Customer care representative jobs in New York, NYCreate job alerts

We are seeking a Front Desk Assistant in a popular hair supply company in New York, NY, to join our team. **Candidate must be 25 or older. **The ideal candidate should have excellent organizational skills, be proficient in computer applications, and provide exceptional customer service. Candidate must be able to work well with others while keeping the work place professional and nonconfrontational. The candidate will possess a passion for the beauty industry, particularly hair products and hair care, and will provide outstanding customer service both in person and over the phone. SERIOUS INQUIRIES ONLY PLEASE! Profile Photo is required to apply to represent your level of professionalism as this position is for the beauty industry. Duties - Answering phones and responding to client inquiries with a friendly and professional demeanor. - Assisting clients with questions about our products and services. - Schedule appointments and manage the office calendar - Managing the packing and shipping of products both domestically and internationally. - Creating and managing shipping labels accurately. - Maintaining a clean and organized front desk area. - File documents and organize records efficiently. - Must be familiar with social media platforms and able to create content for stores promoting on Facebook, Instagram, and TikTok. - Must be bilingual in English/Spanish Qualifications - High School Diploma/GED preferred - Proficiency in general computer literacy - Experience working in the beauty/hair industry is a plus - Strong communication skills and ability to operate phone systems effectively - Exceptional customer service skills with a friendly demeanor - Strong organizational abilities to manage multiple tasks efficiently - Create content on Facebook, Instagram, TikTok - Must be bilingual in English/Spanish Join our team as a Front Desk Receptionist to contribute to our welcoming environment and provide top-notch service to our clients. ALL APPLICANTS WILL BE TESTED ON BILINGUAL CAPABILITIES. If you are passionate about the beauty industry and meet the qualifications listed above, we would love to hear from you! Job Type: **Full-time only Monday-Friday ** Pay: $18.59 - $22.39 per hour Experience: Ability to Commute: New York, NY 10016 (Required) Work Location: In person

CURRENTLY HIRING InstaVet Urgent Care is on the lookout for a Customer Care Specialist to join their AMAZING team! The Care Specialist is the first person that a client will meet upon entering our facility and should be courteous and helpful at all times. The ideal candidate would be a positive person who can professionally treat any situation with a smile on their face. Our Ideal Candidate Exceptional customer service and communication skills Is self-motivated and able to work independently Is a great team player Job Responsibilities Include, But Are Not Limited To Answer phones and greet clients and patients Accurately enter client information, collect payments, and print receipts Maintain an individual cash box which is to be balanced at the end of each shift Consistently provide exceptional customer service in a positive manner Our benefits package is the best in the industry and includes health, dental, vision, paid parental leave, 401(k), paid time off, pet benefits, and much more! Qualifications: The ideal candidate would be a positive person who can professionally treat any situation with a smile on their face Exceptional customer service and communication skills Is self-motivated and able to work independently Responsibilities: The Customer Service Representative is the first person that a client will meet upon entering our facility and should be courteous and helpful at all times Answer phones and greet clients and patients Benefits: Our benefits package is the best in the industry and includes health, dental, vision, paid parental leave, 401(k), paid time off, pet benefits, and much more! Job Type: Full-time Pay: From $22.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule: 10 hour shift Weekends as needed Work Location: In person

Join Our Team – Customer Service Representative (Entry-Level)! Location: Manhattan | Full-Time Are you passionate about helping people and creating positive experiences? Do you thrive in a fast-paced setting where your customer service skills truly make a difference? If that sounds like you — we’d love to connect! What You’ll Do: Deliver exceptional service and support to every customer Engage with clients, listen to their needs, and provide effective solutions Represent our brand with professionalism, positivity, and care Respond to inquiries, resolve concerns, and ensure customer satisfaction Collaborate with your team to reach both service and sales goals What We’re Looking For: A motivated self-starter with a passion for helping others Comfortable in a fast-paced, customer-focused environment Excellent communicator who thrives in team settings Solution-oriented with a can-do attitude and strong problem-solving skills Perks & Benefits: Competitive base pay plus performance-based bonuses Clear paths for career advancement in customer service or sales Fun, energetic team culture with regular company events and outings Ongoing training, support, and development opportunities Ready to grow your career in a role where your customer service skills are valued and rewarded? Apply now and let’s build something great together! We’re proud to be an equal opportunity employer and welcome diverse backgrounds and perspectives. Reply to this job sending us your resume to consider your application.

