Buscar empleo: 78 ofertas de trabajo de customer care representative en Troy, New York (abril 2026)

Director of Nursing

hace 2 meses

Albany

Job Description BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone's contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners. Schedule & Location: Schedule: Monday Through Friday From 8am Eastern Standard Time To 5pm Eastern Standard Time Schedule subject to change based on business needs. Location: It is anticipated that an incumbent in this role will work remote in the state of New York. Work location subject to change based on business needs. Job Description: The Director of Nursing coordinates provision of home health services to maintain compliance by directing professional practices, company policies and procedures, standards of practice, local, state and federal rules and regulations, and URAC/ACHC standards. The DON organizes, plans, implements, and evaluates agency services, programs and activities, with oversight of subcontracted services. Ensures adequate, effective, efficient, and appropriate delivery of services to maintain quality day to day care for all clients. The primary purpose is to plan, organize, develop and direct the overall operation of the Nursing Department in accordance with current federal, state and local standards, guidelines, and regulations that govern our facilities, and may be directed by the Medical Director to ensure that the highest degree of quality care is maintained at all times. The Director of Nursing Services is an RN who has graduated from an accredited school of nursing and is currently licensed to practice in the State (s), which is currently practicing. She/he supervises home health services to homebound patients in their place of residence in accordance with attending physician's orders and plans of care and strives to provide the highest quality of care. QUALIFICATION REQUIREMENTS • Bachelor of Science in Nursing required, • Minimum of five (5) years in home care nursing or hospital nursing experience required, • Minimum of three (3) years of clinical leadership experience required, • Active, valid Registered Nursing license in Nevada in good standing required, • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction., • Intermediate level skill in Microsoft Office (including Word, Excel, PowerPoint, etc.)., • Master's degree preferred, • Specialty certification preferred, • Nurse License Compact location preferred, • Develop, maintain, and periodically update written policies and procedures that govern the day-to-day functions of the nursing service department., • Recruitment, retention, and training of the nurses., • Manage nursing department expenses and budget., • Knowledgeable in terms of products and services for nursing., • Maintain a reference library of written nursing material (i.e, PDR'S, Federal and State Regulations, etc.,) that will assist the nursing service department in meeting the day-to-day needs of the patient., • Develop, implement, and maintain an ongoing quality assurance program for the nursing service department., • Assist the VP Operations in developing, implementing and periodically updating the written procedures for new patient admissions and ongoing management of active patients., • Practiced continuous training for license., • Knowledge of agency policies and procedures., • Qualified in developing standards, which ensure safe and therapeutically effective service to patients and families., • Attends pertinent continuing education programs other than routing in-services and shares information with staff., • Plan, develop, organize, implement, evaluate, and direct the Nursing Services Department, as well as its programs and activities, in accordance with current rules, regulations, and guidelines that govern the company., • Develop, maintain, and periodically update the Nursing Service Procedures Manual, and nursing service objectives and philosophies., • Assist the Performance Improvement Committee in developing and implementing appropriate plans of action to correct identified deficiencies., • Develop methods for coordination of nursing services with other patient services to ensure the continuity of the patients' total regimen., • Develop and implement a nursing service organization structure., • Develop and implement recruitment and retention programs for staff., • Monitor regulatory agency standards and customer service expectations for the practice of all aspects of nursing., • Demonstrated leadership, managerial ability, good interpersonal relationships and the ability to apply sound principles of administration and supervision., • Conduct for employee evaluations Per Diem staff and staff coordinators., • Demonstrates the clinical knowledge and judgment to utilize the nursing process to assess, plan, implement, provide, supervise and evaluate each patient's nursing care., • Provides leadership, direction and guidance to assigned staff., • Coordinates and maintains the required training and skills of staff., • Implements corrective actions and conducts performance evaluations., • Effectively addresses personnel issues in order to promote a productive and healthy work environment., • Responsible for appropriate to licensure, education, and experience of staff., • Keep abreast of nursing trends via workshops in-service, nursing journals, and seminars., • Manage Performance Improvement activities including but not limited to meetings audits and compliance to standards., • Maintain employee health files according to Federal, State, Local regulations and accreditation standards., • Responsible for nursing contract, letter of agreements, business agreements negotiations, reviewing, executing and signing final contract., • Develops a cooperative relationship and communicates effectively and professionally with the physicians., • Investigates and reports any problem relating to patient care of conditions which might harm the patent and/or employee., • Works with Administrator in identifying budgetary requirements and determining appropriate use of allocations., • Monitors equipment for appropriate use and take steps to keep misuse to a minimum., • Oversees agency's ongoing Performance Improvement Plan., • Responsible for overseeing development of clinical indicators with appropriate monitoring, evaluations, taking action, and reporting results according to agency's PI plan., • Provide 24 hour/day, seven days/week on-call coverage., • Plans and supervises the home care program., • Ensures that patient's plans of care are developed, implemented and evaluated., • Reviews patient clinical records for compliance with federal, state, local and agency policies and guidelines., • Immediately reports any accident, incident, lost articles, or unusual to the Administrator., • Participation in membership in professional societies and organizations., • Ability to prioritize and handle multiple tasks and projects concurrently., • Must have scheduling flexibility and be able to work overtime and on-call coverage., • Overnight travel on occasion by car and airplane., • Careful attention to detail., • Performs related duties as requested., • Knowledgeable of standards of care ACHC, INS, CHAP and OSHA requirements, • Demonstrated knowledge and proficiency in the principles, procedures and best practices related to this position., • Ability to actively communicate, inspire and motivate all levels of staff., • Ability to think and act strategically and proactively., • Ability to maintain accurate records and prepare reports and correspondence related to the work., • Ability to maintain favorable public relations., • Ability to organize and coordinate the work of others., • Ability to set priorities and assign work to other professionals., • Excellent verbal, written, and communication skills., • Excellent group presentation skills., • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings., • Become and remain proficient is all programs necessary for execution. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at or 954.385.7322 x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER • Will participate in legal and ethical compliance training each year., • Will consistently behave in compliance with the BioMatrix, LLC's legal and ethical policies and procedures., • Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual. Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Trabajos customer care representative en Troy, New YorkCrear alertas

Búsquedas de empleo más populares en Troy, New York

Lugares de trabajo customer care representative más populares