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About the Role: \n \n Blooio is a fast-growing SaaS company building the next generation of business messaging infrastructure. Our platform enables businesses to communicate with customers through Apple Messages for Business and other modern messaging channels using powerful APIs, integrations, and automation tools. \n \n We're looking for an exceptional Senior Software Engineer to work directly with our founding team to build and scale Blooio's core platform. \n \n This is a highly technical, hands-on engineering position with significant ownership. You'll work across backend infrastructure, APIs, databases, customer-facing applications, and internal systems. \n \n We're looking for someone who can independently solve complex technical problems, write clean and scalable code, and turn ideas into reliable, production-ready software. \n \n You'll have a direct impact on our architecture, product development, and engineering decisions. \n Why join Blooio: build technology that directly powers our core product and customer experiences; take responsibility for meaningful features and infrastructure, not isolated tickets; work closely with the founding team and influence technical architecture and product direction; solve complex problems in real-time communication, scalability, integrations, and automation; and help shape the engineering foundation of a rapidly evolving company. \n \n To apply, submit your resume, GitHub profile if you have one, and examples of relevant projects or production systems you've built. We're particularly interested in engineers who have designed and shipped complex backend systems, built scalable APIs, and taken significant ownership of production software. \n \n Responsibilities: \n \n\n • Design, build, and maintain scalable backend services, APIs, and core messaging infrastructure.\n, • Develop features across the customer dashboard, internal tools, and web applications.\n, • Build REST APIs, webhooks, third-party integrations, and automated workflows.\n, • Improve system reliability, performance, security, and scalability as messaging volume grows.\n, • Help design robust, maintainable systems capable of handling real-time messaging and high-throughput workloads.\n, • Work directly with the founders to turn product requirements into fully functional features.\n, • Write maintainable, well-tested code, conduct code reviews, troubleshoot production issues, and continuously improve engineering practices.\n, • Independently lead projects from initial design through development, deployment, and ongoing maintenance.\n\n \n Qualifications: \n \n\n • 5+ years of professional software engineering experience, ideally building SaaS platforms or developer-focused products.\n, • Strong backend engineering experience with modern languages such as JavaScript, TypeScript/Node.js, Python, Postgres, and more.Experience with modern frontend frameworks such as Next.js and React.\n, • Strong understanding of REST APIs, webhooks, asynchronous processing, and distributed systems.\n, • Experience working with relational databases, caching systems, and message queues.\n, • Familiarity with cloud infrastructure, CI/CD pipelines, Docker, and production deployments.\n, • Experience designing, building, and maintaining production-grade systems.\n, • Strong debugging skills, engineering judgment, and attention to performance and security.\n, • Ability to independently own projects and deliver high-quality work in a fast-moving startup environment.\n, • Comfortable collaborating directly with founders and taking responsibility for technical outcomes.\n\n \n Nice to Have: \n \n\n • Experience with real-time high-volume event processing, AI integrations, or database architecture.\n, • Intelligent use of AI for developing.\n\n \n About Blooio: \n \n Blooio is a business messaging platform for sending and receiving Apple Messages for Business, iMessage, RCS, and SMS from CRMs, automations, APIs, and AI agents. We're a small team building the most powerful messaging platform for businesses. \n \n Compensation: \n \n $160K–$180K/yr · Healthcare · 401(k) · Equity

Overview\n If you are a highly motivated individual with an active, unrestricted credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of “Powering Prosperity Around the World” by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. \n \n Responsibilities: \n\n • This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers.\n, • Help TurboTax customers who are working on their tax returns or have delegated their tax returns with:\n \n, • Tax advice\n, • Full Service return preparation and signature\n, • Product/software inquires\n, • Tax calculations\n \n, • Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation.\n, • Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.\n, • Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.\n, • Document customer interactions\n, • Work continuously toward meeting company KPI metrics and Big Bet Goals.\n, • Participate in pilot testing, projects, and experience validations, as needed.\n, • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time\n\n \n Qualifications: \n\n • Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.\n, • 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software.\n, • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.\n, • Must possess an active Preparer Tax Identification Number (PTIN).\n, • Must be willing and available to work a minimum of 20 hours per week.\n, • Working knowledge of Circular 230.\n, • Proficient with technology; solid knowledge of computer operations and software.\n, • Strong customer service skills – ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.\n, • Excellent verbal and written communication skills\n, • Critical thinking, problem solving, research skills, and determination.\n, • Ability to work in a fast-paced environment with minimal supervision.\n, • Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.\n, • Bilingual (English/Spanish) communication skills (written & spoken) a plus\n, • Must reside in the United States.\n\n \n Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is \n Bay Area California $28.74 - $36.72 \n Southern California $28.74 - $36.72 \n Colorado $27.37 - $34.97 \n Hawaii $28.74 - $36.72 \n Illinois $27.37 - $34.97 \n Maine $24.63 - $31.47 \n Maryland $27.37 - $34.97 \n Massachusetts $28.74 - $36.72 \n Minnesota $24.63 - $31.47 \n New Jersey $28.74 - $36.72 \n New York $28.74 - $36.72 \n Ohio $24.63 - $31.47 \n Vermont $27.37 - $34.97 \n Virginia $27.37 - $34.97 \n Washington $28.74 - $36.72 \n Washington DC $27.37 - $34.97 \n This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Staff-Level Front-End (Platform) Engineer – New York (Hybrid) – Competitive Salary + Competitive Package + Opportunity to with a Series C Fintech Unicorn! \n \n This well-established FinTech are seeking an experienced Staff-Level Front-End Engineer with Platform/DevX experience to come help build high-quality product experiences. \n \n This is an excellent opportunity for an experienced Front-End Engineer with significant Platform experience to take the next step into a challenging position with a company offering significant growth potential. \n \n About the Company: \n \n Founded about a decade ago, they are now one the most well-known companies in their space. \n They are valued at $1.5bn having recently achieved unicorn status. \n \n They are consistently recognized as one of the best FinTech’s and start-ups to work for. \n \n Everything they do is entrenched in achieving engineering excellence. \n \n Their culture is not corporate, and they like to trust their employees to take on a lot of responsibility and have input into the shape of growth of the organisation. \n \n About the Staff-Level Front-End (Platform) Engineer Vacancy: \n \n You will deal with frontend architecture, shared user interface systems, developer experience, performance, dependability, and team-building tools. \n \n The goal is to swiftly, reliably, and confidently produce high-quality product experiences. \n \n With a strong emphasis on developing long-lasting solutions that enhance the experience for both developers and end users, your work lies at the nexus of product engineering, design systems, and platform thinking. \n \n Instead of owning a single feature area, this team shapes the patterns, primitives, and workflows that many teams build on top of. \n \n You Will: \n \n\n • Create and enhance customer-facing product surfaces as well as shared frontend foundations.\n\n \n\n • Collaborate closely with engineering, design, and product to transform complex requirements into straightforward, scalable solutions that have a significant impact on users and businesses.\n\n \n\n • Increase the standard of quality across teams by using sound technical judgment, transparent documentation, and enhancements to engineering methods, developer experience, and dependability.\n\n \n\n • Contribute to the efficient application of AI and agentic engineering workflows in front-end development to increase delivery speed, quality, and leverage.\n\n \n Ideal Requirements for the Staff-Level Front-End (Platform) Engineer Vacancy: \n \n\n • A seasoned front-end developer with years of experience, a solid foundation in JavaScript or TypeScript, knowledge of contemporary HTML and CSS, and expertise creating intricate web applications using a cutting-edge framework like React\n\n \n\n • You have overseen sizable, intricate frontend or platform projects and had an impact on technical direction outside of your direct team.\n\n \n\n • You possess excellent technical judgment and are adept at striking a balance between user experience, product requirements, maintainability, operational quality, and delivery speed.\n\n \n\n • You can translate ill-defined problem spaces into precise technical guidance and execution since you are at ease working with uncertainty.\n\n \n\n • You leverage your solid product and business background to influence priorities and enhance customer outcomes.\n\n \n\n • You employ AI-enabled tools with consideration and accountability, maintaining a high standard and not outsourcing fundamental technical concepts. \n\n \n Apply to the Role: \n \n Roles like these are snapped up very quickly, so act now if you do not want to miss out! Reply to this advert or email your CV to richard@weareorbis.com

Overview\n If you are a highly motivated individual with an active, unrestricted credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of “Powering Prosperity Around the World” by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. \n \n Responsibilities: \n\n • This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers.\n, • Help TurboTax customers who are working on their tax returns or have delegated their tax returns with:\n \n, • Tax advice\n, • Full Service return preparation and signature\n, • Product/software inquires\n, • Tax calculations\n \n, • Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation.\n, • Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.\n, • Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.\n, • Document customer interactions\n, • Work continuously toward meeting company KPI metrics and Big Bet Goals.\n, • Participate in pilot testing, projects, and experience validations, as needed.\n, • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time\n\n \n Qualifications: \n\n • Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.\n, • 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software.\n, • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.\n, • Must possess an active Preparer Tax Identification Number (PTIN).\n, • Must be willing and available to work a minimum of 20 hours per week.\n, • Working knowledge of Circular 230.\n, • Proficient with technology; solid knowledge of computer operations and software.\n, • Strong customer service skills – ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.\n, • Excellent verbal and written communication skills\n, • Critical thinking, problem solving, research skills, and determination.\n, • Ability to work in a fast-paced environment with minimal supervision.\n, • Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.\n, • Bilingual (English/Spanish) communication skills (written & spoken) a plus\n, • Must reside in the United States.\n\n \n Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is \n Bay Area California $28.74 - $36.72 \n Southern California $28.74 - $36.72 \n Colorado $27.37 - $34.97 \n Hawaii $28.74 - $36.72 \n Illinois $27.37 - $34.97 \n Maine $24.63 - $31.47 \n Maryland $27.37 - $34.97 \n Massachusetts $28.74 - $36.72 \n Minnesota $24.63 - $31.47 \n New Jersey $28.74 - $36.72 \n New York $28.74 - $36.72 \n Ohio $24.63 - $31.47 \n Vermont $27.37 - $34.97 \n Virginia $27.37 - $34.97 \n Washington $28.74 - $36.72 \n Washington DC $27.37 - $34.97 \n This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Location: New York City (Hybrid) \n Reports to: VP, Customer Success \n \n About Curacity \n \n Curacity is a two-sided marketplace connecting travel brands that need to be discovered with the publishers, travel writers, and content creators travelers actually trust. Hotels and cruise brands define the editorial coverage they need; our network of publishers and creators produces original content; Curacity coordinates the fulfillment and measures the outcomes. \n \n We operate two products on that network. Newsletter places original editorial recommendations in front of publisher subscriber audiences and ties the resulting bookings back to the content that drove them. Vista AI builds the distributed editorial footprint that determines whether a property gets recommended when a traveler asks ChatGPT, Perplexity, Google AI Mode, or Gemini where to stay. \n \n Curacity partners with publications including AFAR and Travel + Leisure, and was named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024. We are headquartered in New York with an office in Stamford, CT. \n \n About the Role \n \n We're seeking a Senior Customer Success Manager who thrives at the intersection of marketing strategy and performance analytics. You'll partner with marketers and business leaders at companies ranging from independents to major brands, helping them leverage premium media content from outlets like Travel + Leisure, Food & Wine, and AFAR to drive measurable demand, bookings, and revenue. \n \n This role requires someone who understands B2B customer success at scale. You'll need to be equally comfortable discussing marketing strategy with executives and troubleshooting technical integrations with operations teams. You'll work with sophisticated customers who demand proof, not buzzwords—and you'll need analytical thinking, industry knowledge, and the ability to diagnose complex problems without obvious answers. \n \n What You'll Do \n \n\n • Own strategic relationships for a portfolio of high-value accounts, developing deep understanding of each customer's business model, competitive positioning, and growth objectives\n, • Analyze multi-layered performance data like engagement metrics, attribution, and market trends to identify optimization opportunities and deliver actionable recommendations\n, • Lead quarterly business reviews that connect platform performance to broader business objectives, using data to tell compelling stories about impact\n, • Partner with internal teams (Product, Operations, & Partnerships) to advocate for customer needs, refine strategies, and ensure seamless technical implementations\n, • Design and execute testing strategies to continuously improve campaign performance across channels, content types, and audience segments\n, • Identify expansion opportunities based on demonstrated ROI and build champions within customer organizations\n, • Proactively monitor account health and intervene before issues escalate - investigating data discrepancies, diagnosing performance drops, anticipating seasonal challenges\n\n \n Who You Are \n \n\n • 5+ years in Customer Success, Account Management, or a similar external-facing role, owning relationships with enterprise or mid-market accounts\n, • Proven at scale: You’ve managed a book of 50+ customers at once and know how to prioritize, segment, and stay proactive across all of them\n, • HubSpot proficient: You run your day out of a CRM and have used HubSpot to track accounts, pipeline, and customer health\n, • Automation-minded: You’ve built workflows, sequences, or integrations that remove manual work from the customer lifecycle\n, • AI fluent: You use AI tools in your daily work and can speak credibly with customers about AI-driven products and insights\n, • Business fluent: You understand your customers’ business models, competitive dynamics, and economic drivers; can discuss marketing performance and ROI intelligently\n, • Analytically sharp: Comfortable with performance data, attribution models, and spotting patterns without drowning in spreadsheets\n, • Strategic communicator: Experienced presenting to internal leadership as well as customer executives; explain technical concepts without jargon\n, • Intellectually curious: Approach ambiguous problems as puzzles to solve; energized by complexity; have strong opinions loosely held\n, • Customer-centric operator: Balance empathy with accountability; build trust through reliability and actually knowing customers’ business; view criticism as valuable data\n, • Hospitality, marketing technology, or media experience preferred\n\n \n The salary range for this role is $125,000-$145,000. Curacity offers a competitive package which includes base salary, equity, and a comprehensive benefits package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our team during the hiring process. In addition to the salary range listed, this role is eligible for commission-based compensation. \n \n What We Offer \n \n Curacity offers a competitive package which includes base salary, equity, and comprehensive benefits, including: \n \n\n • Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution\n, • Retirement: 401(k) match – up to 4% of your total eligible compensation matched dollar-for-dollar (US-based employees)\n, • Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year\n, • PTO: Generous PTO policy, in addition to 10+ public holiday closure dates\n, • Wellness: $100 monthly stipend for health and wellness-related activities\n, • Recognition: Birthday, anniversary, and other everyday surprises and gifts to recognize our team members\n, • Culture: Casual, collaborative (and dog-friendly!) work environment in the heart of Flatiron\n\n \n Equal Opportunity \n \n Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex, including pregnancy, childbirth, or related medical conditions, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Overview\n If you are a highly motivated individual with an active, unrestricted credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of “Powering Prosperity Around the World” by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. \n \n Responsibilities: \n\n • This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers.\n, • Help TurboTax customers who are working on their tax returns or have delegated their tax returns with:\n \n, • Tax advice\n, • Full Service return preparation and signature\n, • Product/software inquires\n, • Tax calculations\n \n, • Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation.\n, • Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.\n, • Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.\n, • Document customer interactions\n, • Work continuously toward meeting company KPI metrics and Big Bet Goals.\n, • Participate in pilot testing, projects, and experience validations, as needed.\n, • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time\n\n \n Qualifications: \n\n • Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.\n, • 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software.\n, • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.\n, • Must possess an active Preparer Tax Identification Number (PTIN).\n, • Must be willing and available to work a minimum of 20 hours per week.\n, • Working knowledge of Circular 230.\n, • Proficient with technology; solid knowledge of computer operations and software.\n, • Strong customer service skills – ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.\n, • Excellent verbal and written communication skills\n, • Critical thinking, problem solving, research skills, and determination.\n, • Ability to work in a fast-paced environment with minimal supervision.\n, • Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.\n, • Bilingual (English/Spanish) communication skills (written & spoken) a plus\n, • Must reside in the United States.\n\n \n Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is \n Bay Area California $28.74 - $36.72 \n Southern California $28.74 - $36.72 \n Colorado $27.37 - $34.97 \n Hawaii $28.74 - $36.72 \n Illinois $27.37 - $34.97 \n Maine $24.63 - $31.47 \n Maryland $27.37 - $34.97 \n Massachusetts $28.74 - $36.72 \n Minnesota $24.63 - $31.47 \n New Jersey $28.74 - $36.72 \n New York $28.74 - $36.72 \n Ohio $24.63 - $31.47 \n Vermont $27.37 - $34.97 \n Virginia $27.37 - $34.97 \n Washington $28.74 - $36.72 \n Washington DC $27.37 - $34.97 \n This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Overview\n If you are a highly motivated individual with an active, unrestricted credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of “Powering Prosperity Around the World” by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. \n \n Responsibilities: \n\n • This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers.\n, • Help TurboTax customers who are working on their tax returns or have delegated their tax returns with:\n \n, • Tax advice\n, • Full Service return preparation and signature\n, • Product/software inquires\n, • Tax calculations\n \n, • Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation.\n, • Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.\n, • Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.\n, • Document customer interactions\n, • Work continuously toward meeting company KPI metrics and Big Bet Goals.\n, • Participate in pilot testing, projects, and experience validations, as needed.\n, • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time\n\n \n Qualifications: \n\n • Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.\n, • 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software.\n, • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.\n, • Must possess an active Preparer Tax Identification Number (PTIN).\n, • Must be willing and available to work a minimum of 20 hours per week.\n, • Working knowledge of Circular 230.\n, • Proficient with technology; solid knowledge of computer operations and software.\n, • Strong customer service skills – ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.\n, • Excellent verbal and written communication skills\n, • Critical thinking, problem solving, research skills, and determination.\n, • Ability to work in a fast-paced environment with minimal supervision.\n, • Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.\n, • Bilingual (English/Spanish) communication skills (written & spoken) a plus\n, • Must reside in the United States.\n\n \n Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is \n Bay Area California $28.74 - $36.72 \n Southern California $28.74 - $36.72 \n Colorado $27.37 - $34.97 \n Hawaii $28.74 - $36.72 \n Illinois $27.37 - $34.97 \n Maine $24.63 - $31.47 \n Maryland $27.37 - $34.97 \n Massachusetts $28.74 - $36.72 \n Minnesota $24.63 - $31.47 \n New Jersey $28.74 - $36.72 \n New York $28.74 - $36.72 \n Ohio $24.63 - $31.47 \n Vermont $27.37 - $34.97 \n Virginia $27.37 - $34.97 \n Washington $28.74 - $36.72 \n Washington DC $27.37 - $34.97 \n This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

