Trabajos customer experience specialist en Mount Vernon, New York - Page 2Crear alertas

Job Description Salary $26-28 hour +tips and commissions StretchLab White Plains, NY is seeking Fitness and Bodywork professionals to grow our team of innovative Flexologists. Preferred Backgrounds • Athletic Trainer, Personal Trainer, or Sports Performance Coach, • Corrective Exercise Specialist, Kinesiology and Sports Medicine, • Physical Therapist (and Aides who are conducting hands on therapy assists), • Chiropractors (and those in training), • Licensed Massage Therapist, • Former collegiate and professional athletes with strong understanding of anatomy, • Pilates or Yoga Instructors StretchLab is committed to professional growth. Outstanding Flexologists can later become Master Flexologists that teaching and train the next generation of Flexologists nationwide. Essential Duties and Responsibilities • Ability to create and foster a positive environment that welcomes all people and have a passion for helping people achieve their movement goals., • Provide exceptional customer service and deliver a high-end experience to every client, • Deliver one-on-one assisted stretch sessions of 25 and 50 minutes. Stretches may include all major muscle groups, plus extremities, including work on the small muscle groups and neck., • Educate clients on benefits of stretching and encourage and motivate clients throughout their stretch session making sure the client knows what the stretch is designed to do, and how it should feel., • The Flexologist will assess the client’s mobility and educate the client on stretching techniques to help keep them as mobile and limber as possible., • Ensure safety of clients regarding proper stretch techniques and enforce StretchLab policies and safety rules, • Be able to discuss, recommend, and help promote future visits and membership options with clients, • Manage client care by delivering a best-in-class stretching experience, updating client notes consistently, encouraging regular attendance with recurring appointments and suggesting relevant client ‘stretch homework’., • Attend and participate in staff meetings and required educational presentations, complete all continuing education as assigned, • Love of boutique fitness environment is a must – passion for movement, stretching and flexibility, • Experience working in a fitness/health environment where you provide hands-on training with client of at least 1-year hands-on bodywork experience, • Strong professional work ethic and punctuality critical, • Strong communication skills that exude empathy and compassion We own and operate Pleasantville, White Plains and Mt. Kisco, New York StretchLab studios. We have an awesome team of 30+ professionals. All our Flexologists have access to continuing education, accrued sick time, stretch benefits, discounted retail, and more. Powered by JazzHR 6DawOPB5Re

Job DescriptionSalary: 17 Administrative Specialist at Dance With Me Ballroom Studio Are you organized, outgoing, energetic, and passionate about helping others have an amazing experience? Do you love a fast-paced environment where you can grow and have fun? If so, we want YOU to join our team! Who We Are:Dance With Me is a vibrant and growing ballroom dance studio. We pride ourselves on creating a fun, welcoming, and exciting atmosphere for both our staff and students. Youll have the opportunity to be part of something special, learn to dance, and even perform in our events! What We Offer: • Room for growth opportunities to advance within our company., • Learn to dance enjoy learning to ballroom dance!, • Performance opportunities get involved in studio events., • Answer phones and text in a professional and friendly manner., • Provide excellent customer service to students and visitors., • Manage studio schedules and run daily operations., • Attention to detailand the ability to stay organized in a busy environment., • Excellent multitasking skills youll be juggling multiple tasks at once!, • A passion forpeople and creating incredible experiencesfor our students., • A positive attitude and alove for life., • Strongverbal and written Englishcommunication skills. Apply now and lets dance into the future together!