🚐 Now Hiring: Ambulette Driver – Join the Atlas Ambulette Team! 🚐 Location: New York Metro Area (Queens, Manhattan, Brooklyn, Long Island) Job Type: Full-Time Compensation: Competitive pay + Overtime opportunities Benefits: 401(k), Paid Training, Supportive Work Environment Are you a compassionate and reliable driver with a CDL C license and Passenger Endorsement? Atlas Ambulette is looking for dedicated Ambulette Drivers who are passionate about helping people and providing safe, dependable transportation for those in need. 🔍 What You’ll Do: Transport patients safely to and from medical appointments and facilities. Provide assistance to passengers entering and exiting the vehicle. Operate ambulette vehicles in a safe and courteous manner. Ensure vehicles are clean and maintained to company standards. Represent Atlas Ambulette with professionalism and care. ✅ Requirements: Valid CDL Class C license with Passenger Endorsement (P Endorsement). A strong knowledge of Long Island, Queens, Manhattan, Brooklyn, and surrounding areas. Excellent communication and customer service skills. A genuine passion for helping people. Must pass background check and drug screening. 💼 What We Offer: Overtime opportunities. 401(k) retirement plan. A supportive team environment. Make a difference in your community every day. Join a company that values professionalism, compassion, and commitment. Atlas Ambulette is more than just transportation — we’re a lifeline for those who depend on us.

Busy home care office is looking for an upbeat bilingual Spanish office support to provide exceptional customer service support to an entire team. Responsibilities: Provide excellent customer service by answering and routing phone calls. Answering a high volume of calls. Maintains a professional attitude and appearance. Perform a variety of clerical and data entry tasks and all other duties as assigned Requirements: Must be fluent in conversational Spanish. Superior customer service and strong communication skills (written & verbal). Knowledge of excel or word a PLUS. Great attitude. Excellent attendance and punctuality. No Home Care experience is required (a PLUS if you have prior home care or call center experience) Job Type: Full-time What we offer : **Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits **Employee of the Month Recognition"

A Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses

Our thriving Eye Care practice is seeking an experienced Customer Service Representative to work in our Flushing, Queens office. We are looking for someone who has a great personality who believes that patients should be treated as people rather than numbers on a file. The ideal candidate must understand the value of compassionate service, possess excellent communication and multitasking skills, a positive attitude, and a strong work ethic. If you meet these requirements, we would love to meet you! RESPONSIBILITIES AND DUTIES Maintaining a positive, empathetic, and professional attitude Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving patients' complaints Knowledge of medical and vision insurances and the ability to explain them to patients Keeping records of patients' interactions, transactions, comments, and complaints Communicating and coordinating with doctors and colleagues as necessary Ensure customer satisfaction and provide professional customer support Performs other duties as assigned, requested, or deemed necessary by management Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Ability to multitask Familiarity with Officemate a PLUS Bilingual in Korean a PLUS REQUIREMENTS High school diploma, general education degree, or equivalent Ability to stay calm when patients are stressed or upset Comfortable using computers and tablets Experience working with customer support Job Type: Full-time Pay: $17.00 - $20.00 per hour Benefits: Employee assistance program Employee discount Health insurance Health savings account Paid time off Vision insurance Schedule: 8 hour shift Day shift Weekends as needed Experience: Customer service: 2 years (Required) Language: Korean (Required) Work Location: In person

Full-time B-to-B Fragrance and Cosmetics Sales Representative: New York Fragrance Inc.: is a leading fragrance and cosmetics wholesale distributor, in business for over 25 years, and a substantial player within the wholesale fragrance industry, serving segments of the U.S., Canada and Europe (Worldwide.) They are a fully integrated company with internal resources dedicated to the promotion of wholesale perfume, skincare, cosmetic and hair care products. They are currently hiring internal and field-based Sales Representatives for territories worldwide. Job Requirements: • Experienced in outside sales • Polished and professional demeanor • Ability to seek leads and follow up with all potential clients • Visits business sites and cold calling • Bilingual and multilingual candidates are a plus • Experience in Microsoft Excel, Microsoft Word and an understanding of working with web based applications • Extensive background check may be required before employment. This will include drug testing pre-employment and during employment. NY Fragrance is seeking aggressive, results-oriented individuals who will be able to drive sales within a defined territory. They offer benefits with a strong incentive potential linked directly to a candidate's ability to increase business within their assigned territory. This is a salaried position that will require innovative ideas in marketing, outreach, sales and relationship management. The goal is to canvas, solicit and generate leads from discount chain stores, large and small wholesalers as well as regional wholesalers. This relationship requires planning, face to face meetings with buyers, establishing relationships, reviewing buying programs, establishing proper logistical support, and helping suppliers to meet their needs in both fragrances and health and beauty aid products. Salary and benefits: The primary location of the B-to-B Sales Representative will be in the New York Fragrance Inc.'s main office, with potential field work to attend business networking events, trade shows and meet with existing customers base, as well as soliciting new business in their setting. Trade shows are primarily held in New York, Las Vegas, Florida, overseas, and other locations. Base salary of $20,000 to $25,000 annually with commission potential exceeding $80,000 to $180,000 annually. Two weeks paid vacation and 5 sick days. Travel expenses associated with attending shows will be covered by New York Fragrance Inc.; time spent by sales personnel at the shows will be compensated on a normal basis. New team members will be evaluated every 3 months; individuals will also receive increased salary incentive based on performance. Virtual Online Sales Person: Job type: Full-time/part-time Description: There are millions of new customers looking for beauty products every day. NY Fragrance Inc. is looking for individuals who wish to sell on Amazon or eBay using NYF as their personal procurement center. There are always new market places popping up!