GrandLife Hotels is a pioneer of luxury boutique hospitality in downtown New York, at Soho Grand. \n \n The Director of Rooms is a full-time, on-site leadership role based in New York, NY, responsible for overseeing all Rooms Division operations, including front office, housekeeping, and engineering. This role manages departmental teams to ensure exceptional guest satisfaction, consistent service standards, and efficient daily operations. The Director of Rooms monitors budgets, staffing levels, and inventory to optimize profitability while maintaining quality and cleanliness across guest rooms and public areas. Daily responsibilities include coaching and mentoring supervisors, reviewing guest feedback, resolving escalated customer issues, and collaborating with other hotel leaders to enhance the overall guest experience. The role also involves developing and implementing procedures, training programs, and service initiatives that align with GrandLife Hotels’ brand and operational goals. \n Qualifications \n\n • Strong guest-facing skills, including Guest Satisfaction focus and Customer Service capabilities.\n, • Experience overseeing Rooms Division operations, including Housekeeping and Engineering.\n, • Knowledge of Reservations management, room inventory control, and front office procedures.\n, • Budgeting skills, with the ability to manage departmental costs, forecasting, and financial reporting.\n, • Previous leadership experience in upscale or boutique hotel environments, preferably in a Director role.\n, • Ability to lead, coach, and develop diverse teams while fostering an inclusive, respectful workplace.\n, • Strong problem-solving, organizational, and time-management skills, with attention to detail.\n, • Proficiency with Opera Cloud.\n, • Flexibility to work varying schedules, including evenings, weekends, and holidays as needed.\n, • Relevant hospitality or business education, such as a degree or equivalent experience in Hotel Management, Hospitality, or a related field.\n

Overview\n If you are a highly motivated individual with an active, unrestricted credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of “Powering Prosperity Around the World” by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. \n \n Responsibilities: \n\n • This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers.\n, • Help TurboTax customers who are working on their tax returns or have delegated their tax returns with:\n \n, • Tax advice\n, • Full Service return preparation and signature\n, • Product/software inquires\n, • Tax calculations\n \n, • Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation.\n, • Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.\n, • Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.\n, • Document customer interactions\n, • Work continuously toward meeting company KPI metrics and Big Bet Goals.\n, • Participate in pilot testing, projects, and experience validations, as needed.\n, • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time\n\n \n Qualifications: \n\n • Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.\n, • 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software.\n, • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.\n, • Must possess an active Preparer Tax Identification Number (PTIN).\n, • Must be willing and available to work a minimum of 20 hours per week.\n, • Working knowledge of Circular 230.\n, • Proficient with technology; solid knowledge of computer operations and software.\n, • Strong customer service skills – ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.\n, • Excellent verbal and written communication skills\n, • Critical thinking, problem solving, research skills, and determination.\n, • Ability to work in a fast-paced environment with minimal supervision.\n, • Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.\n, • Bilingual (English/Spanish) communication skills (written & spoken) a plus\n, • Must reside in the United States.\n\n \n Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is \n Bay Area California $28.74 - $36.72 \n Southern California $28.74 - $36.72 \n Colorado $27.37 - $34.97 \n Hawaii $28.74 - $36.72 \n Illinois $27.37 - $34.97 \n Maine $24.63 - $31.47 \n Maryland $27.37 - $34.97 \n Massachusetts $28.74 - $36.72 \n Minnesota $24.63 - $31.47 \n New Jersey $28.74 - $36.72 \n New York $28.74 - $36.72 \n Ohio $24.63 - $31.47 \n Vermont $27.37 - $34.97 \n Virginia $27.37 - $34.97 \n Washington $28.74 - $36.72 \n Washington DC $27.37 - $34.97 \n This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Overview\n If you are a highly motivated individual with an active, unrestricted credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of “Powering Prosperity Around the World” by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. \n \n Responsibilities: \n\n • This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers.\n, • Help TurboTax customers who are working on their tax returns or have delegated their tax returns with:\n \n, • Tax advice\n, • Full Service return preparation and signature\n, • Product/software inquires\n, • Tax calculations\n \n, • Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation.\n, • Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.\n, • Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.\n, • Document customer interactions\n, • Work continuously toward meeting company KPI metrics and Big Bet Goals.\n, • Participate in pilot testing, projects, and experience validations, as needed.\n, • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time\n\n \n Qualifications: \n\n • Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.\n, • 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software.\n, • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.\n, • Must possess an active Preparer Tax Identification Number (PTIN).\n, • Must be willing and available to work a minimum of 20 hours per week.\n, • Working knowledge of Circular 230.\n, • Proficient with technology; solid knowledge of computer operations and software.\n, • Strong customer service skills – ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.\n, • Excellent verbal and written communication skills\n, • Critical thinking, problem solving, research skills, and determination.\n, • Ability to work in a fast-paced environment with minimal supervision.\n, • Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.\n, • Bilingual (English/Spanish) communication skills (written & spoken) a plus\n, • Must reside in the United States.\n\n \n Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is \n Bay Area California $28.74 - $36.72 \n Southern California $28.74 - $36.72 \n Colorado $27.37 - $34.97 \n Hawaii $28.74 - $36.72 \n Illinois $27.37 - $34.97 \n Maine $24.63 - $31.47 \n Maryland $27.37 - $34.97 \n Massachusetts $28.74 - $36.72 \n Minnesota $24.63 - $31.47 \n New Jersey $28.74 - $36.72 \n New York $28.74 - $36.72 \n Ohio $24.63 - $31.47 \n Vermont $27.37 - $34.97 \n Virginia $27.37 - $34.97 \n Washington $28.74 - $36.72 \n Washington DC $27.37 - $34.97 \n This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Location: New York, NY (hybrid, 3 days per week in office) \n Employment type: Full-time \n Salary range: $190,000–210,000 base, plus annual performance bonus \n Reports to: Chief Business Officer \n \n About Curacity \n \n Curacity is a two-sided marketplace connecting travel brands that need to be discovered with the publishers, travel writers, and content creators travelers actually trust. Hotels and cruise brands define the editorial coverage they need; our network of publishers and creators produces original content; Curacity coordinates the fulfillment and measures the outcomes. \n \n We operate two products on that network. VISTA Core distributes original editorial recommendations through premium publisher audiences and measures the incremental bookings and revenue they generate. VISTA AI builds the distributed editorial footprint that influences whether a property gets recommended when travelers ask ChatGPT, Perplexity, Google AI Mode, or Gemini where to stay. \n \n Curacity partners with publications including AFAR and Travel + Leisure, and was named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024. We are headquartered in New York with an office in Stamford, CT. \n \n About The Role \n \n We're looking for a commercially driven, AI-native leader to transform Customer Success into a strategic account management organization focused on customer retention, revenue growth, and measurable business impact. \n \n You'll lead an existing team of Customer Success Managers, evolving the function from primarily reactive account management and reporting performance to proactively growing customer relationships, identifying commercial opportunities, and demonstrating the value Curacity delivers. \n This is a hands-on leadership role. You'll personally build relationships with senior executives at our largest clients, lead strategic account planning, and help customers understand how premium editorial distribution, incremental impact measurement, and AI recommendation insights contribute to their business objectives. \n \n You'll also be a builder. We believe AI should fundamentally change how a Customer Success organization operates. We're looking for someone who has already built and deployed AI-powered tools and workflows that improve productivity, customer intelligence, or revenue outcomes — and who is comfortable creating solutions without waiting for Product or Engineering to deliver every tool. \n \n What You'll Do \n \n Own Retention and Customer Revenue Growth \n\n • Own gross revenue retention (GRR) and net revenue retention (NRR), with direct accountability for renewals, cross-sell, and upsell across existing customer relationships.\n, • Develop proactive account strategies that identify growth opportunities, renewal risks, executive relationships, and measurable customer outcomes.\n, • Build a systematic cross-sell motion between VISTA Core and VISTA AI, expanding the value and breadth of existing customer relationships.\n, • Establish early-warning systems for churn risk and lead proactive retention strategies well before renewal decisions.\n, • Partner closely with the VP of Sales on strategic account planning and enterprise relationships. Customer Success owns retention and revenue growth within existing customer relationships; Sales owns expansion into additional properties across hotel brand and management company portfolios.\n, • Build a predictable operating cadence around retention forecasts, upsell pipelines, customer health, and commercial performance.\n\n \n Elevate Executive Relationships and Strategic Engagement \n\n • Serve as a senior executive relationship owner for Curacity's largest and most strategically important clients, alongside the VP of Sales.\n, • Build trusted relationships with CMOs, VPs of Marketing, commercial leaders, and other senior decision-makers across hotel brands, management companies, and major properties.\n, • Establish a regular cadence of in-person customer visits, executive business reviews, and strategic planning sessions.\n, • Lead Curacity's Customer Council, bringing together senior customers to exchange perspectives, provide feedback, and help inform our strategic direction.\n, • Help customers connect Curacity's capabilities to their broader marketing, distribution, and revenue strategies.\n, • Personally engage in high-stakes renewals, complex measurement discussions, executive escalations, and significant growth opportunities.\n\n \n Turn Measurement and Insights Into Commercial Value \n\n • Lead the delivery and strategic interpretation of incremental impact studies, helping customers understand incremental booking lift, revenue lift, and return on investment.\n, • Ensure the team can confidently explain attribution methodologies, test-versus-control studies, incrementality, and how Curacity's results fit within a customer's broader marketing measurement framework.\n, • Translate VISTA Intelligence data — including AI recommendation share, recommendation lift and competitive benchmarking — into actionable customer strategies.\n, • Transform business reviews from reporting exercises into forward-looking discussions about performance, opportunities, and investment decisions.\n, • Partner with Data, Insights, and Product teams to improve how customer outcomes are measured, communicated, and used to inform account strategy.\n, • Establish a consistent, high-quality standard for executive presentations, impact studies, and strategic recommendations.\n\n \n Build an AI-Native Customer Success Organization \n\n • Personally design, prototype, and deploy AI-powered workflows that make the team more effective and commercially productive.\n, • Identify opportunities to automate routine reporting, account research, meeting preparation, customer intelligence, renewal risk monitoring, and administrative workflows.\n, • Build tools that surface cross-sell and upsell opportunities, synthesize customer performance data, and help CSMs prepare more compelling executive recommendations.\n, • Use commercially available AI tools, automation platforms, and integrations to deliver working solutions quickly, partnering with Product and Engineering when production-grade integration, data governance, or security requirements demand it.\n, • Establish measurable productivity and revenue outcomes for AI initiatives, rather than treating AI adoption as an end in itself.\n, • Train the team to use and continuously improve these tools, freeing capacity for higher-value customer engagement.\n\n \n Transform & Develop The Team \n\n • Evaluate the team's capabilities, establish expectations for senior account management, and create development plans for individuals with the potential to grow.\n, • Coach CSMs on executive communication, commercial negotiation, strategic account planning, measurement, and consultative selling.\n, • Create clear account segmentation, coverage models, performance standards, and accountability.\n, • Build a culture that combines strong customer advocacy with commercial discipline, analytical rigor, and a bias toward action.\n\n \n Required Qualifications \n \n\n • 10+ years of relevant experience in Customer Success, strategic account management, client services, or commercial leadership, including 5+ years leading customer-facing teams.\n, • Significant experience in digital media, advertising technology, marketing technology, or a closely related measurement-driven business.\n, • Proven accountability for retention, cross-sell, upsell, and revenue growth within an existing customer base.\n, • Strong understanding of digital marketing measurement, attribution methodologies, incrementality, experimentation, and marketing ROI.\n, • Demonstrated ability to translate complex analytics and performance data into commercially compelling insights and recommendations.\n, • Experience building and maintaining senior executive relationships, including presenting to CMOs and other C-suite decision-makers.\n, • A track record of coaching, developing, and upgrading teams to deliver stronger commercial outcomes.\n, • Hands-on experience building and deploying AI-powered tools or automated workflows used by customer-facing teams, with measurable productivity or business impact. We'll ask you to show us what you've built.\n, • Strong commercial judgment, analytical fluency, and comfort navigating complex customer relationships and negotiations.\n, • A builder's mentality, with the ability to operate effectively in a fast-moving, entrepreneurial environment.\n, • Willingness to travel regularly for customer meetings, executive business reviews, and industry events.\n\n \n Preferred Qualifications \n \n\n • Experience working with hotels, hospitality brands, or travel technology\n, • Familiarity with marketing mix modeling, controlled experiments, conversion lift studies, or other incremental measurement approaches.\n, • Experience with AI search, generative engine optimization (GEO), or AI visibility and recommendation analytics.\n, • Experience leading a Customer Success transformation from reactive account management to proactive commercial ownership.\n, • Experience implementing AI agents, CRM automations, data integrations, or internal productivity applications.\n\n \n What We Offer \n \n Curacity offers a competitive package which includes base salary, equity, and comprehensive benefits, including: \n \n\n • Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution\n, • Retirement: 401(k) match – up to 4% of your total eligible compensation matched dollar-for-dollar (US-based employees)\n, • Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year\n, • PTO: Generous PTO policy, in addition to 10+ public holiday closure dates\n, • Wellness: $100 monthly stipend for health and wellness-related activities\n, • Recognition: Birthday, anniversary, and other everyday surprises and gifts to recognize our team members\n, • Culture: Casual, collaborative (and dog-friendly!) work environment in the heart of Flatiron\n\n \n Equal Opportunity \n \n Curacity is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Title:- Forward Deployed Engineer (FDE) - Agentic AI & Multi-Agent Systems \n Location:- Mountain View, CA (San Francisco Bay Area) || New York, NY (Tri-State Area) - Hybrid \n Position Type: Fulltime \n \n Note: Tuesday to Thursday onsite will pay travel expenses \n \n Job Description: \n We are seeking a Forward Deployed Engineer (FDE) with strong expertise in Agentic AI, Multi-Agent Systems, \n Java, and Python to design, deploy, and optimize Al-powered business solutions. The ideal candidate will work \n closely with customers to understand business processes, identify automation opportunities, and implement \n scalable AT workflows leveraging RAG and agent orchestration frameworks \n \n Required Skills \n\n • Strong programming experience in Python and Java\n, • Hands-on experience with Agentic AI / Multi-Agent Systems\n, • Expertise with agent orchestration frameworks such as LangGraph, CrewAl or similar workflow platforms\n, • Experience building autonomous workflows and AT agents with reliable API integrations\n, • Strong understanding of Retrieval- Augmented Generation (RAG) and retrieval engineering\n, • Experience implementing Al observability, monitoring, security guardrails, and governance controls\n, • Ability to troubleshoot, test, and optimize Al agents based on business requirements and user feedback\n, • Experience conducting workshops with business and technical stakeholders to identify AI automation\n, • opportunities\n, • Strong knowledge of workflow automation, process transformation, and AI solution deployment\n\n Preferred Qualifications \n\n • Experience in Accounting, Finance, or Close Management processes\n, • Understanding of Month-End Close (MEC) and Year-End Close (YEC) business workflows\n, • Customer-facing consulting or solution engineering experience\n, • Experience deploying AT solutions in enterprise environments\n\n Key Responsibilities \n\n • Design and implement Agentic AT and multi-agent workflows for enterprise customers\n, • Build scalable AI solutions using RAG, LLMs, and orchestration frameworks\n, • sessions and translate business processes into Al-driven solutions\n, • Integrate Al agents with enterprise systems and APIs\n, • Establish monitoring, security, and governance controls for AI applications\n, • Collaborate with customer stakeholders to drive adoption and business value\n, • Continuously refine AI agents and workflows based on feedback and performance metrics\n\n