Job Description Job Title: Accounts Resolution Specialist- Level III Reports to: Head of Account Services Supervises: ART Level I and Level II Position Summary: The Level III Account Resolutions Specialist serves as the highest escalation point for complete, technical, and high-impact client account issues. This role demands expert-level problem-solving, in-depth knowledge of account management processes, a proactive approach to researching variables, and a strong working knowledge of the terminals and gateways used in payment processing. The Level Three ART specialist excels at analyzing and resolving intricate client and process related challenges. They work closely with internal teams, including IT, compliance, and senior leadership, to implement sustainable solutions, improve workflows, and prevent recurring issues. Additionally, this role plays a key part in mentoring lower-level specialists, refining support protocols, and contributing to process optimization initiatives that enhance overall operational efficiency and client satisfaction. Key Performance Areas & Key Performance Indicators: Submission Analysis (55%): • Serve as the escalation point of contact for incoming phone calls, addressing client inquiries with professionalism and accuracy, • Handles escalated client tickets that exceed the scope of the Level One and Level Two Service Tiers, • Reviews and prioritizes escalated tickets for efficient resolution, • Investigates and resolves complex account discrepancies, connection issues billing issues, and service requests that have been escalated to Level Three support, • Collaborates with internal teams to resolve multi-departmental concerns, • Ensures all tickets are documented thoroughly and updated regularly, • Provides clear, professional, and timely updates to clients regarding their inquiries, • Explains complex resolutions in an easy-to-understand manner to build trust and confidence Mentorship (25%): • Mentor all team members in the intricacies of Payment Processing and Account Maintenance, • Write our procedures how-to-guides, and continuing education resources on any topic that reaches level three that has steps that can be captured and documented, • Works with Director of Client Experience to analyze workflows that optimize efficiency and bring value to the client experience, • Asses Level One and Two ART by offering guidance and training on basic and complex scenarios, • Acts as a resource for resolving questions and improving team knowledge, • Ability to manage multiple team members, and other priorities in a fast-paced environment, • Skilled and able to execute all tasks within the ART Level One and Two Scope of Work, • Maintain daily/weekly/monthly metrics, including total tickets assigned, resolved, and open tickets Education: • 2+ years in customer service, payment processing, account management, or a related field, with experience handling escalated issues Customer Service Excellence – Demonstrates professionalism, patience, and empathy when addressing client inquiries implementing the Myriad Systems ELR strategy- Empathize, Localize, Strategize. Maintains a client-focused approach to deliver timely and accurate resolutions. Communication Skills – Strong verbal communication to effectively manage phone interactions. Clear and concise written communication for email correspondence and ticket documentation. Attention to Detail – Ensures accuracy in issuing and documenting service tickets. Identifies errors or inconsistencies in account records or service requests. Problem-Solving Abilities– Quickly asses and resolves account issues within the Level Three ART Service Tier. Escalates Level Three Closure requests to the Account Resolution and Closure Specialist (ARC) appropriately while ensuring smooth handoffs. Organizational Skills – Manages multiple tasks effectively, including monitoring emails, handling calls, interacting with third parties and maintaining metrics. Prioritizes workload to meet deadlines and service level agreements (SLA’s). Technical Proficiency – Skilled in using CRM systems, ticketing software, and email platforms. Comfortable generating and analyzing reports using basic data tools (e.g. Excel) Team Collaboration – Works collaboratively with team members to resolve issues and improve processes. Actively participate in team discussions, offering feedback and insights Adaptability and Flexibility – Thrives in a fast-paced environment, responding promptly to changing priorities. Open to learning new systems, tools, and processes to enhance efficiency. Accountability and Initiative – Takes ownership of tasks and follows through to completion. Proactively identifies opportunities for process improvement or efficiency Compliance Awareness – Understands and adheres to company policies and regulatory guidelines. Maintains confidentiality and security of sensitive client information The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Job Description Top Healthcare Provider Network The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties. Opportunity to grow as part of the Practice Associate Career Ladder! The Patient Services Specialist II provides support to the departmental call center that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic or interventional radiology services, physician referral/appointments, and general information for the Department of Radiology. The Patient Services Specialist II is part of a team that delivers an exceptional patient experience through excellent customer service, empathy and patience. Key Responsibilities: • Schedule appointment requests for diagnostic or interventional radiology services, per area of assigned responsibilities. Utilize existing tools to facilitate securing the right appointment with the right medical provider or team. Indicate special needs (e.g., special accommodation, interpreter, etc.)., • Communicate insurance participation, financial responsibility (if applicable), and time of service policy to patient population., • Ensure that patients understand the arrival and check-in process, pre-appointment instructions and patient safety precautions, and other relevant information. Email specialty patient forms if needed., • Obtain patients’ insurance and demographic information and ensure all obtained information is registered in Epic with 100% completeness and accuracy. Accurately complete required tasks and fields in pre-registration., • Maintain knowledge of insurance requirements. Perform real-time insurance verification and interpret responses. Inform patients of insurance requirements for services provided. Escalate cases for resolution as appropriate., • Help identify and document trends using established protocol. Escalate issues to Supervisor/Manager for resolution., • Support and participate in a collaborative team-oriented environment. Facilitate team discussions about complex patient scheduling needs., • Take ownership for resolving scheduling conflicts and communicate with management team and care providers to resolve scheduling issues., • Collaborate with all coworkers and follow up as appropriate regarding reported complaints, problems, and concerns., • Collect pre-registration information to address outstanding Epic work queue accounts., • Perform outbound calls to perform Epic referral scheduling., • Maintain patient privacy and confidentiality according to HIPAA requirements at all times. Successfully complete all required trainings., • Contribute to the team by providing support and back-up coverage as needed and directed by Supervisor and/or Manager., • Work on escalated cases with higher complexity as assigned., • Help to mentor other Specialists to resolve complex issues/cases. Escalate such cases to Supervisor for resolution. Ensure remedy is executed in a successful manner., • Mentor assigned Patient Service Specialists on how to deliver excellent service to patients while accurately and efficiently retrieving patient demographic and financial information., • Provide suggestions and recommendations to improve workflow, communication, and overall protocols to better serve the needs of the patients and department., • Successfully complete all required university, Service Corp, and department trainings., • Conform with all applicable HIPAA, billing compliance, and safety guidelines., • Keep current on all organizational and practice policies (e.g., infection control, HIPAA), goals, initiatives, and required trainings., • Ensure that university and department policies and procedures are followed. In addition to the above, Specialists working on the IR track will also perform the following duties: • Coordinate pre-procedure testing and clearances and ensure complete and accurate documentation of pertinent information in Epic., • Escalate complex cases as needed to RNs to ensure successful remediation., • High School Diploma or equivalent required., • Minimum of 3 years of relevant experience, including proficiency in medical terminology and prior medical practice experience., • For IR track, surgical or invasive subspecialty experience is required., • Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations, including the ability to maintain professional demeanor under pressure due to the high volume and urgent nature of calls., • Excellent skills in problem assessment, using good judgment, and collaborative problem solving in complex and interdisciplinary settings., • Ability to perform tasks with accuracy and minimal error rate., • Excellent verbal and written communication skills, including interpersonal skills. Ability to communicate in a clear and concise manner to ensure understanding of information by patients and customers., • Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs., • Ability to work with a variety of individuals and groups in a constructive and respectful manner while appreciating the unique contributions of an inclusive workforce that brings together the talents of people across multiple identities., • Ability to work independently and follow through and handle multiple tasks simultaneously., • Must successfully complete systems training requirements., • Bilingual (English/Spanish) a plusCompany DescriptionAt 61st Street Service Corporation, we are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive, comprehensive Benefit package to eligible employees, including Healthcare and various other benefits, including Paid Time off to promote a healthy lifestyle. We are an equal employment opportunity employer, and we adhere to all requirements of all applicable federal, state, and local civil rights laws.At 61st Street Service Corporation, we are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive, comprehensive Benefit package to eligible employees, including Healthcare and various other benefits, including Paid Time off to promote a healthy lifestyle.\r\n\r\nWe are an equal employment opportunity employer, and we adhere to all requirements of all applicable federal, state, and local civil rights laws.

