewals and expansions across a portfolio of high-value North American accounts, working within Ometria's pricing model, • Identify and close upsell opportunities that genuinely reflect value delivered, • Partner closely with the North American Sales team and leadership to pursue expansion opportunities and hit upsell ARR targets Build and maintain senior stakeholder relationships • Develop genuine relationships with CMOs, CTOs, CEOs and marketing and technology leads across large, multi-stakeholder enterprise organisations, • Maintain multi-threaded engagement plans that anticipate where senior conversations are needed and ensure the right Ometrians are involved, • Deliver on commitments consistently — your clients should see you as a trusted partner, not just a vendor contact Deliver strategic guidance and platform expertise • Become an expert in both the Ometria platform and the ecommerce and retail marketing landscape, • Lead Business Reviews, strategic marketing assessments and account planning sessions that connect platform outcomes to your clients' business goals, • Use retail intelligence, trends data and platform insights to make credible, forward-looking recommendations — particularly to senior commercial and marketing stakeholders at enterprise level Contribute to the strength of the CS team • Share your methodology and experience with team members, contributing to playbooks, account approaches and how we raise the bar on CS practice at Ometria, • Step in to support complex or escalated situations across the wider team when needed, • Provide thoughtful input to CS leadership on how we continue to improve as the team grows About you • 7+ years of Customer Success experience in an enterprise SaaS organisation, with a proven track record of owning large, complex, multi-stakeholder accounts with significant ARR — ideally with exposure to retail, ecommerce or MarTech, • Executive presence — you're comfortable and credible in conversations with CMOs, CTOs and CEOs at major enterprise organisations, and you know how to adapt your approach depending on who's in the room, • Commercial sharpness — you spot risk and opportunity in account data, and you can navigate commercial conversations with confidence. You don't wait to be asked, • Relationship depth — you build relationships that go beyond the day-to-day contact. Your clients trust you because you consistently deliver and tell them what they need to hear, not just what they want to hear, • Data fluency — you're comfortable working with and interpreting performance data, and you can turn it into a clear narrative that lands with marketing and commercial stakeholders alike, • Technical credibility — you don't need to be an engineer, but you understand enough about how Ometria works technically (APIs, data feeds, integrations) to hold your own with technical stakeholders and know when to escalate, • Organised and accountable — you manage a complex book of business without dropping balls. Your Salesforce hygiene is good, your forecasting is reliable and your clients know what to expect from you A natural at sharing what you know — you raise the people around you. You share your thinking, contribute to how the team works and are generous with your experience The salary range for this role is $170,000 to $200,000. The final pay offered may vary based on several factors, such as job-specific knowledge, skills, and experience. • Unlimited paid time off, • Health Insurance, • Dental, • Vision, • Mental Health Support

Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer-obsessed FedRamp Customer Success Manager (CSM) to own and lead relationships with our most complex, high-value, and mission-critical customers. This role will support U.S. federal customers operating in FedRAMPauthorized environments. The Customer Success Manager will partner closely with Federal Sales, Security, Compliance, and Engineering teams to ensure customer success while adhering to FedRAMP requirements and federal security standards. As a FedRamp CSM, you will serve as the primary strategic partner for assigned FedRamp accounts, guiding customers through their full lifecycle with Magnet — from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C-level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the FedRamp Customer Success Manager is to protect and grow Magnet’s most important customer relationships by delivering exceptional experiences, accelerating time-to-value, proactively managing risk, and creating long-term partnerships that drive retention, expansion, and advocacy. • Strategic Customer Leadership & Executive Engagement, • Own executive-level relationships within FedRamp accounts, including regular engagement with C-suite and senior leadership stakeholders., • Understand and communicate FedRAMP controls, authorization boundaries, and shared responsibility models to customers, • Serve as the primary Customer Success Manager for U.S. federal customers operating under FedRAMP requirements, • Act as a trusted advisor to customers, aligning Magnet’s products and services to their strategic objectives, operational priorities, and long-term success., • Lead executive business reviews (EBRs/QBRs), outcome-focused success planning, and roadmap discussions with customer leadership., • Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans., • Customer Lifecycle Ownership & Value Realization, • Lead complex customer onboarding, implementation, and adoption efforts across Magnet’s product portfolio, ensuring successful deployment and accelerated time-to-value., • Support customers through federal onboarding, renewals, and expansion while maintaining compliance with government security standards, • Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes., • Identify, track, and mitigate adoption barriers through structured, cross-functional collaboration., • Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization., • Product & Domain Expertise, • Serve as a subject-matter expert on Magnet’s products, services, workflows, and use cases across digital forensics and investigative environments., • Provide strategic guidance on product capabilities, integrations, licensing, and best-practice workflows to both technical and non-technical audiences., • Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs., • Translate customer feedback, feature requests, and trends into actionable insights for internal teams., • Cross-Functional Leadership & Internal Alignment, • Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services., • Collaborate with Sales and Pre-Sales to ensure a seamless transition from pre-sales to post-sales and ongoing account strategy alignment., • Partner with Renewals and Growth teams to support retention and expansion strategies for FedRamp accounts., • Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360-degree view of the customer., • Relationship Building & Advocacy, • Build deep, multi-threaded relationships across customer organizations to ensure long-term partnership resilience., • Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes., • Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate., • Proven experience managing strategic, high-value, enterprise or public-sector customer relationships, including direct engagement with C-level executives., • Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions., • Deep understanding of complex software products, technical workflows, and enterprise environments., • Exceptional relationship-building skills with the ability to influence, lead, and align both customer and internal stakeholders., • Strong business acumen and ability to translate customer goals into measurable success outcomes., • Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences., • Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously., • Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement., • Technical & Domain Expertise, • Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law-enforcement technology domains., • Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations., • One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent., • Industry-recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable., • Additional Requirements, • Must possess an active U.S. Government Security Clearance (Secret or higher)., • Demonstrated ability to operate in highly regulated environments while balancing customer advocacy, security requirements, and business outcomes., • Ability to work flexible hours as needed to support customer and business needs., • Willingness to travel, including potential international travel, to support FedRamp customers., • Ability to travel up to approximately 20%. Compensation & Benefits The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Ensure this is formatted as “normal” $77,000 - $121,000 (USD) a year Salary range (min - max) Position Type: New Position Magnet is proud to offer benefits such as: - Generous time off policies - Competitive compensation - Volunteer opportunities - Reward and recognition programs - Employee committees & resource groups - Healthcare and retirement benefits Indicators of Success We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us. How We Work At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals. We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best! The Most Important Thing We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences: CARE – We care about each other and our mission to make a difference in the world. OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect. DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work. Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact _ should you require any accommodations. All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found _.

Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision. Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI. That’s Rasa. That’s our message. Join us and add yours. We’re looking for a Director of Customer Success to join our Go-to-market team. Your main goal will be to establish strong, scalable customer relationships that drive adoption, retention, and expansion You will lead a world-class team of Customer Success Managers (CSMs) and partner deeply with our Engineering-led Customer Success Engineers (CSEs) and Forward Deployed Engineers (FDEs). You are the guardian of our Net Revenue Retention (NRR) and the primary driver of the "Rasa Customer Experience." The role reports directly to our Chief Revenue Officer Full-time - 100% remote - Location: USA, East Coast This is a remote position, but we cannot hire anybody outside of the USA for this position. Rasa can not assist with work authorization (visa sponsorship) for this position. Since we're a startup, we need someone who's ready to jump in, be hands-on, and do whatever it takes to help us achieve our goals. We are hiring a Director of Customer Success Manager to support our company's growth by investing in our customers' success, driving retention and expansion, and ensuring customers achieve long-term value. As a Director of Customer Success Manager, you'll make an impact on your team by: Strategic Leadership & Team Scaling Build & Scale: Recruit, mentor, and lead a high-performing team of CSMs across the globe fostering a culture of "Outcome-Obsessed" success. Unified Front: Partnering with the Head of CSE & Head of FDE to bridge the gap between "Technical Success" (CSE/FDE ownership) and "Business Success" (CSM ownership), ensuring a seamless customer journey. Operational Excellence: Design and execute a scalable onboarding motion that drives new customer cohorts toward rapid production deployment and measurable business impact, ensuring high-quality adoption at scale. Value Realization & Revenue Protection NRR Ownership: Direct accountability for protecting and growing our Enterprise ARR. The "Success Gate": Implement and enforce a rigorous "Success Criteria" mandate. No engagement starts without a customer-signed success plan featuring quantifiable KPIs (e.g., deflection rates, CSAT, or cost per intent). Executive Alignment: Personally engage with Director and C-level stakeholders at our top-tier accounts to secure long-term partnership and alignment on the "Value Narrative." The Operating Motion Sales-to-CS Handover: Optimize the "Internal Knowledge Transfer" (IKT) process, ensuring Sales and Solutions Engineering provide the "Value Discovery" needed for a Day 1 head start. 90-Day ROI Focus: Drive the team to achieve Time to First Value (TTFV) milestones, moving customers quickly through onboarding and enablement and into production. Technical Risk Governance: Partner with CSEs to manage the "Technical Red Flag" system—identifying when a customer’s architecture deviates from best practices (e.g., CALM vs. custom RAG) and escalating the business risk to customer leadership. Renewal Rhythm & Automation: Define a standardized renewal motion with fixed cadence (90/60/30 days), templated executive and commercial outreach, AI-driven health and churn scoring in CSP, renewal-play triggers in the CSP, and automated CSM nudges and track adherence and conversion to protect and grow ARR. 8–10+ years in Customer Success leadership, specifically within complex, developer-centric SaaS or AI platforms (e.g., Databricks, Snowflake, Amplitude, or similar). Proven track record of managing both CSMs and high-touch Technical Account Managers (TAMs) or CSEs. You know how to lead technical people toward business outcomes. You have successfully built and scaled CS teams from $10M to $50M+ ARR in a high-growth environment. Strong background in NRR, churn analysis, and renewal negotiation. You view Customer Success as a revenue-generating function, not a cost center. While you are a business leader, you are comfortable discussing AI architecture, LLMs, and API integrations with CTOs and Lead Developers. Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you! Rasa Customer Success sits in the Go To Market organisation and is currently a size of five CSMs and growing with the growth of our business. The team is spread out globally, 50/50 between EMEA and NAMER. Flexible hours and a dedicated remote budget A stipend for professional development & 6 paid education days to help you grow within your role Unlimited PTO + paid sick leave + paid public holidays A MacBook, and other tech to help you do your job We have regular remote team events, as well as an annual company-wide offsite Health benefits 401(k) contribution with up to 4% match Equity options You can find more information about our benefits per location here: _ Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence. You can find answers to FAQs from candidates about this role specifically on our _ sheet. Rasa is an equal opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age. You must be located in and a resident of the location(s) listed for us to proceed with your application.