Location: New York, NY (hybrid, 3 days per week in office) \n Employment type: Full-time \n Salary range: $190,000–210,000 base, plus annual performance bonus \n Reports to: Chief Business Officer \n \n About Curacity \n Curacity is a two-sided marketplace connecting travel brands that need to be discovered with the publishers, travel writers, and content creators travelers actually trust. Hotels and cruise brands define the editorial coverage they need; our network of publishers and creators produces original content; Curacity coordinates the fulfillment and measures the outcomes. \n We operate two products on that network. VISTA Core distributes original editorial recommendations through premium publisher audiences and measures the incremental bookings and revenue they generate. VISTA AI builds the distributed editorial footprint that influences whether a property gets recommended when travelers ask ChatGPT, Perplexity, Google AI Mode, or Gemini where to stay. \n Curacity partners with publications including AFAR and Travel + Leisure, and was named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024. We are headquartered in New York with an office in Stamford, CT. \n \n About The Role \n We're looking for a commercially driven, AI-native leader to transform Customer Success into a strategic account management organization focused on customer retention, revenue growth, and measurable business impact. \n \n You'll lead an existing team of Customer Success Managers, evolving the function from primarily reactive account management and reporting performance to proactively growing customer relationships, identifying commercial opportunities, and demonstrating the value Curacity delivers. \n This is a hands-on leadership role. You'll personally build relationships with senior executives at our largest clients, lead strategic account planning, and help customers understand how premium editorial distribution, incremental impact measurement, and AI recommendation insights contribute to their business objectives. \n \n You'll also be a builder. We believe AI should fundamentally change how a Customer Success organization operates. We're looking for someone who has already built and deployed AI-powered tools and workflows that improve productivity, customer intelligence, or revenue outcomes — and who is comfortable creating solutions without waiting for Product or Engineering to deliver every tool. \n \n What You'll Do \n \n Own Retention and Customer Revenue Growth \n\n • Own gross revenue retention (GRR) and net revenue retention (NRR), with direct accountability for renewals, cross-sell, and upsell across existing customer relationships.\n, • Develop proactive account strategies that identify growth opportunities, renewal risks, executive relationships, and measurable customer outcomes.\n, • Build a systematic cross-sell motion between VISTA Core and VISTA AI, expanding the value and breadth of existing customer relationships.\n, • Establish early-warning systems for churn risk and lead proactive retention strategies well before renewal decisions.\n, • Partner closely with the VP of Sales on strategic account planning and enterprise relationships. Customer Success owns retention and revenue growth within existing customer relationships; Sales owns expansion into additional properties across hotel brand and management company portfolios.\n, • Build a predictable operating cadence around retention forecasts, upsell pipelines, customer health, and commercial performance.\n\n \n Elevate Executive Relationships and Strategic Engagement \n\n • Serve as a senior executive relationship owner for Curacity's largest and most strategically important clients, alongside the VP of Sales.\n, • Build trusted relationships with CMOs, VPs of Marketing, commercial leaders, and other senior decision-makers across hotel brands, management companies, and major properties.\n, • Establish a regular cadence of in-person customer visits, executive business reviews, and strategic planning sessions.\n, • Lead Curacity's Customer Council, bringing together senior customers to exchange perspectives, provide feedback, and help inform our strategic direction.\n, • Help customers connect Curacity's capabilities to their broader marketing, distribution, and revenue strategies.\n, • Personally engage in high-stakes renewals, complex measurement discussions, executive escalations, and significant growth opportunities.\n\n \n Turn Measurement and Insights Into Commercial Value \n\n • Lead the delivery and strategic interpretation of incremental impact studies, helping customers understand incremental booking lift, revenue lift, and return on investment.\n, • Ensure the team can confidently explain attribution methodologies, test-versus-control studies, incrementality, and how Curacity's results fit within a customer's broader marketing measurement framework.\n, • Translate VISTA Intelligence data — including AI recommendation share, recommendation lift and competitive benchmarking — into actionable customer strategies.\n, • Transform business reviews from reporting exercises into forward-looking discussions about performance, opportunities, and investment decisions.\n, • Partner with Data, Insights, and Product teams to improve how customer outcomes are measured, communicated, and used to inform account strategy.\n, • Establish a consistent, high-quality standard for executive presentations, impact studies, and strategic recommendations.\n\n \n Build an AI-Native Customer Success Organization \n\n • Personally design, prototype, and deploy AI-powered workflows that make the team more effective and commercially productive.\n, • Identify opportunities to automate routine reporting, account research, meeting preparation, customer intelligence, renewal risk monitoring, and administrative workflows.\n, • Build tools that surface cross-sell and upsell opportunities, synthesize customer performance data, and help CSMs prepare more compelling executive recommendations.\n, • Use commercially available AI tools, automation platforms, and integrations to deliver working solutions quickly, partnering with Product and Engineering when production-grade integration, data governance, or security requirements demand it.\n, • Establish measurable productivity and revenue outcomes for AI initiatives, rather than treating AI adoption as an end in itself.\n, • Train the team to use and continuously improve these tools, freeing capacity for higher-value customer engagement.\n\n \n Transform & Develop The Team \n\n • Evaluate the team's capabilities, establish expectations for senior account management, and create development plans for individuals with the potential to grow.\n, • Coach CSMs on executive communication, commercial negotiation, strategic account planning, measurement, and consultative selling.\n, • Create clear account segmentation, coverage models, performance standards, and accountability.\n, • Build a culture that combines strong customer advocacy with commercial discipline, analytical rigor, and a bias toward action.\n\n \n Required Qualifications \n\n • 10+ years of relevant experience in Customer Success, strategic account management, client services, or commercial leadership, including 5+ years leading customer-facing teams.\n, • Significant experience in digital media, advertising technology, marketing technology, or a closely related measurement-driven business.\n, • Proven accountability for retention, cross-sell, upsell, and revenue growth within an existing customer base.\n, • Strong understanding of digital marketing measurement, attribution methodologies, incrementality, experimentation, and marketing ROI.\n, • Demonstrated ability to translate complex analytics and performance data into commercially compelling insights and recommendations.\n, • Experience building and maintaining senior executive relationships, including presenting to CMOs and other C-suite decision-makers.\n, • A track record of coaching, developing, and upgrading teams to deliver stronger commercial outcomes.\n, • Hands-on experience building and deploying AI-powered tools or automated workflows used by customer-facing teams, with measurable productivity or business impact. We'll ask you to show us what you've built.\n, • Strong commercial judgment, analytical fluency, and comfort navigating complex customer relationships and negotiations.\n, • A builder's mentality, with the ability to operate effectively in a fast-moving, entrepreneurial environment.\n, • Willingness to travel regularly for customer meetings, executive business reviews, and industry events.\n\n \n Preferred Qualifications \n\n • Experience working with hotels, hospitality brands, or travel technology \n, • Familiarity with marketing mix modeling, controlled experiments, conversion lift studies, or other incremental measurement approaches.\n, • Experience with AI search, generative engine optimization (GEO), or AI visibility and recommendation analytics.\n, • Experience leading a Customer Success transformation from reactive account management to proactive commercial ownership.\n, • Experience implementing AI agents, CRM automations, data integrations, or internal productivity applications.\n\n \n What We Offer \n Curacity offers a competitive package which includes base salary, equity, and comprehensive benefits, including: \n \n\n • Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution\n, • Retirement: 401(k) match – up to 4% of your total eligible compensation matched dollar-for-dollar (US-based employees)\n, • Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year\n, • PTO: Generous PTO policy, in addition to 10+ public holiday closure dates\n, • Wellness: $100 monthly stipend for health and wellness-related activities\n, • Recognition: Birthday, anniversary, and other everyday surprises and gifts to recognize our team members\n, • Culture: Casual, collaborative (and dog-friendly!) work environment in the heart of Flatiron\n\n \n Equal Opportunity \n Curacity is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

B. Braun Medical, Inc.\n \n \n Company: B. BRAUN MEDICAL (US) INC\n Job Posting Location: Brooklyn, New York, United States, Hartford, Connecticut, United States, Long Island, New York, United States, Manhattan, New York, United States\n Functional Area: Sales\n Working Model: Remote\n Days of Work: Friday, Thursday, Wednesday, Tuesday, Monday\n Shift: 5X8\n Relocation Available: No\n Requisition ID: 14720\n \n \n B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®. \n Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com \n \n \n Position Summary: The ideal candidate will be based in or near Manhattan, Brooklyn, Long Island, NY, or Hartford, CT. \n \n\n The Clinical Success Director serves as a strategic clinical leader and partner to the Director of Health Care Systems, driving customer value through strong executive relationships, clinical expertise, and data-driven strategy. This role ensures long-term customer success by aligning clinical initiatives with business objectives and advancing innovative solutions across health systems.\n\n \n Responsibilities: Essential Duties \n\n • Strategically partners with the Director of Health Care Systems to build strong customer clinical relationships, demonstrate and create value with customer executive stakeholders and ensures long term success.\n, • Participates with internal multidisciplinary teams to improve the operational effectiveness of our Clinical Services Team.\n, • Leads and participates in the creation of new clinical value materials to help improve the performance of our team and customer satisfaction.\n, • Develops and fosters positive working relationships with key customers in an effort to support networking, presentations, publications and sharing of B. Braun success stories.\n, • Continuously innovates on customer support based on internal and external feedback.\n, • Develops clinical strategic plans, analyzes data and trends to set, modify and execute on strategies\n, • Gains input and trend information from major clinical groups through direct contact with such groups, organizations and other vendors.\n, • Remains current with market trend information and competitive landscape.\n, • Leads annual strategic corporate account clinical reviews to discuss, SWOT and business plan 1 year and 3 years out.\n, • Demonstrates fiscal responsibility with allocated budgets and resources.\n, • Gains input and trend information from major clinical groups through direct contact with such groups, organizations and other vendors. .\n, • Maintain key relationships with internal B. Braun departments (i.e., Sales, Marketing, Technical Services, Customer Service, etc.)\n\n The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time. \n \n Limit of Authorization/Authority: \n Please refer to the Corporate Guidelines or BBMUS Guidelines or job specific authorities where applicable. This list is however not exhaustive and may be amended by the Management from time to time. \n \n Expertise: Qualifications -Education/Experience/Training/Etc \n \n Required: \n\n • \n \n Bachelor’s degree.\n \n, • \n \n Active Registered Nurse (RN) license.\n \n, • \n \n 12+ years of clinical or healthcare industry experience.\n \n, • 6+ years of people management experience.\n, • \n \n Advanced knowledge of clinical practices and healthcare systems.\n \n, • Proven ability to present at an executive level, including publications, podium presentations, or similar.\n, • \n \n Proven ability to influence decision-making and solve complex problems.\n \n, • \n \n Strong analytical, communication, and relationship-building skills.\n \n, • \n \n Willingness to travel frequently.\n \n, • \n \n Valid driver’s license and passport.\n \n, • \n \n Flexibility to work non-standard hours as business needs require.\n \n\n Preferred: \n\n • Master's degree preferred.\n, • Relevant clinical or industry certifications.\n\n \n Additional Information: \n\n • Works independently with general direction and uses sound judgment to achieve goals.\n, • May mentor or provide guidance to peers and support team development.\n, • Regular collaboration with internal teams and external customers, vendors, and professional organizations is expected.\n, • Additional duties may be assigned as needed.\n, • Responsible for maintaining a safe and compliant work environment.\n, • Regular and predictable attendance\n\n \n Physical Demands: \n While performing the duties of this job, the employee is expected to: \n\n • Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.\n\n Lifting, Carrying, Pushing, Pulling and Reaching: \n\n • Occasionally:Reaching upward and downward, Push/pull, Stand\n, • Frequently:Sit\n, • Constantly:N/A\n\n Activities: \n\n • Occasionally:Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, Walking\n, • Frequently:Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quick\n, • Constantly:N/A\n\n Environmental Conditions: \n\n • Occasionally:N/A\n, • Frequently:N/A\n, • Constantly:N/A\n\n Work Environment: \n \n The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \n\n • Noise Intensity:Moderate\n, • Occasionally:Other\n, • Frequently:N/A\n, • Constantly:Office environment\n\n \n Salary Range: $170,000-$185,000 \n \n \n The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate. \n It is an essential function of this position for an employee to be present and in-person at the physical site(s) of our customers and potential customers. Many of our customers and potential customers are in clinical settings, including, but not limited to, hospitals, clinics, and other health care clinics (hereinafter, “Healthcare Customers”). Many of our Healthcare Customers require outside vendors like us to present proof that they have certain requisite vaccinations and immunizations, including, but not limited to, vaccinations against COVID-19 and seasonal influenza, before being granted entry into the Healthcare Customers’ clinical settings. To gain access to our Healthcare Customers clinical settings, field sales, field service, and other customer facing professionals are required to register with the vendor credentialing organization associated with the Healthcare Customers, complete the Healthcare Customers’ required process, and undergo a series of clearances. Vendor credentialing clearances include, but are not limited to, a national criminal background check, drug screening, and immunizations as determined by the vendors, which may include, but are not limited to, Influenza, Hepatitis B Virus, and COVID-19. You must fully comply with the requirements of the Healthcare Customers in your region, including any necessary proof of any vaccination. As such, all individuals in this position assigned to a Healthcare Customer with a COVID-19, Influenza, Hepatitis B Virus, or other vaccination requirement must be fully vaccinated and/or immunized in accordance with the Healthcare Customers’ requirements. B. Braun Medical North America Companies complies with the Americans with Disabilities Act (ADA) and applicable laws, and on receipt of an accommodation request will engage in the interactive process to assess possible reasonable accommodation options, if any, consistent with the ADA and applicable law. \n B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com. \n Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services. \n We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here. \n \n \nAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.\n \n \n Compensation details: 170000-185000 Yearly Salary \n \n \n \n \n PI4e19809351c6-25405-42004589

We are seeking an experienced Senior Managed Services Engineer (Tier 3) to provide advanced technical support, troubleshoot complex IT issues, and deliver exceptional service in a fast-paced Managed Services Provider (MSP) environment. This is a hands-on, customer-facing role supporting a key client in Midtown Manhattan. The ideal candidate brings strong expertise in Microsoft technologies, Windows Server, networking, virtualization, and cloud infrastructure, along with the ability to independently resolve escalated technical issues and mentor junior engineers. If you enjoy solving challenging technical problems, working directly with customers, and serving as a trusted technical resource, this is an excellent opportunity to make an impact. \n \n Key Responsibilities \n\n • Serve as a senior escalation resource for Tier 1 and Tier 2 support teams, troubleshooting complex hardware, software, network, and infrastructure issues.\n, • Provide onsite and remote technical support for workstations, servers, networks, cloud services, and business-critical applications.\n, • Administer and troubleshoot Microsoft 365, Windows Server, Microsoft Entra ID (Azure AD), Intune, and Active Directory environments.\n, • Support network infrastructure, including firewalls, switches, routers, VPNs, DNS/DHCP, and remote access solutions.\n, • Manage and troubleshoot virtualization platforms, server hardware, storage systems, and backup solutions.\n, • Assist with infrastructure upgrades, hardware replacements, cloud migrations, and Microsoft 365 implementations.\n, • Configure, deploy, and maintain workstations, servers, peripherals, and software.\n, • Mentor junior engineers, share technical knowledge, and promote troubleshooting best practices.\n, • Maintain accurate technical documentation, ticket updates, and standard operating procedures.\n, • Prioritize and resolve service requests efficiently while maintaining high customer satisfaction.\n, • Participate in a rotating after-hours on-call schedule.\n\n Required Qualifications \n\n • 5+ years of technical support experience within a Managed Services Provider (MSP) environment.\n, • Proven experience providing Tier 3 technical support and resolving complex infrastructure and end-user issues.\n, • Advanced knowledge of Windows 10/11, Windows Server 2016+, and Microsoft 365 administration.\n, • Strong experience with Microsoft Entra ID, Active Directory, Intune, Conditional Access, and identity management.\n, • Expertise in networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, switching, firewalls, and VPN technologies.\n, • Hands-on experience with virtualization technologies, server hardware, RAID, SAN storage, and remote access solutions.\n, • Experience supporting Microsoft Exchange Online, SharePoint, Remote Desktop Services, and cloud environments.\n, • Strong diagnostic, troubleshooting, and root-cause analysis skills.\n, • Ability to independently manage escalated technical issues and competing priorities.\n, • Excellent customer service, communication, and technical documentation skills.\n, • Experience mentoring or providing technical guidance to junior support engineers.\n\n Preferred Qualifications \n\n • Experience with MSP tools, including Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), and network monitoring platforms.\n, • PowerShell scripting, automation, or experience with Python, Bash, or VBScript.\n, • Familiarity with macOS, iOS, Android, VoIP, and Google Workspace.\n, • Experience supporting cloud migrations, infrastructure upgrades, and technical projects.\n, • Microsoft, Cisco, or security certifications such as AZ-104, MD-102, SC-300, CCNA, CCNP, Security+, or CISSP.\n\n What Makes You Successful \n\n • You are a hands-on technical problem solver who thrives on resolving complex IT challenges.\n, • You take ownership of issues from initial troubleshooting through resolution.\n, • You communicate technical concepts clearly to customers and colleagues.\n, • You balance technical expertise with a strong sense of urgency and customer service.\n, • You enjoy mentoring others while continuously expanding your own technical knowledge.\n, • You are organized, adaptable, and comfortable working independently in a dynamic MSP environment.\n\n \n This position primarily supports a dedicated customer in Midtown Manhattan and requires onsite presence at least three days per week, with additional remote support responsibilities. Participation in a rotating after-hours on-call schedule is required. The role may involve occasional lifting of equipment up to 25 pounds and physical activities associated with workstation and infrastructure installations.