Job Description State Farm Agent, located in Eastchester, NY, is seeking a qualified professional for the role of Life Insurance Specialist. As a customer-oriented expert, you will market the best Life/Health insurance services and products to benefit clients and their families. Your sales experience equips you to continually grow your income as you provide the needed security for times of distress and vulnerability. Ideal candidate will be an energetic professional interested in helping our agency grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Must have an active Life and Health insurance license to be considered. Responsibilities include but not limited to: • Sell Medicare, Life and Health insurance policies to new and existing clients., • Conduct needs analysis to identify the best insurance products for clients., • Explain policy features, benefits, and exclusions to clients., • Assist clients with claims and policy changes., • Develop and maintain client relationships to foster long-term trust., • Stay updated on industry trends and new product offerings., • Base pay, • Commission and bonuses are available (based on licensing and production), • Health / Dental / Life insurance, • Retirement plan, • Valuable experience, • Life and health insurance license required., • Song life specialist background., • Sales experience with emphasis on Life and Health insurance preferred., • Strong communication and interpersonal skills., • Ability to understand and explain complex insurance products., • Detail-oriented with excellent organizational skills., • Ability to build and maintain client relationships., • Proficiency with insurance agency software. If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance We look forward to incorporating your energy and marketing perspective into our team as we build success together. RESPONSIBILITIES: • Establish customer relationships and follow up with customers, as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.QUALIFICATIONS:, • Dedicated to customer service, • Able to obtain a Life/Health License, • Able to achieve mutually agreed upon marketing goals, • Interested in marketing products and services based on customer needsBENEFITS:, • Salary plus commission/bonus, • Paid time off (vacation and personal/sick days), • Health benefits, • Profit sharing, • Growth potential/Opportunity for advancement within my office