BeaconFire is based in Central NJ, specializing in Software Development, Web Development, and Business Intelligence; we are looking for candidates with a strong background in Software Engineering or Computer Science for a Java/Software Developer position. Responsibilities: • ● Develop software and web applications using Java 8/J2EE/Java EE (and higher), React.js,Angular2+, SQL, Spring, HTML5, CSS, JavaScript and TypeScript among other tools;, • ● Write scalable, secure, maintainable code that powers our clients’ platforms;, • ● Create, deploy, and maintain automated system tests;, • ● Work with Testers to understand defects opened and resolves them in a timely manner;, • ● Support continuous improvement by investigating alternatives and technologies and, • presenting these for architectural review;, • ● Collaborate effectively with other team members to accomplish shared user story, • and sprint goals;, • Basic Qualifications:, • ● Experience in programming language JavaScript or similar (e.g. Java, Python, C, C++, C#, etc.) an understanding of the software development life cycle;, • ● Basic programming skills using object-oriented programming (OOP) languages with in-depth knowledge of common APIs and data structures like Collections, Maps, lists, Sets etc., • ● Knowledge of relational databases (e.g. SQL Server, Oracle) basic SQL query language skills, • Preferred Qualifications:, • ● Master’s Degree in Computer Science (CS), • ● 0-1 year of practical experience in Java coding, • ● Experience using Spring, Maven and Angular frameworks, HTML, CSS, • ● Knowledge with other contemporary Java technologies (e.g. Weblogic, RabbitMQ,, • Tomcat, etc.) · Knowledge of JSP, J2EE, and JDBC, • ·, • Compensation: $65,000.00 to $80,000.00 /year, • BeaconFire is an e-verified company. Work visa sponsorship is available.

BeaconFire is based in Central NJ, specializing in Software Development, Web Development, and Business Intelligence; we are looking for candidates with a strong background in Software Engineering or Computer Science for a Java/Software Developer position. Responsibilities: • ● Develop software and web applications using Java 8/J2EE/Java EE (and higher), React.js,Angular2+, SQL, Spring, HTML5, CSS, JavaScript and TypeScript among other tools;, • ● Write scalable, secure, maintainable code that powers our clients’ platforms;, • ● Create, deploy, and maintain automated system tests;, • ● Work with Testers to understand defects opened and resolves them in a timely manner;, • ● Support continuous improvement by investigating alternatives and technologies and, • presenting these for architectural review;, • ● Collaborate effectively with other team members to accomplish shared user story, • and sprint goals;, • Basic Qualifications:, • ● Experience in programming language JavaScript or similar (e.g. Java, Python, C, C++, C#, etc.) an understanding of the software development life cycle;, • ● Basic programming skills using object-oriented programming (OOP) languages with in-depth knowledge of common APIs and data structures like Collections, Maps, lists, Sets etc., • ● Knowledge of relational databases (e.g. SQL Server, Oracle) basic SQL query language skills, • Preferred Qualifications:, • ● Master’s Degree in Computer Science (CS), • ● 0-1 year of practical experience in Java coding, • ● Experience using Spring, Maven and Angular frameworks, HTML, CSS, • ● Knowledge with other contemporary Java technologies (e.g. Weblogic, RabbitMQ,, • Tomcat, etc.) · Knowledge of JSP, J2EE, and JDBC, • ·, • Compensation: $65,000.00 to $80,000.00 /year, • BeaconFire is an e-verified company. Work visa sponsorship is available.

Carney, Sandoe & Associates, an education recruitment firm, is currently seeking Elementary Spanish Teachers for the 2026-2027 school year at independent schools in New York, NY. About CS&A: Our free job placement service connects educators with independent and private schools that align with their specific needs and qualifications. By getting to know each candidate personally, we match them with the right opportunities—saving time and ensuring the best match. Our mission is to help educators find roles where they can truly thrive. We have positions nationwide and internationally. Elementary Spanish Teacher Responsibilities: • Teach several Spanish courses for students in grades K-5., • Design and implement Spanish curriculum for lower school students., • Conduct research on teaching methods, materials, and language games that can be used in class., • Cultivate an immersive classroom environment that supports authentic language acquisition, • Monitor student's progress by writing up reports and grading assessments., • Organize feedback sessions with students and their parents if applicable., • Identify students needing additional support and coordinate intervention sessions to improve academic performance., • Participate in regular professional development activities to stay current with best practices and innovation in language education. Elementary Spanish Teacher Requirements: • Bachelor’s degree in Spanish, Education, or related required. Master's degree preferred., • Fluency in Spanish required., • 2-3 years of previous K-12 teaching experience., • No teaching license or credential is required., • Strong interpersonal as well as written and verbal communication skills., • Well-organized and able to handle multiple responsibilities., • Detail-oriented and resilient. Additional Desired Qualities: • A desire to be involved in extra-curricular activities as well as the broader school community., • Willingness to work with lower school students. Potential Benefits: Compensation and benefit packages are competitive but will differ by school and will typically depend on geographic location, your experience, and your level of degree. 💵 Competitive pay 🧠 Professional Development Opportunities ✏️ Classroom Resources 🏥 Medical, dental and vision insurance 😃 401(k) plan – Employer match ⛱️ Paid holidays, vacation and personal time 🏠 Housing (boarding schools only) Carney Sandoe does not discriminate on the basis of physical handicap, sex, race, creed, color, sexual orientation, gender identity, or national or ethnic origin in administration of its services, consulting, events, professional development, or other programs.

Carney, Sandoe & Associates, an education recruitment firm, is currently seeking French Teachers for the 2026-2027 school year at private and independent schools in New York, NY. About CS&A: Our free job placement service connects educators with independent and private schools that align with their specific needs and qualifications. By getting to know each candidate personally, we match them with the right opportunities—saving time and ensuring the best match. Our mission is to help educators find roles where they can truly thrive. We have positions nationwide and internationally. French Teacher Responsibilities: • Develop engaging lesson plans and curricula tailored to the needs and skill levels of individual students., • Teach French language skills in listening, speaking, reading, and writing through a variety of instructional methods., • Create opportunities for students to practice conversational French and improve pronunciation and comprehension., • Teaching students about French culture, which may include festivals, traditional food, and dress, and social conventions., • Organizing fun events where students can showcase their French language skills., • Communicate with parents regarding student progress and behavior., • Participate in regular professional development activities to stay current with best practices and innovation in language education. French Teacher Requirements: • Bachelor’s degree in French, Linguistics, Education, or related required. Master's degree preferred., • Proven written and verbal proficiency in French., • 2-3 years of previous teaching experience., • No teaching license or credential is required., • Strong interpersonal as well as written and verbal communication skills., • Organized, dependable, and eager to contribute to the school community., • Willingness to assist with extracurricular and school community activities. Additional Desired Qualities: • Knowledge of ACTFL standards preferred. Potential Benefits: Compensation and benefit packages are competitive but will differ by school and will typically depend on geographic location, your experience, and your level of degree. 💵 Competitive pay 🧠 Professional Development Opportunities ✏️ Classroom Resources 🏥 Medical, dental and vision insurance 😃 401(k) plan – Employer match ⛱️ Paid holidays, vacation and personal time 🏠 Housing (boarding schools only) Carney Sandoe does not discriminate on the basis of physical handicap, sex, race, creed, color, sexual orientation, gender identity, or national or ethnic origin in administration of its services, consulting, events, professional development, or other programs.

We’re working with a Global Crypto focused Hedge Fund looking to onboard a crypto-focused Senior Quantitative Researcher in their NYC office to design, implement, and run systematic trading strategies across digital asset markets. You’ll own the full lifecycle: from research and model prototyping to execution, risk management, and post-trade analytics while collaborating with engineering to enhance infrastructure and data pipelines. The ideal candidate pairs rigorous quantitative skills with practical market intuition in 24/7, high-volatility environments. Role & Responsibilities: • Research, design, and deploy alpha signals and market-making/arbitrage strategies across centralized and decentralized crypto venues., • Build, backtest, and optimize models using high-frequency market data; drive continuous improvement through robust experiment design and performance attribution., • Own production trading: monitor strategies, manage parameters, and respond to market conditions with disciplined risk controls., • Partner with engineering to enhance low-latency execution, data quality, and simulation frameworks; contribute to tooling and automation., • Implement portfolio construction, transaction cost modeling, and risk management (liquidity, slippage, tail risk, venue/operational risk)., • Produce clear, data-driven reporting on PnL drivers, risk exposures, and strategy health. Requirements: • Advanced quantitative background (e.g., MS/PhD in Math, CS, Statistics, Physics, EE) or equivalent industry experience in systematic / quantitative trading., • Strong programming proficiency (Python preferred; C++/Rust/Go a plus) and fluency with data structures, numerical methods, and distributed computing., • Proven track record building and running strategies in crypto or HFT/market-making (tick-level data, microstructure, latency-aware execution) as a Quantitative Trader., • Deep understanding of crypto market structure (CEX/DEX, funding rates, basis, liquidity fragmentation, gas/MEV, custody/operational considerations)., • Expertise in statistics and ML for time series (signal discovery, feature engineering, regime detection, cross-validation, overfitting controls)., • Rigorous risk mindset and production discipline: monitoring, alerting, rollback plans, and thorough documentation. Compensation & Benefits: • Competitive base salary ($200k to $250k) and PnL tied bonus structure, • Comprehensive benefits package including health coverage and retirement plans.