Job DescriptionAbout Culligan Quench Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/ About Culligan There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com. Values: 5CsCulligan as OneCustomers come firstCommitment to InnovationCourage to do what's rightConsistently deliver exceptional results Field Service TechnicianPay: $25.52 - $26.00per hour (based on experience and location) Schedule: Monday - Friday, 7:00 AM–4:00 PM (may vary by market) Please Apply Only if You Have All of the Following:Mechanical aptitude: Experience working with tools or repairing equipment. Driving experience: Comfortable operating a vehicle for work purposes and familiar with routes/GPS (experience may be in a company or personal vehicle). Professional, service-minded demeanor: Good customer service and communication skills. Valid, active driver’s license.At least 21 years of age (required to operate company vehicles). What We Offer Competitive hourly rate with overtime potential. Medical, Dental, and Vision insurance starting Day 1. 401(k) match of 50% up to 6%. 10 paid holidays plus PTO. Company take-home vehicle, gas card, and tools. Paid training and ongoing career development opportunities. Position Overview The Field Service Technician installs, maintains, and repairs company equipment, including filtered water systems, ice machines, sparkling water dispensers, and coffee brewers. This role is customer-facing and requires a professional demeanor, technical skill, and a commitment to safe work practices. We provide hands-on training to ensure success in the position. Responsibilities Drive a company vehicle to customer locations to install, troubleshoot, and maintain equipment. Routinely replace water filters, clean and sanitize tanks, change UV bulbs, and clear water lines. Inspect equipment for leaks, malfunctions, and safety concerns. Follow company and customer safety policies and site procedures. Maintain company vehicle per policy, including mileage and maintenance logs. Safely transport and operate equipment and tools. Document service work using a tablet or mobile device. Provide professional and timely customer service at each site visit. Maintain regular and reliable attendance. Requirements Basic computer skills to record service and communicate with team members. Ability to lift 70+ lbs, bend, squat, and climb ladders. High school diploma or equivalent (technical school training preferred). Ability to pass a pre-employment background check and drug screen. Beware of fake job offers falsely claiming affiliation with our company. • We never request banking details or other personally identifiable information during interviews. • Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment. • Official emails are from our domain. Our approved emails will come from @quenchwater.com. Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at jobs@quenchwater.com We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description Drive the Future with Xos Xos (NASDAQ: XOS), is a technology company and electric truck manufacturer on a mission to decarbonize commercial transportation. We design and build state-of-the-art electric vehicles, develop advanced fleet management software, and create charging solutions that make fleet electrification seamless and cost-efficient. At Xos, we're problem-solvers, innovators, and go-getters, working together to drive a cleaner, more sustainable future. Join us and be part of the movement shaping the next generation of commercial transportation. The Role Xos is hiring an experienced Field Service Technician responsible for diagnosing, repairing, and reporting on Xos vehicles. Operating primarily in the field, this role requires a high level of productivity and self-reliance while traveling. The Field Service Technician is responsible for taking customers' stated concerns and quantifying those into actionable technical issues. Detailed reporting on the cause, root cause, and corrective actions will drive improved production quality as well as field fix development. Exceptional customer service, knowledge of the complete vehicle, in addition to battery systems, is key to success in this position. This role will focus on servicing the Eastern Region and requires frequent multi-state and international travel, including regular cross-border travel to Canada, to support customer and field service needs Responsibilities • Diagnose, repair, and report on quality and design concerns on Xos vehicles and products., • Collaborate with internal teams such as design, engineering, software, and external partners., • Demonstrate proficiency in low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming., • Apply in-depth knowledge of basic electrical concepts, including the use of various volt-ohm meters., • Possess strong mechanical knowledge of commercial truck mechanical systems with experience in motors and harness systems preferred., • Provide professional customer facing support through face-to-face interactions and through phone and email communications., • Complete timely and accurate case notes, repair orders, and initiate new cases as required., • Demonstrate professional appearance and effective communication skills with customers on-site and in remote interactions., • Complete training objectives and certifications as assigned by management., • Perform additional duties as assigned. Qualifications • Proven proficiency with high and low voltage electrical systems., • Associates Degree or Vocational Certificate in automotive service technology related field or 4+ years of relevant experience., • ASE Certifications are a plus, • CDL class A or B preferred, • Proficiency in Google Suite applications, • Ability to read and interpret electrical schematics, • A valid Driver's License and a clean driving record are required for this position, as driving is an essential function of the role., • Ability to meet security clearance requirements for employment and comply with all applicable pre-employment conditions, including those required by federal or customer-regulated work environments., • Must be legally eligible for international travel and admissible to Canada for business purposes, and able to obtain and maintain all required travel documentation., • Must be available to travel as business needs require (typically 60-80% of the time including overnight stays), including weekends, holidays, and outside standard business hours. Travel includes frequent cross-border assignments to Canada. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. While performing the essential functions of this job, the employee is regularly required to lift over 50 pounds, perform work under commercial vehicles with the use of personal protective equipment from the ground at various worksite locations, including outdoors and in varying weather conditions. The salary range for this role is specific to the locations listed below and is the range Xos Inc. reasonably and in good faith expects to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors, including not but limited to, job-related knowledge, skillset, relevant education, qualifications, certifications, geographic location, and other business or organizational factors. • $30.00 - $35.00(+) DOE per hour Benefits & Perks Xos is a people-focused company—we are committed to providing our employees with a comprehensive package of benefits and perks designed to support their well-being and professional growth. We continually evaluate and expand our offerings to best serve our team. • Comprehensive Medical, Dental, and Vision - Coverage for you and your family, with PPO and HMO (California) plans available. We offer plans with 100% covered employee premiums. Employees can also enroll in a variety of voluntary ancillary benefits to further support their needs., • HSA & FSA Plans - Set aside pre-tax dollars for qualified healthcare expenses., • PTO - Accrue vacation time over time, with additional days earned as your tenure grows, plus sick time and paid holidays!, • Generous Company Holidays - Enjoy a generous holiday calendar, including a winter holiday hiatus in December., • Basic Life & AD&D Insurance - 100% covered by Xos, with the option to purchase additional life insurance coverage for yourself and eligible dependents., • Betterment 401(k) - Save for retirement with our employer-sponsored plan through Betterment., • Pet Insurance - Coverage for your furry friends to keep them healthy and happy!, • Additional opportunities to learn, grow, and advance in your career, just to name a few! We are dedicated to fostering a workplace where employees can thrive. Our benefits continue to evolve to best support our team's well-being and success. Commitment to Equal Opportunity Xos is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, gender, pregnancy, sex, sexual orientation, gender identity, gender expression, national origin, age, genetic information, ancestry, protected veteran status, disability, or any other basis protected by local, state, or federal law. Xos provides equal access to services and employment to all qualified persons. For applicants with disabilities or limitations, such as those covered by the Americans with Disabilities Act, requiring accommodations to complete the application and/or interview process, please email us at support@xostrucks.com Candidate Data Privacy This notice describes how Xos (as used in this Notice, the terms "Company," "Xos," "we," "our," or "us" in this Notice refers to Xos, Inc., together with its subsidiaries and other corporate affiliates, who may handle your candidacy and application for employment) may collect, process, and use your personal data in connection with the recruitment process when you apply for a position. Xos may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in the recruitment process ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Xos may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Xos may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform duties, including individuals on our People Operations Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Xos affiliates; and (iii) Xos's service providers, including providers of background checks, staffing services, and cloud services. Where permitted by applicable law, Xos may transfer or store internationally your Candidate Profile Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Notice to Recruitment Services Xos is not accepting applications from third-party recruitment services at this time. Unsolicited resumes or candidate profiles submitted in response to our job postings will not be subject to any referral or placement fees unless a written agreement is in place with Xos for the specific job opportunity.

Zurich is hiring an experienced Executive Underwriter OR AVP, Underwriting Director, Energy Casualty to join our quickly growing and dynamic Energy Casualty team. Underwriting at Zurich offers a rewarding and empowered environment that allows underwriters to exercise both quantitative & qualitative reasoning skill sets, in addition to exposure to a wide range of experiences, allowing the underwriter to build a rewarding & diverse career journey. As a member of the Energy Casualty team, the Executive Underwriter OR AVP, Underwriting Director, Energy will enjoy the opportunity to fully apply & hone underwriting, marketing and leadership skills while leveraging relationships with our key distribution partners. In this role, you will market, analyze, and underwrite primary casualty risks. This includes soliciting and underwriting new and renewal business to drive profitable growth. In addition, and under minimal direction, you will utilize The Zurich Way of Underwriting Framework as a subject matter expert and ensure a high-level service to customers. As an Executive OR AVP Underwriter, you will serve as a leader and mentor to the team offering technical guidance on critical coverage issues, program structure customization, and pricing methodologies. Zurich Energy is a leading provider of insurance solutions in the Energy industry and has supported Energy clients for over 30 years. By providing a broad array of products and services, we work with our customers to support their key business goals, while assisting to reduce their overall cost of risk. Our team of experienced underwriting specialists strive to provide solutions to address today’s challenges and collaborate with clients to address emerging risks. The team is primarily based out of Houston, but we are open to qualified talent in New York as well. A requirement of this position includes travel (15-20% travel commitment) comprised of targeted marketing, business development, and client engagement events. Responsibilities include: • Market facing and production, including onsite client stewardship and broker visits, • Management and development of robust new business and cross-sell pipeline, • Serve as a customer advocate with a focus on improving the customer experience by understanding their risk and offering the best end to end solution for their insurance needs, • Deliver a disciplined & thorough approach to exposure evaluation, risk assessment, pricing, and documentation, • Use risk insights, data and models to drive informed underwriting decisions at point of sale, • Develop & define program structure recommendations, including G. Cost & Loss Sensitive solutions, based on risk characteristics, • Prepare and present comprehensive referrals, as necessary, • Working independently, negotiate and deliver successful outcomes to the agent/broker, • Administer and monitor underwriting rules and guidelines, insurance laws and regulations, • Work within broad limits and authorities on highly complex assignments, • Manage key portfolio indicators within assigned territory, including Gross Written Premium, Retention, Rate, & Profitability, • Opportunity to mentor & coach early-career team members, • Visibility at industry events and contributions supporting long term strategy development and vision Basic Qualifications, Executive Underwriter Level: • High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing area OR • High School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Underwriting or Market Facing area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Claims or Underwriting Support area AND • Knowledge of Microsoft Office, • Experience working on time restraints for quotes on new and renewal business, • Experience working in a team environment OR AVP Energy Casualty Underwriter Basic Qualifications: • High School Diploma or Equivalent and 7 or more years of experience in the Underwriting or Market Facing area. OR • High School Diploma or Equivalent and 14 or more years of experience in the Claims or Underwriting Support area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 5 or more years of experience in the Underwriting or Market Facing area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 12 or more years of experience in the Claims or Underwriting Support area AND • Proficiency of Microsoft Office, • Competence working within time restraints for quotes on new and renewal business, • Experience working in a collaborative, fast-paced environment Preferred Qualifications: • Bachelor’s Degree, • Energy Casualty, or Casualty-driven underwriting experience, including Guaranteed Cost & Loss Sensitive, • Existing network and familiarity within the Energy Casualty brokerage & client community, • Strong verbal and written communication skills, • Sales execution mindset, • Creative problem-solving skills, • Microsoft Office experience Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The combined salary range for this position is $100,000.00 - $215,000.00. The proposed salary range for the Executive Underwriter is $100,000.00 - $165,000.00, with Global Specialty Incentive Plan bonus eligibility set at 30%. The proposed salary range for the AVP, Underwriting Director is $130,000.00 - $215,000.00, with Global Specialty Incentive Plan bonus eligibility set at 40%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards _.] Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - New York, AM - Houston Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-BN1 #LI-ASSOCIATE #LI-HYBRID

Zurich is hiring an experienced Underwriting Specialist OR Executive Underwriter Energy Casualty to join our quickly growing and dynamic Energy Casualty team. Underwriting at Zurich offers a rewarding and empowered environment that allows underwriters to exercise both quantitative & qualitative reasoning skill sets, in addition to exposure to a wide range of experiences, allowing the underwriter to build a rewarding & diverse career journey. As a member of the Energy Casualty team, the Underwriting Specialist OR Executive Underwriter Energy Casualty will enjoy the opportunity to fully apply & hone underwriting, marketing and leadership skills while leveraging relationships with our key distribution partners. In this role, you will market, analyze, and underwrite primary casualty risks. This includes soliciting and underwriting new and renewal business to drive profitable growth. In addition, and under minimal direction, you will utilize The Zurich Way of Underwriting Framework as a subject matter expert and ensure a high-level service to customers. Zurich Energy is a leading provider of insurance solutions in the Energy industry and has supported Energy clients for over 30 years. By providing a broad array of products and services, we work with our customers to support their key business goals, while assisting to reduce their overall cost of risk. Our team of experienced underwriting specialists strive to provide solutions to address today’s challenges and collaborate with clients to address emerging risks. The team is primarily based out of Houston, but we are open to qualified talent in New York as well. A requirement of this position includes travel (15-20% travel commitment) comprised of targeted marketing, business development, and client engagement events. Responsibilities include: • Market facing and production, including onsite client stewardship and broker visits, • Management and development of robust new business and cross-sell pipeline, • Serve as a customer advocate with a focus on improving the customer experience by understanding their risk and offering the best end to end solution for their insurance needs, • Deliver a disciplined & thorough approach to exposure evaluation, risk assessment, pricing, and documentation, • Use risk insights, data and models to drive informed underwriting decisions at point of sale, • Develop & define program structure recommendations, including G. Cost & Loss Sensitive solutions, based on risk characteristics, • Prepare and present comprehensive referrals, as necessary, • Working independently, negotiate and deliver successful outcomes to the agent/broker, • Administer and monitor underwriting rules and guidelines, insurance laws and regulations, • Work within broad limits and authorities on highly complex assignments, • Manage key portfolio indicators within assigned territory, including Gross Written Premium, Retention, Rate, & Profitability, • Opportunity to mentor & coach early-career team members, • Visibility at industry events and contributions supporting long term strategy development and vision Basic Qualifications, Underwriting Specialist Level: • High School Diploma or Equivalent and 3 or more years of experience in the Underwriting or Market Facing area. OR • High School Diploma or Equivalent and 6 or more years of experience in the Claims or Underwriting Support area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Underwriting or Market Facing area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or Underwriting Support area AND • Knowledge of line/s of business and the legal and regulatory guidelines, • Knowledge of time restraints for quotes on new and renewal business, • Experience with Microsoft Office OR Basic Qualifications, Executive Underwriter Level: • High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing area OR • High School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Underwriting or Market Facing area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Claims or Underwriting Support area AND • Knowledge of Microsoft Office, • Experience working on time restraints for quotes on new and renewal business, • Experience working in a team environment Preferred Qualifications: • Bachelor’s Degree, • Energy Casualty, or Casualty-driven underwriting experience, including Guaranteed Cost & Loss Sensitive, • Existing network and familiarity within the Energy Casualty brokerage & client community, • Strong verbal and written communication skills, • Sales execution mindset, • Creative problem-solving skills, • Microsoft Office experience Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The combined salary range for this position is $100,000.00 - $215,000.00. The proposed salary range for the Executive Underwriter is $100,000.00 - $165,000.00, with Global Specialty Incentive Plan bonus eligibility set at 30%. The proposed salary range for the AVP, Underwriting Director is $130,000.00 - $215,000.00, with Global Specialty Incentive Plan bonus eligibility set at 40%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards _.] Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - New York, AM - Houston Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No