Job Description Job Title: Account Services Administrative Specialist Reports to: Head of Account Services Department: Account Services – Responsive Inbound Vertical Division: Account Resolutions Team ART Position Summary: The Account Services Administrative Specialist provides centralized operational and administrative support to the Account Services team by managing inbound client communications, service tickets, and workflow tracking. This role serves as the first point of contact for phone calls and shared inbox requests, ensuring accurate triage, ticket creation, routing, and service level objective monitoring. The position supports key Account Services processes including rate reviews, save accounts, activations, and closures, while maintaining accurate documentation, tracking tools, and reporting to provide leadership with clear visibility into performance, priorities, and outcomes. Key Performance Areas & Key Performance Indicators: Inbound Communication, Ticketing & Triage: 70% • Answer inbound client calls and provide professional first line support, • Monitor group inboxes to ensure all emails and messages are captured and addressed, • Create and issue service tickets with accurate categorization, documentation, and ownership, • Ensure 100 percent triage of all tickets and confirmation of receipt to clients, • Track service tickets against defined service level objectives and escalate items at risk of breach, • Provide administrative support for rate reviews, save accounts, activations, and closures, • Prepare and submit required internal and external forms and supporting documentation, • Monitor Monday.com boards for tags or assignments and notify owners of required actions, • Draft and send professional client and partner communications on behalf of the team, • Attend Account Services meetings, capture clear meeting minutes, document action items, and distribute notes promptly, • Maintain and update the Account Services Center of Excellence ensuring current policies, guides, and resources are available, • Track updated deal, sales, and policy documentation and communicate changes to the team, • Create PowerPoint presentations using KPI and performance data for leadership and team reporting, • Maintain organized digital records, folders, tracking tools, and shared resources, • Conduct background research requested by leadership to support workflow improvements and quality initiatives, • Compile documentation and research related to rate reviews and save accounts for leadership review Education: Associate degree or equivalent experience in administrative support, client services, payment processing, or a related field preferred Experience: • Minimum of 1 plus year of experience in customer service, administrative support, account services, or related roles, • Strong professional phone presence and written communication skills, • Ability to triage requests, prioritize workload, and align tasks to service level objectives, • High attention to detail with accurate data entry and documentation practices, • Comfort using ticketing systems, CRM tools, shared inboxes, phone systems, and work management platforms such as Monday.com, • Basic proficiency in PowerPoint and Excel for KPI reporting and presentations, • Sound judgment in assessing urgency, impact, and escalation needs, • Client focused mindset with professionalism, empathy, and discretion, • Strong organizational skills with consistent follow through and task tracking Competencies Client Focus – Demonstrates courtesy, empathy, and professionalism in all client and partner interactions Communication Skills – Clearly conveys information verbally and in writing and documents accurately Attention to Detail – Ensures accuracy in ticket creation, documentation, and reporting Problem Solving – Assesses issues effectively, routes appropriately, and escalates risks early Process Orientation – Follows procedures consistently and supports continuous improvement Organizational Skills – Manages multiple priorities while meeting deadlines and service levels Technical Proficiency – Effectively uses ticketing, communication, and reporting tools Team Collaboration – Works collaboratively and proactively supports team success Adaptability – Responds effectively to changing priorities in a fast paced environment Accountability – Takes ownership of work, follows through to completion, and maintains confidentiality Compliance Awareness – Adheres to company policies and regulatory requirements Physical Requirements The physical demands described here are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions Prolonged periods sitting at a desk and working on a computer Ability to occasionally lift up to 15 pounds Employer reserves the right to change this job description at any time based on business needs

Job Description Bookkeeper / Accounts Payable & Receivable (AP/AR) New Rochelle, NY | $20–$29/hour | Full-Time Join a Growing Automotive Team Manhattan Motorcars is hiring a Bookkeeper / AP-AR Specialist to support our accounting operations. This is a full-time, in-office role with a stable schedule, competitive pay, and strong benefits. If you have experience with bookkeeping, accounts payable, or accounts receivable—and want a long-term opportunity with growth potential—we want to hear from you. Responsibilities * Process and post accounts payable invoices * Manage accounts receivable and customer payments * Prepare account statements and assist with reconciliations * Support check runs (vehicle purchases, payoffs, refunds) * Maintain accurate financial records and documentation * Assist Controller and accounting team with daily operations Requirements * 1+ year of experience in bookkeeping, AP, AR, or accounting support * Strong attention to detail and organizational skills * Ability to multitask in a fast-paced office environment * Basic accounting knowledge * Automotive or dealership experience preferred but not required Schedule & Work Environment * Full-Time * Monday–Friday schedule * In-office position (New Rochelle, NY) Compensation & Benefits * $20–$29/hour (based on experience) * Medical, dental, and vision insurance * 401(k) with company contribution * Paid vacation, holidays, and personal days * Career growth opportunities Why Apply? * Stable, long-term position * Clear responsibilities and structured role * Opportunity to grow within a respected automotive group * Supportive, team-oriented environment Apply today to start your career with Manhattan Motorcars.