We are looking for a C++ Software Engineer with min 1+ years of experience, a strong academic foundation, and a high-flyer trajectory to join a top-tier HFT firm to work with a world-class team of engineers and quants to re-define ultra-low latency trading. Highlights: • Flat structure, high ownership, fast iteration., • Work with some of the brightest minds in the industry/ HFT trading system., • Top-of-market compensation + performance-based bonuses, • Cutting-edge infrastructure, direct-to-market latency focus Responsibilities: • Design and optimize ultra-low-latency trading systems in modern C++., • Collaborate with researchers and traders to deliver production-ready quant strategies. Qualifications • 1+ years (No upper limit) of experience in C++ (C++17 or later preferred), • Strong CS fundamentals (data structures, algorithms, memory models), • Degree from a top-tier institution., • Internship or full-time experience in trading, hedge funds, or top tech a plus, • Strong ownership, curiosity, and drive to make an impact, • Proficiency in both Chinese and English to liaise with the global collaboration. Compensation Range (as required by NYC law): Base salary: $90,000 – $250,000/year + Performance-based bonus + Competitive benefits Actual compensation will be determined based on experience, skillset, and alignment with role expectations.

Carney, Sandoe & Associates, an education recruitment firm, is currently seeking a Middle School French & Latin Teacher for the 2026-2027 school year at an all boys' school in New York, NY. About CS&A: Our free job placement service connects educators with independent and private schools that align with their specific needs and qualifications. By getting to know each candidate personally, we match them with the right opportunities—saving time and ensuring the best match. Our mission is to help educators find roles where they can truly thrive. We have positions nationwide and internationally. French & Latin Teacher Responsibilities: • Teach French courses for grades 6-8 and introductory Latin courses for grades 5-6., • Develop engaging lesson plans and curricula tailored to the needs and skill levels of individual students., • Teach French and Latin language skills in listening, speaking, reading, and writing through a variety of instructional methods., • Create opportunities for students to practice conversational French and/or Latin., • Organizing fun events where students can showcase their French and/or Latin language skills., • Communicate with parents regarding student progress and behavior., • Participate in regular professional development activities to stay current with best practices and innovation in language education. French & Latin Teacher Requirements: • Bachelor’s degree in French, Latin/Classics, Linguistics, Education, or related required. Master's degree preferred., • Fluency in French required., • Proficiency with Latin required., • 3-5 years of previous elementary or middle school teaching experience., • No teaching license or credential is required., • Strong interpersonal as well as written and verbal communication skills., • Organized, dependable, and eager to contribute to the school community., • Willingness to assist with extracurricular and school community activities. Additional Desired Qualities: • Knowledge of ACTFL standards preferred. Potential Benefits: Compensation and benefit packages are competitive but will differ by school and will typically depend on geographic location, your experience, and your level of degree. 💵 Competitive pay 🧠 Professional Development Opportunities ✏️ Classroom Resources 🏥 Medical, dental and vision insurance 😃 401(k) plan – Employer match ⛱️ Paid holidays, vacation and personal time 🏠 Housing (boarding schools only) Carney Sandoe does not discriminate on the basis of physical handicap, sex, race, creed, color, sexual orientation, gender identity, or national or ethnic origin in administration of its services, consulting, events, professional development, or other programs.

Mercier Consultancy MD is thrilled to offer an amazing opportunity for a German Speaking Customer Service Agent for Booking.In this enriching role, you will provide exceptional support to German-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoya

Jste konzultant, který má zkušenosti se SAP IS-U nebo SAP C4U a alespoň jedním modulem WM, DM, EDM, IDE, BI, FI-CA nebo CS? Hledáme kolegu/kolegyni, který/á by s námi spolupracoval/a na projektech pro místní i mezinárodní společnosti a pomáhal/a nám zavádět a udržovat technologick

The Growth Customer Success Manager owns the post-sale experience for Clearstory's growing specialty contractor customers. Work at the intersection of Customer Success and AI, helping define what tech-enabled, scalable CS looks like for a growing SaaS company. This leads to an increase in profits, m

You have a Bachelor's or Master's degree in IT/CS/Business with at least 5 years of experience in agile product development (a certification as SCRUM master or agile coach is a benefit). You lead agile teams and facilitate agile practices.

The Customer Success Quality Associate must work closely with the Customer Success Manager/Director to understand the client’s goals and objectives and provide a return on their investment within each aspect of our services. The CSQA focuses on process management, client deliverables, and data integrity within client portfolios. The Customer Success Quality Associate must work effectively and efficiently with the internal support team, external clients and vendors, while complying with corporate or pharmaceutical guidelines. On occasion, the position will require aiding the CSM/CSD on business development and/or business review tasks. No two days will be the same for this organized, efficient individual. Position will provide a range of services: process management, financial management, training and administrative support. What you will do here: Process Management (70%) Provide administrative assistance to M&IW Customer Success Manager/Director, Meeting Owners, Event Experience Managers as requested. These services would include but aren’t limited to: • Manage Account Inbox for new program requests, financial approvals, and other actionable communications, • Enter new meeting requests into M&IW Cvent and manage through the event lifecycle, • Manage projects through the lifecycle in Asana, • Manage Account Playbook and ensure information is updated and new processes are implemented and communicated to operations teams, • Create and manage the templated SOW process from development to signature with support of CSM/Director, • Conduct Cvent audits for all closed programs, • Create and manage reports by account including Cvent and Domo, • Test event websites for technical issues, content, and format prior to launch, • Trigger status change communications to CS & Ops Teams ensuring internal transition process occurs, • Assign coordinators and web designers from M&IW Cvent into client meeting platform, if applicable, • Miscellaneous account projects directed by Customer Success Manager/Director, • Providing back-up and/or overflow support to Account CSL’s and/or CSS due to heavy volume or out of office, • Management of meeting minutes during client conference calls or account team meetings., • Post-meeting survey management, • Post-meeting file closure process, • Sourcing/Meal Caps Compliance assistance (Pharma only), • Review MRF and Smartsheet’s for countries in attendance at IMs, • Compile meal cap grid for Investigator Meetings for review by the sourcing manager/planner, • Manage discrepancies per client specified process Financial & Data Management (20%) • Manage Reconciliation Process, working cross functionally with the Sourcing, CS Team, Operations, and Finance, to ensure all programs are reconciled within SLA guidelines., • Create/update program reconciliation tools that streamline process while ensuring timely audit requirements are met., • Full understanding of the account quality control process to include but not limited to client QC process and resolution methodology., • Communicate with planners and finance to ensure final invoice deadlines are met and all final invoices are completed, • Full understanding of the account processes to include but not limited to client MSA agreements, Change orders and financial management, • Payment request processing, • Notify Event Experience Managers of impending deadlines (SLAs), • Work in conjunction with an Event Experience team to ensure programs are free of errors for deadlines, • Budget creation/management in customer and M&IW systems, • Reconciliation management including estimated invoice and final invoice requirements, • Manage all client reporting needs (commission, quarterly reports, workload) Limited Project Management Services (10%) • Communicating with new and existing clients on program needs, • Drive client calls as well as internal calls when needed, • Limited travel for execution of programs – approx. 15%, • Assigned as an Attendee Experience Coordinator (as required), • Compile and distribute Executive Summaries and other post-event reports (as required), • Source and secure space at off-site venues and restaurants, • Creation/distribution of travel letters, • Creation/management of meeting agenda, • Creation of initial meeting resume based on generic meeting information, • System profile management (update meeting profile; manage status movement throughout life of the meeting, etc.), • Research 3rd Party Vendor options and information for meetings., • Provide on-site preparation assistance. These services would include but are not limited to:, • Badge layout/production, • On-Site binder preparation/production, • Registration packet preparation/production, • Pre-mailer preparation/production, • On-site supply preparation/shipment, • Ability to manage 3rd Party Vendors. Clearly & effectively communicate to each vendor the requirements and specifications, negotiate cost savings, and manage payment/reconciliation process, • Shipping and receiving management Training • Create training documents, recordings, and templates and review with current and new event managers, • Participate in internal and external client trainings, • Participate in monthly client vendor calls disseminating information to M&IW account teams, • Participate in Weekly Client calls with CSM, as needed, • Present at internal trainings on new client and internal rollouts, • Set-up trainings with new M&IW hires to review specific account processes, • Seek out training and advancement by working with senior individuals in the department, • Find opportunities to increase industry knowledge through training and networking Administrative Services • Provide administrative assistance to M&IW Customer Success Team, Client Meeting Owners, Client Meeting Planners, and others as requested, • Provide support to all colleagues and account team by answering questions or assisting when needed., • Be a liaison between M&IW and the Client to provide updates or answer questions Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Quality Data Associate role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: • Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements., • Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties., • Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member., • Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials., • Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown., • Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays., • Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers., • Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead., • Working in Varying Environments: Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. What we expect: Details of these areas are shared during interviews and monthly reviews: • Cultural Excellence, • Role Expectations, • Emotional Intelligence What you will bring: • Minimum 2 – 3 years of experience, meeting industry preferred, • College degree or equivalent, • Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers, • Wide range of computer skills:, • Proficient in Word, Excel, and Internet/social media, • Database management programs (proficient in Cvent), • Outlook (email and scheduling), • Proficient in Cvent, • Knowledge of virtual and hybrid event options, • Pharma experience a plus, • Proven excellent oral and written communication skills in both internal and client-facing environments, • Demonstrated track record of successfully managing multiple projects simultaneously, • Ability to deliver creative outputs in a constricted timeline while maximizing available resources, • Ability to travel at least 25% of the time including internationally, • Experience working in a virtual office environment What we provide: • Competitive salary, • Health, Dental, Vision and Life Insurance options, • 401K plan, • Paid holidays, • Accrued personal time off for vacation and sick leave, • Laptop, additional monitor, and mobile phone, • Global Giveback program for volunteer service, • Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee Who we are: Meeting & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 _ M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions

Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web. At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life. Vercel is looking for a Technical Consultant to assist our Enterprise customers with technical problems and questions when using Vercel products and services. Reporting to the Manager of Technical Consulting, the Technical Consultant will be responsible for informing and training clients in the product's proper use to enhance the customer experience and improve satisfaction. Technical Consultants need to earn our customers' trust and understand technical problems quickly. You will play a major part in the post-sales process and Enterprise customer journey. Expertise in the technical elements of the product and clarity of instruction are important competencies in this position. Success in this role will be demonstrated through improvements in the retention of Enterprise customers by delivering key technical insights and evaluations to ensure success both at launch and scale. You have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve issues. You are excited about the opportunity to involve yourself with the technical evolution of both global brands and new start-ups. The Technical Consultant will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience. • Ensure that Enterprise customers are receiving and understanding the value of the platform., • Provide product expertise and strategic consultation during the Enterprise customer journey., • Provide training sessions to Enterprise customers., • Attend onboarding and pre-production calls as a technical authority., • Know the Vercel platform and Next.js framework inside and out, learning daily., • Work with other members of CS to provide assistance both internally and externally., • Develop close partnerships with the CSM team to understand customers’ goals., • Work with external engineering and infrastructure teams to convey product gaps and needs., • Ensure customers have immediate concerns resolved but with a long-term outlook., • Specialize in a few product areas and own that within the team., • Improving existing, and identifying new, internal documentation, processes and policies., • Assist and coordinate with Customer Success Managers with Enterprise requests., • You lead by example and develop more junior members of the team., • You understand modern web architecture, frontend development, and serverless computing., • You are experienced with incident management and procedural communication., • You possess exceptional communication skills., • Unrivaled sense of autonomy, ownership, and comfort with a fast-paced startup., • You are comfortable working with a fully remote, globally distributed team., • You have a passion to deliver a customer experience second to none., • Availability to work within a weekend and on-call rota., • 3+ years experience in a customer success, sales, or onboarding/implementation role at a SaaS company., • 5+ years experience with front-end web development or using React in a production setting., • Have experience using Next.js., • Have experience supporting backend runtime environments, especially Node.js., • Have experience with CDNs and a good understanding of caching techniques., • Work with monorepos and/or custom, complex CI/CD pipelines., • Thoroughly understand DNS and can explain this clearly to others., • Great compensation package and stock options., • Inclusive Healthcare Package., • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills., • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays., • Remote Friendly - Work with teammates from different time zones across the globe., • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. #LI-NB1

_ builds AI for the mining industry. We integrate with existing mine infrastructure — cameras, SCADA systems, drones, and data repositories — to predict equipment failures, detect unsafe behaviors, and optimize operations. Our platform deploys intelligence in various ways to improve productivity and safety — monitoring PPE compliance via computer vision, optimizing froth flotation processes, analyzing longwall shearer performance, tracking MSHA citation patterns, and more. Our founders started their careers at Palantir before going on to build Blend Labs (publicly traded fintech, founded as CTO) and Even (acquired by Walmart). Our leadership team brings experience from Uber, Metropolis, and other high-bar organizations. We're a small, senior team that ships daily to production mines. AI isn't just our product — it's how we build. We're an AI-first engineering team that uses the latest models and tooling throughout our development process, moving faster and at higher quality than traditional teams our size. Our culture values high agency, deep ownership, collaboration, and autonomy across a fully remote workforce. Teams here move quickly and make meaningful contributions to a product that shapes global industrial outcomes. What You'll Do You'll work alongside senior engineers on real features that run at active mine sites — not internal tooling or throwaway projects. We expect new grads here to ramp quickly and take on meaningful ownership within their first few months. Build and extend our TypeScript backend serving real-time mining operations data Ship features end-to-end: from database to API to React UI Work on applied AI features using LLMs for intelligent analysis and automation Contribute to computer vision pipelines leveraging AWS Rekognition, TensorFlow, and OpenCV Deploy to production with CI/CD, with increasing ownership over time Interact directly with users and translate real-world operational challenges into features Work closely with our CEO and a senior team invested in making you great Tech Stack Backend: TypeScript, Node.js, Prisma, PostgreSQL, GraphQL Frontend: TypeScript, React AI/ML: LLMs, AWS Rekognition, TensorFlow, OpenCV Infrastructure: Docker, Kubernetes, DigitalOcean, AWS What We're Looking For Must-Have Qualifications BS in Computer Science or a related field (completed or completing in 2025) Strong CS fundamentals — data structures, algorithms, and system design Proficiency with agentic coding tools (Claude Code, Codex, or Cursor) and an AI-first development style Comfort working across the stack Ability to work independently and ramp without heavy hand-holding US citizen or permanent resident, based in the US Nice-to-Have Qualifications Prior internship experience working on a production codebase Strong TypeScript proficiency AI, computer vision, or ML experience Startup or fast-paced team experience What You'll Get Competitive salary and equity Real ownership from day one: your code ships to production mines Direct mentorship from a senior team with deep startup and industry experience A front-row seat to building AI infrastructure for a critical global industry Interview Process Engineering quiz (async, ~60 min) — A 10-question code reading and analysis assessment. You pick your language (TypeScript, Python, Go, or C++) and answer questions covering code comprehension, bug detection, performance analysis, and system design. No trick questions — we're testing how you think about real code. Live coding interviews (3 x 1-hour sessions) — Algorithmic problem solving and a simulated development tasks. Behavioral interview with senior leadership — Culture fit, working style, and past experience. Reference checks

_Overview of Job Function: The CS Journey & Programs Specialist is responsible for designing and operationalizing Verint's customer journey framework and building the stage-specific resources that Customer Success Managers use to deliver consistent, outcome-focused engagements. This role translates journey architecture into practical toolkits, visual and multimedia resources, and scalable assets that serve both Named CSMs and Verint's long-tail customer base. This is a hands-on individual contributor role that blends strategic thinking with creative execution. You will own the journey map as a living artifact, build adoption toolkits tied to each lifecycle stage, and produce lightweight multimedia resources that help CSMs and customers move through critical moments of truth. You will work cross-functionally with Product, Marketing, and Sales while keeping the voice and perspective firmly rooted in Customer Success. Principal Duties and Essential Responsibilities: Customer Journey Mapping & Framework Ownership • Design, document, and continuously refine Verint's customer journey maps, defining lifecycle stages, critical moments of truth, expected customer outcomes, and the appropriate digital/human engagement blend at each stage., • Translate journey maps into stage-gate criteria and triggers that CSMs use to assess customer health, determine next actions, and identify escalation points., • Partner with Customer Success leadership to validate journey frameworks against real customer data and field feedback from CSMs., • Maintain the journey framework as a living document, incorporating changes driven by new product launches, segmentation shifts, or evolving CS strategy. Adoption Toolkits & CSM Resources • Build and maintain adoption toolkits tied to specific journey stages, packaging technical documentation, best practices, and use-case guidance into formats CSMs can deliver directly to customers., • Develop CSM-ready assets for onboarding, adoption, value realization, expansion, and renewal preparation that drive consistency across the Named CSM team., • Curate and repackage existing product, sales, and marketing materials into a unified Customer Success perspective, ensuring resources are practical, current, and easy to consume., • Create scalable resources for the Digital CS team, adapting Named CSM toolkits into self-service formats suitable for tech-touch segments. Multimedia & Visual Resource Development • Produce lightweight video and visual resources such as product walk-throughs, webinar promotions, feature highlight clips, and FAQ explainers by synthesizing technical documentation and SME input., • Develop and manage a resource calendar that aligns multimedia production with product releases, seasonal renewal cycles, and CS campaign priorities., • Own the voice, tone, and visual consistency of all customer-facing CS resources to ensure clarity, accuracy, and alignment with Verint's brand standards. Cross-Functional Coordination • Forge working relationships with Product, Marketing, and Sales to stay ahead of releases, messaging shifts, and go-to-market changes that impact the customer journey., • Collaborate with Marketing on customer-facing communications to ensure CS resources complement (not duplicate) existing marketing assets., • Partner with the Sr. Manager, Value & CS Programs to align resource development priorities with broader CS objectives, playbook requirements, and value framework initiatives. Measurement & Iteration • Define and track usage and effectiveness metrics for journey assets, toolkits, and multimedia resources to inform iteration priorities., • Gather structured feedback from CSMs on resource quality, gaps, and field applicability to drive continuous improvement., • Bachelors degree in a related field or equivalent experience., • 5+ years of experience in Customer Success, Customer Success Operations, Customer Education, or a related function within a B2B SaaS or enterprise software environment., • Demonstrated experience designing or operationalizing customer journey maps or lifecycle frameworks., • Strong writing, editing, and storytelling skills with the ability to translate technical material into clear, customer-friendly resources., • Experience producing lightweight video or multimedia assets (scripting, recording, basic editing); full production expertise not required., • Experience working with CRMs (Salesforce), CSPs (Totango), or similar platforms., • Ability to manage multiple concurrent projects and stakeholders in a matrixed organization., • Proactive, self-directed working style with a bias toward execution., • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, and credit/drug screening where applicable. Preferred Requirements • Experience building adoption programs, onboarding toolkits, or lifecycle-stage resource libraries for Customer Success teams., • Familiarity with digital/scaled CS motions and creating self-service resources for tech-touch customer segments., • Experience supporting enterprise or complex B2B Customer Success organizations with multi-product portfolios., • Comfort working across departments (Product, Marketing, Sales) without direct authority.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Director of Customer Success leads a high-performing organization that drives value realization, retention, and expansion across customers. This executive owns the end-to-end post‑sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to vertical specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross-functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Strategy & Leadership • Define and execute the vertical CS strategy, segmented by sub-vertical and customer tier, • Build, scale, and mentor a diverse team of Customer Success Managers and Directors., • Establish a value framework with finance-relevant KPIs, outcome maps, and executive communications (QBRs)., • Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy • Ensure successful onboarding and time-to-value with robust project governance for complex, multi-stakeholder programs., • Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives., • Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs., • Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem.Cross-Functional Partnerships, • Partner with Product on voice-of-customer, roadmap validation, beta programs, and finance-grade features (security, reporting, controls)., • Partner with Implementation teams for onboarding, reduce time-to-value, and ensure high-quality project delivery., • Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans., • Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives.Operational Excellence, • Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths., • Own CS budget, capacity planning, hiring plan, and productivity benchmarks. EXPERIENCE: • Bachelor's Degree or equivalent (MBA optional but preferred), • 3+ years of related experience in Account Management, • 2+ Years of organizational leadership experience, • 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high-value accounts), • Ability to manage and lead during times of change and organizational transformation, • Understanding how to work growth businesses in a competitive environment, • Excellent tactical execution skills, • Strong sense of process and the ability to innovate on process tools and conventions, • Ability to craft detailed, well-written communications and proposal, • Maintain a high emphasis on teamwork, collaboration, and process innovation, • Ability to influence others through strong verbal and written communication, • Strategic mindset: self-directed, organized, analytical, and have excellent problem analysis/problem-solving skills, • Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations, • Diligent, resourceful, versatile, and able to multitaskWhy First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! More About Our Values Code, • Honor Honesty, Consistency, and Responsibility: Do the right thing, • Cultivate an environment of dignity: Show respect for the individual, • Take an Outside-In approach: Put the client first, • Think out-of-the-box: Innovate and create, • Stay Team-Oriented: Collaborate and appreciate each otherWhat Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $120-130K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. #LI-LR1 United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