As a Zurich Specialty Marine Underwriter, you’ll have the opportunity to combine your technical underwriting expertise, market-facing skills, and relationship-building strengths to help grow and manage a profitable Ocean Marine portfolio. You will analyze and underwrite new and renewal marine cargo business while building strong partnerships with brokers, agents, and customers. Working with limited direction and within delegated authority levels, you’ll apply The Zurich Way of Underwriting Framework to assignments of moderate technical complexity. This role offers the opportunity to make sound underwriting decisions, identify new business opportunities, strengthen key distribution relationships, and deliver a high level of service to customers. If you enjoy balancing technical underwriting with relationship management and business development, this role provides an opportunity to make a meaningful impact in the Marine market. Some of the key accountabilities of this role include: • Administer and monitor underwriting rules and guidelines, rating manual rules, and insurance laws and regulations., • Develop, maintain, and collaborate with Line of Business representatives to support business-related needs, as appropriate., • Develop and maintain strong relationships with distributors (agents & brokers) in support of business retention and acquisition. Partner with customers and distributors to understand their insurance-related needs and provide solutions., • Support the organization’s sales culture by serving as a Help Point for agents, brokers, and customers., • Proactively seek renewal and new account opportunities., • Complete detailed opportunity assessments with key distributors to identify growth opportunities., • Qualify accounts to align with the organization’s appetite while balancing sound business opportunities., • Conduct broker/customer and on-site calls with a planned and well-prepared purpose., • Cross-sell other lines of business to increase the organization’s product density within the account. This role will be filled at either the Executive Underwriter or AVP Underwriting Director level. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position. Executive Underwriter Required Qualifications: • High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing area. OR • High School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Underwriting or Market Facing area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Claims or Underwriting Support are AND • Knowledge of Microsoft Office, • Experience working on time restraints for quotes on new and renewal business, • Experience working in a team environment OR AVP, Underwriting Director Required Qualifications: • High School Diploma or Equivalent and 7 or more years of experience in the Underwriting or Market Facing area OR • High School Diploma or Equivalent and 14 or more years of experience in the Claims or Underwriting Support area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 5 or more years of experience in the Underwriting or Market Facing area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 12 or more years of experience in the Claims or Underwriting Support area Preferred Qualifications: • Bachelor’s Degree, • Knowledge of Marine underwriting, • Strong negotiation skills, • Strong verbal and written communication skills, • Strong relationship-building, active listening, needs analysis, and win-win negotiation skills, • Demonstrated presentation skills with a strong solutions and service orientation, • Knowledge of underwriting philosophy, techniques, and national/local filing regulations and guidelines Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The combined salary range for this position is $125,300.00 - $271,300.00. The proposed salary range for the Executive Underwriter is $125,300.00 - $205,100.00, with short-term incentive bonus eligibility set at 15%.The proposed salary range for the AVP Underwriting Director is $165,600.00 - $271,300.00, with short-term incentive bonus eligibility set at 20%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards _.] Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - New York Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-AK1 #LI-ASSOCIATE #LI-HYBRID

Zurich is hiring for an Executive Underwriter or AVP Underwriting Director-Power Generation to join our Global Specialties team. This role will require you to be visible in the marketplace to meet with our agents and brokers and be in the office/market three days per week. This role will be based out of a Zurich office in either New York City or Boston. Zurich Energy is a leading provider of insurance solutions in the Energy industry and has supported Energy clients for over 30 years. By providing a broad array of products and services, we work with our customers to support their key business goals, while assisting to reduce their overall cost of risk. Our team of experienced underwriting specialists strive to provide solutions to address today’s challenges and collaborate with clients to address emerging risks. Sustainable Energy carriers a significant amount of momentum within Zurich North America, being a key growth initiative, and investment across the organization. As a Executive Underwriter or AVP Underwriting Director-Power Generation you will handle complex new and renewal Power Generation accounts and serve as a Subject Matter Expert on the team. As a member of Zurich's Underwriting Team, you will enjoy the opportunity to fully apply and hone your underwriting and marketing skills while building relationships with Brokers focused in the Northeast. Responsibilities include: • Administer and monitor underwriting rules and guidelines, insurance laws and regulations, and rating annual rules., • Develop, maintain & collaborate with Line of Business representatives on referrals and other business related needs, as appropriate., • May provide guidance to lower level associates., • Develop and maintain relationships with distributors (agents & brokers) in support of business retention and acquisition and works with customers and distributors (agents & brokers) to determine their insurance related needs and provide solutions., • Supports the sales culture by being a point of contact for agents, brokers and customers., • Proactively seek renewal and new account opportunities., • Complete detailed opportunity assessment with key distributors to identify growth opportunities, • Qualify accounts to meet with the organization's appetite, balanced with sound business opportunity., • Make broker/customer and on-sight calls with a planned and well-prepared purpose This role will be filled at either the Executive Underwriter or AVP, Underwriting Director level. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position. Executive Underwriter – Power Generation Requirements: • High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing area. OR • High School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Underwriting or Market Facing area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Claims or Underwriting Support are OR AVP, Underwriting Director – Power Generation Requirements: • High School Diploma or Equivalent and 7 or more years of experience in the Underwriting or Market Facing area. OR • High School Diploma or Equivalent and 14 or more years of experience in the Claims or Underwriting Support area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 5 or more years of experience in the Underwriting or Market Facing area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 12 or more years of experience in the Claims or Underwriting Support area AND • Experience with Microsoft Office Preferred Qualifications: • Bachelor’s Degree, • Advanced knowledge and practice of line/s of business, • Strong knowledge of underwriting philosophy, techniques, national/local filing regulations and guidelines, • Ability to effectively assess risk, • Ability to work in a team-based environment, • Knowledge of time restraints for quotes on new and renewal business, • Strong presentation skills Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The combined salary range for this position is $110,000 - $215,000. The proposed salary range for the Executive Underwriter is $110,000 - $165,000, with Global Specialty Incentive Plan bonus eligibility set at 30%. The proposed salary range for the AVP, Underwriting Director is $130,000.00 - $215,000, with Global Specialty Incentive Plan bonus eligibility set at 40%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards _.] Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - New York, AM - Boston Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-AK1 #LI-DIRECTOR #LI-HYBRID

Zurich is seeking an experienced Executive Underwriter, Large Property to join our National Large Property team in Zurich’s New York office. While this position will be based out of our New York office, you will have the flexibility to work on a hybrid basis. You will partner with your manager to set a flexible work schedule that supports you, our customers, and our brokers and agents. This role will require you to be visible in the marketplace to meet with our agents and brokers and be in the office/market three days per week. As an Executive Underwriter, Large Property you will handle complex new and renewal domestic Large Property accounts and serve as a Subject Matter Expert on the team. As a member of Zurich's Underwriting Team, you will enjoy the opportunity to fully apply and hone your underwriting and marketing skills while building relationships with Select Brokers focused in the East region. In this role, you will: • Administer and monitor underwriting rules and guidelines, insurance laws and regulations, and rating annual rules., • Develop, maintain & collaborate with Line of Business representatives on referrals and other business related needs, as appropriate., • May provide guidance to lower level associates., • Develop and maintain relationships with distributors (agents & brokers) in support of business retention and acquisition and works with customers and distributors (agents & brokers) to determine their insurance related needs and provide solutions., • Supports the sales culture by being a Help Point for agents, brokers and customers., • Proactively seek renewal and new account opportunities., • Complete detailed opportunity assessment with key distributors to identify growth opportunities, • Qualify accounts to meet with the organization's appetite, balanced with sound business opportunity., • Make broker/customer and on-sight calls with a planned and well-prepared purpose. Executive Underwriter - Large Property Requirements: • High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing area OR • High School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Underwriting or Market Facing area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Claims or Underwriting Support area AND • Knowledge of Microsoft Office, • Experience working on time restraints for quotes on new and renewal business, • Experience working in a team environment Preferred Qualifications: • Bachelor’s Degree, • Technical knowledge of Large Property Underwriting, • Established broker relationships (retail brokers) within the East region., • Sales execution mindset, • Creative problem solving skills, • Strong verbal and written communication skills Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The salary range for this position is $125,300.00 - $205,100.00, with short-term incentive bonus eligibility set at 15%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards _.] Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - New York Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-JR1 #LI-DIRECTOR #LI-HYBRID

As a Zurich Specialty Marine Underwriter, you’ll have the opportunity to combine your technical underwriting expertise, market-facing skills, and relationship-building strengths to help grow and manage a profitable Ocean Marine portfolio. You will analyze and underwrite new and renewal marine cargo business while building strong partnerships with brokers, agents, and customers. Working with limited direction and within delegated authority levels, you’ll apply The Zurich Way of Underwriting Framework to assignments of moderate technical complexity. This role offers the opportunity to make sound underwriting decisions, identify new business opportunities, strengthen key distribution relationships, and deliver a high level of service to customers. If you enjoy balancing technical underwriting with relationship management and business development, this role provides an opportunity to make a meaningful impact in the Marine market. Some of the key accountabilities of this role include: • Administer and monitor underwriting rules and guidelines, rating manual rules, and insurance laws and regulations., • Develop, maintain, and collaborate with Line of Business representatives to support business-related needs, as appropriate., • Develop and maintain strong relationships with distributors (agents & brokers) in support of business retention and acquisition. Partner with customers and distributors to understand their insurance-related needs and provide solutions., • Support the organization’s sales culture by serving as a Help Point for agents, brokers, and customers., • Proactively seek renewal and new account opportunities., • Complete detailed opportunity assessments with key distributors to identify growth opportunities., • Qualify accounts to align with the organization’s appetite while balancing sound business opportunities., • Conduct broker/customer and on-site calls with a planned and well-prepared purpose., • Cross-sell other lines of business to increase the organization’s product density within the account. This role will be filled at either the Underwriting Specialist or Executive Underwriter level. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position. Underwriting Specialist Required Qualifications: • High School Diploma or Equivalent and 3 or more years of experience in the Underwriting or Market Facing area. OR • High School Diploma or Equivalent and 6 or more years of experience in the Claims or Underwriting Support area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Underwriting or Market Facing area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or Underwriting Support area AND • Knowledge of line/s of business and the legal and regulatory guidelines, • Knowledge of time restraints for quotes on new and renewal business, • Experience with Microsoft Office OR Executive Underwriter Required Qualifications: • High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing area. OR • High School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Underwriting or Market Facing area OR • Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Claims or Underwriting Support are AND • Knowledge of Microsoft Office, • Experience working on time restraints for quotes on new and renewal business, • Experience working in a team environment Preferred Qualifications: • Bachelor’s Degree, • Knowledge of Marine underwriting, • Strong negotiation skills, • Strong verbal and written communication skills, • Strong relationship-building, active listening, needs analysis, and win-win negotiation skills, • Demonstrated presentation skills with a strong solutions and service orientation, • Knowledge of underwriting philosophy, techniques, and national/local filing regulations and guidelines Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The combined salary range for this position is $94,800.00 - $271,300.00. The proposed salary range for the Underwriting Specialist is $94,800.00 - $155,100.00, with short-term incentive bonus eligibility set at 10%. The proposed salary range for the Executive Underwriter is $125,300.00 - $205,100.00, with short-term incentive bonus eligibility set at 15%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards _.] Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - New York Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-AK1 #LI-ASSOCIATE #LI-HYBRID

Build What's Next with Zurich Middle Markets At Zurich Middle Markets, we're experiencing remarkable momentum, delivering double-digit growth for four consecutive years and positioning ourselves for even greater success ahead. Our continued growth is driven by exceptional talent, strong broker partnerships, and a commitment to helping our customers navigate complex risks with confidence. As we continue expanding our Private Equity practice, we are seeking an experienced Underwriting Specialist or Executive Underwriter to join our team in New York City. This is an exciting opportunity to play a key role in a growing business, partner with top-tier brokers and clients, and contribute to a high-performing team known for underwriting excellence and innovation. In this role, you'll serve as a trusted advisor and customer advocate, helping private equity-backed organizations identify, assess, and manage risk through tailored Property & Casualty insurance solutions. You'll have the opportunity to make meaningful business decisions, build valuable market relationships, and directly influence the success of your portfolio. This is a hybrid opportunity based in our New York City office. What You'll Do: As a member of Zurich's Middle Markets Private Equity team, you will: • Build and strengthen relationships with brokers, distribution partners, and customers across a diverse range of industries to support business growth and profitability., • Evaluate, analyze, and price new and renewal business while leveraging your underwriting expertise to maintain a profitable portfolio., • Serve as a strategic partner to customers by understanding their unique operational and financial risks and delivering tailored insurance solutions., • Collaborate closely with cross-functional teams including Claims, Risk Engineering, Finance, Actuarial, and Technical Underwriting to provide best-in-class service and underwriting outcomes., • Utilize your technical underwriting, negotiation, and relationship management skills to identify opportunities, drive business development, and deepen broker partnerships., • Contribute to an innovative and rapidly growing Private Equity segment while building expertise in a highly specialized area of the insurance industry., • Take ownership of your territory and book of business, balancing growth objectives with disciplined underwriting practices. Why Join Zurich Middle Markets? • Be part of a rapidly growing and highly visible Private Equity practice with mentorship offered in this space., • Partner with industry-leading brokers and sophisticated middle market clients., • Collaborate with experienced underwriting professionals and cross-functional experts., • Enjoy the flexibility of a hybrid work environment., • Grow your career within a global insurance leader known for innovation, employee development, and underwriting excellence., • Make a meaningful impact by helping businesses protect what matters most while achieving their growth objectives. Basic Qualifications: This position may be filled at either the Underwriting Specialist or Executive Underwriter level. The final level will be determined based on the selected candidate's experience, technical expertise, and overall qualifications. Underwriting Specialist: • High School Diploma or Equivalent and 3 or more years of experience in the Underwriting or Market Facing area. OR • High School Diploma or Equivalent and 6 or more years of experience in the Claims or Underwriting Support area. OR • Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Underwriting or Market Facing area. OR • Zurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or Underwriting Support area. AND • Knowledge of line/s of business and the legal and regulatory guidelines, • Knowledge of time restraints for quotes on new and renewal business, • Experience with Microsoft Office OR Executive Underwriter: • High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing area. OR • High School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support area. OR • Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Underwriting or Market Facing area. OR • Zurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Claims or Underwriting Support area. AND • Knowledge of Microsoft Office, • Experience working on time restraints for quotes on new and renewal business Preferred Qualifications: • Bachelor's Degree, • Established relationships with Private Equity or P&C broker partners, • Strong verbal, written, and interpersonal communication skills, • Proficiency with Microsoft Office applications, • Demonstrated ability to build and maintain strong business relationship, • Strong analytical, negotiation, and decision-making skills Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The combined salary range for this position is $94,800.00 - $205,100.00. The proposed salary range for the Underwriting Specialist is $94,800.00 - $155,100.00, with short-term incentive bonus eligibility set at 10%. The proposed salary range for the Executive Underwriter is $125,300.00 - $205,100.00, with short-term incentive bonus eligibility set at 15%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards _.] Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - New York Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-AK1 #LI-ASSOCIATE #LI-HYBRID

Role: Senior Automation Tester with Life & Annuity domain Experience \n Locations: Austin, TX / New York, NY \n Fulltime \n \n Job Description \n Must Have Technical/Functional Skills \n 6+ years of hands-on automation experience using Playwright, Selenium, Tosca, or equivalent frameworks with Java, TypeScript, Python, or C#. \n Strong experience in UI, REST API, integration and regression automation using tools such as Postman, Rest Assured, Karate or SoapUI. \n Working knowledge of SQL-based backend validation, test-data management, Git, and CI/CD integration using GitLab, Jenkins or Azure DevOps. \n Experience with reusable automation frameworks, defect management, execution reporting and quality-engineering practices. \n Life Insurance, Annuity, policy administration or regulated financial-services testing experience is preferred. \n \n Roles & Responsibilities \n \n Design, develop and maintain reusable UI and API automation frameworks for functional, integration and regression testing. \n Automate critical Life & Annuity workflows such as new business, underwriting, policy servicing, premium processing and claims. \n Integrate automation suites into CI/CD pipelines and analyze failures across application, environment, test-data and script layers. \n Perform SQL validation, manage test data, track defects and publish automation coverage and release-readiness reports. \n Coordinate with Business Analysts, developers, DevOps and onsite/offshore QA teams during Agile delivery and production stabilization. \n \n Generic Managerial Skills, If any \n \n Strong ownership, analytical thinking, problem-solving and customer-facing communication. \n Ability to estimate automation work, prioritize high-risk scenarios and report blockers or release-quality concerns. \n Experience mentoring junior engineers and conducting automation-framework or code reviews. \n Ability to coordinate effectively across onsite and offshore teams in an Agile delivery model. \n Willingness to support critical releases, production validation and US business-hour coordination when required. \n

Job DescriptionAbout Unframe Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market. Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, we're building a fast-growing, revenue-generating company working with Fortune 500 customers globally. About the role We are seeking an energetic, high-proactivity Senior Enterprise Support Engineer to serve as the primary technical advisor and face of Unframe for our enterprise clients. This is not a back-office, ticket-routing support role; you will be a core member of our customer-facing technical team, executing across cloud/API forensics, executive client advisory, and AI agent orchestration. This role is for someone technical, curious, and service-oriented, who wants to be close to customers, product, and AI implementation at enterprise scale. You will own client technical issues end-to-end, drive live strategy and de-escalation video calls with Fortune 500 C-suite and engineering leaders, and independently perform log and code forensics to free up our core engineering team. As our US anchor hire, you will also help establish our technical support playbooks, SLAs, and customer feedback loops. Please note this role is focused on candidates located on the East Coast. What you'll do Proactively lead enterprise client engagements. Bringing high energy, technical authority, and consultative presence to live video calls with bank executives, enterprise sponsors, and client engineering leads. Actively uncover workflow pain points, translate business requirements into technical solutions, and handle high-stakes account de-escalations with professional poise. Independently investigate, reproduce, and resolve production incidents across web applications, REST APIs, webhooks, microservices, and databases. Query SQL databases, parse CloudWatch/Datadog/Splunk logs, trace JSON payloads, and inspect source code in GitHub to isolate root causes before involving core engineering. Act as an "AI Support Orchestrator." Configuring, testing, and deploying autonomous AI agents (using Claude Code, Cursor, Copilot, and LLM APIs) to analyze logs, automate triage workflows, and build self-service knowledge bases. Own the technical relationship for enterprise accounts, helping build Unframe's support infrastructure, SLAs, incident escalation paths, and diagnostic runbooks. Partner closely with Product and Engineering leadership to turn recurring customer friction into actionable product specs, bug fixes, and feature enhancements. What we're looking for • 4+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role., • Proven experience presenting to and advising enterprise stakeholders on live video calls with clear verbal and written communication skills., • High energy, proactive communication, and zero hesitation to jump into ambiguous situations. You take personal accountability for client outcomes rather than waiting for direction or escalating to engineering., • Diagnostic Tech Stack: Hands-on proficiency writing SQL queries to inspect relational and cloud databases. Practical experience conducting cloud log analysis in CloudWatch, Datadog, Splunk, Grafana, or Loki. Clear understanding of REST APIs, JSON payloads, webhooks, HTTP status codes, and browser DevTools. Familiarity with enterprise authentication protocols (SSO, SAML 2.0, OAuth 2.0, Okta). • Active daily practitioner of generative AI and agentic coding tools (Claude Code, Cursor, ChatGPT, Copilot) for log parsing, code navigation, and workflow automation.Why join us? This role is a great fit for someone who enjoys solving real technical problems while working closely with customers, product, and engineering teams. You'll be exposed to complex enterprise environments, cutting-edge AI products, and fast product cycles with real ownership and direct impact from day one. It's an opportunity to grow quickly, learn how large-scale AI systems are deployed in the real world, and help shape the experience of some of the world's biggest companies using Unframe.