Job Description Patient Advocate Specialist White Plains, NY ChasmTeam is partnering with a growing national company to build a team that provides real benefits to patients! We are seeking hard-working, self-starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process. This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience—all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care. We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems. Key Responsibilities Patient Engagement & Advocacy • Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program., • Assess family dynamics and adapt communication style to effectively meet their needs., • Obtain necessary authorizations and documentation from patients/families., • Foster trust with patients while maintaining appropriate professional boundaries., • Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details)., • Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions., • Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments., • Clarify how employer-provided health insurance works in coordination with Medicaid., • Verify and update ongoing patient eligibility for HIPP to maintain continuity., • Utilize CRM/case management system to manage referrals and patient records., • Upload, scan, and securely transmit required documentation., • Record patient interactions meticulously in compliance with privacy and legal standards., • Represent the organization as the on-site contact at the hospital., • Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners., • High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management., • Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification., • Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field., • Training in motivational interviewing, trauma-informed care, or medical billing/coding., • Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy., • Three to five years’ experience in patient-facing roles within a healthcare setting. Technical Skills-Preferred • Proficiency with CRM or case management systems., • Knowledge of Medicaid/Medicare eligibility and benefits coordination., • Ability to interpret medical billing and insurance documents., • Active listening and empathetic communication., • De-escalation tactics for emotionally distressed patients., • Cultural awareness and sensitivity in communication., • Mission-Driven Advocacy – Consistently puts patient needs first., • Ego Resilience – Thrives amid adversity and changing demands., • Empathy – Provides compassionate support while ensuring professionalism., • Urgency – Balances speed and sensitivity in patient interactions., • Detail Orientation – Ensures accuracy and completeness in documentation., • Cultural Competence – Demonstrates respect and understanding of diverse experiences. As a Patient Advocate, you’ll make a real difference—helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered, including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance, and more.

Job Description Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations., • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns., • Troubleshoot wireless devices, network issues, and feature functionality., • Act as the AT&T subject-matter expert for retail employees and third-party labor partners., • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations., • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day., • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs., • Navigate multiple systems simultaneously while engaging with customers in real time., • Document all interactions thoroughly and accurately., • Adhere to company policies, compliance requirements, and privacy standards., • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores., • Execute and maintain approved planograms for mobile devices and signage, • Maintain inventory accuracy for display devices and fixtures, • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents., • Share insights on recurring issues to improve processes and customer experience., • Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications • Strong customer service and communication skills., • Ability to handle high-stress or escalated situations with professionalism., • Proficient in multitasking and navigating complex systems., • Detail-oriented with strong problem-solving abilities., • Experience in wireless communications, retail customer service, or technical support, • Competitive starting pay of $26 per hour!, • Comprehensive training and development programs, • A supportive and engaging team environment, • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!, • 401k Plan with employer matching after one year of employment, • Paid vacation, personal/sick days, and bereavement time after 90 days, • Employee Profit Sharing Program, • 50% AT&T wireless discount, • Paid training, • Advancement opportunities, we prefer to promote from within!