Elm Drugs is an independently owned and operated pharmacy located on the border of the West Village and Chelsea in Manhattan. We have been proudly serving our customers and patients since 2010 and pride ourselves on the level of personalized care we deliver to them on a daily basis. We are seeking a full-time Staff Pharmacist to join our team. **WE OFFER 3 OR 4 DAY WORK WEEKS, HEALTH INSURANCE FOR ELIGIBLE NEW HIRES, GENEROUS EMPLOYEE DISCOUNT, PAID TIME OFF AND A GREAT WORK ENVIRONMENT** JOB DESCRIPTION Staff Pharmacist Full-Time As a Staff Pharmacist, you will perform all duties of a pharmacist under the supervision and guidance of the Supervising Pharmacist. JOB RESPONSIBILITIES/TASKS - Provide an excellent customer experience for our customers and patients - Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues in a timely manner and answer questions to ensure a positive customer experience. - Counsel patients and answer their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refer to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service. - Perform pharmacist tasks including drug therapy reviews, verification, and medication management. Review, interpret and accurately dispense prescribed medications when necessitated by workload. - Ensure the pharmacy operates in accordance to regulations, company policies and standards. Responsible for the opening and closing of the pharmacy and shift change duties. - Ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follow-up with insurance companies as well as medical providers and participates in 3rd party audit. - Follow-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions. - Perform retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services. - Develop and maintain good relationships with local medical community including physicians, nurses, and other health care providers. Participate in community outreach activities to promote the pharmacy business and further enhance growth opportunities. - Training & Personal Development - Maintain current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, and communications. Maintain awareness of developments in retail and pursue best practices that would enhance performance. COMPENSATION The typical pay range for this role is: Minimum: $ 60.00 and up Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors. MINIMUM REQUIRED QUALIFICATIONS · Active Pharmacy License in the state of New York · Not on the DEA Excluded Parties List · Immunization Certification through an accredited organization · No pending felony charges or convictions for criminal offenses involving controlled substances EDUCATION Bachelor of Science in Pharmacy or Pharm. D. degree

JOB TITLE: Patient Care Coordinator STATUS: ☐ Exempt ☒ Non-Exempt DIRECT REPORTS: ☐ YES ☒ NO REPORTS TO: Operations Program Manager CLINICAL: ☒ YES ☐ NO DEPARTMENT: Operations JOB SITE: All MMD Centers ** PRIMARY PURPOSE** Represent the company as the center’s first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties. ** ESSENTIAL JOB DUTIES** Primarily accountable for specific functions and results. Ranked by descending order of importance. Not exhaustive and subject to change as necessary RANK ESSENTIAL FUNCTION DESCRIPTION Clinical Responsibilities Approximately 80% 1. Greet patients upon entering the center. 2. Register patients for visits carefully and efficiently. 3. Verify patient insurance and collect patient payments accurately. 4. Answer and route phone calls, taking and delivering messages as needed. 5. Respond to and resolve patient questions and issues, as needed. 6. Document patient information in the EMR accurately and completely. 7. Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed. Administrative Responsibilities Approximately 15% 1. Organize office supplies at the front desk according to company best practice, restocking as needed. 2. Ensure the cleanliness and appearance of the waiting area for patients. 3. Complete daily procedure checklists. 4. Maintain 100% compliance with company trainings and policies. 5. Welcome new team members and provide support, as needed. 6. Engage in local marketing and marketing events, as needed. 7. Respond to and execute on email communications timely. Additional Responsibilities/Cross-Training Approximately 5% 1. Assist with intake duties when back-office staff are not available, including but not limited to: a. Collecting vitals, physical stats, and medical history. b. Performing point-of-care testing. c. Retrieving lab and ancillary test results for review by provider. d. Documenting any clinical services performed in the EMR. e. Ensuring patients are roomed, examined, and discharged timely. 2. Additional responsibilities as assigned. LICENSES & CERTIFICATES N/A – No licenses or certifications required. ** ** ** EDUCATION, COMPETENCIES & EXPERIENCE** 1. High school diploma or equivalent (minimum required). 2. Minimum of one (1) years’ experience working in a customer service setting, preferably in healthcare. 3. Strong customer service skills with a friendly and positive/enthusiastic presentation. 4. Strong attention to detail while maintaining a high level of organization. 5. Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment. 6. Excellent interpersonal, communication, and diplomacy skills – team player who takes initiative and maintains a professional demeanor across all interactions. 7. Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus. ** PHYSICAL DEMANDS** Computer work which may require repetitive motions and remaining in a stationary position for extended periods of time Positioning, transporting, and/or installation of equipment or materials with weight load of up to 25lbs Traverse across different areas of the office/clinic and/or to different office/clinic locations Observation of details at close range (within a few feet of the observer) ** EQUAL EMPLOYMENT OPPORTUNITY STATEMENT** ModernMD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ModernMD makes hiring decisions based solely on qualifications, merit, and business needs at the time. EMPLOYEE ACKNOWLEDGEMENT I have reviewed this job description and understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified in this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff. I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outline in this job description to the satisfaction of my immediate supervisor.