Job Description Elite is the trusted automation platform for law firm operations across most of the world's largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite's products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com. Position Overview We're building a next-generation support organization for the future of our SaaS platform, and we're looking for a Principal Technical Support Analyst to help lead the way. In this role, you'll be part of our Tier 2 technical support function, responsible for diagnosing and resolving complex cloud, API, and platform issues. You'll guide a team of technical experts, partner closely with Engineering and Product, and ensure our customers receive fast, accurate, and high‑quality technical resolutions. This role is customer-facing when needed and requires someone who can speak confidently with senior business and technical leaders during high‑visibility incidents and escalations. Work Arrangement: Hybrid - NYC Responsibilities • Lead and grow a high‑performing team of Tier 2 technical support engineers., • Own end‑to‑end resolution of technical incidents across cloud services, APIs, and customizations., • Communicate clearly and confidently with executive‑level customer stakeholders during escalations., • Partner with our Technical Product Manager to prioritize issues, improve triage, and reduce engineering interruptions., • Drive problem management by identifying root causes and recurring incident patterns., • Help implement AI‑powered triage and deflection to improve speed and scale., • Build playbooks, runbooks, and processes that elevate our support quality., • Perform other duties as assigned to support departmental and company objectives. Qualifications • Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical field, or equivalent education and practical experience., • 5+ years in SaaS technical support, operations, or escalations engineering., • 2+ years managing technical support or incident‑response teams., • Extensive experience speaking directly with CIOs, CTOs, senior business leaders, and enterprise architects., • Strong technical troubleshooting skills across cloud platforms, APIs, and observability tools., • Experience guiding customers through incidents with empathy, clarity, and confidence., • Excellent communication skills—able to simplify complex technical issues for any audience., • Ability to travel up <10% as business needs require, • Role requires the following physical capacity: Light: up to 20 lbs – occasional lifting or movement of light objects, • Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position Benefits • Competitive Compensation Package ($144,000 - $160,000 base salary + variable Component), • Comprehensive Healthcare Coverage (Health, Dental, Vision), • Retirement Savings Plan with an Employer Contribution, • Professional Development Opportunities, • Tuition Reimbursement, • Parental Leave, • Time Off, • Wellness Initiatives, • Employee Assistance Program, • Generous Global Parental Leave, • Calm, free premium subscription, • Employee Discount Program Please note that we do not offer sponsorship for this position. Additional Information At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter. In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment. Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. We are not accepting applications submitted through recruiting agencies.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Description Location: New York, NY Work Model: Hybrid / flexible Industry: AI security & infrastructure (Model Context Protocol) Compensation: ~$180K base, plus performance bonus About the Company Our partner is an early-stage, fast-scaling startup building security infrastructure for the Model Context Protocol, protecting enterprises from data leaks as they adopt AI agents. Founded less than a year ago, they already have a multi-million-dollar pipeline, a deeply technical product, and backing from top-tier investors. The bar is high, the pace is fast, and the problems are genuinely hard. The Opportunity As the Founding Support Engineer, you will build the support function from scratch for enterprise customers deploying AI infrastructure. You will sit at the intersection of engineering and customers, debugging hard technical problems, defining how support runs, and making enterprise customers successful post-sale. This is a technical, customer-facing seat for someone who is both an excellent engineer and genuinely comfortable in front of people. You will join an established, professional team rather than a first-engineer situation, with rapid advancement and leadership possible within 6-12 months. Responsibilities • Own technical support for enterprise customers deploying the product, async and over Slack/Teams, • Debug issues across Python/TypeScript, PostgreSQL, HTTP requests, and Kubernetes pod logs, • Troubleshoot enterprise identity (SSO, SCIM, OAuth) and cloud infrastructure, primarily AWS (EKS/ECS, CloudWatch, VPCs), • Define SLAs, triage workflows, and escalation paths from zero to one, • Serve as the technical bridge between customers and the engineering team, • Build support tooling and documentation that reduce ticket volume over timeRequirements, • 4-6 years as an engineer, support engineer, solutions engineer, or developer success advocate; exceptional candidates with less experience considered, • Strong technical depth in enterprise infrastructure and AI systems, with experience supporting large enterprises, • Strong computer science or statistics foundation, • Startup or consulting background with real time in front of customers, • AI-native: uses MCPs and AI tools daily, with excellent written communication and a customer-first mindset, • Consistent tenure without a pattern of short stints, • Bonus: hands-on MCP or agent tool-calling in production, or security-critical / compliance-driven enterprise deployments

Job DescriptionAn Am Law 50 law firm is seeking an IT Analyst to deliver frontline technology support and innovative solutions across the firm. This individual will play a critical role in ensuring seamless technology operations, supporting end users, and contributing to firmwide IT initiatives, while maintaining the highest standards of information security and client service. Job Location: • New York City, NY (10166), • Los Angeles, CA (90071), • Dallas, TX (75201) Key Responsibilities:, • Serve as the first point of contact for IT support requests, delivering timely, high-quality solutions for software, hardware, and networking issues., • Support and facilitate meeting technologies, including video conferencing, client presentations, and special events., • Provide on-site and remote end-user support, ensuring proper escalation and resolution in coordination with IT teams., • Install, configure, and maintain firm-standard software, hardware, and peripherals., • Maintain office computers, printers, and IT asset inventory., • Manage and track service requests using the firm's ticketing system ( ServiceNow)., • Support mobile technologies ( iOS, iPadOS) and remote access tools ( Citrix, VPN)., • Collaborate with firmwide IT groups on planned maintenance, outages, and project deployments., • Promote and enforce data security policies and compliance requirements., • Participate in IT projects, end-user training, and the adoption of new technologies. Proficiencies:, • Strong knowledge of Microsoft Operating Systems, Office Suite, Teams, and ServiceNow., • Experience with networking technologies, cabling, and data communication devices., • Proficiency with document management systems (iManage/Work 10)., • Familiarity with remote access tools (Citrix, VPN) and mobile platforms., • Understanding of data security best practices and project management fundamentals. Basic Qualifications, • Associate's or Bachelor's degree preferred, or equivalent work experience., • Minimum 3 years of experience in customer-facing IT support (hardware, software, networking)., • Minimum 3 years of experience configuring, installing, and maintaining client operating systems and related devices., • Minimum 3 years of experience supporting and managing LAN, WAN, and network systems., • Prior experience working in a law firm is required., • Strong communication, problem-solving, and client-service skills.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Roseland, NJand they are in need of a Level II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. Employment Type: Full time Location: Roseland, NJ

Job Description Premier Managed IT Service Company that delivers IT products and services to small businesses in the United States is looking to add an experienced, on-site Help Desk Engineer in New York for one of our clients. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a “can-do” attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team. We demand people who: • Care about our clients, • Are passionate about what they do, • Are team players, and willing to help other team members, • Believe in doing things right the first time, • Are dedicated to continual improvement, • Embody positivity Everyday Duties • Respond to incoming calls and e-mails regarding information technology problems, using help desk software., • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications, • Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources., • Communicate with third-party support and PC equipment vendors., • Identify and learn appropriate software and hardware used and supported by the organization., • Provide superior service and customer support, • Diagnose and perform on-site installations, repairs, maintenance, and tasks Qualifications • Previous help desk experience, • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills, • Highly self-motivated and directed, • Ability to effectively prioritize and execute tasks, • Experience with Windows desktop and server operating systems, including Windows 2016-2022 and Windows 10 - Windows 11, • Experience with Mac OS X Configuration and troubleshooting, • Knowledge of Microsoft Active Directory, • Knowledge of computer hardware, • Good understanding of the organization's goals and objectives, • Experience working in a team-oriented, collaborative environment, • Ability to absorb and retain information quickly, • Ability to present ideas in user-friendly language, • Proven analytical and problem-solving abilities, • Customer service orientation, • Ability to conduct research into a wide range of computing issues as required Education Requirements: Bachelor's degree Preferred Certification Requirements: • A +, • Network +, • Microsoft certifications a plus Job Type: Full-time/ On-Site Salary + Benefits: • $40,000.00 - 60,000.00 /year Some of Our Benefits include • Paid Time Off (PTO), • Access to 401K with match, • Subsidized individual & family health, dental, and vision insurance plans, • Ongoing company-funded professional development & education allowances, • Much more! Must Complete the company Assessment to be considered for hire: https://www.ondemandassessment.com/link/index/JB-LF6EWZ2MR?u=1096881 #ZR

Job Description Job Title: IT Field Service Support Location: Troy, New York 12182 Mode : Contract (6 Months) Onsite Job responsibilities: • Ability to travel to remote locations, • Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed., • Will be available on call support during weekends/ holidays as per request., • You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology., • Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language., • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems., • Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs., • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity., • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • Recommends and / or performs upgrades to end user devices, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned Skills Required:, • Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc., • Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications, • Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts, • Effective communication in English and/or local language, • Basic known workings of LAN technologies and hardware, • Ability to support technically video conferencing equipment

Job DescriptionService Desk Engineer (Onsite Client Support) Location: New York City Metro Area Schedule: Monday-Friday | Full-Time Department: Managed Services About LincolnIT LincolnIT is a leading Managed Services Provider (MSP) delivering technology solutions and white-glove IT support to organizations across healthcare, nonprofit, legal, financial, and other highly regulated industries. We are seeking a customer-focused IT professional to provide dedicated onsite support at one of our enterprise client locations while leveraging the resources and expertise of the broader LincolnIT team. Position Overview The Onsite Service Desk Engineer serves as the primary technology support resource for users at a client facility. This role combines hands-on desktop support, client relationship management, endpoint administration, and coordination with LincolnIT's Service Desk, Engineering, Security, and Project teams. The ideal candidate is a proactive problem solver who enjoys working directly with users, thrives in a fast-paced environment, and delivers exceptional customer service. Key ResponsibilitiesEnd User Support • Provide onsite technical support for desktops, laptops, docking stations, printers, conference rooms, and peripherals., • Troubleshoot Windows operating systems, Microsoft 365 applications, and common business software., • Resolve hardware, software, connectivity, and user access issues., • Support onboarding and offboarding activities, including account provisioning and device deployment., • Assist users with password resets, MFA enrollment, and application access requests.Endpoint & Device Management, • Configure, image, deploy, and replace endpoint devices., • Coordinate equipment inventory, asset tracking, and lifecycle management., • Perform workstation upgrades, equipment relocations, and hardware refresh activities., • Maintain accurate documentation of all support activities.Client-Facing Support, • Serve as LincolnIT's primary onsite representative., • Build strong working relationships with client staff and leadership., • Escalate complex issues to senior engineers while maintaining ownership through resolution., • Communicate technical information clearly to non-technical users.Collaboration & Operations, • Coordinate with LincolnIT Service Desk and Engineering teams on escalated issues., • Follow established ticketing, documentation, security, and change management procedures., • Participate in technology projects, office moves, device deployments, and infrastructure upgrades as required., • Ensure all support activity is properly documented within the PSA/ticketing platform.Required Qualifications, • 3+ years of Help Desk, Desktop Support, or Service Desk experience., • Strong knowledge of:, • Microsoft Windows 10/11, • Microsoft 365, • Active Directory / Entra ID, • Exchange Online, • Basic networking (TCP/IP, DNS, DHCP, VPN), • Experience supporting printers, conferencing solutions, and end-user devices., • Excellent customer service and communication skills., • Ability to prioritize multiple requests and manage workload independently., • Experience working within a ticket-based support environment.Preferred Qualifications, • MSP experience strongly preferred., • CompTIA A+, Network+, or Microsoft certifications., • Familiarity with ConnectWise, NinjaOne, Datto RMM, or similar platforms., • Experience with Intune, Autopilot, and endpoint management solutions., • Understanding of cybersecurity best practices and endpoint security tools.What We Offer, • Competitive compensation, • Medical, dental, and vision benefits, • 401(k) with company participation, • Paid time off and holidays, • Career development and certification opportunities, • Access to a highly skilled engineering and leadership team, • Opportunity to support enterprise environments while working for a growing MSP Powered by JazzHR Y3ztQzDrCZ

Job DescriptionAt CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Deskside Technician to join their team onsite in New York, NY. Duties and Responsibilities: • Provide day-to-day onsite IT support for end users, • Troubleshoot and resolve hardware, software, printer, and connectivity issues, • Support Microsoft 365 applications and user accounts, • Perform workstation deployments, setup, and refreshes, • Assist with user onboarding and offboarding activities, • Coordinate with remote Service Desk and Engineering teams for escalations, • Maintain accurate documentation of issues, resolutions, and asset inventory, • Deliver white-glove support to executive and VIP users, • Support network, wireless, and conference room technology as needed, • Ensure timely ticket updates and adherence to service expectations Skills and Qualifications: • Strong desktop support and troubleshooting experience, • Experience supporting Windows 10/11 and Microsoft 365 environments, • Familiarity with Active Directory and Azure/Entra ID, • Knowledge of networking fundamentals (DNS, DHCP, TCP/IP, Wi-Fi), • Excellent customer service and communication skills, • Ability to work independently in a client-facing environment, • Professional demeanor with experience supporting executive-level users, • Strong documentation and organizational skills Wage Range: The rate for this position is between $25.12 - $33.50 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com. Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position. Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE. California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW. #INDCCStaffing

Job DescriptionWe are looking for a Level 2 Help Desk specialist to provide hands-on technical support for a retail organization in New York, New York. This Contract position focuses on resolving escalated end-user issues across desktop, mobile, and endpoint environments while delivering a high level of customer service. The role also supports device management, documentation improvement, and collaboration with internal teams to strengthen support processes and workplace technology operations. Responsibilities: • Handle escalated support tickets and service requests involving Windows, macOS, iOS, and related endpoint technologies, troubleshooting more advanced hardware, software, operating system, and application problems., • Act as the key point of contact for employees who need in-person or higher-level technical assistance, providing clear guidance and practical end-user instruction., • Review recurring support trends and escalations to uncover service gaps, recommend process enhancements, and help identify opportunities to improve automation and efficiency., • Develop and refine support documentation, knowledge articles, and user-facing technical resources so information remains current, useful, and easy to follow., • Work closely with cross-functional teams to enhance self-service tools and automated workflows related to account access, software delivery, device setup, and employee onboarding and offboarding., • Support endpoint management activities by maintaining device settings, enforcing compliance standards, deploying applications, and managing the lifecycle of Windows, macOS, and mobile hardware., • Configure, stage, deploy, and support laptops, desktops, monitors, docking stations, mobile devices, and other workplace technology equipment for employees., • Troubleshoot onsite issues involving connectivity, printers, conference room systems, peripherals, and workstation components to restore normal operations quickly., • Track technology assets accurately and assist with hardware refresh planning to maintain dependable, up-to-date equipment across the organization., • Escalate complex technical matters to infrastructure, security, or application teams with complete documentation and clear follow-through while contributing to broader service desk and endpoint improvement efforts.• At least 2 years of experience in help desk, desktop support, or a similar end-user support role., • Working knowledge of Active Directory and day-to-day account support activities., • Hands-on experience supporting Microsoft Windows environments, including Windows 10., • Ability to perform structured troubleshooting for hardware, software, and peripheral issues., • Experience managing and updating service desk tickets with accurate notes and resolution details., • Comfortable supporting endpoint devices across desktop and mobile platforms in a fast-paced environment., • Strong communication skills with the ability to explain technical issues clearly to non-technical users.