SUMMARY The Customer Success Operations team aims to accelerate Wiz’s growth by driving strategy, planning and execution for Wiz’s Success teams. As we continue to grow at an incredible speed, we work to ensure each team member is set up for success at every phase. We take both a bird’s eye view and dive into the weeds to solve problems as a team to drive employee success and revenue. As a Senior Customer Success Operations Analyst at Wiz, you’ll work collaboratively to execute key initiatives in support of our Global Customer Success Organization. You’ll play a critical role in maturing and scaling our Success organization, designing scalable frameworks, and operationalizing premium service offerings that deliver best-in-class experiences for our customers. This is a high-impact role that directly contributes to customer satisfaction, operational efficiency, and long-term growth. A successful candidate for this role works in strategic partnership with our Success teams – Technical Account Management and Customer Engagement - to identify priorities, execute impactful programs and processes, and drive accountability by measuring results. Location We are focused on candidates located in Eastern time zone. WHAT YOU’LL DO • Drive proactive insights from data signals to recommend process improvements for our CS teams, • Receive feedback from Success teams to help define projects and process improvements to ensure an optimal model for our team and Wiz customers, • Work cross-functionally to support operational programs aligned to overall organizational strategy, • Manage scalable "run the business" activities of the Success organization specifically Reporting, and other tools aligned to customer health, retention, and expansion, • Track and measure outcomes of CS initiatives, • Be responsible for data integrity across post sales systems (Salesforce, CS Platform, Looker, etc.) of all data relating to Success programs and processes WHAT YOU’LL BRING • 5+ years' experience supporting CS operations activities, preferably in high-growth SaaS environments, • Strong knowledge of - Salesforce, CS Systems a must - CS Platform, BigQuery, Zendesk, Looker. etc. This is not a systems or CS platform admin role., • Experience with customer health, adoption, Success KPIs, scaled programs, • Experience implementing programs and processes that scale; a willingness to "roll up your sleeves" to get work done as the organization grows, • Proven track record of building trust, communicating effectively and managing expectations with a wide variety of stakeholders at all levels and from a variety of functions, • Proven ability to lead high impact process improvement initiatives while executing hands-on in a fast-paced, evolving environment, • Strong analytical skills with the ability to build and interpret reports, dashboards, and KPIs to inform leadership decision making, • Customer-first mindset with a passion for enhancing customer experiences through process and tooling, • Excellent cross-functional collaboration skills with experience working across GTM, Product, Engineering, and customer-facing teams, • Strong communication skills, • Experience with cloud security or cybersecurity is a plus

Job DescriptionROLE SUMMARY: • Design, configure, deploy, and support ServiceNow Customer Service Management (CSM) solutions., • Translate business requirements into scalable applications with robust reporting and governance. RESPONSIBILITIES: • Lead end‑to‑end CSM implementations from discovery through deployment and hyper‑care., • Configure core CSM: case management, SLAs/entitlements, knowledge, portals/communities, omnichannel intake., • Build reports and Performance Analytics dashboards with KPIs, indicators, and scheduled reporting., • Automate workflows using Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs., • Integrate systems via REST/SOAP; implement secure auth (OAuth2, API keys) and SSO (SAML/OIDC)., • Manage data imports/transforms, data quality rules, and align models with legacy Siebel CRM System., • Enforce platform security and governance: ACLs, roles, RBAC, update sets, source control, environment promotion., • Optimize performance and reliability; troubleshoot incidents/problems and perform root‑cause analysis., • Drive quality assurance (ATF, unit/UAT plans), release notes, upgrades, and regression testing., • Produce documentation (design specs, runbooks) and deliver stakeholder training. RequirementsREQUIRED QUALIFICATIONS: • ServiceNow certification: CIS‑CSM (Customer Service Management)., • 4–6 years hands‑on ServiceNow admin/development; 2+ full CSM implementations., • Platform expertise: configuration/customization across CSM/CRM; Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs., • Reporting & Performance Analytics: KPIs, indicators, widgets, dashboards, scheduled reports, scorecards., • Security & governance: ACLs, roles, data policies, encryption, update sets, source control, CI/CD promotion practices., • Architecture & data: SaaS/multi‑tenant concepts; data modeling; CMDB relationships; familiarity with CSDM., • Integrations: REST/SOAP, webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC., • Delivery excellence: ATF, versioning, release/change management, documentation., • Education: Bachelor’s in CS/IS/Engineering or equivalent experience., • Professional skills: analytical problem‑solving, reliable follow‑through, deadline ownership, independent work, and cross‑team collaboration. PREFERRED / NICE‑TO‑HAVE: • Service Portal, Virtual Agent, Workforce Optimization, Communities for CSM., • Integrations with ITSM, Field Service, CRM, or contact center platforms., • CI/CD (Azure DevOps/Jenkins) and Git for update sets/source control., • Security/compliance awareness (e.g., SOC2, ISO 27001)., • Jira/ADO for backlog management; Confluence for documentation. SUCCESS INDICATORS (6–12 MONTHS): • Production‑ready CSM implementation improving case resolution time and CSAT., • Role‑based dashboards and PA KPIs live for operations and leadership., • Established governance (coding standards, ACL model, CI/CD flow) with reduced platform incidents. Must be ServiceNow Certified Implementation Specialist – Customer Service Management (CIS‑CSM)

In North America, our core expertise is related to commercial & military systems in Aeronautics, Aerospace and Transportation:.Software engineering: real-time embedded & safety-critical control software design, development, testing.System engineering: control Systems Engineering including requiremen

As a Senior Software Engineer, you will work in a team of talented and diverse software engineers to build solutions that improve the agent experience. Under CS Eng, the Workflow Policy team has an opportunity for a Senior Engineer to help drive our initiatives. We are seeking a highly skilled and m

The Digital Led Customer Success Manager reports directly to the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. This is a relatively new team at LaunchDarkly, and the best candidate for this role will have a passion for customer success,