Job Description Position Title: Sales Specialist Department: Retail Reports To (Title): Store Manager Position Type: FLSA - Non-Exempt Supervising Staff: NO • Eligible to earn weekly incentives for meeting store goals * General Purpose: The Sales Specialist is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, serving as a “Goodwill Ambassador” by promoting our mission and values of the organization. The Sales Specialist is expected to role model Goodwill values in all actions and interactions in order to create a positive customer-centric experience. Essential Functions: · Meet and exceed customer expectations and drive positive sales growth and Brand experience. · Create an emotional connection with every customer by being a passionate Goodwill Brand ambassador. • Confidently give advice to customers based on fashion trends and individual style., • Greet customers at the point of entry communicating social distancing protocol to be observed while in store., • Drive Goodwill brand loyalty through knowledge of Goodwill Rewards program, consistently informing customers of the benefits of participation., • Capture customer data utilizing Company tools and Point of Sale system for the purpose of connecting with the customer, building relationships and personalizing future customer development opportunities., • Perform sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines., • Maintain Brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers., • Execute efficient and effective handling of all merchandise from raw donation production., • Proactively resolve customer concerns consistent with Company policy and focused on positive customer experience. Partner quickly with store leadership team on elevated customer issues. Customer Service: · Verbally great customer and offer assistance within 30 seconds. · Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes. · Offer customer a shopping cart or basket while in the store. · Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor. · Answer the phone in a professional manner. Sales Floor Replenishing (Pushing and Placing): a. Push racks, carts and totes of product to the sales floor and place product onto fixtures. If stationed on the register: · Greet all customers with a warm greeting, a smile, eye contact, positive attitude. Promote the Goodwill Rewards program, Round Up program, and discuss our Mission. · Thank each customer for their purchase, hand them the receipt, invite them back to the store · Keep register area clean and free of clutter. If stationed at point of entry as the Social Distancing greeter: · Provide social distancing/one way traffic guidelines, promotional greeting and offer a sanitized shopping cart/basket when requested. · Allow up to the maximum amount of occupancy in the store at a time by counting each customer as they come in. Once the maximum is reached only allow a new customer in when one exits. The maximum occupancy will be posted and reiterated by the opening manager. · Informs the customer that masks are required to be worn at all times while in store. · When a new customer is allowed entry into the store the greeter will sanitize the shopping cart/ basket to provide to the customer. Activities are subject to change to meet business needs with management approval. Qualifications: The following qualifications are required: · Minimum 1+ year experience in retail sales or customer service required. · High School Diploma, equivalent or combination of education and relevant experience required. Skills Required: • Proven ability to drive and exceed individual and store results., • Proven ability to build lasting relationships with customers and colleagues., • Ability to adapt to and engage with different customers., • Strong interpersonal and communication skills with customers, sales leadership team and colleagues., • Demonstrated collaborative skills and ability to work well within a team., • Ability to receive feedback and take action when appropriate., • Accuracy and attention to detail required., • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays., • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment. Special Working Conditions: Describe unusual working conditions or environmental factors. In addition to the functions described above, this role may include other responsibilities and duties as assigned on occasion, based upon Goodwill NYNJ needs or requirements. Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. WORKING ENVIRONMENT: · Material and equipment used: Computers, faxes, copiers, phones. · Travel requirements: minimal · Hazardous exposure category: Place an “X” in the appropriate category for the role: I. __X___ involves an inherent potential for contact with blood, body fluids or tissues. Appropriate protective measures are required for every employee engaged in Category I tasks. II. __________ Involves no exposure to blood, body fluids, or tissues, but potential exposure in usual work. Employees performing Category II tasks don’t need to wear protective equipment, but they should be prepared to put on protective equipment on short notice. III. __________ involves no exposure to blood, body fluids, or tissues, although situations can be hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids. PHYSICAL REQUIREMENTS LIFTING REQUIREMENTS- Place an “X” in the appropriate level for the role.

Job Description Plant Health Care Specialist What We Offer * Compensation: Competitive pay based on experience, skill level, and responsibilities. This position will pay $21 * Benefits: Health and dental insurance, paid time off, 401(k) Savings Plan, and Flexible Spending Plan * Time Off: Time off to support your work/life balance * Career Growth & Development: We invest in your success with training, education, and internal growth opportunities * Team & Collaborative Environment: Join a supportive team that works alongside some of the best trained and equipped professionals in the industry - with a focus on learning, growth, quality, and safety Position Summary As a Plant Health Care Specialist, you will be responsible for monitoring, diagnosing, and treating tree and shrub health issues within a specific territory. A typical day may include: • Inspecting plant material and identifying pests, diseases, or other concerns, • Selecting and applying the most appropriate treatments to promote plant health, • Preparing written diagnostic reports and educating clients about their landscape, • Operating spray and application equipment safely and effectively About You You are passionate about plants, eager to learn, and motivated to grow within the field of plant health care. You bring: • A degree in Arboriculture, Urban Forestry, Horticulture, Plant Science, Plant Pathology, Environmental Sciences, Landscape Management, Turfgrass—or related experience (preferred), • The ability to work independently with responsibility and care, • Excellent written, verbal, and listening skills to engage with clients effectively, • Willingness to learn plant/tree identification and safe equipment use, • Commitment to completing required training and obtaining necessary certifications and licenses, • Authorization to lawfully work in the U.S., • A valid driver’s license with the ability to operate service-line vehicles About SavATree SavATree was founded 45 years ago with a mission to preserve trees threatened by the gypsy moth epidemic. Since then, we’ve grown into a nationwide leader in tree, shrub, and lawn care services. Unlike companies that focus on removal, our work is rooted in preservation and care. We are a values-driven organization built on teamwork, integrity, respect, and a relentless commitment to making a positive impact. When you join us, you’ll find a collaborative, competitive, and caring environment where your contributions matter. As we like to say: When you work here, you thrive here. Physical Requirements The physical demands of this role must be met to successfully perform the essential functions of the job. While performing these duties, employees may be required to lift and/or move up to fifty (50) pounds. Equal Opportunity SavATree is an Equal Opportunity Employer and a Drug-Free Workplace. We are committed to creating a diverse environment where all employees feel valued and respected.