Job Description OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking an AV Tier 2 Technician to provide day-to-day support for meeting room technology and end-user devices within a corporate environment. This role focuses on break/fix support, basic troubleshooting, and maintaining reliable AV system performance. The ideal candidate will have 1-3 years of experience in AV support, a practical approach to problem-solving, and excellent communication skills with the ability to work in a client-facing environment while managing tickets and documenting work clearly. Hours for this role are 12pm-8pm EST Monday thru Friday. KEY RESPONSIBILITIES: • Provide break/fix support for AV systems in meeting rooms, conference spaces, and office areas, • Troubleshoot basic to intermediate issues with audio, video, and conferencing platforms (e.g., Zoom, Teams), • Respond to and update support tickets in line with agreed SLAs, escalating issues when required, • Support end users with common AV and basic IT issues (e.g., connectivity, device setup), • Assist with routine checks, minor configuration changes, and simple system maintenance, • Support basic IT tasks such as device setup, imaging, and peripheral troubleshooting (e.g., laptops, printers) ESSENTIAL CRITERIA: • 1–3 years of experience in AV or IT support, • Basic knowledge of AV systems, video conferencing, and end-user technology, • Strong troubleshooting and problem-solving skills, • Comfortable working in a client-facing environment, • Ability to manage and update tickets clearly and accurately, • Good communication skills and a reliable, team-oriented approach DESIRABLE CRITERIA: • Experience with common AV platforms (Zoom Rooms, Microsoft Teams Rooms) is a plus, • Exposure to tools like Crestron or Extron is beneficial but not required, • Some physical work may be required (e.g., moving equipment, room setup) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #INDNAMER Pay Range $30—$38 USD

Job Description Cloudbox is looking for an experienced support and systems engineer to support high profile customers in the US, and globally. The role will be office based, with part requirement to assist and support customer IT requirements on-site (approx. 50%, supporting multiple customers on-site intraday, 50% from the office). The right candidate will be able to work comfortably independently and will have excellent communications skills to collaborate with the global Cloudbox technical team located in London, America and South Africa. The role will involve direct remote support of users, on-site support when required, administration and service management of a wide range of cloud platforms and services and assisting the Cloudbox project team onboarding customers and migrating workloads to the Cloud. Role Description The Support Engineer is a key part of the Cloudbox service framework providing end to end management of tickets and service requests reported by the customer. • Manage Tickets and Requests, • Receive and record all calls from our customers, • Provide initial assessment of all tickets, attempt first time resolution, and /or escalation, • Assist with customer onboarding projects and migrations, • Monitor and escalate Tickets according to the customer’s SLA, • Keep users informed on status and progress of their tickets, • Aid customer retention and satisfaction, • Help to improve efficiency, processes, documentation, and automation. Technical skill • Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive., • Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services. MacOS experience a plus., • Good working knowledge of networks, routing & switching, • Powershell scripting and use for administration Soft Skills • Customer focused, with an analytical approach with good questioning & listening skills, • Excellent verbal and written communication skills suitable for an international audience, • A confident team player with a positive can-do attitude, • Fanatical attention to detail, • An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role), • Dependable, hardworking and self-motivated Technical Qualifications AND Requirements • Current Microsoft Certifications in either MS or AZ tracks., • 3-5 years' experience in a customer facing IT support role, • Previous MSP experience extremely valuable Experience 5+ years' experience in a customer facing IT support role. Previous Managed Service Provider experience extremely valuable. Cloudbox is a full-service outsourced IT provider with a specific focus and expertise on Cloud solutions for financial services organizations. This is a dynamic and fast paced environment that needs people that a strong desire to learn and a ‘can do’ attitude. Cloudbox Recruitment Process • CV Assessment, • Online Assessment including technical, personality and specific candidate questions (video required), • First Interview (online), • Second Interview (in person), • Offer and Contract, subject to background checks and vetting

Job DescriptionPayrate: $70.00 - $75.00/hr Summary: As a Technical Solutions Consultant, you will serve as the primary technical contact for both our external clients and internal stakeholders. In this expert role, you will specialize in our advertising solutions, advising clients on best practices and resolving any technical challenges that arise. We are looking for naturally curious individuals who are comfortable navigating ambiguity and adept at developing creative solutions to meet client needs. Responsibilities: • Act as primary technical point of contact for external clients + internal partners, • Diagnose and resolve issues across ads measurement/delivery tooling (Pixel/CAPI/SDK, auctions/delivery, ad servers), • Provide best-practice guidance on implementing and maintaining advertising solutions, • Investigate technical escalations using logs/data/API calls; reproduce issues and propose fixes/workarounds Required Qualifications: • 2+ years of experience in the Digital Advertising and/or Technology industries., • Expertise in technical troubleshooting across Advertising & Business ecosystem (e.g., Graph API, Ads Manager, Conversions API)., • Demonstrated customer-facing experience, including the ability to effectively translate complex technical concepts and solutions to non-technical audiences., • Proven experience in technical troubleshooting various advertising technologies, such as pixels, ad servers, auctions, and delivery systems., • Experience working with web technologies, including, but not limited to: HTML, CSS, JavaScript, and HTTP., • Experience with SQL and RESTful APIs. Nice to have Qualifications: • Fluency in Spanish and/or Portuguese., • Experience in client-facing roles., • A foundational understanding of coding (note: writing code is not a requirement for this role). Must-Have Skills: • Ads ecosystem troubleshooting expertise (Graph API, Ads Manager, Conversions API, SDK, Pixel), • Client-facing technical consulting (translate complex technical topics to non-technical audiences; stakeholder management), • Web + data/API fundamentals for debugging (HTML/CSS/JS/HTTP + SQL + REST APIs), • Fluent in Spanish and/or Portuguese Nice-to-Have Skills • Foundational coding knowledge (even if not writing code day-to-day) Pay Transparency: The typical base pay for this role across the U.S. is: $70.00 - $75.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to :messages or by contacting privacy@aditiconsulting.com. For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy #AditiConsulting #26-06328

Job DescriptionCompany Description We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Qualifications MSP Field Support Engineer – New York City Location: Manhattan / New York City Salary: Up to $65,000 + benefits Schedule: Full-Time About the Role We are working with a well-established managed services provider in New York City that is looking for a client-facing Field Support Engineer to join its technical team. This position is ideal for someone who already has MSP experience and wants to take the next step in their career. You will support multiple client environments, troubleshoot technical issues remotely and onsite, and become a trusted point of contact for users throughout Manhattan. The technical work is important, but this role is equally about how you interact with people. The company supports professional clients who expect responsive, polished and dependable service. You need to be someone who can walk into a client’s office, communicate confidently, listen carefully and make people feel like their issue is being handled. For the right person, this role offers a clear path beyond end-user support. The company regularly promotes internally, and successful team members can advance into Senior Systems Administrator, Senior Systems Engineer and other advanced infrastructure positions. Responsibilities Provide remote and onsite IT support across multiple client environments Travel to client locations throughout Manhattan for scheduled visits and hands-on troubleshooting Support Windows and macOS desktops, laptops, printers, peripherals and business applications Administer and troubleshoot Microsoft 365 environments Assist with Active Directory and Entra ID user accounts, permissions, groups and access Handle employee onboarding and offboarding Troubleshoot Outlook, Teams, OneDrive and other Microsoft applications Diagnose basic network issues involving DNS, DHCP, TCP/IP, VPNs, Wi-Fi and LAN connectivity Deploy and configure workstations, laptops, monitors, docking stations and other end-user technology Troubleshoot hardware and connectivity issues that cannot be resolved remotely Document client environments, troubleshooting steps and resolutions accurately Manage and update tickets through the company’s PSA/ticketing platform Escalate more advanced systems and network issues to senior engineering resources Keep clients informed throughout the troubleshooting process Assist senior engineers with projects and infrastructure work as your technical skills grow Required Background Previous professional MSP experience is required 2+ years of IT support, desktop support, help desk, field technician or similar experience Experience supporting multiple clients or customer environments Hands-on Microsoft 365 experience Active Directory and/or Entra ID administration experience Strong Windows troubleshooting skills Understanding of basic networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, switches and routers Experience with remote support and ticketing systems Ability to regularly travel to client sites throughout Manhattan Communication Matters This position requires someone who is as comfortable with people as they are with technology. We are specifically looking for someone who can: Build rapport quickly with users Communicate clearly with both technical and non-technical people Explain issues and solutions in plain language Stay calm and professional when users are frustrated Work comfortably with executives and other senior client contacts Listen carefully and understand the problem before jumping into troubleshooting Take ownership of an issue until it is resolved or properly escalated Present themselves professionally in client environments Technical skills can continue to develop. Strong communication, professionalism and customer-service instincts are essential from day one. Helpful Experience Experience with any of the following is a plus: ConnectWise Autotask HaloPSA IT Glue Datto or other RMM tools Microsoft Intune Exchange Online Group Policy Windows Server Firewalls, switches and wireless networks Executive/VIP support Financial-services or professional-services environments Growth Opportunity This is not intended to be a permanent entry-level support position. The company has a proven track record of developing and promoting technical staff. Field technicians who perform well, build client trust and continue expanding their technical capabilities are given opportunities to move into progressively more advanced infrastructure work. The long-term path can lead to roles such as: Senior Systems Administrator Senior Systems Engineer Network / Infrastructure Engineering Advanced MSP Consulting and Project Engineering If you already have MSP experience, enjoy working directly with clients and want a position where strong performance can lead to a senior-level engineering or administration career path, this is an excellent opportunity. Compensation: Up to $65,000 + benefits Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Low Voltage Technician — Full-Time Abstract Enterprises Security Systems | New York, NY NYS Licensed Low-Voltage Contractor (#12000287431) About the Role Abstract Enterprises Security Systems is hiring experienced Low Voltage Technicians to join our growing field operations team across the five boroughs, Long Island, and the Hudson Valley. This is a hands-on role for technicians who take pride in clean installations, work efficiently without close supervision, and want consistent, well-paying work with a company that respects skilled trades. What You'll Do • Install, service, and troubleshoot access control systems, maglocks, and intercoms, • Install and repair CCTV systems and commercial security camera networks, • Service and troubleshoot fire alarm systems, • Mount televisions and install AV equipment in residential and commercial environments, • Run and fish low-voltage cabling through finished walls, ceilings, and conduit, • Perform device installations, service calls, and customer-facing diagnostics Required Qualifications • Demonstrated low-voltage field experience across access control, CCTV, and fire alarm systems, • Valid driver's license with a clean driving record, • Current OSHA 30 certification and SST Card (required — applications without these credentials cannot be considered), • Reliable personal transportation, • Strong record of punctuality and professionalism, • Ability to work independently, manage your day, and complete jobs to a high standard without daily supervision Preferred Qualifications • Experience fishing cable through finished walls and ceilings, • Conduit bending and pipe-bender proficiency, • Ability to read floor plans and as-builts, • Strong system-level troubleshooting skills, • Track record of clean, professional, code-compliant installations What We Offer • Steady, year-round work across NYC, Long Island, and the Hudson Valley, • Competitive compensation commensurate with experience, • Overtime opportunities, • Clear advancement path within a rapidly expanding company, • A culture that respects skilled tradespeople and rewards performance How to Apply Submit the following to be considered: • Years of low-voltage field experience, • Systems and manufacturers you've worked with, • Active certifications (OSHA 30, SST, manufacturer certs, etc.), • Best contact phone number, • Resume or brief work history We are reviewing applications on a rolling basis and moving qualified candidates to interview quickly. Serious applicants only. Abstract Enterprises Security Systems is an equal opportunity employer. Company DescriptionAbout Abstract Enterprises Security Systems Abstract Enterprises Security Systems is a leading provider of innovative security solutions dedicated to safeguarding homes and businesses throughout New York. With a commitment to excellence and customer satisfaction, we specialize in designing, installing, and maintaining advanced security systems, including CCTV, access control, intercoms, and alarm systems. Our team of experienced professionals leverages the latest technology and industry best practices to deliver tailored security solutions that meet each client's unique needs. At Abstract Enterprises, we believe in creating safer environments through proactive security measures and exceptional service. Trust us to protect what matters most to you.About Abstract Enterprises Security Systems\r\n\r\nAbstract Enterprises Security Systems is a leading provider of innovative security solutions dedicated to safeguarding homes and businesses throughout New York. With a commitment to excellence and customer satisfaction, we specialize in designing, installing, and maintaining advanced security systems, including CCTV, access control, intercoms, and alarm systems.\r\nOur team of experienced professionals leverages the latest technology and industry best practices to deliver tailored security solutions that meet each client's unique needs. At Abstract Enterprises, we believe in creating safer environments through proactive security measures and exceptional service. Trust us to protect what matters most to you.

About the Role At Wonder, we make world-class food accessible to everyone. As a Team Member, you’ll help bring menus from Michelin-starred and celebrity chefs to life while creating an inviting, positive experience for every guest. Whether you’re looking to grow your career, learn new skills, or join a fast-paced, fun team; this is your place. Role Details • Pay Rate: $18.00, • Overnight shifts include an additional $2.00/hour premium, automatically applied to any hours worked between 12:00 AM and 5:00 AM, • Job Location: Hoboken, • Position Type: Full-time & Part-time, • Schedules vary by location and business needs. This role supports overnight operations, with shifts generally falling between late evening (Example: 9:00 PM) and early morning hours (Example: 6:00 AM) Opportunities to earn more: • Certified Team Member: +$0.50/hr (if eligible), • Trainer: +$1.50/hr Why You'll Love Working Here • Free meal during shift, • Employee Discount, • 1.5x Pay on Company Holidays, • Medical, Dental, and Vision Insurance, • 100% Employer-Paid Life Insurance, • 401(k) Retirement Plan, • Employer Health Savings Account (HSA) Match, • Employee Stock, • Real opportunities to grow into Trainer and Supervisor roles, • Be part of a fast-growing, stable company with new opportunities opening every week Note: Some of our benefits vary by state and depend on the number of hours you work. What You'll Do Every day is different. Master multiple roles, grow your skill set, and make a real impact. Create Amazing Food • Prepare menu items to Wonder standards while keeping stations clean, stocked, and organized, • Follow HACCP and all food-safety guidelines, including proper temperatures and storage, • Manage inventory scans, pack accurate portions, and ensure every order is correct before it goes out Deliver Incredible Hospitality • Greet guests warmly and assist with orders, pickups, payments, and the Wonder app, • Share knowledge about our concepts, support meal-kit and delivery operations, and ensure dispatch accuracy, • Participate in light local marketing activities (flyers, street engagement, etc.) Keep Our Restaurants Looking Their Best • Maintain top-tier sanitation and cleanliness across kitchen and dining areas, • Wash, clean, and restock cookware, utensils, and equipment throughout the shift, • Manage trash/recycling properly and report equipment issues promptly Be a Key Part of the Team • Support teammates, jump in where needed, and maintain a positive, high-energy environment, • Perform additional duties as assigned, • Work in a positive, energetic environment where teammates support each other and leaders invest in your development Qualifications • 6+ months of experience in a fast-paced kitchen or customer-facing role, • Ability to work with speed, accuracy, and strong attention to detail, • Solid organization, clear verbal communication, and ability to follow directions, • Team-oriented with basic knowledge of food safety and sanitation practices Requirements • Must be at least 18 years of age and legally authorized to work in the US, • Must be able to lift 50 pounds, • Must be able to stand for a full shift while working, • Must have weekend availability, • Food Handler Certification (or willingness to obtain) if required by State, County or Local Health Departments *This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool) About Wonder Everything’s on the menu at Wonder. Except compromise. Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot. Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale. Join us as we work to make great food more accessible. Wonder uses an AEDT in its hiring process. Click _ for more information. At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.