The Customer Success Associate (CSA) is an early-career role on ClearPoint’s Customer Success team. CSAs own a portfolio of small and mid-market accounts end-to-end and partner with CSMs and CS Leadership on larger accounts. The CSA is the customer’s primary advisor for strategy execution inside ClearPoint and is expected to exercise independent judgment on how each customer should be set up, coached, and grown. This is not a checklist role. It is a judgment role. CSAs decide what each account needs, when to push back on a customer request, when to escalate, and what to recommend at renewal. Our customers should walk away from every interaction smarter and better positioned to be the hero inside their organization. That sometimes means redirecting a request that won’t actually serve them, recommending a different scope, or holding the line on a best practice. It always means showing up as a partner who knows the work. This is an AI-first role. CSAs work side-by-side with Agency’s Kai, our AI teammate, from day one. We expect CSAs to design AI-driven workflows for their accounts, exercise judgment over AI output, and decide when to apply it. The CSAs who succeed here will be doing the work of two or three traditional CSAs because of how they use AI. The ideal candidate is smart, hard-working, hungry, and humble—eager to learn without an ego, motivated to own outcomes, and a genuine team player. You read the agenda before the meeting and the report after it. You ask good questions. You don’t need to be told twice.This role’s primary duty is advising ClearPoint customers on how to execute their strategy inside the platform and exercising independent judgment on the matters listed below. Specifically, the CSA will: • Own a portfolio of small and mid-market customers end-to-end. The CSA decides how each account is structured, what the success plan looks like, when to engage, and what to recommend. The CSA is the primary point of contact and the primary decision-maker on day-to-day account strategy., • Make renewal and expansion recommendations. The CSA assesses account health, identifies risk and expansion signals, and makes the recommendation to leadership on renewal terms, expansion opportunities, and at-risk interventions. These recommendations directly influence revenue decisions., • Exercise judgment on customer requests. Decide when to fulfill a request, when to push back, when to redirect, and when to escalate. Customers do not always know what they need; the CSA’s job is to diagnose and advise, not to take orders., • Advise customers on strategy execution methodology. Coach customers on Balanced Scorecard, OKR, and ClearPoint best practices. Influence how the customer organization runs its strategy process—a matter of significance to their business., • Design and run customer working sessions when they add value. The CSA decides cadence, agenda, and approach based on account-specific judgment—not a fixed playbook., • Partner with CSMs on Enterprise and Growth accounts by leading defined workstreams: customer research, working-session prep, customer-facing materials, and analysis. The CSA owns these workstreams and exercises judgment on approach and output., • Drive product adoption by deciding which features matter for each account and how to position them against the customer’s goals., • Design AI-driven workflows. Build prompts, workflows, and automations using Agency and other AI tools. Exercise judgment over AI output, catch errors, and own the final work product., • Provide structured product feedback to Product, Sales, and Marketing as a voice of the customer., • Contribute to internal initiatives that improve how the CS team operates.Outside of the primary advisory duties above, the CSA will also:, • Triage and respond to customer support tickets in coordination with the Customer Support and CSE teams. Support work is a secondary duty and is expected to represent a minority of the role., • Run onboarding sessions for new customers, applying CSA judgment on how each customer should be set up.This job description is not a comprehensive list of duties. Responsibilities and activities may change at any time, with or without notice—often quickly.We measure CSAs on outcomes, not inputs:, • Strategic Coaching. Customers see you as someone who knows the work and helps them think more clearly—not just as a software contact., • Onboarding and Adoption. Your customers reach first value quickly and feel set up for long-term success., • Retention and Expansion. Your renewal recommendations are sound. Your customers renew because ClearPoint is critical to their work, and they grow because you helped them see what was possible., • Judgment Quality. The decisions you make on account strategy, escalation, and customer requests hold up over time., • AI Leverage. You consistently demonstrate that AI is multiplying your output—your responsiveness, your depth, your reach., • Trajectory. You’re visibly getting better month after month. The CSA role is a launchpad into CSM, CSE, and other roles across the company.This is not a 9-to-5 job. We’re also not asking anyone to work 996. The reality sits in between: this is a startup environment, things move fast, and you will not be working banker’s hours. this is a startup environment, things move fast, and CSAs are trusted to be present when it matters and to step back when it doesn’t. What you get in exchange is the chance to shape things and make an impact from day one. Your judgment matters, your work gets seen, and you grow fast. The CSA role is a launchpad—the people who do it well move into CSM, CSE, or other roles across the company. This position is fully remote but candidates must live in the greater DC metro area (DC, MD, VA, PA). Expectation of 2–3 days per month in-office or in-person for team events, working sessions, and customer meetings. We hire and promote against our core values. You should be able to come to an interview with concrete examples from your current or past work and of how you have lived each of them (If those examples don’t come naturally, this probably isn’t the right seat): • We Care About The Customer: A time you made your customer the hero, where they walked away looking smart to their organization because of how you showed up. We are partners, not vendors., • We Play To Win: A time you held yourself or your team accountable for great work, and what you did when the bar wasn’t being met., • We Are Passionate: A time you worked hard, got stuff done, and still made the work fun. Bonus if you can describe a culture you helped build, not just lived in., • We Are Exceptionally Open: A time you flagged a problem early, asked the awkward question, or surfaced something uncomfortable instead of letting it sit., • We Are Welcoming: A time you helped build an environment where people with different backgrounds or perspectives could do their best work., • Hungry. You want the work. You want to learn. You want to be good at this, • Humble. You ask questions, you take feedback, and you don’t pretend to know things, • Fast. You move quickly, write clearly, and don’t need a lot of structure to make progress, • Comfortable with ambiguity. Priorities shift, processes change, and that’s okay, • Direct. You say what you think, you push back necessary, and you don’t hide bad news, • AI-fluent or AI-curious. You already use AI in your day-to-day, • Clear communicator. You write well, you listen, and you can explain things well, • Organized. You can juggle a big task list and prioritize without dropping balls, • Curious. You read. You poke at the edges. You want to understand why, not just what, • Bachelor’s degree or four years of relevant experience., • Working fluency with Microsoft Office Suite required., • Hands-on experience using AI tools (Claude, ChatGPT, Agency, Copilot, etc) preferred., • Previous coursework or experience in strategy or performance management preferred., • Customer-facing experience, particularly in technology, preferred., • $50,000 - $70,000, • Performance-based bonus program, • Competitive salary commensurate with your experience, • Performance-based bonus program, • 100% paid health insurance & dental insurance, • 401(k) program, • Open vacation policy, • Professional development, training, and mentorship programs, • Chance to get in on the “ground floor” of a tech company with startup energy, • Ability to make a difference from day one, • Fantastic colleagues and customers, • Employee referral bonuses to encourage the addition of great new people to the team, • Team events and offsite retreats, • Company organized volunteer days, • Candidates must live within ~100 miles of Arlington, VA and lives in the following states: VA, DC, MD, PA., • Employment is contingent upon successful completion of the I9 Federal work authorization verification. We don't offer visa sponsorship or work permits., • Employment is contingent upon successful background and reference checks. Interested? Please read this posting carefully, visit our website, learn about us, and then apply. To be considered, please fill out the form and attach your resume. We needed someone yesterday, and we are excited to grow our team, so if you're a good fit, expect this process to move quickly. Pre-Employment Background Checks All offers of employment are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary and may include: Social Security Verification, Criminal History, Credit History, Personal and Professional References, social media, Prior Employment Verification, Educational Verification, and Motor Vehicle Records. ClearPoint reserves the right to modify this policy at any time without notice. EEO Statement ClearPoint Strategy provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or genetics. We seek to build a diverse staff representative of the communities we serve. All qualified applicants are strongly encouraged to apply. Physical Requirements This is sedentary work requiring typing and other and repetitive motions. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for operation of a computer and for observing general surroundings and activities. The worker is not subject to adverse environmental conditions.

About the role: The Select Customer Success team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal. As a manager in Select CS, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. his is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. An ideal candidate will be located in either Eastern or Central time-zones, and will have the ability to travel to the United States for necessary customer travel. You should apply if: • You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster., • You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable., • You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team., • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment., • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: • Ensure ongoing success and value realization for Samsara’s enterprise customers., • Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service., • Find and grow the next generation of CSMs at Samsara., • Keep executives informed of progress and advocate for change when needed., • Lead from the front with a willingness to get your hands dirty., • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices., • Hire, develop, and lead an inclusive, engaged, and high-performing team. Minimum requirements for the role: • 8+ years in Customer Success, account management, or consulting., • 3+ years in management positions, including recruiting and retaining top talent., • Experience with $1M+ ACV customers., • Experience with Enterprise SaaS., • Ability to travel within the United States for customer meetings and events (up to 25%)., • Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology., • Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite., • Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance., • Solutions-focused with strong problem-solving skills and a bias for action., • Ability to think big while also executing with excellence., • Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment., • Diplomacy, tact, and poise under pressure when working through customer issues., • Demonstrated ability to foster an inclusive team environment that values diverse perspectives., • Bachelor's degree from a 4-year institution. An ideal candidate also has: • Led a team where each team member managed a portfolio of 8-20 accounts., • Experience using Gainsight., • Passion for going above and beyond the call of duty for their customers and team members., • Proven track record of partnering with account executives to develop and execute commercial expansion strategies., • Strong program management experience., • Strategic consulting experience.

The Opportunity As a Customer Success Manager, you’ll be the trusted guide for primary care providers navigating the critical shift to value-based care. You are the key to unlocking our customers' success, ensuring they have the relationships, tools, and strategies needed to deliver better patient outcomes. Your passion for building relationships and driving performance will directly empower physicians, create a more sustainable healthcare future, and be central to our mission. Who We Are Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes. Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare. What You'll Do You will own the post-sale success and satisfaction of a dedicated portfolio of primary care provider accounts in our digital first segment, serving as a strategic partner from implementation to renewal. Your work will ensure customers are fluent in value-based care programs, adept with our technology, and positioned for long-term performance. Given the size of the portfolio, we are looking with candidates with experience in low touch models and bring a focus on scalable growth and automation of processes. Own a portfolio of about 115 accounts, facilitating a smooth onboarding process, driving product adoption, and serving as their main point of contact. Lead customer engagements, including quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl’s value. Develop scaled engagement methods that engage end users through campaigns, newsletters, and proactive touchpoint Drive the successful integration of our technology tools into customer workflows through effective education and practice transformation support. Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management. Collaborate with internal Practice Transformation, Data Science, and ACO Operations teams to deliver insights that optimize provider performance and success. Partner with our CS Operations and Growth teams to secure contract renewals and drive account expansion. Develop compelling, data-backed narratives with the Customer Marketing team to effectively communicate business updates and establish Pearl’s value. What You’ll Bring You are a natural relationship-builder and strategic thinker, skilled at helping customers navigate complexity and achieve their goals. Your experience has prepared you to guide healthcare providers through a significant operational transformation with empathy and data-driven expertise. Must-haves: A Bachelor’s degree or equivalent professional experience. 3-5 years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management. Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership. A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience. Willingness to travel up to 25% for critical in-person customer meetings. Nice-to-haves: Experience working at an Accountable Care Organization (ACO) or a healthcare technology enablement company. Direct experience working with and supporting primary care providers. Proficiency in using CRM analytics (especially HubSpot) and internal dashboards to measure outcomes and allocate resources. A track record of successfully achieving account expansion or renewal targets. A deep understanding of the provider landscape, including relevant technology vendors and evolving priorities. Experience successfully leveraging AI technologies to drive a process more efficiently. This role might not be for you if: You prefer to operate as a solo contributor and might not have a demonstrated history leveraging cross-functional relationships. You prefer highly structured or predictable environments with established, unchanging processes. You are unable to meet the travel expectations for the role. Our Values 🤝 Collaborate to Innovate: We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions. 🗣️ Trust Through Transparency: We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate, from building products to fostering relationships, and is crucial to our ability to communicate openly and gain trust. ❤️ Serious Impact, Big Heart: We go above and beyond with our efforts to empower proactive, patient-centered care — and we celebrate every step forward. Humor and positivity fuel our creativity, strengthen relationships, and remind us to acknowledge the journey as much as the destination. We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination. The expected offer for this role includes the following components: Base Salary Range: $85,000 - $115,000 per year. Additional Compensation: This role is eligible for a discretionary performance bonus and equity options. Benefits: We offer a competitive benefits package. More on our careers page. Final compensation for this role will be determined by a variety of factors, including a candidate's relevant skills, experience, labor market conditions, and location. We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired. While steps may vary by role, you can typically expect: Initial Screen: An intro call to discuss your background and motivations. Panel Interview: A round of interviews with teammates and cross-functional partners. Case Presentation: A scenario inviting you to walk our team through a real-world problem or relevant challenge. Executive Interview: Final conversation(s) with 1-2 of our leaders.