Job Description We are seeking creative, motivated, and detail-oriented individuals to join our team as a Travel Marketing Specialist – Remote. In this role, you will help promote travel experiences, support marketing initiatives, and assist with connecting travelers to vacation opportunities. This opportunity is ideal for individuals who enjoy working in the travel industry, have strong communication skills, and are interested in helping promote travel destinations, vacation packages, cruises, and resort experiences while working remotely. Marketing & Travel Promotion Responsibilities In this role, you will: Assist with promoting travel opportunities including vacation packages, cruises, tours, and resort experiences. * Share travel information and promotional offers with potential clients * Support marketing campaigns designed to generate travel interest and inquiries * Respond to questions from individuals interested in travel opportunities * Maintain accurate records of marketing activities and client communications * Stay informed about travel promotions, destination highlights, and supplier updates * Collaborate with the travel team to ensure clients receive helpful information and support Skills & Qualifications Successful candidates typically demonstrate: * Strong communication and customer engagement skills * Interest in travel, tourism, and vacation experiences * Ability to work independently in a remote environment * Comfort using online platforms, email, and basic digital tools * Organized with strong attention to detail * Positive attitude and professional communication style Previous experience in marketing, customer service, or travel is helpful but not required. What We Offer * Remote work opportunity * Flexible scheduling options * Access to travel industry training and resources * Ongoing support from an experienced travel team * Travel industry perks and supplier discounts when available

Job Description About the Role Our client is seeking a Logistics Customer Service Specialist based in Englewood Cliffs, NJ. The role supports customer reporting and claims management, chassis utilization analysis, and non-conformance case handling under the direction of the team manager. Requirements Responsibilities • Prepare and respond to reports based on requests from Our Client customers, following task allocation and direction from the team manager, • Analyze chassis utilization status and manage overall usage efficiency, • Maintain and track the Claim List, ensuring timely progress updates and resolution, • Collect and manage supporting documents for claims from shipping lines, carriers, and warehouse operations, • Register and manage non-conformance cases in the system, including monitoring the status of non-conformance and claim records, • Perform all other tasks as assigned Qualifications • Bilingual proficiency in English and Korean, • Bachelor’s degree in Business, Logistics, or related field (preferred), • Proficiency in Microsoft Office Suite (Excel, Word, Outlook), • Strong attention to detail and organizational skills Benefits Compensation $50,000-80,000 a year depending on qualifications and experience Benefits • Health, Dental, and Vision PPO Insurance, • Life, STD, LTD Insurance, • 401(K) Plan, • Paid Time Off, • Additional Paid Time Off (Bereavement, Wedding, Birth of a Child, etc.), • Years of Service Awards, • Education Assistant Program (Based on Eligibility)

Job DescriptionJob Title: Bilingual Call Center Representative – Healthcare Payroll SpecialistLocation: New York, NYSchedule • Day Shift: 8:00 AM – 4:00 PMCompensation, • Handle incoming and outgoing calls in a professional and timely manner, • Address customer inquiries, concerns, and complaints effectively, • Provide accurate information and ensure customer satisfactionPayroll Support, • Assist with payroll-related questions and issue resolution, • Investigate and resolve discrepancies related to payroll, • Ensure accuracy and confidentiality of payroll informationProblem Solving & Support, • Identify customer issues and determine appropriate solutions, • Escalate complex concerns when necessary, • Perform additional tasks and assignments as requiredRequired Qualifications, • Minimum 2 years of experience in call center/customer service roles, • Bilingual proficiency (required), • Prior experience with payroll processesRequired Skills, • Strong verbal and written communication skills, • Active listening and customer-focused approach, • Effective problem-solving and analytical abilities, • Computer proficiency and ability to navigate multiple systemsEducation