About the Role At Wonder, we make world-class food accessible to everyone. As a Team Member, you’ll help bring menus from Michelin-starred and celebrity chefs to life while creating an inviting, positive experience for every guest. Whether you’re looking to grow your career, learn new skills, or join a fast-paced, fun team; this is your place. Role Details • Pay Rate: $18.00, • Overnight shifts include an additional $2.00/hour premium, automatically applied to any hours worked between 12:00 AM and 5:00 AM, • Job Location: Springfield, • Position Type: Full-time & Part-time Opportunities to earn more: • Certified Team Member: +$0.50/hr (if eligible), • Trainer: +$1.50/hr Why You'll Love Working Here • Free meal during shift, • Employee Discount, • 1.5x Pay on Company Holidays, • Medical, Dental, and Vision Insurance, • 100% Employer-Paid Life Insurance, • 401(k) Retirement Plan, • Employer Health Savings Account (HSA) Match, • Employee Stock, • Real opportunities to grow into Trainer and Supervisor roles, • Be part of a fast-growing, stable company with new opportunities opening every week Note: Some of our benefits vary by state and depend on the number of hours you work. What You'll Do Every day is different. Master multiple roles, grow your skill set, and make a real impact. Create Amazing Food • Prepare menu items to Wonder standards while keeping stations clean, stocked, and organized, • Follow HACCP and all food-safety guidelines, including proper temperatures and storage, • Manage inventory scans, pack accurate portions, and ensure every order is correct before it goes out Deliver Incredible Hospitality • Greet guests warmly and assist with orders, pickups, payments, and the Wonder app, • Share knowledge about our concepts, support meal-kit and delivery operations, and ensure dispatch accuracy, • Participate in light local marketing activities (flyers, street engagement, etc.) Keep Our Restaurants Looking Their Best • Maintain top-tier sanitation and cleanliness across kitchen and dining areas, • Wash, clean, and restock cookware, utensils, and equipment throughout the shift, • Manage trash/recycling properly and report equipment issues promptly Be a Key Part of the Team • Support teammates, jump in where needed, and maintain a positive, high-energy environment, • Perform additional duties as assigned, • Work in a positive, energetic environment where teammates support each other and leaders invest in your development Qualifications • 6+ months of experience in a fast-paced kitchen or customer-facing role, • Ability to work with speed, accuracy, and strong attention to detail, • Solid organization, clear verbal communication, and ability to follow directions, • Team-oriented with basic knowledge of food safety and sanitation practices Requirements • Must be at least 18 years of age and legally authorized to work in the US, • Must be able to lift 50 pounds, • Must be able to stand for a full shift while working, • Must have weekend availability, • Food Handler Certification (or willingness to obtain) if required by State, County or Local Health Departments *This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool) About Wonder Everything’s on the menu at Wonder. Except compromise. Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot. Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale. Join us as we work to make great food more accessible. Wonder uses an AEDT in its hiring process. Click _ for more information. At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.

A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical, and computing industry, is seeking a Live Event Show Caller/Producer. Must have great customer service with emphasis supporting the corporate work sector. \n \n The Live Event Show Caller/Producer manages the onsite production of audio and video broadcasts. This includes coordinating full event pre-testing, technical arrangements, participating in pre-conference/briefings to establish production needs. The Producer must be able to direct assigned technical staff during events with audio, video & lighting cues. This role requires a highly detail-oriented individual who is comfortable interfacing with clients in fast-paced, time-critical situations and has excellent troubleshooting abilities. \n \n The Producer will serve as the primary point of contact for executive stakeholders, providing expert guidance and consultation throughout the event lifecycle. You will drive continuous improvement in production workflows, mentor junior team members, and proactively identify and resolve technical challenges in high-pressure, time-sensitive environments. \n \n Role and Responsibilities: \n\n • Own onsite live production execution for audio and video broadcasts, ensuring all elements are coordinated and delivered to plan.\n, • Lead event pre-testing and readiness by coordinating full technical pre-tests and verifying systems, signal paths, and show flow prior to go-live.\n, • Coordinate technical arrangements and production requirements by participating in pre-conferences/briefings to define run-of-show needs, resources, and cueing structure.\n, • Direct technical staff during live events by calling and executing audio, video, and lighting cues, and ensuring synchronized timing across production teams.\n, • Serve as primary point of contact for executive stakeholders by providing clear guidance, setting expectations, and consulting on production decisions throughout the event lifecycle.\n, • Troubleshoot and resolve issues in real time by quickly diagnosing and mitigating technical problems under pressure to protect broadcast continuity and quality.\n, • Drive continuous improvement by identifying workflow gaps, improving production processes, and standardizing best practices to elevate reliability and efficiency.\n, • Mentor and support junior team members through coaching, knowledge-sharing, and guidance during planning, testing, and live execution.\n, • Maintain strong client-facing communication by staying calm, precise, and responsive in high-stakes situations, translating technical constraints into practical options.\n, • Proactively manage risks by anticipating failure points, preparing contingencies, and taking preventive action before issues impact the live show.\n\n \n Job Qualifications \n\n • 4–8+ years producing corporate events (executive town halls, leadership broadcasts, quarterly updates, HR/comms events, internal conferences), including run-of-show ownership and live show calling.\n, • Executive stakeholder support: Proven ability to partner directly with senior leaders and chiefs-of-staff—managing expectations, guiding decisions, and keeping executives calm and confident in time-critical moments.\n, • 3-4 years of work experience in a deadline-driven environment.\n, • Excellent organizational, planning, management, and communication skills.\n, • Strong client service skills\n, • Ability to thrive in a rapidly changing environment and navigate through unexpected roadblocks.\n, • 1-2 years of video / audio editing experience\n, • Microsoft Office Suite, particularly PowerPoint\n, • Knowledge of basic Audio video / computer technical solutions and troubleshooting techniques.\n, • Basic knowledge of HTML\n, • Excellent organizational skills and time management\n, • Form creation in Adobe acrobat a plus\n, • Knowledge of streaming protocols and encoding of audio/video and related tools.\n\n \n Full-Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays. \n \n \n Join Our Diverse and Inclusive Team! \n Here at A-V Services Inc., we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique. \n Our Commitment to Diversity and Inclusion: \n Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements. \n Why Work With Us? \n · Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued. \n · Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success. \n · Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas. \n Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to A-V Services Inc.

Job DescriptionDuration:12 Months (Possibility of extension) Hybrid role Job Description: We are seeking a detail-oriented and proactive Quality Program Manager to ensure operational continuity and maintain the stability of our quality workflows. You will be responsible for managing vendor performance and driving cross-functional alignment between Policy, Engineering, and Operations. This role is vital for sustaining quality benchmarks during high-visibility policy launches and tool migrations. Minimum role qualifications requirement: • 7 years of experience in a customer or client-facing role supporting Trust & Safety, content moderation quality assurance, or BPO operations., • 5 years of experience managing operations.Top Responsibilities:, • Monitor and report on core quality KPIs, lead regular quality syncs, and perform root-cause analyses on performance escalations to identify operational bottlenecks., • Collaborate with Business Analysts and Engineering to triage and resolve data pipeline issues, queue configuration errors, and technical bugs within internal workflow systems., • Serve as the primary quality point of contact for vendor partners, lead calibration sessions to ensure policy-to-process alignment, and manage escalations across assigned verticals., • Support ongoing infrastructure initiatives, including the transition of sampling methodologies and the execution of early-stage quality launch protocols., • Maintain standard operating procedures (SOPs), contribute to team roadmaps, and manage operational trackers to support team efficiency and workflow standards.Additional skills required include:, • Proficiency in SQL or data visualization tools to interpret metrics and manage dashboards, with the ability to troubleshoot data discrepancies independently., • Demonstrated ability to manage complex relationships with diverse stakeholders, • Strong organizational skills with a focus on managing bug backlogs, process documentation, and project timelines., • Ability to navigate fast-paced, high-risk environments, successfully pivoting between business-as-usual operations and emergency response modes.About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. #LI-AS140

Job DescriptionCompany Description Annual Compensation Pay Range: $105,000 - $121,000 We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program! As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we’re looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry! Job Description Lead, Manage and Develop People, Brand Ambassador & Operational Excellence Lead an Engaged Team: • Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees, • Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: • Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards., • Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention., • Conduct monthly property audits and ensure operational standards and safety compliance are met. Deliver Outstanding Customer Service: • Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management, • Address customer inquiries and concerns promptly in a professional manner Grow and Maintain a Robust Business: • Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district., • Communicate effectively with customers, colleagues and team-members BENEFITS: • $121,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units., • Second year bonus potential increase to $20,000 performance-based bonus, • Participation in company stock program that includes dividends paid quarterly, • Internal promotional and career opportunities throughout the United States, • Extensive training and coaching plans – we want you to succeed!, • Comprehensive group healthcare programs, • 401(k) with generous employer match, • Paid time off, • Monday thru Friday work scheduleQualifications Qualifications & Expectations • Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities., • Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry, • Proven track record of top tier performance, • Experience managing operational audits and payroll budgets, • Exceptional communication and time management skills, • Proficient in MS Office (Excel, Word, PowerPoint and Outlook), • Passion for sales and customer service excellence, • Bachelor's Degree preferred, • 6 work weekends (Saturday or Sunday, not both) per year required during peak season, • Occasional travel required to other markets for support Additional Information • All your information will be kept confidential according to EEO guidelines., • The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance. REFDMSD061-Queens

Job Description Description As an Operations Manager, you drive program outcomes to determine how to design, launch, standardize, and optimize operational processes of vendor or internal teams. You utilize your comprehensive knowledge of process optimization and your supported operation or workstream to drive outcomes (e.g. process re-engineering/implementation, automation/outsourcing solutions, vendor or location consolidation, deprecating service lines). You drive tracking and analysis of operational trends in process or workflow performance to implement improvements and efficiency scoring frameworks. Responsibilities include: • Drive creation of or maintenance of SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs., • Drive contributions to execution of projects to generate impact and solve scaled operations problems. Partner with relevant teams on project scoping, execution, and management., • Drive tracking and analysis for trends of operational characteristics in process or workflow performance and identify opportunities to improve operational procedures (e.g., manage utilization, eliminate non-productive activities, create cross-site efficiencies, influence automation and robotics enhancements)., • Drive supplier/internal selection processes, onboarding processes, performance reviews, and progress evaluations relating to a specific project or effort that are integrated into overarching project., • Identify proper metrics, ensure use of proper data, display data in dashboards, and optimize dashboards. Develop, publish, and communicate operational metrics/KPIs., • Drive provision of feedback to service providers and internal stakeholders on how processes/products may be improved to simplify complex workflows and scale the operation. Drive work with partner teams (e.g., service provider teams, internal teams) to set and implement process improvements and changes. Drive the definition and implementation of workflow efficiency scoring frameworks to proactively and retroactively identify gaps in execution., • Drive customer experience for end-to-end programs, policies, and operations., • Drive operations (that are in compliance with legal, risk, financial, privacy guidelines) with supplier/internal partners by driving operational leadership to the workflow and engaging service provider teams to ensure supplier/internal teams are operating effectively. Drive development of operations review process to gain insights into performance and proactively identify solutions before issues occur. Strategize closely with quality specialists or directly with suppliers, depending on the vertical, to ensure that suppliers are meeting SLAs and PRDs and deliver business reviews summarizing supplier performance and exchanging feedback on overall scaling strategy., • Drive question resolution within SLA, resolve employee query exceptions and escalations, manage resolution of employee-facing queues, determine highest volume ticket types and streamline/eliminate accordingly., • Drive relationships with stakeholders, helping them understand policies and processes and assisting other stakeholders on escalations/exceptions., • Drive sharing and scaling of successes, opportunities for improvement, best practices, and learnings internally and externally as appropriate (e.g., case studies, industry events, training contributions)., • Drive meetings with stakeholders to identify business objectives and requirements for operations. Drive contributions to delivery of business requirements with the right supplier/internal strategy (right MSP, right location at the right cost, budget)., • Drive the ideation, launch, and scaling of solutions that improve operational efficiency, customer experience, and/or success metrics (e.g., cost savings, capacity planning, time savings) at a pod, market, regional, or global level., • Drive management of strategic relationships with key stakeholders to deliver or manage operations and processes.Minimum role qualification requires proficiency in:, • Data analysis, synthesis & planning, • Operational SLA knowledge, • Data analysis & synthesis, • Domain specific knowledge, • Queue and ticket management, • Team Management, • Customer support, • Automation tools and processes, • Stakeholder relationship management, • Client and domain knowledge, • Identifying automation opportunities, • Project management, • Industry knowledge, • Business operations knowledge, • Client/partner management, • Consultative skills, • Process design and improvement, • Negotiation, • Business acumen Job Description: We are seeking a detail-oriented and proactive Quality Program Manager to ensure operational continuity and maintain the stability of our quality workflows. You will be responsible for managing vendor performance and driving cross-functional alignment between Policy, Engineering, and Operations. This role is vital for sustaining quality benchmarks during high-visibility policy launches and tool migrations. Minimum role qualifications requirement: • 7 years of experience in a customer or client-facing role supporting Trust & Safety, content moderation quality assurance, or BPO operations., • 5 years of experience managing operations. Top Responsibilities: • Monitor and report on core quality KPIs, lead regular quality syncs, and perform root-cause analyses on performance escalations to identify operational bottlenecks., • Collaborate with Business Analysts and Engineering to triage and resolve data pipeline issues, queue configuration errors, and technical bugs within internal workflow systems., • Serve as the primary quality point of contact for vendor partners, lead calibration sessions to ensure policy-to-process alignment, and manage escalations across assigned verticals., • Support ongoing infrastructure initiatives, including the transition of sampling methodologies and the execution of early-stage quality launch protocols., • Maintain standard operating procedures (SOPs), contribute to team roadmaps, and manage operational trackers to support team efficiency and workflow standards. Additional skills required include: • Proficiency in SQL or data visualization tools to interpret metrics and manage dashboards, with the ability to troubleshoot data discrepancies independently., • Demonstrated ability to manage complex relationships with diverse stakeholders, • Strong organizational skills with a focus on managing bug backlogs, process documentation, and project timelines., • Ability to navigate fast-paced, high-risk environments, successfully pivoting between business-as-usual operations and emergency response modes. EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Job Description New York Peace of Mind Technologies, LLC (POM) is seeking an experienced Director of Service to strategically lead and scale our low-voltage service department. This role is responsible for driving operational excellence, increasing client retention, improving profitability, and building a high-performing service team. About the Role This is a leadership position for someone who understands how to: • Run a service department as a business unit, • Improve recurring revenue and contract retention, • Implement KPIs and accountability systems, • Elevate client experience, • Develop technicians into strong client-facing professionals You will oversee service operations, field execution, client communication, and continuous improvement initiatives while building a culture of urgency, ownership, and exceptional service delivery. About Us Peace of Mind Technologies, LLC (POM) is New York’s premier systems integrator for security and surveillance technology. Specializing in high-tech systems, cloud-based software services and audio/video solutions for thousands of businesses, schools and properties in the greater New York Metropolitan area, POM’s diverse client roster comprises a wide range of prestigious and well-known organizations. Founded in 2002, POM has handled thousands of site installations, primarily focused on large offices, retail, hospitality, health care, education, and real estate (commercial, luxury residential and hi-rise). Responsibilities Strategic Leadership & Department Growth • Lead and scale the low-voltage service department as a profit center., • Develop and execute departmental goals tied to revenue growth, retention, and operational efficiency., • Establish, track, and report weekly KPIs (response time, first-time fix rate, billable utilization, contract renewal rate, margins, etc.)., • Improve service contract profitability and increase recurring service revenue., • Identify operational inefficiencies and implement process improvements., • Develop and enforce departmental SOPs, policies, and service standards., • Collaborate with Sales and Operations to support long-term client relationships and upsell opportunities. Client Retention & Experience • Own the overall client service experience from first call through resolution., • Drive proactive communication and transparency with clients., • Implement retention strategies that increase renewal rates and client satisfaction., • Conduct client site visits to strengthen relationships and uncover service opportunities., • Ensure service documentation, reporting, and billing accuracy align with customer contracts (S&W, SLAs, etc.)., • Oversee escalations and ensure rapid, professional resolution of issues. Operational Execution • Oversee incoming service requests and ensure proper triage and escalation., • Manage ticket creation, scheduling, dispatch, and case lifecycle tracking., • Ensure timely documentation of field updates and case progress., • Verify and approve service work orders and billing against contract scope., • Monitor technician performance, utilization, and response times., • Oversee equipment repair coordination and vendor relationships. Team Development & Accountability • Recruit, train, and retain high-performing service technicians., • Develop a culture of urgency, accountability, and client-first thinking., • Conduct regular performance reviews and coaching sessions., • Provide ongoing technical and customer service training., • Foster a learning environment focused on professional growth., • Build bench strength to support department scalability. Desired Skills and Experience • 5–10 years of experience managing a low-voltage service department (AV, security, access control, surveillance, networking)., • Proven experience increasing client retention and improving service profitability., • Strong understanding of service contracts (S&W), SLAs, and recurring revenue models., • Experience implementing KPIs and managing service performance metrics., • Proficiency in service management platforms (ServiceTrade experience a plus)., • Solid technical knowledge of low-voltage systems including AV integration, access control, video surveillance, and network infrastructure., • Strong leadership, communication, and conflict resolution skills., • Ability to manage multiple priorities while maintaining operational control., • Prior field installation or project management experience preferred., • Bachelor’s degree Does this sound like you? Benefits Include: • $120,000 - $140,000 annual salary, • Health, Dental, and Vision Insurance, • Life Insurance, • Voluntary Disability Insurance, • 401k plan with matching contribution, • Generous paid-time-off policy, • Pre-tax Commuter Benefit We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.