About Pallet Pallet is building AI Agents to transform logistics — a $12 trillion global industry. We’ve raised $50M from top investors including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under two years, we’ve achieved 700% revenue growth and are just getting started. Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow logistics teams down — from scheduling and appointment setting to data entry and load management. Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time, and integrate directly with customer systems. As logistics providers look to generative AI to drive efficiency, many are turning to Pallet to lead the way. With deep industry expertise and cutting-edge AI capabilities, we’re positioned to build the next $10B company in logistics. Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of logistics tech. Build Your Own Role — Customer Success at Pallet We’re always excited to meet thoughtful, driven people who are passionate about helping customers succeed — especially in complex, operational industries like logistics. Even if we don’t have a customer success role that’s a perfect match right now, we’d love to hear how you think you could make an impact at Pallet. This is your opportunity to pitch us: What would you build, lead, or improve if you joined our team? Whether you’re passionate about onboarding, retention, product enablement, or strategic account growth — we’re open to crafting the right role for the right person. What We’re Looking For While the specifics may vary, we’re especially excited to meet folks who: • Take ownership and love turning messy processes into well-oiled machines, • Have experience in startup or high-growth environments, • Are passionate about delivering real business impact for customers, • Communicate clearly and proactively — both internally and externally, • Can confidently articulate where they’d drive value within our mission What You Might Work On Depending on your background and interests, you could help lead or contribute to: • Building and scaling our onboarding and implementation workflows, • Creating proactive playbooks to increase customer engagement and retention, • Working cross-functionally with Product and Engineering to translate feedback into action, • Driving upsell/expansion opportunities and managing strategic accounts, • Launching new CS tooling or automation that improves efficiency At Pallet, we move fast, care deeply about customer outcomes, and are building a team that thrives on trust, accountability, and creativity. If you're excited about our mission and want to help transform logistics through world-class customer success, we’d love to hear from you. Location: Open to remote or in person in San Francisco office 3-4x a week. Top-Tier Benefits: 🩺 Health, Vision, and Dental benefits 🏝️ Flexible PTO ➕ Life Insurance and Accidental Insurance ❤️‍🩹 Short-Term Disability Coverage 💸 Generous salary and equity for all staff 🪜 401k option; helping you save for the future 📚 Yearly learning and development stipend 🚌 Commuter benefits for Bay Area employees 🚘 Uber ride stipend if you ever have to work late in the office 🏡 Remote office home stipend to get you comfy in your space 🍔 Daily catered lunches provided by Sharebite (every meal you order, one meal gets donated) ✈️ Onboarding trip to San Francisco HQ if you work remotely 🥤 Monthly happy hours 🎉 Annual Company Offsites; our last one was in Napa Wine Country 🍷 Pallet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. We're a fast-growing global team of passionate professionals, and we're now looking for a Customer Support Associate based in Latin America to support our growing customer base in the region. This role is crucial to ensuring a seamless customer experience by providing timely, empathetic, and solution-oriented support across multiple channels. The ideal candidate is tech-savvy, fluent in English, Portuguese, and Spanish, and has a strong understanding of SaaS products and customer service best practices. Responsibilities: • Respond to customer queries (Billing and L1 Support) promptly and accurately via phone, email or chat., • Identify customer needs and help customers use specific features., • Analyse and report product malfunctions., • Update our internal databases with information about technical issues and helpful customer discussions., • Share feature requests and effective workarounds with team members., • Inform customers about new features and functionalities., • Follow up with customers to ensure their technical issues are resolved., • Gather and share customer feedback with our Product, Sales and Marketing teams., • Minimum of 2 years experience as a Customer Service Support or similar CS role., • Proficiency in English, Portuguese and Spanish is a must., • Comfortable in providing customer support across multiple channels including Email, Chat, and region-specific platforms such as WhatsApp., • Experience working within a SaaS environment is required., • Experience using Ticketing Platforms like Zendesk/Freshdesk/Intercom and remote support tools., • Must have a strong understanding of how CRM systems work., • Excellent communication and problem-solving skills., • Ability to demonstrate patience when handling complex queries and challenges., • Flexible to work at night shifts.

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. About the Position As a Staff Frontend Engineer, you’ll lead the architecture and evolution of the user facing experience across Vetcove’s platforms. You’ll own critical frontend systems that power how tens of thousands of veterinary professionals and millions of pet parents interact with our products daily; from clinical workflows to patient care tools. This role goes beyond implementation. You’ll define frontend strategy, establish best practices, and shape how our applications scale in performance, usability, and maintainability. You’ll work closely with product, design, and backend teams to deliver seamless, high-quality user experiences at scale. About Our Team We’re a fast-moving team solving big challenges in a field that’s rapidly adopting technology. Our platform powers every aspect of veterinary clinic operations, from medical records to pet parent experiences. At Vetcove, engineers work across the stack and have a holistic view of the platform. You’ll have the opportunity to work closely with users, influence the product roadmap, and make a real difference in an industry that impacts millions of animals and their caregivers. We operate in a fully remote environment, giving you the flexibility to do your best work while staying deeply connected to a fast-moving, highly collaborative team. What You’ll Do Lead the architecture, design, and delivery of large scale frontend applications across web and mobile Build and evolve high performance React and React Native applications Define and enforce frontend best practices, including performance optimization, accessibility, and maintainability Develop shared component libraries, design systems, and frontend infrastructure to improve team velocity Drive improvements in application performance, reliability, and user experience Partner closely with product managers, designers, and backend engineers to deliver cohesive, user centered features Mentor junior front end engineers Influence technical direction and frontend strategy across multiple product areas Debug and resolve complex frontend and cross stack issues What We’re Looking For 8+ years of software engineering experience, with a strong focus on frontend development Experience building Claude/Cursor skills to help streamline FE best practices Bachelor’s degree required, CS or technical degree preferred Deep expertise in JavaScript/TypeScript and modern frontend frameworks (especially React) Experience architecting and scaling complex frontend applications and systems Strong understanding of performance optimization, state management, and frontend architecture patterns Experience building and maintaining design systems or shared component libraries Familiarity with mobile development (React Native or similar) is a plus Solid understanding of APIs and backend interactions (REST, GraphQL, etc.) Proven ability to lead projects and mentor engineers Strong communication skills and a product-oriented mindset Comfortable operating in fast paced, evolving environments Tools We Use Backend: Python (Django, Django Rest Framework) Frontend: JavaScript (React, React-Query), TypeScript Datastores: Postgres, Elasticsearch, Redis, Clickhouse Mobile: React Native Version Control: Git Benefits (Full Time Roles) 100% remote within the USA Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At home office set up Bi-annual company retreats Open vacation policy Equity Monthly team events The typical base pay range for this role across the U.S. is: $170,000/year - $230,000/year + significant bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $190,000 - $220,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more Details. To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis. Please note we are unable to sponsor work visas at this time. Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Employment is contingent upon successful completion of a background check. Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

"My Beyond 12 coaches were with me every step of the way…with their encouragement, advice, and dedication they inspired me to try my best! I hope to continue reaching for the stars and return my thanks in the near future for students that come from backgrounds like mine." - Melina, 2016 graduate of Armstrong University Employment Status: Full-time employee Start date: July 1, 2026 Location: Fully Remote - California A DAY IN THE LIFE • 35% Associate Director (ADs) Management & Team Change Leadership — 1:1s with ADs, coaching on leadership and data-informed management, reviewing team performance, leading change management across the Program team, • 25% Program Strategy & Model Development — In partnership with the Chief Program Officer (CPO), translating organizational vision into practice, managing the program model, coordinating learning agendas and testing opportunities with Data & Research,, • 20% Strategy & Innovation — Designing improvements to program systems and tools, collaborating with Product & Engineering on integrated coaching and AI-assisted innovations, advancing a test-and-learn culture, • 20% Cross-Functional Collaboration & Customer Representation — Leading cross-department initiatives, representing Program to select customers and strategic partners, aligning with CS, Strategic Partnerships, and Data & Research YOUR JOB As the Director of Program, you will: • Develop Leaders & Champion Change. Your primary impact is through your Associate Directors. Coach them on how to lead data-informed conversations, manage performance with empathy and accountability, and build team culture. Serve as a change management thought partner to the CPO and together lead the Program team through evolving expectations with clarity and conviction., • Strategize & Innovate. Identify opportunities for improving Program team practices and processes. Design strategic solutions in collaboration with Product & Engineering and Data & Research, including AI-assisted tools and systems. Use data storytelling to help your team understand what the data reveals and what it means for coaching., • Own Program Coherence & Fidelity. Hold ultimate responsibility, alongside the CPO, for how fully the program model is implemented. Serve as the primary leader for the quality assurance function, working closely with the ADs. Manage program model development, coordinate the implementation of learning agendas and pilots, and translate organizational vision into practice. Partner with the Product Manager, CPO, and Chief Technology Officer to advance the integrated coaching product where AI and human coaches work hand-in-hand., • Collaborate Across the Organization. Serve as the CPO’s strategic partner and primary delegate on program decisions. Work across departments to ensure alignment between what is sold, communicated, and delivered. Join the ADs and CPO in representing Program across the organization and to customers and strategic partners. YOUR TEAM • You will report to the Chief Program Officer and serve as her strategic partner in moving the Program team toward the organization’s vision of scale while maintaining impact for students., • You will manage two Associate Directors of Program. You are the senior-level manager for the coaches, Program Associate, and other staff who report to the Associate Directors. YOUR RESPONSIBILITIES (include, but are not limited to) • During consistently scheduled meetings, provide personalized leadership to your Associate Directors, offering guidance, modeling data-informed management, and developing their capacity to lead their teams with both empathy and accountability., • Assess and analyze coach and student data across teams to identify program-wide patterns. Build your ADs’ ability to conduct this analysis independently so they surface insights and bring plans proactively., • Own the design and maintenance of the performance support framework for the Program team. Ensure ADs understand how to manage it day to day, implementing it consistently with an eye toward learning and growth., • Lead the change management process when program expectations, tools, or coaching models evolve. Bring ADs into the rationale early, provide context, gather their input, and resolve their questions before changes are communicated to coaches., • Hold responsibility, alongside the CPO, for implementation fidelity across the program model, so the Program team exceeds goals for student satisfaction, engagement, and persistence. Anticipate and resolve systemic barriers to execution, ensuring clarity in roles, ownership, and decision-making., • Partner with the Product Manager, CPO, and CTO to advance the integrated coaching product, ensuring that human and AI coaching work hand-in-hand and that the student experience is consistent across both., • Identify and design improvements to program systems, tools, and processes in collaboration with Product & Engineering and Data & Research. This includes AI-assisted innovations, helping translate successful prototypes into organizational systems., • Manage the program model development process, including translating organizational mandates into practice, coordinating systems and tool improvements across departments, and maintaining a learning agenda with Data & Research to guide pilots and measure impact., • Successfully deliver cross-team and Program-specific projects from vision to execution, including project planning, risk identification, and regular progress visibility for senior management., • Serve as a Program lead on strategic partnerships and select customer accounts, representing the coaching team to external stakeholders and coordinating across departments to deliver on commitments., • Collaborate with Customer Success, Strategic Partnerships, and Data & Research to ensure alignment between what is sold, communicated, coached, and measured. Your ADs are already strong cross-functional collaborators; partner with them and the CPO to maintain alignment across teams., • Ensure seamless completion of ongoing and annual program operations (coach onboarding, ongoing training, caseload assignments, coach and student offboarding) through direct ownership or delegation with oversight to your ADs., • Lead all hiring for the Program team, managing outside recruitment consultants and working closely with HR & Operations to design hiring processes, select candidates, and ensure new hires are onboarded and developed to meet Beyond 12’s standards of excellence. YOUR QUALIFICATIONS • Deep commitment to Beyond 12’s mission, vision, and core values: Collaboration, Excellence, Innovation, Knowledge, Respect, and Trust., • Experience developing managers, not just individual contributors. You have built the leadership capacity of people who themselves manage teams., • Demonstrated experience in change leadership and building high-performance team cultures. You have led teams through shifting expectations, evolving roles, and new tools while maintaining morale and performance., • Strong systems thinker with comfort in data-driven management and data storytelling. You use data to understand what’s happening, translate it into narrative, and teach others to do the same., • Ability to hold multiple truths at once and honor complexity, balancing quality, culture, data, and multiple priorities without oversimplifying., • AI literacy and enthusiasm for innovation. Willingness to experiment with AI-assisted tools and processes, and an ability to bridge program needs with technical possibilities., • Strong cross-functional collaboration skills. Experience working across departments to ensure alignment and representing a team’s perspective in organizational strategy., • Proven ability to move projects from vision to execution across multiple teams and timelines. You know how to hold the big picture while managing the details, building shared ownership, surfacing blockers early, and keeping stakeholders aligned from kickoff to close., • Results-oriented and self-directed with excellent organizational and time-management skills., • Excellent interpersonal, oral, and written communication skills., • Familiarity with office productivity programs (e.g., Google Docs, Google Sheets, Slack) and web and mobile communication tools. YOUR IMPACT Your Future Legacy • You developed a leadership team that navigates change, leads with data, and builds coaching teams where both performance and morale are strong., • Your innovative contributions to developing the Program team and advancing integrated coaching define Beyond 12’s ability to deliver excellence to students at scale., • You built a management culture where ADs own their teams' outcomes with confidence, and where leadership capacity grows at every level. WORKING AT BEYOND 12 • Location: California only; Beyond 12 is a fully remote organization., • Benefits: Competitive package, including health, dental, vision, flexible spending account, 401(k), and paid time off., • Salary: $120,000, • You will be a key member of a growing team of passionate individuals who respect, value, and seek diverse ideas and opinions, and who balance hard work with fun and connection. Beyond 12 is an equal opportunity employer and welcomes candidates from diverse backgrounds and those who were the first in their family to graduate from college.

