Salesforce Architect
hace 3 días
New York
Job Overview: B&H is looking for a Salesforce Technical Manager with strong hands-on experience in Salesforce development, architecture, and platform management. This role blends technical leadership with strategic thinking to deliver best-in-class solutions in high volume customer support environments. To be proficient in Apex, Lightning Web Components, Flows, integrations, and Salesforce best practices, while also guiding a team of developers and admins to maintain a high standard of delivery. Essential Responsibilities: • Lead technical design, development, and implementation of Salesforce solutions within Service Cloud., • Provide design and technical solutions with Lightning Web Components (LWC), Visualforce, and Flows., • Translate business requirements into technical architecture and design specifications., • Manage and mentor Salesforce developers, admins, and architects., • Ensure quality assurance, performance tuning, and compliance with Salesforce development and security standards., • Proactive system maintenance includes Security Reviews, Release Updates, Health Check, and Optimizer., • Own and manage technical delivery across multiple concurrent projects., • Oversee integration between Salesforce and external systems (REST/SOAP APIs, Webservices, OData)., • Collaborate with business stakeholders, product owners, and other technical teams to define roadmaps and priorities., • Stay current on Salesforce releases, roadmap, and ecosystem tools to drive innovation and platform optimization., • Collaborate effectively with all team members as well as hold regular team meetings. Additional Responsibilities: • Preferred Education, Experience and Certifications:, • Salesforce Platform Developer I & II, • Salesforce Platform App Builder, • Salesforce Application/System Architect, • Salesforce Certified Administrator, • Salesforce Technical Architect, • 5+ years of professional experience in Salesforce development, architecture, and administration., • Experience in a senior technical role, such as Technical Lead, Technical Architect, or similar positions., • Proven track record of successfully designing and implementing large-scale, complex software systems and architectures. Specific Knowledge, Skills and Abilities: Salesforce Technical Expertise: • Extensive experience with Salesforce platform and its suite of products (Service Cloud, Experience Cloud, Omni-Channel, Marketing Cloud, Data Cloud, Digital Engagement, Scheduler)., • Strong hands-on experience with Salesforce Omni-Channel Routing across multiple digital channels (Emails, MIAW, SMS, Voice/CTI integration, Video)., • Experience working with Salesforce Einstein and AI products (Bots, Predictive Case Routing,, • Recommendations, Next Best Action, Agentforce)., • Deep understanding of Salesforce architecture, including data modeling, integration patterns, and best practices for customization and development., • Proficiency in Salesforce development using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies., • Experience with Salesforce declarative tools such as Flows, Custom Metadata Types and Components., • Strong knowledge of Salesforce security model, including roles, profiles, permission sets, and sharing rules., • Experience using Salesforce data tools (Data Loader, Workbench)., • Expertise in integrating Salesforce with other enterprise systems using APIs, middleware, and third-party tools (e.g., MuleSoft, Informatica)., • Experience with RESTful and SOAP web services, Salesforce Connect, and External Objects., • Experience working with Salesforce connectors for Medallia, Bazaarvoice, Screenmeet, Hootsuite a plus. Other Technical Proficiencies: • Experience with DevOps tools like Copado, or Salesforce DX., • Practical experience with Source Code management tools like Git and Bitbucket., • Experience in Agile methodologies, Jira, and CI/CD processes., • Experience with Authentication frameworks (LDAP, AD, OAuth), • Experience with monitoring tools like Nagios, Splunk