JOB TODAY logo

Customer experience specialist jobs in New York, New YorkCreate job alerts

Are you a business? Hire customer experience specialist candidates in New York, NY

  • BrightSide Media
    Local Business Development Partner
    Local Business Development Partner
    4 days ago
    Part-time
    West Caldwell

    Role Overview: Local Business Development Partner (Independent Contractor) We are seeking independent, self-motivated Local Business Development Partners to be a part of our founding team of marketing specialists in the Morristown, Ledgewood, Wayne, Totowa, Pompton Plains, Hawthorne and Prospect Park NJ markets. This is an exciting ground floor opportunity to launch a new local brand and business model. As a Local Business Development Partner, you’ll work directly with small, locally owned businesses to help them grow their visibility and attract new customers through affordable, high-impact advertising solutions. As an independent contractor, you will introduce and sell hyper-local advertising solutions to small and medium-sized businesses. You'll also offer additional critical services such as website development, social media management, and Google Business Profile optimization for businesses in need of these services that can’t staff or hire these positions themselves. This is a part-time, commission-based opportunity ideal for someone entrepreneurial who enjoys relationship-building and helping local businesses thrive. Responsibilities • Identify and recruit local businesses to host digital screens that display rotating ads, • Sell advertising spots to businesses looking to reach nearby customers through these screens ● Offer and sell additional digital services, including:, • Website creation, • Social media page setup and management o Google Business Profile support, • Maintain your own outreach schedule and pipeline, • Educate potential customers on the benefits and ROI of hyper-local screen-based advertising What You’ll Need • Entrepreneurial mindset and ability to self-manage, • Strong local knowledge and community connections, • Confidence in speaking with small business owners, • Sales, customer service, or local marketing experience preferred but not required, • Access to a phone, computer, and reliable internet, • Reliable transportation for local meetings Compensation • Renewal bonuses for recurring advertising or service clients Note: Commission rates discussed during interview process Time Commitment • Flexible hours: Set your own schedule, • Ideal commitment: 20 hours per week, • No minimum quota required, though success depends on proactive outreach ● 3 days paid training provided This is a 1099 independent contractor position. There are no hourly wages, benefits, or reimbursements for time worked. Contractors are responsible for their own taxes and business expenses.

    Immediate start!
    Easy apply
  • TaxVance LLC
    Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    12 days ago
    $16–$18 hourly
    Part-time
    Sunset Park, Brooklyn

    For more than 30 years, TaxVance has been serving our community with care, trust, and dedication. What began as a family-based service has grown into a mission-driven company committed to helping individuals, families, and small businesses thrive. We go beyond tax preparation — providing support with bookkeeping, financial guidance, and immigration-related documentation to ensure our community feels seen, supported, and empowered. Our team understands the challenges many face navigating complex financial and legal systems, which is why compassion, respect, and cultural understanding are at the heart of everything we do. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping families with immigration paperwork, we are here to uplift, guide, and create lasting impact. Role Overview: We are seeking a proactive and empathetic Customer Service Representative (CSR) to join our team. As the first point of contact for clients, you will handle inquiries, resolve issues, and ensure a smooth customer experience from start to finish. Your role will be essential in building trust, strengthening client relationships, and supporting the growth of TaxVance. Key Responsibilities: • Serve as the primary point of contact via phone, email, chat, and social media., • Respond to client inquiries regarding tax filings, bookkeeping, and general service questions., • Assist clients in navigating the TaxVance platform, uploading documents, and completing forms., • Escalate complex cases to tax specialists or managers while ensuring follow-up., • Track client interactions and maintain accurate records in CRM/automation systems., • Identify common issues and provide feedback to improve customer experience and workflows., • Uphold professionalism, empathy, and discretion in all communications. Qualifications • Required:, • Previous experience in customer service, call center, or client-facing role., • Excellent communication skills in English and Spanish (bilingual)., • Strong organizational skills and attention to detail., • Comfort using digital tools (CRM, email, chat platforms, cloud storage)., • Ability to remain calm and empathetic under pressure., • Preferred:, • Experience in financial services, tax preparation, or bookkeeping support., • Familiarity with automation platforms (e.g., Make.com, n8n, or similar)., • Knowledge of U.S. tax basics is a plus. What We Offer • Competitive base salary + performance incentives., • Training and professional development opportunities., • Growth path into specialized financial service or operations roles., • Being part of an innovative, community-focused company on a mission to simplify finance. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping with immigration paperwork, we are here to uplift, guide, and create lasting impact in our Latinx community for years to come. Apply today!

    Easy apply
  • ElevatedNY
    Brand Ambassador
    Brand Ambassador
    16 days ago
    Full-time
    Manhattan, New York

    The Marketing Specialist will play a key role in developing and executing marketing strategies that drive brand awareness, customer engagement, and lead generation. You’ll work across various channels including digital, social media, email, and events to help grow our presence and impact. Qualification Marketing experience is a plus Self-motivated, organized, and able to manage multiple projects at once A creative thinker who’s also comfortable with data and analytics What We Offer Flexible work environment Opportunities for growth and advancement A collaborative, supportive, and fast-paced team The chance to make a real impact on a growing brand

    Immediate start!
    No experience
    Easy apply
  • Aliya Wellness
    Onboarding Specialist – Patient Enrollment & Outreach
    Onboarding Specialist – Patient Enrollment & Outreach
    1 month ago
    $17–$21 hourly
    Part-time
    Borough Park, Brooklyn

    Position Overview We are seeking a motivated and personable Onboarding Specialist to join our team. This individual will serve as the first point of contact for new patient referrals, ensuring a smooth and welcoming enrollment process. The ideal candidate is a strong communicator, organized, and passionate about helping patients access care. This role will also involve community outreach and on-site enrollment to expand program participation. Key Responsibilities Contact all new patient referrals promptly to introduce our program, explain services, and guide them through the enrollment process. Build relationships with patients, families, and referral sources to encourage program participation. Maintain accurate records of patient outreach, enrollment status, and follow-up needs. Conduct in-person visits to community locations, adult day cares, clinics, or partner sites to meet with potential patients and assist with enrollment. Work closely with intake and program teams to ensure patients transition smoothly into services. Track enrollment goals and contribute to strategies that increase patient participation. Provide excellent customer service and support to patients and their families during onboarding. Qualifications Previous experience in patient intake, healthcare outreach, or customer service preferred. Strong communication and interpersonal skills; ability to connect with patients and families. Organized, detail-oriented, and able to manage multiple referrals at once. Comfortable conducting outreach calls and in-person visits. Bilingual skills (English + Spanish, Creole, or Russian) a plus. Schedule & Compensation Full-time or part-time depending on program needs. Competitive salary/benefits based on experience.

    Immediate start!
    Easy apply