Job DescriptionCompany Description About Patient Funding Alternatives (PFA) At Patient Funding Alternatives (PFA), we remove the barriers that keep Medicaid-eligible and medically underserved individuals from getting the care they deserve. We partner with hospitals and health systems across the country to help patients secure coverage through employer-sponsored insurance — simplifying the process, protecting patients, and strengthening hospital outcomes. As the only organization in the U.S. offering a full Premium Assistance Enrollment service supported by dedicated Patient Advocates within partner hospitals, we make access to coverage easier, faster, and more compassionate. PFA is growing rapidly nationwide, and our success is built on people who care deeply about helping others. We believe our employees are our most valuable resource, and we’re committed to maintaining a healthy work/life balance within a culture grounded in empathy, teamwork, and respect. If you’re passionate about guiding patients through complex healthcare systems, advocating for fairness, and making a measurable impact every day — PFA is where you belong. Job Description The Patient Advocate Specialist plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. This is a full-time, 5-day-per-week on-site role based at White Plains Hospital where you’ll work directly with patients and hospital partners. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process. This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience—all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care. We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems. Key Responsibilities Patient Engagement & Advocacy • Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program., • Assess family dynamics and adapt communication style to effectively meet their needs., • Obtain necessary authorizations and documentation from patients/families., • Foster trust with patients while maintaining appropriate professional boundaries., • Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details)., • Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions., • Collaborate seamlessly with the Patient Financial Assistance (PFA) team to finalize enrollments., • Clarify how employer-provided health insurance works in coordination with Medicaid., • Verify and update ongoing patient eligibility for HIPP to maintain continuity., • Utilize PFA’s CRM/case management system to manage referrals and patient records., • Upload, scan, and securely transmit required documentation., • Record patient interactions meticulously in compliance with privacy and legal standards., • Represent PFA as the onsite contact at the hospital., • Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners., • Always uphold the organization’s values with ethical integrity and professionalism. Qualifications Required Qualifications • High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management., • Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification., • Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field., • Training in motivational interviewing, trauma-informed care, or medical billing/coding., • Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy., • Three-Five years’ experience in patient-facing roles within a healthcare setting. Technical Skills-Preferred • Proficiency with CRM or case management systems., • Knowledge of Medicaid/Medicare eligibility and benefits coordination., • Ability to interpret medical billing and insurance documents., • Active listening and empathetic communication., • De-escalation tactics for emotionally distressed patients., • Cultural awareness and sensitivity in communication., • Mission-Driven Advocacy – Consistently puts patient needs first., • Ego Resilience – Thrives amid adversity and changing demands., • Empathy – Provides compassionate support while ensuring professionalism., • Urgency – Balances speed and sensitivity in patient interactions., • Detail Orientation – Ensures accuracy and completeness in documentation., • Cultural Competence – Demonstrates respect and understanding of diverse experiences., • Adaptability – Successfully operates in evolving policy and procedural environments. Additional Information Our Benefits – Supporting You Inside and Out At Patient Funding Alternatives, we know that caring for others starts with caring for our own people. That’s why we offer a comprehensive, industry-leading benefits package designed to support your health, your future, and your wellbeing. Our team members enjoy medical, dental, and vision coverage through UnitedHealthcare and Guardian, employer-paid life and disability insurance, and a 401(k) plan with company match. We also invest in your wellness — with up to $100 annual reimbursement for fitness, mindfulness, and wellness activities, plus access to mental health tools like the Calm Health app and a 24/7 Employee Assistance Program. From flexible spending accounts to nationwide fitness programs and virtual care, PFA is committed to helping you stay healthy, balanced, and thriving — at work and beyond.

Job Description Food Merchandiser Full-time $80,000-$85,000 College Point, New York This wholesale cash-and-carry supplier serves restaurants, caterers, non-profits, and other foodservice businesses. It offers a wide selection of high-quality products, including fresh produce, meat, seafood, dairy, frozen foods, beverages, dry goods, and restaurant supplies at competitive prices. The warehouse-style stores provide a convenient, no-membership, no-contract shopping experience, making it a trusted partner for foodservice operators seeking value and flexibility. Job Details: • Uphold and teach freshness standards across all branches, • Train department employees and management to ensure compliance with company quality and merchandising expectations, • Perform regular store audits, record scores, and develop corrective action plans when needed, • Use reports to guide daily merchandising tasks, product placement, and resets for improved workflow and sales, • Ensure proper inventory levels and product visibility to maximize sales and customer satisfaction, • Collaborate with managers to implement changes that improve productivity, reduce losses, and maintain high standards, • Assist in hiring, onboarding, and developing associates for fresh departments, • Create and implement short- and long-term merchandising goals for assigned branches, coordinating with leadership teams, • Manage damages, interim adjustments, and price changes to minimize losses, • Build and maintain strong relationships with buyers, category managers, and large customers, advocating for their needs with operations teams, • Minimum 2 years’ experience managing one or more perishable departments (Produce, Meat, Seafood, Deli/Dairy, or Inventory Control), • Strong knowledge of perishable operations and freshness guidelines, with confidence to enforce standards through audits, • Ability to travel between branches; occasional overnight stays may be required, • Ability to lift 60–80 lbs and obtain Hi Lo certification (training provided), • Strong desire and ability to train and develop associates across all fresh departments, • Flexible, adaptable, and able to manage shifting daily priorities, • Strong communication and relationship-building skills with branch leadership, regional managers, and operations teams $80,000-$85,000 plus benefits