The Community You Will Join: Messaging is a critical component in building connections with our users. Our mission as the Communication Products team is to build a first-class messaging experience at Airbnb, bringing together guests and hosts across the world. We are investing heavily in machine learning to make these conversations smarter, safer, and more productive. As a staff software engineer on this team, you'll lead the technical vision for ML-powered messaging features: architecting and delivering intelligent capabilities end-to-end, partnering deeply with ML and product teams, and raising the engineering bar across the organization. The Difference You Will Make: As a Staff Engineer on the team, you will define and drive the technical strategy for integrating ML capabilities into Airbnb's messaging products, including smart replies, message classification, content moderation, translation, and conversational assistance. You will also own the full lifecycle of ML-powered features: from prototyping and experimentation through launch, monitoring, and iteration. In addition, you will help drive key technical deliverables for the larger Communications organization. A Typical Day: • Design, build, and operate the systems that serve ML models within the messaging stack, with a focus on latency, reliability, and scalability, • Write and review technical designs that solve large, open-ended problems at the intersection of ML and product engineering without clearly-known solutions, • Partner with ML, data science, and product teams to identify high-value opportunities, establish evaluation criteria, and close the gap between offline model performance and production impact, • Collaborate with other engineers and cross-functional partners across Messaging, Trust & Safety, Localization, and Platform organizations to align on long-term technical solutions, • Mentor, guide, advocate, and support the career growth of individual contributors, • Establish engineering standards for ML integration across the messaging surface, including feature flagging, A/B testing, observability, and graceful degradation Your Expertise: • 9+ years of relevant engineering hands-on work experience, • Bachelors, Masters, or PhD in CS or related field, • Demonstrated experience building and shipping ML-powered product features in production environments, including model serving, feature pipelines, online/offline evaluation, and monitoring, • Exceptional architecture abilities and experience with architectural patterns of large, high-scale applications, • Familiarity with NLP/NLU techniques and large language models, particularly as applied to messaging, conversational AI, or content understanding, • Shipped several large-scale projects with multiple dependencies across teams, specifically at the intersection of ML infrastructure and product engineering, • Technical leadership and strong communication skills with the ability to translate between ML research, product goals, and engineering execution, • Experience operating distributed, real-time systems at scale with high reliability requirements, • Experience with real-time messaging systems or event-driven architectures, • Familiarity with ML infrastructure at scale (e.g., feature stores, model registries, online inference platforms), • Prior work on trust & safety, content moderation, or internationalization in a messaging context, • Experience with LLM-based product features, including prompt engineering, retrieval-augmented generation, or fine-tuning Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. _ . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: _. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Director of Customer Success leads a high-performing organization that drives value realization, retention, and expansion across customers. This executive owns the end-to-end post‑sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to vertical specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross-functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Strategy & Leadership • Define and execute the vertical CS strategy, segmented by sub-vertical and customer tier, • Build, scale, and mentor a diverse team of Customer Success Managers and Directors., • Establish a value framework with finance-relevant KPIs, outcome maps, and executive communications (QBRs)., • Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy • Ensure successful onboarding and time-to-value with robust project governance for complex, multi-stakeholder programs., • Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives., • Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs., • Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem.Cross-Functional Partnerships, • Partner with Product on voice-of-customer, roadmap validation, beta programs, and finance-grade features (security, reporting, controls)., • Partner with Implementation teams for onboarding, reduce time-to-value, and ensure high-quality project delivery., • Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans., • Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives.Operational Excellence, • Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths., • Own CS budget, capacity planning, hiring plan, and productivity benchmarks. EXPERIENCE: • Bachelor's Degree or equivalent (MBA optional but preferred), • 3+ years of related experience in Account Management, • 2+ Years of organizational leadership experience, • 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high-value accounts), • Ability to manage and lead during times of change and organizational transformation, • Understanding how to work growth businesses in a competitive environment, • Excellent tactical execution skills, • Strong sense of process and the ability to innovate on process tools and conventions, • Ability to craft detailed, well-written communications and proposal, • Maintain a high emphasis on teamwork, collaboration, and process innovation, • Ability to influence others through strong verbal and written communication, • Strategic mindset: self-directed, organized, analytical, and have excellent problem analysis/problem-solving skills, • Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations, • Diligent, resourceful, versatile, and able to multitaskWhy First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! More About Our Values Code, • Honor Honesty, Consistency, and Responsibility: Do the right thing, • Cultivate an environment of dignity: Show respect for the individual, • Take an Outside-In approach: Put the client first, • Think out-of-the-box: Innovate and create, • Stay Team-Oriented: Collaborate and appreciate each otherWhat Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $130-150K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. #LI-LR1 United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

• Flexible position with option to work In-person (in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY) or fully remote, • Large equity stake + competitive salary + benefits, • Will work directly with the VP build the CS function from ground up, • Full-cycle customer success including onboarding, implementation, expansion, and retention, • Opportunity in proven, de-risked market - founders’ first company in this space acquired for $90M+ by SurveyMonkey Who We’re Looking For • You have knowledge, experience and/or interest in working with and for customer marketing/advocacy teams, product marketers, and content marketers, • You are passionate about evangelizing the customer marketing/product marketing space, • You are empathetic and highly driven to make customers successful, • You understand how customer pain points can help drive product development and business growth, • You have excellent project management and communication skills, and are confident juggling many high priority customers, • You’re highly adaptable, easily acclimating to a growing startup environment, • You have a growth mindset and view setbacks as learning opportunities, not failures, • You’re excited to create, shape and improve new processes and workflows, • You've built Customer Success/Account Management playbooks or processes in both 1:1 and 1:many motions, • You’ve led onboarding, implementation, and renewal conversations with enterprise clients - you understand how to liaise /project manage with both C-levels and entry-level employees alike, • We’re looking for an entrepreneurial customer success manager who is self-motivated, hard-working, driven, humble, intellectually curious, comfortable in a growing startup environment, and eager to build lasting relationships with our customers. You’ll be the second customer success hire working for the VP of Customer Success who has extensive experience in leading customer-facing teams in B2B SaaS. This is a huge opportunity to lead the charge in building relationships, retaining/expanding revenue, and creating advocates with companies like SFDC, SolarWinds, Coupa, Gong and Vanta. Responsibilities • Be the primary point of contact for new customer implementations, including managing various stakeholders, client expectations, scope, and success criteria, • Drive onboarding by running training sessions for end users across marketing, sales enablement, and content to ensure they see maximum value out of UserEvidence, • Learn the product inside and out to be a trusted advisor to our customers, • Drive adoption, retention, and expansion for existing client base, • Identify new expansion and cross-sell/upsell opportunities, partner with Sales counterparts to close renewal deals, • Proactively identify customers who aren’t maximizing their usage and create action plans to reach success, • Find repeatability in processes and build documentation to help scale the CS/AM function, • Build self-serve materials (help articles, video tutorials, and more), • Constantly capture and synthesize product feedback from our customers to surface trends and patterns, make product recommendations to inform product roadmap based on this feedback Skills and Experience • 3-5 years experience in a customer-facing role, ideally in a B2B SaaS startup environment, • Experience defining and executing on end-to-end customer success strategies (implementation/kickoff, project management, engaging/reengaging stakeholders, identifying/mitigating churn risk), • Strong presentation skills - ability to command a room of C-levels and ICs alike, • Strong empathy and ability to connect with others and understand their situation, • Intellectual curiosity - you have the ability to create, understand systems, and experiment/tinker to figure out better ways of doing things, • Competitive comp, bonus, and equity plans, • Flexibility to ber in person (in San Luis Obispo, Nashville, Denver, SLC, Jackson Hole) or fully remote, • Health+Dental+Vision Insurance for you (and any dependents), • Incredible training and career growth opportunity